Noah was amazing. He was so patient and knowledgeable. He gave so much attention to detail and everything was set up perfectly on my account t and new iPhone

Needed assistance with obstructed battery port, MyVerizon chat function told us to go to a store and they can help. Got here right when they opened at noon. Employee didn’t say hello but let us know this location is appointment only and he was booked until 4 or 5 today? Not really sure what’s going on but be sure to book an appointment before driving out here!

Joel was EXTREMELY helpful and SO kind. He fixed my phone in a jiffy! I’m disabled, unfortunately, and he walked all the way across the store and said, “Here, let me get the door for you.” That was the sweetest and most thoughtful thing anyone can do when I struggle so much to get around. I would also like to add that Noah was working as well and he was very sweet and kind. I will be coming back to this location from now on for all of my phone needs. Thank you for being awesome and having WAY better service than the other local providers. 🙂

Noah was extremely knowledgable, kind, and timely during my visit. Such a personable young man who wanted to make sure I was able to get a new phone set up before traveling tomorrow. I was worried, as my other phone crashed, but he made it happen. Too, the other employees were attentive and helped each other to make sure that the store was running smoothly and customers were being assisted. Thanks again!

Easy walk in availability, great and helpful experience with many options provided to choose from. Only thing I disliked was the choice of music. But it was still a great 4/5 star experience.

The sales associate Noah made the phone trade in and buying experience seamless! He was knowledgeable, very helpful, and made the process quick. Thanks for making my life easier!

Joel was very helpful to my husband and I with getting our phones upgraded and getting our plan changed! We took a significant amount of time and kept him busy right up until closing, but he took his time and never made us feel rushed at all! Definitely recommend this store!!

I was having a really bad day, my phone just quit on me out of nowhere. I, like most, rely on my phone for daily life and business and 24 hours can feel like a lifetime. Noah was kind, professional, and took the time to truly help me get back up and running. He was the only silver lining in an otherwise terrible day. I wouldn’t go back to him every time. All companies need more people like Noah on staff.

Jon was very helpful and knowledgeable in recommending phone options for my husband. Another location told him they could transfer his Spectrum phone over to Verizon because Spectrum mobile is in their network, but after Jon attempted to do so, it would not read. He offered a couple different phones and how much it would take for both of us to walk out the door with the phones we want. He got the Note20 and I got the iPhone 12. Very pleased with his customer service!!

LOVE this store. HIGHLY RECOMMEND. Do NOT go to the Verizon off university near Waukee. The customer service at this location is just significantly better. I made the mistake of buying a warranty/screen protector at the other store and just wasnt given the same level of follow up service I am used to after going to this store. Its nice, convenient and they even offer you something to drink while you wait.Also very sorry for accidentally putting my review of the other store on this one. Thank you for setting a great example.

Joel was extremely helpful and made my day very easy for a very, very hard of hearing person and very forgetful one. Also he go me through all the preliminary change over from Verizon to T-moble back to Verizon. I had no problem with Verizon except T-moble offered a $60 plan for older people. Well it didnt work out. I jump out of the kettle into fire We lost 30 customers because they couldnt hear us on the T-moble plan. We had to switch back to Verizon. Also Joel got us on a plan $50 cheaper than we had had with Verizon. We should of been on this plan 10 years ago. He tried to explain it, but it didnt get it all. I said it doesnt matter, you got me on a plan $50 a month cheaper and great for me and you In helping me.

Joel was very patient getting me switched over from Sprint to Verizon, he was the only one working with a busy store and he was very kind throughout all of his interactions. He needs a raise!

Very cordial. Customer service is great

Guys that was working?? Gave wrong info!! 🤬 Go to the store in the mall!!Way better!!! 👌

Called 2 times, one to make an appointment; one to confirm the appt and location. Was asked what phone we wanted to get and was told “oh yeah we have those” When we arrived they didn’t have appt for us. “It must not have been written down”. The rep asked what phone we wanted then said “we don’t have any of those”. In a time when we are trying to support brick and mortar business, the rep demonstrated terrible customer service. Clearly didn’t care or want business. I’ve never had poor service from any other Verizon location! Will never use this one again.

I highly recommend this location. Russell was efficient, helpful & a great multi-tasker! He helped us with 2 upgrades & a new line was added. He spelled our options out clearly. He also made sure our watches were connected before we left! We will be back to this location for our next upgrade. Thanks!

Save yourself the time and headache dealing with other Verizon locations. This was by far the best customer service I’ve received.

Jon was amazing. He took a lot of time setting up our new line and transferring the info from 2 phones.

Noah was wonderful to work with, he is very knowledgeable and professional. We will definitely be back!

I have lost my phone 4 times now and every time I’ve gone to Jonathan Freel he has always sorted me out within only a few hours. Great customer service and it’s even a huge plus he’s a packer fan! Won’t go to any other Verizon store in the Des Moines area.

Great experience with Noah, made it very easy to upgrade my phone,

Joel, was an outstanding knowledgeable professional! I received the very best of customer service and the one on one time walking through my set up and transferring of my old phone to my new phone. Thank you for your time, your professionalism, outstanding customer service, and not trying to up sale me on the latest most expensive phone. You are awesome!

Went in to get a new cell phone today, great service from Noah. He answered all of our questions we had, and explained everything very well. I Couldn’t be happier!!!!! Thanx Noah, we appreciate your help today.

Have an amazing experience every time I walk in the door! John has always been there for me whenever I need him and is very good at what he does! Would highly recommend this store over any other Verizon store in the area!

Super easy to work with, switched over 4 lines and it was fast and painless.

Worked with Noah Evans, great customer service and attention to detail. Helped us order, pick up, set up our phone and did it much quicker than any other cell phone purchase weve ever had. Thank you, Noah!

Great knowledgeable, friendly staff. I had my questions answered quickly and was able to make a make decision on the phone to best serve my needs.

Quick, above and beyond customer service at this location. Jonathan is extremely knowledgeable and works hard to get everyone a great experience with their purchase. ⭐️⭐️⭐️⭐️⭐️

Great service by far the best I’ve seen in the area.Did everything I needed and offered to help register my protector and set up phone bought from Verizon online.Thank You

John was an excellent contact person. He was patient and knowledgeable.

Three different times, with three different scenarios they have lied to try to sell me a new phone.The first time I was switching from Sprint to Verizon, they told me none of my family’s phones would work on the network and we would have to buy new phones. This is after they already signed us up for service. I called Verizon it was a lie and they set up the service on our current phones.The second time was after we switched service they through out my son’s original Sprint SIM card (to keep us from going back to Sprint) and told us that they couldn’t unlock his phone. So we would have to buy a new one.Went went to the corporate Verizon store, they told us that was a lie. They set my son’s phone up.And just now my son bought a new galaxy phone from Best Buy. They told him the phone wasn’t compatible with Verizon’s net work. I called the Verizon customer service line and they again told me it was a lie.This store is shady don’t ever go to it! Always go to either the corporate one in the mall or call/online directly to Verizon.

They did a great job helping us get a new phone set up and data transferred from our old phone.

Noah is very knowledgeable, friendly helpful service!

I had been having a great deal of difficulty activating my husband’s new App iPhone. I had tried several days at different times of the day to get the assistance needed but was unsuccessful. Jonathan Freel came to my rescue. With his assistance he had me activated in no time. He was so pleasant and knowledgeable. God bless you Jonathan.

Do NOT go here!! Was promised $400 in rebates that Verizon then denied because they were not accurate and the sales person (Joel D) stated, Sorry, I didnt know the details of the promotion. This was even after double checking with the salesperson and stating, Are you sure? Because this sounds too good to be true. Of course it was too good to be true. I specifically asked Verizon Customer Service if they recommend this store and they do not because they dont know all of the specifics of Verizon because they are not a corporate store. Make sure you go to a Corporate Store!

Jon was AWESOME. Very professional, fast and knowledgeable!! I would recommend him to everybody!

Ava was great. Her product knowledge was amazing and her patience with the process made everything feel laid back not rushed. Would recommend her to anyway me needing a phone or tablet,

I have gone here for personal phones and business. Jon knows his stuff and goes above and beyond to solve issues. Recommend highly!

Outstanding service by a conscientious, courteous, pleasant and competent technician. He might be the manager.

Jon was knowledgeable, professional and patient. I usually dread getting help with my phone. This was easy!

Great service, extremely helpful and knowledgeable!!

Excellent customer service!!

Information easily shared proficiently and clearly

Very helpful

The store manager Jimmy was wonderful. I went to get a new iPhone over lunch. Not only did he finish up with another customer AND complete my whole sale and cutover within about 50 minutes, he did so while also answering the store phone, assisting a trainee, and helping an impatient customer pay their bill while the phones were updating. The guy never missed a beat. If only there was a rating above 5 stars I would give it.

This Verizon team is the best in the area! They understand customer service and provide it with class! They know the products and services inside and out. They have helped my personal line and commercial line with phones and tablets. I highly recommend Jimmy and his well managed team for any cell questions or problems - looking for a new carrier - these guys can help you make the right decision!

Had an awesome experience in here today. Went all over town, no one would or could help me. Jonathan and Joshua did! Outstanding service here! I would recommend to anyone!

Short wait time; the technician was very helpful and shared easy to understand information and advice!

Stopped in to switch from a pixel back to my iPhone and it was super easy! Best Verizon store I’ve been to!

VERY UPDATE ON NEW TRENDS THE STAFF IS ALWAYS HELPFUL. I TELL others to shop here. Best Verizon store.

Greatest VW store. Jimmy was very friendly and when I had medical problems and could not get back to store right away, they were very helpful when I did return my phone. Would highly recommend this location.

Jimmy Rose by far the best help I have had with my personal and business cell needs. He makes sure to help me with new phones and tablets. Has literally saved me thousands of dollars. Thank you Jimmy and Cell Only.

Can i provide a lesser rating? Buy your screen protectors online. 5 times more expensive and 10 times less service. It is a shame.

A ton of help when moving from apple to Samsung. Worked to get us the best deal we could get. So much help

Jimmy Rose and his team are totally amazing. Technology at times has its nuances that seem daunting to the average person. The folks at Cell Only are always more than happy to help with any problems that come up. I wouldnt go any where else for my cell phone needs.

Good customer help

Joel was extremely knowledgeable and helpful. We appreciate his low key and friendly approach. We would absolutely recommend him and this Verizon location. Ashton is also great.

Noah was very quick and very helpful.

Excellent service with a difficult situation!! Thanks to Joel, Assistant Manager!!

Absolutely the best Verizon store to go to. Friendly and knowledgable staff!

Have gone through many phones over the years and have made sure to follow Jimmy the entire time. He wont bs you one bit. Phenomenal work every time!!

He was able to sync up my new Fitbit with my phone.

Jimmy and his team always take care of us when we need to update our plan. Highly recommend this location!

Great store and great service!

This team made our transition to Verzion easy.

It was perfect 👌🏻

Worked real hard on answering many concerns fixed some problems and helped me update with what I needed as well as what I could afford and friendly staff ! Ty Jimmy you did a great job!

John was great

Jon tells me what I need and he’s always right.

Overpriced and S10 phones were out of stock.

Great customer experience with Joel!