Stay away from those gangsters. They will use shady practices to steal your equipment, telling you among other lies, that its too old to repair, then they will fix it and sell it. They mis-use their customers electronic signature and forge commercial invoices and internal documents. Highway robbery! Totally unresponsive. No customer service at all. The worse business experience I ever had. All the positive reviews for this business are most likely fake. Scroll down to the oldest ones on Yelp to see more truth. ( something I should have done before dealing with those gangsters ). Just disregard any reply / comment to my post, and trust someone who has lost precious weeks thousands of $ dealing with those losers. After I took them to court I got my 2011 i7 27 desktop back and had it fixed for $300 or so somewhere else. It now works better than it ever did, and its not thanks to them.
I really appreciate the professionalism and helpfulness of the Brainwave staff. As a small business owner, I need experts to serve us and keep us functional at the highest levels. It is beyond great to have people we can rely on. I have had bad experiences with IT people in the past, and it has been awesome to work with this organization. The guys at Brainwave bring their A-game!Mark, the owner, is an extremely high integrity and high character person. He does a great job and cares deeply for his clients and his operation and it shows. Joshua, our client manager, has gone above and beyond with service and we’re very pleased with him. It’s been a great experience top to bottom. There is nothing “salesy” or self-serving about their company. I would recommend them to anyone for any IT needs.
They have the same No for 2 shops l, when I called they told they are open, however when I get there that store on 185 is closed. When I called again the told me the one open is close to Washington Square. I went to Best Buy instead.I might not see that it’s temporarily closed, but no one asked me when I called about which location I was calling and found out about the other store when I got there after driving 25 miles.
Its awesome place to get computer work done. Theyll also build you a custom computer if youre willing to work with them. They know their stuff.
Works great . Service was fast. Thank you so much
Amazing customer service! I will highly recommend BrainWave to all of my friends! Thank you for fixing my sons laptop and being honest with what I could do to upgrade without any sort of sales pressure! Truly an honest company! So happy to have found BrainWave!”
Go see them at BrainWave if you have a computer or phone that needs to be repaired, or if you want to buy a good used computer. Theyve helped me several times and every experience has been great. Theyre stand up guys and the real deal.
Excellent repair service on my very old laptop, works like new, couldnt have been online without them, THANK YOU! Fast and Reliable Service. :)
Staff? Incredibly friendly, knowledgeable, work hard to make sure you get what you are after.Building? In a state of improvement, but already gives a strong air of professionalismResults? Not sure yet. Will come back soon to see how they did on my build. Overall, no complaints so far.
BrainWave was able to fix my broken camera on my iPhone. They were friendly, responsive and reasonably priced. Very happy to have a working phone again!
Youll Rock, tried Computer Renaissance when I was up that way and all they did was try to sell me a **Brand New Used Laptop** and said my Best Buy Lenovo was cheap trash and you helped me in 15 minutes and did not charge me or down play my purchase. You need a shop in southern Oregon I would tell all my Brokerage friends about youll.
Couldnt have been a nicer group of geeks, which I say with affection. Brought in my laptop that couldnt hold a charge, identified the battery needed, ordered, replaced, and even cleaned up my firmware. I have a brand new laptop now, holds a charge for 8+ hours like it did when I bought it. Couldnt be happier.
Amazing knowledge and service.Also, a little humorous banter.I cant thank Josh enough for helping diagnose my issues and the speed of phone repair. The other guy, I believe his name was Jessie, was easy to deal with as well.
Do NOT go here. I took my phone in for a shattered screen and as soon as they fixed it, the guy putting my new screen on cracked it so I had to wait another day to get it fixed and then they found another issue I never had. The camera is glitching now and my screen is being super weird when I’ve never had that issue before. I’m giving them 2 stars because Victor the guy who worked on my phone was very nice. But now I’m out of $140 and have to go buy a new phone.
I brought my Xbox 1s in due to my son accidentally dropping it and breaking loose the HDMI port. They fixed the port, but it failed within about a day, I brought it back in and they fixed it again at no charge. Very grateful for the professionalism and the satisfaction they are seeking from their customers. I will continue to seek them out for my electronic repair needs.
Mark helped me with fixing the screen on my iPhone as well as suggesting a decent phone case for protecting it. He was prompt in answering my questions, providing a concise price, as well as providing a time frame which my device would be done.Excellent customer service, patient, quick, efficient, and I even came back the next day to add some purple glitter sparkle skin to the backside of the phone. Great staff, friendly, and overall excellent experience. Would recommend for cellular fixes and needs.
Amazing place they have really good costumer service and they are really professional with their work.thx for fixing my computer
These guys are amazing! Very thoughtful, gave me a bunch of options repairing my screen, prices were very reasonable! Very friendly! Kept in touch regarding status of repair and also follow up email/call to make sure everything was good.Highly recommended! A+++
Replaced screen and back of massively cracked Samsung Note 9. Reasonable service fee, fast turnaround time, professional application, solid workmanship. Will not hesitate to use Brainwave again. Han shot first!
Had an issue with my cell phone not charging. Thought it was broken. Took it into brainwave an Alec cleaned out the charge port for FREE!! Great place to go if you have cell phone issues
SUPER friendly! When was the last time your repair man followed up to make sure things are working right?
Called the both locations 2-3 times this morning and no one ever picked up the phone. I am sure they have great service but couldn’t even get on the phone with them to get service
They are NOT professional. I asked them to fix iPhone 6s Plus foggy back camera due to moisture. see attached picture. 4 days later, they returned bricked iPhone with repair charge. According to them, they ran the drying process system twice and were unable to bring it back. I just asked them to dry out still working iPhone but actually they damaged it and make bricked iPhone. Later on, other cell phone repair shop found improper wire connection and fix iPhone.
These guys are awesome. My dogs chewed my portable A/C cord in half. Now that Sears closed no one in the area repairs them. On a whim I messaged them through their Facebook. I know it was a long shot because they mainly repair cellphones and some other electronics. Turns out its totally in their wheelhouse. They also did it cheaper than some other place way far away. If you ever have some issue with electronics that you may not know what to do with. Give them a shout and see if they can help you out. They really saved me a pretty penny. Awesome store great people.
Alec was very attentive and fixed my phone same day. So far working great. He is very friendly. Highly recommend this company
Excellent service and reasonable price.They could perfectly backup my iphone data to the itunes without any issue.My phone dropped into the seawater and can’t turn on it and passed 2 weeks after that before brought it to the shop.
BrainWave Cellular provided me with excellent service. They were knowledgeable, fast and efficient at a reasonable rate. I would recommend this company to all who are in need of repairs on their cell phones.
Went here to fix my broken galaxy. Great guys, awesome customer service and speedy results. Comparable prices compared to other local businesses, if not a teeny bit less. Highly recommend!
Several years ago when Microsoft was sending out Windows 10 installs, I finally had downloaded it. The download was faulty and crashed my computer. Thanks to BrainWave, they were able to retrieve my hard drive and get me back up and running better than before. Recently, I bought a new computer with Windows 10 already installed and had them transfer all my data onto the new desktop. They were most accommodating in transporting my computer from the 185th & Baseline store to their other location by Washington Square and then back again without additional costs! The transfer of data was a complete success! I highly recommend their expertise in not only repairing computers, but all IT issues.
The most inexpensive place we could find to fix my broken phone. Staff was friendly and personable. Work was professional and there was a very quick turnaround. Fun stuff to see at the shop as well.
Very friendly service and fast turnaround on a broken iPhone screen. There was an issue with the repair and they immediately replaced the part under warranty. Highly recommend!
I love good customer service from businesses like Brain Waves that didnt mind spending a little time, with full attention, letting Beebe do my best to explain the problems I was having with a cell phone. And after that they quickly solve the problem and on the way I went! Thank you guys!
This is the only place I found who could replace the screen on my 12.9 iPad Pro and at a great price! The parts are expensive and Joshua really took that into consideration when charging for labor which is incredibly nice. It took a little longer than anticipated but I was kept up to date with updates and phone calls every step of the way letting me know what was going on. I think the best part is that Joshua actually cares about the products and customers and wants to ensure any products fixed stay fixed and working for good. Very honest and exceptional screen replacement! Thank you!!!
Ive used brainwave for years and always got good results on big or small projects. I no longer check anyplace else. I never give anybody the max score but they come close.
They were super great at fixing my phone quickly. I appreciated that they were open about their pricing (its pretty affortable btw) and called as soon as it was done. Hopefully I dont crack my phone screen again, but I know where Im going if I do!
This is the only shop that repairs phones with glass back in the area, ive done a repair twice in the shop and happy for both of the services. Staff is very knowledgeable, polite, quick on repair, reasonable price. Very professional shop, love dealing with pros.
Could not say enough good about this place. Honest fair people who want to do business by giving good service. Jeremy was a outstanding technician who from the get go was honest and upfront about my repair to my phone. Being faced with the decision of paying Apple $329 to do what I felt was a small repair or paying twice as much to get a new phone the $49 labor was well worth it. Got my phone fixed and couldnt say anything but positives about the experience. I hope never to need to make a repair to a cell phone again..BUT if I do this will be the first call I make!
Had them work on a couple of phones, great price and service!
I’ve brought my phone in to Brainwave Cellular twice so far, and both times have been amazing. The first time, I had my screen replaced. The second time, I didn’t know what was wrong, but Mark knew right away. Both times, my phone was fixed in the same day within a couple hours despite it being busy, plus the second time my phone was covered under a warranty they had on my screen since it was an iPhone. I definitely recommend these guys, they do fantastic work.
Jeremy was simply amazing. He fixed my phone in no time flat. He was friendly, professional, and super knowledgeable. I dont know what I wouldve done without him. I highly recommend his expertise and great customer service.. I will definitely be back after I drop my phone in the toilet again 😋
Had two phones fixed here. Same consistent great service both times! The techs are friendly and knowledgeable and explain options without getting too technical. Price is right too.
We had an iPhone SE that wouldnt charge and wasnt backed up. They worked with us to get the phone charged and get the backup going. We plan to take the phone for exchange at T-MOBILE. Very helpful and friendly place.
Brainwave cellular is amazing! I have taken several devices there and I always get honest advice, excellent customer care and fast and affordable service. Thanks Josh for all your help!
Dropped off my phone, picked up within 24hr. Excellent service and transparency dealing with BrainWave. My phone screen was fixed, no issues. Highly recommend!
Excellent and timely service, with clear communication on wait time and what is wrong with your device. Alec and Josh were able to answer all my questions, and went above and beyond in their customer service. Would highly recommend!
Zero issues of any kind. Very pleased with the 5 star customer service provided. Fast turn around and highly recommended!
The best experience I ever had! Fast and very knowledgeableMark the owner and his employee were very nice. they fixed my ipad in few mints. And prior to that Mark fixed my iPhone very quicklyI recommend this shop to everyone.! Thank you very much
Fast, honest, and reliable. My son broke his new cell phone 3 weeks after purchasing from Verizon. Verizon told me I had to buy a new phone but in fact I did not. Thank you to Cellular Mekanix my son had his phone back in less then 5 days (due to having to order the part). Will definitely be returning for cell phone repairs.
By far the worst experience ever! Lied about price!! $200. & 2 repairs later device not working!! It worked fine before they broke it with their repairs!! Extremely rude staff, especially the owner! Strongly recommend not doing business with these shady people!!
These guys are clowns do not go to either store prices are ridiculous they’re slower than mud And I tell you a bunch of lies ask the owner to contact Lea blew me off never even contact me do not go here
Great customer service. They fixed my iphone charging issues in about 30 seconds and didnt charge me anything. I tipped them $20 as I was expecting to pay much more to have my phone fixed. Highly recommended!!
Same day service, replaced iphone8 screen in 2 hrs!! And for barely over $100. Works beautifully, btw. Excellent customer service.
We’ve taken two items: an iphone in recent weeks plus an ipad last year; both for screen replacements. No issues since repair of both items. Everything was fixed quickly. My phone within a couple of hours, which was most appreciated. Just call ahead if its an urgent repair, to get realistic time line that will suit your needs.
TOP NOTCH SERVICE, LESS MONEY THAN I THOUGHT. I was putting off fixing my phone because I assumed it would be expensive. At the end of the day, it was quite reasonable. BONUS: Same day service! They were able to fix the phone in-house while I ran an errand. Now I am unafraid of eventual screen breaks or battery fails. Ill just get it fixed!
Service was not the best, as I didnt get what I wanted, however the customer service is very good. Staff was always helpful and cooperative. Very good customer service
Mark was very helpful in replacing a damaged battery from my phone. I wholly recommend utilizing their phone repair services.Was also looking to unlock said phone, Alec was nice enough to inform me that my carrier would do that for me, saving me a considerable sum.
I had an iPad with a shattered screen so I brought it to them. In a few days I had it back and I swear the screen looks better than the original. Great service and helpful staff. Having a broken screen sucks but already these guys will take care of it.
Honest Business. They were not able to fix my phone screen only because they could not find a part that worked, so they gave me a full refund. They then said that if I acquired an old phone of the same model, they would swap the screens for free. The only downside is that they do not communicate to you the status of your phone if there are any complications unless you call and ask. Otherwise, their service is great.
I have my iphone screen replaced within 45 minutes. Professional and fast services. Reasonable price. Friendly technician. Highly recommended!
They were able to transfer my broken device info to my new device which I thought was lost forever. Very reasonable repair cost and very friendly, knowledgeable guys. I would refer them to anyone having phone issues.👍
Brought in my wifes samsung Galaxy S7 for a new screen after it was dropped. Called first to get a quote - they were $80 less than the other place I called. No hidden or surprise charges when I came to pick it up. Phone looks and works great :) My replacement screen shipped a day late, but that wasnt their fault. Once it arrived, the phone was fixed the same day - fast service :) Will definitely come back the next time any of our phones need fixing!
Dear owner, you personally promised me to call back since I agreed to pay your price $60,and you didnt. Point! It is not fair to claim one price first time and increase it when I came second time. I think $60 for replacing rear camera doesnt look like charity. You mentioned that you were sitting in the back room when your technician was perfectly pleasant with me. You recognized my phone, and you even didnt find a minute to talk to me. Very friendly, right? I believe many people had good experience with you, but not me.
Great customer service. Quick turn around time on repairs. Accurate estimates for repair and reasonable rates. Highly recommend.
My Iphone started acting up and wouldnt hold a charge. Looked into a local place other than the Iphone store to take a look at it. Found Brainwave on google and stopped in at the 185th and Baseline location in Beaverton/Hillsboro.I was greeted by Mark at the front counter and was immediately impressed with his courtesy and enthusiasm. Told him the issue Ive been having and he promptly took the phone and tested the battery. Confirmed it was a weak battery. Showed me the test report and explained what the optimum level should be and how poorly mine was preforming. He then explained clearly how it all works and that a replacement would be $69.00 and take about an hour. I said go for it. He then took my phone apart in front of me and explained the inner working of these amazing gadgets. In less than an hour I had a new battery and my phone was up and running. I would highly recommend Brainwave for phone repair and yes they are certified to work on Iphones and other brands. So glad I found them and soooo much nicer than going to an apple store!!!! Jack McD
My experience was very good. I had a screen replaced on my nexus 4 for $100.00 including the part. I am going back to have a battery replaced that I purchased through the internet..Prices are reasonable and the service excellent. . I think I paid about half of what was charged for these services at other places.. I recommend them to you
Easily the worst experience I have had with a business. I will condense my experience in chronological order:1. Went in, paid costs for parts... and waited (they took down the wrong number, so couldnt reach me.)2. Part came in, so I took the phone to them. They did not have the proper tool to do their job (how?!), it should be in tomorrow... so I waited (they took down the wrong number, again.)3. Tool comes in so I take in phone yet again... this time they replaced the part, but it was not working properly (Im not surprised at this point). However, I once again continued to wait, because they did not bother to call and tell me I could pick it up, since they are completely incompetent.
So far Not so good.They said this time they order the right part.When it comes Ill find out how good they are.For now they are just waiting my time.
Great service and best price! He fixed my charging port in an hour or so. Other places said it would take a week. And the price was was about fifty percent less. Made my day!
Good experience. The folks there were honest and straight forward. Diagnosis of my phone was pretty quick and the repair price was fair. And since my repair was done some months ago and is still working, Ill also call them competent.
We take all our repairs to BrainWave. They are fast and reliable and they are very well priced.
I called BrainWave about repairing my tablet. It turned out that it was too expensive to repair, but I enjoyed talking to Josh, who was professional, knowledgeable, and clearly enjoys his work. He didnt try to lowball the costs to get me in the door, either. I would go to them in a minute.
It was much easier (and less expensive) to come here to get the battery replaced in my sons phone than dealing with our cell phone provider
Good work done, and just ask if you have any expectations or time constraints. They will tell you what to expect and have worked with me to make scheduling easy
I took my iPad into BrainWave Cellular to replace a cracked screen on my iPad. Alec was great explaining the repair process to me and I knew what to expect. Both Josh and Alec were knowledgeable and friendly. The service charge was more than fair and I feel that I received quality replacement parts. I will definitely be back the next time my kid decides to throw my iPad onto a rock again!
They replaced a battery in my phone in less than the estimated time. Unfortunately, the replacement battery was bad. I called and they ordered a new one right away and stayed after hours to put the old battery in for me so I could use the phone until the new one arrived the next day. In addition, they accidentally burned the screen but then replaced it for free, which was great because the screen was cracked! :)
Charger port quit working on my phone, it got wet in rain but not submerged. The guys suggested a water damage service and quoted me a price and timeline for the work. They performed the service but was unable to fix the problem without a part that was too expensive to be worth it. I went to pickup the phone totally bummed, when I pulled out my credit card to pay he waved it off and said its going to be hard enough having to replace the phone! True class act and so appreciated, thanks man! I will go here again if needed and highly recommend them!
Not only were they timely and efficient, they also explained exactly what was wrong and what theyd have to do. Other repair shops charged for just opening the phone, plus the repairs on top of that. The guys here opened it free of charge as soon as I said I was looking to repair it and an hour later my phone was better than new.
I took a trip to Portland Oregon and I guess the plane must have killed my phone I took it to brainwave it was tested and was pretty sure the battery had just up and died they replaced the battery and had the phone back to me within 2 hours phone works great thank you very much you did a great job
Quickly repaired the cracked screen on our device. Highly recommend.
These guys rock! They saved my iPhone 6s and it cost half of what I was quoted elsewhere.Super fast service as well.Highly recommended!
Good service: quick, well done, and reasonably priced
Battery in my Samsung Galaxy S7 needed to be replaced. I live in Florida, but was visiting Portland, OR. I got very lucky. A mobile phone repair shop that specializes in Samsung repair was out of batteries. They recommended BrainWave Cellular and I am thrilled they did. Battery and new transparent plastic screen cover replaced in 30 minutes. Customer service, from initial call to job completion was courteous and professional. Even though BrainWave receives far more 5 star reviews than anything else I was curious about a few, bad one star reviews. After reading BrainWaves response to a few of those it is abundantly clear that they did not deserve those poor reviews. Largely from bad actors who did something atrocious with their cell phone and expected repair miracles (and sometimes demanding a discount as well) from BrainWave. Count me on the side of the vast bulk of reviews - strongly positive - I could not be happier with the service I received from this shop and the very fair price.
I took a 12.9 1st Gen IPad Pro to them, which I admittedly got a little too ambitious with trying to repair and totally botched. They were able to clean up my mess and make and it a useable tablet again. Thanks guys!
Went in with a clogged charging port on my phone (to the point that I couldnt charge the phone) after several attempts on my own with a paper clip. Jeremy cleared out the lint and gave his suggestions for how I should clean it in the future. He insisted that it be on the house for such a minor issue. The whole process was about 2 minutes - very professional. I couldnt be more pleased!
Really quick and relatively affordable fix for a cracked screen. Would highly recommend that you at least let them give you a quote.
Multiple bad experiences. They charged both a family member and I each $30 on the spot for water damages on a phone. Didnt hear back or get any updates 4 days later and when we went to go pick up the phone(s) they were still in the same exact state we had dropped them off as. They didnt give back the money either so technically a waste of $60 and time. Take your electronics somewhere else.
Tim was super nice to explain the different options to fix my phone. Very pleased with the service and price.
Good service, cool people, fair prices. even gave me a bunch of help free of charge before i bought anything. will definitely come back if i have any more phone issues
Amazing customer service and fast repairs!Had a problem where the one plus one screen they had ordered was defective. My past experiences with phone repairs from other businesses had me worried that they were going to take little to no liability. Instead they fixed the problem ASAP at no extra charge!The staff is friendly and thorough and this is now my go-to place for all phone repairs.Thank you Cellular Mekanix!
Great service and reasonable price!
Very happy with their service. Got my nexus 4 screen fixed. I found their prices reasonable.
Camera in iPhone 6 plus was creating blurry photos. Cellular Mekanix in Beaverton repaired it by replacing the camera module. Very happy that this can be done and accomplished without having to ship the phone somewhere.
Great experience. I broke off a piece of a charging case into my lighting port. The owner, i presume, fixed it in no time and we were on our way. I will for sure come back of I ever need to!
Great service, fast and friendly.
I brought in my LG 20 with a broken glass on the back camera. He had it fixed like new in 30 minutes and only charged $35. Many thanks
Cracked the LCD on my Galaxy S4 and didnt know what to do. Found this place and LOVED it. They fixed my phone screen in like 20 minutes and theyre very fair on price! Any time I have a phone problem, I know theyll have my back.Thank you so much!
These guys are straight shooters and know their stuff! I got a great price on my repair and some extra education about my phone and the system that was greatly appreciated! Thanks much!
Quick fix, fair price with a warranty and great customer service.
Just got off the phone with this guy about a LG phone that will not boot.He gave me advice without charging me a dime. If the advice does not work I will be taking my phone in for him to work on because clearly he cares about customer service to the max.
I had fast service. In and out in 20 min. Everyone was pleasant to talk to. I would recommend them.