Jamar and Makye were so helpful and knowledgeable. They were able to answer all of my questions, making the purchase and set-up process very easy. Keep up the good work guys!

My phone went out!! I already had a cracked screen from dropping my phone so much. But when I woke up to a green screen, and tried to swiped it. It would get a little red in with the green, but I couldnt see anything! You know I went off!! I signed online with Sprint and chatted with Zara, who was amazing. She got me an appointment at the store, within an hour. T-Mobile fixed issue and my cracked screen!! I highly recommend both services!! I can see why they merged together... Team Work!!

I went to the store to have a cracked screen replaced. The store was well staffed and everyone went out of their way to help me. I said I wanted to come back to pickup the phone, I was given a time it would be ready. I got back early and the phone was repaired.

I came into the store very frustrated and I was going through an anxiety and I was going through an anxiety attack everyone in the store was awesome next door was awesome one special young lady took the time and worked with me took the time and work with me calm me down and began to help me and begin to help me and I am so grateful and when I gave her super and when I gave her supervisor how nice she was to me the supervisor if she was to me the supervisor was extremely nice as well and assisted as well and assisted me when I needed her to.Edith and Laurence was the reps Aj was the manager. Go to the store by Wingstop.

Cool costumer service clan

Thank you team mobile for helping me. This is a good company, and knowledgeable staff.

SERVICE WAS GOOD LOT OF PEOPLES COMING AND GOING. CASHIERS PEOPLES WHO FIX PHONES GOOD.

Awful experience at this store. I went in for a new SIM card to access the 5G experience promised by TMobile to existing Sprint customers. 2 counter staff were talking to each other more than to me. Their long nails hindered their ability to help me remove my case. But worst of all, they didnt tell me the swap would end up deleting voice messages. I asked if Id lose anything...was told everything would be all right..So Ive lost 2 vm from my deceased husband. A male staffer was more helpful, but couldnt restore the messages, nor could 3 polite Sprint corporate tech support staff reached by telephone.How awful. Not looking forward to the completion of the Sprint-TMobile merger. Lotta talk, inattentive employees and confusion. Im hurt and not impressed. My only question is: what does it take for TMobile to do the right thing for a Sprint customer of 20 years? Make it right, make me whole! The only reason this review has 1 star is because I had to tap one to post this!!!!

Somebody in there shouldve known something. Had to pick up my other Galaxy Watch3 because they didnt have the style I wanted (for my wife). Only to find they got the wrong style entirely (she didnt care). Then they had to eliminate an existing line in order to add the watch, but according to Sandra, the system on their side likely wont refresh until TOMORROW - a process that the lovely Lacie probably shouldve told me about YESTERDAY. Like damn, how many hoops do there have to be just to make the most of THEIR Galaxy Watch3 BOGO deal!?

I had some issues with my billing, but they got to the bottom of that situation. Also he was very courteous and helpful

Good service. Tech support is the best. Quality is very good. Was the only store that pleased me be in as Sprint customer. Good job guys.

Got me fixed up. Great customer service

I came in at 7:34pm Their customer service is TERRIBLE. The tone of voice used with me by an associate & another person whom appeared to be a manager ( he drives a white Toyota pickup truck) was rude. A third associate was helping another customer while she was on her phone for a personal call complaining about her car warranty. No greeting when you walk in. When youre about to close, you should definitely find out if you can help, so the customer is not in there wasting time. Please pass this on to upper management.

Even though it had limited people who could enter, they took care of me in a timely manner, was very friendly, and resolved my issue.

There is no check in process. Several people that came in after me were helped before me. The computer was down and the rep did not make us aware of the issue until I voiced my concerns about others being helped before me. They said they werent able to help me because I didnt have my ID that I am unable to replace due to the Covid 19 pandemic. Not my best visit. Customer Service needs some improvement.

Went in to switch account. The associate went above and beyond to help me take care of a old bill and get the new Samsung s20 ultra. All the guys that was working was actually super helpful and friendly.

I’m giving 5 stars to Jamar he came out and helped me today. I So appreciate you and your customer service. He even gave my mom a chair to sit in. Thanks Jamar!!!

Great service and very professional staff.

Great service very helpful was the techs

My phone is still acting up, it wont let me call some people or text

My son & I went into this location, 2 days ago. They had gotten really busy by the time that we arrived so, understandably, we had to wait for a short time before we were helped. But, when we did, it was well worth the wait. We were helped out by a young lady named, Monayee. She was very professional, polite, & patient. She didnt seem to mind answering any of my questions. She made the whole process of getting a 2-line family plan seem quick and painless! I would, definitely, recommend that you see Monayee, @ this store, the next time that you need Sprint because we will certainly go back to her in the future. Thanks, Monayee!!

The staff here are so helpful. Marion (forgive me if Im messing her name up) and the rest of the staff were dealing with an over-the-top customer, and handled it well. They remained professional and held the line of integrity. Marion then helped me and was extremely helpful. You wouldnt have even known who she was just previously dealing with on how kind and quick she was with the help I needed. Thank you Marion and team! You guys rock!

Just left this location to obtain a new SIM card. Reps are fast, friendly and know good music beats to play over the store speakers. I was ready to break out with my dance moves for a second. Temporarily forgot where I was. LOL.Anyway my new SIM card was installed and activated with a quickness. Very good customer service for sure. Thanks for the beats during my very short wait.

Five people at work, only one helping the only other customer in the store, while others just stand around. Poor service all around and I would never go here again unless they get a different staff. Had an appointment and still waited over 2 hours while the other sales reps again just stood around.

Could mot make transfer of data 2 new Note 10. They tried and phones failed. Sprint loses sale, 2bad So sad 🙄🙄🙄🙄🙄🙄

Just left from up there. Lacie did a great job assisting my son & I. Please keep up the great customer service, it is greatly appreciated!!!!

I been to this location several times for the most part the service is always slow. I’m will not be visiting this location ever again.

Very good customer service and professional atmosphere. They took care of us and we left feeling good even though our phone had to be sent off site for repair we still left pleased because of the excellent customer service that they provided. :-)

Good overall experience with courteous and knowledgeable staff...

Wait too long, suggest number ticket system. Waited 90 min. to connect bluetooth to phone. Tech apologized for the long wait which I appreciated.

Horrible customer service from a young lady at the desk to the right then I ask for the manager (Dedrick Jenkins) and he was even worse. When did Sprint start lowering theyre standards hiring anyone to run theyre store. I expect better from the nations leading service provider.

This store is the BEST! The service was fast and the employees were very pleasant and professional. This is now my go to corporate Sprint Store!

Good customer service 👍

Will not recommend this store. Customer service was having fun while customers were waiting to be seen. I left.

My sales rep (Vanai) was very helpful and knowledgeable. My wait time was not long and all my questions and concerns were answered.

The Techs are very knowledgeable, easy to communicate with and eager to assist you. Thanks again Woodie for going above and beyond and contacting Assurion with me to order this new phone.Now Assurion... Thats another review in its self that deserves no stars!

Amazing service, could not be happier with my experience.

I have the Note 9 and kept getting an error code 400 popping up on my screen frequently which became very irritating so I stopped by my local Sprint store only to be told I had to come to this location. This was very inconvenient but they did fix my phone. I have not had that error code show up on my device since my visit. The staff was very polite. I did not wait long at all. Total visit time was approximately 30 min.

This location have about people in here and out of the 5 two associates are working. Therefore, we have to wait in a long line just to pick up a phone. This is unacceptable 😤

Great

Nice costumer service today

Good experience service was efficient need better signs on building

Out standing customer service technician Augustus George, was wonderful he solved my problem... He explaind what he did and showed me, What he did, I was impressed !!!

I was seen right away very helpful

Alex did a great job on my phone in no time.

I likes there new phone and Im going to get me a new phone.

Joseph and his staff were very rude. The one guy with the dreads did try to help my sister and I but everyone else was just standing around. Joseph who is the assistant manager apparently was the only one who could help us with our bill and when his employees was trying to tell him to help us he just walked away. My sister had to literally walk up to a group of employees and Joseph to get help.

Went in close to closing and the staff was very accommodating. Went in for a repair pick up and was in and out with 15min.

The service sucks Ive literally already been here for over 20 minutes there are no longer cuato.ers on the the store and Im still waiting just to pick up a phone. The same 0hone they were supposed to call me when it was ready but no I had to call the store to find out it was ready. This is terrible. No one moves with a sense of urgency. Have some respect for people paying for your damn service!

The staff was very professional and knowledgeable, and the wait time wasnt long at all

The worst, service is horrible and you pay all this money for what?

Best service he help me all

3rd visit 2:30 appt. Tech came to me at 2:31 took phone to back rm came back 15mins later with a # told me must be a internal problem and for me to call my insurance company.

Derrick was professional and knowledgeable. Store is clean.

Sweet heart got what shes needed

The rate to me excellent

Great service withngood conversation

I call to make a purchase and was on hold for an hour taking my money else where

The worst ever slow and Unprofessional

Good Customer service.

Great service

Extremely poor customer service who approach customers with the we cant do anything attitude each time we come.

Prompt, friendly customer service. The wait time was very short.

Will not recommend this store, if possible try to avoid this store

Young kids running things ok

Friendly staff and fast

Terrible service and they lie about times.

Great customer service

Tech was knowledgeable

The customer service was great

Great service

Great service

They take to long

Terrible

SLOW

My

Its Sprint