My situation was probably not typical and required a little extra work from the staff. I was dismissed quickly and my situation was discussed openly amongst staff. I’m sure other customers could have overheard them if they tried. No privacy. I went to Lexus of Chicago and was financed quickly and treated with excellent customer service. I do not recommend this location.Their staff seems lazy and not friendly.

Sylvia- thank you so much for being a wonderful person to work with. Transaction was smooth and easy. Very straightforward and trustworthy. Truly recommend!

My experience was outstanding, I got a call early the next morning after viewing on-line cars at the Westmont location of Mercedes Benz the previous evening from Susan...She asked Tom, her associate (sale person) to work with me.....They knows how to treat their customers. Tom and I test drove several cars, we talked numbers and we closed the deal. Tom is the best sales person I have every worked with; he was patient, considered, very knowledgeable and most of all he listened to my needs and wants.....My total experience was EPIC.... the finance guy EPIC, the guy who explained every detail of operating my new car EPIC, the guys who washed and detailed my new car EPIC.....Mercedes Benz of Westmont will always get my business

Just an outstanding service experience today at Mercedes Benz Westmont. Sylvia D. was our saleswoman and she went above and beyond to get us our E-class with a great price. Buying a car right now is not easy because everyone has shortages. Sylvia made it her mission to get my mom in her dream car in such a brief, stress free time. Thank you so much!

Top Of The Line Service Very Professional And Patient... Dave Ledger help us buy our car and he explained every detail.. Thanks Dave

I custom-ordered and leased a GLC300 here.My advisor was Sylvia (Sylwia) Dziuba who was extremely responsive and quick in processing everything. From our first phone call, it took me only 2 days to finish the negotiation and submit the custom order (that was partly possible because I have done my research before, and partly because Sylvia was extremely knowledgeable and experienced). In 1 week, I received the production number and every detail. That was late June. The car was built in Germany in late July (finished), which arrived to this dealership in mid August. I picked up the car in late August, so it took only 2 months from the beginning to the end, and Sylvia constantly communicated with me to make sure everything is correct.All other staff I met were professional, friendly, and smooth in processing the transactions too. Very satisfied! Another thing I liked was that the dealership was open to negotiation to reasonable amount unlike some other places. Im happy that I leased my car here even though I live in Indiana. Ill definitely lease my next Mercedes at Westmont again.

Had a great experience working with Tom. Very attentive and reassuring. Would work with him again.

Would Like to just say that Kimberly Cager was one of the most kindhearted down to earth people I have ever met. Everyone has been in a dealership before and you can tell when someones genuine or just trying to take your money. She was amazing, we talked about countless things through this journey, and I think I actually liked hanging with her more than my pickup of my 2019 C300. 10 stars if I could. As far as everyone else goes, everyone else was so nice managers and all welcomed me with open arms and made this deal possible! Thanks so much mercedes of westmont!

I have been a life-long Cadillac customer and decided to stop by to take a look at a Mercedes at the Mercedes of Westmont dealership. Outside of the Mercedes being an exceptional brand, the service we received from Al (our salesman) was OUTSTANDING. He was knowledgeable, patient, and came up with options to help us close the deal. Although I was not ready to buy when we first met, I gave him my car requirements and he found the perfect vehicle for me a month later. In short, couldnt be happier with our purchase and would highly recommend Al to anyone looking for a great car buying experience at Mercedes of Westmont!

Brian at Westmont Mercedes-Benz and the rest of the staff has always taken great care of me for over a year now. Keeping the best car I ever owned in tip top shape! Everyone is always friendly and pleasant and I am always satisfied when I leave. Thank you Brian and everyone else that has taken care of me!

We just bought our car from Mercedes-Benz of Westmont. The trio of Sylvia, Tom and Sam made the entire process seamless. They were pleasant and meticulous. Despite the low inventory, they made sure we get the car that we wanted to buy. Communication was top notch. If you need to lease/buy, just walk in and ask for Sylvia and Tom. They will take excellent care of you. Sam will make sure you understand the financial aspect of your purchase. Also shout out to Eric Hoffman (GM) for keeping such a good team and making Mercedes-Westmont the favorite dealership of so many people. Highly recommended!

They have very Honest and Polite employees. The maintenance service is quick and thorough. I left my bags in the loaner car and they called me to retrieve my packages. Mercedes Benz of Westmont provides the best prices and employee diversity of staff of any dealership in Illinois.

The experience was fast pace but very efficiently done. The representative Kimberly was professional and patience with answering all my questions. Thank you for a great experience . I’d definitely buy here again!

This place is amazing! They turn the car dealership model upside down. I just purchased a chevy colorado from them and from the time i contacted them about the vehicle, to the time i was driving off the lot, i kept waiting for the catch. It never came. My salesman Rafi was the best. he bent over backwards to make sure i was just simply having a good experience. There were no gimmicks, no negotiations, no bait and switch, no let me talk to my manager tactics. The truck was exactly what he said it was, the price i paid was exactly what he said it would be. I couldnt be happier, and even though i live 3 hours away, Rafi will be the first person i call when i get in the market for a vehicle. Kyle W.

This company provides exceptional service and always puts their customers first. I have known Sylvia since 2017, and she truly is a blessing in disguise. She isn’t someone that just sells cars so she can gain profits, she cares and mentors her customers as if they are her own family. She advices her customers not just on the purchase, but also on achieving goals that they may have. As she states, “my grandmother always told me to treat others how you would want to be treated,” has really showed in her passion to delivering exceptional customer service to her clients. I highly recommended purchasing from Sylvia, or even just stopping by to say hello. You will be welcomed with open hearts.

I had a wonderful experiencing here. I’ve bought three cars already from them. Sylvia is my go to sales person. She is straightforward, trustworthy and a genuinely sweet person! When I left with my car I told her, @see you in 3 years!” And I mean it. I wouldn’t buy a car from anyone else.

We live in our converted Mercedes Sprinter Van so it’s more than a vehicle to us. Brett, the Sprinter Tech and the Service manager were all stellar. Informed us of an emissions recall that we weren’t aware of, took us in immediately and took care of us. And when there was a problem right after we got it back they rushed it in and fixed it right away for us. Thank you to the entire service team! Oh! And usually, after the “test drive” we have to clean up all of our stuff cuz it wasn’t driven with care; but this crew was different. Thank you for caring for our home!

The staff was courteous and responsive. Quickly provided me with a multiple corrective measures. They reported a few oil leaks that needed immediate attention. I agreed to all measures and ordering of parts. The car was to be returned the next day. I then requested saving the parts. I never heard back from the dealership again. I had to call and text and finally insist on talking to a manager. To only be sent to voicemail. At the end of the third day a different serviceman called said my car was ready and my original service was off duty. He never let me know status or how long my one day service was being extended or that someone else was now taking over my account. The repair desks only asks you who was helping you and puts you in the same persons email.They called at the end of the third day Friday 4:00 and said they had no record of an agreement to shuttle me back. A courtesy car was finally sent and when I asked to see the parts. I was told none were saved and a third service, insultingly showed me an example of a worn out break pad from another car of the same model. I have never been ignored, disregarded and insulted by an entire establishment before, while paying the highest bill.

I received an email about a recall for my 2015 GLK 350 and without hesitation the people at the Westmont Mercedes-Benz took us in treated us like family and took car of the recall issues and more while accommodating us with a brand new loaner vehicle so we are not inconvenienced. I am 54 years old and I have dealt with many car dealerships in around the Chicago land areas but never like this dealership. Thank you guys very much and I would recommend that anyone looking for a vehicle should get it from you because your service department and the whole dealership is total class act again I can not thank you guys enough. From our family to yours much love and respect keep up the great work .

Sylvia and team of Mercedes-Benz of Westmont are the best at what they do. This was the smoothest and fastest transaction Ive ever had purchasing a vehicle. I felt like I was actually being cared for with the attention to detail and focus on what I wanted. Hope to do business in the near future and would highly recommend you work with them of you are looking to buy.

Earl is simply the BEST! Great sales experience and above & beyond service. He’s one of a kind - professional, personable and always kept us up to date on our vehicle. Love my new ride and the great experience at Mercedes of Westmont. Looking for a new car? Go see Earl!!!

I had a great experience working with Sylvia Dziuba of Mercedes-Benz of Westmont. I live in Georgia and with the dealership being in Illinois you would think it would be difficult to purchase a vehicle. Well this was as smooth as if I was purchasing the vehicle right here in Georgia. The communication with Sylvia was great any questions I had she would always give me a prompt response. She would go out of her way to send me pictures or anything I asked. I absolutely love the vehicle and would recommend anyone to Mercedes-Benz of Westmont!

The buying process was very easy. The car I bought was thoroughly serviced before I took it. Dave Legner was the best person to deal with. He was quick to answer all my questions and made the whole car buying experience so easy. I would recommend Mercedes-Benz Of Westmont to anybody who wants to buy a car.

I have purchased 8 brand new cars in my lifetime so far and our experience at this dealership was absolutely the best. Pavel was very patient with us, very professional and gave us a price that we are happy with. We were in and out of the dealership in 60 minutes with our car. I will refer Pavel and this dealership to anyone who asks.

Super helpful they went out of their way to squeeze me in with an appointment they kept on following up Shannon the service lady was super helpful too she kept on texting me to make sure I am getting fully updated

From my first contact with our salesperson, Sylvia from Westmont Mercedes, we knew we were making the right decision. She hand picked the most amazing GLE450 for us. We saw it, drove it, bought it. Great service, great car and efficient experience. No high pressure. Just a salesperson and dealership ready to make doing business together a true pleasure.

Amazing service, superior quality and pricing. Earl truly went above and beyond to provide the highest level of care to our family. We drove home in the vehicle of our dream at a price we can be proud of. Will be recommending Earl and the Mercedes-Benz of Westmont Team to all of our realtor colleagues.

I was very dissappointed to pick up a dirty car after service. The excuse of we dont do car wash anymore is not acceptable. I expect so much more from MB.

Such a great and friendly place. Once your in the mercedes family, you are taken care of and followed up on consistently by the team. Highly recommend Dave Legner for any customer satisfaction needs. He wont disappoint.

Brian Reed, Service Advisor knows what he is doing. He is very knowledgeable about the Mercedes vehicles especially the engine. He will provide a loaner when other service advisor refused. Mr. Reed is the guy to go to at the Service Department.

Hi--I just purchased a car from Mercedes-Benz of Westmont and it was easily the best experience I have ever had with Sales/Dealership. Sylvia and Tom make a great team and they were attentive, knowledgeable, warm and welcoming. Throughout the process, every milestone and detail was handled professionally and with aplomb. I highly recommend Sylvia and Tom and the courteous staff at MB of Westmont.

Rob Razik is an outstanding service representative! I’ve been fortunate to work with him for many years and always received the best service in a polite, caring way!

Purchased a 2018 VW and the brake rotors were damaged and the car shook horribly when decelerating from highway speeds. Which I noticed on my way back on a 100 mile trip home. Durring the test drive I was not able to get the car on the highway as the sales rep had me drive up the street and turn around back to the dealership. Ive called the dealership and they are refunding my brake repair. Took a week for them to get back to me, but grateful they were courteous and took care of the problem. Would definitely buy from them again.

Good Job Kimberley Cager.Thank you for your help and making us feel more than just a customer. My wife is very happy with your service and her car. Hope to see you again when its my turn for a car.

Excellent buying experience! Our car was aggressively priced and we felt great about the deal. Our salesperson Earl was fantastic to work with -- patient, personable, knowledgable and honest. He even pointed out a small issue we didnt notice and offered to have it taken care of. Everyone we came in contact with was very friendly and helpful. I highly recommend this dealership.

Kemberely was phenomenal sales representative, super nice and knowledgable, we went there 30 minutes before closing, the car was blocked by another cars, in spite of that she let us take a look and get the deal done, with this dealership honesty, professionalism and same online prices, NO HIDDEN FEES, NO EXTRA EXPENCES. We went home happy that evening. Thank you Kimberly. 100% recommend to all family and friends.

I brought my car in for the A service. Brian Reed was absolutely fantastic as usual and took excellent care of all my needs.However, I was extremely dissatisfied with Mercedes. I had to wait two weeks to get an appointment and receive a loaner car. That was bad enough but upon arriving at Mercedes service center at 7:15am, it was so jammed I had to wait outsource garage for over 15 minutes in the way of everyone trying to get through with cars piling up behind me. I have never seen this dealership so disorganized and over booked. I won’t continue to service my car there if this is the future of this dealership.I want to stress again, though, how grateful I am for Brian and Rob who are always willing to do whatever they can to make my visit absolutely perfect!!!I give them both 5 stars!!!Christine Joern

As a first time car buyer, I was completely new to this process and the entire team at Mercedes-Benz of Westmont were extremely helpful and made my experience fantastic. Al DiGiannantonio was polite, helpful, informative, and was instrumental to my positive experience.If this is your 1st time buying or 10th time buying, I couldnt recommend this location enough. Truly a great team.

Glad we visited Mercedes-Benz of Westmont office to buy the SUV. It didnt take much time to select, bargain, and to drive out. I had to mention the names of the staff who really helped in this process are: Sylvia Dziuba, Thomas Flessor, Ardit and Mohamed. They were very polite, service with a smile, no pressure to sell which made us comfortable and to make the decision to buy. If I am buying another one, for sure I will visit them again.

It was the first time I had Mr. Brett Nordmeyer, Assistant Customer Care Manager, to serve me. I found him very professional, knowledgeable and provided me with all the services needed. He explains well and makes me feel he is the person I can trust and rely on for future services. He is an asset to the dealership! Many thanks to Brett!

Very prompt and friendly service. Brett made sure that our car was serviced and that our battery issue was fixed and the car ready for pick up that afternoon. Thank you !

I needed three tires replaced. I had prices from two other places. You had them in stock, and Shannon was able to work it out to match the price I had. Kudos to Shannon! She was fabulous.

ZERO or negative if i could, a friend if mine bought a used Mercedes, and they didnt even let him know about windshield glass which had a crack, and eventually was noticed only when it got worse . (could notice within the first 15 or 20 days ). well part mistake on buyers side for not noticing before buying, but this shouldnt be taken advantage of In my opinionAND the worst one, the car did not have the floor mats, and when asked for the same, the answer was (THE SELLER DID NOT PROVIDE IT TO US as well ) LOL, common guys you couldnt provide a 50-60 $ set of floor mats for the customer who is spending 20 k + ??????????????????????REALLY ???????????????????????????????and as always, just my experience and opinion, do your due diligence

I recently purchased a vehicle from Mercedes Benz of Westmont. Kim was my sales representative, she was professional and delivered the highest quality of service. I actually live in Florida and purchased the vehicle without ever stepping foot in the building. I couldnt have asked for an easier transaction considering it was thousands of miles away. The vehicle should arrive today. Thanks for everything

Service was great. Went in for scheduled service and it was completed as promised. Wish they would have washed it before returning the car to me.

Worked with Al DiGiannantonio and was very happy with the experience. No pressure, very easy to deal with, excellent customer service.

Recently purchased a vehicle from Mercedes Benz of Westmont. Both the salesman Mohammad Khalil and finance manager Mohammad Salah made it an amazing experience. They were very knowledgeable and also very efficient. They made this the best car dealership experience I have ever had. Very friendly staff and I felt very comfortable doing business here.

I have been researching 2021 GLCs and I saw one online here and chose the text with dealer option … the person responded right away and was nice but they arent at the dealership and basically funnel the leads from the website and give it to to the dealership …I was very specific in lettiing them know what I wanted. Was looking for a courtesy vehicle with low miles and I stated I was not looking to pay msrp on them and that if the dealer was not willing to offer less than msrp on those used vehicles to just let me know so we dont waste anyones time … I proceeded to let the rep know that that I had been offered discounts already with competitor dealerships because they like to say inventory is low and thats the reason they price gouge but thats not true there are deals out there it depends on the dealerships willingness to be fair, also keep in mind I didnt even say that I needed a significant discount … So after finishing with the text rep I get email from a M Moran sending me 5 vehicles all with msrp being the price, no personal text saying hey I understand your needs etc… I responded asking if the initial rep explained what I was looking to accomplish, I then got a condescending email from Ken Krzak used inventory mgr disguised as a nice reply saying oh your doing great with your other pending sales (summarized) no honesty or response saying I’m sorry unfortunately we just dont want to offer anything fair, I would have respected that more.. Do not go here if you are looking for honesty, a great experience knowing your time and needs are valued and being taken taken care of, something you would expect from a luxury dealership, In addition I had to speak to communicate with 3 people within 15 mins, not a personable experience at all and no attention to detail spend your good money elsewhere, I’m glad I only had to waste 15 mins or so

Best service in the industry. Be sure and ask for Brian Reed when going for service. .

I have nothing but great things to say about Mercedes-Benz of Westmont. They provide superior customer service and have honest sales associates working for them. Thank you Earl for an absolute great car buying experience, especially being 2,000 miles away. This was my first out-of-state purchase, and it was by far the smoothest transaction Ive had. Earls communication was top notch making me feel very taken care of throughout the entire process. He also took it a step further by personally following up with me after I had a chance to drive the vehicle to ensure I was content with my purchase. I am honored and happy to be part of the Mercedes-Benz of Westmont Family.

The service department here, particularly Shannon, was exceptional in providing clear communication and excellent service. I will be a repeat customer thanks to the high bar theyve set.

Great experience with the team at Westmont MB last week in purchasing our new car. Tom, Sylvia, Chris and team had us in and out in no time and made the entire process super easy. 100% attention to detail was paid and my wife and I left happy customers that will be back for our next car. Highly recommend!

Services was great. Husband James states they took great careof him. Provided loaner, very courteous.

I took my car here and spent $2500 to have my driver side seat motor fixed. When I got my car back, the rain sensing wind shield wipers stopped working. It would constantly wipe fast no matter what. They fixed one thing broke another. I let the service advisor know. I email/text/voicemail no response from Harry Arroyo. I am not a happy customer.

Service advisor was great. Was there for an A service. Arrived at my appointed time but waited for 2+ hours - seems like a long time to wait for very basic service.

Mohammed Khalil is the best Sales Rep, store was closing on Friday he stayed with me and gave all attention, very sympathetic and fast paced. During the closing everyone was amazing, finance, product manager to explain all features. Great shopper experience that made my day. Thank you all Westmont team and congrats

This serves as a complimentary shout out to Jim Fico at Mercedes Benz of Westmont, IL. Jim has sold us several Mercedes over the years, and is undoubtedly the most reliable salesperson we have ever encountered. Id also like to add that hes charming, helpful, sincere, resourceful, professional, and proactive. He also perseveres and is full of energy. If I could give him a grade it would be A+ / all 10s. (Actually, all 100s)!It is very evident that Jim is an asset to this dealership. Further, hes known by several of our friends and neighbors (who have purchased Mercedes from him) as a great guy.Accolades to Jim for his excellence!

We drove over three hours for a specific car we found online and did not know what to expect. We met with Earl who was exceptionally amazing! He took great care of us and did everything he could to get me that car. The entire staff was friendly and willing to go over the top for us. Earl was polite, friendly, easy to talk to, and had some cool stories and pictures/videos he shared with us. Even though this dealership is a long drive we will be back to talk to him again. I would be glad to repeatedly give him my business and send others his way. Thank you Earl for a great experience and I hope to work with you again in the very near future!

Earl was courteous and very helpful even on Saturday late walk in . So much selection to choose from. This dealership puts other ones to shame in comparison

My experience with Bob and Bret was really outstanding. They went above and beyond to help me in a less than desirable situation and I have nothing but appreciation. Thank you!

Second time here the staff there are wonderful feels warm an homey .SYLVIA .D and TOM, iGREAT TEAM !!!! It was great working with them both. thank you again..

Sylwia was the best!I went in yesterday to get my new car and she very helpful from beginning to end. I recommend her to everyone. We were in and out within 3 hours with a new car!

Salesperson Kimberely C, did an awesome job! She was so knowledgeable about the GLE350.We did not plan to buy a car that day, but after the experience with Kimberely and (of course the awesome SUV),We went ahead with the purchase!If you want to feel good about your purchase, ASK FOR KIMBERELY!!!

Loved getting my Benz from Sylvia. She’s very professional, detail oriented and most of all honest! She gives the best recommendations.

My Husband and I had such a wonderful experience purchasing our first Mercedes. Our Salesperson, Michael Moran was very knowledgeable on all aspects of our new Mercedes-Benz and gave us expert advice. We received a follow up phone call from Mr. Moran to ensure that we were enjoying and exploring our new Mercedes-Benz! We are full of joy!Best,Robert & LaTanya Topps

Upon arrival Sylvia first greeted me and my dad w/ literally a big smile. I needed new car super bad, they were watching us from inside while we walked around the lot unlocking the cars for us which I thought was nice. Thomas eventually took me to test drive my new baby. lol it was a hassle at first because I was going through a third party to get the car so Thomas hid the car for me, keep me up to date, and put a sold sign on it for me before I even got it which was above and beyond to me because I knew this car was going to be mine. They made me feel very welcomed and were super nice, my new baby name is Stormy lol and I love her!Thank you so much Sylvia and Thomas, I’m going to take good care of her ❤️

Mike Moran was very helpful. The entire purchase experience was very smooth. Hope to continue to work with Mike in the future!

I just purchased a Mercedes GLE450 from Earl Sklar and it was one of the best car buying experiences that Ive ever had. Earl really took the time to understand my needs and concerns and help me find the right vehicle. He also went above and beyond and took the time to show me how everything worked. It was overall a great experience and I will buy my next car from him.

Shannon in the service department was the best yesterday! In and out with a loaner, texted me when my car was ready and everything was done efficiently! The cashier and everyone I can across through my visit was friendly and professional. Great job! Thank you

Kelli always does an excellent job taking care of our cars.

Great service. Very satisfied and highly recommend!

Mo Khalil did a fantastic job selling me my SUV. He was very friendly, nice, and provided a lot of good information about the vehicle. He is very knowledgeable about the cars he sells!!

I have an 09 G-wagon that I bought from here and I will NOT take my Tank anywhere but Mercedes Benz of Westmont for ANY, EVERY, and ALL services needed to keep it up and running perfectly! I trust these guys implicitly and have been extremely happy with everyone I have dealt with so far. I miss my Kate, as she is no longer working there (service department) but have recently had the fabulous Kelly and am looking forward to building a great relationship with her as well. Love you guys!

I have been here too many times and each time they do a great job thank you all

I went to MB of Westmont with an emergency situation as I had a flat tire. Shannon, the service representative immediately got my car checked and gave me a loaner until the car was ready in a couple of days. I was really happy with the friendly and able service provided to me. Thanks MB of Westmont!

Mercedes-Benz of Westmont service which they provided it was terrible!DO NOT DO ANY BUSINESS with KELLI !!!!!! Westmont location diagnose few things which I knew the problem of my car . Kelli told us Airmatic compressor exhaust jhose needs replacement, we replace. After I pickup my car on the dashboard shows malfunction before I came with the car I didn’t have this on my dashboard and Kelli ask me right away do you have on dashboard any message about( Malfunction) before she took my car for diagnosing. I told her my car just making noise when you come by it, I do not have any messages on dashboard. Kelli doesn’t have any customer service experience. When I try to explain her something she tried to shut me down was her voice and told me to go look on the contract couldn’t deal with this person. It was really nice of the lady Shannon who works there as well she come out from her office and help us out. This my second time had bad experience in Westmont location. Will never want to go there.This dealership has luxury car really surprise they hire people with out any knowledge of customer service.

I recently visited Mercedes-Benz of Westmont for a safety recall and USB outlet issue. They were great from the moment I scheduled my appointment up until the moment I got my car back after service. Upon arrival, Harry helped with my intake and got me into a loaner. He kept me informed while my car was in their care and I was able to pick up my car sooner than expected. In the past I have taken my car to Mercedes-Benz of Chicago (which is my least favorite place, but is close to my house). This time I decided I need a change and I am glad I did! Mercedes-Benz of Westmont was well worth the added travel and I will be taking my car there for service from now on!

I was very satisfied with the service I received from Mercedes of Westmont. Shannon was my service rep and she was extremely cooperative and assisted me with what was needed on my car as well as my situation at the time.

Its baffling this is a Mercedes-Benz dealer. The volume of un-returned voice mails and emails ... is just stunning. For a luxury car dealer, they offer very budget service - especially the finance department. The only time I get service is from the General Manager.1) To reach the dealership, I had to fly. To hold the car for me, the salesrep Kim Avino asked me to sign a purchase agreement and send a scan of it back. After flying and taking an Uber to the dealer, I was presented with a new purchase agreement with another $149 charge. (This violates consumer law.) I protested but eventually paid. Only after complaining to the General Manager was I refunded.2) My paperwork didnt reach the title processing company until just prior to my 30-day temporary tag expiration. So I spent a couple of weeks driving on expired tags. I left multiple voice mails and sent multiple emails requesting status and information. The only time anyone returned my calls is if I left a voice mail for the general manager.3) The dealer overcharged me ~$400 for my Missouri sales taxes. Its been over 2 months since the purchase and over 2 weeks since I got my license plates. But I have no idea when they will refund me the overcharge. Ive emailed and called about this - again, no responses.4) The dealership did me the courtesy of retrieving the cargo cover from the prior owner. Thats the only thing keeping this from a one-star review.Perhaps they are kinder and more responsive to local buyers. But if youre an out-of-state buyer, I would avoid the hassle here. The lack of customer service is not worth the travel.

As always, my service experience at Mercedes of Westmont was excellent, in large part due to my wonderful service advisor, Brian.

Buyers be aware this dealership does shady practices and charges imaginary fees. Management tried to take advantage multiple times, they couldn’t give me a straight forward answer for all the ‘fees and over charges’ above my lease buyout quote (which they didn’t think I knew my buyout #) (they later said it was a mistake). I should look into having the attorney general visit them. Highly unprofessional personal. Was a customer for years, I wont ever be going back. I am highly disappointed. Please be careful when doing business with this dealership! Asked to speak to management multiple times and the general manager and I got the run around EVERY time.They were dishonest and rude when I found their hidden fees, they didn’t care one single bit to make it right either !

Mercedes of Westmont performed some recall warranty work on my GLC300. They contacted me to schedule the service which was nice. They were very courteous, arranged for a loaner car and completed the work in less time than they originally estimated. Very happy.

I had great experience and got all the help I needed. Great sales team, provided good and constructive guidance. This led me to an eventual happy purchase. Overall, great team at MB of Westmont!!! Happy Purchase!

Great customer service and staff. Definitely recommend this place for you next purchase. I went to many Mercedes showrooms before coming here and by far these people had the most amazing staff who genuinely like listening to what you want and working with you. I got my car custom made and it came out even better than what I expected!

My husband and I went to Mercedes to purchase a car. We had an appointment sent with Raffi. After test driving a few cars, we went inside to start the process. Raffi printed out the MSRP for my husband and went to get numbers. He came back a few minutes later with a total price that was $10k more than the price on the MSRP. When we asked him about the price, he pulled out a few additional signed contracts from other buyers where he shows a listing price and the overall total being outrageously higher than the listed price. One example was a selling price of $117k and charging the buyer $125k and said they can just because. We walked out and ask we were leaving Raffi said to us “I guess Mercedes isn’t for you.”—what absolutely terrible customer service and what a degrading comment to make to any potential client. We left and went to BMW and just next door to them and looked at cars that were listed at a higher price than the Mercedes and the payment was less than what Mercedes gave us. Buyers- be aware of going into this dealership and them overcharging you for a car simply because they can! Go right next door to BMW of Westmont and see Paul for a much better client experience!

Mike Moran IS the guy to buy your next Mercedes from. A true gentleman and scholar. Part of owning your very own Mercedes is having Mike Moran to facilitate and be part of the process. This is how you get the full Mercedes experience.

Brett Nordmeyer provided excellent customer care. Highly recommend MB of Westmont for service.

Great experience/ timely manner. Cesar was helpful in explaining everything wrong with my brakes. But scheduled a follow-up service when I picked up the vehicle and still haven’t gotten an email/ confirmation regarding. Hoping they didn’t lose the appointment

Thanks to a great Management Team at This facility I will definitely refer others to patronize this facility. Thank you’ll for assisting me throughout my visit!

Wants to charge you 5K + TAX over MSRP. Reason given Other people are buying from us and selling for profit this was for a minivan for our family. I would understand this if I wanted buy a car directly from the lot but this was an order for 6-12 months into the future.Expect price gouging to make a quick buck.

Service representative was prompt, knowledgeable and courteous. Service of my automobile was exemplary.

My husband and I had an excellent experience at Mercedes-Benz of Westmont. Our Certified Sales Person, Rafi Hamid, was knowledgeable, attentive and all with a great sense of humor! Thank you Rafi, we love our vehicle!!

My experience purchasing a car GLE 350 from Mercedes-Benz of Westmont was excellent. I worked with Albert DiGiannantonio through the entire purchase. He was fast to answer all my questions and helped me as much as he could.Dear Al, just wanted to say thank you for your honesty, dedication and for going above and beyond while selling (trade-in) me my car two days ago. Couldnt wish for a better service. It was a pleasure.I would highly recommend working with Al to purchase your next vehicle.

Harry is an excellent customer service agent. I was extremely pleased how nice and fast my service was. I was planning on waiting a couple hours and only took one hour. My car was so sparkly I thought it was one of the new ones parked out front. Thank you!Marianne Yassine

We recently took of Winnebago Sprinter in for recall. Great appt - got vehicle back earlier than originally told. Bretti Nordmeyer was our service advisor - great guy!

Loaner car was horrible tire needed air in two front tire a lot must had slow leaks. Ask for a courtesy wash upon pickup car was not wash. Just a bad experience.

Had a great experience with my scheduled service at M-B of Westmont. Shannon Pratt was my service advisor and made my visit quick and easy.

Great timely service. I’ve been getting my service there since 2003 and it’s always been excellent! This time service was not as expected. My car was in service for 2 days and the problem still exist. This is the second time within a month that the car was taken in for the same problem.

BEST DEALERSHIP IN ILLINOIS! Walked in there with the exact car in mind, Mo & Mo helped me through the easiest car transaction over ever done, this is my 4th car from the both of them and it couldn’t have went any smoother!! If I could give 10 stars I would!!!

Got vehicle serviced. That part was fine but the end result. My vehicle was not washed nor cleaned on the inside, as before. The service before did a “special “ inside cleaning d/t covid. That didn’t happen. I felt with the name I expected the whole package, wash and all. Can’t blame the cold, I have a garage. I didn’t feel special at the end :(