I can’t say enough great things about this Kay’s location. Zahid was absolutely incredible and took great care of my husband and myself. He actually listened to us and made sure all of our needs were met. I highly recommend going to see him for all your diamond needs!

Mr Zahid is was very helpful ! Thank you for the hospitality! I recommend the store!

Absolutely amazing staff. David helped me get some rings resized and was incredibly patient and helpful, as I had never done this before. Super welcoming and the whole thing was a breeze! 100% recommend!

Ziahid was great, very fast and efficient!

Very nice staff . I went to see a piece of jewelry and got the best experience of sale in my life with all the staff dedication and all options for payments with the nice selected inventory. I would recommend every one to come and see the nice jewelry .

Very nice staff and very good customer service from staff . I will recommend every one to visit . Nice jewelry collection and knowledgeable staff who arranged the jewelry and sent to my home in mountains on time

Very nice dedicated and friendly staff would recommend to all for there jewelry needs

Very friendly and professional in jewelry field staff and sellers.high quality jewelries and unique models.

Store managers here has horrible customer service.The cherry Creek story here in colorado the store mangager David is the absolute worse. He shredded my check that was supposed to be deposited, he never returned any of my 3 phone calls., I asked for the assistant managers name he declined to give me his name. I asked him for his district managers name he told me Alexis. Said he’s unable able to give me her number. I asked for the number to corporate and he disconnected the call.

The customer service has seriously declined. Staff was not helpful at I have gone in multiple times, and they don’t seem engaged in customer satisfaction at all any more. They don’t do certain returns at the location, and tell you go back to the other stores, just because they don’t want a loss at the store.

Extremely rude customer service. So not recommend.

If you’re going to use Kay’s as your jewelry go to this location and ask for David! After we had a number of problems at a previous location David was the only one who could fix our issues and the only person who seemed to actually care. I can’t recommend him enough, he will take care of you!

Horrible service. says they open at 11. They dont! So dont waste your time going. Not to mention, I have my wedding and engagement ring purchased from there... they couldnt find anything, even though I was there a year ago for a repair on my wedding band(A diamond came out). BTW, I came fell out again! They couldnt find ANYTHING in the profile...shocker, so helpless unless theyre making $$$ There is no proof of anything on their end! What a mess of a process... Ill go elsewhere for repair!!! Thanks for nothing! Dont waste your time going here!

They don’t pick up the phone and hours are wrong

Took two chains into the store to have repairs done. They were supposed to be done two weeks ago, I havent heard back from anyone, Ive called several times with no response, and the last thing I wanted to do was drive down and pay for parking just to find out they arent finished. Ive been a loyal customer to Kay Jewlers for a long time but this location is incredibly unprofessional. I wont be returning to this location after I get my jewelry back!

Cant speak on Kay overall but Long story short, the ball was dropped hard. Ordered the wedding band that went with my now wifes engagement ring a couple of months before the wedding and it never showed up... Ordered it again a month before and it came in and it was rose gold... Thus did the wedding with a filler band that didnt match. Not ideal but when it was all said it done the next issue was for my wife to have a band that fit with her ring.Behold a gentlemen named Corey! This dude genuinely cared about how everything went down and wanted to make it right. After collectively 4 hours of looking at ring, after ring, after ring he found ring I could upgrade to. He threw a little magic fairy dust on the pricing that allowed me to get a show stopper ring. Lets just say I feel the same way about this dude as my wife does about her new ring as long as I dont review my bank account...I dont plan on doing any ring shopping any time soon (hopefully). Though anyone looking to get a ring go find my main dude Corey. Hes an honest man with the highest level of character and professionalism, which is hard to find in any industry or work place these days. Kay Jewelers give this guy a bonus or at least a high five, you have yourselves an Ace.Corey thank you thank your for making look like a baller to my wifes friends and being simply good person.

Amazing customer service from this store and highly recommend!

These guys are great! Always helpful and really do their best job to make sure your happy with your purchase. Had to deal with more then 4 different people on their staff in my visits to the store, everyone was very helpful and gave a great sales experience, thank you everyone at the Key store at flatirons for making our experience A+.

Returned product ..Two months later still no refund check. Never will buy from the again!!

Today I went into Kay’s because I was suppose to be on the 12 month no interest for a ring I bought well I called the bank for them to tell me I had to go in for them to change the plan. So I went in and Samantha who is an absolute angel and great manager not only got my plan changed but I got me an even better deal since the ring was on sale when I went in today and knocked quite a bit off my balance. That girl needs a big raise or promotion I’ve never been treated so well and so respectful from a manager thanks for making my day Sam and definitely will get my business again.

Very helpful staff and great jewelry items selection. A lot of beautiful designs. I bought an exclusive ring for my wifes birthday from here and she was so happy.

Samantha is fantastic! We spoke on the phone a couple of days before my arrival so I could surprise my wife for our anniversary and everything we discussed was set up to perfection! Thank you Samantha!

I loved the choices right from the start. The staff was friendly, greeted me and then gave me a moment to take it all in. Expert advice when it came to buying my husband a new watch. He loved it! I highly recommend this Kay Jewelers.

WARNING ⚠️ Comenity bank are scammers and work with Kay jewelers to steal money from costumers.

Great customer service! Janeen was helping us and she made our day! She spent the time to recognize what we liked and wasnt just trying to make a quick sale on a ring. I would highly recommend.

Mollie and Jacob were so kind and helpful with me and my fiance! They didnt settle for anything unless I absolutely loved it, and they were so great about giving us all the details we ever needed about engagement rings and wedding bands!

Very friendly atmosphere and the experience exceeded my expectation.

Worst experience buying jewelry ever, dont waste your time or money shopping her, go to Hydepark or Benbridge instead worth the extra cost

I recieved excellent service here looking for our wedding rings. I truly appreciated the sincerity and devotion given to us by Katavia and Corey. They are the dinamic duo which helped us find affordable yet beautiful rings that matched what we were looking for!

Very courteous and accommodating staff. Let me order in several items for evaluation without a commitment to purchase.

Amazing customer service! They helped my wife and I get the best deals possible!

I want to thank Tony for his help and customer service. I got the ring back fast for the holidays thanks again I will definitely be back.

The sales person, Cory, was a great help and new his stuff.

Fantastic experience. Tony was awesome.

Wonderful staff, helpful great selection

They care more about finding the best fit for you. instead of trying to make a sale

Terrible customer service. Kay Jewelers has not been responsive or helpful. The employee behind the counter was a snob.

I had purchased a neckless from this place my wife did not like it I been trying to get my cash back but every time I go or call they say they dont have the cash for the last month I just dont think its right how they dont want to give you your money back just give u the run around dont shop here because if u dont like it you will never see your money back just store credit