Shopped some big box but too complicated and too many questions. Always end up back at GA.Grand staff are always knowledgeable, easy and quick. Delivery was exactly as promised.Plus, prices are competitive.

We went to Grand Appliance looking for a refrigerator. John Fritch helped us get exactly what we wanted. He was very knowledgeable and honest about the delivery time frame. They also had the best price for our model. We will be shopping there again for our other appliance needs.

I cannot say enough about our experience with Grand Appliance. When we walked into the Crystal Lake location, we were greeted by Doug and all of our questions were answered without any pressure. Doug was knowledgeable, patient, and attentive. We ultimately ordered four appliances, which were delivered by Boss Installations, Inc. The positive experience extended to the delivery and installation. Louis and his partner had a comforting and professional presence. The appliances were installed accurately and efficiently. It was clear that they take pride in their work, and we are grateful for the overall fantastic experience.

Went into Grand to check out two refrigerators we had narrowed down to. Don, the salesman, was very professional and there was no pressure. We discussed both fridges and the one we were leaning towards was out of stock and wouldn’t be in for several weeks so I ended up ordering the other. Very nice and professional throughout the buying process. Would definitely recommend shopping there.

This store is a diamond in the rough. Great service, great products and popular brands in stock. Plus competitive prices that were actually lower than many big box stores. Glad we came. Dont miss out on their wonderful deals.

I had a emergency with my Refrigerator, I needed to replace as ASP. Thank goodness for John and Don. John found a replacement for me. He did extra work to get it to as soon as he could. John and Don were very, very patient and kind. Thank you so much. If I need anything now I know where to go.

I have shopped around A LOT for these appliances and Grand had the best prices of everyone. Not only the appliances themselves, but also no delivery charge, only $26 to move refrigerator to the garage, and a rebate to top it off! Prices in the store were lower than online.

I love Grand Appliances. They are my go to store for all my appliances. I double checked other stores and Grand gives you the best deal. They even had my washer in stock. Dryer will be in in two weeks. Next up are new kitchen appliances and off to Grand Appliances l will go!! Ah the fun of buying a new 22 year old house with all original appliances. Thank you to John for the great customer service!!!

Great price! Great service! Doug is very pleasant and is not pushy in any way. He allowed us to take our time and make an informed decision. A great experience.

Don was extremely helpful explaining the electronic equipment to us, it was all in stock and we got a great deal on the purchase. We will absolutely go back to purchase the rest of the equipment we want. Thanks Don and Grand Appliance.

Very accommodating. No pushy sales staff. Great new out store too.Fast and efficient delivery.

The store is very neat and carries a very large selection of appliances in a variety of price ranges.Zack was very friendly and helpful. He asked me what I was looking for and showed me ovens that met my needs. He answered each and every question I had.A large appliance purchase can be very stressful. My experience at Grand Appliance was very pleasant. Ive purchased appliances here in the past, and I will continue to purchase from them in the future. Five stars!!

Purchased a new refrigerator there from our last one being a lemon from them so we had credit. Now the new one has problems. Had them come out and was told its the seal around the doors. Simple fix right? Well yea we now been waiting a month. I called 3 times and they say the part is coming from LG and they cant give a date. They said they would reach out to LG and let me know. Well I never got a call. Horrible Horrible customer service. From the beginning the salesman lied saying this unit made ice fast which is a lie. Now were still waiting a month for a simple seal and have no idea when it will get fixed. Ill NEVER do business with them. My next step is calling BBB

I highly recommend Grand Appliance for all your needs. Everyone at the Crystal Lake store are top notch at their jobs and the install guys were great in and out in now time at all. Could have asked for a better experience.

I was very happy with the service and friendliness of the store employees. I was very happy with the price and arrangements for delivery. Everything was explained very well and the salesman was very patient. The salesman I worked with was Maxx Zeigler and I was very happy to be working with him.

A good choice of options, fair pricing with delivery and installation. My sales rep, Wyndell, listened to what I wanted and made suggestions. He was very relaxed and attentive but did not rush me or try to sell me something I did not want. A very pleasant experience. I will make my next major appliance purchase there.

I needed a size fridge that isn’t typically on the showroom. John showed me what he had on the floor and looked up what was available. It was easy. The unit will arrive in 5 days, and they will take my old unit away.

Greatly disappointed with the quality of service and lack of communication following the purchase of a GE dryer from Grand Appliance. Bought the dryer over 3 months ago and it’s been taken apart 3 times already, has a new motor, new rollers and still doesn’t work right. Lied to about parts being shipped only to be told later they weren’t when we were told. Have had to repeatedly call for updates due to lack of communication from the company. Simply the worst experience I’ve ever had buying an appliance from a store. Nothing grand about this store or their service department.

Zack, the sales person who helped us, was extremely helpful. He was able to answer all the questions I had and pulled up information on specific refrigerators that I was interested in. He was truly helpful and personable through the entire experience and I was even able to find the refrigerator I was looking for and it is being delivered next week. I did not expect the process of finding a refrigerator to go as smoothly as a did.

Jorge was great to work with. He made my purchase easy. Customer service was excellent.

Tried to purchase refrigerator, stove, microwave, dishwasher. Delivery day refrigerator installed; microwave top dented in; dishwasher/ didnt have extension for drain on the truck. We called the salesman and store manager and was told the stove which was to be delivered a week later was now going to be at least 2 weeks. And, they could not put in the dishwasher and microwave replacement for 10 days.All communication consisted of, Im sorry,can I get back to you later etc. We have cancelled our order. Salesman called and apologized and asked if we would like to reorder!? Not a chance! Advise-do not do business with this unreliable, say anything for a sale and then disappear, company!

Quickly found what we were looking for, and Don was very helpful in answering our questions, and verifying stock availability. Just a fast and easy process. Looking forward to getting out new cooktop!

Doug was very informative and helpful with our refrigerator purchase. Fridge was delivered 2 days later. Delivery guys had to disassemble all doors to get into the house and the whole process went very quickly. Old fridge removed and no issues from start to install. Thanks!

We have purchased many appliances from Grand in the past. John is awesome and has been extremely helpful in identifying all of our appliances and giving us a great deal, and is extremely knowledgeable!

We have purchased two refrigerators and a washer/dryer from Doug at Grand Appliance in Crystal Lake and he is always very knowledgeable about the products, and just a pleasure to work with! We highly recommend this location for your appliance needs!

Got to the store 1/2 hour before closing. Friendly greeting and great information about the refrigerators we were looking at for our new home. Deal done and delivery set up before closing. Wonderful experience with knowledgeable sales staff. This is our new appliance store.

Pleasant people to deal with. Eager to answer questions. Thank you!

The store manager, Jorge, at this location is amazing! He’s very knowledgeable and was able to assist me selecting appliances for my entire kitchen. He asked questions to make sure the appliances fit the needs for my family and I didn’t feel like he was pushing products on me based on price. He was the only employee in the store greeting everyone and helping customers load up their purchases, answering phones, taking payments and managing walk ins. Despite being so busy he remained pleasant and apologized when unable to give one on one attention, but moved seamlessly between all of us. I drove an hour to this location and it was worth the drive for the service I received! I hope they get him an assistant he’s wearing so many hats, but doing it well. I’ll be calling back when I replace my laundry appliances. Great prices and great staff!

Fast, competent sales service! Received excellent deal with great rebate incentive. I’m very satisfied.

Excellent selection and many manufacturers to chose from and compare. I use and choose Grand because I feel you go to the business that specializes in what you want, and knows the most about appliances. The small details and function comparisons that a home maintenance store, or electronics store may not know. Also they will match any price elsewhere. Grand Appliance is the go to store for our family.

Salesman Matt, never communicated and lied to his boss that he talked to me. Bought a refrigerator, 5 weeks and I had to ask for another model because they never bothered to create a purchase order. Got a different brand refrigerator on 6/19/2021 cheaper, cooled for 24 hours, by Monday morning 60 degrees. Salesman response was we did not sell you a defective refrigerator...that was it. $700.00 of medicine and food spoiling and the response was nothing! Bought from Grand twice before in 2020 no problems, and this was terrible experience. Never use Grand Appliance Crystal Lake store sales, they are horrible. $1,400.00 lose for me, and no response from the business...WOW. Yes, they replaced it finally after the Google review. The second delivery was much easier and better at deliveries, since the first delivery crew had to remove both our kitchen and back doors to deliver a refrigerator..again WOW. Sorry I will be shopping at ABT.

Shopped on line. I sent in a question and they responded quickly. They followed up with a phone call. So easy. Happy to not have to drive to the store.

The Grand Appliance team has always gone above and beyond to get the best pricing, get deliveries scheduled on my terms, and to pull several other strings to accommodate our projects.

We now have purchased a dishwasher and washer/dryer set at Grand Appliance in Crystal Lake, we are extremely satisfied with the service of this company! Quick delivery/pickup options. Unbeatable prices. Extremely helpful in the stores and able to answer all of our questions and provide insightful recommendations. Whenever someone asks for recommendations on where to purchase appliances we always tell them to visit Grand Appliance first! Compared to all the local appliances store we will continue to purchase our appliances at Grand.

Working with Tom was a great experience.He took the time to determine exactly what my needs and space allowances were. Then he put together a package of appliances that match and fit the space perfectly. I was pleasantly surprised that the total cost for the appliances delivery and installation was far less than I expected. I will be giving them my business in the future.

Matt did a great job helping us with the purchase of our new dishwasher. He was knowledgeable, friendly, and attuned to our needs. He went out of his way to find exactly what we were looking for. We appreciate all his help!

We needed to replace our dishwasher, and the shopping experience at Grand Appliance was very good. The salesperson was knowledgeable and not pushy. It was a bit disheartening that we had to wait nearly a week for installation, but it was somewhat understandable given the supply/demand imbalance for appliances right now. The installation crew showed up on schedule, but it wasnt until they got the unit in our house that they saw it had been damaged - quite severely at that. It looked like a forklift had been driven into it. If this were the case, at best, it should have been reported at the time of the incident, and at worst noticed before the item was placed on the truck. Thankfully we were able to get a replacement installed the following business day, and that went off without a hitch. I will consider Grand for future appliance purchases, but I hope that they can tighten up their practices and procedures to avoid delivering damaged products in the future.

Always a pleasure to deal with, and very knowledgeable. Thanks Doug you were very helpful

I was assisted by Maxx, who was not only very knowledgeable about the items I was looking at, but also honest and up front about comparing features to help me find exactly what I was looking for. I haven’t been appliance shopping in years, and this was a very easy, stress-free process.

I was very impressed with the manager Jorge Rodriquez. He was very friendly, professional, knowledgeable, answered all my questions and explained policy and extended warranty without any pressure to purchase. It was a very pleasant experience and I have recommended your store to my neighbors. I am enjoying my new refrigerator!!! Your delivery men were also wonderful!! Great team!!!

Don Von Ebers was a great salesman extremely knowledgeable and helpful. We have bought appliances in the past and all experiences have been outstanding. Highly recommend.

October 2020 - The ordering process was nice and easy with Don. Now we’ll see about delivery and install.APRIL 2021 Well - it was a D-I-S-A-S-T-E-R - Changing to one star (which I have never given, but I am now). I STILL dont have an ovenWe originally purchased a #Frigidaire Wall Oven from Grand Appliances in Crystal Lake. I originally placed the order last October, and in December got an oven that did not fit even though we did give very exact measurements prior to the first order.Then, we reordered and finally got another oven in February of this year that did fit, but was not working the moment it was installed - we have never cooked in it because it take over 3 hours to get warm! (yes, you read that right - three hours to preheat).A service technician came our on March 8th of 2021 and a part was ordered (now over a month ago) but has never arrived. I have called service four times and each time they tell me it will just be a few more days, but the part never arrives. and the technician never calls me to set up the installation of the new part.As of today, the service team cannot provide me with a date as to when the part will arrive and they cannot tell me that it will arrive within a week. So, I called and requested a refund through your customer service department. I was told that because I have had the oven longer than 14 days, it cannot be returned - even though it never worked and even though I called for service the day after it was installed. I will have to buy the oven elsewhere.I am pretty sure than anyone reading this letter would be very frustrated if it was their oven and they ordered the oven in October - were told it would be two weeks, and have now missed Thanksgiving, Christmas and now Easter - because we have no oven.The entire process has been very long and difficult. The worst part seems to be the lack of communication between sales and repair service and customer service. They use different computer systems. and as far as I can tell, never speak to one another.Once my sales person found out that the oven did not work, he told me it was a service issue and that was the end if his involvement.As a customer, I dont think that is the right process. This is particularly true since the oven never worked, (not even on day one). Additionally, it seems that you never answer your phone at the Crystal Lake store. I have called 10+ times and have not even gotten an actual person or a call back when I have left voicemails. So I am not having a Grand Day as your voicemail offers.Stephen and Lisa Kaufman

Tom answered all of my questions which was very helpful with my purchase. No pressure. Prices compared favorably with other big box stores. I would recommend the Crystal Lake store to my friends.

Our refrigerator died. We needed a replacement. As always, Grand Appliance had the right unit at the right price that they were able to deliver the following day. You can’t do better than Grand Appliance.

Great communtication and effort in finding our Refrigerator, Don was friendly and professional. We were very impressed with the delivery crew, they are an asset to Grand Appliance. They deserve recognition.

Extremely helpful and knowledgeable team members, easy purchasing process. Recommend John at the Crystal Lake location!

My sales rep Doug is very knowledgeable of products, warrantees and delivery options.I am very pleased with overall experience.

We worked with Doug he was very patient and helpful we purchased a range top, wall oven with microwave and refrigerator. Doug was very pleasant and easy to work with we ended up also purchasing a washer, dryer, dishwasher, upright freezer, wine cooler, and Range hood. Loved that we could postpone our delivery until our house is completed. Can’t wait to use all my new appliances!

Great customer service with Doug today! He answered all of my questions and made my shopping experience a good one. Ill definitely be back there again!

I would strongly recommend very knowledgeable

Good price, good product. Buy the people that they use for their installations are terrible. Guy said he could not wait 5 minutes for me to remove some items from a shelf when installing my dryer. He said I would have to reschedule because I need to take down the entire wire shelf above the dryer to get the exhaust vent through. I told him to leave the vent and I installed it myself (without removing the shelves).Atleast Grand refunded me my installation fee.

Don was extremely helpful in finalizing our sale. We went in knowing what we wanted and was extremely professional through the whole transaction. Im very much looking forward to our new washer and dryer and this could be a place we come to more often for appliances. Thanks!

Working with Doug to get a new Induction range without having to wait months for it was very pleasant. I found a range that was available in the Indianapolis area and Doug made the arrangement to get it sent to northern Ill. for us. Instead of ordering a range and waiting for a couple of months to get it, it will be here in about 2 weeks.

Excellent. Don was very friendly, helpful and knowledgeable. Great experience.

Easy to work with. Purchased several appliances from Crystal Lake store. Highly recommend.

Don was extremely patient and quite knowledgeable about the gas ranges I was inquiring about. I will highly recommend him to everyone. He is truly an asset to Grand Appliance.

I had never been to this store before because I always went to another and I wish I had always come here as they’re super nice especially John the manager he was super efficient knew exactly what he was talking about, got us a lower price than other big stores plus he also filled out the rebate and manufacturer warranty forms for us, this store really went out their way to make us feel welcomed, I will be back for more stuff in future ! Thank you so much John Sincerely Rosalina Barba

Everyone was very professional .The salesman was informative but not pushy.I appreciated his style and service!

Very good experience had the brand we were looking for the salesman took very good care of us and took time to answer all are question

Always pleased the the customer service and products. Doug was great!

Sam was awesome extremely knowledgeable and greatto work with and answered all our questions. Great customer service. We would highly recommend him and this store to family and friends.

Very nice and helpful cant wait till they arrive

Doug W. is a very knowledgeable salesperson & was upfront about a floor model having a damaged part (although an easy fix). Honesty & transparency is much appreciated & speaks volumes toward their integrity. I do, however have to wait approximately 6-8 weeks for my new gas range, but thats on the manufacturer. Doug earned 5/5 stars for sure... will update after delivery & installation is completed. Cant wait! Thank you Grand Appliance in Crystal Lake, we will certainly be back for a new refrigerator & microwave soon.

Max was very knowledgeable, professional and friendly!!

2nd time purchasing from Grand. Excellent prices and great service!

Was a great seller. Was very prompt with the shippingI was little skeptical about the buyer s new rating, but he proved he was working hard to establish great business . Pls do support these up coming business who are really working hard A+ . Will recommend to my friends

Tom answered when I called Grand Appliance and was extremely helpful with questions about availability of the Bosch dishwasher we wanted.Drove over to see it and Tom explained all the details and differences. 30 min later out the door, dishwasher scheduled for delivery and 12 months interest free!Five stars!

We bought a dishwasher last week and we were told that unfortunately they wouldn’t have a crew for one week to bring it out and install it. Okay, we can wash dishes by hand for a week. No big deal. Before I request the day off I call their customer service to confirm. They say yes we have you scheduled. On Friday my salesman Sam calls me to tell me it won’t be for another full week. I’m starting to wish I had spent the extra $40 that I saved and went somewhere else. If you do use them allow at least 2+ weeks to actually get what you purchased. They didn’t even discount for the inconvenience.

Tom was very knowledgeable with great customer service in the showroom, got us scheduled for fast delivery as well. Have already recommended you to several friends. Thanks so much!

I worked with Tom to purchase appliances for a kitchen remodel and he was great to work with. He was very knowledgeable & personable and made the process easy. I recommend asking for Tom when shopping for your next appliances at Grand.

Staff were very knowledgeable about the appliances and really helped me make good choices for a new dishwasher and a new stove. Excellent service

I would not buy the extended warranty from them ever again. Our refrigerator went out and it is a week to get someone here. Now no one can even help us get a sooner appointment. We bought it from them but they can not help after that. We have no freezer, ice and now the fridge is getting warmer. LG is not any help either.

We purchased our refrigerator and stove from them almost a year ago. I called and spoke with Matt to find the right water and air filter. He found it and put them aside for me. When I went in today it was a fast and easy pick up. They had their masks on and the placed was clean

Sam was very helpful, knowledgeable and answered all my questions. I couldn’t have asked for an easier or better experience.

Tom was very knowledgeable and helpful explaining the options available to us while looking for a dishwasher. With his help we were able to find exactly what we were looking for

Great customer service so far...we went in looking to buy a dishwasher and with limited inventory available they were able to find one for us in the color and model we wanted! Looking forward to a smooth delivery and installation!

I have purchased 3 kitchen/laundry appliances from Grand now. Each time, the people working there were efficient, helpful and knowledgeable about the product features, availability, and installation. There was never a hard sell or push to buy anything more than I needed. Though the extended warranty was offered, it wasnt pushed. I also liked that the installation charge varied, depending on the appliance, as some are more complex to hook up than others are.

No pressure easy purchase staff is great

Grand Appliance had dishwasher we were looking for and in stock. Not only that, but was lowest price.

Wonderful shopping experience with Sam! Friendly and knowledgeable

Fantastic place to do business with. Professional, courteous and very knowledgeable. I highly recommend them!!!

Matthew was a great help! He helped us find what we needed at a great price!! Shop local!!!

Very easy transaction and Doug was great to deal with

We hadn’t had the need for a new washer &dryer and dishwasher for a long, long time. We decided to visit Grand Appliance. Tom VanDyck approached us and proceeded to bring us up to date regarding new technology in appliances. He was very patient and knowledgeable. All questions were answered to our complete understanding!The order was placed and if everything goes as anticipated this rating will be 5 stars++.EDIT 1: 5 stars to 3 stars. Well things certainly did not go as expected.When we ordered our appliances (washer, dryer & dishwasher) we were given a delivery date of May 25, 2021. That day came and we had an afternoon window for delivery. The delivery was not complete! The washer was not included. No one called to advise, apologize, explain or provide options. Nada. The delivery people are contractors and they couldnt provide answers. I called the store and spoke to Tom V. Since the 25th, we had an upgrade washer delivered that does not match the dryer we had ordered. Communication with the Crystal Lake location has been inconsistent. Only when I initiate contact do I get a response - in a few days. Some of the problem could be related to the issues COVID 19 has presented. If so, promises should not be made that cant be kept. The key is to under promise and over deliver. This has be the opposite.I didnt downgrade to 1 or zero stars because theres a glimmer of hope that things will be made right in the near future. Right now thats not a given.EDIT 1a: I was just notified (within minutes) that the washer we need is backordered. Ill be notified when its available ??Coincidental to my changing the original review? Things that make you say hmmm...

Worked with Doug, he answered all our questions and gave us competitive pricing! Placed our order with him,

Super helpful over the phone. Great customer service and pricing. Now just waiting on our product to arrive.

Salesman Tom Van Dyke was very helpful. I have dealt with your company for a new refrig and microwave and have always been very satisfied.

Tom found a cooktop that would fit in my space in one day when the place I originally ordered it from has back ordered it for 4 months! Thank you for your timely effort.

My wife and I were so pleased please with our interaction with Doug Womack our Salesman with the purchase of our dishwasher and microwave in August of 2020 we returned for a refrigerator. Doug was very knowledgeable with the different makes and models. Doug made my wife’s decision on which model to buy a breeze! Highly recommend Doug and Grande Appliance in Crystal Lake, Illinois.

My wife and I stopped in for the first time this evening. We received excellent help from Don. We did purchase from Don & Grand Appliance. We will shop with them again. Thank you Don for excellent service.

I’m writing this because of my great experience with dealing with the manager Jorge Rodriguez. I have never even been to the store, but was shopping on line and Jorge helped me with getting a great deal on a refrigerator for my garage. When the fridge arrived there were some small issues with the drawer and the fridge was missing handles. I was disappointed until I talked with Jorge and he without hesitation got me the missing handles and replaced the broken drawer. He is a man of his word and I would recommend going to him for future business.

We are VERY pleased with our shopping experience at our local Grand Appliance store. Tom Van Dyck was most helpful, pleasant and professional. He went above and beyond in setting up the delivery and installation of our new refrigerator. Well done, Tom!

Sam was so helpful in replacing my gas wall oven at a great price!! Friendly and good follow up too! Thanks for making it easy!

Recently purchased a Samsung slide in range from the Crystal Lake location, salesman Don ordered and confirmed delivery, even calling me before he went on vacation since he would not be available on the day of delivery. Delivery arrived as promised, delivery and installer crew thankfully! pointed out a significant dent in the side before they brought in my house. We did not accept delivery but a new range was ordered (Thank You Matt!) arrived and was installed in less than 48HRS perfectly by the same crew!Happy with price, sales staff, inspection by crew, delivery, install and great customer service!

Our washing machine had reached its end and we chose Grand Appliance because of a prior great experience. They did not disappoint. Our salesman Tom was friendly and knowledgeable, able to answer all of our questions. We purchased a new washer/dryer set and are looking forward to its delivery and installation. Thanks Tom and Grand Appliance!

Just a wonderful experience. What you want is what you get. Same with price. And i am hard to get along with. Love this store!

Tom was a really great salesman. We needed a fridge quickly and he helped us find one that fit our space well and would come quickly when no other places had one. Tom was very personable and wanted to make sure the fridge would fit well in our space. Very happy with the experience. Thanks Tom!

Today, was the first time that my boyfriend and I shopped at Grand Appliances and it was an exceptional experience from the moment we stepped in. We were immediately greeted and received assistance from Don, who helped us pick out the perfect refrigerator. No only was he extremely knowledgeable and helpful but also educated us on many refrigerators before we made our final decision on which one was most ideal for us. Thank you Don, Grand Appliances and to the Lowe’s associate that referred us to Grand Appliances. We will definitely be back to purchase future appliances for our new home.

This is the second time weve bought a stove from this store and have not had a bad experience! Staff was very friendly and helpful.

Very easy had what I wanted in stock!All done within a few minutes.