Customer service at this store has completely changed from a knowledgeable and helpful staff to a bunch of people that just stay behind the counter and don’t want to help. My mom went into this store yesterday to buy power steering fluid and she didn’t know where to put it so she asked the staff and they refused to help so she asked if they could at least show her where to put some fluid in and they said no that it isn’t part of their job. Isidoro is the only good employee left.

Amazing customer service. I needed assistance with installing my new battery and Dennis did not hesitate to help. Thank you Dennis M for being such a kind gentlemen. We will definitely be back.

I wanted to give a shout-out to the young guy, Michael, that replaced the battery for me in my suv. My battery is kind of tricky to remove but he stuck with it and got it removed and replaced correctly and got me back on the road.I would recommend someone work with the older lady who I think is a manager on her customer service. As Michael was running around the store helping customers and even while there was a lone of customer she sat on her chair up front instead of taking customers at her lane.

Isidoro and Chris went above and beyond in helping me. I came in with battery issues and they helped with tools and everything. That was a very nice surprise!

Mike and isi the manager really helped me out and helped me out more than they needed. I didn’t expect anything except anything more than fair but they really went above and beyond. Awesome guys. Thanks

Now you want fast services and accurate information on parts and availability. These guys and gals are the best auto zone in the valley.

Great team inside to help with any car needs. Always insightful! Thanks guys

I love this family run service. Staff is very helpful.

Excellent service, super friendly staff. I got the item I needed and the help I didnt ask for but, was very welcome. I definitely recommend this location. Special mention to Isidoro A who helped me find the right headlights bulb and notice I had the wrong one, got the correct one and help me out to put it. You rock!!!! I dont live close to this location but, if I need anything Ill definitely come back here.

Super helpful and great service as well as great humor! Erik and Izzy rock

Wonderful customer service and the staff was very helpful

Isadoro and Micheal at the Cooper and Warner location helped me price match and saved me lots of money! They were great!

Wow! Great customer service. Isodoro helped me get in and out quickly with a battery change. Thank you!!

This location has really great customer service. They all either know their stuff or know who to ask and seem to really try to help you get what you need

Isidrio took really great care if my needs today. He helped me locate items in the store, gave recommendations, and even looked up parts for me. All while in a joyful mood. He has always taken care if us when we come to this location. Thats why we go our of our way to make this our store. Thank you sir for all your help and we look forward to the next time. (I may have spelt the name wrong. My apologies.)

Saul is the man ! Came out to Change my battery in the hot Arizona Sun and replaced it with what seemed like twenty security features and was completely professional and friendly the whole time thanks Auto Zone!

The last several times Ive been here to either get my battery checked or a check engine code they say their equipment is broken. I dont like being that guy, but it really seemed like they just didnt want to help me out. Id recommend going to the OReilys across the street.

From A2zcruisers cruising Arizona . New store David the mgr was very helpful

Went there to get my battery checked. The staff was helpful and straight forward about my options. Store was super clean too. Was really just a great experience for something that couldve put a damper on my day.

Went in for a California duster and that extending window wand, 1 out of 2 not so bad. Store is clean and well organized. They wre testing somebodys alternator out in the parking lot and reading the codes on a late model Nissan. They did try to sell me the Arizona duster, and I havent tried the wand yet.

Isidoro was incredibly helpful and fast!

I like products and service, but they often tell me that the alternator is bad when it is the battery. For me it has never needed an alternator/generator. Always a battery. I have always gotten the correct part, which is not true with the other major brand parts stores. Warranty is good. Remember batteries only last about 2 years in this heat, so purchase the battery with the 3 year warranty.

I had a great experience getting my battery replaced on May21 at the store location. Very professional..!!!However, since I haven’t driven the Honda Pilot for 1 week, this morning I tried to unlock the vehicle and there was no response. I was schocked to learn that that battery was totally dead. The Honda is parked on the driveway as such I cannot take out my other car from the garage. How can a battery die in less than 2 months? My previous battery lasted 4 years. Now I’m totally stuck and frustrated and worried how to get it corrected.➡️ I reached out to the Store. Every employee at this place demonstrated empathy to my situation. Employee name Blake went above and beyond to find ways to help me. Store supervisor Kelly, was simply fantastic, she ensured that it will be taken care of. And the best part, the store manager Sal, made the commitment to come to our house to take care of replacing the dead battery with brand new one. ***They didn’t have to do that, but they did, and for that this Store’s Rock stars teamwork is simply extraordinary and outstanding.*** Hats off to you all. Keep up the great amazing work that you do..!!!! 👍👍👍

Very helpful and willing to do anything to get your car up and running. Thank you AutoZone!

After waking up to my car not starting this am as my battery was dead I was so relieved when I came in today to find not only that my warranty was still active but that your wonderful employee Kemanuel, a true servant leader, was more than happy to help me with the install of it! The gentleman, whom I did not catch his name at the register, was so helpful and made this the least stressful transaction I have had in months and I needed the extra kindness today. Thank you for being excellent people and yaall being great at your job was just a bonus !!

Great service very insightful and very knowledgeable saul was a great help

No problems at this location

I purchased an alternator at a different AutoZone location for 250 dollars. The box was taped poorly, indicating that it was a returned product. Upon pulling the alternator out of the box, I recognized the pulley was missing. I attempted to take the pulley off of my old alternator in the parking lot of mentioned AutoZone, to no avail. I had to pay 150 dollars to tow my car back home to Gilbert. After being unable to pull my old pulley using my tools at home, I gave up and purchased a new, complete alternator from OReillys. Once I was able, I went to THIS AutoZone location on Warner and Cooper. I did not purchase my alternator at this location, but I assumed I could return it at any AutoZone store with the receipt. I came in on a Sunday and the person working told me he could not give me a refund because he didnt have enough cash on hand to issue the refund. He said to come back Wednesday. Upon returning on Wednesday afternoon, the same man gave me the same response. I asked him when exactly he would be ready to issue a refund and he essentially said that accepting returns from other stores was at their discretion and he didnt want to give me a refund after making me drive down there TWICE. I had to drive out to Glendale where my car broke down and return my alternator there. Luckily they remembered me and didnt give me sweat. They got a great review. My name is Austin Pascavis, me and my father Mark have both been loyal AutoZone customers for over 10 years. After the way I was treated at this particular AutoZone, I will NEVER shop at any Autozone location or any of its affiliates ever again. You have lost my business.

Bought a battery and they were very friendly and helpful. Roman came out and changed my battery in about 5 minutes. I had previously gone to the location on Williams field and Gilbert and they told me they couldnt change my battery at 8 pm because it was too late, my battery is too hard to change so they arent supposed to, and they really arent supposed to because of the virus. They obviously had no interest in making a sale or being helpful.

My car wouldn’t start because of my battery, I was stranded for about 5 hours With my jump cables, but couldn’t get any one to give me a jump. I had to wait overnight at a place of business. I called the AutoZone at 734 W Warner Rd, Gilbert, AZ 85233 and Armando answered my call. I was distraught and anxious about the situation and he was very polite, courteous, and patiently listened to me relate my situation and circumstances. He then asked me my info and expeditiously located my replacement warranty information. He assured me that I was covered for a replacement battery. I then informed him that I had no tools to remove my battery and no way to bring it in.... as a conscience professional Armando quickly put me at ease, he said “Don’t Worry... Were here to Help you” I felt relieved. He told me he would have someone bring the battery to me Annnd remove the old battery and replace it with a new one. He said he’ll call me when someone is on the way. About a half hour later, Armando called me to inform me that Luis was outside the establishment waiting for me. I thanked him and as I was hanging up Luis was calling me. I went out to meet him at my vehicle, he was very reassuring and very polite and courteous as well. He expeditiously made the battery exchange and was very professional in his manner to me. He explained to me that my account would reflect the exchange. He also said he wouldn’t leave me until my vehicle was started and, be absolutely sure that I wouldn’t remain stranded.I know this is a long review, but I felt it is only right to Speak Up and On somethings, when customer service people extend themselves to help you. We COMPLAIN LOUDLY when we feel that the service was bad and the people were too!Therefore, I want to express my gratitude and appreciation for the two men who were the Consummate Customer Professionals in this scenario. Thank you to the both of you, and by the length of this review.... know that I mean it genuinely. Keep up the Great Customer Service! I’m am glad that these two took care of me, Sincerely.

I can not say enough about my positive visit to Auto Zone. There are two men who went above and beyond for me when I purchased a battery and fell into a variety of barriers on getting my car back up and running. Blake Cummings and Kem Israel were unbelievably kind, helpful, attentive to me when I returned several times with questions and more needs. It was unbelievably hot outside and late at might when I returned for a final time near closing time. Blake came outside and worked on my car to ensure that my battery connections were tight and helped me reinforce other components in my car that I had damaged in the process. They were both polite and never once made me feel like a burden even when I returned with requests, time and time again. Fabulous customer service and support. Thank you!!

Luis was very helpful we came in close to store closing and his associate also helped us find the brake light replacement for our car. Not only that but they even installed it and tested it. Nothing but praise for them. Additionally both employees offer bilingual customer service. Thank you.

Very nice staff! Helped me find a headlight and I was in and out of the store in 5 minutes. Went back today. Isidoro was really helpful. He came out in the 31 degree weather to change a headlight for me! Always grateful!

They are open and look to be fully stocked. Stop on by

Helpful, knowledgeable, friendly. This is my go-to car parts spot.

I rated this location a few hours ago pleasantly surprised that I got a response from the store to ensure quality service. Customer service goes a long way in my book so I bumped my rating from 3 stars to 5. Thank you AutoZone for your great customer care thats the kind of thing that earns you customers for life👨‍💻👨‍🔧🥇👍👍

The customer service gentleman was very nice. We were buying a battery, he was very good at explaining all the options. We were in and out very quickly, with exactly what we needed.

Exselense service thank you so much

Always great service at Auto Zone! Thanks guys!

Knowledgable and helpful with my car problems. Gave some good tips on repair and helped find the right tools that would be needed. They offered rental tools also to complete the job.If you simply need air filter or wiper blades, they will outfit your car for you if you ask. Highly recommended coming here for automotive needs or projects.

Very helpful.

Great staff ready to help you

We walked in they came out and tested our battery walked in bought the battery and he installed it in less than 10 minutes right there

The service people here are very helpful and efficient. Whenever I need a battery or my battery fails, they have my records of my purchases and can assist me in getting replacement.

Id give 0 if I could! Horrible customer service!!! Came in at 10a to buy a gel battery. Had to get from West phx loc. Told it would be in by 3p!!! Planned my day around it with a dead car. Paid $288 for it and the sales guy couldnt even add my auto zone points. They never called me!!! I called at 5p and they said they havent seen it. Sat all day with dead car. I finally called at 8:45p before they closed. I wouldnt be able to get there before they close but wanted to know status. Got some mumbling attendant who needed the car model to look up the part number. Then tells me its there. I ask why they havent called and they said they were busy and then hung up on me. I hope its charged. Ive gotten batteries before from them that are not charged. They could have at least offered to check it for the night. Not sure whether to just go get my refund tomorrow just so I dont award them with this service or actually take the battery. No way to even talk to a manager!

Pulled up to have my head light and turn signal replaced and was greeted by an associate as I was getting out of my car. Super friendly and extremely helpful, wanting to get me on my way. Took less than 10 minutes all things said and done.

I just had the best customer service experience in my life! I have a 05 Pacifica that has the engine light on and were experiencing problems whenever we turn our AC on. Ryan E., I believe his name was, the store manager checked the engine light for us, gave us a print out and explained all of our options. He was so helpful and thorough! He really knowledgeable and friendly. Thank you so much for all the help!!

The employees were very pleasant and helpful. The only reason I did not give 4 stars is they didnt have a couple of items.

Everyone was very helpful especially the gentleman that put my bulb in for my license plate

Isaacc and kellie were so helpful! Isaac was kind, fast and professional, go see isaac!

I moved and drive out of my way to come to this store just because they have always taken good care of me. Try it out. Just make sure you have everything you need. They arent good at that part.

I like this store, but it doesnt have a large stock of specialty items. Those items need to come from their hub in Mesa. While theyre happy to have it delivered to their store, its easier and quicker to drive up to Mesa and pick it up yourself.

Well organized, very easy to locate what I was looking for even Without assistance. They even had 3 or 4 options for the type of glue I was looking for. Quick and easy

Good service. I like this store because there is no wait to get parts. Managers are friendly are very knowledgeable about the parts they offer.

Very great customer service and helpful!! Brett was so nice, thanks! Brenden did a good job changing my windshield wipers, thanks!

Very friendly staff and very helpful on my battery problem. It turns out I dont have to replace my battery there when its under auto deals warranty. No pushy sales pitch. Great place to get tips about your car.

Very friendly and helpful staff. I dont know much about cars, but the staff was very helpful with my selection process and explaining how to install.

Walked it and was helped right away. Purchased what I needed and was on my way. Helpful staff made the trip much easier.

Great service, high prices. Bought wiper blades and 2 days later I was in a Wal-Mart where out of curiosity I compared prices. The wipers were $8.00 less per wiper at Wal-Mart. Ouch!

These guys are always amazing and helpful. Never ever make you feel stupid or like you have no idea what your doing.

Store manager Saul is awesome, goes above and beyond for the service.

Friendly service, but they never seem to have anything in stock. I normally have to have it ordered for next day pick up or else go to another store to pick it up. Even something as common as spark plugs.

Theres young lady that works there very pleasant and helpful awesome customer service I would go back to this location I felt at home thanks AutoZone that young lady shes a keeper

ZERO STARS...Terrible unprofessional service, will never return to this store. I went in, on my way home from work, to pick up a can of refrigerant for my vehicle. I wouldve been in and out in under 2 minutes, no one in the store but me and I knew what I was getting. Brought my can up front to purchase, spoke to J.Terry behind the desk, he asked if I was ready (said yes, paying with card)...he says OK I GOT YOU RIGHT HERE. A second later the phone rings...Mr Terry walks away from register to answer the call, then proceeded to help the customer on the phone look up their vehicle and parts in the computer, leaving me at the register... A PAYING CUSTOMER THAT IS INSIDE THE STORE MAKING A PURCHASE FROM HIM. Where is this acceptable? Im disgusted and feel disrespected

Nice store for the most part service is good A few times it was bad though the years

Excellent service and experience very helpful and no hard sales they have great prices and you need help they put your wipers on also alot of times I bring things to cashier and they tell this is on sale so what can I sayThanks

The guys here go above and beyond to get you what you need. Hands-down the best customer service in the aftermarket parts business. Hats off to these guys!!!!!

Greatly appreciate customer service....good place for auto needs...

Ladies, my car crapped out in their parking lot. These guys pushed it into a space, and it was kind nd of stuck in gear. Now thats customer service, go here they are really helpful.

Very helpful. Had a bad tailight and the clerk sold it and installed it immediately.

Always helpful. Anytime I need a part or advise I come here

Knowledgable employees. Free tool rentals so you can get the job done more easily.

Just had my car battery replaced! Cary was aweome! Such great service !

Ran in and said the right brake light on my 2007 Toyota Corolla went out. The team immediately diagnosed the problem, grabbed a replacement part, and installed it. Total cost ~$8 and 10 minutes!

This is were I refer anyone best place handsdown

Extremely helpful guys (no girls working)

Helpful staff that actually seem to know what theyre doing!!

Great store with knowledgeable, helpful people.

4 Autozone Reps 2 customers another man and myself and I waited over 15 mins for someone to help me to no avail. Done ✅ with AutoZone.Rude

Always a good place to get your car parts

Went in for an online order. Staff very friendly and helped with battery.

I have used this location many times and everyone there has been very helpful

Good auto parts store, helpful staff

Nice helpful people 👍

Awesome.......many thanks to the employees

Im glad they will were able to replace my headlight! Especially when it was on a Saturday night after dark!

Hoping they have new staff. Last time i was here Staff only said they would help me if I picked up lunch for them.

Great selection and good customer service

Good people very helpful and very pleasant

Better parts than the O parts store

The employees there were helpful.

Richard has raised the bar for auto zone customer service. Its very seldom I walk in and out of an auto zone smiling and satisfied.

Great service, i had to stop in to get a new windshield wiper and before i even got out of the door, one of the guys had already put the new one on my car for me! Thank you guys!

Clean store. Helpful staff.

Friendly and speedy service!

Super friendly staff. Jumped to help ID the issue with my Jeep and printed out a report to share with a mechanic.

Typical Autozone

Helpful down to earth staff.

Great service from great employees!

Very professional attention. Thank you guys.