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Carpet Mart and More Flooring Center
17034 E Quincy Ave, Aurora, CO 80015, United States
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Carpet Mart and More Flooring Center
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Sh
Review №1

Gary was absolutely AMAZING for my carpet purchase! I was referred to him from a large commercial contractor that has used him for years! I see why! He was patient, knowledgeable and truly made sure I was matched up with what I required of my flooring purchase needs! His install crew was clean, friendly, professional, efficient, thorough, careful with my furniture while moving, and they, too, did an AMAZING job! Ive already sent my sister to him, and once again, hes met her flooring needs, too! Ill continue to highly recommend these guys! Ive worked in construction for decades, even contracted our own home, and have come across plenty of 1 time use contractors/suppliers, Carpet Mart and More is a definite keeper! for years to come, far exceeding expectations! Shop no more, youve found your personal source for residential or commercial flooring needs, with quality choices, good prices and friendly staff! When remodel or building projects can be a very stressful and even a frustrating process, you can find happy remodeling/constructing experiences with these guys!

Lo
Review №2

My experience at Carpet Mart was excellent from start to finish. Gary and Mark are friendly, helpful and pleasant to work with. I had been numerous places looking for nylon carpeting and Carpet Mart had the best selection that I found anywhere.When I was stuck on what color of carpet to coordinate with our new hardwood floors and ceramic floor tile, Gary suggested one. I brought home a few samples, studied them for a few days and decided to order the one that Gary suggested, crossing my fingers that it would work. It turned out to be perfect with the existing floorings and more beautiful than I imagined and hoped for.Over the years, I have worked with many contractors, but have been disappointed by the work of many. I appreciate and expect good workmanship but its often challenging to achieve. However, the work of Gerado, who installed the carpet, was simply PERFECTION. He is a real craftsman.My experience with Carpet Mart is a 5 Star.

Br
Review №3

We loved working with Gary and Gerardo! They were easy to work with and efficient with the install time! Highly recommend.

Ch
Review №4

I had an excellent experience with Carpet Mart and More. I couldn’t make up my mind on the carpet I wanted and probably went to their showroom no less than 6 or 7 times asking questions and taking samples home for a family vote.Both Gary and Mark were so nice. There was no hard sale, no pressure. They would patiently tell me the carpet differences, the pad differences, what was currently in style etc. Everything I would need to know to make a very informed decision. They never acted like I was a pain with my many questions and visits. Once I decided, the installation went great. Manuel and Miguel were unbelievable. They moved all the heavy furniture, and we had a lot! They worked so hard and did a perfect job. They vacuumed afterward and put the furniture back exactly centered where it came from. I couldn’t have had a better experience and I felt the price was reasonable as well. I love my new carpet!

De
Review №5

Working with Gary was a pleasure. He gave solid color recommendations and had just the quality selection that we were looking for. His installer Gerardo was incredible; super nice guy, does extraordinarily clean work, minimized seams, and was very helpful with the transitions back to the LVT hallway.If you want to go local and avoid the big box stores, this is the team to choose. My wife and I will certainly be going back to them when the need for carpet arises again.

B-
Review №6

Mark and Gary were great to work with. They worked with our budget and gave us some great advice. They were not like your typical sales people where you cant leave without buying. We took our time, finally decided what we wanted to get and had it installed. Would highly recommend.

Cy
Review №7

Due to severe smoke damage from the East Troublesome Fire in Grand Lake, CO, this past October, we had to replace the carpets in three bedrooms and two stairways. My husband and I researched Carpet Companies and after reading good reviews on the Carpet Mart and More, we paid a visit there in early January. Mark Kauffman was our salesperson, and he did a wonderful job of explaining the different types of carpets, listened to what we wanted, and directed us to the type of carpets, quality, softness to the touch, and durability that we needed for our home in Grand Lake. We also visited two different carpet stores, but found the pricing and selections at Carpet Mart and More, fully satisfied our requirements. The personal attention from Mark was very professional and accommodating. His willingness to satisfied our needs in Grand Lake, and the installation professional that was sent to the job, was outstanding.

Ly
Review №8

I recently had the opportunity to purchase carpet. I decided to go to a family run business and am so glad I did. From the minute I entered Carpet Mart and More Flooring Center, I knew I made the right decision. I was greeted by Mark, who was super friendly, listened to what I was looking for and helped me find the perfect carpet for my budget and needs. I highly recommend Carpet Mart and More Flooring Center. I was pleased with the whole process from the purchasing to the installation. The carpet looks fantastic. If you are considering purchasing carpet, I highly recommend Carpet Mart and More Flooring Center.

Ch
Review №9

Great experience (For the 2nd time) with Carpet Mart and More. They worked with our schedule, very responsive, great selection, and reasonably priced. Would absolutely use again and recommend to anyone who asks!

Ja
Review №10

Slowly updating our new home and were in need of some flooring. After calling around to several companies we decided to go with Carpet Mart and More because they are a family run business and I liked the owner Gary. I can not say enough about them, not only was the installer Don super professional but his work is amazing too. Extremely satisfied with what they did and will definitely use them again when we save up enough for the carpets.

Cr
Review №11

Carpet Mart was a surprise experience. They not only gave us great carpet but They had great prices.Mark took lots of time with us explaining our optionsLetting us take all the samples we needed home to make our decision. The installers were fabulous. Carpet Mart keeps you updated through the process and try hard to give you a 100 percent satisfactionResult. They are super knowledgeable and very patient and helpful. I would definitely use them every time.

Su
Review №12

Before you even go to the big box stores, but definitely after you go to the big box stores, GO TALK TO GARY OR MARK! Unbelievably fantastic experience. Why? Better selection of QUALITY carpet--different and better than what those other stores have, waaay better pricing and amazing value, the most excellent, personal customer service, and the installers are nothing short of masterful. Seriously, just go talk with these guys. Do it! You will so happy that you did.

Bu
Review №13

The team at Carpetmart was helpful as we searched for wood flooring and carpeting. They worked hard to help us secure adequate quantities despite nationwide shipping delays. When we had trouble finding someone to install carpeting on our atypical staircases - Nicole came through for us again and their team found us an excellent installer. He accommodated us within a week and completed the job in one day !!! We appreciate all their help.

Ja
Review №14

Excellent showroom choices at all price points. Very friendly sale staff and owner Gary. Workmanship was fantastic and quick, and the installers were very friendly and knowledgeable. All around, a very through and high quality experience at a fair price. Local company was there to help their customers and not just make a buck and run.

Cy
Review №15

The whole experience was fantastic. We got personalized advice and the owners go out of their way to assist you and keep you up to date. The installers were wonderful and finished early. Everything was cleaned up, vacuumed and hauled away. We also enjoyed knowing that we could support a small local business in our area. It was definitely 5 star!

St
Review №16

Terry at the office was informative and very responsive and got us set up with Gary to evaluate a need for carpet in our hallway, stairs and master bed.We had used another carpet company in the past and had a bad experience so I was more wary but Gary had a wealth of knowledge and put my husband and I at ease. There was an issue with the way prior laminate had been laid at the top of our stairs incorrectly in the home we bought creating a tripping hazard and they were able to offer a solution that removed the tripping hazard and looked fantastic.The actual installers were punctual - they actually showed up early which worked out well for us - and they were meticulous in the details making sure it looked perfect. Great service all around and we would definitely use them again.

Ju
Review №17

My home needed updating. I had old fashioned tile and carpet throughout my house and worked with Gary Barrett for a solution. He suggested vinyl plank flooring which would go over my existing tile. He spent time helping me choose the perfect color and style, and then arranged for the installation. I couldn’t be happier with the result! The waterproof flooring can withstand the dogs and is so easy to keep clean. I should have done this years ago. Thank you Gary for taking the time to help me have ‘wow’ floors.

co
Review №18

This is one of the best companies I have ever worked with! We needed a room carpeted very quickly, as we have family coming to live with us on very short notice. I called them in a panic because I could not wait a month for a big box store to do the installation. The owner Gary, Came out the same day to measure, and a week later it was installed! Prices and customer service are fantastic! I highly recommend this business!

Te
Review №19

We just had part of our home re-carpeted by Carpet Mart and More. They did a great job from selection to pricing to service and installation. I love working with a small business who can provide more personal attention but still provide a great selection and quick service. I highly recommend them for carpet and flooring!

Gr
Review №20

Worked with Gary. Took samples home order the carpet. He came out and the measure the job and quoted the price. 50 % down.

Ci
Review №21

Carpet Mart’s quality of carpet is excellent! So soft and looks great. The installation team was prompt, time-efficient and very professional.Thank you for a superb job! I would highly recommend!

Ta
Review №22

I’ve used Carpet Mart and More multiple times for my flooring and the experience has always been perfect. The selection is much larger than the big box stores, the service is excellent, and the flooring looks amazing in my home.

Mi
Review №23

After having a bad experience with the big box store, it was a refreshing change. Took the time to work with me and go through the different optionsUpdate: We had the carpet installed over the weekend and are so pleased with the results. The installer was respectful and skilled. They worked efficiently and did a quality job.If we ever need new flooring again we know where we will go!

Sa
Review №24

We love our new carpet! The entire process with Carpet Mart and More went smoothly! They were very friendly and knowledgeable when we stopped by to look at carpet. They helped us find what we wanted and got us scheduled for measurements and install right away. The guys who installed were amazing! They moved all our furniture for us and were very quick and efficient. The price was also reasonable for what we were expecting. Great store!

Ja
Review №25

Great selection, great service, great pricing and communication. Installers were professional on time and did a great job.

Na
Review №26

They were very helpful with finding the exact carpet i wanted and installers did an excellent job. I have did plenty of research before choosing to go with them and i can honestly say they were the best. I highly recommend them because of their excellence and reliability.

No
Review №27

Carpet More and More was exceptional in our flooring experience. Gary made measurements on the house we were looking to buy so that we could schedule new carpet installation for the day of closing. When the carpet we wanted was out of stock, Gary and Terry went to every vendor in the city to find a suitable replacement. Not only that, but they were meticulous in matching the laminate that was already in our home so that the installation could be seamless. We had a great experience, even in the midst of buying/closing on homes. We would recommend them to anyone looking for a reputable flooring company.

Ch
Review №28

I am going to recommend Carpet Mart & More to all of my friends & family. Working with Gary has been a pleasure. He is very genuine and really cares about his customers. You will find great prices, friendly service, and a great selection at Carpet Mart & More. The install was quick and easy, all in one day. The carpet looks amazing and makes all the difference in my home. Make sure you go see them in your carpet search!!

Za
Review №29

Have had a great experience working with Carpet Mart and More. Gary is awesome. Did a quick measurement of my condo and had a very reasonable estimate for me soon after. Terry helped us pick the product and was so knowledgeable and sweet. The selection was expansive. The installer was very nice and trustworthy. The process was quick and they had it done faster than expected. The finished product is awesome. I will use them again for my next house.

Kr
Review №30

Carpet Mart and More way exceeded my expectations! Design and decorating is not my forte, and both Terry and Gary spent a ton of time with me helping pick out the right color, pattern and materials for our lifestyle. Terry came over to my house multiple times to test out different carpets and colors in my house, ordered samples and spent countless hours making sure we had the right fit! They were both extremely knowledgeable, kind, consultative and patient as we worked through the decisions together, and the outcome is beautiful carpet that is durable enough for my toddler and dog! And, I now feel like I have a new house! Thank you so much, if you are in the market for new carpet or flooring, I highly recommend Carpet Mart - you will not be disappointed!!

Ro
Review №31

The employees at Carpet Mart are easy to work with. We wanted carpet and vinyl planks installed. They had a large selection of carpet and vinyl flooring. The owner was personally there helping us pick out the proper flooring for our house.They personally drove out samples to our house. The installation crew was professional and on time. The installation came out great. Their prices are competitive and installation time could be as fast as a week. I asked about their installation crews, and they all have been working for the owner for years. We definitely got an A Team crew at our house.

As
Review №32

AMAZING JOB! I would highly recommend Carpet Mart and More to anyone. Terry was extremely helpful and took the time to go through all the samples and types of carpet we wanted. Gary came out and did the measurements and we got a quote right away. Their prices were very fair and they are willing to work with you. The crew that showed up to install the carpet was extremely professional and efficient. I was very happy and pleased with the speed and quality of the install. I LOVE MY NEW CARPET!! Also, they made payment so easy and I didnt even have to pay the rest of the money until I got to spend a few days on the carpet to make sure I was happy with everything. They truly made the process easy and fun. Thank you Terry and Gary!DEFINETLY stop by the store if you are in the market for new carpet or flooring!

As
Review №33

Hands down the easiest and most professional company we have worked with for home improvement jobs! Gary was fantastic to work with and his crew was top notch! I will definitely be recommending them to everyone!

Ba
Review №34

Great people, service, product selection and pricing. We had been to some of the big names, and a neighbor suggested trying Carpet Mart. We were not disappointed. Terry was a pleasure to speak with. We told her what we were looking for and she pointed out some options, and sent us home with some samples to look at in the space. Next, Gary came out to measure and complete the estimate portion of the project. He was on time, professional and quick. Did I mention he was quick?? The estimate was to our surprise less than some of the others. We ordered, left the deposit, and then scheduled the work. On the day of installation, the crew arrived on time. They were courteous and respectful of the house, and the garage and front yard as they worked cutting pad and carpet and moving it into the house ans basement. After the carpet tacks were down, you wouldnt know they were here, even as they went in and out of the house. We will be reaching out again to Gary and Terry for next round of carpet upgrades in the very near future. Give them a call, you wont be disappointed. And they have all flooring options, not just carpets!

Al
Review №35

Carpet Mart and More went out of their way to make sure we got the flooring we wanted. They were so accommodating of our schedule, they even dropped off samples on the weekend. We will definitely us them again for any future flooring!

Ry
Review №36

Carpet Mart was excellent to work with. Terry took the time to ask questions about what we were wanting and then offered her thoughts on what would meet our needs. They also provided an itemized quote which identified opportunities for us to do some of the prep work ourselves. The install was quick and simple and done ever quicker than initially mentioned. I will be going to Carpet Mart in the future and if you want a well priced, good quality carpet I would suggest you do the same. Thanks Carpet Mart!

Am
Review №37

We are so happy with the service and product we received from Carpet Mart and More! We were long over due for new carpet, Terry and Gary made the process so easy I wish we had done it sooner. They were very understanding of our budget, timeline, and other needs. The installers were also very professional. We had the carpet installed about a month ago and have had no issues.

Ca
Review №38

This was the best experience I had with all my remodeling and renovations. A friend recommended Gary at Carpet Mart and More after her replaced the carpet in her entire home. He listened to my needs and wants and gave me the best options. I was nervous doing this all on my own, but he is such a good man, that I trusted and respected him immediately. His installer, I think his name is Mike, was awesome. I felt the trust and respect from and for him as well. If I had an issue - I knew it would be taken care of. My home was never dusty or messy during or after the installation. If you want great communication and to have the job done right the first time, I highly recommend you call Gary.

A
Review №39

I can not say enough great things about Carpet Mart and also Gary! The entire transaction from purchase to install was absolutely amazing. They have some of the best installers I have ever had - extremely polite, professional, and thorough. Gary was extremely available to help out when needed and answered all our questions and helped to guide us to a great product at a great price. Even after the carpet was installed we had our painters spill on the new carpet and when asked about have some of the scraps used to replace that portion Gary without hesitation said Ill take care of it! Forget all the chain carpet places or in home consultations - just go to Carpet Mart and More!!

Tr
Review №40

Outstanding service and focus on the customer. We went here after going to the big home improvement stores, from a referral from a friend. Not only was their selection and prices better, but we felt like we were getting honest and unbiased information from someone who cared about helping us to make the right decision for our carpet. We were able to get the carpet installed just two weeks after ordering, which was about half of the time that the other places could do. Great local company.

An
Review №41

Gary is AMAZING! The installers were FABULOUS! They completely transformed my home with the flooring...and it was affordable, too! I wouldnt go anywhere else for flooring needs!

Mi
Review №42

Gary and the crew did an outstanding job replacing our carpet in our property. The quality of work was outstanding and they did not leave even a strand of carpet fiber to clean up. Very detailed oriented and customer service friendly. I would highly recommend Carpet Mart and More for all your flooring needs!

Ka
Review №43

Could not be happier with our new carpet. Installation was done in a snap and they did excellent work. I highly recommend!

Br
Review №44

Outstanding service and great products. Very glad we went with this small business after being ignored at Lowes and Home Depot. Prices were competitive as well. Highly recommended.

Sa
Review №45

Original Post: March 2018This is the first time we bought carpet. Terry was amazing at explaining all our options and letting us take home as many samples as we wanted. She knew our budget and made appropriate recommendations to meet our needs. She also went above and beyond by staying open later one afternoon, an offer she made, not one we requested. Gary was very helpful, coming out to our home to take accurate measurements and make recommendations as well. We love that this store is family-owned & operated. Both owners have worked for large chain carpet stores and they truly understand how best to meet the needs of their customer. Installation took place quickly and the end product was fabulous!Update: December 2018We had the pleasure of working with Gary for a second time at Carpet Mart & More. We had new carpet installed in a home last March 2018. We then moved into a new home in December 2018. We had a very short window to have around 4,000 sq ft of carpet and laminate flooring installed prior to us moving into the new home. Not only were Gary and his team very responsive to our request, but they were also competitive with pricing. We had shopped around and knew the amount of money we were willing to spend. Gary was exceptional with meeting our needs. We receive many compliments on the quality and plushness of the carpet that was chosen. We’ve also had designers and contractors comment on how well the laminate flooring was installed in our basement, not to mention how beautiful it is! We’ve now used Carpet Mart & More twice in the last year. We wouldn’t hesitate to use them again, or recommend their services to others.

ki
Review №46

I would highly recommend Gary and the team Carpet Mart & More! He was friendly & helpful, and our premium vinyl plank flooring looks great! We choose Panthelon by Floorte. The installer Don did quality work, and Gary visited our home to make sure we were happy with the flooring. Wish we would have changed our floors 10 years ago!

Re
Review №47

We had an excellent experience with Gary and his crew recently. Gary was very knowledgeable about all of his products....we bought both carpet and hardwood floor. Very competitive pricing as well, especially for a smaller business. We would highly recommend Gary and his store to anyone and everyone who wants a great job and personalized service!

Es
Review №48

Very efficient workers installed carpet all over the house and moved furniture very nice! Very reasonable price too! Good working with Gary. Will use again. Highly recommend.

Br
Review №49

Gary always does an excellent job helping my wife and I with our flip projects. His guys are always on time and do amazing work! They are polite, tentative, respectful and always clean up when theyre done!

Am
Review №50

This place is wonderfully amazing! Gary was always very responsive and more than happy to work with me to meet my budget and timeline. The service and final installation were great! I would highly recommend Carpet Mart for all your flooring needs!

Je
Review №51

Great carpet selection and price! Alex the installer was fast and efficient and did a great job. The carpets look great!

Re
Review №52

I had a lovely experience buying carpet here. I came in 2 months ago to look around and price things out. I got in a bind on August 18th and needed to get carpet installed in my home right away. Gary got it done within 24 hours! It was amazing. Cant say he can do this for everyone, but he was able to make it happen for me. Very grateful for him and his company.

Ni
Review №53

Gary and his guys were fantastic! It is so refreshing to do business with a company that cares about their customers and the quality of the work they do! I have recommended Gary & Carpet Mart to everyone I know.

He
Review №54

A great place to get your flooring. Friendly and very professional . Installation crew were excellent and all business and very good at what they do ..

Ra
Review №55

We are so glad we used Carpet Mart and More for refinishing our hardwood floors. Gary came out twice to give us estimates, once for refinishing and once for subsequent water damage. His team was friendly and professional. They finished ahead of schedule and under budget. Our floors look beautiful. Would definitely use this company again.

Ta
Review №56

The best place to get carpet. Wonderful selection and Gary was very responsive. The carpet installation was done very professionally. I highly recommend Carpet Mart and More.

St
Review №57

We recently worked with Gary and his team with replacing the carpet we had in our rental property. We had the best experience from start to finish with Carpet Mart. Exceptional service, superior product and budget friendly. We couldnt be more pleased. Thank you, Gary!

Sh
Review №58

Very good experience! They did what they said they would every step of the way. I was surprised how much less the job was than Home Depot for almost exactly the same carpet. It took two weeks from order to install. Couldnt be happier! And the carpet looks amazing. The only negative was all the carpet fuzz we had to clean-up since the installers vacuums belt broke.Deb

Mi
Review №59

Gary was extremely helpful and honest. We are very pleased with how our carpet turned out.

Ir
Review №60

This is a wonderful place to do business--price was fair, service was friendly and knowledgeable and installation was speedy and professional. Gary runs a great business!

Hi
Review №61

Quick, clean, professional, affordable. Great tile job and tile repair. Colorado company that provides personal service. WONDERFUL!

Gr
Review №62

Tired of professionals not returning calls, late quotes, up-selling and shoddy workmanship? Give Gary a call at Carpet Mart and More. All work completed on-time with the finest installation at prices lower than their competitors. Couldnt be more pleased...Thanks!

Ji
Review №63

Carpet Mart and More just did flooring in our house for the 3rd time, and we couldnt be happier!!!! Wonderful people to work with and beautiful work. We highly recommend them!!!

St
Review №64

We are very happy we went with Carpet Mart and More for our new flooring. After having some very negative experiences at the larger chains we decided to see what Carpet Mart had to offer. We meet with Gary who was very helpful and knowledgable. He came over same day for a measurement and put together an estimate. It was great to work with a ture professional rather than the sales people you often see at other carpet stores. If youre in the market for new flooring Its definitely worth your time to stop in.

De
Review №65

Redoing a 2,000 square foot come. Came in to see what Carpet Mart had to offer at 5:30 on Friday and they were closed when signage says open to 6:00.Going somewhere else.

Ja
Review №66

I like the carpet but did not have a good experience with the installers. I would not recommend this company to others. I can get the same carpet elsewhere.

Jo
Review №67

Great experience and personal attention by Teri and Gary. Very pleased and would recommend them to anyone. Thx

Ci
Review №68

After being referred by a friend, I found Carpet Mart to have informative and friendly customer service. The installer was on time, polite and did a great job.

Pa
Review №69

This is my second time using Carpet Mart & More. They installed carpet previously, and came back and did my main floor in wood. I highly recommend Carpet Mart & More. They were professional, friendly, easy to work with, and my floors look awesome!

Br
Review №70

Great experience from start to finish!Met Gary at the store as I was shopping around getting ideas and putting a budget together. Had an idea what I was looking for and Gary took the time to answer my initial questions and show me several different options.I returned later with my wife as we had narrowed down and decided on specifics that we needed to meet our budget, design and timeframe.Gary gave us samples to take home to see how they’d look in our home and scheduled a time to come out and take measurements so we could get an estimate.We decided on the carpet we liked and headed back to the store to return the samples and let Gary know what carpet we wanted to go with.We set up a time the next evening for Gary to come take measurements and get a layout, he emailed the estimate by mid morning the following day listing every detail with notes on what we had discussed as well as options for install that fit into our schedule as we’re remodeling and doing much of the work ourselves.We set a date for install, Gary placed the order and we got to work on finishing up the painting/staining parts of our project we wanted done before the new carpet. Gary was super flexible with our schedule accommodating our timeline and comminicating the order/shipping/receiving logistics at every step. Install day came and the crew arrived on time and ready to work. We choose a patterned carpet and the installers were meticulous in the layout, cutting and alignment of the carpet and seems. You cannot tell that there’s a single seem anywhere, everything lines up perfectly. When the crew was done with the install they vacuumed and cleaned up everything. They loaded up the old carpet for disposal just as promised.In addition to the service Gary provided, I’d be remiss to leave out the help of Terry as well. If I called and Gary was busy on a call or out measuring/estimating, Terry was always right there to answer any question without a bit of hesitation.Home Depot and Lowe’s May offer “free install” but the cost is hidden in the price of the carpet and padding. Carpet Mart and More was $2k under both the big box stores for a better carpet, padding and installers that they have worked with for a long time. Plus I didn’t have to search around for someone to help me in the carpet/flooring department only to be told that the they aren’t sure because they’re just filling in and the person I should really be talking to is off that day and will be back next week.Gary and Terry and their team at Carpet Mart and More is ACES!

Ke
Review №71

Efficient, high quality and professional service from start to finish. Will definitely be a returning customer.

Pa
Review №72

We are extremely satisfied with our experience purchasing carpet from Gary at Carpet Mart. What a relief! We were able to find an honest person and a company that can deliver a product. Gary was a professional with the highest standards, and it was a pleasure dealing with him. He even stated that he had made an error when giving us some information and quickly corrected it. Wow! He showed up at our house, (at the time he said he would) to measure for carpet. He gave us a price within the time frame he stated he would, and with a breakdown of the charges. He was very professional and a cut above all the other carpet companies we dealt with. The installers were great as well and did a terrific job. The time period from when we accepted the contract to when the carpet was installed, was incredibly fast. He even beat all of the competitors by far with the total cost. We highly recommend Carpet Mart!Our Nightmare before Carpet MartMy wife and I went carpet shopping for our house. The first location we stopped at was Carpet Mills. We decided to do business with them until the day the carpet was scheduled to be installed. We received a call informing us that the carpet that was supposed to be shipped in was lost. That’s right, lost! Red flags began to go up. Then, we were assured they would put a rush on reordering the carpet. About 10 day later, the installers finally showed up to install the carpet. Almost immediately, my husband noticed that it was damaged. Needless to say, the carpet was not installed. We contacted the manager and explained what happened, and to our dismay, she replied, “That kind of thing only happens once in a blue moon,” and that she would get back to us regarding our situation. We never heard back from her, (there’s a surprise), so we called and cancelled our order. Unfortunately, the manager called to late to apologize but was very polite and did not fight our refund. We then went to another carpet outlet, Carpet Exchange, and communicated to the personnel what we had just experienced. It wasn’t long before we realized we were, once again, dealing with incompetent sales people who did not care about providing excellent customer service, but rather, only concerned about the all mighty dollar. We waited for several weeks just to get a price for the carpet. We requested a breakdown but was only given the total cost, which was absurd. Fortunately for us, while we were waiting to hear from Carpet Exchange regarding a price for the carpet, we took action and found Gary at Carpet Mills. The rest is history.

re
Review №73

After a disappointing experience elsewhere, Gary made things right. Although this mistakes made were not his, he was very accommodating to our concerns. Not only was the job done right, in a great amount of time, his pricing was much better than any place we had already looked. Great quality, prices, and top notch service.

Information
44 Photos
73 Comments
4.9 Rating
  • Address:17034 E Quincy Ave, Aurora, CO 80015, United States
  • Site:https://carpetmartandmore.com/
  • Phone:+1 303-693-2863
Categories
  • Carpet store
  • Flooring store
  • Wood and laminate flooring supplier
Working hours
  • Monday:10AM–4PM
  • Tuesday:10AM–4PM
  • Wednesday:11AM–3PM
  • Thursday:10AM–4PM
  • Friday:10AM–4PM
  • Saturday:10AM–4PM
  • Sunday:10AM–4PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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