Great experience, I love that the costs are covered by the insurance I set up for. We enjoy the amenities and getting to watch through the big glass window.

We told Brandon Roberts what we were looking for and the price we wanted to stay in. When we arrived he had two cars picked out for us with a possible third. He listened to what I wanted and was not pushy nor did he try to sell me something that was out of my budget. Crain Kia was wonderful to work with from beginning to end. Financing was broke down so we knew what we were purchasing and that was very helpful. We will definitely recommend Brandon and the team at Crain Kia. Love driving my 2019 Chevy Cruze !!!

Quinn and Sean both helped me so much getting my 2022 Stinger. They were super responsive and Quinn called me frequently to update me on the status of the car. They made sure I was in the know and that everything was as should. Finance and Quinn had me in and out in less than an hour. Super pleasant experience.

Very clean and comfortable waiting area. Customer service was great as well. Love everything about this dealership!

I originally rated them 4 stars after my initial experience, but have since been harassed over not providing perfect scores on the survey “as agreed” in exchange for a part on my car. I answered honestly and by in large positively. But this is next level unprofessional and I would not recommend unless you are into bribes.

Service was EXCELLENT! Delilah was extremely helpful. They made it super easy and painless.

I traveled nearly an hour to have a recall done. I called the week before and scheduled the work with an oil change.After waiting for almost half a day after driving 2 vehicles so that I wouldnt be stuck there, I received no call. I called to ask for an update and was told well call you back, which they didnt. When I arrived to ask in person, I was told that they didnt have the part for the recall! Why waste my time with an appointment if they cant even do the work?!To top it all of, I was thanked with a list of problems that totaled over $1,400 and asked if I wanted to schedule it. No thank you. Ill be taking my car somewhere else next time.

Son & daughter-in-law bought car there and it was scheduled to be delivered to them this morning yet here it is 1:20pm and no car no call . Guess after you pay they really don’t care about service . I don’t recommend this dealer. It’s too hot fir childish games and when you have kids it’s definitely not time to mess people over.BBB needs to hear about this.

The staff there is always friendly. I enjoy going there to have my car serviced. This particular visit was definitely a treat because I am learning my car and not sure of all of the features. They demonstrate great patience in ensuring you understand your car as much as possible. I thank the entire team for their service and a smile!

Sales were friendly and not pushy at all. They listened to what I was wanting and were willing to go above and beyond to make sure all details were included. Kept my payment where I said I wanted it and all transactions went smoothly. Courtney and Cameron helped me and I highly recommend this dealer!

Everyone I worked with at Crain Kia of Conway gave excellent service. From the moment I began to search for this vehicle my salesman, James Wahrmund, was very professional. He provided me with the information I needed and did so without being a salesman.All the personnel I worked with were very helpful and pleasant.

Great experience overall, when I picked my car up they surprised me by giving it a full detail. The service writer walked me to my car, answered all my questions of what was going on and was overall very pleasant to deal with. After the fact, I noticed that something was still wrong, I called back up there and spoke to the service manager and he told me to bring it in the following day and that he would get it taken care of! Fast and prompt service!

Vehicle was accepted by the dealer at the appointed time. The vehicles indicator light was investigated and no actual problem could be identified.All systems seemed normal. Fluid checks were normal. Instructions were to return the vehicle if light ame on again.All employees were courteous and the service department seemed thorough.

They took great care of me and my vehicle. Was very professional and even walked me out to my car! When I noticed I still had a slight problem, they told me to return the following Monday and they took care of it free of Charge! I added another Job to them on that Monday of replacing my headlight and they didnt even charge me labor for it because I had to return! Great people!

Higher priced than other local dealers but with the supply shortage they were the only one with the vehicle I wanted. Negotiated on on one trim level before I disclosed we had outside financing, wouldnt come off hardly anything on the upper trim once they knew I wasnt financing through them. Overall I give them 4 stars because I did end up with the vehicle I wanted and communication was decent. If they have the car you want, go for it but I suggest price shopping.

Shady tactics. My issue is with listing a car at MSRP, a window sticker with MSRP. We were fine with MSRP, we had communication with the salesman and took a test drive; everything was fantastic.We sat down and started getting the trade deal and everything going. They then hit us with the price, the price that was 10K higher than MSRP. We were then told all Tellurides have a 10% markup, well 10% of 34K is 3400.We were never told once that there would be a standard markup let one a $10K markup.Get a number in writing before you waste a trip.

Our family has gotten 3 kias in the last year. 2 Souls and one Rio. We are extremely happy with our purchases. Everyone that helped us was wonderful and very helpful. I am so glad we all decided to take that step and I am so glad we went to Kia to do it.

Extremely pricey just for them to tell me they couldnt fix the problems I was having. They told me they couldnt replicate the problems that I heard as soon as I started it back up.

Service was timely, staff was very courteous and they even gave my vehicle a car wash which was MUCH appreciated! Very highly recommend.

James Wahrmund was super helpful and on top of things! Handling basically everything for me ! They say CarMax is the easiest buying process but Crain Kia and James Wahrmund made this the easiest purchase of my life! Hands down the best experience Ive ever had with car buying! Thank you !

I am thankful that the Crain Kia took really good care of me and my car, they listened and made sure to get started on it right away. If I had had any questions, they were able to provide me an answer :) thank you Brian and the Crain kia team!

Unless youre getting service for free, dont use this place. Even then, Id be suspect. They forgot to pick up my car like they said they would, and when I called about it, they gave me several excuses why it didnt happen. They did come get it the next day, but I had left a note on some other things I needed and they completely ignored it. On the service paper work, they said they vacuumed the front (they didnt) and also ran it through the car wash (they didnt). I am not 100% sure they even changed the oil, but since I bought it here they are responsible for the “100 year, 100k mile warranty they offer, so either way they will pay for it.

Best customer service they did great everything that i need

We had made an appointment and was told the Flex would be waiting when we got there. Should have left when we got there and they had to go find it. That was the beginning of a long, torturous day waiting for one thing after another. The worst part, as soon as they got our money, they werent in any hurry to provide the contracted provisions. We really had to get hardcore to get what they promised. Never did get the full tank of gas, though. We bought our last two vehicles online and will definitely do that again in the future.

As soon as we went inside the salesmans office they tried to raise the price $1000 on the car that I had just agreed to that price on the sticker. What Im saying is I didnt try to haggle the price and they still tried to add a $1000. The salesman waited till after all the paperwork was signed to get my car over it in detail to get it clean. A no haggle car buying experience took 3 and a 1/2 hours!!!! If I didnt want that particular car I would have went elsewhere. I would recommend that you do the same. I never once felt like I was a valued customer. The guy who did the actual paperwork was good he had his stuff together. The people sitting in the sales managers office seemed like they were more worried about food runs then selling cars. Everywhere I looked I saw people sitting at desks with no salesman... waiting for who knows what. There was one couple sitting there that had been there longer than me they were sitting at the desk when I arrived and they were still sitting at the desk when I left.

Was a great experience..... quick easy and very friendly service. Made sure we were happy with everything before we left. Will definitely be going back!!!

Well it started when there was a Ram 1500 for sale, went to look at it and it was the wrong truck pictured. So it wasnt a waisted trip we ended up with a newer truck with less miles and great service from Aron. Thanks

My overall experience was 5 stars! My sales associate was James Wahrmund who was an awesome friendly person who easily got me exactly what I wanted/needed. James did a great job and made us feel like family- and to add, he was 1 week new to Kia! Bryce helped us with finances and also was very friendly and informing. Although we ended up having a small issue with pricing, it was all addressed very well and corrected. Conner (the dealership manager?) did a great job helping explain every detail and making me a happy customer walking out of the door. I was very thankful for all the people who helped me out and got me my new car! Im so very pleased with everyone and currently have James looking for a second car for me! Defiantly the place to go and very friendly.

Extremely happy with my experience at Kia! I feel like they made the impossible happy. 10/10 would recommend to everyone over and over again! Aron was super helpful and very friendly!

We had Aron as our salesman and he was absolutely amazing. He made it easy for us being over an hour away. Up front on everything. So glad we chose crain kia of conway! Thanks yall!

We had a pleasant and wonderful experience with Andrew buying our new Telluride!

Everyone was friendly and helpful. The salesman was helpful not pushy. We are pleased with our new car and thankful for the people at Crain Kia willing to work with us to get all our needs met.

FAST, FAST, FAST.From seeing the ad to delivery (over 150 miles) of the vehicle just 24 hours.

Was in Conway visiting my sister. I noticed that my tire was low. Came in and was waited on in a timely manner.

Service was excellent!! Very friendly staff! Quality and variety of the dealership was great! Will definitely be doing business with them in the future!!

There is a BIG Kia dealer just down the road, but I was told it would cost too much to find and bring in the vehicle like I wanted, and wanted to sell me what they had already on their lot. I got in touch with Crain Kia, and they got right on it. In less than two weeks, they found the exact package, color and features I wanted. I had already did my homework, and knew the factory invoice price. They gave me the deal that I was willing to pay. I normally dont trade-in, but they were very reasonable on my trade-in, as well. One less worry...With Covid going on, they did everything on the phone, and even delivered it to our door!

Wonderful from beginning to end! Everyone was so friendly and so extremely helpful in our purchase of our new Kia Telluride. Definitely recommend Crain Kia of Conway!!!

We bought our Telluride from KIA in Conway and was very pleased with the experience! We have continued to use their service department for any maintenance needed and they have always been courteous and professional during our visits ! I’m glad we found a good dealership !

Went in to have ac check great service they ordered parts and installef them very quickly very happy with the friendly service

10/10 recommend Scott made the car buying process so easy to get most of it completed from a whole state away. Kirk the finance guy was so helpful in helping me understand all of the paper work and warranty information as a young first time new car buyer. I didnt feel like I was being shorted in any way and we made a really great deal! Thanks Crain Kia I love my new soul!

I just want to give a great big shout out to Crain KIA of Conway..when I showed up it was almost closing time they got me in the shop found a technician to take a look at it, showed me what was wrong with it and set me up with a time to get it fixed, very courteous and frendly. I will be back in a few to trade my car off.

Crain Kia is awesome! Andrew, Quinn, and Courtney in the sales department were so helpful! Super knowledgeable about the car we were looking at and answered all of our questions! We’re so excited about our new Kia Sorento. Highly recommend!

Things went great 👍

Brought in my 2014 Kia Soul to have recall work done as notified by Kia. Was told that one of the recalls may or may not apply to my car and they would need to keep it overnight to determine. The next day I was told the recall did not apply to my car (even though Kia said it did and I had the symptoms listed) and I was charged nearly $200 for the diagnostic work they did to determine they wouldnt perform the recall. I was NOT told I would be charged for this until I was presented with the bill. I have felt like I had to watch my back constantly to not get ripped off during every interaction with this dealer. I will not return to them for any service work, and I would never buy another vehicle from Crain - any location or badge.

Ive been with Crane Kia of Conway for 6 years - they do fantastic work.My last visit was a few days ago. Ashley was incredibly professional - she went above and beyond to answer my questions regarding recalls, she was great at communicating the process with me, and she even made sure that I wasnt paying more than I needed to for certain services, until more investigation of the issue was done. At the end of the day I left with a healthy car, and I didnt hurt my budget. Its experiences like this that make me want to stick with KIA for my next car, when the time comes!

Service department was very nice, and they got my repair done quickly.

Excellent costumer service. Took care of car needs.

Absolutely best experience! Ask for Aron Cornett.

My salesman and team were courteous and very good to us throughout the buying process. However we went there after seeing the Black Friday terms and were not honored any of them. We had to pay our own sales tax and our payments started immediately instead of after the new year.

Astronomical prices its unbelievable what they charge for service and parts. Will NEVER EVER buy a Kia again. Ill stick with American made for now on.

Ask for Patrick Martin! Wonderful salespeople with high quality service. They easily able to show us vehicles in our price range that had everything we were looking for. 10/10 will be coming here when we need to replace our next car.

The sales associate and manager were super helpful and great people! I was in search for a telluride and gave them color combo options and packages I wanted. They spent an hour or so looking in Arkansas and near by states to find a few options for me. Came back with what they had available and then delivered the car to my home once it was delivered (about 5 days later). They worked with me on the price of the car and my trade in. Overall could not be happier with my experience. If you are in search of a Kia you need to go here.

Quinn Owens was great to work with and got us the vehicle we wanted. He even delivered it to my work, let me sign the paperwork, and on our way we went!

We worked with Scott Padgett in purchasing our new Kia Sportage. It was the best experience in purchasing a vehicle. We would highly recommend Crain Kia Conway if you are in the market for a new car.

Staff was friendly and helpful. Despite how great the service is, I wont be going back. $160 for an oil change, tire rotation, and a new cabin filter is insane. I can go elsewhere for just a fraction of the cost. I put 5 stars because of the staff and I dont want this to reflect against them.

Great customer service.

The staff at Crain Kia are always courteous and friendly. The waiting area is clean.

Great place to buy a Telluride

As long as Lindsey McHenry is at Crain Kia I will be a customer! Last car I bought was when she was at a different Dealership.She has never failed to sell me a car. Good job to everyone who had a part in this deal.

Great people in service department I enjoyed meeting Delilah Dover, she was a breath of fresh air. She did a great job.

Before I stepped foot on the lot, I had my own financing. I was instructed by my institution to fill out a credit application and have it sent directly to them. I was asked if I wanted to have Crains finance department shop around for other offers. I very clearly stated that I did NOT. Crain Kia of Conway proceeded to run my credit through no less than FOUR other finance companies WITHOUT my approval, which is NOT legal. When I confronted the salesman, I was pushed aside. I confronted a finance department member, and was told that the GM would be informed; he was not. After no word, i contacted a member of management that said there was nothing they could do. After being pushed aside by the GM for almost 8 hours, he told me that if [I] was unhappy, just go ahead and sue [them]. He only really got in touch when I mentioned legal action. I will now be pursuing legal avenues for their devious business practices, and hope no one in their right mind goes anywhere near this place.

When I called Kia of Conway, I called just wanting to test drive a Telluride. We were not going to buy for a few months, but wanted to drive one to make sure it was what I wanted. I was given to Coach for him to help me. He was such a nice man! After I drove the car I was sure the Telluride was the one. Coach went to work trying to get me the perfect one, and he did! When we came to pick up our car, Coach and Randy had it ready! They are Awesome!!!Thank you Coach and Randy for all your help on purchasing our new car! We are in love with our new Telluride!!

Had a problem with the new car I got on 2/13/21 came in to dealership and talked to patrick my sales men and the and Cameron the manager of the took really good care of me swiped out of the black Sorento in to a white Sorento that they brought in from a not her dealership and my wife and i are really happy with the new new car

Guinn did a great job. He made things extremely easy to get me a new car. I would recommend him to anybody wanting a new car.

My experiences with the service department (Ashley) have been excellent! In all my years, I have never been treated with more courtesy and concern than here.

Quick service with no errors. 10/10 Would recommend service department.

Very friendly and professional. Just a great over all experience

This was the best oil service visit I have ever had! I love the personalization. Quick appointment in and out. Very streamlined process and the system works well!

Great customer service

Highly recommend Captain Kirk Hudspeth as a salesperson. While the truck ultimately didnt work out for me, Kirk was very laid back and easy to work with. I never felt pressured during or after my visit to the dealership.

Aron was awesome and we got an amazing little Seltos. Im enjoying my new ride and telling all my friends and family about it

Coach is the best! If you are looking for a new Kia give him a call. He kept searching for the exact car I wanted for months until he finally found one at another dealership, so he went out and got it for me to look at. working with him was the best car sales experience Ive ever had!

Made a great deal on my new car! Aaron was awesome! We spoke on the phone, I explained my situation. He worked his magic to get me what I needed. Kirk in finance was Soo busy but when it was my turn he took his time thru all the pages and walked me thru everything!

I suggest everyone call to confirm car prices in detail before arriving at this dealership. The price you see online is likely not the actual price and includes specific financing, trade-ins, etc., which is not mentioned ANYWHERE online. I was unaware of this and arrived at this dealership fully prepared to purchase a used vehicle only to be told it was $2,000 more than listed. I walked away of course and would up purchasing a similar vehicle the next day from a neighboring dealership (where I definitely got price confirmation beforehand! You live, you learn). Even though they seemed halfway willing to negotiate down to the original listing price, the whole thing gave me bad vibes and I couldnt risk doing business with them. Folks there were nice enough, just come readily informed!Edited to add that this was a pre-owned vehicle.

Good experience on buying a new car they were nice an Ill do business with them again

I cannot give a review because I have never been to this dealership nor been interested in a Kia. I do not know where you got my email address but I wish youd stop sending me mail.

Make sure you get everything in writing. Watch out

I want to commend the whole staff for helping me take a situation that I thought would ruin me and turn it into a 2020 Kia Sportage. I came in feeling completely hopeless and left feeling hopeful. You will never understand what hope you gave me!

Asked for the window sticker. Once they sent it to my bank...found out they were selling it 8,000 over sticker price.

Very friendly, knowledgeable and efficient.

So my older father had his car towed here because of a gas leak from the tank hoping it was under warranty. The advisor told them it would be Monday before they were able to look at it and and diag fee was 100$. Apparently early the next day they had pulled it in and racked it but had to back it out before they could perform the diagnostic. Well Im a mid level technician for another shop so I told him Id swing by the dealer and see if I could find anything underneath it. Within 5 mins of getting there I was able to find about a 1 inch gash in the gas tank likely from some kind of debris on the road popping up and catching it. So I go inside to get their keys planning on patching it long enough to get them through till they had the money to get a new tank and the advisor, a shorter lady likely in her early to mid 30s, gave me some attitude when I told her we were going to patch it up and try and make it through. It ended up escalating to the point where she said to me I think its really sad that my technician brought it in and pulled it out and now isnt going to make a dime off of it I told her I was fine with that and she responded with more attitude then wanted to threaten me with keeping the keys when I told her she could lose her shifty attitude and get me the keys and her service manager I didnt do business with Crain anymore because of some other personal reasons. Now they have not only lost my business but also that of BOTH of my parents. If youre wise youll take your money elsewhere, these folks are crooks and have absolutely terrible customer service skills.

Another excellent experience at Crain Kia. Took my Sportage for routine service and As always very professional and courteous. The staff is so nice and helpful. They always make my experience seamless and I enjoy doing business there.

The salesperson was very helpful and worked with us when we bought our Kia Telluride.

Kirk made purchasing my Range Rover a breeze. He stayed late and was super patient with me while I went back and forth between two vehicles.Even delivered it to my house after they added some extras for me. Would recommend him to anyone looking to purchase a vehicle.

Ive had a really good experience with this dealership. They helped me find the best KIA that I could afford and they got my maintenance done really quick when I took it in. If you like or have ever wanted a KIA. Check out Crain KIA of Conway if you live in the Central Arkansas area as they are polite, and theyre always ready to either find you a car or get maintenance done as quick as they can.

Service was great. Comfortable waiting area. They even washed my car when the oil change was done.

Have been shopping around for at least 6 months. I knew which car I wanted, it was just getting it the price I needed it. They were so easy to work with and did an excellent job. Would definitely recommend to my friends and family!

WE drove 3 hours from northwest arkansas to get our vehicle from kia of Conway. We had made two visits to dealers in our area but would not meet the price that saved us 2500.00. Even i had not met my salesman, Courtney Mallet i felt i knew him before we arrived as he texted to us the entire trip to make our purchase faster upon arrival. After the sales the customer service manager Lesia Morrison was very polite on the phone and quickly got back to us in reference to paperwork we needed. I dont think you will be disappointed if you give them a chance.

Outstanding service center. 217,000 miles still running strong.

The young man who took my apptment on the phone was very helpful. And the other young man who checked me in on Thursday was also very helpful and friendly. I was in and out in about an hour as he told me it would be.

My experience was great thanks to James Warhmund

I had an awesome experience at crain kia of conway..customer service is top notch!..my salesman Jason Beyerlin is just awesome! He takes care of you through out the whole process of buying!! This is my dealership for life!

They took advantage of my 80 year old mother. Not happy with this car lot. If you do business with them .. please look your contract over very carefullyThey will cheat you.

Andrew was very polite and efficient, only waited about an hour for work to be done. Very pleased!

No pressure at all. You walk away with your head held high not feeling that you have been taken advantage of.

The customer service after the purchase of the vehicle was awful. The customer service was great while purchases the vehicle. Bait and Switch!!

Never had a kia before, and i brought a 2018 kia soul and love it. Ive had it for six months now havent had a problem with it so far. Crain kia of conway employees help you with any question you may have. 10/10 👍👍 and Id like to add that Jay Bittle is amazing salesman there. I highly recommend him. 👍👍

We are very pleased with the service we had from crain Kia. They picked up the car and serviced it and did some warranty work while it was on the shop.

Absolutely fantastic service they helped me tirelessly and did everything I asked and more they went above and beyond they set the example for how customers should be treated

Bias, a white couple next to me had a 86 Toyota and they offered them 2,200. I have a 2011 Toyota they offered me $1,000 theres nothing mechanically wrong with my car has 98000 miles. told me they couldnt listen to me but my credit is perfect went down the street to another dealership and got finance.