Logan McPherson was my service manager and Jay Hunter was my sales person. They both provided top level customer service and were with me every step of the way. We ran into some initial issues but they made sure to stay on top of things and they kept an open line of communications which was important to me. I recommend this dynamic duo to anyone looking for personalized service and care, before the sale and after the sale.

I was very happy with Shawn my service manager. My car was back as promised. Crest makes you feel like a VIP. I’m so happy I bought my car from Crest. I heard they had they best service department and now I’m seeing it for myselfRenee

I always have beyond great experiences here, for both sales and service the people here are honest and straight forward and will work with you and your schedule and accommodations. My vehicle is working even better than before and my advisor Brian very nice gentleman always goes above and beyond to help me out every time I go to get my car checked would give his service 100/ 10 if I could thank you Brain🙏 :) also to the staff as well :)

The service rep. at Crest Cadillac 121 Freeway was extremely helpful and made sure ALL my car needs were met. Thank you Shawn for your excellent service!

Wonderful!! Chris Rucker was so helpful! He answered all my calls and texts quickly and he helped me find just the car I was looking for. He knew my price range and he helped set expectations. The entire team went out of their way to offer help and move the process along quickly. Buying this car was as easy as buying a new piece of furniture. Great experience! I highly recommend Chris and the entire Crest Cadillac team!

Arman, Service Advisor, was extremely helpful and kept me informed in a timely manner, on what was being done with my car. I appreciated his kindness, attentiveness and professionalism. You have a great employee working for you.

Paul, my service rep was great. Really impressed compared to Penske where I bought the car. Classier organization in Crest. Love that you cleaned the car. Did everything you said and just impressed with your customer service. First class all the way.

Monica was very professional she knew how take care her client. Very please with overall service. Many tks

Drew was efficient & promptly answered all my emails or texts (we were dealing remotely). He sent several pictures and videos and was extremely patient with me during this process! He always kept me in mind and would message me when he had something that fit my criteria. And we finally found the One! He even went above & beyond for delivery convenience.

Once again Logan has made my car getting serviced and repaired a lot easier then what’s expected! When your car is in the service department it can be such a hassle but not when dealing with Logan and staff! I will keep purchasing from Crest because of the awesome, fast service!

I have bought several cars at Crest Cadillac because their service is the best. I love the loaner car service when needed. My service advisor Sean Barron is second to none. I am a devout customer

We had an excellent experience. Our advisor, Shawn, was friendly and informative. I knew what needed to be done and how much it was going to cost before they started. The repairs were completed way faster than we expected. We will definitely be back!

Bryan Oldham made my visit very pleasant. Wonderful customer service.

This Frisco location pays close attention to their customer s . I was assigned to Sean he made sure I was comfortable through the entire process and when it came to the point where he knew it was gonna take too long he made sure that I got home safely and when my car was done he made sure I got back there to pick up my vehicle after the repair. They really have it together at the Frisco location.

So happy with my purchase XT6 Chris help me get all my questions answered and took care of me to get the vehicle the way I wanted, I’ll come back in October for my Escalade

I take my truck to Crest Cadillac for services. Very impressed by their service. They are little on the high end but that’s how most of the dealerships are. You definitely get the service you pay for at this dealership!! Highly Recommend!

Very courteous people, excellent service with valuable perks, such as free loaner if needed. Theres also a little restaurant called Bistro, which chef is quite good and the prices are affordable for the gourmet food he prepares.From the dealership director to the vallet and greeting guys, everybody is friendly and easy to talk to. No wonder Crest Volvo of Frisco won again the Excelence Award!

There need to be more Stars. Excellence has found it’s home and I can’t wait to pay them another visit. My service person, Shaun Barron, bless his heart ❤️ paid attention to my every concern - even the ones that weren’t. Nice guy, nice place - BRAVO Crest Cadillac - thank you for providing the Customer Service of yesteryear!

First maintenance service experience at this dealership. I called to make an appointment and was in an hour later. The service took no longer than the service technician said it would and the car came back clean and beautiful.

Crest Cadillac is arguably the best automobile dealership in America. It is no wonder that Warren Buffet bought it out. The place is extremely clean from service to waiting to showroom to entire lot to restrooms. And ALL employees are professionals

Recently purchased a vehicle from Crest. Josh (sales) and Luis (finance) were so incredibly helpful and made the buying experience as hassle-free as possible. I appreciate the effort that they made to help me get the perfect vehicle for our family at a great price.Will definitely be looking forward to working with them again.

Our salesperson, Chris Rucker, was fantastic. He was personable, patient and extremely knowledgeable. And then you add on Myles Bates, the Sales Manager, and what a winning combination. Both of these gentlemen were beyond professional and great to work with as we bought my daughters first adult vehicle. Thank you both so much for all of your help. We will definitely be back.

Service experience was outstanding compared to previous experiences with other dealerships. I drive a Chevrolet product and am very happy that Crest Cadillac is able to service my vehicle. I will definitely keep coming back.

This was my first time doing business with Crest Cadillac in Frisco. I was hesitant at first but when I got there; my advisor, Paul Zugelder was awesome. He was patient and understanding with me. Assisted me with a loaner and got me on my way. The services were done so efficiently. I plan to use Crest Cadillac in the future. Thanks Crest was showing me AWESOME Customer Service. I was COMPLETELY SATISFIED.

I highly recommend Crest Cadillac/Frisco! I had several issues with my Cadillac and the service team went out of their way to make sure my car was taken care of. My service advisor, Shawn Barron, was extremely helpful as well as the service manager, James. They are very professional and always go the extra mile. When I am ready to purchase a new one, I will definitely but it there. Great job, guys!

Great buying process and great service department. Glenn Young was my sales associate, he consistently communicated effectively and got me in one of my dream cars within the hour. The service department is great as well, Arman is my service coordinator and he’s great at what he does. Business earned and retained.

Bryan, as always, let’s me know exactly what needs to be done each time I take my car in for service. I was behind on several things this time and did not have the time to wait there all day. He was able to get me a loner car in less than an hour so that he could get everything done in one visit. I really appreciated not having to make additional trips. I can always trust him to do only what needs to be done. My car was driving like a new car when I left. He has been my service advisor for over a decade. He nor Crest has ever let me down. I know I can trust them both.

Crest Cadillac is the best place in North Dalllas for service to your Automobile. Logan McPherson is attentive and helpful during every service event. Thank you Crest for your quality.

Dropped off my XT4 sport Monday to get my wheels and grill trim blacked out. They had it done Wednesday! Car looks great and customer service was awesome

I had an exceptional buying experience from start to finish at Crest. They are professional, knowledgeable and care about their customers. I have used them for years to service my previous Cadillac, so I knew when I was ready to buy I would buy from them, and I will continue to service my new Cadillac with them as well - Highly recommend this dealership.

They Keep my Cadillac right! I had taken it in for wheel repair and 24 hours later, I’m amazed with the quality. My Service advisor Logan was a pleasure to work with.

Best customer service ever! Very professional staff!

Service advisor Brent Upton never ceases to amaze me. He always gives 110%. He explains in detail the repair and makes sure its understood completely. He is awesome and the manager Eric is an awesome example of why the service team is awesome!!! Keep up the phenomenal work crest Cadillac service team Frisco, Texas!!!!! All the way from the cashiers loaner car dept to the management team. I give them an A+!!!!!!❤️❤️❤️❤️❤️❤️❤️❤️❤️

Outstanding job and service. Thank you for the loner car. I had a misunderstanding on one of the repairs and after emailing my service person, he said we look it on Monday. This was late Friday evening. I appreciated him getting back with me quickly and will take care of the issue on Monday. All around great job!

I had to bring my car in for service repair and a few other things to get fixed Sean in the service department was awesome highly recommend using crest Cadillac and infinity

Shawn is an awesome employee! He shows respect and listens to me about my concerns. He doesn’t make me feel that because I’m an older retired lady that I am dumb or don’t know what I’m talking about. He takes time to explain what the problem with my car is and what my financial responsibility will be. Shawn is extremely knowledgeable, friendly, and respectful. Crest Cadillac has a really valuable asset with Shawn Barron! Thank you Shawn!

From the moment I walked into the dealership, I felt like a valued person and not just a potential sale. Chris Rucker is a great sales person, very knowledgeable and started my car buying experience on a high note! From there, the experience only continued to grow, Chris R, Myles B, Tanya in finance, and Barry and Brian in delivery - thank you for making my first car a dream come true. Crest will truly take care of you and have amazing facilities and amenities available to its customers.

The buying experience was great! Great customer service and the process was smooth and timely from the minute we stepped in the door till we stepped out of the finance office with my keys in hand!

Crest Cadillac provided roadside assistance for me when I had a flat tire. They were fast - showed up ahead of schedule. The technician was very friendly and professional. He got me back into my Cadillac and on the road safely and quickly. I appreciate Crest Cadillacs service.

It’s very good to know when you take your car in for service that you’ll be taken care of and not screwed over or told to do extra things that don’t need done. Our service director Logan has been outstanding with us and very knowledgeable about our car along with very flexible and helpful whenever we have questions no matter when it is. Because of him we will more than likely buy another car from Crest due to him. Thanks

Excellent Service knowledgeable, professional, thorough, with frequent updates.

Crest Cadillac is superb at caring for my car. Extremely professional staff. SHAUN is the best!!!Keeps my car on schedule, its a 2011 and runs like the new ones... THANKS CREST

Crest Cadillac has a great group of people who get things done. I bought a 2015 XTS from them and when I needed it fixed they came to my rescue and no it didn’t cost me a arm and a leg to get it fixed. (I I I drove out a happy maaan)So the last part is a line in a county song I just changed 2 words can you guess the name of the song?

Great customer service. We had a dynamic duo team: Chris R and Jordan. Best car dealership. Would highly recommend

Excellent buying experience. Love my XT4. Total experience was professional and clean. No issue at all, whatsoever. I highly recommend Crest and can’t wait to buy my next Cadillac with them.

I have the best service agent at Crest Cadillac I have ever had. I have been buying cars from them for 15+ years and continue to buy from them because I trust my service agent GR. He is knowledgeable, consistent, prompt and truthful.

Exceptional car buying experience. I would highly recommend Rodney Hawkins! His commitment to customer satisfaction is outstanding!

This was the best experience I had purchasing a vehicle. Everyone was very friendly and professional. Omar was awesome and helped me get exactly what I was looking for. Definitely recommend anyone who is looking for a vehicle to go there.

Crest Cadillac is the best automobile dealership for me. The place is extremely clean from service, to waiting, showroom. ALL employees are professionals and handle their customers with so much care

Shawn made the service experience at Crest exceptional. He went above and beyond to make sure I was taken care of. I will definitely return to Crest Cadillac for all my service needs.

Great service! Walked away feeling treated like a VIP. Monica, my service representative, kept me updated all along the way providing the high quality of service representative of not only the Crest Cadillac name but also of the Cadillac brand. If you are looking for a Cadillac, be sure and check with Crest Cadillac first. Great car and Great service. Why go anywhere else.

I appreciate the great customer service. My truck is running and riding a lot better after their repairs. Brian was professional and courteous. I would use this Crest location again in the future.

Signed up online for the 50 dollar full synthetic 6 qt oil change package. Left with a 125 dollar bill. First the advisor Greg was not pleasant, and didnt show any concern for my business. And that is clear as he failed to even check what i signed up for. If he did, he would have advised that I can not use that service. Either way, the oil i needed was only 20 dollars more. So in the end, 70$ is fine, but no..131 total. It felt like a bait and switch, sign up for one thing, your car cant use that, then they do the work without telling you and present you the bill. No action was taken to correct this, the ol to bad you got the service now pay for it.- Also i was told that this location does not honor the online prices. So be careful and make sure you talk with your advisor on what you will be paying.Update:An attempt was made to give me 2 free oil changes if i removed this review. Not reconsider, or update, but to remove.

I had the best pleasure by having Schuyler pronounced as Skylar Crouch take care of us. He was full of energy and was able to answer our questions and more! He is definitely someone you want to deal with when buying a vehicle. You wont be disappointed. He listened to what I needed and he delivered! I was referred by a good friend of ours to go to Crest Cadillac and glad we went. We got a nice welcome from the staff, GM Darin & Seth from the finance team and they were awesome. I did not feel pressured into buying anything. It was good customer service and I recommend going to Crest.. Full service and Good spirits!!

Great. Worked with Schuyler. He very very helpful and respectful. He carefully covered all the options available on the XT5. Cant wait to get my special order car!

Great overall experience. Daniel, Brian, and Tanya were all fantastic. Daniel went above and beyond to assist us. They all stayed late (after 8p) to accommodate us with our purchase. I highly recommend to anyone looking for a great product and exceptional customer service.

A perfect example of a great Texas dealership! Huge service department, staff that want to make your experience enjoyable and see to it that your vehicle is repaired correctly the first time. They offer a putting green to drop a few balls while you wait! Everyone is VIP at Crest, I wont go anywhere else!

So grateful for Logan! He makes EVERY issue concerning my car easy, keeps me safe on the road and my car looking fabulous! Thank you Logan for exceptional customer service. And thank you Crest!

Had a doctors appointment this morning, but when my husband went to turn on the car, the battery was dead. Called our service representative, Logan McPherson and he quickly sent someone to replace the battery. We were very pleased with the quick service we received.

Bryan Oldham is very professional and always helpful to me. He cares about his customers.

The experience was absolutely great. During a busy weekend, Gene was able to accommodate me with a loaner for the weekend and also in a tremendous way assisted me with the final payment. What a blessing Gene was at a time when it was absolutely needed the most.

During my recent auto service visit at Crest Cadillac, Frisco, TX all staff members were friendly as they paid attention to details and provided exceptional service. Gene Reeves, my associate representative at Crest, kept in close contact and answered all my questions and provided me with information during the whole procedure. Kind, friendly and quick service.Also, the dealership staff are all helping keep us ALL safe by taking recommended CDC health/safety precautions.

Great service with a smile. Very accommodating an within the time agreed to.

Very very friendly customer service,my man from Jersey Tony was quick with EVERYTHING,and got it done, hassle free and really works hard for you.Update: Alternator went out(reg car stuff) which is to be expected,so I called the service dept,thru text,live calls,and emails their customer service hands down is the best Ive ever encountered, being a customer service guru for over 35 years Im very jealous in a good way for the way they treat their customers. Top notch.Ill keep yall posted.They got it done quickly and hassle free and had me back on the road right.

It was basically an oil change visit. There was also a minor recall service to be done. It was all done in a timely fashion. Experience at cashier check out was pleasant. Greg was cheerful and helpful and took care of everything in a very professional and pleasant manner.I look forward to my next visit to your dealership.

Crest Cadillac always takes the best care of their Cadillac owners!! Great service!!! We love Greg Vetranos professionalism!

Awesome service at Crest Cadillac in Plano. Have been a client there since 2015. I highly recommend Crest Cadillac service dept. and sales.

Top notch service dept. Professional, fast acting, genuinely concerned about the client experience.

Crest service department is consistently excellent. Specifically, Shawn Brown is outstanding! He is straightforward on what repairs are needed. No upselling on things not needed. His customer service skills are impeccable! He keeps you well informed throughout the entire repair process and will not return the vehicle unless he has verified everything has been repaired as promised. All-in-all an outstanding experience.Just had another service on the vehicle. Same experience as above— they are consistently outstanding/above and beyond!

Yes, Gene was amazing to work with. He gave meaningful and timely updates, while also describing what was causing the problem as well what it would take to fix it. Always polite and available to answer any questions. All in all it was a great experience. Hopefully I dont have any more car trouble, but if I do I know Ill be bringing my car to CREST.

Really enjoyed working with Luis on the processing of my loan. I was pre-approved, which helped expedite the processing. But still Luis was extremely knowledgeable and proactive regarding the loan processing, and the benefits that comes with being a Cadillac owner. I felt special. It made me feel like the Cadillac I bought was special.

Advisor I had kelp me informed on the progress of the repair of my vehicle

Bryan did an excellent job making me feel comfortable and I am pleased with my car. He explained everything that needed to be done. I feel comfortable taking my car on trips. Tanya was awesome to work with me as well. I bought an extended warranty and just decided I didn’t want it right now. I still had several thousand miles left on my current warranty . My car is in excellent shape. I changed my mind and she helped me cancel it. I will buy my next car from Crest. Thank you Bryan and Tanya!!! You both were very respectful to me!!!!Jo Harmison

Every step of the car buying process at Crest Cadillac was impressive. From the initial call to set up a test drive to leaving with my new XT5 every step was efficient and comfortable. I not only recommend buying your next car here, I will be buying all of my future cars from here. Schuyler truly went above and beyond!

Serviced my 2020 CT5 this morning at Crest Cadillac and received excellent service from Paul Zugelder and the Service Team. Truly appreciate their professionalism and customer service.

I am extremely pleased with the customer service from my salesman, Chris Rucker, and I would recommend him to other customers. I absolutely love my new ATS Cadillac!!! Thank you, Crest Cadillac!!

This was, by far, the absolute BEST dealership service experience I have ever had!!!! Everything was professional!! The reason I brought my car in was covered under warranty, and there were a few additional “regular service items” that needed attention-but nothing major & nothing that seemed “fishy” like I’ve had at other dealerships. I’m very pleased w/ my service experience!!!

The only reason we keep purchasing Cadillac vehicles is because we could not imagine a better service experience anywhere else. Crest knows the importance of “service after the sale” - and delivers every time we drop one off for service.

Always courteous and helpful! Crest has been taking care of my car for years and I always work with Brian. He has great communication and keeps me informed!

Very cool service experience. Logan, our service manager, was extremely nice and made the situation easy and painless.

I’ve been coming to this cadillac for the past 7 years and the service department is great. The customer service I’ve experienced have been hit or miss but the customer service I received this last visit was by far the best and most pleasant experience! My sales rep was Logan, so kudos to him. Keep up the great work!

Crest service department is amazing. They are quick and efficient. They do a great job letting me know the progress of my service. I’m in and out with a loaner car so fast. They make it so easy

After car shopping for two months at various dealerships, we chose to purchase from Crest Cadillac in Frisco. Our sales consultant was Jordan N. He was very helpful in matching us with the car and features that we were looking for, in spite of low inventory due to recent events. He was very knowledgeable, professional and friendly! Im so happy with our purchase!

So I just purchased the 2021 XT5 from Crest and I am in LOVE. What a cool car with all the coolest gadgets.One of my favorite probably is the wireless charger. No more cords!!! Schuyler at Crest Cadillac was AMAZING through the process and was SO patient as we navigated through ideas/ requests, etc. He was very accommodating which made the process even more sweet. Definitely stop in to Crest Cadillac and see Schuyler for your car needs. Happy Shopping

Ive been buying from and having my cars serviced at Crest since 1999 - six new Cadillacs and one Isuzu Troop (1999). The absolute constant is the service department; Gene Reeves and Brian Oldham. I only wish the rating option allowed a score higher than ten. Every.Single.Time. When a car dealership retains talent like Crest does, both in service and sales, you know youre in the right place.

Great experience with the Crest team. Will highly recommend!

The wait was not as long as I had expected! The service manager was very helpful and professional! The cost was high but I was able to use some of my points which made it bearable! Thanks for good service Crest Cadillac!

Great job guys! Got my car back in pristine condition! Good to know I’m in great hands when I drop off my baby. Purrs like a kitten. Thanks for being so friendly! See you next time.

Had a great experience at Crest Cadillac!!!! Got a Cadillac XTS!!! Saw CHRIS RUCKER, he made my experience pretty sweet. He was very informative, made us feel comfortable. The process was very quick and and easy. I recommend him to any and everyone!

The best service experience I’ve ever had

Recently I was considering going to another dealer for service. Since I have started working with Logan from service I have decided to stay around because he does outstanding work. He has went above and beyond on pricing and checking warranties to see if parts are covered before quoting prices.

Great to have your Cadillac serviced here. Fast and professional service I have noticed the few times I have been here. Friendly staff as well.

Greatest car buying experience! I love the vibe here. Everyone is down to Earth and easy to work with.

Good and friendly service. Likely a rarity, but my car was damaged in their possession. Crest took full responsibility and ownership of repairs and prioritized my case.

Matt, Josh and the “Tech” guy were all awesome. They made my experience fun and exciting. Very professional and effective team of genuine people!

My service appointment at Crest Cadillac was much more than I expected. I waited while my service was performed. Brent Upton my service advisor recommended trying the Bistro while I waited. I wasso impressed I had chicken & waffles for lunch at the Crest Bistro while I waited and when I was finished Brent had my car ready. It was an awesome experience! Thank you Crest!

My experience was great. I couldn’t ask for better service.

Quick, convenient and on time…. As always, great service!!!

I have been dealing with Crest Cadillac at Frisco (on the side of highway 121) for years and they have been very helpful very professional. The service advisors are very knowledgeable very patient very courteous, so are the loan car team, so are the hall worker team, so are the sales team, so are each person I met. They always do excellent work on my car, I have been driving Escalade for years including the marvelous wonderful 2021 version with super cruise bought at this very place, they served my car very well. The service prices are fair and the service advisors try to find ways to cut my cost. The waiting room is huge and very clean, with good coffee, cold water. In summary, they have treated me very well served me very well very professionally. I would like to take this opportunity to thank their whole team. I rely on them and I trust them.

My service advisor, Monica, is absolutely amazing! She always has my best interest at heart! Love Crest!