My family and I was just looking around for a car and was able to find one that we were interested in contacted Cerritos Acura and right away was greeted really well by Manny he was able to get our information and help us really fast on a pricing as soon as we agreed we went in, when we meet Manny and the car we knew it was the right fit not just the car was amazing but the staff was beyond helpful gave us a great deal! Thank you to Manny and the staff at Cerritos Acura we went home with our dream car that our whole family can enjoy

I recently brought my car in for a diagnose/estimate, I was assisted by Alfred. Left my car in for a full diagnose due to my car not performing well. I was given an inaccurate diagnose; which would cost me almost $1,000. I was charged almost $200 for the diagnose. I decided to get my car fixed a private shop. My mechanic did not do anything else asides from what the dealership had diagnosed on my car. A day later I got my car fixed the same issue I previously had came back. Same engine light was on. I called the dealership because I felt I was given a false diagnose. I left my car there almost the entire morning. I was told there nothing wrong with my car. I then, asked to speak to the Glenda and then she passed me to the main manager of the service department. He was not very professional, he had a very disrespectful tone and towards the end of the conversation he said “period” to me. Like if he was lecturing me or looking down to me. I said I wanted my money back for the diagnose or I would like them to check for a shortage or for the v-tech solenoid. I have read that that could be what it was causing the issue with my car. Mark (I believe that is the name of the department manager) didn’t even take that into consideration and said that I could do whatever I want with my car and take it wherever I can. My money would not be refund and nothing else can be done.It is very sad and disappointed that the same place where I have been given my business had treated me very poorly and disrespectfully. I would not make business with Cerritos Acura ever. Service department is the worse !!!

I have been car shopping for two weeks and I have visited most of the dealerships in Orange County. I worked with Nate and he was fantastic. Nate was patient and not pushy or aggressive, no bs just space for me to make my decision.We were able to arrive at a competitive price, they gave me cash for my old beater car which was really worth nothing, they fixed a scratch in the door we found after I had signed for the car and they even had a courier deliver the second key to me at work.These guys really went ABOVE and BEYOND, I do not write reviews often but these guys really delivered. Thanks Nate and the rest of the guys that made it happen -Rahmeen aka Lawrence 😎

When i say go to Acura in Cerritos! I mean run there! They have the best deals and best customer service. If you have good credit, bad credit, trade in or over mileage on your lease nothing is a problem they will work with you. Ask for manny he helped me get the Acura RDX black on black 2021! They work with your payment desired and down payment. 10 out 10 best dealer in southern California!

We hate to have to write a bad review of this place because we had such a great experience with our sales rep, Golam. We spent significant time at this dealership and made a deal on a vehicle and were signing documents with their finance rep, Jaime. Jaime began telling us about Acura’s extended warranty program and we politely told Jaime that we were not interested in any extended warranty products (in fact we told the prior manager that before we made the deal). Jaime said “I understand but I have to finish telling you about these products because it’s my job and I’m being recorded and I will get in trouble if I don’t tell you about these products,” and then proceeded with his pitch. He showed us a document with three columns representing different extended warranty deals (gold package, silver, etc) and continue to READ each bullet point. We let him get through his pitch and afterward repeatedly expressed our desire to finish the signing process quickly as it was past closing time and we had an hour drive back to our home and it had been a very long day already. Jaime continued to repeat that he would be continuing with his sales pitch of the extended warranty and accused us of not being good listeners because all he wanted to do was get through what he was trying to tell us. We explained that HE was the one not listening. He then said in an accusing tone “even if it’s something free, you don’t want to hear about it?” By this point it was evident that Jaime had taken our push back on the extended warranty personally and doubled down on presenting the different options we had already told him we did not want, stating again that if he didn’t finish his pitch he would be fired. At this point we went as far as looking up toward the camera in the corner of the office and told the camera we were ok with him stopping this senseless pitch which was clearly designed to wear us down. Jaime continued with an aggressive tone and would not relent, making us feel threatened by his approach and tone to the point where my husband told me to take extra caution before signing any ensuing documents in the process. Jaime had created such a high level of distrust that we did not feel comfortable working with him any further. I then looked at my husband in disbelief that Jaime had become so threatening by using this predatory practice. We ended up leaving his office and cancelling the deal, unfortunately. Be careful with this dealership. They have a culture of predatory practices. All we could think about was what if our 20 year old or a student were to come in and face a similar situation with less life experience…. We strongly suggest purchasing your vehicles elsewhere. This was beyond hard selling - we truly believe these are predatory practices against consumers. The word NO should mean NO under any circumstances and no finance manager should be pushed to creating distrust and disrespect toward any customer n this manner. Shame on you Acura. You lost what could have been a loyal customer for life. You hurt your dealer brand - but also hurt the Acura brand as well.

We have had terrible experience with Collene Fiore. Collene was incredibly rude on the phone when we wanted to book a shuttle to pick up our car. She was condescending and never confirmed the address with us. When I called back to confirm the address, she told me it was my fault that they sent their shuttle to the wrong address. I told her that she never confirmed the address and she yelled at me! Then, she transferred me to her manager so that I could complain without AGAIN confirming the address. When I called back, she never picked up so we did not know when the shuttle would be arriving and whether it would arrive at the right address.We are never using Cerritos Acura again for service. We do not ever plan to buy another Acura because our service at Toyota has always been good/never like this. What ridiculous service.

Peter Browning, General manager at Cerritos Acura was exceptional. He was very courteous, and forthright in hearing my complaints about an unclear communication experience I had in the finance dept when I leased my 2020 ACURA TLX, that left my needs unmet, and a reason to lodge a less than satisfactory experience.Before I spoke to him, other managers I spoke with, appeared to be acting with an intent to deflect, block and stonewall me in my complaints, and this left me very frustrated.Peter showed that he understood the value of clear communication, and clear customer input in transacting business. He is A modern day renaissance manager.He acted very very promptly to ensure that I was restored to a position of reasonable equity and satisfaction. The attention he gave me in making me feel understood, was priceless, and more valuable then any numeric monetary compensation. When you are heard, you are healed! Feeling heard and understood is part of restoration to equity; he accomplished that first step flawlessly with intent!He then exceeded my expectations in ensuring that I could go anywhere that was logistically convenient for my oil changes, and I do very much appreciate that.I would do business with this dealership again, and I highly recommend this dealership to anyone looking to lease or purchase a vehicle, as they do have a great accountability system in place.Thank you Peter, for being a bright light at the apex of your hierarchy of accountability.

If I could give 10 stars I would I was eyeing a Jeep they have for no more than 2 weeks and a Jeep was my dream car so I stopped a couple times looked at the price, mileage etc but then I stopped walked in on Saturday and test drove it and instantly fell in love besides the car being great the service was more than I could explain they really take care of you and help you out the best they can (with good record of course) everything I was promised I was given even better I can’t thank Gary enough !! Let’s just say I walked out with the car of my dreams that same day within a couple hrs

Brought my car to here for some minor break issues, someone made a mess in my armrest storage with my hand lotion, the thing makes me mad is why you checked my armrest storage there is nothing to do with the break system. DONT LEAVE ANYTHING THAT YOU DONT WANT OTHERS TOUCH BEFORE TURNING YOUR CAR IN.

This location is too busy and probably that’s the reason for bad service at this location. Service agents don’t have time to take down your info, no loaners available for weeks. I also had break noise issue that hasn’t been fixed after 2 visits. Rather buy a cheap car so your expectations are set accordingly.

Edgar was amazing great help great customer service made me feel really confident in the purchase I made In love with my new car

Manny was amazing, professional and very efficient he was on top of his job found my mother the car of her dreams.. And Jesse was excellent with the price on the vehicle, both men are great at what they do if your looking for great customer service and speedy results there your go too guys

Excellent service provided by John N.! Honest, helpful, and very informative. Love my new 2021 RDX.

Excellent Sales man and woman especially Bud

Worst service, worst follow up. I wouldn’t recommend this dealership at all. Go somewhere else!

Brian Mitchell, the Fleet/Internet Sales Manager took care of me like no others. I have purchased many vehicles over the years, however none have been like Brian with such a white glove service. He followed up with me via phone and emailed me to make sure I understood my vehicle or if I needed anything. I will definitely be back to Cerritos Acura and Brian for my next one.

Best dealership in Orange County. I will come here for my next ride.

My family and I had an amazing experience purchasing a 2020 Acura RDX! All management staff and especially Manny did an amazing job for us getting us the best possible deal! Thank you guys so much again for everything and making us feel apart of your family.

Very thankful and highly appreciated the staff especially Mr Golam who helped us and made it stress free for me and my husband. . He is very accommodating and knowledgeable. The staffs are all professionals and kind. We highly recommend this place for everyone.

I normally don’t like to write negative reviews but this has to be done. The service advisor was rude, pushy and did not pay attention to my needs as a PAYING customer. He did not put the correct information in the customer order form and not only did they charge me for a diagnostic I did not ask for but they left my car halfway fixed . I spoke to both service managers and they both sides with the advisor saying that basically what he put on the order form was what I stated. In other words I am the LIAR and now stuck with a high bill.Do not trust your car here. You are better off taking it to alameda swap to get fixed. These people have no integrity whatsoever.

One word. They are professionals. Kind and caring. My grandkids will definitely own an Acura 💓🌹🌟

Went twice and met with two different salesman. One salesman “tried” giving us a “great” deal but we went, they gave a whole different number. A ridiculous number! The manager did not take us seriously and so we left. We contacted another salesman that also gave us a great deal but ended with another fraud and went we wanted a lower price, she didn’t even bother discussing it. The meeting only lasted 5 mins. I have never encountered such disrespect and fraudulent salesmen. I understand they want their commission but they shouldn’t except for us to sign off on such a ludicrous amount. Worst place and wouldn’t bother going again. Find another place with more pleasant people who actually want to help.

My wife and I are current owners of a couple vehicles, one being an RDX purchased in 2016. We have since moved and upon doing so have switched all our service areas to be the Cerritos square. I bought my Infiniti from across the street. This is only relevant to express that I am not new to the area, in fact, a year ago I was even speaking to Andrea Amabilis about the potential of another purchase. She was great. Today however, was just the second time dealing with this Wandhee fellow and I must say it has not been pleasant. I Came in for a taillight that wont go off. I want to state that I called in advance and had a 10 o clock appointment  which they didnt have a record of. No worries.I told the mechanics that they can take however long they need. No rush. Not a peep from me. Im willing to oblige by whatever they needed given the circumstances. I wanted to be empathetic.I then retrieve to my book  and 30 minutes later i was confronted by Mr. Wandhee who suggested to me that if know how to fix the problem  he suggests I do it myself because they were busy. He wasnt rude in how he said it, but if I could do it myself, why would i have driven there? He then suggest he disconnects my tail light and to come back another time. As a father of a 2 year old... How can Acura suggest to me that driving my child around with a broken tail light is the best method or option??? In speaking later with the actual mechanic he suggest an entire circuit rewiring... so as Im thinking about leaving the car, and first explaining to my wife what was going on, this gentleman looks at the mechanic and tell him I know you cant be here all day, He also makes a remark about rentals cost because theirs isnt available till Jan 4...and Im perplexed. Why is this man so preoccupied with my finances and how does he have the audacity to hint that I need to hurry up especially when Ive gone out of my way to accommodate him and Acura.. What i think is that my electrical stuff is covered under warranty and they didnt have the bodies or willingness to work on my car. Truly unacceptable behavior especially when we are due for an upgrade soon.

I called a day earlier to speak to the GM and expressed my thoughts regarding a service matter. I was told the matter would be taken care of. I arrived today in the morning only to be treated rudely. I can see that the service department does not know how to respond when asked to improve a service matter by their boss. Ive purchased 3 vehicles at this location and it will never happen again. Do not come to this location. They provide bad customer service.

Hello everyone Im looking into purchasing a 2017 Acura but I heard bad reviews that some of the acuras have the same battery draing issues has this happened to anyone can someone give me more information.

Really bad service start for the costumer service. They are very irresponsible. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

If you are shopping for a new mid size suv, go to Cerritos Acura and ask for Nathan Walker. Simply a expert in the car buying experience. A wealth of information and great listener.Today we went to the Cerritos auto square. Visited the Ford, Toyota and Acura dealerships. It was an eye opener, the knowledge from Nate Walker at Cerritos Acura was outstanding and the two salespeople at Ford and Toyota were very bad for those dealers. They didnt listen or have basic knowledge of the cars.Its amazing that the first contact at the dealership is with someone who doesnt have command of the features of the car.However, kudos to Cerritos Acura for the work of Nate and the outstanding customer service and wealth of information. Cerritos Acura is a great start to our car buying process.Thank you Nathan Walker and Cerritos Acura.

So I had a dead battery and I called over the phone the rep advised it would be 30mins and it would be replaced under warranty as the car was only a year old. I made an appointment and arrived 15mins earlyWhen I got here Alfred helped me and told me it would not take 30mins that there’s a few cars ahead of me, etcI said I had a time commitment and made arrangements over the phone, he LAUGHED! Straight up laughed. I asked to speak to a manager and she was like do you want to skip the car wash and inspection? I said yes that I just needed the battery replacedShe said ok that she would move up my car up the line but why didn’t Alfred give me that option? Or even hear my concernsA battery doesn’t take long to changeI usually go to riverside Acura and always have a great experience with any rep who helps me over there. This is my 4th Acura and will also drive from Los Angeles to Riverside for my car needs/purchases.

Sales department wasted my time and money. I was in contact with John, the internet sales manager. I told him i was interested in test driving the RDX, MDX, and MDX hybrid AWD with A-spec package. I checked the website and it showed the vehicles were there. Im near the end of my current lease and am very close to the mileage limit so driving the 60 miles round trip put me over. At 15 cents a mile it wasnt a real concern. The next day I contact John to let him know when Ill be coming to the dealership for the test drive. When I get to the dealership I found out the MDX Hybrid sold 2 days ago. I was passed off to a different sales rep who went to get the other cars for me to drive. The rep came back and informed me the cars havent passed their safety inspection yet so they cant be driven. So now all 3 of the vehicles I asked to drive are not available, Im spending money driving miles I didnt need to, and John who I was in contact with all morning never even bothered to check on the vehicles I asked about. Garbage customer service. Waste of time and money. Shop somewhere else.

We bought our vehicle here with the help of Gary Haskill. He was awesome and very patient with us while we were going back and forth trying to figure out which car to get. He did an excellent job in explaining all the features and the comparison between the different models. Overall we had a great experience here and well definitely be coming back to service our vehicle as well as any future purchases.

I tried to buy a used car here and thought I locked the car in as I tried to do so over the phone/email. The internet sales person informed me to just head in the morning when I planned to pickup the car up to sign paperwork instead of doing it today electronically. He then called me 6hrs after everything was set that they sold the car to another party instead of informing me that another party was still able to buy the car. Very disappointing as I have several family members that buy cars here for several years. We are no longer coming back to this location.

Re editing my review from 2020 from my bad experience with sales. I take my car purchased from another dealership to Cerritos service for warranty items. From my first time Raymond is very attentive, communication is excellent and all around great person to deal with in service. From my first bad sales experience just visiting this dealership a few more times in service has changed my mind that I just had one bad experience. I think its a great place to go visit. And if need service definitely look for Raymond.Aaron.

Great place! People are always courteous and very helpful. Bought my car here and bring it back for maintenance because if their great service. Don is amazing and always helpful.

:UPDATED REVIEW: I got a 2006 acira TL from cerritos acura since I got the car EIGHT MONTHS AGO the certified used car they sold me has been in the shop more then I have driven it. Here are a list of the problems Ive had with it that started ONE MONTH after purchasing the CERTIFIED USED ACURA from CERRITOS ACURA. 0/2 sensor(covered under warranty) catalytic converter(NOT COVERED UNDER WARRANTY) power steering pump(covered under warranty)right window regulater(covered under warranty)speed control censore-THAT LEFT THE CAR LIKE IT WAS IN NUTRAL IN A BUSY INTERSECTION WITH MY WIFE & KIDS IN THE CAR ALMOST GETTING REARENDED WHILE I PUSHED IT INTO A PARKING LOT (covered under warranty) transmission plus two mounting brackets (covered under warranty) but not the $200 shipping fee for the transmission. Valve adjustment(done through my own mechanic)$150.A major service( that should have been done by CERRITOS ACURA but opps guess they fergot) done by my mechanic $250 plus the $100 dollar fee for every time I have to take this car into get it fixed. So as of 12/20/2016 Im $2400 in payments PLUS about $1200 in repair fees. Not to mention the interior of the vehicle is literally falling apart the door seals, vinyl side panels are all falling off. I WILL NEVER EVER BUY ANOTHER CAR FROM CERRITOS AUTO SQUARE. And if your are in the market for a used vehicle I hope you read this review and take your business to a dealership that actually cares about you. Would you put your son or daughter into a vehicle that might leave them stranded in a unsafe location? CERRITOS ACURA WOULD

Julio our salesman was great! Yesterday I went to Cerritos Acura pretty much knowing what I wanted to purchase. He explained the features the vehicle came with and also some extra tips. He wanted us to look at other models just to make sure we were getting what we really wanted. He was never pushy and did not rush us. He made this vehicle purchase go so smoothly. I will definitely recommend Julio and Cerritos Acura to family, friends, and strangers!

I had the best experience at Cerritos Acura. I have been working with Edward and this process was like a dream. They had the car ready for me when I arrived but I never felt any pressure. He was knowledgeable and professional. The manager Bud was wonderful when looking at pricing and my payments, they both made the process simple and easy to understand. I would HIGHLY recommend purchasing your next vehicle from Edward and the team at Cerritos Acura. They have made me a client for life!!

My dad came in to get his car fixed, and Wandee one of the workers was very helpful to him and fixed what needed to get the job done in just a day. The customer service is absolutely good and my dad will come back if anything happens. Definitely recommend this place!!!

They worked with us within our budget. Were friendly while we negotiated something we felt comfortable with. Like most dealers still have to work at the negotiation. Some other dealers wouldnt even try to work with our budget.

We had a wonderful experience working with Alex at Cerritos Acura. From start to finish, he was responsive and detailed in communicating the information.Alex took the time to understand what our needs were and also suggesting items that would help us along the way.This was a smooth and efficient process. We couldn’t be happier with our purchase and experience.

Ryan Lee is awesome... He is accommodating to our needs... very knowledgeable, gave us a detailed orientation of our prospective new car... pro-customer... smart and moves quickly, that fits perfectly as we are a busy couple... he is the best salesman we have dealt it for the past week weve been shopping around for the perfect work car!!!👍🏼👍🏼👍🏼👍🏼👍🏼

I don’t always post comments, but I felt like I must warn people, DO NOT. Bring your car into service here, I brought my car for a routine service, and when it was done, they went through my car and stole $200 dollars and other stuff from my glove compartment. When I told the staff that my money was missing, they just blamed it on the car wash people and didn’t wanna tell me who worked on my car . What use to be a trusted and reliable service turned to lies and. A loss. So if you bring your car in for service be careful ..

The only reason why I give it a 5 star is because JESSIE ( Jesus), the salesman, is very professional, caring, knowledgeable, honest, and great! Had a little bad experience with my car, which I dont want to describe here, and I spoke with Henry, sales manager, and he was very rude and unprofessional. Either way, my car got taken care of and Jessie the salesman was very welcoming and caring. He went above and be hwyond Very nice guy and knowledgeable about the cars. I would highly recommend JESSIE the salesman!

Great experience with cerritos acura and sales man Paul La Fond.I Was on the market for a pre owned family vehicle. Went to difrent dealers and Shop online for the best deal and vehicle for me and my family.I email cerritos acura to do an inquiry on a vehicle that I had seeing online. Paul was fast on a reply about a vehicle on there inventory.  Was able to make a  apointment,  And test drive the vehicle hassle free. The whole time Paul was very helpful and attentive. Tests drove  a pre own Acura MDX and felt in love with the MDX, but i wasnt sure about the the color of the vehicle.Paul went over there preowned inventory and found the perfect car for me and my family. Took his time whit me to find the right car for my family. Never pressure me on a particular vehicle. We Worked out a great deal on the price, No hidden fees like other dealers, and gave me a better APR. Then my credit union. Will highly recommend CERITOS ACURA, and Paul La Fond. Dealer was very  pressure and hassle free very clean and updated whit covid-19 standards.Paul La Fond was very helpful, professional, Attentive and hansel free. He went above and beyond.  Great experience.Will highly recommend this dealership if your on the market for a new or preowned ACURA.  and will highly recommend Paul La Fond for a salesman..

Currently under construction, but spirits high, and motivated to to sell, sell, sell. This is the place to Bring your family for complete experience to find the perfect car for your needs. Lounge, free coffee, tea, water, soda machine. Free parking. Restrooms available for your convenience. See Mazdas new construction site of future homes. Make a day trip with friends and family. Love services guys. Prices are competitive, coupons on line. Just Awesome. There is no better place to buy/ Lease a car than Cerritos Auto Square Browning Mazda. Trust and dependability. Shuttle service pickup, drop off, for locals. Rentals too. Great service all around.

“Crooks in suits”❗️Yes, that’s right. Wanna-be car sales people and management posing as sincere car sellers here. They even have a scam looking for sales people using a fast-talker who goes by the name Tom Ross that teaches the in-coming sales people how to bump customers for more down payment then they bump you again in finance. You go in thinking of putting $2,500 down and walk out having put $4,500 down and feeling taken advantage of❗️

Julio gave us exceptional service! Very professional and went above and beyond. The nice thing about this dealership is that the salesperson stays with you the entire purchase. They dont just pass you to the finance person. He spent time explaining the cars features and he works hard to satisfy the customer with no pressure.

This dealership was amazing! The staff was so efficient! Specifically, Julio Ramos, was patient and attentive. We had three kids with us, so he worked diligently to get us into our new car fast. A big thank you to all of the staff here at Cerritos Acura!

Kari was very awesome. She approached me as soon as I stepped foot on the lot. She answered all questions in detail. She was very thorough when she explained each car. Very nice person as well

Gary Haskil of Cerritos Acura dealership is an excellent sales person. He is patient, caring, very cooperative, very friendly and takes initiative to help all the moments during the process of the sale of the. vehicle. He has all the qualities of a very excellent customer service. I wish him all the very best in his career in sales.Thank you

Referred by a friend that just got an amazing deal for a lease here with Edward S. Came in and Edward didnt disappoint! Professional, sincere, and honest. Traits not common in car sales. Highly recommended!!! Will be coming back for him in the future for our kids cars.

If you or anybody that you know are looking for a car no matter the situation your facing me and my team will help you in every way we can. Not just with a great deal but awesome experience.If you are are in the need of a car give me a call or sent me a text I will be happy to give you a free consideration 😊

We had such a great experience! Kari and Don worked together to make sure we got a rate we were comfortable with, and they helped us find the perfect car for our family. We highly recommend this dealership and working with Kari and Don!

Service Center Manager Glenda was very unprofessional when the same service Center employee I complained about you have them to try and help me again and he never apologized when I did sit down with him again. Super unprofessional and unapologeticJust rude. Apologizing would be Victors first responsibly and

I was in contact with this dealership, especially with Christian Ramsey for the purchase of a vehicle and I never had such a horrible experience. At all times he never showed respect and seriousness in his work made me waste time and money. I can only thank Jess G. who made me feel that I was valued as a customer.

Julio is the man! Went in knowing what we wanted and he made the whole experience enjoyable. He made sure we took our time and explained all the specs the vehicle had to offer. I highly recommend Julio and Cerritos Acura!

Working with Donald was an amazing experience and having him be the one to help us get my new car was really helpful. His customer service was some of the best we have received in any car purchase.

Tim Hill made the process of leasing my car so easy... I normally dread this process but he was helpful, friendly, and took the initiative to expedite the process for me. I highly recommend giving him a call; he was excellent.

Excellent service. I got an amazing deal on a beautiful car. Julio was a great sellspersom who helped us a lot and understood our budget. If I could give him 10 stars I would.

Julio Ramos is fast, courteous, and professional. Very efficient, detailed to knowledge, and I felt very comfortable for the duration of the car buying process. Highly recommend! Thanks

I had the pleasure to have Donald and Julio as my salesmen this passed weekend. I purchased my 2016 MDX, and I am overjoyed with it! The customer service delivered at Cerritos Acura was the best customer service Ive experienced. Information was offered, and my time was priority. I initially went in to see what I qualify for, but left with my new SUV! All smiles here. What made the experience best was no pressure was felt during the few hours I was there. I rate the service a 10/10! Everyone involved was extremely generous.

I interacted with Kari who came up to me as I walked through the lot. Within minutes, we were test-driving a car. Went back later in the week to test drive a couple of other cars and ended up purchasing one right then and there. Kari was always very friendly, helpful, courteous and professional.

The staff did a great job of accommodating our needs and finding the right car for us. The salesperson Roxana Ramirez did a great job! I would highly recommend her and this place to my friends.

Great peer to peer experience genuine human rep at this location his name is Victor P

I had the best experience that i think I will ever have in a car dealership. It just cant get any better. When your here ask for Raymond from the service department. Believe me you will not walk out Unsatisfied because he will not allow that. Just when i thought my day could not get any better Todd Rutherford the Sr. District Parts Manager who actually made everything happen the day I went. Todd makes sure that your car is the complete package he will give you the best Customer Satisfaction you will ever promise you that. Acura is the way to go Honestly.

Nate was one of the most relaxed and easy going car salesman I have ever encountered. I have always wanted an Acura and from the moment I stepped on the lot, I wanted it even more just because of how great I was being treated. Nate listened to what I wanted out of a car, and when I told him my price range he never once tried pushing me off or coaxing me to look at a higher priced vehicle. He was very courteous and very down to earth. The lot is under construction but the Acura team, including Nate in particular made sure my guest and I were very comfortable throughout the entire process. Acuras tend to last a long time, but rest assured I will be back for the next one.

Never had such great difficulty trying to get someone to even help me or acknowledge my presence. Ill take my business and money elsewhere. Their loss on an easy sale.

Gary helped us find our car. Helpful, insight, and nice to talk too.If I buy another car I will definitely let Gary take care of us.

Great experience at Cerritos Acura. I appreciate the way Nate conducted business. Great salesperson and very knowledgeable about the cars he sells. Surprisingly not all sales people are.

The management are crooks here and watch out for a guy named Tom Ross who they use to hire sales people. THIS GUY IS A STRAIGHT CROOK IN A NICE SUITE WITH SMOOTH WORDS! It seems that when car sales are slow they prey on people looking for jobs here and CHARGE THEM TO GET HIRED! CAN YOU BELIEVE THAT! A job is suppose to pay you, not you pay them. This dealership ripped off several people I know that all went there looking for a job after they answered a ad on Craigslist. And THEY HAVE A DEAL WITH YELP TO TAKE DOWN ALL THE BAD REVIEWS THEY GET!!! They might leave one or two to make it look good!!! MAKE SURE TO LOOK AT YOUR PAPERWORK HERE IF YOU BUY A CAR AND DONT LET THEM ADD THINGS LIKE CAR COAT PROTECTION AND STUFF TO YOUR DEAL TELLING YOU IT MAINTAINS THE VALUE OF THE CAR IN YOUR LEASE if thats the route you go. THE MORAL IS WATCH THESE SCAM ARTIST FROM THE SALES GUY BEING NICE TO YOU TO THE FINANCE GUY WHEN YOU GO IN TO SIGN THE PAPERS! THEY ALL LOOKING AT WAYS TO BEEF UP YOUR SALES PRICE!!!

I visited the Cerritos Acura Service department for oil change, transmission fluid change, and a timing belt replacement. They also noticed my battery was bad during a routine check and replaced it free under warranty. They have always been a well run professional establishment and this visit led me to the same assessment. The staff is very friendly, helpful and knowledgeable. Im generally pleased with my experiences with them. They arent cheap but they do instill in me a lot of confidence in their work.They have a newly remodeled building with less separation both visually and physically between sales and service. This will be tempting for service customers not to resist looking at and possibly end up buying a new car.

Best car buying experience at Cerritos Acura and that is thanks to Edward Santiago. He is the best sales person because he makes sure you walk out a happy customer. My sister/brother in law bought a car last year in October from Edward so we are returning back to him because of his excellent service. Next time you want to come check out an Acura go ask for Edward Santiago you wont regret it.

Let’s just start by saying I left this place and got the car in the picture from Nissani Bros.On January 1, 2020 my wife and I went to the dealership intending to buy or lease a vehicle. (I previously test drove and loved the RDX with Andy Sonora, great salesman btw, but my wife and I weren’t ready.)Andy wasn’t there on the 1st so my wife and I met salesman Nathan Walker and test drove the RDX again to be sure we wanted it. Nathan was great as well. He was a very personable and likable.When it came time to buy, they ran my credit (which can back as a high score) and they presented the numbers. They just didn’t seem to add up. Tim Hill quoted us a .9% interest rate which would’ve been great, but the monthly payment was out of this world. We had him run numbers for a lease as well and the numbers were nearly the same.We tried multiple scenarios and then finally pulled out an amortization calculator and called Tim Hill on his bluff and left. Tim Hill had the salesman, Nathan Walker call me back and apologize, saying it was his fault.I eventually spoke with Tim Hill and he admitted it was his own fault saying, I made a mistake and offered to do it correctly. The numbers were $50 a month less than they were before but still didn’t match the scenario of the down payment.I even offered him the scenario of a 1-pay for a lease to which he said “Acura doesn’t do that.” I hung up and went to Nissani Bros Acura and with the straight forwardness of their Sales Manager, grabbed the lease and was shown the scenario in which Acura does the 1-pay.

Completing our lease agreement was by far the easiest we have ever experienced. Everyone was extremely friendly, professional and knowledgeable in all aspects of aquireing a new Acura. Our sales rep, Roxanne, was absolutely the best individual and most knowledgeable we have ever dealt with. Cerritos Acura ROCKS!

I had a very good experience working with my sales representative Anthony, Bud from finances, in addition to the accountant Wendy. There were many other friendly staffing who assisted me and acknowledged my presence as well. From the moment I stepped onto the Acura lot, Anthony was friendly, professional, and well informed of all the cars and didnt take long to find me exactly what I wanted for the best deal. Will most definitely recommend this dealer to others, especially the staff who helped me.

Everyone was a joy to work with. They are the best sales team I have ever met. I will definitely be a repeating customer.

Cerritos Acura, is very professional from the service writer to the customer service lobby. Recommendations for additional service is suggested but only at the owners consent. The service is completed on time and if additional time is required, the customer is informed.

I have probably bought over 15 cars since Ive been buying cars from dealerships and Julio Ramos is the best salesman I have ever dealt with.And the rest of the sales staff like Bud during the negotiating step was painless.This is the 4th Acura I have bought from here. Im sure Ill be back again.

My experience at Cerritos Acura was awesome. This is the second time Ive gotten a car from here. Salesman and everyone there is friendly. Thanks to Gary & Bud for helping us get into our 2017 TLX. Go here you wont be disappoint at all

This place used to be very efficient and they would always help me find the best options when I would get my car serviced. And on my recent visit, the advisor went ahead and inspected the car for the TPMS when I clearly said it wasnt a concern and still got charged for it. On top of that I wasted all my day here because this advisor went ahead to give my car a full inspection and was looking for cost of the repair prices of things that I already knew of. Im very disappointed.

I have purchased several vehicles in the past at different dealerships and so far they have the same system and mentality. I needed a car that day and didnt have the time to shop around so I had to deal wirh the typical back and forth wheeling and dealing process with financing until I finally got fed up and got angry for them ignoring my offer. It took for me to get up and request my keys from my trade in and started walking towards the exit for them to stop and listen at my request. Needless to say, I drove off with my car that day. The salesman Donald, was very patient, helpful, knowledgeable and professional.

Nate was great! Stopped by just to look with a few ideas in mind and left with our perfect car.Thanks, Nate!Cory & Jen

Roxana Ramirez is the salesperson to see if you are buying an Acura. She takes the time to explain all features of the car and lets you decide what model is best for you. No pressure sales, gives you the information and works with you to get the car you want. Great Experience!!

Julio was a great part of my car buying experience. I appreciate all the effort he put into making it a smooth and non stressful experience.

Excellent service at Cerritos Acura! Gary was extremely helpful and patient throughout the process, making it a very positive car purchasing experience for me and my family. I am very happy with my new MDX.

This dealership never fails to deliver on their customer service. Ive purchased two cars here and the second time around was better than the first. Of course ever thing needs improvement and their hiccups along the way but, their willingness to listen, fix, and improve is outstanding.

This service center exceeds expectations every time. Victor is a most courteous and gracious service expert and I very highly recommend his excellent handling of service needs and assistance. What a pleasure, my first Acura experience. Many thanks, Victor.

Edward Santiago took care of me when I leased my TLX here, we discussed a price over the phone and he honored it, he gave me extra perks like trunk tray, mudguard, and key sleeve. I was in and out in less than 2 hours. Will definitely recommend him to anyone looking into leasing a car

What happened to their sales team? Wheres teethe courteous, polite internet sales manager. Wont commit to confirming if a particular car is on the list. Emphasis is placed on getting you too come in. Why dont dealers focus on customer service. Id give Cerritos negative stars if I could. Try South Bay, Acura if youre in the mood for a more honest dealership

Roxana Ramirez was an awesome sales representative and assisted me with a lease of an Acura RDX. She knew the car in and out and was extremely professional. Id been shopping around different makes of crossovers and by far Acura Cerritos was the most professional and knowledgeable dealership I worked with. I highly recommend this dealer if youre interested in either buying or leasing an Acura. Cant beat the price nor personalized customer service!

I purchased a Certified Acura MDX, taken it twice to get checked. The issue I am having is my transmission hard shifts and shudders. Mechanic contradicts himself saying they know they have issues with those transmissions but that the driver is the one who induces it. As me and my brother go to the back service to speak to mecanic notices several vechiles sitting with out tires literally on rotors. No stands anything,plus they had parts all over the place. I would recommend people not to service your vechile at Cerriots Acura.

I had an amazing experience purchasing my TLX today at Cerritos Acura! I was helped by the amazing Roxana Ramirez who spent time teaching me how my new gorgeous car works. I am also very appreciative of Kemic Larson for explaining me how the financial part works. This is the first time I have purchased a vehicle on my own and my team made it a pleasurable experience. Go to Cerritos Acura... youll be happy you did!

Excellent service from Cerritos Acura. Roxane was really helpful and walked me through the entire proses. Finally I am a happy customer. Thanks for all your supprt.

I called to speak to the service department and was transferred numerous times only to end up back at the operator. So frustrating. Never mind I will take my business to Yorba Linda.

DO NOT BUY FROM THIS DEALERSHIP. THEY ONLY CARE ABOUT MAKING MONEY . First off I came in with my girlfriend and I checked out the car I liked it so I proceeded to work with the numbers. The first salesman said the alarm was a optional choice then he brings back his manager saying actually the alarm is already installed on the car so I have to pay for the $1200 alarm, not only they said that the bank will only allow to take the loan with the alarm .“They said they just need to activate it “ so I was like okay . They told me come back tomorrow to activate it and I came back the next day was told the that the alarm guys don’t work on the weekend so they told me they’ll come to my house and they’ll do it . Alarm guy came couple days later and he told me I’m here to INSTALL THE ALARM. So I’m thinking wait what I was told the ALARM WAS INSTALLED ALREADY AND JUST NEEDED TO BE ACTIVATED ..I noticed the alarm guy had a uniform clearly didn’t work for Acura and he told me he didn’t work for Acura . Telling me his services are provided when the owners “choose to pay for their services “ -in my head this is a optinal service “ The salesman said I HAD TO GET THE ALARM OR I WONT GET APPROVED AND ITS INSTALLED. The alarm guy told me I’ll be here for about 3-4 hours installing it so THERE WAS NO ALARM IN THE FIRST PLACE . And the salesman was persistent that I couldn’t get the car without the alarm . Which is total BS . I can’t believe they did this to a college student that is already in DEBT WITH SCHOOL .Not only ! I called them many times they always hanged up on me . And I called them for the 15th time I talked to the manager he said he’ll call me back which was at 2pm said he’ll be here till 9pm . Guess what ? Never called .

We were extremely satisfied with our sales associate Roxana Ramirez she was friendly and knowledgeable. She made our experience very pleasant and smooth.

We drove all the way from West LA to Cerritos to check this dealer and though it was a long process, it is expected when you are buying a car because its a big purchase🙂 Ryan Lee explained to us everything and gave us comparison on prices if we are to buy a car or lease it for now and decide if we want to own it after the end of our term. He was very patient with our queries and he really did not try to be aggressive with us as most salesman do which we really dont want in the 1st place. Thank you ryan... we will surely come back for my next car...

They have a good service but the dont want to work with the prices with you no good deals I got mine in mission Viejo they are willing to work with you best time to get a car when they are getting new inventory they need to sale before the new inventory comes in (July to Nov.) Good luck

Ive been to a lot of dealers and Cerritos is one of a kind. Gary Haskill, my salesperson spent the time to make sure my vehicle was personalized to suit my every preferences. There is not enough words to describe the experience of buying a car at Cerritos Acura. You definitely have an idea of the performance and luxury of the car you are buying before leaving the lot. Every detail of the driving experience was explained during the test drive and every option whether it be comfort settings or driving settings was explored during the shopping experience. I have never been to any other dealer that goes through so much length to reveal the performance and well design of Acura cars. I got to know what everyone on the sales and service teams background was and this helped me to pick my service advisor and to better enjoy the features of my car . Again I dont believe there is a car shopping experience or dealer in the world like Cerritos Acura. One of a kind.

Weve leased many vehicles from Cerritos Acura and always have a great experience.Gary is our go to Sales Manager and we can always count everyone to take care of my family. Left with 2 new vehicles today!

I am 100 percent satisfied with my purchase..great custumer service i am very pleased! I recommend to ask for Roxana Ramirez to assist you she is just the best she will do the best until your satisfied!!!! ;) :)