Ed was super polite, very personable and picked out for me what was needed. So glad to get him when traffic was slower. Will deliver and remove old mattress on Fri- due to conflict tomorrow. Reassured me of removal and new bed being all set up. Very positive experience.

We dealt with Ken(like the barbie, as he calls himself). He was great! He was friendly, funny, And knowledgeable! We found our mattress within 10 minutes and he worked hard to get us out of there as quickly as possible even though the bank networks were down. He got us a great deal and was a pleasure to deal with!

Walked in there guy came out of the office into the bathroom and looked put the door never cared I was standing there so I walked out.

Costumer support was great and a nice salesman that was very helpful

Kasaan was very helpful and attentive. Top notch products and service. I would go here again.

Hassan was extremely knowledgeable. He showed us a wide range of mattresses and did not try and push us towards the most expensive. This is the second time we have bought a mattress from this store in Auburn and are confident we will not be disappointed with this one either.

Well Kevin Goessl that works there is amazing! He’s in the auburn store and treated my elderly parents with the up most respect. Metro mattress should feel grateful as company to have such a kind and respectful person working for them.

Ken was very helpful in finding the right mattress!

Lisa at Auburn Metro Mattress was just awesome, and she’s a fun person to talk to! I felt right at home!

Fast, efficient, 5 yr warranty,and free delivery!What more can you want! Thanks

The seller inside was nice and, even though I didnt buy anything, he was still very kind and still suggested mattresses to me

Great experience! Kesaan was extremely helpful and knowledgeable! Pressure free environment!I would definitely recommend! This is our 2nd time buying a mattress from here and I will continue to be a loyal customer!

Kesaan was very thorough with answering questions about our needs. A small glitch with the bill, one phone call, and Ken G will have it taken care of. Thank you,

Our salesman, Andy, was excellent. Very knowledgeable and helpful in assisting us with choosing the best mattress.

Buying a mattress at Metro Mattress was easy and convenient. There are plenty of styles and firmness levels to choose from. I have an antique iron bedframe that is several inches high, so I wanted to keep the mattress and box spring within a certain height to be able to get in and out safely. Steve was great at helping me sort out my comfort choice. Then he had ideas to to the size down for me. My purchases came the next day, and it all fit perfectly. The delivery men were mannerly and efficient. It was all so easy! I slept well on my new mattress last night. Thanks to all the staff st Metro Mattress!

Very friendly and helpful.

The mattress team at the Auburn Metro Mattress couldn’t have been more helpful with my purchase today. No pressure and no sales talk, they just provided me with an opportunity to compare different types of mattresses to see what felt best for me. From there it was a quick voyage through the financial details and I was out the door. My new Tempur-Pedic arrives tomorrow and they are taking the old stuff away when they leave so what’s not to like?

We bought a $1700 mattress here that felt good in the store. We were told if we bought the $100 mattress protector we would have 60 days to exchange if we didnt like it. The guy stated he was a new employee and had to call a manager on the phone three times to ask questions while we were there. We hated the mattress and went back on day 30 to exchange for the top of the line $3800 mattress and were told it was only a 30 day exchange, not 60. And delivery of exchanged mattress had to take place before the 30th day. We are devastated beyond belief. We feel that the guy we bought from being a new salesman was at fault for the misunderstanding.

Cashin was very well informed, professional, friendly, not aggressive which I love when buying a big ticket item

Really great salesman definitely got me hooked on the mattress

We visited and met with the store manager who was very knowledgeable about the beds and making sure that we got the bed and adjustable frame that would meet our needs and stay within our budget.

Steve at the auburn metro mattress made everything to buy very simple and fun. Had no clue what we were really looking for. Told him a few things that were what we wanted and he was able to put us right where we wanted to be. He didn’t try to up sell anything to us or make us feel pressured. Helped us narrow down the one we wanted and “put it to bed”. Great experience, would recommend that establishment and him (Steve) to anyone.

I always get nervous but these salesmen made my husband and I both feel very comfortable and it was a nice experience! 😊 I was there 13 years ago and had a wonderful Experience I am more impressed with this company every visit !!

Extremely polite,knowledgeable and friendly.

I was very happy with my experience today. Steve was very helpful. I needed pillows and sheets. I was nervous going in with whats going on with the pandemic and Steve just put my anxiety at ease. He helped me find exactly what I needed. He had to order everything for me and I will pick it all up next week. This is the second time Ive dealt with Metro Mattress and will return when I need something again. This is definitely a company I would recommend to others.

Great salesperson. Steve M. Really knew his product line.

I really liked working with Mick to find what I needed

Steve was great and helped us find a great mattress at a reasonable price. The delivery went awesome and was super quick.

We had a great experience. Have never bought mattress from anywhere else...and if service continues to be this good we never will. They were informative, personalized to us not just another person in door...as with other experiences we have had they went above and beyond....THAT makes a happy, satisfied and returning customer .

Never really shopped for a good mattress before. Great friendly service. Very helpful and knowledgeable in the different things that go into a good nights rest. Kid friendly. Cant wait to sleeping it tonight!! Thanks Charlie

Very pleasant experience buying a mattress today. Steve was very knowledgeable about all the different makes and models, and helped pick out what best suited my needs.

Exceptional customer service. Highly recommend.

We went to Metro Mattress in Ithaca this morning. We seen Emma, she was absolutely wonderful. She kept it real with us and was very professional. She made it known that we needed a good bed and showed us many. She did a complete comfort test on me. She helped a lot! Appreciate it very much Emma! I highly recommend anyone looking for a bed to go see Emma in Ithaca! She knows the information very well and is extremely upfront and honest. Thank you so much!

Steven was pleasure to deal with. Very knowledgeable. Very clean store.

Helped us make the right choice, very knowledgeable.

To put it simply, Kyle, A representative for the Auburn,Ny location made purchasing a new bed a very fun experience! He was very approachable! He displayed excellent patience in helping me choose the right mattress and frame And was very fun and humorous every step of the way. I will be purchasing my next bed here and highly recommend you do the same!

A huge thank you to Ken for helping my sister and I pick out a bed for our mother!

Recently upgraded to a new bed for my wife and myself. So happy with my experience at Metro Mattress! Exceptional service with professional sleep and comfort specialists. This was an important investment and we are very satisfied with our new sleep system. These are quality products that will definitely improve your sleep and will last for years.

Steve was great. Good customer service and remembered me from when I came in with the kids.

Both Charlie and Kyle were very helpful in working with us to buy the right mattress. We’re both handicapped and have special needs and they were very patient and kind helping us through the many options till we found a winner. Great job !!!!

Kyle was great. We figured out a budget and what we where looking and he truly went above and beyond to find us the best option. Very satisfied

Very friendly and personable. Didn’t just try to sell a mattress by actually helped find one that was what we needed and could afford. Great service!

We walked in not having any idea how to go about buying a bed. Chris explained everything we needed to know about the basics of looking for a bed. Incredibly fast delivery. Overall a great experience! Thank you Chris and Eion!

The associate was very helpful and kind. He was very nice to our family and enjoyed it. We really enjoyed our time there! Were so excited for our new mattress!!

Kyle and Charlie gave my wife a really good experience and deal on her favorite mattress. It was actually fun to shop with the two of them! I would recommend anyone to deal with these two knowledgeable salesmen!

Kyle has helped me out with several purchases. Hes always been great. Answers my questions directly and with no high pressure sales pitch. Makes it easy to make quick work of an often tedious shopping excursion.

Kyle was very helpful and really listened to what I was looking for. He explained everything in detail. Very knowledgeable salesman. I was very pleased with the service in which I received.

Kyle was awesome! Never once did we feel like we were dealing with a used car salesman. Laughing, joking and educating! Didnt feel like he was inconvenienced either! He genuinely likes his jobs and believes in what hes doing which makes selling easy! Only place to buy a bed!

Chris from the Auburn branch was awesome! Even though I was just getting an idea for the type of mattress I wanted, he was very helpful. He gave me all the facts and truth about buying the perfect mattress. I highly recommend seeing Chris for your next mattress purchase!

We walked in the local store today not having the intention to purchase but it didn’t take long to change our mind. The stuff and Kyle in particular were very patient and helpful. We tryed many mattresses while he was guiding us through the process, he answered all of our questions and made us feel confident about our choice.

I came in to the store to look at pillows for my new tempurpedic mattress. Kyle was extremely professional and informative. I tried several, and was very satisfied. I bought my mattress at the NY State Fair, but he gave me additional information about mattress features that I may have missed.I would absolutely send my friends to him.

We came in looking to replace our 25 yr mattress. Charlie helped us and demonstrated all the models. He worked with us and ultimately found a model that worked within our planned expenses. He is personable, knowledgeable and the experience exceeded our expectations. Then Kyle came in and helped to seal the deal. My wife and I had not expected to buy today and we did but these two worked hard and were extremely honest as well

Great customer service! helped me every way they could to get me a great bed for a great price! Why not go to the people that know about beds? Well worth the extra money I spent.

Charlie gave my husband and I the ultimate experience in buying a new mattress. He has so much knowledge about all the mattress that you have in store. He was curtis and went above and beyond to make our shopping experience the best it could be. Thank you Charlie

My boyfriend and I had a great experience buying our new bed here! Chris was so knowledgeable and helpful! He heard what we needed and recommended what would be perfect for us. Delivery was on time and quick and we couldnt be happier with our new bed!

More often then not people only write reviews when they are unhappy with something. I however, feel the need to express my positive experience.After reading these reviews I was hesitant to go to metro mattress when I needed my new bed. I went to lynches in auburn and from the moment I walked in I felt really uncomfortable, I felt as if the sales ladies there were looking down on me. Since I wasnt comfortable buying from there I left and a few days later went to metro mattress. I am glad that I did because they made me feel right at home. Steve was my sales person and he was very helpful in finding me the right bed and pillow for my sleep patterns. I ended up getting a Stearns and foster mattress and a side sleeper pillow. I am very happy with my purchase and I know I will be headed back to metro when it comes time to buy my guest bed.I also want to say, no matter how angry you get about a situation, its not always the sales associates fault. Sometimes they really cant do anything to help certain situations. In regards to the comment above about bashing Steve from metro mattress, it sounds like you should have taken your anger out on the driver, he was the one who decided he didnt want to drive up your driveway.I would definitely recommend visiting Metro Mattress in Auburn NY.

Charlie was very knowledgeable and nice the entire time. He did everything he could to help me find the mattress that I wanted!

Nice shopping experience today at Metro Mattress in Auburn, NY. Two great Sales Reps that were very willing to help me find the item I was looking for. I placed an order and looking forward to picking up my purchase next week. They do offer a delivery service, as well.

I love the bed I purchased 3 months ago in Lansing. John was a super representative for your company, he graciously, delivered my bed and set it up for me.Thanks,Donna Worthy

There were two friendly men that came to deliver. Carlos and El, even though there was things in the way, they simply brought in the bed frame set it up and with a smile at that. They showed me how to work the bed and all of it functions. The bed frame is great I couldn’t have asked for a better experience.

Kyle Hawk is a great salesman. Spent a lot of time helping us find the right mattress, frame, pillows. I’m anxiously awaiting my delivery.

I really enjoyed working with Chris G. until I wanted to return the adjustable frame. Chris originally told me that everything could be returned. When I called about the frame he said it wasnt returnable. I wont list the song and dance that weve been going through for the past week but he flat out lied to me about the policy. He also didnt explain the two different ways to get a return. His claim about returning the adjustable frame is that he didnt know this was their policy. I cant believe that someone whos been working there for 9 years would not know this fact. I explained to Chris my need for a new bed to help me with my disability. I told him I didnt know if the adjustable bed would make a difference. He once again assured me that I could return it if I didnt like it. Not the case! Finally, I asked Chris 3 times to have his manager call me and each time Chris said he would have him do that. 7 days later and still no call from the district manager, Keith. Completely unacceptable. I cant believe that the corporate office would be happy with this service.

Kyle and Charlie were great! Told them what we were looking for and they found me the perfect mattress. These guys are top notch, I highly recommend.

Beds are fantastic. The kids LOVE them. Chris was so helpful in helping me get the best deal possible. Delivery was quick and on time. Even though we had a problem getting the box springs upstairs, they fixed the problem and brought us new box springs the next day. Couldn’t have asked for a better experience and we will definitely be returning when we need our next bed.

Thank You Kyle Hawk......you were the best. Not a pushy salesman and very helpful. You explained everything well, gave us lots of options, and very patient.Ranndy & Mary Farr

Both Terry and Andrew were amazing to work with! Very thorough and informative and did a great job helping us with the financing and getting us the perfect bed!!! Highly recommend!!

We had a great experience in the Auburn store.Emma took the time to show us the various quality bed sets, explaining their various attributes, pricing, levels of quality.After purchasing, the delivery was scheduled, arrived on time and set up in a very professional manner.Great job by all involved.

Awesome experience with a wonderful salesman Ryan. He was knowledgeable and very nice and personable. Great salesman

Chris and Janielle were extremely helpful and knowledgeable of the products. They were very laid back and made the whole process very stress free and relaxed. We felt that they really cared about getting us what we would best need, just not what cost the most money. The delivery team was also great. Very polite and friendly, and got everything installed quickly and without issue.

Kyle was very informative and eager to help me select a mattress and box springs for a guest room. I believe I found a good mattress at a great price with quick delivery time.

In and out with our daughter’s first twin bed. Great service. 😎👍🏻

Awesome mattress shopping experience. Thank you Ryan!

A great shopping experience! Charlie, the sales representative, was very helpful and informative. Im very satisfied with my purchase

Charlie made our mattress buying experience stress free and enjoyable. He was very knowledgeable and thorough and helped us find our perfect mattress!

Fast, knowledgeable, courteous service from Kyle and Charlie. They immediately knew just what we wanted. Five stars!

Delivery was on-time very courteous delivery people removed old mattress and box springs took all packing materials with them the best part was when they discovered my wifes birthstone ring which had been lost for a year under bed extremely grateful it meant so much to her too early to critique bed but wanted to thank delivery crew

I had a great buying experience at Metro Mattress in Auburn. The salesman was very knowledgeable and friendly. Delivery was on time and we are thrilled with the mattress.

Great experience in buying a bed. Kyle Hawk was terrific.

A easy no pressure sales person. He spent 3 hours with us helping us make a decision. This was difficult going from a waterbed mattress after 30 years.

Kyle Hawk was very knowledgeable, professional & extremely helpful. He made the shopping experience enjoyable.

Kyle was amazing helped me with everything that I needed thank you Kyle

When we shopped, Kyle was very kind and showed us all different mattresses. I had told him that in the last 8 years we have had 2 mattresses, one of them being a sleep number and we didn’t like them. I have a lot of lower back and hip pain. I also have been diagnosed with insomnia so when I sleep, I want to be comfortable.Because we switched mattress types we knew it would take some adjustment. The delivery guys told us our mattress had been left in the truck over night and may take a few days to warm up. That mattress was as hard as a rock! There was no give. We waited a few days and nothing changed. My husband called within the 30 days and we got the run around! If we wanted to get a different mattress we would have to pay the delivery fee, which was fine. What they don’t tell you is that if you get a cheaper mattress you eat that cost. There was a lot of back an forth. This mattress is nothing like the one we tried in the store. We even put a heater in the room to warm up the mattress and it’s still rock hard. It also doesn’t cool as it is suppose to. By the time we did everything they suggested we were out of the 30 days.We now have to fight with the mattress company for them to swap out the mattress.This has been a very expensive and frustrating process.

It was very educational. My son and I learned alot, he want home getting a bed that fit him nicely, thank you.

Would recommend Metro Mattress in a heartbeat!!! Salesman Chris was very informative and listened to our needs and wants and fit us to the perfect mattress. Delivery was on time as stated and delivery men were very professional and polite.

I went thru three mattresses before I hopefully got a good one. This was not my intention. I went out to buy one new mattress and it has been a nightmare every since. After 9 months with the first one it had bad impressions. Second one I got which I did not plan on more money involved, 9 months later same scenario. Bad impressions. Good for me they had a good sale on a decent mattress. I will research the next time before I jump into something I dont know anything about. Lesson learned.

Very knowledgeable and friendly. Fast service.

Chris G was wonderful to work with. He explained everything to us. He didnt rush us or push us into buying something we didnt want. And when we had questions a couple of days after getting our matress he took time with us and didnt make us feel like idiots for asking questions.

Great experience salesman was very welcoming and didn’t try to oversell us or push anything overall great experience

Kyle and Charlie provide exceptional customer service. I appreciate the time they take to work with me - I never feel rushed to make a decision.

The guys at the store we’re very pleasant and personable. I didntbmark higher because when they asked about a pillow fitting I agreed said which one I preferred they added it to the invoice without disclosing a price before. So to see $150 extra for a pillow was not what I had expected. I signed the invoice agreeing to pay for it. But going forward I would recommend the store however I will also caution and forwarn people it will cost you. When they showed me the mattress protectors prices were given so I just assumed it was an added extra for spending $3500 on a mattress. Again I signed the invoice when I could have disputed the pillow and had it taken off. Going forward I would recommend that they disclose the cost of the pillows.

The Salesman was very friendly, informative and efficient I’m really glad for Eion’s help

Kyle was great, we went there not 100 percent sure of what we wanted but he did an amazing job showing us all of the options.

The sales man Kyle was knowledgeable about his products and offered choices to fit our needs.

Kyle was very helpful. Outstanding customer service!

Customer care has always been their strong suit and the bedding they carry is superior. Tempurpedic is awesome. Thanks.

Extremely helpful, knowledgeable staff with comparable products & prices.

Great experience at Auburn Metro Mattress, Chris, Janielle and Emma were extremely knowledgeable and helpful. Delivery was the next day, set-up was quick and efficient. Love the bed, thank you to these 3 professionals.

Kyle waa exceptionally helpful with information I appreciated his knowledge of the product

EXTEREMLY friendly! Answered ALL questions and would recommend them highly!

Your salesman Kyle Hawk was marvelous, no high pressure sales (which I hate), just honest information. I would recommend him to anyone, he is experienced, well informed and answered all our questions.