I had a great experience with Heather and Jason, they both stayed late to help not only us but other people. they were very helpful and friendly, very pleasant experience

BEWARE, Worst Verizon authorize dealer, bad Manager attitude and customer service they try to scam you with $195 bundle, they told me to come and phone is in stock but when i got there the manager and rep asked to buy the accessories bundle with that or they won’t sell me the phone. They didn’t mention this over the phone and trust me had a very rude attitude by the manager she was just awful. I am very disappointed with her attitude and customer service and will never go to this store and tell me friend circle about this experience.

Good staff, really good. Mariah was awesome helping us.Dont change anything.

I am pretty sure they have mostly fake good reviewsBad management, rude, tried to scam me, they bait you first that they have phone but then ask you to buy extra accessories bundle else you wont get iphone 13 pro.She (manager) said you have to buy because you anyway gonna need them, what the F ?, it is customer discretion if they wanna buy the accessories.She just tried to make exrta commission, i wish i could gove them zero

Best verizon center ever. Staff was helpful and went beyond. I bought two phones and Heather transferred all information on both devices. She took the time to explain phones and plans. Terrific!

The easiest, most informative and pleasurable Verizon experience to date. Cal & Chris could not have been more helpful.

Chris was awesome - he was very professional, fast, and efficient - not to mention funny. Thank you very much for the help!

Chris rocks! I made the mistake of stopping at another location in Manchester for convenience sake to buy a new phone. I was told since I was a loyal customer they would help me get the best deal. To save $350 on a phone that I was going to pay in cash, my service plan would need to be upgraded costing and extra 1200 a year. I was dumbfounded and wondered who falls for this business practice. I left quite upset and went back to See Chris who is my usual go to. Chris is honest, knowledgeable and put each plan’s cost down on paper. He never tried to up sell me but worked with what was best for me which happened to be my original plan All this while training Cal. Verizon needs to hire more people like Chris! Chris is amazing!! Visit the Bedford location for great customer service!

Reviews online made me think Id go here in lieu of the ACTUAL Verizon store (This is a contractor). WOW was I wrong. Phone was previously opened, not a big deal, seemed new so ok. Took longer than expected to get set up with Heather, not sure it was her fault really or Verizon. Then had phone for over a week and it didnt work without Wi-Fi. Went back, Chris was stand-offish, ended up on phone with Verizon, changing SIM cards and over a month later now I find he created a Sub Level account to get me out the door so my payments arent being directed correctly and am now past due. Been on the phone with Verizon six times this morning, now on hold for over 18 mins waiting for closure. NEVER will go to this location again. Theyre set up to get quick product sales and have nothing to do with the Monster Verizon who is on another level of insanity. They offered me $6.00 for being without the phone for a week. SMH

Chris helped my family and I merge plans and get four brand new phones. He was extremely helpful, knowledgeable, and consistent with the help that he was giving. The time spent was used accordingly and was made to the point to know exactly what we needed to know and make the process a success. Would highly recommend !

I had a great experience with Heather and Chris.Chris volunteered to go to another store in Derry to get 2 more Samsung Galaxy 10s. They both were very knowledgeable and business friendly.They both stayed till after 7PM to ensure that I had my phones and they were set up.Thank you very much Heather and Chris

I will never ever go to a regular Verizon dealer unless it is an absolute emergency because of this store. They are SUPER friendly and SUPER helpful! Matt and the manager (lady I forget her name Im sorry!!) there are always smiling and so down to earth I dont feel pressured or uneasy anytime I go in for even a silly question. Thank you everyone! Highly recommend 10/10!!!!

Waited to long the attitude has changed its like they got to big and power so attention is lacking in customer service department elm street store was the best no longer in my opinion I was very upset the last time I had to bring my cell for help the gentle man that helped was good but not enough help for customers so they are in demand

Heather went above and beyond to help me yesterday to get service on my new phone. I will recommend her to everyone. I know that if I have any questions or issues I will go to her as I have trust in her knowledge and excellence.

Ive been going here since we got our service in 2001. All of the staff here since then have been wonderful! Heather, Chris and Christopher are so attentive and helpful. Christopher took his time and was very patient. Its the only place Id go for my phone service.

This is the second time that I have visited this location and spoke with Chris, the assistant manager, who is extremely helpful and courteous. I will go out of my way to go to this location for assistance because of his excellent customer service and the way he explains everything in detail and is genuine in his responses.

Over the weekend, Chris and Chris (both of them) provided me with a terrific customer service experience. They were thoughtful, provided options and made suggestions, then set up a new phone for my mother and fixed my own black screen situation. I cant say enough about how much effort they put in on this project. Kudos!

Best Verizon store! We have used this store many times and it never disappoints. The customer service is always the very best and we feel like we get the best deals here. Would never go anywhere else. We have had excellent service the past two years from Ian, Jean and most recently this past Christmas we purchased 5 phones from Timothy who was so patient and helpful. We recently needed help with a credit we had been issued to the store as a result of the phones we purchased and Jean helped my husband through the process. Its an excellent store because of the people who work there!

Great experience...I tragically had the black screen of death happen on my cell phone. Decided to visit GoWireless...walked in and was instantly taken care of. Within an hour I had a new phone, with everything transferred over to it (yes they were able to find all my info on my broken phone)! Its the best experience at a Verizon store that Ive ever had...no lines, no waiting!

Heather is amazing! We went into Verizon’s GoWireless store in Bedford, NH and Heather helped us add a line to our plan from another carrier. There was a mistake on our original account that Heather caught and spent time personally to resolve the issue for us by calling the right people to help resolve the issue. We were very thankful to have Heather on our side and not only help us resolve the issue, but also give us the best deal. Heather deserves to be recognized by Verizon for her superb customer service, welcoming personality, patience and persistence. Thank you Heather! We definitely recommend GoWireless in Bedford!

We went to the Verizon Store today to get a new phone. It was a very pleasant experience. We would highly recommend this store and if you are lucky to get Chris you will love him. I hope he gets promoted to Store Manager in the near future. Five Stars for Chris!!!

GoWireless has been my go-to spot for any of my own or my families Verizon needs in the past. Compared to experiences at the larger corporate stores in Manchester, GoWireless offers a more customer focused experience, where as the corporate stores just want to sell you a phone and get you out!My last experience with Chris was great. We had one phone on our line that was destroyed beyond repair. Chris went through our bill and showed us our options of buying a new phone and how that would effect our future bills. Chris took the time to explain everything in laymans terms and helped make sure we were happy. There were no pressure sales and I felt as Chris was really just trying to help us find the best fit.If you are looking for a friendly, local business to have your Verizon Wireless needs met, GoWireless is the place to go.If youre looking to have someone try to sell you what they are going to make the most commission on, go to the Verizon store in Manchester.Thanks again guys!

Chris Dunn has been helpful on multiple occasions. He is patient & knowledgeable & makes sure the job is done right. Wonderful customer service!

Employee working was knowledgable about current tech. Very helpful and not pushy. Good experience. Thank you.

This store is the best verizon store Ive been to customer device is awesome they know what they are talking about when they tell about your problems! Best people working there ever.always smiling an happy! Love it!!!!!! Keep up the good job 😁😁😁😁😁😁😁

I have had Verizon for 2 years.. 2 phones.. Ive visited my local branches quite often..never satisfied with the outcome of circumstances... I went to the Bedford store.. they solved 2 yrs of problems in 2 hours. The store manager, assistant manager and the best customer service agent Hailey were the utmost professionals. Great store...

Customer service was outstanding. Tim and Ian answered all are questions with patience and willingly educated us. We were not rushed and were treated like valued customers. We had a very positive experience and would highly recommend doing business with this GoWireless retailer.

Visited for the first time. Better than the VZW corporate stores from my experience. I’ll definitely be coming back here instead of going to corporate store in mall.

Chris gave us a fantastic service. He was very knowledgeable and patient with my questions.

Chris was a huge help! My Note 9 had been having issues with the sim card, and he was able to get me a new SIM card and troubleshoot some issues with the new activation. Overall a great experience and I will definitely return to this location again.

Ian is knowledgeable and friendly. He resolves any issue I bring to him. He is my go to for phones and tablets. I have been a customer of his for years, my whole family feels comfortable with him. I will continue to utilize Ian and staff at Bedfords go wireless location.

Excellent staff, Luke and Heather helped me figure out a week long issue I was having with my service in 2 days and really went above and beyond in helping me. Id recomend any Verizon customer or new comers to this location.

Wonderful store! Magnificent customer service!! Ian and staff help you get what you need, in a timely fashion. If there is a line wait for for them...they are worth it!

The manager Heather was the BEST! I went in with many questions, iPhone, iPad and billing questions!I wasn’t looking forward to going but actually had a fun time!! She answered all my questions!! I even bought another iPad!! I will NEVER go anywhere elsewhere!!There was an older woman there working with Chris. She was so happy with him helping her, she was crying when she left!!In this day and age, it was so refreshing to go where employees are personable, friendly and knowledgeable!! GREAT job!! 👍

Had a great and wonderful experience. Very stright foward and took the time on explaining the bill and how it all works. Highly recommend!

I cant speak highly enough of this Verizon facility. I have been to many Verizon Wireless retailers and the Bedford location is by far the best. I have only met one of the staff members, his name was Chris, but he was the most professional, kind, and intelligent employee I have ever had the pleasure to meet. He helped me set up my phone, called customer service to ensure I got the best price, and even stayed late so I could get my iPhone that day. Furthermore, I know that his kindness extends beyond his job, because after he was done helping me, an elderly woman approached him (after the store was closed) and asked for help because her phone wasnt ringing (she just had it on silent, but you know how elderly people are with technology). Chris was very polite and explained that the store was closed, but he didnt mind taking a quick peek at it. Obviously it was a quick fix, he just flipped the phone off of silent mode, but it just further exemplified Chriss dedication to his company. I am never going anywhere else except this Bedford location for all of my wireless needs.

Sadly I have to say this was the absolute worst experience I have had with any Verizon store!I came in with a simple request to help fix a mistake made by an associate at this location this past summer. (One that was admitted over the phone) Not only was it the worst customer service but was treated with such disrespect! I am hoping we were just the target of someone having a bad day and that this isn’t how others are treated.I come from a field that customer service is the top priority- I understand after my experience at this location that Verizon in Bedford does certainly not follow the same standards. Very disappointed

Chris at the Bedford location is the best..he was upbeat,answered all our questions(and there were many) and we never felt rushed. He made sure I found the right phone, did not try to pressure us into something we didnt need. You have a treasure in Chris!

Well lets just say that they are not staffed well enough to keep up with the demands - - the wait is atrocious and disappointing.

Go Wireless helped us to activate one of our loaner phones for our customer. Quick and friendly customer service. Employee addressed our issue in a timely manner.

Came in to buy a phone upgrade. Super fast and friendly

Best customer service Ive ever had. Both times Ive been in I was helped by Timothy and he was outstanding to work with. Verizon needs to do everything they can to keep him. I wont go to anyone else.

Jean was amazing he explained everything about my plan. New note 4 and tablet. Will never go to any other verizon store. Highly recommend going to see jean

I want to thank Chris Dunn for helping me with my phone issues. He was very very helpful with resolving my problem. He is always helpful whenever I come in with a phone problem. Great customer service!!!

Tim Pitts has worked with us from the time we bought our iPhones. He has been helpful every step of the way. He helped guide us with a recent accessory purchase. His professionalism and follow up has been excellent and much appreciated.

Very knowledgeable and helpful.

Customer service is wonderful. Employees are kind, knowledgeable, patient and understanding.... I have been a long-term customer here since 1997. Bedfords hidden gem for cell phone sales and service.

PLEASE READ.Went in to upgrade phone yesterday. According to Verizon Payment Plan (formerly EDGE Plan), I am eligible to receive a new phone with no upfront cost, and make monthly payments on the phone.The folks (guy & gal) in this store insisted that Verizon Plan had changed, and that now Id have to pay a $175 upfront charge for the new phone, and then continue to make monthly payments. I was certain there something being mis-communicated, so I went through this a couple of times, and they held strong. Sounded awfully fishy so I walked out.I confirmed with Verizon Support this morning that I DO NOT have to pay $175 towards the new phone, and that the plan DID NOT change as they had said. They recommended going to another Verizon location, and I upgraded my phone as I had expected, with NO upfront charge.Just curious how many people have been swindled of an extra $175 (plus or minus, depending on phone, of course) by this store. My guess is that for every 1 of me that walks out of the store there are at least a few people who end up actually paying this.Lesson learned: HEAD TO A REAL VERIZON STORE, not a retailer, and certainly not THIS retailer.

Today my Granddaughter turned 13 and for her birthday she was given money to purchase the iPhone she has wanted for months. We went to this authorized retailer and the it was one of the worst retail experiences I have ever had. I was told that they did not have the model she wanted in stock and when we asked if they could check another location I was told there are none in the State of NH because a special promotion was in effect and they were all sold out. At that point he could clearly see my granddaughters disappointment and he attempted to up sell us a phone that was far beyond the needs of a 13 year old. We left after much pressure for us to buy today I called a real Verizon store was able to purchase the phone today and yes it was a New Hampshire store! I will tell everyone I know NOT to go to this Verizon pretend store! These sales people were only concerned about a sale ... not about assisting a customer and used deceit to try and ruin a young womans birthday.

If you are the manager of this store you should be fired. One representative there during lunch handling one customer for 40+ minutes while I was there - dont know how long before I got there. Asked, do you think you will be done soon? No. Meanwhile, another guy was on the landline phone with customer service - wherever they might be - because the person who sold his minor daughter an ipad and a service plan without his permission 2 weeks ago doesnt work there anymore. Not a good sign, but having stopped in a few times over the past several years I have never seen the same person twice so I suspect the turnover there is very high. The rep at the store said I dont have the power to do anything about it.Now I dont necessarily blame the worker at the store, you can only help one customer at a time really. Its poor management to leave that person alone during the time of day (12-2) when everybody goes out from the office to take care of their issues with the phones and wireless plans.

We are long time customers of this Go Wireless store in Bedford, NH. Our family got our first cell phones here and this year we surprised our daughters with new phones....the team of Christopher, Greg and Shyann were wonderful to work with and very helpful and patient. Special recognition to Christopher who pre-ordered the phones and walked us through every step and handled two last minute changes for my oldest daughter and my wife ! Thank you Go Wireless !

These guys are the best! The store manager, Ian has helped me for years and he is a superb customer service professional.

The store manager Mary was wonderful! She helped me with all my needs and will be coming back for all my Verizon purchases!

This place is absolutely horrible they arent an actual Verizon store! They try and sell you BS packages that you dont actually need to buy. Go to the MALL VERIZON never this one its horrible service and they are not owned or affiliated with Verizon they are just advertising the product to get you to go there. Dont recommend they are scammers.

Good place to shop. Prices ok.

Worst e pertinence totally unprofessional the woman there is hopeless pity Verizon hires such low quality people to run their stores. Walked in to buy a phone and was ignored for 10 minutes while she and the other sales guys were chatting away with others. Better off going to the Verizon on south willlow street. This dump should just close and save Verizon the embarrassment of hiring jokers in their company

Worst experience ever with a phone service over a week just to order phones and get them to me with many hours on the phone with customer service

Heather was a great help

Bad untrained customer service representatives. Rude women.

Tim did an excellent job breaking down our plan costs and identifying areas where we could save and improve. We will continue to use this Verizon location as our go-to store for services and upgrades.

Excellent service

Great service, and opened the door for me before normal hours by 10 minutes, tx girl

Professional. ..helpful. .pleasant. .

Excellent service and wonderful staff

Good but a little pricey

This staff never disappoints! James, Steven, and Meagan always solve my tech issues!!

Jean was kind knowledgeable and a good student.

They were very helpful!!

The best costumer service ever

Amazingly helpful

Very knowledgable

Ian is the best!!!! Love this store ❤️❤️

Shyann is the best.

Kind, courteous and so helpful!!

Great customer service!

Excellent

Service and concern for full utilization of your phone!

Great service

Helpful staff