Worked with Dev and he provided exceptional, efficient, and extremely mindful services during each and every visit. He helped on so many levels as well as there were several questions asked during the process and he acknowledged every single one or found out the answer. He was patient with all inquiries, provided requested documentation, and even offered flexibility to accommodate my crazy, busy, and non-expectant work schedule. Thank you Dev for your generosity, patience, time, and the wonderful service you provided from start to finish.

Excellent dealership with quality people. 10 years ago, my wife and I purchased our first MDX from Acura Carland and the experience was great. Fast forward to now, my wife and I were looking for another car and found the perfect one on their lot. The sales team was awesome, very courteous and attentive. Including our trade in, the total time to walk out the door with a new car was a little over an hour! Seriously!! If youre looking for another car, visit their website and see whats available.

I have gotten service at this location twice. The prices are fair, the employees are professional. Its not the fastest service in the world, but the facility is very clean and comfortable.Why five-stars? Because I witnessed something incredible last week. I watched a service advisor display humanity to a customer who obviously needed it. The small act of kindness displayed by this employee to a stranger showed me all I needed to see. It seems that Acura Carland allows its employees to be human. It seems this company wants to be part of the community. Ill be back. Ill bring my friends.

If I could give negative stars, I definitely would!Had an appointment today for oil change and tire rotation. This was the worse service I have ever received in my life and I will NOT be going back.Here is what I experienced:1. I waited 2.5 hours for oil change and tire rotation even though I had an appointment2. Once my car was done he told me as soon as he “caught up on his paperwork” he would check me out.3. They were running a special price on the oil change of $29.99. He charged me full price so I had to ask for the discount.4. Asked me if I wanted a car wash and if I did I would have to wait another 30 - 1 hr. I declined5. When they brought my car around, there were literally black greasy hand prints on the hood and door. (I have a white car)If you’re smart you’ll find somewhere else to get your car service

I had a very pleasant experience purchasing a vehicle from Carland. Charles H. took excellent care of me, letting me take my time looking over the vehicle, test driving it more than once, getting the feel of it, closely looking it over and checking things out. He programmed my phone and showed me how to program the garage remote that made it soooooo easy when I got home. He made sure I had copies of all necessary documents, let me keep my old car there and pick up later. The car was detailed and ready to go in a short time. The certified package that came with the car is just what I needed to feel comfortable. I am so glad I came and purchased my car from this dealership. The manager was very friendly, we negotiated the price fairly without unnecessary haggling. It was a very good experience. THANK YOU!!!!!!!

Charles and my husband worked out the details of what we were looking for in a newer vehicle, our trade in, down payment, etc. Charles did everything he promised and made the sales process a smooth transition. A great overall experience and the quickest Ive ever bought a car from a dealership.Thank you Charles and Bo!!! I love my new car!!!

We had a great experience at Acura Carland on Saturday and went home with a terrific new MDX! From the moment we were greeted by our sales expert, Hope, we knew we were in good hands. Hope was friendly, extremely knowledgeable, a great listener and worked efficiently. We explored several options, selected an MDX from inventory that matched our needs perfectly and bought the car in a matter of hours. The credit manager moved things along at a nice pace and the paperwork was easy to understand. Thanks to Hope for spending the time, post-sale, to take us through all the advanced tech and tailor the setup to our personal needs. Couldnt be happier! Thanks Hope and thanks Carland for making it fun to buy a car!

This was by far the best car buying experience I have had. Omid was incredible. He met me at the door, had the car ready, and explained the features thoroughly. He went below the asking price without the typical games dealers do. It was straightforward and easy. The MDX is certified. It had new tires put on, was washed, cleaned, oil changed, and I was given a free oil change when its due. I bought this for my wife without her seeing it and he even put a big bow on it as a surprise. Truly a white glove experience. Highly recommend.

Had the best salesman help us buy my dream car all the way from TX. And yes we drove from TX to pick up our car and the service and guidance from Easton was clear, helpful and painless. Save yourselves from the standard salesman and go to Easton for the best service!

2:30+ hours for an oil change and tire rotation. Take your Acura to a Honda, theyve got higher standards and youre in and out in 45 minutes.

I had the best car buying experience from Acura Carland! From beginning to end Charles Duncan and Ric Howard were truly wonderful! I would recommend this dealership to anyone. Thank you for your hard work and quickness!

This dealership cares nothing about providing customer service. I had a repair done only 3 weeks ago due to a Check Emission System light, spent over $1,300 and now the light is back on and they want another $700 for something they missed last time it was in for service. I dont receive updates when my vehicle is in for service, I have to contact them and it feels like they forgot about me. All they care about is tataking your money and not about providing good service.

Charles Duncans service went above and beyond what youd expect from a car salesperson. He listened to our questions and in each reply he answered with a sense of experience and knowledge which put us at ease. His eagerness to help us find our car left us feeling grateful that we found him! We are very happy with our 2017 MDX. Thank you Charles!

I initially had no intentions of purchasing an Acura MDX. But after I called the Acura Carland dealership and spoke with Wilbert R, my interests were peaked. My wife and I visited the dealership that very evening and sat with Wilbert. The only thing that was more impressive than Wilbert was the vehicle itself. He was patient, honest, knowledgeable and a real gentleman and did not apply any undue pressure. He just listened attentively to our concerns and addressed them one by one. And even after we purchased the MDX, Wilbert patiently went through all the bells and whistles (and there were a lot) with us. A top notch dealership, vehicle and Salesman.

I had an amazing experience at Acura car land. I was on my way to another car dealership, cash in hand, ready to buy a car and something told me stop. I listen, in honesty, i’m grateful. As I pulled up, a well dressed individual approached me, introducing himself as Tim. He was extremely professional ready to work. he was a hustler, which is something appreciate. I could tell that he really cared about sales. During our interaction, Tim made feel comfortable, showing me around as if I was someone he knew. I told him what my price range and he gave me the best deals! I fell in love with the tsx model and made arrangements to come back the next day. Tim was scheduled to be off but went to the extreme to ensure that I walked away a happy customer. He came in on his off day to personally hand me my keys and watch me drive away. Tim was amazing! I am 25 years old and this was my first big purchase and he walked me through the entire experience making me feel extremely comfortable. I give him a personal 10 out of 10 rating. He is a true go-getter!

Purchased a 2020 ILX 48 days ago and they still have not sent the paperwork to the DMV. So now the temp tag has expired and I cannot drive the car plus I am being financially penalized by the DMV for not having the car registered within 20 calendar days of purchase.I called numerous times and call went straight to voicemail, left message and heard nothing back. Finally got a live person on the phone and my inquiry about the paperwork was met with an angry and terrible attitude. She told me she would call back with an update. That was three days ago and still have heard nothing back, doubt I will.

All I can say is customer service A+ !!!!!!!! 100%%%%% Customer serviceRepresentative Betty was awesome very patient with my questions. And Melissa Mastern the Service Advisor what can I say just OUTSTANDING CUSTOMER SERVICE !!!!!!!! The best ever at a dealership!!!!! The service on my car was done within the time set. I am a VERY VERY HAPPY CUSTOMER!!!!! WAY TO GO ACURA CARLAND OF DULUTH!!!!!!!!

After looking at new cars online for over a month, I finally decided to go see the RDX in person. Upon exiting my vehicle, I was greeted by Nick. He took me into the showroom and showed me round and asked me about my preferences. After looking at cars in the showroom, we discussed features and differences between packages. During my visit I was also assisted and greeted by another friendly face, Omid. I test drove the RDX A spec and made my purchase that day. Even though it was a busy Saturday, I never felt like i was being rushed or pressured to buy. The entire experience was nice and pleasant, not stressful. I would recommend seeing the folks here for your next purchase.

Charles Duncan was our sales associate. He was amazing to work with and not only helped us in finding the right car but provided us great value in the car we were buying from him! I would highly recommend working with Charles for all of your Acura needs.

I highly recommend this dealership and especially our sales rep Charles. He was very responsive to our requests for information and easy to deal with. His knowledge of the cars was helpful in making our decision. He made the car buying process much easier than other experiences we have had!

From the time i arrived they were very nice, when i arrived i was very skeptical because i have been lured to Atlanta before to buy a car and the price and the car was not right THIS TIME EVERYTHING WAS RIGHT . I drove 2 hours and 45 minutes to the dealership and this was this best service i have ever had buying a car . My salesman and MR. Mr Walsh were very helpful and truthful about my vehicle . 1 more thing the deal went fast i had time to make it back to my Christmas party before my wife found out this Acura was her Christmas present ! thanks guys at Acura Carland my wife was very happy

They recommended a coolant flush. So my wife asked me and i said do it. When they were finished they told her its ready. She picked it up and paid the bill. As she left driving down the road the car started to over heat, she pulled over and stopped, she called me and I said wait 30 mins and then drive it back to the dealer.They said the mechanic did not put enough coolant in the car, the GM Jim Smith hasnt offered anything to compensate the possibility of them ruining our MDX SH-AWD . Where is this GREAT customer service at?

My wife took our MDX sh-AWD 2017 into the dealer for service.They recommended coolant flush, so she said ok do it. When she got the car back, she was driving down the road she noticed the car was running HOT, she drove back to the dealer and they noticed the mechanic did not add enough coolant. So now Im stuck with a car that ran hot. DO NOT have your car serviced at this place.

Recently renovated and it looks great.You feel really special when you come here and the GM really works hard for the customers. The unlimited miles warranty is also a nice feature.

Charles Duncan was a supreme pleasure to work with! If you have a question about an Acura hes your guy. Friendly and helpful. I would not hesitate to return, or reccomend Acura Carland to my friends.Cheers! And thanks guys. Normally I hate car shopping, but you made it painless

Akanu, service advice is amazing guy, I can trust him and great customer service!1/11/19 update: What happened Acura? Why are you moving to drip coffee like a tire shop. From nice coffee to drip..😟😩😣😫. I recommend the leadership team to be progressive and innovative when managing cost. Please bring back better coffee ☕️

My family was looking to upgrade our family car and we decided to test drive a MDX at Acura Carland. We spoke with Omid (Hope) Atlassi on the phone and he was able to help us find the right car within our budget! Hope, as he goes by, was AMAZING to work with! He took all the hassle out of purchasing a new car and made the process very easy. If you are looking to upgrade or in the market for a new car give Hope a call!!

We had an great expeirence buying our first Acura :).Thanks to Daniel, he went above and beyond on helping us choosing the right car and trim. The whole process was seamless, start to end .I will definately recommend Acuraland and Daniel!!!

I walk into this dealer with the intended to buy 2021 RDX. when i asked the sale man for drive out price, he looked at me and said this is only for customer. im disappointed and treat poorly. I look young 24 years old. this guy think i can not afford to buy Acura or something. sorry but i will never come back because he judges someone by appearance.

Got an early 9am appointment and was in and out in about 1hr 15 mins. Fast and efficient, waiting area clean and well stocked with plenty of charger outlets and sockets of all kinds on a hub to charge whatever electronic device you need plus great internet connection which allowed me to connect to my jobs BPN and work whole i wait. Not to mention all staff we encountered friendly and was able to use online oil change coupon with ease. They gave maintenance heads up as to what should be taken care of as routine next time, without doing what some mechanics do which is make everything look like it must be fixed today.Would definitely use this location again.

I had the most wonderful experience here. Great customer service, my salesman Charles Duncan was the Greatest. Go see him, let him give you that Awesome service. The finance guys Rich and Brian was Great too. I Love my new car!!

Just spent 190 dollars on a diagnostic on my 09 MDX only for them to say nothing is wrong with my car yet I having electrical issues and low acceleration issues as I leave dealership. Maybe they didnt drive the car at all. Will never purchase Acura again from this experience.

From the first inquiry on Autotrader.com through the last minute at Acura Carland in Duluth before driving it home, Charles Duncan showed exceptional service and a willingness to help as we purchased a 2017 Acura MDX. We had inquired about a few cars and we had several questions and thru it all Charles was patient, informative and quick to respond to our requests. We highly recommend Charles and Acura Carland for anyone looking to purchase their next car.

Acura car land has the absolute worst customer service in the parts department I’ve called multiple times spoken to multiple different people and these guys are about as friendly and warm as a wet mop I absolutely detest calling this place. I think I’m going to have to open a different account with a different Acura parts dealer

Exceptional is the word that comes to mind when I think about my wife and Is experience with Omid Atlassi (Hope). He was fantastic to work with and is a genuine and intelligent individual. Finding a new car can be VERY stressful but Hope made it a breeze. If I could leave more than 5 stars I would.

Great service! Bought a certified 2020 RDX and salesman Charles Duncan was awesome. Bought a car in less than 2 hours on a busy Saturday.

Fastest and best car buying experience ever. Charles Duncan is the truth.

I was shopping around for a Sport Sedan and went to Infiniti, BMW & Lexus. Acura was the last place I checked out and as soon as I stepped on the lot, I was greeted by Charles. I told him that I was interested in the TLX, and he immediately brought me to the one I wanted and the color I wanted. I test drove it, and was in and out of the dealership within 2 1/2 hours. Best service I have ever experienced at a dealership, and probably the most easy to work with salesman. Thank you Charles for making this process quick and painless, and with no non-sense!!!!! Charles gets a 100/10 rating from me!!! Thank you to Acura CarLand as well!!!!!

A great experience from the time we arrived until we left with our new vehicle. Mick/aela, Riley & Ric did a wonderful job!

Melissa at Acura Carland provided impeccable customer service over the phone and in person. I had to have my car serviced for a airbag recall. Mel has white glove etiquette. She ensured my car got serviced promptly. Although the dealership was a great distance away, Ill be returning to purchase my next vehicle from her based on the EXCELLENT service. Thank you Acura Carland for having the Best take care of your clients!!!

A very enjoyable experience We were never pressured at anytime. kEYOUR salesperson was very patient and knowledgeable. He was attentive to our wants. He impressed me by explaining every detail of our Acura mdx and RX to us and especially my wife.Thank you

I was very happy with their service and they are very imformative, I was assisted by Daniel bedoya he is very imformative and helpful for the customers and he gave me a very good deal on my Acura RDX I’m very happy with the deal and will be definitely recommending everyone and I thank Daniel and whole team

A very enjoyable experience from start to finish. We were never pressured at anytime. Our salesperson Hope was very patient and knowledgeable. He was attentive to our wants. He impressed me by explaining every detail of our Acura TLX to us and especially my wife. I just cant say enough positive remarks about Hope! Anthony in finance and Brian in checkout were also extremely helpful and attentive to us. I will not hesitate to buy from these people again. It was the best car buying experience that Ive ever had.

I shopped for my new 2020 SUV via TrueCar and it led me to Acura Carland. Bo Bryan responded to my inquiry and we were able to negotiate a deal that was beneficial to all. Within a week, I was picking up my 2020 Hybrid MDX in Black. It has all the accessories I wanted installed, the agreed upon pricing and financing terms ready for me to drive then sign! It was a smooth process and probably one of the least stressful car buying experiences. I recommend Acura Carland and Bo Bryan.

I had a great buying experience with Acura Carland. My wife and I bought a used Acura Mdx from Charles and Clarence. Both of them provided a stress free, transparent buying experience. There was a few concerns with the aesthetics of the vehicle that they took care immediately after purchase. They did a fantastic job with the minor touch up repairs. Charles went out of his way to provide an exceptional level of service and answered all my questions in regards to the vehicle before buying. I would definitely recommend taking the time to check out the dealership and talk to Clarence the sales manager and Charles D. the salesman. Both of them were extremely friendly, honest and fair. They stood behind their word and followed through on everything we requested without issue. I would also like to take a minute and praise their finance manager Brian who was also very easy to work with and extremely friendly. Great team here from start to finish.

Great experience with Omid and team!!

Very unprofessional business. I went in to buy a car - I spent over $50k and was treated so disrespectfully.We agreed on a price. By the time it was time to sign, they added costs that we never discussed and hid them in the paperwork. Once I realized this and came back to discussed this, they argued and told me its too bad because I already signed. They were so unhelpful and told me its not their problem that I didnt read what I signed. Incredibly terrible service. Spend your money somewhere else.

Be very careful when you buy an 2020 Acura RDX. The breaks on their brand new vehicle squeal (info which they don’t share when you buy the vehicle). When you take it in for service, they don’t have a fix for it. Stay away from Acura vehicles and save yourself the hassle, time, and money. Go next door to Lexus and get yourself a vehicle that is reliable.

Charles was not only professional but I admire his honesty during my car buying experience. Brian work a great deal on my trade in and rode out in my new Acura! I have never been out of a dealership in under 2 hours before. Do not search any longer if you are in need of a vehicle. THIS IS THE BEST DEALERSHIP! HANDS DOWN!

Bad services ever. Overcharged on the services and the problem not fixed, dont have any warranty about what they have done, charges money and that is it. Dont ask me to contact Hector or his manager either, they fight with customer for money not even ask for recheck the car. Never be back

Sales experience in the past was OK.Service experience now, isnt so good. During Covid 19, i observed many service staff not wearing masks. This was within the service section of the building. It appeared like it was a manager.I didnt see the tech servicing my car, but my guess is, he very likely could have been not masked while inside my car, which I drove home in.Currently, their website offers the following precautions.Fully Cleaning and wiping down each vehicle on the lot and that comes in for service. I was offered, at the end of service, they would wipe down the steering wheel. I declined, as I had cleaner in my car.Deep Cleaning areas - They could be doing this, but not sure.Hand Sanitizing stations - I tried to use the one between the service area and the garage where you pull your car into, it wasnt functioning.Employees sick - who knows. The fact they had 50 % of their staff walking around without masks is all I need to know about the organization.I will not be returning to this location, either to service our brand new Acura, nor to buy the MDX we plan on buying in a few months. You cannot underestimate the lack of concern you have for safety, when it comes to your future prospects on sales.

We bought an Acura MDX from Acura Carland and were quite happy with the service, price and attention we received. We worked with Omid Atlassi and he was very patient, responsive, and personable to work with.

Great Dealer and Great People. From the Sales Team to the Finance people our experience buying a car was the best we have EVER had. Went over and beyond on even a Used Car Purchase. Especially like to Thank Charles Duncan, Wonderful Service from Him. Thank you Form the Jones Family

Great people to deal with. Stayed 2 hours past closing to make the sale possible. Thanks Peter!

I worked with Akhanu throughout my entire visit to service. I brought my vehicle in for some major warranty work that I did not imagine would be so much. Himself along with the rest of the crew, Austin and Andy especially did an amazing job on my car. Worked with me, explained every little thing, even brought me over to see the issues with my car before submitting anything for warranty repair approval. It was great piece of mind to have and see what was going to be worked on. I got a loaner instantly, no questions asked. Nothing but absolute support and care from the day I walked in, to the last phone call and picking up my car. An experience that will bring me back here for good. It was really that great! Thank you guys!

From top to bottom this establishment is just amazing. Always clean, friendly staff, excellent customer service...the list goes on. Will definitely be returning to get my vehicle serviced. Thank you!

This was my first time buying a Acura, i the process was pretty painless and my sales man and manager worked with me. I would recommend going back to this dealership to buy your first car or 3rd car!

I purchased a 2017 Certified Pre-owned Acura RDX approximately three to four weeks ago. I had to return it for various problems that the certification process should have resolved prior to the sale. I further discovered masked body damage (not coinciding with CarFax accident report) recently, that was reviled/visible in vivid sun light.

Had to post thank Kevin Hayes for his amazing help. My parents had a dead battery across the street and he came over and gave them a jump. To do this without any hesitation speaks miles about the companies character. Thank you again Kevin.

Thanks very much, guys, for another great experience. Honestly, everyone, if you’re looking for a dealership where the facilities and the service are a real added value to your car purchase, I have never experienced anything like Acura Carland. Beautiful, comfortable facilities, like an airport business lounge; and attentive, professional customer service from every person.

Excellent buying experience for a used Acura Certified vehicle. No pressure exerted the sales person. Extremely professional. The finance manager was also very helpful. They honor their advertised True Price. I definitely recommend them for anyone looking for a vehicle.

I visited Acura Cartland for an airbag recall on my Acura TL. The repair department was extremely professional and made me feel comfortable and at ease when I entered their facility! They immediately got my information, gave me a bottle of water and took me to a waiting area. While waiting, I received two texts with updates on the repair as well A personal update. Once the repair was completed I was approached with the details surrounding the repair and a walk to the door for my car! Yes, my experience was top notch!!

Staff was professional and pleasant to work with. Responsive to questions - very good at follow up. Presented the vehicle in a positive light - acknowledged and fixed a couple of minor issues. No hard sell at final closing for any type of extended warranty. Overall, a very positive experience.

I have been in the automotive industry for 2 decades and I have serviced, sold, and purchased many different types of vehicles. The experience I had at Acura Carland was by far the greatest dealership purchasing event I have ever had. The salesman batted for me, we were able to come to agreeable terms on my new vehicle. I feel like I got a fair deal. The dealership is clean and it is a welcoming environment. Josh Wei is my salesman of choice and I will be referring him to friends and family.

The staff was extremely knowledgeable, helpful, prompt, kind, and made me feel right at home. Answered all my questions. Went above and beyond! Highly recommend! Im from Spartanburg SC and traveled to their dealership! Excellent service!

I was extremely pleased with my experience with the service department at Acura Carland. I had always heard that car dealerships overcharge, but having only owned an Acura for a few months, I wanted to ensure that my car was in the best hands. I received excellent customer service from every employee I spoke to, and in addition to the routine maintenance that I was scheduled for, I voiced a couple of concerns that were fixed at no additional cost. The cost of the maintenance was fair, and not once did I feel taken advantage of. Even though this dealership is 20 miles from my house, I will definitely continue to make the trip.

Very friendly and knowledgeable staff. Our time there was well worth the PROCESS as we walked away with a vehicle we love. I would highly recommend this car dealership and would definitely be back if need to.Thank you.

I am not one to write many reviews so when I am compelled to write one, it is because the experience I had made such an impact. Last Fri night Oct 18th, 2019 I arrived to check out a used vehicle. Ken Song was who I was in contact with before I arrived. After meeting Ken, I was instantly impressed with his calm demeanor and knowledge of the vehicle I was interested in. When I asked if it was possible to measure the tread depth on the tires, he drove the vehicle to the service dept. to see if someone was left that could measure. Awesome. All throughout the test drive he was able to educate me on the vehicle. When it came down to talk numbers it was the smoothest negotiation I have ever been part of. Even when Riley the Sales Mgr came over, he was very calm, cool & collected and was straight to the point with us - very transparent. The entire experience at Acura Carland was second to none. I would go there again to find my next car and would refer anyone who is looking for an Acura or used car to go to Acura Carland and ask for Ken. Well done Acura Carland!

Great experience at this dealership. Negotiations were easy and I got a fair deal on a very nice car. Follow up after the purchase has been excellent. Would recommend. Riley and Tony took good care of me.

Akanu was extremely helpful and everyone I talked to at the dealership was friendly. The loaner and explaining the bill in detail makes me want to come back again for my next service. Helping look up service discounts was great. Work was done correctly as well.

Tyler Cameron was exceptional! I had a unexpected incident with my car involving damage to 3 of my wheels. Tyler went above and beyond making sure that all was repaired so that I could get back safely on the road. He stressed that my safety was a top priority. He keep me informed with what was going on with the car and the dealership provided a loaner. Total Satisfaction ALL AROUND!!

I have had stayed away from Car dealers for 15 years, only private sellers. I have to admit I had a great experience here. I just bought a certified RDX, my salesman Ken Song walked that extra mile to make me happy, he is the best. Today, I met Tyler Cameron, my new service man contact, he was very helpful, professional and courteous. I am also very pleased with the service I received. Keep the great work! They make you feel welcome and that your business matters.I Love my new car!!

I loved the whole experience we went to see the car, and with me being so unsure of my self they gave me plenty of time to decide, they didn’t push me. They even brought multiple cars so I can compare the interior. I truly enjoyed myself and would recommend Acura Carland to anyone who is looking for a new car.

Excellent customer service! The team made me feel like family from the moment I walked in. Thank you Ken, Clarence, Jim and especially Omid Hope for going above and beyond to make sure I got the car that I wanted. The whole process was very enjoyable. I appreciated the team listening to my needs, being honest and transparent and making sure I was completely satisfied. I wont shop or service my vehicle anywhere else. Acura Carland is my dealership, my family.

I had a wonderful experience at Acura Carland. The manager Riley Walsh was amazing. The sales men Laron was the best!I have no words to express my gratitude to both of them for making my car purchase experience so enjoyable.I will recommend Acura Carland to my friends and family, and I will be a customer for life. Thank you again!!!

Great, and easy experience. No complaints. LeRonn was my salesman and he made it really easy. I did everything over phone, got my deal, walked into the dealership and he had everything ready for me to sign. Fastest I’ve ever been in/out of a dealership.

Hector the service advisor was great. He was patient and told me he would let me know if I needed the service that I had scheduled instead of just doing it. I appreciated his honesty.

I had the absolute pleasure of working with Christine Francis on the purchase of my new vehicle. Working with Christine, her manager, and the finance guy was a very smooth process. I actually felt good about the transaction which is not always the case. I would highly recommend Acura Carland to anyone looking to buy a new or used car.

The best dealer I have met so far. Sales person Bryan was so polite and gave me the best service one could have ever asked for. I strongly recommend to ask for him, if you are looking for a car. The deals were awesome and they did not hurry and patiently answered my clarifications. They offer the best rates. Hassle free buying.

Charles Duncan is an exceptional car salesman. Very personable and knowledgeable. I really enjoyed my time with him. I give him 5 stars.On the other hand, the finance manager was not as pleasant. Once I turned down the extended warranty, his entire stature changed. He started slinging papers and rushing through the process. In fact, he almost made me doubt my purchase decision as he was telling me all these things that could go wrong and how expensive they would be to fix. I have been a lifelong Honda driver so I am confident in Acuras performance. The whole negotiating process is what cost my rating 5 stars.

Excellent auto dealership, They go the extra mile in the service they provide.

I havent been to Acura Carland in years. Last time I was here, I thought the dealership was going out of business, based on the condition of dealership and list of renovations that it was in desperate need of. Acura as a brand was seen as a has been and no longer the premium brand that it had been viewed as back in the late 1990s - early 2000s.After seeing the beautiful new Acura MDX on the roads and being a long time Honda fan, I reconsidered the Acura brand for my wife.Acura Carland has stepped their game up and I was pleasantly surprised. The dealership renovations were truly appreciated. Even my wife was surprised in the improvements.The purchase experience was low pressure and what I would expect from a luxury car dealer.Our first service experience was a bit bumpy at first, but the service team pulled through and overall we are pleased.Nice job Acura and I hope to see continued improvements in the Acura car designs and reliability.Josh Wei represents Acura Carland well and would refer friends and family based on our experience.

Great purchase experience. We purchased a pre-owned Audi and our salesperson, Fray, was extremely knowledgeable. He pointed out all of the key features. Negotiations were smooth and the entire process took less than 2 hours from the time we walked into the dealership. I highly recommend Acura Carland and will definitely come back. Thanks Fray!

Angel is an excellent service technician. He is very transparent about exactly what needs to be done, communicative about timeline and extremely friendly on top of all that. Id definitely recommend Angel specifically for your Acura service needs.

The service staff was prompt in helping us get registered and get us a courtesy car. The service we were there for was finished in a reasonable punt if time. I was notified when my vehicle was ready to pick up.Everyone I was involved with in the service department was knowledgeable, friendly, helpful and professional.

I was quite early for my scheduled appointment. That didnt matter because I was welcomed, quickly my order written and put me in a loaner since my service was approximately 3 hrs.I received a call from Gil when my service was completed and arrived to a freshly washed, well serviced vehicle!!I work in healthcare and understand the importance of great service. This is what Acura Carland had delivered for the past 13 years.Thanks again for the service and safety you have provided :-)

Acura Carland of Duluth Ga has excellent customer service!!!! ! I had a service appt that was going to take a little longer than expected because it was a busy Saturday morning, I should have anticipated a little bit longer of a wait because of the weekend but I didn’t and had my four year old Grandson with me., I was directed to the waiting area where there were snacks and beverages, and luckily for me cartoons on the big screen. Before you knew it my car was complete and the sales representative walked us out to my shiny detailed car that was a courtesy of Acura Carland. Thank You

Very courteous sales reps, sales manager and finance guys! I was literally in and out with no hassles! The store is amazing! I felt right at home!

The Best dealership Ive been to in awhile. From Sebastian, James, Robert and Everyone encountered was pleasant, outgoing and helpful! Love the dealership... made us feel right at home even though we only went to window shop.Thanks guys... because of the Exceptional Customer Service... You have a Life long customer whenever I want a Certified, Quality Acura!

Failed to inform me of options to add Gap insurance during the purchase transaction, because Brian, the finance manager couldnt see in the available time that I told them I had before I had to leave to get my kids from school. They sent a messenger to my house 2 hours later because they didnt want to lose the sale. I had walked out when Brian still hadnt called me into his office and nobody else came to tell me why I had to sit around for 30 minutes waiting to give them my signatures after I had committed to their final numbers. The messenger didnt have the knowledge or motivation to go over the available options with me. When I requested to add gap insurance a week later after being told by my insurance company that it had to be done through Acura, Acura Carland somehow magically added it to my agreement. I paid the full amount of +-$1,200 up front and as far as they were concerned, all was in order and I was fully covered. But now, 3 months later, the same finance manager called me to inform that Acura has rejected the gap insurance and that I will be getting a refund check in the mail. I tried Carland after being a Jackson Acura customer for 7 years, for no other reason than they had the color vehicle I wanted and were offering extra dealer discount. But I will never buy from them again. I love the Acura brand and quality, but this puts a bad taste in my mouth. There are too many competitors who compete for my business to accept sub-par customer service. -Side note: this is not the only negative review for Brian on here.

I had an amazing buying experience with Charles Duncan at Acura Carland. I recently purchased a certified pre owned Acura MDX! I had previously been to the Lexus dealership nearby and had a pushy salesman and bad experience all around....financing, trade in value, and my test drive was wack due to rush hour. Really!?! However my experience with Charles was a breath of fresh air! Hes super knowledgeable about Acura, honest, and financing was great!! I would highly recommend Charles at Acura Carland if shopping for a vehicle!

Our car salesman Josh, took care of us the moment we got there!! He was very informative in the different types of finance options Acura provide. Worked with use to find a great monthly payment. We couldn’t be more happier with our purchase!

Pleasant experience at Acura Carland. Only negative I would say is that our salesperson decided to get the car ready (cleaned, vacuumed, etc.) the moment we arrived and then started talking to us about the price before we even got a chance to look at the car to finalize our decision if we wanted the car or not. Although we did see the car the day before and liked it, it was as if he had made the decision for us that this was the one that we needed to buy. It almost seemed like they were too eager to get rid of this specific car, which kind of gave us a bad taste. Although they never pressured us to buy the car, if would have been much better if we, the customers, could wait and see the car on our own terms, decide if we wanted it, and then move forward with negotiations.

Exceptional service, have been going here for 10 years. They entire company has a genuine team spirit. Love my friend Gil.

Gil Michelson is the best service advisor. We’ve been taking our MDX to him since 2011. Everyone in the service department is friendly and knowledgeable, but he’s the person to whom we take our car.

Great dealership. We bought a 2019 Acura RDX. The sales experience was terrific. Took the vehicle in for 5k service and experienced the same wonderful level of customer service with everyone in that department. Would highly recommend this dealership.

Carland easily changed our service appointment at our request. We were loaned a courtesy car for the afternoon. We ended up getting back early as we knew how delightful the customer waiting area was. It has a variety of comfortable seating areas for reading, watching tv or working. And it offers cold beverages, hot coffee, and snacks. We were nicely accommodated in all aspects of our service experience.

Excellent service, from buying the car to then coming back for service. Everything went smoothly and quickly. Couldnt ask for more.

A fantastic experience as always. Hugh Kronitz is incredible and makes buying a new car incredibly simple. Very pleased.

Had a very pleasant experience with Mark Lieberman who was my sales contact. I negotiated the deal from out of state, arrived at the dealership the following morning and drove back in my new car in about 2 hours. Mark was transparent and patient in his dealings, worked with me to get me a good deal and had kept most of the paperwork ready ahead of time.