Great and friendly customer service. Extremely fair trade in value based on Kelley Blue Book estimates. The process included some wait time, but thats understandable as buying a car requires lots of paperwork, etc. Enjoyed a nice complimentary lemon tea and granola bar in the lounge while I waited. The best part, I now have a car that I love and the price was incredibly fair!

Excellent experience and super friendly and helpful staff. Seamless transaction. Wish they could all be this enjoyable and easy. Thank you Bill Dodge Infiniti

The service dept representative was courteous and explained all the work that had been performed. The waiting area and service area were clean. The service was performed promptly and they had me on my way in good time. I am from out of town but would recommend Bill’s Infiniti if I were local.

Bill Dodge Infinity is the only place I would go to to have my Q50 serviced. The technicians are top notch and very good at what they do. Most importantly I trust their input and work.

Zack (from BMW) facilitated our deal and was an absolute pleasure to work with. I initially reached out about an already spoken for BMW but appreciated his professionalism and customer care that I moved forward with an Infiniti because I wanted to do business with him. I wouldn’t hesitate to recommend or work with Zack and Bill Dodge again.

I was very impressed with the service I received today at Bill Dodge Infiniti. I was on vacation and needed to get the battery replaced on my Infiniti. They got me in on short notice and replaced the battery very quickly. Thank you Jesse and Mark for the great service!Richard W.

The staff was very friendly. They worked with us every step of the way. We were in and out in no time at all. They truly helped us buy a car instead of trying to sell us a car. The were up front and honest. I’d highly recommend them to anyone.

I purchased my Infiniti a couple of months ago and took it in for service for the first time today and I was impressed! The loaner was a beautiful, brand new, vehicle and the gentleman who helped me was very nice, even at 7:30 in the morning. They called to tell me I was all set, and that gentleman was also very nice and friendly. To top it off, they even washed my car for me!!! Great customer service and I absolutely love my Infiniti.

My Bill Dodge Kia salesman located a car that checked all the boxes for me, and then worked with staff at another Bill Dodge dealership to make the purchase and financing quick and easy. Great team!

Thank you Bill Doge Infiniti for offering the best deal and customer service in the nation. Ms. Kayla you set the bar for great customer service very high. Thank you for helping me find the perfect car for my spouse.

My husband and I went to Bill Dodge this past weekend and they didnt disappoint. They were friendly, not pushy and eager to help us. I found the perfect car and left a very happy customer. I enjoyed my time there so much I think I should become an employee!

I called just after 2 pm desperate for service. I spoke with Jesse B. I live in Auburn as does Jesse. He understood my urgent need for battery service for my 2017 QX60. Jesse encouraged me to leave Auburn immediately ! I am back home now in Auburn with the battery purchase conplete !!! GREAT SERVICE !!!

Amazing service at the service department! I’ve never received such excellent service anywhere else. I’ve dealt with the service manager, Jesse Beaulieu, multiple times and he goes above and beyond to take care of his customers and give 5-star service at every stage. Everything always goes smoothly, and I always feel very well-informed. They are truly the best!

I bought a used car from here. The staff was nice and I got a fair deal on my car. After I bought it I found a couple of things wrong that I didnt notice before. They fixed the issues for me and gave me a rental car to drive. Overall I would visit again and recommend to others.

Great efficient service and attention to detail.

We had a fabulous experience purchasing our QX80 from the wonderful team and Bill Dodge INFINITI. Alex and Amanda are THE best sales people---knowledgeable, friendly, efficient--just a pleasure with whom to deal. they made our buying experience easy and fun.Then we met Chris with whom we finished the financial portion of our transaction. Again, Chris was friendly and prepared--extremely efficient. He answered all our questions and made signing on the bottom line so easy.Buying a new auto can be so stressful, but not at Bill Dodge INFINITI. We cant say enough good things about the whole team.Fran and Lee Spechts

They are always so helpful and informative! They take great care of my car. The lounge is a comfortable place to wait while your car gets serviced, it is very clean!

Great service and very efficient.

So I bought a junk 😟. Thanks for info and see you when I get my next infinity.

Thank you Jesse Beaulieu and your team for your kindness and wonderful work! I will definitely come back again .

Quick and easy service team.

Went in to get my defective battery replaced. Everything went well. Was given a loaner as warranty replacement took a while. Everything went well. They are a shining example of the exemplary service you can always expect with Infiniti all over the country.

Bill Dodge was great to work with when I bought my new car. I am very happy with my new vehicle. Aidan was helpful during the sales process and there was no feeling of sales pressure to buy a vehicle. We hope that the service team and our maintenance package will prove to be as great as the sales process. Thanks to Aidan and Bill Dodge!

A great car buying experience!! The building is clean and beautiful but the team is what makes this dealership so special. Aidan was very knowledgeable regarding my options and I got a very reasonable price on a Q50. Best car Ive owned!! Aidan spent alot of time showing me all the features of the car and synced up my phone before he let me drive off. I knew everything about my new car before I hit the highway. Scott was there to fill in the gaps, he and Amanda were very personable. Great team!!

Renee and the whole Bill Dodge team were amazing. Renee got me a loaner on incredibly short notice and they fixed my car very quickly. Great experience!

Always great service and people!

I just want to say THANK YOU Chris and Jesse over at Infiniti! Chris did an AMAZING job with the overhaul of repairs my car needed. His skills and knowledge are completley on another level! He is a Master in his trade nothing I have ever experienced anywhere else. Before I brought my car to Infiniti I had the worst luck with using local shops. So needless to say i feel completley blessed to now have a mechanic I trust and is looking out for my best interest. My car has never driven like a brand new car until now. Thank you again and Thank you Jesse for your great communication skills and making those phone calls to get those last minute parts I needed! I appreciate your careful, professional work and attention to every detail. Thank you both again, Ill be deffintley seeing you in the future.

I had a good experience getting my oil changed today on my 03 G35. I called around 8am and was in the bay by 10am. It was slow and clean there when I arrived. I appreciated their diligence in identifying a side marker light in need of replacement as well as alerting me to brakes and battery needs soon. And I must have had a $50 credit of some kind because for some reason they took $50 off the bill. I was in and out in an hour and the staff was acting responsible and respectful to me. I’ll be back.

Purchased vehicle over phone ... Vehicle delivered to our home ... Sales staff (Amanda) & delivery man super efficient, pleasant, and professional ... Outstanding experience ...

Very pleasant and friendly team! Helped me figure out what I wanted and how I could have it. Definitely the place to go for an Infiniti!

Excellent service and sales people! Scott, Amanda and Aidan were all very helpful and found the perfect car for us

Service at Bill Dodge Infiniti is always professional and efficient. Jamie was very helpful and communicated very quickly about needed repairs. Thank you!

I had a great experience with BDI. I was interested in buying a used car that sold before my test drive. Liam called me to apologize and ask what I was looking for in a car. He suggested I test drive a 2017 Q50 3.0t. I was unfamiliar with Infiniti but decided to give it a test. I love the car. Liam and Alex worked on the price to meet where is was acceptable to both sides. When I arrived to pick up my car it was in the showroom in pristine condition..I looked like a brand new 2021.BDI was probably the easiest, relaxed, and best car buying experience and I highly recommend them and Infiniti cars.

EXCELLENT JOB AS USUAL. I LIKE THAT THEY STAY INFORMED WITH YOU.

Five star services,and execellent job.

Arnold returned my call quickly yesterday afternoon when my run flat tire suddenly went flat, and squeezed my in to the shop on very short notice with one tech out on vacation. I received a beautiful loaner car to get me home and back to pick my car up the next day. Much appreciated. Service department has always done great work and treated me well.

I have had good luck with this dealership. Arnold in service has been a huge help and has gone out of his way to help me out with a few things. We also leased a car for my wife and were happy with the experience.

Ill keep this short and to the point, couldnt be more pleased with my experience from the moment I arrived! Amanda Ivey was terrific to deal with as was everyone else. In and out in no time with my new to me certified QX50 which is a blast to drive! Im looking forward to our next experience for certain. Thanks to all who work to make customer service a priority!

Amanda and Scott (at Infinity) bent over backwards to help us. They both had other customers but literally ran around bringing us cars to test drive, giving us numbers, answering our questions, etc. They were SOOOO patient. They helped my wife land on a car after 1 year of her procrastinating even though they didnt get the sale!!! How many dealers will do all that for you EVEN if they dont end up earning your biz?? NONE, thats how many. Had this Infinity dealer been located in a market with ANY Infinity competition whatsoever, we would have bought a vehicle from Amanda and Scott FOR SURE!! We will service the QX60 we just bought in Mass. here at this dealership. Looking at all the service dept. reviews for this Infinity dealer it is obvious we will be VERY happy getting our Infinity serviced here. This guy Arnold is being raved about in every post - cannot wait to meet him!!! Arnie - see you at our first oil change!! Nick & Lois

Service team does a great job!

I am overdue writing this review - I bought my first Infiniti vehicle back in March and could not be more pleased with the experience. Aidan McLoughlin quickly went to get the door for us as he saw my girlfriend and I walk towards the entrance. I knew right away this dealership was different. Aidan made the buying process extremely easy and efficient. He was honest and genuine and that goes a long way. I will definitely be recommending Bill Dodge Infiniti for anyone looking for their next car!

Although the dealership did not have the parts on hand, I was kept informed on the progress of repair. After having driven the vehicle only 30 miles after repair, it appears to have been repaired to my satisfaction.

Once again, the Service department at Bill Dodge Infiniti went above and beyond to make my experience a pleasurable one. Arnold and Renee truly care about their customers—it’s evident in their warmth and actions! I always look forward to bringing my vehicles there as I know I’ll leave with a smile on my face!

Great service, Arnold is always a pleasure to work with! Had them check over the transmission in my 2008 Infiniti. Very quick with diagnosis and had a solution right away as well. Recommend anyone who needs work to go see Arnold!

Its a dealership, they try to sell you stuff. Went in there asking a simple question about turning in a lease and within five minutes had a sales manager trying to show me three different new leased vehicles that I was in no way interested in because I already bought my next car. All they wanted to do was make the sale.Cant fault them, thats how they pay the bills.

We want to give a major shout out to Arnold in the service department for our visit on 8/1/19. We were traveling to Portland for a family reunion, hit debris on the highway and had a flat tire. The Parts Dept was able to get us our exact matching tire within an hour, after another shop told us the tire wouldn’t be in stock for 24 hours. Our entire repair took 3 hours, despite them being busy with regular appointments and other traveler emergencies like us. We do wish that the service area had a receptionist to help out with crowd control, but Arnold’s service, attention to detail and kindness more than made up for this quibble. Thank you, we won’t hesitate to come back the next time we are with our family!

The service was excellent. They fixed my car at a very affordable price which surprised and pleased me! The shuttle service was efficient and very convenient. I would definitely use them again

Always a great experience at Infinity! Arnold does a great job and makes the process easy. Thanks so much!

Excellent customer service at Infiniti! Friendly, genuine and knowledgeable. Thank you Arnold!

The service department at this dealership is top notch! Everything was really clean including my car. I was working with Steve during my last visit with my 328xi. He got the thing running like its brand new and gave me good advice on upcoming service. Thanks so much!

Great group of people who do the job right the first time. Ive had my share of mom and pop style garages that cant seem to torque a bolt back into place like a certified/competent mechanic should when performing service on someones vehicle. I was also surprised to see that the cost of going to a dealership versus a mom and pop style garage isnt that far off anymore so there you have it. Bring your vehicle to the people who made it and have a professional fix it not some side of the road garage that saved you 50 bucks but didnt tighten anything they worked on and now you have bigger problems.

Bill Dodge Infiniti’s customer service is awesome ! For a regular service, my vehicle was picked up at my house, provided me with a loaner car for the day, and returned to my home when finished! I was concerned about servicing when I purchased the car from a dealer 60+ miles away, but they take care of everything .

Bill Dodge Infinitely has met all my needs in purchasing a new car and then providing the warrantee service.

Brought my car in to the Bill Dodge Infiniti Service for the first time this week. The customer service was exceptional!The quality and personal care from Mark was the best experience I’ve had at any auto service location. Mark took the time to explain in detail instead of trying to get me out the door for the next customer and didn’t sell me a service that wasn’t needed.Because of Mark and the service team I will only bring my car in to Bill Dodge Infiniti.

These guys provide the best service I’ve had as it relates to my vehicle. They truly understand what “customer service” is all about. Try them out!

Excellent buying experience. Painless and quick. I recommend George Van S as a salesman.

Great service.! Staff is very helpful and polite.

I am always impressed with my service at Bill Dodge. Ready for my arrival, loaner ready, discussion on wotk to be performed, follow up call during the day and thorough review of work performed when picking up. Thank you

Excellent service and very helpful. Highly recommend. Arnold the service manager is very service oriented.

Was in for a warranty covered repair for my vehicle. Showed up well before my appointment time due to my busy schedule and they were able to take me right in and get me back on the road in no time!

Bill Dodge Infiniti in Westbrook is a class act. Great service and Great people. The facility is awesome. My service was done on time and my QX80 is pristine.

Extremely efficient, friendly, accommodating and very helpful for our busy work-life situation. Will happily return which is not something I often say about a vehicle repair place!

Easy scheduling appointment. Pulled right in and loaner car ready. Fast and exemplary service.

Nice team with high profishanility, I am happy with my QX60 thanks Matt and Liam for the great work.

I had a screw in my tire and they took me in day of last minute to have it repaired! Great, friendly service!

Arnold in infiniti service is always very helpful and knowledgeable. I have always had great experiences with the service department at Bill Dodge infiniti. I highly recommend their services.

Friendly service as always, didn’t push unneeded maintenance until necessary

My wife just bought a 2011 Cadillac from letter and had a terrific experience. Alex was a terrific salesperson

Todd Hilton in Saco is THE best!... and Scott Stubinski in Westbrook was quite helpful as well. Thanks Bill Dodge!!

Efficient and friendly service. I trust Bill Dodge Infiniti Service completely!

Love the perks I get from my rewards account!

Very prompt,courteous, and thorough service.Very happy with the mechanics and managers.Excellent experience all the way around. As a customer I could not be more pleased.

Great service, and very friendly!

Keep up the good work!

Bill Dodge has incredible service! I highly recommend them for all of your cars needs!

Debbie and Amanda provided exceptional sales service. Comprehensive and fast!

Brought in my 528xi and the battery was dead for the third time since I purchased the car three years ago. Well BMW made it right. They didnt charge me for the new battery. They even came to pick the car up at my house and left a loaner car at no cost! Now thats customer service!

Always a pleasure to deal with - sales and service both! Thanks Bill Dodge!

Good service but really expensive thinking about going else where to get my car serviced price is to high and you guys know it Ive done a lot of business with BILL DODGE BMW got a lot of work done there and never received any points would like to know who to contact to find out where those points disappeared to since Infiniti is good at making sure you receive your points you earned

Excellent service. Thanks to Arnold for same day service on two different vehicles!

Very clean and organised dealership!!! Service personals are amazing!!!

We purchased a car through Bill Dodge; however, it was not Bill Dodge that I remember. I remember the team that worked seamlessly through the process that resulted in the excellent car in my driveway.

Amanda and Scott made it great pleasurable experience

My 3rd vehicle from Bill Dodge, every time is a fantastic experience!

Friendly staff very helpful

Great management... felt like I was being pushed into a deal I said I didnt want

Parts are ridiculously overpriced went to pick up 6 screws with the backings for my splash shield they tried to charge me $ 55.00. I went on amazon and found a whole bag of screws and backings for $10.00. If you go online and look for parts there are a dozen infiniti dealers charging a range of different prices for the same part how does that make sense ?

Bill Dodge is a responsive, quality autodealer. Fair and equitable!

Fricken awesome!

Great service, friendly people, relaxed atmosphere

Excellent service as always.

Unwilling to sell me a car, nor offer me another one.

Got my sticker

Not what i expected

I hate Bill dodge

Was in and out in no time

Asanti