What a wonderful Experience I started and ended with Dionne and was walked through this process with Pete! As a recent single mom, who knows nothing about technology, the options, services and the “how to’s-he Pete took his time, listened, and was so very insightful!Both Pete’s and Dionne professionalism and personal touch was refreshing, and very much appreciated! My kids will be thrilled too!!

Pete (Pedro) and Gina (manager) were the ultimate professionals. They found a phenomenal plan for our family, and we had a very complicated port issue, getting our phone lines over from Google Voice to AT&T, and they were so patient and persistent, determined to make it work. Dionne (the other manager) was also super friendly and helpful. Highly recommended based on my experience working with the great staff at this store!

Had issues over the phone support helpline, but went to the store and Sasha did a great job helping me very quickly solve the problem. This is the type of support you want from a company. Thanks Sasha and Cedar Park AT&T store.

My nephew and I came in to check the price for getting him an Apple Watch. Kenneth M. checked us in and ultimately ended up helping us out, as well! He was great from go. Not only did we get my nephew a new watch, but I also got one AND our bill was lowered! What a great trip! Kenneth was very thorough with all explanations of each change that was made and each new item that was added! It was truly a pleasure working with him!

Pete was great! Super helpful and answered all of our many questions!

I had an issue with my phone that took hours and days to fix. Dre took great care of my issue. He was very attentive to the issues and make the whole thing seamless. I really appreciate his help.

Dre helped me today and gave us wonderful customer service! He answered all of our questions and took a lot of time to make sure we were happy.

Pretty miserable place. The staff is very disrespectful and pretty much confused about anything. Booking appointment is of no use and no one attends to you. Pretty surprised that AT & T is still functional

My husband and I were having issues with our U-verse TV, come to find out something was wrong down the street… long story short we needed to call a local ATT store to pick up a box in order to watch TV… well… Gina saved us a trip and got us set up with Direct TV Stream and basically saved the day. (Considering it’s College Football Saturday!) We had been back and forth earlier in the day with people that just had terrible customer service, but when we finally made it to Gina, it was like we were the most important customers she had!!!If her supervisor is reading this, GIVE HER A RAISE!! She really is a rare kind in today’s world, so any organization would be lucky to have her!! She literally made my entire day! Not just because she solved our problem, because my faith in good customer service is a little restored because of her!

Pedro surpassed expectations and delivered exceptional service! Looking forward to working with him again. Thank you ATT for providing such valuable service!

Kenny and Kris were absolutely amazing! They fixed a problem I caused that took over an hour and required calls to AT&T. They never got update, we’re always patient, and never gave up until I was satisfied. They provided absolute amazing, first class service and I cannot say thank you enough!

Kenny has been an absolute amazing help! We came in today to pay off our current phones and upgrade. Not only was Kenny very knowledgeable but he was outstanding with his customer service. I will be coming back and recommending this location.

Dre helped us out today! He was so quick! And so helpful ! We have like 7 lines and he found ways to save us like 200 extra a month by Looking very closely at our account! Deffinetly reccomend getting to help him for anything you need if possible.

Jevin was amazing at helping get us my son’s new phone set up and running! Thank you so much!

Ken Marrow provided outstanding, top notch customer service to us. He was very thorough, extremely patient, and explained all of our options in each case. Throughout our time with him, I always felt that our best interest was at the forefront. Thanks, Ken!!! We would like him to help us in the future if possible.

Went to upgrade my iPhone X to the 12. Abel greeted me and asked what help I needed. Once we got to the nuts and bolts of the sale, Abel was very knowledgeable, professional and efficient. Ha answered all my questions and addressed my concerns. Very happy with the total experience. Ask for Abel you won’t be disappointed

I had an issue with my business account and Gina was excellent and went the extra mile to help resolve the issue! Will definitely be returning if I ever need anymore help!

I had a very helpful, timely and complete experience with Kenny M’s guidance and help. I came close to lunchtime and worried about a line. He was quick and got me all set to go.

I give 5 stars for my experience with Kenneth! He managed our account chaos with expertise and solved many of our issues so easily! He even responded to my email on his day off. My goal is to work with him anytime I need to do business with AT&T.

I wanted to give a shout out to Skyler. He helped me so much with my new phone. He was absolutely amazing. He knows his stuff.

1 star to the store/staff. 5 stars for Gina Garza the Assistant Manger.While Gina is the Assistant Manager at this location, she should REALLY be the Store Manager. I cannot begin to explain what an AWFUL experience I had at this location, only for Gina to restore my faith in At&t -- 4 weeks later.From entering into a promotion that the sales rep was dishonest about, to never receiving the accessories I purchased (a screen guard that 3 different employees messed up up trying to put on my new device, which then had to be order and shipped to my house, which was actually never placed and therefore never received -- I will give the Manager credit to this as he did in fact fix this error) to extra charges I never agreed upon, to my old device actually being ineligible for trade in, to the fact that my new device could NOT be unlocked for 36 months (which I spent 2 hours in store confirming COULD in fact happen, as I travel internationally for months at a time), to going back and forth to 3 different at&t stores, and spending over 30 hours on the phone with customer service, Loyalty dept., and the Cedar Park store manager. To never receiving a call back from the Cedar Park store manager who said he would make this right that same day, after 3 weeks of trying (i gave him 5 days to call me back, he never did). What an absolute MESS.After 4 weeks, I suddenly landed in the hands of Gina, who in only 1 hour MADE RIGHT, the ENTIRE wrong! I cannot begin to explain how grateful I am for Ginas dedicated customer service support and the WAY SHE CARES for customers. As a 10 year At&t customer, I was READY to walk away from At&t for good! It is ONLY Gina who restored my faith in the company. She really cares about customer experience and about OWNING mistakes, and it entirely showed. ASK for her if you need REAL management support at this store.If an area manager reads this, Gina deserves a Promotion.

My wife and I have been long time ATT customers for all Services at the cedar Park Hwy 183 store. We have always received great service but today’s service with Sasha was far beyond exceptional! Thanks so much for your help, guidance and making us aware of fantastic savings. You are a great ATT ambassador and ATT is lucky to have you. Sasha…you Rock! Thanks so much.Mark and CherylLeander, Tx

Was told I could bring the old phone in for a trade in value of $300. Said I have up to 30 days to do so. Went in a week and half later to do so and now they will only give twenty dollars on a trade in value instead of the three hundred they told me a week and half ago. Very dishonest. Very disappointing, especially when new phones are about $1500 these days.

The customer service at this location is fantastic. Two different employees, on two different days, were able to walk me through the process of filing a claim, getting a new phone, and then trading it in for a newer phone to take advantage of an offer currently going on. Basically they helped me safe money and get my money’s worth for a new phone. Highly recommend.

Horrible...do I have to even give a star?? You did not buy the phone here so we cant help you, sorry your device doesnt do that.. we only sell phone plans and our phones here, no support I couldnt even get an effort to try... I went to another ATT store 10 min away and they were incredibly nice! Had me fixed up in 7 minutes.... With a smile...

Kenneth, who helped us, gave us wow service! He was extremely helpful! I thought it was going to be really difficult to get a new phone and walked out with a new phone feeling great about my decision!Ken let us know all of the different options and explained everything for us, and was very kind when we needed stuff repeated! Overall great experience!

Love this location!! Kenneth offered one of the best customer service experiences! He is very knowledgeable with ATT’s services, features and phone offerings. He was so patient and answered ALL of our questions. Couldn’t ask for a better experience during what can typically be a frustrating process.

Bought three new phones, beautiful accessories, and lowered my monthly bill. Kenneth Morrow was our customer service rep. He was friendly, helpful and knowledgeable. Wait time was less than five minutes and all safety precautions are being taken.

Walked in for some trade in help and Amahd gave me one of the best customer service I’ve ever had. I really appreciate his patience and understanding. Makes me proud to be an AT&T customer.

Kenny and Kris were so helpful and nice. Kenny was definitely an expert and I will refer friends and family to him.

Great experience and Amahd was very knowledgeable and helpful. I highly recommend this att store.

If you go to this store ask for Abel. He’s the man. Super knowledgeable, kind, compassionate and fully knowledgeable about what AT&T has to offer. He saved us money on our bill, got us the maximum amount for our Galaxy S9 trade and explained the features and benefits of switching to an unlimited plan. 100% satisfied and best AT&T experience ever.

Just got 2 Apple watches and an iPhone at ATT store in Cedar Park. We were helped by Kenneth and he was awesome! Super friendly, professional and helpful. Explained our new plan in detail and setup all devices. He’ll be a manager before long.Edit:Maybe not so great? Turns out Kenneth didn’t bother to tell me that the watch he was selling me wasn’t going to work with my iPhone 6! Was planning on upgrading my phone anyway, but not after just buying a watch!

An open letter to AT&T:Your website says two of your core values are “Live true” and “Pursue excellence,” but that has not been my experience with your online customer service or your Cedar Park, TX, store location. My mother, who has been a customer of yours for decades, passed away. As the executor of her estate, I needed to cancel her wireless service. Upon calling, I was transferred to a customer service rep named Alexa in you cancellation department. She told me I could not cancel without the account passcode. When I explained my mom was deceased...her response was that my mom was the only person who could update the account. How does a deceased person update a passcode? When I asked to speak to a manager, she told me there was no escalation path. I then went to the Cedar Park, TX, where sales rep Sam told me I would need to take care of this online (I had already told him that wasn’t possible), or I would have to come back another day because the manager was busy and had two appointments. Except I went to another store where a manager was able to cancel my service in 10 minutes time. So I don’t buy either Alexa or Sam’s stories...your employees are lazy and rude. And when I mentioned this experience locally, everyone I have talked to has said they won’t go to the Cedar Park location because the staff SUCKS!!!

Pete at the ATT store in Cedar Park is amazing! Fantastic service. Thank you Pete.

Pete was wondering extremely helpful. I am happy to have AT&T.

Kenny was really helpful and patient, got us in and out of there super quick.

Today I came into the store with a completely smashed iPhone. I was having a TERRIBLE day. I had the pleasure to be assisted by Kenneth. He was AMAZING and so kind. I broke down in tears several times and he told me, “if it weren’t COVID I would give you a hug.”… this just made me smile. He was SO professional and knew his stuff. He deserves a special shout out! Thank you, kennth!

Ken helped me and my family get onto a new plan with new phones, which is normally stressful and can be overwhelming, but Ken was so personable and made our time spent in store enjoyable and one of the greatest employee costumer experiences I have ever had! Will definitely be returning because of his wow service!

I had an appointment with Skylar on 4/23. I had excellent customer service. He is very knowledgeable, friendly, and patient. I appreciate his customer service. Thank you so much!

Joe took excellent care of us during our visit to the 1431/183A location in 1890 Ranch. I had my two grade school age kiddos with me that required the usual management and bathroom breaks that come with parenting. Joe was perfectly content to be patient with us while also fully explaining the benefits and details of the iPhone and iPad upgrades we were there to complete. I cant say enough about how well Joe handled the transaction and overall experience for our family. Thank you so much!

We were very fortunate to have Kenneth as our CS rep when we upgraded THREE iPhones. Honestly, I don’t know how he kept all the different balls in the air. We had to pay off one phone before upgrading to the Unlimited plan, and I was thrilled that we got HBO Max with our upgrade! Then we bombarded him with questions about each iPhone. My husband got the SE, my daughter got the lavender iPhone 11, and I got the iPhone 12Pro Plus. Kenneth was meticulous as he went through all the steps to set each one up, putting on the glass protectors, answering additional questions, and helping us reset passwords. This was all done with patience and kindness. He made a long and detailed process as pleasant as possible. Thanks Kenneth!

Joe was great and very professional. Only reason we didn’t walk out was because of Joe who helped us make our purchases. He literally did what Josh should have done and failed to do. However Josh and the tall reddish blonde hair guy had terrible miscommunication and we were in our car on hour waiting.

Thank to Kenneth Morrow, he goes by Kenny, my experience at this store was very pleasant.He is very courteous, helpful and understanding. He sold me what I asked for, and nothing more. He also made my transition from Android to iOS seamless.Thank you, Kenny!

Kenny and Dre are the best!! Went above and beyond for me.

We have been trying to clear up some billing issues since early December 2020. Today we were helped by a young man by name of Abel at the Cedar Park, Texas location. He was a wonderful example of what customer service should be like every where. He was polite, professional and very patient. He worked through and solve our issue and explained everything to us. Thank you, Abel! The Bryant’s

As always with this store I set an appointment and as soon as I was in the door was taken care of if customer service and great products are important to you this is the place to go. They are a great team at the Cedar Park store I drove 45 minutes because I never have any problems here. Thank you for the great service and my new phone is awesome.

I went in the store to update my pin code for my Att internet account. The staff even could not find my account when I gave him my correct account number. It feels frustrated to deal with the inefficient system and not helpful staff.Recommendation: We need to love what we do, or find some other careers excite us.

Ahmad was so calm and assuring during my visit. He met all my needs and was so patient with me. I was having an awful day and left without a phone. He helped get it all sorted out and I was out within two hours. This seems like a long time however we accomplished a lot and got everything sorted out within that time. I was very impressed!

My elderly mother and I were kindly and patiently assisted by Robert at the AT&T Store on Whitestone Blvd. I had been unsuccessful online in deactivating and unlocking my mother’s iPhone in order to add her to our existing phone plan with another provider.After calling and speaking to Customer Service, we were advised to actually go into a store and seek professional help and assistance. That’s when we met Robert and he sympathized with our frustrations.Although our concerns were outside the scope of service provided by the store, Robert went above and beyond as our AT&T Customer Representative and we left one step closer to our resolution.He made it personal and professional. This level of customer service is missing in so many businesses today, so we want to thank you again Robert for everything you did, when you could have easily dismissed us and told us to call Customer Service and try again online.

I can’t express how grateful I was for the exceptional customer service I received from Austin at the Cedar Park AT&T store. He was very patient ands extremely professional. Thank you Austin!!!

Showed up yesterday and was immediately greeted and welcomed by Joe, I told him what I was there to figure out some billing confusion I had and he was able to resolve the problem very fast. He also helped me and my Fiancé get Apple Watches. Joe was very knowledgeable on the product and services it offered. Joe was very knowledgeable on the AT&T services as well! Also Ryan the manager had to step in for a little bit of help and he was also very kind ! Thank you for the help and kindness!!

Crystal was amazingly helpful when other stores were not really able to get my fathers phone going today. Awesome service and patience with the process. Will be sending the folks here for service new phones etc...

Richard at the AT&T store in Cedar Park on Whitestone was great! Very professional and nice! Go see him!

Amanda is one of the most helpful customer service people Ive worked with during this pandemic. She provided actual service, was friendly and helpful. She was also able to get the exact accessory Ive been hunting for. Shes very straight-forward and easy to work with. Assuming they work on commission, she deserves every penny.

Went to AT&T today to upgrade my phone and my husbands. We were lucky enough to work with Kenneth. He was very knowledgeable and kind. He set us up with a better plan for our family to help us save money and improve. So happy with our experience today.

Go see Amanda! She was extremely nice and professional, she helped get my daughter her first phone for her birthday, she made the whole experience great!!!

I was sold in 11 Pro back in November I am quickly running out of memory. When I traded in my phone I was told I would get a $900 credit and the phone was $1000. Now they’re telling me I owe the full price of the phone and I cannot trade it in. The salesman was very misleading I guess just to close the deal. Now I’m stuck with this phone unless I pay the whole entire thing off. I guess it’s time to find a lawyer since they’re doing shady deals I highly recommend not shopping here. Next time I buy a phone I’m going to record the whole conversation and use that in court.

I’ve been having issues with my phone lately and I finally just took it in. I just wanted to thank Crystal for helping me and being so patient throughout the whole thing. She’s really such a sweetheart.

Our Experience today with Gina and Kenny was awesome! They took the time to take a problem that was escalating And turned it into WIN!!! They listened carefully to our frustration, and resolved the situation in 10 minutes. I can’t thank them both enough. Five Star customer service and communication.

Josh was very friendly and helpful! I would recommend this store!

I had the most fantastic experiences w/ Abel!! He helped me several times last week & this week... long story short I wound up getting the wrong ph. sent to me & had to exchange it & then I wound up exchanging it again due to personal preference for a new iphone & this all happened over the course of 1 week. Abel was very calm & patient w/ me (I have bad anxiety) & explained everything thoroughly to me... he made me feel comfortable & confident about the outcome... he turned my not-so-good experience into a great experience... I highly recommend anyone going in make an appt. w/ him he is absolutely wonderful... very nice & patient... very knowledgeable & thorough... all-around phenomenal experience... this gentleman needs a raise!! 10/10 highly recommend go see him at AT&T cedar park, tx!!

Went to the store in Cedar Rapids and my daughter and I was greeted by Kenneth. Right away he showed her options in the store and selections on line. Kenneth was knowledgeable and seem in tune we out needs. He also assisted me after he sure he satisfied all her needs. I was impressed with his customer service, knowledge and how quickly he assisted us!Thanks Kenneth!

We were very pleased with Sam at the AT&T store in 1890 Ranch. He was very kind and helpful. He took the time to explain any information we asked for and was very knowledgeable about the plans and our options with trying to trade in our phone.We greatly appreciate his time and attention to our needs. He put our wants and needs above the sale by offering the option to get the new phone from a different store to get the color we wanted.He provided high quality customer service and ensured we were not left without answers, understanding, our the best situation for our account and needs.

Joe is absolutely fantastic. The charismatic service, the quality of information and guidance. He was instrumental in helping my entire family upgrade their phone devices and provided us with an excellent experience. Very genuinely focused on a professional customer experience. Promote him to the top!Outstanding service.

Abel helped us today in purchasing a new phone for our family. He was so helpful and informative and took valuable time to go through our options and plans. He gave us a thorough examination of our family accounts and helped us make better decisions about how we are using our plans. It is refreshing to see a business employee really concerned about the customer’s best interest and take such careful time to achieve it. Thanks, Abel!! :)

I really cant understand why anyone cant cancel and return the equipment here. Noooooo, you cancel here or online then drive to a FedEx to return AT&Ts equipment.Can someone please explain that. Does this make sense to anyone else?

Chris was an excellent agent. He went out of his way to get us the best discount for our plan and new phones. We got our daughter her 1st phone and she was out of this world excited! Thank you Chris!!!

We went in with the family and was help by Kenneth Morrow!!Excellent costumes service extremely friendly and helpful!We only waited minutes and he had all the information we needed and helped me saved money!!In all the time working with AT&T I have been with them for 10+ year never met anyone who takes the time to explain all the details and terms so well!! Thank you for all the help Kenneth we will be back for the holidays!!!

Neil was an outstanding salesperson. He was knowledgeable, friendly and ensured all questions were asked. We have purchased thousands of dollars from your store and it is fine folks like Neil and KENNY that make this my family’s go-to. Keep it up team.

Our wait was a little long but got great help!

Robert helped with a phone problem, and was super helpful and knowledgeable.

Crystal was the most funny husband and I have had since the lockdown. Fast too. Kenny was pretty funny too. LOL😂

I’ve been to several AT&T stores but I must say the best service has been the store on Whitestone.. it just so happened that Amahd has assisted me the last two times.... I have to say he’s so patient... I am not so technology oriented and he just didn’t mind... he answered all my questions and I left humming! Thanks Amahd!

Neil provided excellent customer service! Fixed issues I’d been having with my plan for months and smoothly added another phone to my plan!

Kenneth was incredibly helpful with my crazy order. I was trying to update and get new phones for myself and four children. He was so kind and patient with me and helped me get everything we needed! I appreciated everything he did!

Crystal was amazing. She went above and beyond to investigate all of our old phones with trade in value and scored us a bunch of money off our bill. So pleased to have great customer service. We also had great service from Abel on Sunday and today Dixie the manger asked several times if we were ok and assisted in helping with EVEN more credit. Thanks AT&T Cedar Park!

Robert kindly welcomed me into the store and asked to assist me. When I clearly was upset with the experience I had just had at a previous AT&T store, Robert noticed and was more than willing to turn my day around. Upon me requesting to speak with a manager, he hastily found one for me. Dixie was the manager who assisted me and was more than understanding. She provided me service with care and urgency! They were able to make my really terrible situation into a FAR better one. I will always come back to Cedar Park AT&T.

Excellent serviceKnowledgeable repVery pleasant experience

They helped us right away. Very polite, professional with a big smile. Thank you ATT it was a pleasant experience to remember.

Abel at AT&T was AMAZING!!!!!! I went in to review my bill & current phone plan & he was very patient, great at explaining the errors that had occurred & got me hooked up with all the credits I deserved (that I didn’t even know I was owed!).Rarely do I ever write reviews, even more rarely positive ones, but Abel really took the time & provided excellent customer service!

Kenneth was extremely helpful, knowledgeable and very patient with me. I genuinely appreciated his help today!!

Staff here are polite and knowledgeable. Ryan greeted me and checked me in. Crystal and Richard assisted me and helped me to port my number to AT&T. Will definitely recommend this store to friends and family. Keep up the good work - Thank you

Skylar was the best and most helpful person weve ever had in any of the AT&T stores. He was patient and also thorough, explaining things that we had a hard time understanding.Give this man a raise.

Kenneth was amazing and had such a great attitude! He was extremely patient and easy to work with while fixing my moms Apple ID issues. She was stressing about it all week (as first world problem as that is). He saved me and my sisters from trying to fix it for her lol. Definitely will be coming back to do business!

Kelly was amazing for our complicated orders today!

Excellent customer service from Sam!

We had an excellent experience today at the store with Kenny. He was extremely knowledgeable, friendly and helpful. He solved all of our issues that we presented to him as well as helped us improve our plan to better serve our business needs. I highly recommend this location and definitely recommend Kenny to everyone.

I had a fabulous experience at the AT&T store. Kenneth helped us transfer and get new phones. Every time we come in, the staff are very helpful and nice. They make sure we are well taken care of and all our questions are answered.

Robert was absolutely outstanding in setting up my new phone on Saturday! He knew every single thing about transferring all my data. My business email info would not transfer properly but with his suggestions I came home and was able to do it myself. He even transferred an app that I was told by friends that Id lose! He was patient beyond belief, soft spoken, and a true gentleman! My husband and I just cant thank him enough. He went over and above all expectations! And on a Saturday!!!!

Abel Chacon was really helpful during our visit. 2 of our 4 phone lines were not fully transferred and although we called in multiple people at the AT&T phone number, no one ever fixed the issue. It wasn’t until Abel helped us that our issue was finally fixed. Great place to go to and please contact Abel! Very knowledgable and friendly!

NOT very good service. Needed to activate prepaid device but to no avail manager was rude & self involved. Did NOT help or address my reason for being in her store.

We recently decided to upgrade our phones and possibly our plan. We first stopped by the Spectrum store next door and had an awful experience. Because it was next door, we decided to check out the AT&T store. As soon as we walked in, it was the complete opposite of our Spectrum experience. Kenneth (the person who helped us) took the time to work with us to find a plan that made sense for us. I give this store and Kenneth my highest recommendation!

The only reason I gave 4 stars is because your associates were extremely nice and with me being an nice person. Knowing it wasnt there fault. but my order which was paid for and purchased at 3am. Was never received at noon, yet I was charged. By 5 ish we had to cancel my order and just start from the beginning. Running my credit twice. Also waiting on my refund. Since I made sure to pay cash the 2nd time I was charged. As a brand new customer, this is not a wonderful start.

Stopped by today to update one daughters phone and add a line for another daughter. Kenny walked us through the entire process and setup so we walked out with everyones devices working. Kenny let us know about all of the ongoing promotions to make sure we picked the best phone at the best price. He also let us know about an ongoing promotion to upgrade our home internet. He did this with a pleasant attitude, even though it took a little while to get both phones setup. Thank you for the great service.

Abel gave the best customer service!! He was so patient and caring. So knowledgeable!!! I hope he gets recognized for his service.

Switched over today to Iphone 11 Pro Max. Was helped by Neil. he did an outstanding job. transition was seamless and painless and did not take much time at all. everything on new phone worked great with no effort at all. Highly recommend Neil at this location. I use my phone for business and was great to see such excellent support from Neil. Thank you so much Neil really appreciate it.

Came into the store today needing some help with my my new phone.Visited with a young man by the name of Kenneth. He was very patience and very professional.He went above and beyond to help me.I am a very satisfied customer.Thank you Kenneth.Art. Cooke

Kenneth was awesome patient and very helpful. My son is disabled and Kenneth assisted with the details and he walked out with a setup phone.Thank you Kenneth you Rock!

Abel, the AT&T representative at the Cedar park store was outstanding! He took extra time with us explaining all the details of our new phone, and he made it very effort to help us navigate through our best options. I highly recommend him and the store.