We went to Bill Dodge looking for a new car. We were met by Chris. Chris was nothing less than amazing! I am a sales manager for a living and I usually don’t like car shopping, however Chris made this an awesome experience for my husband and I. Really was relaxed, listened, patient and kind! If you’re looking for a BMW Chris is the guy! Just a really awesome experience!

BMW of Westbrook service department provided me with routine service in a friendly and timely manner. My BMW X5 is now out of warranty, but I found the service fee to be very reasonable. Have had good service with them since 2017.

Loved working with Zack! Very easy going…no pressure, responsive with communication, and accommodating! Positive experience all around. Would definitely recommend.

My wife and I have purchased two BMWs from Bill Dodge this year. Zack was our salesman for both and he was helpful, informative, and not pushy at all. We felt comfortable during the entire process.They exceeded our expectations from beginning to end, as have the cars.Matt in finance was also amazing. He works efficiently and got us loans with great interest rates. He explained all warranty options in detail, was patient, and was understanding of the options we decided against. Again, nothing high pressure at all.I’ve had my vehicle in for an oil change recently and Tracy is my service rep. She is thorough and a pleasure to deal with. I know my vehicle is always being taken care of and it leaves the dealership cleaner than it arrived.We have purchased many cars but have never received the service that we have at BMW of Westbrook. I would highly recommend them to everyone.

If I have 10stars, I can give them all.My husband and I traveled to Maine, but when we were on our way to return to home, MA, there was smoking in the front of the car with gas smell. It was emergency. We’d tried to call where opened that time.(it was holiday weekend) There was nothing to get some help.We knew we need an appointment to check up the car in BMW Motors. However, they understood our situation when we reached there and looked at our car.We could finally arrive at home safely.We still have so much thankful heart for you!

My most recent experience at Bill Dodge BMW was exceptional. I truly appreciate everyone involved from the tech who performed the work to the Service Manager who allowed me to supply a few of my own parts and remained competitive with other local quotes. Lastly, Taylor Powell is one of the best service representatives I’ve ever worked with. He has always been polite, professional, responsive, and understanding for the many years I have worked with him. I appreciate the efforts and consideration of all the people involved which is why I will continue to get my service work done there. Thank you to everyone on the team!

Love that BMW Westbrook makes servicing vehicles EASY. I took advantage of the valet service. I was able to work while BMW Westbrook took care of the rest. Friendly valet picked up my car on time, received a courtesy text when my car arrived. Shortly after, my service rep, Adam Milligan called to let me know what maintenance was due and what was covered on my maintenance plan. Even though I wasnt there in person, I felt my vehicle service was important to Adam and was kept in the loop on what was happening from start to finish. Top notch experience-Thanks again!

Traveling from SC and had car issues. The staff of BMW Westbrook saw to it that we were immediately seen and taken care of. They were extremely courteous and helpful. Definitely a 5 star business!

This was my first time having a vehicle serviced here. The facility and employees are all top notch. I was pleased with the service, the communication regarding the service and the care taken with my Mini Cooper.I will absolutely be returning for future service needs.All in all a good experience.

Was in for a state inspection. Ran a bit late and was able to facilitate a “late drop off” with the service team. Very professional staff and quicker turn-around time than initially quoted upon checking in.

Working with young salesman,Damon, was a great experience.He was professional and engaging. Anything we were disappointed with was beyond his control.The downside was having an appointment arranged with the manager and when we arrived the car was not on the lot, but off with another manager for personal use.It had not been detailed or ready to show.

Quick and easy diagnosis + repair. All the folks I talked with were extremely polite and helpful. I wouldn’t second guess bringing my car there again in the future

The BMW service department helped me up and down in dealing with my insurance company, and we all know how fun that can be. My insurance company tried to authorize after market parts instead of factory equipment, even though my policy states the contrary. I brought this forward to the service department and they got me the correct equipment and dealt with the insurance company. Great customer service!

Not great. Made appointment over the phone to do an oil change, tire rotation and full detail. I live 45 minutes from the dealership which I told them when I made the appt. They have no loaners and no shuttle outside of Portland. Understood based on the times we’re living through. Arrived at 7:30am, as scheduled, only to be told they couldn’t do the detail as it takes a full day. I would have to make another appt. Taylor said they would wash and vacuum the car. The car was wet on the outside when they returned it but was not vacuumed…the mats still have loose dirt on them. My oil change and tire rotation were completed before 10am…but they couldn’t honor the detail their service advisor said we could do same day when I made the appt. My guess is they didn’t actually have the detailers in and/or available. Really bad “luxury car” experience. I guess I’ll take my bmw to them for work covered by my maintenance plan but that’s it. Why would I pay a premium for a definitely not premium experience? Btw - they still charged me the $100 for rotate and balance and tried to reschedule me for the detail. When I got in the car my phone wouldn’t reconnect. After several minutes of investigating…it appears they left something connected to my WiFi or Bluetooth - showed up as a MAC address. Once I deleted that device from iDrive, everything connected as usual. Sloppy. The whole experience. Sloppy and disappointing. You all need a customer experience specialist. Based on other reviews, my experience is not all that unique. I’m not paying BMW prices when you give me a Ford experience.

The waiting room was clean, and the wait wasn’t too bad for the work that was done on my vehicle. I will be returning to this location the next time I need work done.

As always, service was prompt, well done, and within estimated cost.

Tracy Noyes provided excellent service when out car was towed into your dealership while we were on vacation. She worked to squeeze our car into the busy service schedule and get us back on the road faster than we expected. It was an exceptional service experience for us!

I was traveling from out of state and had an issue with my X5. Called many times to try to get some help with my car and absolutely no one ever called me back. Stay clear from this dealership.My phone was on, full signal and no voicemails. No point in calling because they dont call you back.

Grateful for them squeezing in a fairly urgent brake job at last minute. Job completed quickly and competently at exactly the price they gave me beforehand.

My daughter bought her car at Bill Dodge and had such a positive experience I thought I’d give them a try when it came to purchasing my pre-owned BWM. I’m glad I did. Jo made the experience effortless. I had done my research and know they gave me a very fair trade in value for my car and reasonable price on my new-to-me certified, pre-owned. On the day I picked up my car, I was crunched for time. Jo and Matt (in finance) respected this and made certain I was in and out with ease. Both were very friendly and no pressure sales, which I appreciated. Thank you Jo and Matt. This is how the car buying experience should be. Highly recommend.

My husband and I own a BMW X5 and his experience is described in his review below. BMW just called my husband after reading the review to offer an apology. Adam, the BMW Service manager. This is my experience after listening to a call about our car on speakerphone.Again, the call was on speakerphone and the phrases that were used did not sound like a customer service phone call at all. Adam did offer to clean the vehicle again, but it has already been sold and wouldnt offer to clean another vehicle to compensate for the time spent dealing with this issue.Adam told my husband that BMW is not taking responsibility other than people were on vacation and there were two service bulletins floating around. He also asked my husband if he wrote the review just to bash BMW?! My husband was told 4 separate times over text that the ~$2K repair wasnt covered.The review outlined all the facts of his experience getting the car fixed and nothing more. There was no bashing, only facts.My husband also tried to contact Adam 4 times during the situation and never got a call back. Adams response today was, well there are 4 Adams here. Woof.This experience with Westbrook BMW was deplorable and we are sending an email with attachments of conversations and a recollection of events to Bernhard Kuhnt, Jan Sickmann, and Pooja Karthik to see if they agree.

I have so appreciated the honesty, frank detail, and prompt communications the service department always delivers! Taylor has my complete confidence!

Tracy was exceptional and contacted BMW on my behalf and was able to reduce the cost. Always kept me informed.

Chris and Matt were extremely helpful…professional and trustworthy. A great staff to work with.

Britney found us the perfect carShe’s a real professional!Would highly recommend working with her

I went to pick up my car today only to find I couldn’t unlock it to take it home! I drove an hour and a half to get there on during my vacation so was very disappointed to have to leave it even longer after already waiting 2 weeks for the service to be done. This is not a reflection on Tracy in the service department but more of a disappointment on my part. It’s not fun to pay that much money and still not have a car

Taylor was very accommodating when i asked about adding some services to my apt. Hes always on top of things. Thanks TAYLOR!

We were kept apprised of repair details by service manager, Tracy. No complaints. Service department always excellent.

Great service, as always. Hats off to Tracy and the entire service department.David Marshall

Had a tire emergency. From out of state. BMW Westbrook took me right in and fixed the tire. Everyone was very nice and helpful.

Great experience. Friendly professional staff!

Great service experience - very courteous & professional staff. They got me in & out quickly and did a great job on my relatively minor accessory installation.

Brittany and Matt made our purchase a phenomenal experience - thank you both. This was the easiest / most pleasurable vehicle purchase weve had. Drive home proved we purchased the right car for us.

BMW Westbrook reached out to me proactively to schedule my state inspection. Easy scheduling, professional staff, free inspection and a car wash to boot!

What a stress free purchase. They matched the trade in offer i had. 2017 civic hatchback ex. Good conversations with Jo and Matt. Super nice guys and real. I’ll be back for sure but im pretty darn happy with the 2021 218i xDrive Gran Coupe. Best car buying experience of my life 😊

It was a first class transaction from beginning to end. Zack is one of those sales people you can tell is a straight shooter immediately. Matt made the closing process quick and easy and informative. All in all, I received an excellent deal on a nice car and enjoyed the time thoroughly working with these two fine gentlemen.

Process was quick and easy! Brittany was knowledgeable and courteous. Finance manager was respectful of my time. I will continue to purchase my BMW’s here.

Always a great experience; they’re thorough, efficient, and quick. Highly recommend!

Wouldnt normally leave this but BMW sent me the link for it. Very disappointed in service, very disorganized, did not complete what was supose to be done. May be talented technicians but the people scheduling appointments and advisor not so much.

Taylor in service was very good about communicating issues w my car. I felt like they didn’t ‘up sell’ any service and prices for what needed to be done were reasonable.

Adam Milligan was a pleasure to work with and I highly recommend him to everyone.

Zack was great to work with. This is the second BMW he has sold to our family. 😃

Tracy as always gets the job done... incredibly efficient and easy to deal with

Very easy to work with. Great staff. Thanks again to Walter and Adam

Best car buying experience Ive ever had and Ive bought a lot of cars. Brandon and Bob were excellent to deal with.

Taylor Powell completely makes the experience superb. He is the best.

Taylor was easy to reach and communicated my options clearly to reach a solution for my incapacitated vehicular. He then helped me through each step, keeping me closely updated along the way, until I was reunited with my vehicle.Thanks, Taylor!

Excellent sales service. Very knowledgeable and was able to answer every question during my search. Ended up with the x5 and couldnt be happier.

Best car buying experience Ive ever had and ever will have, super helpful experienced workers over at billdodge BMW

Picture perfect service today. Couldn’t have been better, thanks to Taylor and Zack.

I had a check engine light and BMW Westbrook Maine allowed me to leave my vehicle with them so they could squeeze it in between other appointments. They kept me updated every few days and had me back in the road within a week - all covered under warranty (and Tracy treated everyone like a rockstar)!

Great service. Reasonable price.

I worked my my service advisor Tracy and I had the opportunity to work with the service manager Adam.Bothe were FANTASTIC!!! They listened to my concern, had amazing communication and took care of my problems ina timely manner!!!

Friendly professionals delivering exemplary service.

Had a great purchasing experience with Chris and the rest of the team here. I have a general aversion to car buying (and any situation where a lot haggling is typically required), but they were extremely fair and made the whole process quick and painless. First experience with this dealership but plan on using them for service and future upgrades. Highly recommend.

Very friendly, very quick service

Beautiful dealership, nice people, good techs. The devil is in the details. Dropped my car off for service and they forgot I was here until I reminded them. Brought my vehicle in at a specific date and time because they assured me a loaner was reserved for me. Now there is no loaner available and I have to wait for a rental. I’m not upset I’m just disappointed with the overall service experience. This reaffirms my prior decision to bring my vehicle to my independent bmw mechanic for service. I was hoping service would have improved but it has not.

Quick and convenient scheduling process and timely feedback on the progress of the service.

Outstanding experience at BMW of Westbrook, I recently bought my second vehicle from them and had an even better experience than the first time! My sales contact Jo, found several options for me to consider, was excellent at communication and took the time to understand my needs. Matt in finance rocks - I had a second excellent experience with him and appreciate the time he took to help me understand everything. The people at the dealership take the time to get to know you and remember you, its a welcoming environment. From a service standpoint, Tracy rocks, and the dealership has a lot of comfortable places with free wifi to work while you wait! Thank you to the team at BMW of Westbrook for making my experience so positive, Ill be sure to continue to recommend you to my friends!

Brittney Hale helped me get my first BMW, she was very professional, friendly, no pressure, answered every question I had. This is my third automobile from Bill Dodge and she was by far what a modern salesperson represents! FYI I was in the car business for 18 years so I know how good she really is. Bob the manager worked out a great deal! Matt was very understanding with all the paperwork. Also a shout out to Patrick Sullivan (GM in Saco) for coming to my house to get some missing paperwork on his day off!

Service was excellent as always. That is a big reason I bought two BMWs about a year ago.

Very good service! Communication was exceptional!

Great experience today at BMW in Westbrook! Brittany knew it all and the delivery experience was top notch! Tim

Everything went smoothly as expected!

I took my car to BMW of Westbrook for service as I was looking to establish a connection with a BMW service department in Maine. The formal quote didnt match an informal poorly detailed conversation that I had with the service advisor. Furthermore, his feedback was inaccurate and after I investigated further, there was inflated pricing and an unnecessary recommendation that I buy a new vehicle. I was able to take my vehicle elsewhere and received an accurate, reliable and affordable quote and my car has been fixed. Furthermore, I paid for services at BMW of Westbrook that it turns out they didnt complete; fortunately they were minor. I will never go to BMW of Westbrook again and do not recommend.Update 12/30/2020 in response to the BMW of Westbrooks reply to my original post: I have only received a _single_ call from BMW of Westbrook / Walter today (12/30/2020), not a few calls. I am at work and intend to call you back when I can to discuss this further. I appreciate the apology and concern.

Very helpful and friendly service and after-care after purchasing vehicle

Tracey at BMW Bill Dodge got me right in when I had a tire issue! In and out and a car wash!

Excellent service and professionalism!

First time at dealership with new-to-me BMW. Took 2 days to make sunroof “worse”. Shop mgr took care of issue in 15 minutes only after I griped and wasted more time there on third day.. Car returned to me with greasy paw prints everywhere on interior. Dealer did not respond to my irate email complaining.Only game in tow, unfortunately

Quick turnaround when buying a new car. Keep to their word and makes car buying easy. Not only is the sales team efficient, so is the finance service. I immediately stated why I was there and what exactly I was looking for and there were no gimmicks. They listened to my needs and delivered. Two car buys in a row, will definitely be a third.

Great dealership and have the best staff that make it the great experience from it.I am a huge supporter of Maine businesses. This is my first purchase of BMW X5 at Dodge BMW of Westbrook.I walked into the showroom with certain features of the X5 in my mind.I explained those to Chris and he jumped on it and helped me get the right vehicle and a great deal working with the sales manager Bob Houp. I went in almost close to the dealer closing hours. Chris and Bob were very patient and accommodated all my needs and gave the best pricing that I could not resist.Also Chris helped me get good discounts on the accessories I needed for my X5. There was a small misunderstanding on the computer glitch of accessories billing. Bob and Matt from Parts dept. followed up and sorted it out immediately with a quick followup.Matt Ross the finance guy was very patient and helped me walk though all the finance options and service plans even though it was very late that night.Graham was very very helpful setting up my vehicle and explaining each and every feature that came with it.I can confidently say this is a great dealership and have the best staff that make it the great experience from it.The social distancing practices at the dealership are very well appreciated.I am a happy customer very well taken care of. Thanks to Chris, Bob, Mike, Matt and Graham.

Very good and knowledgeable service!

Its an excellent place for your vehicle to be analyzed. The stuff and Associates are professional at there job. In my mind, they are the best. if I could get them 10 Stars, I would. keep up the good work BMW.

Tracy was extremely helpful, detailed and helpful. I am so impressed by the level of customer service I will now only be conducting service with Bill Dodge BMW- thorough and pleasant! Thank you so much!

I ordered a new BMW SUV and Jo Carpenito at BMW of Westbrook was very patient and helpful in building it from scratch. When I got the car, he explained the technical aspects to me throughly. I have found him helpful when I called with a question. I shopped around before buying and a big part of my decision was to find a compatible, efficient and helpful salesperson from whom to buy my car. I would recommend Jo if you are looking for a new car.

Great experience at BMW of Westbrook. We designed our car completely online and had great service from Brittany to move forward with the purchase. Pick up was a breeze with Matt and we’re thrilled with the car. Highly recommended.

I went in just for an inspection and I was in & out in 45 minutes. Great time and very professional approach. My car was even washed and it looked beautiful. Thanks

What a shame, a BMW dealership with unprofessional sales people, you will likely get better service at a used car lot, I had the disappointment of having my sale handled by Brittney Hale, nothing related to how long it took her to quote me a vehicle, everything to do with the way she treated me, and the way she diminished me and my business, went elsewhere and bought the car next day. Would not recommend to anyone, you should look else where when looking for a BMW.

My service advisor Tracy did an excellent job of handling my service and car repairs

Excellent service as always!

Professional and very efficient. Excellent follow up!!!

Well thought out Covid steps in place. Caring friendly, concerned staff made service a comfortable experience.I ll be back again, all right.

Great experience at BMW Westbrook. Chris’s knowledge of BMW was extremely helpful in choosing the right car for me and my family. He answered all my questions, and always gave me his personal opinion when I asked for it. He’s really a no BS type of guy, which I appreciate. No one likes feeling like they’re being fed a bunch of nonsense. Chris really knows his stuff! I’ll definitely be recommending him to all my friends and family! Thanks again Chris!

Fast and efficient! Bill Dodge BMW delivers transparency in terms of cost and proposed work.

My experience with the Sales people at Bill Dodge was positive in all ways. I had pretty much decided on a different make of vehicle, but decided to check out the X5. After a second test drive, it was the X5. Brittney Gray was easy to work with, and she and Chris Heydt found the right vehicle for me. Matt Ross, the Finance Manager, also added to my positive experience. I would rate all three 5 stars.

I have never had a bad experience with the service at BMW of Westbrook. They are very thorough, professional and personable. The service reminders and appointment reminder calls are extremely helpful to me and I’m sure everyone else using their service. We lead such busy lives with family and work and this added touch is very much appreciated. The parts department is tremendously knowledgeable and helpful in many ways. They provide you with the best possible solution or options so you can make an informed decision. Our service advisor Taylor is pretty stellar. He promptly returns calls and provides updates while your vehicle is in for service. Overall, you feel appreciated when you purchase and service your BMW at BMW of Westbrook.

Tracy is the best.

Wonderful experience our salesman Jo was fantastic! No pressure showed us everything not once but twice. Business dept was wonderful and patient. I could bore everyone and go on from a female standpoint loved the way they treated me .

I had my BMW towed to them on a Tuesday afternoon. It was done Thursday morning. Incredible service. They treated me better than any dealer/mechanic ever has. Will always go to BWM of Westbrook anytime I need something done.

If you are looking for a new BMW and want to be greeted with AMAZING SERVICE AND GREAT DEALS COME HERE AND ASK FOR JO he’s a salesman at BMW and is amazing thank you jo carpenito!!! Thanks jo

I have changed my review to a five stars the GM Paris Thomas solved the problems.

Tracy and her crew worked on my car immediately after it was towed in with a coolant problem. The mystery detachment of a hose was fixed quickly and I was on my way by end of day. BMW roadside service through Southern Maine Auto Towing with Mike Michaud was terrific. Quick and very professional

Bill Dodge BMW has always been incredibly friendly, professional and flexible. During COVID, they offered pick-up and delivery options to ensure safe and exceptional customer service. Thank you!

The crew at Bill Dodge BMW went above and beyond for us today, and we are grateful to stand by such a superior car dealership. Our experience with Bob, Zach and Matt was exceptional. We just purchased a new 2020 X3 M40 and they went the extra mile to make it happen. We are grateful to them and very happy with our new whip! :-)

Horrible service department. Only bring you car there IF you want to go back due to them screwing something else up.

One of the most helpful dealership Ive visited.

I’m a new customer with a lot of miles on me. I shopped hard for the deal on my BMW. Glad I landed here. Great staff, great service, excellent value.

I spent my early career in sales and am concerned with the interactions I experienced with both a sales member and the manager. A customer should never leave feeling patronized.

Excellent service

Taylor was an excellent person to work with. He answered my questions and provided great service. Thanks.