These folks are trustworthy with repairs.

Always my go to game stop in bay city. They have a decent selection of retro games and the guys are always willing to beat gamestops prices on trade ins! Worth a visit if you enjoy board/video games!

A cool retro game store with some d&d stuff.

Came to this place a few times with my partner and I love it! The workers are super kind and they have a pretty solid amount of games. I can say jrpgs are a little tough to find but that is going to happen considering the pandemic, those games are perfect stay at home, grind games. Cant wait to see what other games they get in the future!

Very friendly service! Excellent workers 👏 They had my phone fixed in 45 mins 👍 Huge inventory as well but I can not express how excellent their customer service is. Highly recommend, worth a drive. Forever customer 💯

This place is just to slow, the service guy actually wants to answer all your questions. And the movies prices are outrageous. To good of a deal for a movie I never knew I wanted to own.

Great and friendly store, they usually have what Im looking for. Shelves are well organized, the place is clean, and its not too bright or dark in the eyes. The staff is friendly, and they get a lot of cool steelbook copies of games in.

Excellent service. Large selection of games. Fair prices. I will shop here again.

Not a large selection and absolutely absurdly low how much they are willing to pay for things. They are making at least 400% profit based on how they do business. Would suggest finding any other similar store for your business. Have also brought things in to be fixed only for more issues to come back.

I dropped off system for repair and was quoted a great price for repair. While I was in I found some games and other merchandise also at great prices! To top it off the staff was very friendly and helpful. I would 10/10 recommend for all repairs and game/accessory buying.

If you love the old game consoles they have it... Plus some newer stuff. Great place and awsome staff...

Jonathon did a great job replacing the cracked/broken screen on my Android Moto Z4! Thanks again!! 👍

Great stuff! I live in Virginia ordered a ps2 game Mercenaries: world of destruction, I was skeptical at first but the website seemed legit so I ordered the game. Arrived a few days earlier than originally expected in perfect condition. Thank you so much 1upgames!!!!

Had my smart watch repaired.Was done early and at budget.Would be a 5 star, but they put the straps back on the watch backwards. No biggie, i swapped them out for a new strap anyway.I would recommend.

Good friendly store. Only took them 2 days to repair my ps4 and for cheap awsome.

I took my nieces Ipad here because she accidently broke a part of the charger off in the charging port, I expected to have to pay something for them to extract the piece from the Ipad... Nope the technician did it for free and within seconds. I truly appreciated the quick and friendly service and will definitely be returning as a future customer!

Just a quick visit to browse the ColecoVision selection.

Best place for repairs and used games. Very retro vibe.

Very helpful and had what I wanted

This is an awesome game store, they do buy games and accessories and also trade ins. They have games of all generations. Atari on up to ps4. Great place with great prices.

Customer service was wonderful and they have a wide selection. John was extremely helpful in repairing my phone screen in a timely and professional manor.I had found out that they were highly in approval of Mario Paint. Mario Paint is really good game and I believe on of the most influential games of our time. I was glad to find people who had the same sentiment.

Friendly and knowledgeable staff. Ill definitely be back in the future.

Good prices on console repair, everyone seemed friendly and knowledgeable would definitely recommend

These guys know there business very well always friendly, and do great work on repairs for game consoles and phones

I went here to repair an Xbox One with a broken hdmi port. They got it done very quickly, in just a couple days, and for a fair price. Staff is also friendly and understanding

Had an issue with an original Xbox I bought from there and they replaced everything including the xbox console. Great staff and helpful customer service!

Great service, great price for repairing my PS4. I should have took it into them before trying to do it myself. I highly recommend.

Fixed my ps3 and ps4 in 1 day this is a good company they have real good service and knowledgeable

Put a new battery in my iPad. Prompt, a great job and fair pricing. Highly recommend.

I wish I was more of a gamer so I could spend more time in this store! Everyone is so helpful and kind, but also wicked smart about all of the things. Plus, not condescending about cleaning chocolate milk off your xbox, or fixing your phone screen, because life happens.

Great customer service. Fantastic pricing on both merchandise and repairs. Honest & friendly.

Went in there to get my screen fix, they helped me a lot with more information and fixing my screen! Thanks 1up games!

Great selection of new and used games. Past and present. Great prices and great items for the video game collector. Friendly staff. Not pushy. Clean atmosphere. Very impressed with the store. Will definitely be back.

Took my ps4 pro to get cleaned out and they told me it would be two weeks. I must have gotten lucky because it was done in less than a week. Its functioning MUCH better! Thanks guys!

Very good service they fixed the phone

It was good getting things that are normally 40 dollars from gamestop turn into 10-20 dollars at 1up games

Im just gonna jump to the point.Buy your gaming needs here.

I brought in my wifes series 1 Apple Watch to have a battery replaced. I was assured that it would be fixed in two weeks time. After the two weeks were up I called and they stated that they were waiting on shipments of parts from FedEx around Christmas time. Still understandable. They said the battery would in within a few days. A few days later I went in the store in person and the tech stated he had a couple phones to fix but the watch would be done by the time the store closed at 8 that day. I got a voicemail shortly after stating that the tech broke a ribbon cable in the watch and would need to order a replacement at no cost and the watch would be fixed the following week. A week later I called and got the run around, they said its intricate soldering and we have to have the owner do the work but it will be done tomorrow. I never received a phone call the following day stating it was done. The following day I called and they said it was ready to be picked up but they had to just order a new watch. I went into the store to pick up the *new* watch and retrieve what was left of the old watch. At that point the tech asked to keep the parts from the original. I told him, No, this is the watch I brought you and you couldnt fix it. Ill keep my parts. He goes on to say that they are out of money on the deal and could possibly use the remaining parts. I took the watch and what was left of the original and left. I will never go back for any repairs.

Friendly people and great prices! Wonderful hometown shop

You know I brought in a working iphone 6s and left with a broken iphone 6s all because I wanted a new battery in it but I still go here for games so I gues Im just saying I like buying games from them but not geting anymore repairs from them. You know I did give them 3 stars but know i give them 5 cause just the same day i started talking to them about a laptop and the fixed my problem a year later and gave me a store credit towards fixing my laptop thank you to all of the workers and managers at 1up games.

Mr. Jon with the hair is awesome . Great place.

Great staff, informative andpatient. Affordable prices. Wish pick up location.

Friendly staff, awesome selection of games and movies, consoles and accessories. Very affordable prices

Friendly atmosphere, good prices, always feel like I get a good deal. Especially if you visit before noon. Love this place

Amazing customer service!

Not too big a selection was hoping a huge selection but was small

They were great in repairing my sons controllers. They will be getting all of our repairs from here on out.

Decent selection of video games and small selection of movies / tv shows. They have a rewards program that allows you to either get beverages, small items or a percentage off your next purchase so make sure to sign up for that. Inventory turnover is hit and miss. Sometimes there are several different retro titles in stock, sometimes I see the same titles for two or three visits in a row. Overall good customer service.

Weve used them many times to purchase games and controllers. Also they are great about fixing items. Weve had phones and game controllers fixed here as well as sent many people in to do the same. Great customer service, no hidden fees, work they stand behind with warranty. Great store. Never have I let unsatisfied or feeling slighted.

Best place to go in town for all your cell phone repair needs fast friendly and reasonable pricing

PS4 was overheating and shutting down they cleaned and replaced thermal paste and replace my joystick pads on my controller all for a reasonable price

Went in to purchase an internal hard drive for my PS4 Pro and was told that they wouldnt be able to sell it to me because it was for other PS4s when they came in for repair. Only way would be for them to work on it. Really? So my hard drive needs to be replaced and you want to charge me to replace my hard drive that I can REPLACE MYSELF, (backup data, remove screw, replace hard drive, reinstall and reinstall software)and to wait 2 weeks OR pay an additional $20 on top of the added fee on top of the extra cost?? Nope, never again. Ill shop on Amazon and get it in 2-3 days and for less than what you would have charged. Poor business practices. A couple/few $$ over cost of the drive? I would have paid you for it.. Better than nothing..

HORRIFIC COMPANY.I ordered a sega game greatest heavyweights. It wasnt working so I emailed them to let them know and they said clean the inside with a Q-Tip.I used 3 lysol wipes to clean the outside.. Full of dirt... and I used 10 qtips it was full of dirt and it still isnt working.. WHO SELLS THESE THINGS THIS DIRTY???? I thought they tested it before they sold it. NO I AM NOT A COMPETITOR. THIS IS THE MOST DISGUSTING SERVICE EVER. DO NOT BUY FROM HERE!!!!!

Great Store.Good selection and prices for used games and top quality service and repair work.

I love these guys. Ive gone to them twice for phone screen repairs and both times, theyve done a great job at a great price. These guys are really respectable and honest. They run a good business and will always be upfront and polite about any issues you might have with your electronics.

Nice game selection with very fair prices!!Staff is knowledgeable and helpful, great place to get some games for sure 👍

Went to get my PS4 fixed because I messed up the disc drive, they were super courteous and very fast. It didn’t cost more than other places I considered. They also responded to any questions or comments I had on Instagram.

All the workers here are fair understanding know their stuff and are always willing to lend a hand. Gotta give credit to them for handling tough situations very well and professionally. I personnally go there almost every 2 or 3 weeks to make a purchase. Worthy investment no doubt

Nice people easy place to deal with

This store is so helpful. I come here for all of my gaming needs. When I check out, all the cashiers and I have conversations about the game I get. They are really helpful giving opinions about games, and recommend other game series that are related towards the game I get. I have been going here for over four years, and they have almost every game Ive ever wanted. The cashiers are really friendly and the service is exceptional. The prices arent TOO bad, and I pay less than what Id pay at some major game retailer.

Love going here because they have low prices great selection and great customer service

They are amazing on repairs, my #1 place to go for phone repairs!!! They also fixed one of my controllers! If you want fast and friendly service... This is your place to go!!!

They were very nice, polite to my kids and myself.

This is my preferred game store. Always impressed with the service and selection of vintage games. They offer competative pricing to Game Stop and is much more convenient if in the market for vintage games. They also have a fair selection of newer games but, they have one of the best selections of vintage games and systems I have seen.

Honestly this is the best video game store in town. Plenty of retro games and systems, super friendly staff, and great prices too. I dont shop for games anywhere else.

Great little store to satisfy your gaming nostalgia or even to get a newer used system. Decent selection of games for as small as they are. Cool daily deals are offered as well.

I had my iPhone battery replaced this fall & it’s already going bad. Within 20 minutes my battery drops 40%. This was definitely a waste of my money.

Prices were a bit high but they had a repair shop for video game systems and there are not alot of those places around here. They were able to answer my questions and get me the part I needed.

Good place for all your gaming needs but could be a little cheaper

Always super helpful and friendly

The prices are very good and the staff is very knowledgeable and friendly. They have by far the BEST selection of games at any used game store Ive been too. These guys are my one stop shop for used games, especially for building my n64 collection.

I like the store because they have a wide selection of games. The owner and the employees are friendly and they offer repair services. Repair requests may also be expedited by paying an additional $10.00 fee.

This is one of the best game stores in the Bay City area. If not thee best. From trade-in percentages for older stuff, that you may be getting rid of; to repairs and getting stuff fixed in an acceptable amount of time. The store is stocked with everything from Atari to Xbox One with so much in between. The staff is incredibly friendly and they try their best to make sure you are happy with your visit! Overall, great local store

Strait up love this place. Great staff, great products and great selection

Best place in town for your gaming needs and wants. Very friendly and attentive staff. I definitely like this store.

I love going to 1up games. They make you want to come back. I bought halo 2 from there and it didnt work the guy that sold it to me said he remembered selling it to me and gave me another copy no charge it was quick and easy. He even went out of his way to play the games audio on the systems loud so I could hear it from the back room just to show me it worked. I will definitely be going back

Great knowledge on all their products and very good customer service. Love their collection of retro games and accessories. Some of the best prices Ive seen at any game store in the area.

We were able to get our PS4 cleaned and rerurned to us the same day. The staff was helpful and friendly, I would definitely go to this location again.

Great selection of new and classic games. SUPER staff, knowledgeable and friendly. Repair service is the best in the state - by far. If they cant fix it, it cant be fixed.

They can fix anything really nice people nice place fair prices. Ill go again.

I live out of state so I used their online store. Great prices and fast delivery. If you have a problem they will fix it fast! I will be using them again for sure!

Was referred here because the only competition in the area for cell phone repairs went bankruptThese guys are great! I bought a few games and got a phone repaired, and John B taught me a secret move to try on my gf that worked MAGICTAHNKS JOHN

Best gaming and repair store i have ever been to i always get the most knowledgeable and over the top help and service. Id give 10 stars if i had the option i highly recommend this store to everyone in the tri citys

The prices and deals are unbeatable. Compared to both other local owned game stores and that one big franchise, this store is definitely a better deal altogether.

Very good customer service.

Been there twice. First time woman was very rude and didnt offer any info when I asked questions. Seemed like she didnt care. The 2nd visit was much better as far as customer service BUT, we purchased a game, went all the way home only to have it not work. We had to run all the way back across town to return it and try to exchange it. They didnt care about that. Shouldnt games be checked BEFORE you sell them? LUCKILY they had one because even though it was their error, they offer no refunds. If they hadnt had another copy, I would have gotten store credit maybe? Overall, I wont be going back.

Love it when you get a bunch of great game and when you get stuff repaired

Great place for gaming

The only reason to buy video games in the tri city! Great selection, and dont even get me going on the repair department! extremely professional, knowledgable and always willing to go.above and beyond on everything!theres a reason this place is called 1up, because it does just that over every other store like it!

Friendly, knowledgeable staff. Fair prices on trades. They even repair phones and other small electronics.

Went here for a phone repair. Quick knowledgeable service. Reasonably priced

They had the game my children wanted at a price I could afford. I want to thank justin for taking the time out of his day to send a thank you email. Im real big on treating the costmer like a person not a paycheck. So thanks again.

Best video game store in the area! Biggest game selection around. Prices always great!

Very helpful people and also fixed an HDMI port on Xbox 1s. Ill definitely go back

They did not ask me to give them a five-star but if you need help for reviews for finding certain games best option they do not like you to record in there I was making a vlog but they usually have everything you need look up my review name killingerk you can find my YouTube channel I was a try to tell people our goal here but didnt work out they said I couldnt record

Great service. Did a great job on screen replacement.

Absolutely the best used game store in Bay city

A great source of video games and repairs for electronics. Best in the tri-cities.

Has what I was looking for i stock.

The only privately owned game store worth going to in bay county,Keep up the good work, will spread the word!