The young man at the Boardman store off of Tiffany boulevard was very informative, and helped me set up exactly what I was looking for at a reasonable price! He was very informative and helped me quite a bit. Im loving my AT&t and well go back there if I need any help.

First & Foremost, I must say Rose is AWESOME!!I visited the store because I could not print my bill & I wanted to know what I was paying for on my bill. I thought the cost was high, but she assured me that it wasn’t. She also cleaned up my issues & was very helpful in giving me the information. I am not tech savvy, so she had a job to do. I wrote stuff down, but if I am lost again, I would not hesitate to call the store and make sure she is a available to help me! THANKS Rose!! U made my day!!

What a wonderful, and I mean wonderful experience I had with this group! I worked with a gentleman named Jorey, and it was probably my best experience buying a phone. The new manager Laura was fantastic made me feel comfortable and never felt rushed to buy a phone.. I highly recommend this store.

Jorey was very insightful and helpful when I purchased my electronic devices today ! An overall good experience 😊

Great store thanks to the new management. Definitely going to be going here from now on. The great staff are so much help for any needs and it’s always a pleasant experience

I have never reviewed any business online no matter how bad or good the experience was but my experience at this location, and the 3 hours of my day wasted made me. My fiancé simply wanted to buy a new phone no negotiation just wanted a new phone. After the salesperson said she could not trade in her phone or go on her own plan with the same number (which we later found out was not true) we should have known how the experience would have went next. Next the salesperson gave her the wrong phone she wanted and we spent 3 hours of our Sunday trying to return the phone but literally not one employee knew how to do it. I work in customer service and completely understand that mistakes happen and there are things out of your control. But the fact not one person apologized to us or gave an explanation of why the phone could not be returned was ridiculous. The salesperson and manager directed us to take the phone we just bought to another store that was “corporate”” 10 mins away and once we walked in the extremely helpful employee said they do not take other phones from different locations and that the AT&T store we originally were at was not actually a store under the AT&T umbrella and more of a franchise. We went back to the original store and told the manager what the other store said and she just talked saying ohhh they’re lying to you and they could have taken the return but it seemed like she was just pawning the harder work of her job on another location. Spent another hour and finally were able to return the phone we never even wanted in the first place. What a terrible experience don’t go there

Caleb John was amazing!!! So knowledgeable and kind!! He needs to be promoted ASAP and a good raise

Just got two new phones at the Poland AT&T and Julian was the best! Fantastic customer service! Thank you Julian!

I was in your Apple store today very impressed by one of your employees his name is Caleb John was helpful and knowledgeable I’ve been in management for years and recommend this employee for management

Caleb John was very kind and respectful to me and handled my visit while I was a customer with wisdom and kindness, he is a asset to At&t.

Be prepared to wait in line all day here. Also make sure to check your bills. The girl working there added insurance and ATT Next that I never asked for nor was I informed of onto my plan. I was quite shocked when I got a bill for $182 after being quoted $105. Thankfully customer service was able to clear this up.

Came to ATT and was met with Caleb John who was so helpful and polite it made my time here worth while I am very pleased with his help

Caleb John was an very knowledgable individual never tried to sell me anything that I did not need or want.

Caleb John provided excellent service today. He’s very thorough and knowledgeable

Caleb was awesome. Very helpful and provided a great experience

Overall great experience ! Came in worked with a few different people on different occasions. and everyone was amazing ! Saved me money, and made what is normally a terrible experience... a great one . 👍🏾

Great experience. Caleb was quite helpful

I have been an ATT customer since I joined my husband’s account in 2017, and he has been a customer much longer. By the time we left this store, we were ready to leave ATT for anyone else.We wanted to change our phone plans. The lady, we’ll call her L, said she was having problems with the system, which wouldn’t let her make the changes, so we should call ATT to have them fix it. We called ATT from the parking lot before we left, and the lady on the phone, we’ll call her M, asked to speak to L. We went back to the store and put the phone on speakerphone so L and M could talk to each other to figure out how to help us. M on the phone asked to speak to the manager, and L in the store said she was the manager. L started to argue and hung up on M, who she told us to call in the first place! She started to get rude and argue with us after we asked her what we were supposed to do since she couldn’t help us and since she hung up on M, we couldn’t get help from her either (unless we called back and waited on hold again for who knows how long to start from the beginning with a new representative). She finally told us to go to the other ATT down the road. Thankfully, they were willing to try to help us.

FRAUD - The salesperson told us they could save us money if we switched from Verizon. Our first bill was more than twice what they told us it would be. When we asked about it they promised it was a mistake and they would correct it. After months of being overcharge and constantly having to go wait in line to speak to them, they finally said they misquoted the cost on our initial visit and would not be changing the amount. I feel like I have been scammed. So completely frustrated. Terrible customer service, terrible experience - look elsewhere

Jory was very helpful and informative.

Caleb John was super! Quick, efficient and knowledgeable!

We visited this store today after having an absolute horrible experience in niles a few day ago where the manager was a complete condescending nightmare! We got right in. The rep, Jessica, was awesome! She knew what she was doing. Got us in and out in about an hour and swapped out my husbands phone for an upgrade! She was so helpful and very sweet with my 3 year old which is always bonus points in my book!

I went in to transfer to AT&T from Verizon. The guy said “no problem”. But instead of assisting me through this awful experience he’s trying to sell my fiancé a phone and update her plan. I’m trying to ask questions about where to find information that’s needed to transfer and getting ignored. He has me on the phone trying to navigate through AT&T customer service and then Verizon, then AT&T. They sent me packing with a half working phone and said “sorry, call Verizon”They made it even harder on me because I no longer had a Verizon SIM card and had to keep bothering my dad to get account information.I just really hope that AT&Ts phone service doesn’t suck as much as the customer service I received.

Jorey and Caleb John were so helpful and very patient !!!!

Very nice. Well trained workers . very knowledgeable ....answered all questions... I hope they are appreciated.

This morning I was pressed for time and needed a third line for our business. I contacted the store and was told they would be waiting for me as soon as the doors opened. As a fairy tale would go, it was amazing. The specialist Laura was there to great me and like clockwork my needs were met. No hassle or long waiting time. To make it a more pleasing experience, I was back at the office in record time. Thanks for a wonderful experience.

Such a great store. Amanda and Adam were excellent and such a great help. I would recommend this store to anyone

Extremely helpful staff, saved me money and listened to my needs to make sure I got the phone that benefitted me the best.

Great people! They were super busy but somehow found a way to multitask to get to us faster, unbelievable experience!

Caleb was super helpful and friendly!

Caleb was great walked me though everything perfectly!!!! 5 stars!!!

I absolutely love this store. Great staff. Friendly people. They always seem willing to help.

Great new management and very helpful staff

Jessica was awesome!! Upgrading is usually a long scary process and she made it quick and simple.

We went in to upgrade my wifes phone and was told we could save money if we updated our plan. So obviously we trusted them and went ahead with it. 3 months later our bill is still $60 higher then it ever was. Thanks! 👍

Excellent customer service!

Great customer service! It was clean and they followed Covid-19 procedures

After several cancelled orders online, I went to the store. I was greeted as soon as I walked in with a smile. The associate was fantastic. He was able to gather my information, call to review my account, obtain approval, process my order, and put the phone in my hand all in under 10 minutes. I was also walked to the door when I left. Great experience and customer service! Thank you!

Great staff and service, I was in and out quickly and they made the whole new phone hassle a piece of cake. Will definitely be recommending them to others!

Went there looking to switch Amanda and Jonathan were great We got new phones a great deal and they were great to work with they really made our experience nice thx

Very poor customer service. I was told I would have to wait outside and they would call when they are ready. Ok, thats fine. But too bad they never called. I waited over a hour outside in hopes to buy a new phone today.

One of the worst experience I ever have, maybe a the main reason why I switch to Verizon!!

Amanda is great, ask for her she did great multitasking and helping everyone

Upgraded my phone on the FirstNet, Ryan was great. Truly appreciate the great service.

Love this store!! If you go here ask for Adam he’s awesome!!!

Brad was very helpful in finding us a plan to fit our needs as well as our budget. I also appreciated the social distancing that was in place as well as the employees wearing masks.

Great store great people

This is a great store and the staff is so helpful and amazing

Very happy with my purchase my salesperson was Laura very pleasant and very knowledgeable. So Happy with my iPhone 11. Thanks for a great experience.

A little slow but I understand there are only so many staff members. Service was perfect, polite, and honest.Update 2021: Every single time I go into the store I am told one thing and the opposite happens. Tired of being lied to, I switch to T-mobile. Much better service.

Great people to work with!

Bought 3 phones in AugustAlso purchased insurance.But there is no insurance

Great store! Adam really helped us he is fantastic!

This place is fraud. And if you really want your bill messed up, then this is the place to go!

Just terrible was skipped over and then told to go to another store.

Very friendly and courteous

Amanda the manager waited on me, I had an issue, she did everything but address my issue, 5 times whispered to a sales associate next to her and laughed, after the fifth time I walked out, very unprofessional! I have been a AT&T customer 30 plus years

I was helped by a very well informed young man . Took his time was patient and helpful with explaining things to me. I give him 5 stars! I did not read the survey throughly and accidentally texted the wrong answer . I was very pleased!

The service was great! The associates were very helpful with my cellphone data transfer as well as timelines and friendliness. I came in at the end of the day, and the energy from the associates was still lively and fun.

I love this store. You hear so many horror stories of going into cell stores but this one is the best in the area.

Always trying to save others money

Very helpful staff! I wanted an iPhone and there was a guy there that was all into selling the iPhone. Some places you go they try to push their customers towards android. Ive had enough experiences with both Apple and Android to know which one is the best!

I switched from Verizon to AT&T and it was great! The employees were very helpful and listened to what I was looking for. I was able to stay in my price range and didnt go over which was perfect! Sadly I had to leave the company due to living abroad but when I return I am definitely going to go back to AT&T.

Love the customer service I receive at this store! They took the time to listen to help me with exactly what I needed. Will not shop anywhere else for cell service.

Staff has always been nice and they have always taken the time to help with anything we have needed.

This place is the place to go for phones

I had Brad service me and he was very informative and a pleasure to talk to, Look forward to dealing with him again

Great customer support and tech support. Whenever I have an issue with my phone or service, they are always quick and there to help resolve the issue. Very professional and knowledgeable.

Rep in the store wasnt wearing a mask over her mouth and nose. Repeatedly gave bad info to a customer as well

Cell phone stores are not much to brag about. This one is typical slow service, too busy, wait for way too long. Staff is nice and friendly once you get to talk to them, but its just way too busy of a store.

Great staff and store

Chris was really helpful when setting me up with a new plan.

Very helpful sales staff and great service.

Dont trust them to put on a screen protector. If they screw it up they tell you to go through the manufacturer to replace it. Which costs money.I wasnt that upset about it until I mentioned that Best Buy mobile replaces their mistakes for free, and an employee that I wasnt even talking to said, no they dont, they never have!..Well.. I used to work for Best Buy Mobile and we most certainly did. And would own up to our mistakes. I will never step foot in this location again. The only reason I still use AT&T for that matter is that I get a 50% discount through my company. Bunch of crooks on commission.

All the staff here were friendly and had me in and out in no time.

Chris and Tim were amazing! They were very kind and helped fix my issue within minutes.

Store is good, the downside of Direct TV is there billing department- for six cosecutive months I have been over charged & thats with me and my wife mostly me spending hours on the phone in a effort to get it right!!!! Im hoping they finally get it right this time!!!!

Reasonably priced great customer service

Great service and knowledgeable staff

Overall service is nice, but I had to wait a while before someone noticed me.

I went in today to upgrade our iPhones and Laura waited on us. She wasn’t knowledgeable about the phones and it clearly showed she didn’t want to be at work as she sat at a table while we looked around and she yelled her few answers she had across the room while she watched tv. I decided I wasn’t going to upgrade 2 phones today like planned bc the customer service we received was horrible. She goes to transfer his iCloud over to his new phone and she told me to watch her so when I decide to upgrade I can do it myself. I didn’t realize her doing her job was such a inconvenience of her day. That tv show she seemed to love though so hopefully she finished her episode!!

Waited around for 10 minutes waiting for a customer service rep to help me. After no one even said Hello or told me how long Id possibly be waiting I decided they didnt want my business anyway. Theres no 0 star option so 1 it is.

Good customer service, knowledgeable staff. Timely service

Worked with Craig. AMAZING. So glad we switched from Verizon. Thank you Craig. Great customer service and support.

Have done good with att&t.

Typical ATT store. Associates were nice and professional.

Poor couture service take other people that came after you did

I’ve been battling with AT&T for months because of this store. I’m being billed for items I do not owe. VERY bad experience!

Giving the store 4star why waiting to long for services, you have two people just walk around doing???

Ask for Robert Mumford, he will keep you supplied

I had a real bad experience here. I will NEVER GO TO AT&T EVERY AGAIN!!

They gave us a great experience

Very helpful kinda slow tho

Very helpful staff.

Every time I go here I miss Cellular One

Waited for an hour...not enuf store personnel on hand to take care of patrons!

Everytime they sell me on upgrading my services I then learn that they were not truthfull with how things will work

Beware of the very short 14-day return policy on everything in the store. I was burned by it. I bought a screen saver that went bad right at the deadline.

Make sure you schedule before you go in. A 10/15 minute trip turns into an hour plus. I dread going into any att store since theyve made changes as to how they handle how you come in.

Always great service.