The sales reps were absolutely amazing in helping me with my service! Highly recommend going in store for your service needs. Thank you Eryn!!!

Brandon is great to work with. made the purchase and transfer easy. Only person ill go to with questions and purchases.

Great service, great people, will tell my friends! Thank you

Thank you for helping me so much! There were 3 representatives there and they all worked together and made sure my new phone was completely set up. Unfortunately I couldn’t get internet at my house, but I’m glad I got this for now!!

Great experience dealing with Storm here today. Extremely professional and made sure I was well taken care of! Highly recommend this location and will surely be back for anything I need in the future. Thank you!!!

The Bay City Store Manger & Staff are OUTSTANDING!!! Their professionalism & courtesy towards their customers is just like family. I wouldnt go to ANY other store♡Zach K is brilliant & problem solves ANYTHING. Happy Customer!!!

Eryn N was a great salesperson. Very kind and helpful.

Zack and Erin were awesome! They greeted me kindly and acknowledged me right away. I appreciate them greatly

The staff is amazing and so helpful. It was worth the hour long trip to have such excellent in service. Thank you Zac and Erin 💙#bacycityATTrocks

Zach and Aaron were super helpful and got us everything we needed!

The management/staff were very knowledgeable and friendly. The store was well kept and clean, with good COVID safety measures in place. Would happily return for any future cellular needs!

Storm and Zack worked their tails off providing me excellent customer service. Ask for them by name.

The gentleman that helped me at this store in Bay City was very polite and very helpful. The store was very clean. I would strongly recommend this store to everyone I know.

I had always experienced great service at this store when it was located in the Bay City Towne Center. However, I just went to the new location next to BWWs and was turned away because they close in 30 minutes. 30 minutes. Seriously. Ive never been close to spending that much time in an AT&T store....even when I bought 2 phones. The associate did promptly greet us. After I told him what I wanted, thats when he told he had a customer and couldnt help me because there wasnt enough time. All I wanted was a new phone and told him as much. Its a super simple task, as Ive done it several times. He couldnt be bothered. What happened to customer service?? Needless to say, I will never return to that store. If you couldnt be bothered during store hours, I wont be bothered to return.

The people in there were nice and helpful

Excellent customer service, Storm (the salesman) was extremely helpful

Great store. They’ve got a good selection of products and the staff is very friendly. I worked with Zac the last time I was in and he was great. He answered every dumb question I had and even ended up saving me a little money. Couldn’t have asked for a better experience! Definitely recommend stopping in.

Brandon was very helpful.

Eryan and Zac went above and beyond to help us.

The guys here at Bay City ATT were very helpful & helped me retrieve info that I thought was lost

Sorry for my last post.Your store inside the Bay City Mall went out of their way to help me out. I appreciate the great service I was given by your store and will be back..Salesperson took over 20 minutes out of his day to help...

Very helpful!

Zac was very helpful

Had the pleasure of working with Evan, and his assistance was very helpful, would definitely go back to this location!

Zac at the Bay City Mall Location helped me make an informed decision about my wireless service. Although I didnt choose AT&T he spent the time with me to discuss my options and choices

I have a $10 a month plan and I tried to make a payment and couldnt because I have a positive balance, Was told I cant make a payment until the new bill prints.. logically I ask when the new bill is available, yesterday was the answer!!! But Brandon made it all right by getting the payment taken care of. Thank you

Zac was very helpful

Evan at the Bay City Mall store was very helpful and got me just what I needed. I live just west of Houghton Lake, over by Merritt, and my Verizon service at my house is very poor. I decided to try AT&T and so far, Evans recommendation is proving great. If youre looking for AT&T service, this is a good place to go.

We were greeted when we walked in the store! All our questions were answered and as we switch my phone to AT&T, they were able to take care of cancelling my former carrier. We lost no information. We were completely satisfied. We were informed about new offerings but, the clerk was not at all pushy. Great experience!

Very knowlegable and customer driven associates...thanks Jake and Brandon!

I ordered the new note 20 online and couldnt get it to go all the way through switching all the info from my old phone!!! These guys are amazing, took their time and made sure I was all working...and it only took a few minutes!!!! These guys rock and know their business!!!

Brandon was amazing!

He is an awesome salesman. He shot me a text earlier today and I came in and got a new phone for my husband. He got everything set for me super fast and easy. Great guy!!!

Zachary was able to help us upgrade to the new Note 20 quickly and was friendly and knowledgeable with the details of the process.

Let me note this at the beginning, *I have a great Credit history* I went to AT&T to get ahold of the new iPhone 11 with their “free iPhone with trade in and new line activation.” I visited the first time and they asked for a $371 dollar down payment. I said that I would come back with the cash the next day and pay it. The phone costs “$0” so I got confused as to why I had to pay it. The gentleman told me I had to pay the down payment because the credit checks are tricky, I AM NEVER LATE ON PAYMENTS NOR DO I HAVE BAD CREDIT HISTORY. He said it would be applied to my monthly bill. Went in the second time and he told me his manager that wasn’t in the store would have to waive some sort of fee. (I have no idea what he was talking about but he said the manager had to be there physically.) They called me a third time and asked me to come in to get the phone and when I showed up, they SAID MY DOWN PAYMENT TURNED INTO $750. DO NOT SWITCH TO AT&T FOR THEIR PLANS. ITS BAIT TO LOCK YOU IN FOR 30 MONTHS. 3 visits and I got no phone, went to my Verizon store and I left with the new iPhone 11 within 15 minutes.

Visiting in Bay City, Mi and stopped into the AT&T store to get a Liquid-Glass screen protector. Service was great. Fun guys, fun store. Brandon was the best sales man ever.

Brandon and Zachary were great! Upgraded several lines and they were quick, informative, and personable. I have been to several locations and this being over an hour from my home I will continue the drive for such great service.

Jake and Zach were a big help with all of my questions about my wireless internet device and billing! Thanks guys!

Brad did a excellent job helping me get my new phone and got everything set up the way I like

I have been a loyal at&t customer for many years. I wanted to update my services and went to the store for information and help in doing so. The crew at the store (all 4 of them) played a part in bringing me up to date and offering me the greatest customer service. Whether I stopped into the store or phoned in for support they were always courteous and professional. Great teamwork guys!! Thanks so much!!

Evan was very helpful and courteous. Very good service. Highly recommend.

Evan did such a good job! Definitely coming back anytime I need anything.

Very knowledgeable about their products. Always helpful after your purchase. Great place to purchase a phone.

I would like to say I had the greatest experience today with ely klida he helped me get my new iPhone set up and was very helpful with all my questions and concerns!! Great job!

Zac and brandon did a great job.

Ely was the associate who helped me. The guy is INCREDIBLY knowledgeable. Im pretty big on asking 100 questions, and he answered them all honestly.The manager, Aaron, also drove across town to get me the phone I needed.They were honest, went the extra mile, and answered all of my questions. I will NEVER call ATT again. I will only visit the ATT store in the mall.

Ely dose such a good job every time I come in.

Great service!

Very helpful guys . Brandon and evan were great I appreciate guys....

Brandon and Ely were so helpful and kind. Highly recomend.

The gentlemen working at this store go above and beyond to help their customers. The support and guidance they offer is exemplary and greatly appreciated. They are extremely patient and considerate to those of us trying to keep up with the latest technology!! Thanks again Aaron, Ely, Trevor & Brandon - you guys are the BEST!!!!

Brandon was very helpful and knew what he was doing.

Zack and Brandon did an awesome ... highly recommend over the Saginaw store!!

Had the phone we wanted in stock. Zac and brandon where great.

The staff here are the greatest, they are so friendly and bend over backwards to help. AT&T however, what a joke. 3 times now Ive tried to get my services(cellphone, tv, and internet) combined onto 1 monthly bill, instead of 3 separate, that arrive 3 different weeks in the month. All i get is doubled billed and have yet to get them all combined onto 1 bill. Call AT&T and you have to pick the service you want to discuss, but they cant access your other service accounts to get you answers or get things straightened around, so you have to call back and go through that fn prompter again. Ive found screaming obscenities in between asking to speak to a representative may actually speed up how soon you actually get to speak to one, lord maybe it just seems that way..

The whole staff is very knowledgeable about the products they sell and are always very courteous. They also look out for the needs of their customers very well.

No wait here. Saginaw was horrible. Waited an hour an then they skipped over me and called people who came in after I did. Bay City is the best!!

Evan was very helpful!

Zac and Brandon did a great job!

Excellent customer service. Very nice people work there. Never have a promblem here.

They were very polite and professional about helping! Helped with all I needed and done right thanks a bunch at&t Bay City

Never trust what they say, even in writing screwed is att. Never get directv through them.

Went into the Bay City store and was very impressed with the help I received from Brandon and Ely! Got everything done that I needed done (which seemed extensive to me) and they saved me money to boot!!

Highly recommend Zac when coming to at&t.

Ely is the best! Come check out ATT in Bay City.

Att workers are always so helpfulI really appreciate it!

It was fast and easy to switch providers. Freindly staff and very helpfull.

They were very helpful in Bay Citywith getting my AT&T up in running.

Zac was very helpful.

Zac did great helping me!!!

They act like they do not know what they doing LOL

They have good service and very awesome people

Brandon was very helpful.

Branson was very helpful!

Got what I needed in a timely matter

Wow I got my new S8 phone and all data moved on record time. Excellent customer service from Eli !!

Wonderful help great staff.

He was very helpful in fixing the problem I had he knew what he was doing.

Aaron helped me answer all my questions and get me what i was looking for with the least cost out of pocket!! Rocked it!

Outstanding service in a very short time!!!

Great service thanks guys

Katlin was very helpful and knowledgeable

Excellent service every time I am there

Team was very helpful!

Great service

Very helpful and knowledgeable

Very nice and helpful!!

Very helpful.

Very helpful.

Very helpful staff

Awsome service was in and out

They didnt know Jack.

Garbage people

Couldnt locate.

Was having problems getting a phone and bad customer service.

Cant help anymore than any other store. They will literally just call the 1800 for you and leave you on speaker. Not helpful staff not a good company

Great

Great service.

Most of the time its a waste of your time