Excellent service as always. Only 1 at&t store got on my nerves but I do understand that was an outlier. I had my new tablet in 10 minutes. I recommend going to this location.

The rep, Jonathan, was an absolute sweet heart. He made us felt welcome and was able to help with all the questions we had and try giving us the best option. Would recommend coming here for your ATT/phone service.

I was blown away by the staff at the University Ave location. Nathan and a female employee went above and beyond to help me yesterday. Wanted to say thanks again to both of them and assure others they will take time to help you and work with you to the best of their abilities.

Outstanding customer service by Heather, the manager of the Clive AT&T store. She was extremely helpful, friendly, and knowledgeable, clearly explaining cost details. The whole process was a pleasure.

Worst service I have ever experienced. Brought over our business account from Sprint - was told by Joslyn (the manager) we would get access to HBO Max plus $150 per line over. Its over a year and weve got none it. She wont even respond to my calls or emails.

BEWARE THIS STORE WILL SCAM YOUThis store will claim insurance and next up (a feature that will allow you to upgrade early automatically comes with the phone when you purchase it THIS IS NOT TRUE you are entitled to choose if you want this option also BEWARE of them cramming You out the door w tv service you don’t want also DO NOT LET THEM ADD A GHOST LINE OR ALLOW TO DO DUAL SIM representatives there will tell you they are changing your plan and adding dual sim to improve connectivity and make the bill cheaper. The dual sim does not improve cell phone connectivity and they can make your bill cheaper just by changing the plan the dual sim simple just helps a little more money in the sales persons wallet...employees and management are just two faced and work unethicallyAll this comes from a former employee :)So he knows what he’s talking aboutDONT GET SCAMMED HERE PEOPLE

Alex was extremely helpful and covered every detail for us. We were very pleased and impressed. Best service ever!

I’ve visited this location a few times recently to upgrade our plans as well as ask follow up questions. Everyone I’ve interacted with has been friendly and helpful. My questions have been answered and the employees went above and beyond to make sure we had a good experience.

I walked into this store Tuesday and was greeted admittedly by the manager (jocelyn) she was so gracious and understood that I am high risk!! she wiped and made sure the area was clean for me also other man wore mask too and helped me out with my billing questions that customer care couldn’t help with she truly understands and takes precautions for this pandemic... will return !

Solid job from James and Chad! Professional sales reps. Personalizes the interaction. Not pushy, they just gives you options to have a better wireless experience. Great visit at this location.

Javian was so helpful to me I’m gonna have to recommend my friends to him

Amazing service by Zayne (spelling forgive me). We had three phones that need to be upgraded. He went above and beyond. THEN I changed my mind and wanted a phone with more storage after we left. We went back and he was so nice about doing the exchange. He made sure we got our new phones going, put on the screen protectors for us. The three other people working were also very kind and helpful. Thank you so much!

One of the worst experiences I’ve had with customer service. My wife and I came in and got AT&T TV and we’re told for signing up that we would get a rewards card; that was back in September, still waiting for the card. Called the store spoke with the manager and she seemed to be helpful at first, willing to solve the problem; but the service has gone down hill from there. I have not been able to get ahold of her, she does not answer her “personal phone” and each time I call the store I get the same response “I’ll forward it onto my manager “. I just want a response of yes or no, will we be getting a rewards card like we were told or no and why we aren’t getting it. I feel like AT&T needs to educate their employees on what offers they’re allowed to give and what ones they aren’t. After our contract is up we will go elsewhere for our tv services. Oh and also the employees need to make sure to tell customers that they’ll be charged for the first bill like the day after they sign up. On top of activation fees.Edit: still trying to get the rebate we thought we’d get for signing up. Now stuck in a contract and have issues with our service at times. Regret trying a new service.

First of all, let me state this was one of the best AT&T customer service experiences I have ever had with an AT&T store.I had the pleasure of working with Trey. He was extremely knowledgeable and helpful. His patience in dealing with my requests was greatly appreciated and not taken for granted.He is a valuable employee and asset to your organization. He should be acknowledged and rewarded accordingly......Thank you,Jim

Arnes was very helpful, knowledgeable, and friendly. Thanks for the great service.

Terrible! Shady things go on there!

Knowledgeable salesman, great sense of humor, good teacher, patient. Kind.

James provided excellent customer service!!

I came in to upgrade my and my daughters phone the entire store was very welcoming. I worked with Zayn, I could tell he was newer but was very impressed by how knowledgeable he was about everything, and made it a quick and easy process. The manager there I don’t remember his name was also very funny and helpful. I highly recommend this store!!

Very friendly staff. Answered our questions and made sure we where well taken care of. Happy to talk to everyone and seemed to be willing to take care of all our needs with in reason. Even kept the kids busy which was nice!

We came in to ask about a military discount and walked out with a Bundle pkg and two new phones. Extra shout out to Danny for being so patient with us. He took his time to explain the different pricing options and gave us the best package available. We also worked with Dray the manager at this location and he was very friendly and very easy to talk to. These two individuals made our visit very pleasant and productive. We also talked to Jake who set up an appointment time for us. The only thing we didn’t get during our couple hours we were there was food and beverages. LOL

Great help getting a replacement phone that was lost. Web site was down and Paul got it taken care of. Thanks guys

Nathan was exceptional helping service my plan. If and when I need to upgrade, I’ll be coming back to him. Keep up the good work!

In store service was awesome. Less than 5 mins we were with a rep, got 2 phones and then we were gone. Awesome service

Paul was absolutely amazing, I came in looking for service and set me up with a amazing phone with ATT TV. He was so friendly and helpful !

It’s so fun to order an Apple TV online. Get order confirmation for in store pick up. Drive over and get it and they’re sold out and won’t honor the price.Go to Verizon. US Cell. Anywhere else.

We drive over an hour from our rural home to get a phone advertised online for $20/ month. The rep who met us at the door (glasses, beard, wish I remembered his name) told us that was only online and that we would have to pay 25/month. We left to order it online and pick up in store. AT&T ended up sending our order to the Merle Hay store (thank goodness, they are so nice and helpful!) where we learned the phone IS $20 in store, that the first guy was including an extra service onto the price of the phone WITHOUT TELLING US THAT. Its criminal as far as Im concerned and turned our 20min errand into a 5hr ordeal. Dont go here, theyve got a crook working there, and we heard he and others do this all the time. Just know that online prices are the same in store.........

Paul was very professional and helped us with our phone, sold us some products and added storage...great attitude and extremely helpful...represents the company very well...thank you

My husband and I visited this store in much needed help after I jacked up my phone so bad that no one else we spoke to that day could help. They actively listened to my issue, explored multiple options with us, and then assisted us until we had everything we needed setup and ready to go. Great team work and excellent service.

Paul was great! From the moment I walked in he and Joslyn were extremely professional. It was a pleasure working with them. The best part was the way they worked as a Team!!! When I came in to pick up my IPad and Apple Watch a team member Trae was willing to help Paul who like I said is a great guy and very knowledgeable, Trae was so helpful speeding up the process and informing me on special offers! Little did I know he was the Manager!!! Wow talk about servant Leadership ! Thank you so so much. I highly recommend this store!! Very pleasant experience!

Trae was awesome! I dread getting a new phone, but he made the process painless and easy! Great store!

Paul is really awesome and knowledge, professional and friendly and I will recommend all of my friends. He also saved me a lot of money.

Went in for a phone charger the other day and that was super weird to them

My visit with Scott was a refreshing experience. He was able to deftly solve multiple challenging issues that other ATT store members were not able to help me with in the past. The store itself had an overly complicated system, and he was able to navigate through it to answer all of my questions.

Always pleasant and our rep was SUPER helpful, as she came in on her day off to complete sale and was able to secure phones we wanted from another store. Best customer service experience by far this year.

What happned to Jose. Best Person ive ever worked with.

Jared was amazing. I had a problem that had nothing to do with him, but he still took the time to help me solve it. Thanks for being a breath of fresh air.

Customer service excellent. Explained everything well. fair. customer oriented. Thanks. James.

Trae was the most helpful and knowledgeable young man. He mad my day.

Patient, knowledgeable best experience I have ever had purchasing a new phone.

Never before have I enjoyed buying a phone with such ease! Thank you.

Paul was great he transferred everything to my new phone :)

HUGE shoutout to Chelsea D. at this store! She spent 2 hours in the middle of the day helping me resolve a very difficult account issue that another AT&T store turned me away for (after 1.5 hours). She was incredibly helpful and upbeat the entire time, but most importantly figured out how to solve my problem. Thanks so much to her!

If you want an awesome customer experience, look elsewhere. Their customer service here is comprised of shrugging shoulders and looking at their phone instead of looking you in the eyes, all the while patronizingly rattling off all the reasons theres -nothing- they can do for you. The only thing thats great about this place is that just one visit here will teach you to save your time and money instead of squandering it at a store like this one.

Waited more than half an hour. Did not greet or offer help nor apologized for the wait. Bad service. This is not the 1st time this has happened.

Hours were not accurate, closed without explanation

Nate gave excellent customer service, went above and beyond in every way. Very satisfied.

A great place to resolve issues of communication over the cell phone.

Its was ok... not much to say about and they wasnt really helpful at all. Had call into customer service to get help I needed.

Worst customer service ever. I walk in simply to buy a phone cord and ask a few questions and the guy standing behind the counter tells me I have to wait. Fine So I ask if I can use the bathroom since it looks like a long wait He tells me they dont have a bathroom (which is a lie, Ive taken my son in back to it before) and Id have to go down to Jasons deli (Uhhh where Im not a customer ). No thanks guy... So I just wait ... Im not sure what this guy was doing behind the counter because it had nothing to do with helping customers which should have been priority #1 when you have a several people waiting. Waited around 10 minutes and left. Sorry had to pee, you wont even let me use the bathroom and youre clearly too busy to ring me up for a smoke charger so Ill take my business elsewhere. This location is the worst .

Always knowledgeable and eager to help. My go-to-place for help.

James assisted us with activating my dads phone which att sent to us with the wrong number on it. He fixed it fast and we were on our way. Thanks James you were a great help

The young man that helpped me was diligent to get my situation covered

Dont buy anything from ALEC, he told me I could come back the next day and finish transferring my phone and when I went there he said he already deleted my phone and there was nothing they could do about it, worst part is he couldnt even come out of the back and tell me himself because he knew he lied. He got lazy because it was little bit past closing and he didnt want to stay behind and finish because he already closed the deal and got his money. Again I suggest everyone to avoid Alec.

Joslyn was wonderful, easily the best service I have ever gotten in a cell phone store!!

I have been is several times over the years and they are always knowledgeable and helpful. I have never had to wait. I get good service from ATT Wireless in Des Moines and in most of Iowa.

Stopped in here looking for a new phone case. I’m a Verizon customer, with no intention to switch carriers. We were greeted upon arrival, and that’s where things started to get weird. I told them I was only there to look at cases. He showed me one, and then asked if I had Directv. I asked what my TV had to do with a phone case, and he launched into his sales pitch. I reminded him - again - that I was ONLY there looking at cases. My husband then reminded him - now a third time - that we only wanted to look at cases; but he continued. We were seriously starting to look around for a camera as it was so over the top that we figured we HAD to be the victims of a prank/reality show. As we walked out, he was STILL going on about it. My only regret is that I don’t remember his name. I’d say he has a future in car sales, but he’s too over the top even for that. This experience is why people are leaning more toward online purchases.

I ended up at this location due to a belligerent employee (Jared) at the merle hay location (see review for details). What a blessing in disguise it turned out to be! I was fortunate enough to meet Jos at this location. He was attentive, friendly, and above all respectful and personable! He took care of my needs in less than 5 minutes! I was glad to hear that he will be managing his own store soon, and Im looking forward to working with his team! Keep up the great work Jos! Stay Sharkey!

Attention Santu Reddy...it seems like you only give bad reviews how bout going somewhere you like....instead of whining all the time....btw Karma would suggest that by only giving pizza delivery drivers 3$ tips explains why u have shittey experiences. Btw I hope ur not counting the convenience fee as the tip Im fairly sure a driver doesnt get anything unless u add tip/gratuity so basically Stop being so cheap and give them atleast 5 to 10 dollars preferably 10 its 2019 3 dollars is what people got in the 80s probably its like giving a nickel to somebody ..either give then 10 or do carryout baller.

Matt and Alex were absolutely terrific!!!!!

Need more cell towers! Switched from Verizon after 15 years to save money. Now cant make or receive calls from inside my office. No previous problems in my office with Verizon!@ATT OMG! WORST SERVICE EVER!Currently spend almost $600 Month with 5 Celluar Lines & DirecTV!3 1/2 Hours on the phone-still have issues. Went to our local AT&T Store-ZERO HELP!NOT TECHNICAL ISSUES, Account Issues, tons of problems adding a new Apple Watch with a 6th celluar line to our Account. BAD! #Verizon #ATT #NoMoreGreatCustomerService

Prompt friendly service. solved my problem at least in the short term!

It was awesome they stayed late and worked with me I left satisfied and happy

Paul was very pleasant and professional

Excellent professional service from James..very patient with old people..thanks

LIARS! Just got first bill. literally two-dozen hidden fees. They said my bill would be around $250/mo. It was $430 after hidden fees. absolute joke and waste of my time switching to these criminals.

Horrible customer service ... Waited an hr some lady walked in and he helped her even though I was there first went to other store on Merle hay got help right away theyre much better store have more than one person working

I wanted to have voice mail on my cell phone and I got it. Thank you, AT&T.

You guys just lost $265/month because of this store. calling your customer a liar is not really good for your business.

Unprofessional, disrespectful, rude and sarcastic workers. I hate this place wouldn’t recommend other customers to visit this place.

Have had problems with AT&T since switching service. Was promised that when we switched that our agreement with are other provider would be paid for and are new phones would be paid on, that was clear back in June it is now September and all have been getting is the run around. Worst service ever. Should have stayed with Verizon.

Very nice place good people

Staff is very friendly and helpful.

Helpful staff.

Best AT&T store. Period

A young lady by the name of joslyn helped me out a lot. Felt sorry for her when she was figuring out my phone that I really screwed up. All I have to say is thank you.

Sometimes the service is outstanding other tim3s slow and rude

Great service

Worst customer service ever, guys are rude and helpless.

Soo much helpful

Friendly atmosphere.

Lots of memories made here!

Always helpful, detailed, courteous, and fast.

Very professional young man

It is ok

Great service!

Nice staff

Excellent service!

Very unprofessional!!!