Connor does a great job! He’s very knowledgeable, and very patient with the customer

Connor was amazing. He took his time to review our account and saved us on our monthly bill. He also assisted my wife and I on a upgrade on our phone and was very knowledgeable and very easy to work with. His customer service was amazing! Thank you Connor! Great experience all around.

Connor was so helpful in doing a major upgrade from an IPhone 5 to a new IPhone 12 Max. He went above and beyond and was personable + courteous. Highly recommended going to this location!!

Great experience. Connor was very helpful and knowledgeable. He answered all my questions and helped me to replace my drowned iPhone. Also handled all the set up when it arrived. I would highly recommend Russell Cellular for friendly service.

Matt was excellent customer service, great attitude. Explained everything to me, re-explained in a different manner when I did not understand, so I could understand. Very knowledgeable about all products.

Fantastic customer service. Matthew couldnt have been more through and helpful - highly recoomend!

Easiest and most helpful phone purchase ever. Highly recommend Matthew and thus Verizon location.

Connor was great!He explained everything and is Efficient & knowledgeable.

I received so much help and kindness when I needed to replace my iPhone. Connor & Mel we’re both amazing mad scientist and made a stressful transition to be joyful and I am so happy to only ever come back to Russell Cellular

Very real, personable, helpful and efficient service!

Such helpful and patient service: I really appreciated it!

Jackie is wonderful! So patient and helpful. We were able to upgrade and get a great trade-in deal. Great customer service!

Conner was wonderful! He took the time to explain everything, looked things up in my account that had been confusing me and explained them, looked for the best rebates/offers, and was very personable. I do all of my business at Russell Cellular in Beverly. I’ve now purchased 2 iPhones, 2 Gizmo Watches, and 4 iPads there.

Jackie was unbelievable. There was a long wait With several demanding clients ahead of me. I observed Jackie be patient and kind with everyone. Friendly, knowledgeable in many areas, and extremely helpful. She was the only employee on duty and handled it superbly. She is a tremendous asset to your business. Keep her!!!!

Connor was great. He was alone in the store but graciously served everyone in the store efficiently and managed expectations for incoming customers. He is a wealth of information and took time with all customers.

Even though the manager was closing early for lack of AC he reopened to help me get the replacement charger I needed. Thank you.

Excellent customer service! My family has had two exceptional experiences shopping at this store and upgrading devices. The assistant manager Jackie, and the associate Connor are both very friendly and helpful. They take time to explain everything to make sure you are getting exactly what you need. Highly recommend this store!

Went in and spoke with Jackie - she was lovely and helped me activate my new phone while she was working solo on a Saturday. What a wonderful experience and person!

Connor was fantastic! He was so patient and helpful. I will recommend this store to everyone

Excellent customer service!

Steven was highly accomplished and professional and made this transition to Verizon a seamless one!

Great customer service (Jackie) and extremely helpful. I will recommend them all my friends!

The Verizon store in Beverly, in the Whole Foods plaza- has an assistant manager named Jackie. Jackie is simply terrific. We have numerous phone needs. The latest was to get my mom a new iPhone. Jackie really listens and matches us all with the right phone and the most right cases and equipment. She does the transfer from one old phone to the new phone. She works out the monthly new phone payment - she never oversells - just gets you the right phone. My moms in her 80ies and not a techie - my children are teenagers and are very tech savvy - Jackie just does it all. With supreme customer service and a smile on her face. She’s just the very best. Ask for Jackie - she is the queen of all iPhone info!!

Good service and knowledge. Very helpful. Glad we got your store nearby

Matthew was very knowledgeable and detailed.

Jackie offered stellar customer service from beginning to end! She was friendly, took time to answer all of my many, many questions—all with a smile under her mask! Jackie went above and beyond in making sure my purchase and my understanding of how to use my new device was complete before I left store. I’m sure I’ll be back for accessories, etc. Thank you, Jackie!!

Quickly set up my iPad and iPhone. Connor has exceptional knowledge of mobile devices! Thank you!

Excellent experiences with both Conner & Jackie. Very efficient, pleasant and professional. Would highly recommend utilizing this location.

I went in to buy a phone. Jackie was amazing. The store was immaculate and she has knowledgeable and helpful.

Russell Verizon and staff, Connor and Jackie are the best. They give 100% +++ excellent service in maintaining, updating our needs so we have the best service with mobile technology

Absolutely amazing customer service! They go out of their way to help you and even during this hard time! So satisfied and happy with my purchase and this store will be my #1 go to for now on!

Jackie was pleasant, knowledgeable & a great teacher on all the new things my phone can do.

Jackie was extremely helpful in setting upmy new iphone. I will recommend her to anyone who needs a new iphone! Joan Berg.

Fantastic service and follow through by the manager. I couldn’t have asked for a more professional experience.

The employee at the store was pleasant and very helpful. I will shop there again.

Fastest most efficient purchase and set up of a phone ever! Polite and informative, the sales people were terrific!

I was there on a Sunday. Waited my turn, but was given the attention I needed to get a new phone.

Connor was very professional and knowledgeable.

Great

Jacky is a rock-star!