This was our second time buying a vehicle through this Carmax and, as usual, it was fantastic. I cannot say enough good things about our sales rep, Renee. I took a couple of trips here before deciding on the vehicle I wanted to buy (I even signed up for a 24 hour test drive, turned around 5 minutes into it, and brought the vehicle back because I didn’t like the way it drove) and Renee was nothing but patient, caring, and so, so helpful. First, I told her I was interested in a Ford Escape. Any time an Escape came in, she texted me right away and asked if I wanted to make an appointment to come test drive it. I made multiple appointments online myself for a bunch of different vehicles (I am very picky and wanted to try them all) and one of those times Renee even offered to come in two hours early (how amazing is this?) to help me personally. She was available via text at any hour of the day that I texted her and was very communicative during the financing process, which took a couple of days (I had outside financing). I was so happy I found a vehicle I love and was able to buy a vehicle from Renee. Her customer service is 5 stars! We were also very thrilled with the price we got for our trade-in. Thank you, Carmax, for a stress-free experience. We will be back in the future, I’m sure of it :)

Very streamlined process. Joe is great to work with. We werent expecting to find something 1st day out but did! Very happy and all went well. Great experience and good warranty/exchange offer.

The car selling experience was excellent. The staff were great to work with. Bill came up to us quickly to introduce himself and immediately started helping us with selling our car. He was prompt, efficient, and was very communicative through the process. Everyone we interacted with explained to us the next steps and communicated great throughout the experience. RC wrapped up the transaction quickly and efficiently, and I was so thankful that the team who inspected the car provided belongings left behind to us at the end of the transaction. The online value quote for the vehicle matched the value at the location so there were no surprises. Excellent experience and will continue to do car-buying/selling with the CarMax team. Thank you!

Stop wasting your time and money elsewhere. This was definitely the best place to buy a vehicle. Linda went above and beyond to help me and my wife. We couldnt be more happy and thankful for all the help. The whole process was fast and easy. Best place to buy a car hands down. Highly recommend this gilbert location. Ask for Linda she is amazing. Thanks again.

No nonsense. Best place to sell your car. Check same day no dilly dally. Never I mean never go to a trade in dealership to sell your car. Always go to car max

Buying our new used car was amazingly simple. No dealer sales people breathing over your shoulder. I checked the Kelley Blue Book for the cars value and CarMax was actually under by $2K. The staff was very courtesy and on the ball. The only advice I can give - if you dont find an auto on their local lot, be careful that you locate one within a 1 to 2 state radius because you will be required to cover the shipping cost and its non-refundable. Our car was shipped in from Reno, NV to their Gilbert, AZ auto center for a cost of $270 - very reasonable.

My experience started off great with the sales team, however ended horrible with the service team. I purchased a 2019 vehicle with the reassurance that any issues under the 90 days would be covered no issue. A week later i took the vehicle in for issues with the backup camera as well as some of the trim warping and coming apart from the inside paneling. I was told these things met their standards and not they would not repair my concerns. I then escalated the issue to the executive relations team and finally got partial resolution for the paneling but they have refused to repair the camera and instead prefer i return the vehicle after dealing with this by taking it in 4 times already. My fiance likes the car but the fact that they dont stand by their promises and their standards for what they think is ok for the cars they sell is shocking. I will never do business with CarMax again because of how they disregarded my concerns, my time and the fact that management didn’t even talk to me instead they had others speak on their behalf! If the camera quality meets their standards, as did the trim, then clearly these standards are horrible! NOTE: This picture is at night and no direct light hitting it. I took multiple days off work to deal with this and if they are setting false expectations with their customers then this is just wrong!

I brought a Kia Soul. The Manager Tom was very rude to me because I requested a certain type of Sales Consultant. Then Brandon the Sales Rep I was dealing with was very uninterested in making a sale. He did not seem competent in his job . He kept running over to a Manager. Total lack of confidence in the selling world. Then Brandon lost an important document of mine and tried to say that I did. I had given him complete control over my documents. His manager had to fix everything for me . Than God for him. The Finance dept and signing dept are all young kids.It was a horrible experience.

If I could give zero stars I would. Brought my trade in to get appraised, after they test drove it my car wouldnt start. Had a mechanic come to carmax to check it out and he said they fried our starter. Manager offered to Uber me home. Unbelievable

I was there today and sat down with salesman Jon, I was interested in trading in my vehicle for a new one and was interested in doing the 24 hour test drive for several reasons. He was very hesitant in me doing this for some really odd reason and stated doing a regular test drive was efficient I felt like I was singled out discriminated against and also felt it was rude and disrespectful creating a question of false advertisement or just him having an issue with me as a person….. my question is would he have done that to any other customer ?? as I have purchased 2 cars from them previously! that’s very bad customer service …. What happen to treat all of your customers the same …… I left that place fast as I was about to put down a pretty good amount of a down payment I thought about it and left right away I will never think about purchasing a vehicle from them again ! I’ll take my business elsewhere

Got a good offer and sold my 16 Accord to CarMax. The selling process is easy and fast. Overall A very good experience.

Walked around lot. Looked at some vehicles. Salesmen were nice, polite, helpful.

No one was at the front when we arrived. No one talked to us or asked if we had any questions. The staff we did talk to, after searching for someone, were nice though. Didnt expect the typical pushy sales people, but a hello, welcome in. We are here if you have questions would have been nice. Or even a simple hello.

Great service. Very fair offer on my truck.

CarMax is a top quality used car shop! Ive purchased two cars from them. They have the best used cars. Low mileage and best condition!

Great service and kind staff. CarMax bought my car recently and it was no hassle. I did have one issue when getting the quote. They forgot to put my name on the list for appointments. I spent about 1 hour outside waiting. This was quickly resolved after talking to the staff.

Making its hard for me pay my payments dont debit card at all you should tell consumers that up front !!!! very sad I had drive 60 miles to make a payment on each way 120 miles wow really !!!... when I didnt by check it took you guys a week take my payment OmgWhy whats wrong with you guys! Are you that cheap really lol yeah right omg!!!! Get real people 💯 your charge us the money 💰, your losses any money, bad business practices...Raymond

Sold my truck to CarMax. The process is easy and was handled professionally. The only issue I would have is that you need to update your system to allow for a set number of appointments for selling a vehicle. The list was long and getting longer while I was waiting. Other than that, the online process was easy, setting an appointment was easy, and the check-in process through signing paperwork was easy! Helps that I had title and paid off truck!

So easy! Just got an online estimate done and brought it in to be inspected - walked out a few hours later with a nice-sized check for my car. I didnt have to worry about meeting a stranger for a private sale, or problems with dealing with a buyer and his bank. Very little paperwork, thank goodness, and the only reason it took a while is because that night they were very busy with a lot of customers also selling their cars.

Cool place that will make you an offer on your car

With my online estimate it was very easy.I think the price given was fair.I was out in exactly 90 minutes. I think the only reason it took that long.. was that they were pretty busy.

Huge corporation no individual treatment horrible customer experience even brought my issue to the managers attention in the manager was unwilling to budge could not test drive because I did not have current insurance and even though I was okay with not test driving I still do not turn the vehicle on to check out the sound system horrible place will never go back there again whenever referring anybody there again and quite personally had a much better experience at Earnhardt Chrysler Jeep. Dodge right down the street

The entire process from beginning to end was the best service Ive ever seen at a car dealership I was very impressed. The timing was fantastic efficient very comfortable it was an excellent experience I had with CarMax CarMax keep up the fabulous work.

Fast easy offer that matched what was offered online.

Polite and knowledgeable sales. Everyone involved went above and beyond to provide us with good service.

The easiest car buying experience ever. I purchased my car from home literally laying in bed. Showed up the next morning to sign paper work and take her home! Buy here!!

I just sold my Nissan Murano. This place is for sure a no hassle and easy process place. I got way more than expected for my car and money in my pocket. Will for sure do business with Car Max again !!! Also didn’t take long!

Derick was fantastic he worked hard, was super friendly and treated us like we truly mattered.

If they give you an offer for your vehicle do not even bother going down. Made an appointment to come down. Waited an hour just to be told my offer is $3,500 less than what I was originally quoted, for damage that my car has that the inspector could not even show me. My car has never even been in an accident. What a scam. Dont even bother. Maybe the car buying experience is good but we couldnt even get that far.

I couldnt be happier with how easy and fair it was to sell my car. I received my online quote quickly, made an appt easily, brought the car in and walked out with a check for the original quote. Im so impressed. Other companies (Vroom, Carvana) gave me quotes that were less than half of what CarMax quoted.

I work for carmax and I was at the store just to do a transfer that it takes about 10 min or less for one of my family members. We got there like 20 min before Closing and they told us that we couldnt do anything in 20 min when a transfer can be fast and easy. Really disappointed. I had even everything ready so they will fill it up easy... they really did not wanted to help at all.

Heres my experience since you have asked for it. While driving my new car home, I felt heavy vibrations in the steering wheel on the freeway and it turned out to be a wheel out of balance. I called the service department and they said they couldnt get me in for 2 weeks so I had to fix it myself. Im not waiting 2 weeks for them to fix something that should have already been checked out. Carmax says they check the cars wheels 15 Ways! Well I guess wheel balance wasnt one of them? Meanwhile a month later Im still waiting for my plate in the mail. I checked with the DMV and it hasnt even been registered yet. I call the office and I get an attitude right away about Do I know how backed up the DMV is right now? No sorry for the delay or anything like that. Terrible customer service. Terrible experience.

Tanner was helping us along with Jenny. We uploaded our documents online before our appointment and did the finance process before hand. With all that done prior we were out within 2 hrs! I suggest carmax care plan options. Wonderful place! Wonderful staff! Going to enjoy my vehicle! Thanks for all the help!

Horrible experience, was the most painful car buying process Ive ever gone through. Would not recommend anyone use CarMax to buy online, probably smoother to just go to the dealership. The entire process took over a month! Their communication out was horrible, many times asking for an update to be ignored.

Came in with an online quote to sell our car. Process was so smooth, and we walked out a couple hours later with a check in hand. Had the business office not been so backed up, we would have been in and out in about an hour.

We purchased a 2017 truck, which we had shipped from Georgia to the Gilbert CarMax location. Our experience with the staff at CarMax Gilbert was fantastic. Dante was our direct contact and was amazing, understanding when our daughter needed something to keep her busy, he provided a coloring book. Derrick, another salesman assisted us when we returned the truck after a 24 hour test drive and he made the experience amazing as well. Finally Kyleigh handled our processing and paperwork and she was extremely helpful and friendly.We will 100% go through CarMax again as the ease of the process was so refreshing.

It was so easy and fast. I got a great offer for my van.

It was fast and efficient. The staff were all nice. The price for my car was great!

We brought in a car to sell. They matched the quote they gave us on the website, which was nice I feel like I didnt waste my time and I know what I was getting and I was cut a check that night. I would sell my car there again.

Significantly easier than i thought to sell my car without buying another one. No pressure, just helpful staff who were fast, efficient, and knowledgable. I had the entire process including inspection took no longer than 2 hours. I had done the online quote and they honored it to the penney. Would definitely use them again.

Fast and easy. No haggling. Got a great car for a good price. Friendly staff. I was in and out in a couple of hours after I found what I wanted on the website. Also got MaxCare to seal the deal. Would highly recommend 10/10.

It was fine. I did my estimate online on my brand new car as in under 8000 miles and got 1 price, got in your guy gave me 1000 less. Whatever, waited over an hour, got ignored a lot, got my check, it cleared the bank. Thanks

Just bought a Nissan Frontier that is littered with problems. It was fixed up just enough to get past the 4 thousand mile warranty and immediately started falling apart. I recommend the extended care plan but beware. I had my truck in the shop for a whole week and I only had it back for two days before I had to bring it back for a whole mess of “new” repairs. And now there is busted part on back order with no ETA on when it will arrive and I can either risk driving an unsafe vehicle or be without one. They won’t cover rental because my car is not being held at a repair facility, but it’s not safe to drive?

The car buying experience at CarMax was actually a positive thing. Was our last stop at the end if a long day dealing with dealerships. I wish it was our first. Rudy, our salesman was great, entire experience was positive and professional. Highly, HIGHLY, recommend CarMax and Rudy.

I recently sold me car to Carmax my experience at best was mediocre. When I first came in to get my car appraisal finalized (from the online offer). I was told 30 minutes to finalize offer, it took an hour. I couldnt do anything because it was Sunday and Carmax has to call the lienholder to get a payoff which I understand. I came back Tuesday morning with my finalize offer and was told it would take 20 minutes to get paperwork in order. It took an hour to finally get seated to do the paperwork. To make matters worse on the check Carmax gave me the zip code was listed as 00000. My bank flagged the check as fraud and was not able to have access to my bank account because the flagged check. After 3 business days my bank finally got a hold of a representative from Carmax to verify funds. I was surprised that Carmax made this type of mistake. Make sure next time you sell your car to Carmax that all the information on the check is correct.

I love going to work at Carmax on Tuesdays and Friday I love it there so much because when I was working at CarMax is the best place to work at

I must admit I was somewhat skeptical at first, but I am completely satisfied with my experience with CarMax. They made me a competitive offer on my truck, which I accepted, and the entire process was transparent and painless.I highly recommend CarMax to anyone looking to buy or sell a car.

Went to test drive a car, got there, its on hold, like most cars in the lot, on hold. Asked if we could just get the keys so we can look at the tech, sound, seats etc. Waited for 45 minutes to get keys. Employees standing around chatting, wandering around doing nothing. I walked. Say what your want about old school car dealers but they’d never let a potential customer sit and rot and lose a sale.

Very efficient process. Organized and painless. The online and in person appraisal was the same in my case. No low ball offer. Payment and title transfer process was also very easy. No hidden fees.

I bought my first Tacoma yesterday after trading in my Camry. Jon was the salesman who helped me and he was amazing! I got a great deal on a great truck and I was offered a more than fair price on the trade in for my Camry. Thank you so much Jon, you were a great help with my crazy circumstances and I’m now the proud owner of a beautiful truck! Also shoutout to the girls doing my paperwork and taking care of my registration, this was the easiest car buying process ever.

Great customer service. The selling of my vehicle was for the most part painless. Mike helped with a 24hr trial of a truck which was pretty hassle-free. Keep it up team!

Was happy to be able to sell my car and get rid of it. However, the process was very long and drawn out. I wasnt trading in, only selling. They had all my information and appraisal yet the appraisal part took 2hrs. By the time I went to the Business Services side to sign it would have been another hour and a half so left for the day. I came back another day (today 6/15/21) and signed all paperwork. There was no one ahead of me, had all the docs needed and called ahead twice to confirm how long it would take. Each time they said typically 20-30 mins. I came in at 10:45am and didnt leave until 12:30pm -JUST TO SIGN. My feedback would be to one, give a better estimate of time and two, be more efficient for your customers. Having to come in on 2 separate occasions means time out of my work day.

3 vehicles purchased..1 vehicle sold...quick..painless..stress free...Always have found sale prices to be fair...very reasonable offer when I went to sell car...

Pleasantly surprised with my first CarMax experience. I sold them a car. They gave us the best offer by far and I had offers from all the big names. They were quick. They sat us immediately with someone who took 5 minutes to confirm some information. I had made an appointment online. Then sent us the appraiser outside who was also quick. They took 10 minutes to gather information and provide a price. 30 minutes later we signed and had a check.

My husband and I bought our first car together from CarMax and it was a wonderful experience! It was busy but we were helped promptly. I love the no hassle and no haggle approach. Logan helped us throughout the process and he was fantastic! Stephanie helped us with the paperwork and she was wonderful. Highly recommend!

Im kicking off 2021 with a NEW RIDE...Hyundai Veloster! Its a little Sassy, just like its owner!I want to give a SHOUT OUT to LOGAN MONHEIT at CARMAX Gilbert. Logan was friendly, efficient, informative and made buying a car painless. I highly recommend using CARMAX GILBERT if you are considerint purchasing a car.Ask for LOGAN and go see him for your next vehicle! Also, Lex who helped with the finance documents was super fast, informative and friendly! An overall AMAZING experience!I LOVE MY NEW RIDE! WHOO HOO!Kristi

I took my car over to sell. The process itself was easy but the wait was long because there were many others doing the same thing. I thought Carmax gave me a very fair price for my vehicle and would buy and/or sell through carmax again.

Arrived at 10:45 for an 11am appointment to look at a specific car. Lobby was very busy. We were greeted and told it would be a bit of a wait. Appointment time came and went, and after another 45 minutes with no one attending us, we let the host know we were leaving and went down the street.An hour after that, we recieved an email from CarMax telling us that we had missed our appointment, listing the incorrect car we had reserved to test. Lost even more confidence in the business.I understand that things happen, and if we had come in off the street, I would expect a wait. But we were given an appointment. Made time in our day to do this. A preemptive email or phone call would have gone a long way. A check-in from anyone while we were waiting would have as well.Respecting someones time is common courtesy and very basic customer service, especially when dealing with such a major purchase.We left and headed down the street, where for $2k more than we were planning to spend at Carmax, we picked up the brand new version of the same car from the dealer.

Everyone in the office works at one pace: slow. I rarely ever write a negative review, but this was ridiculous.. we spent far too long here and kept getting pushed off. No explanation. Then told it was a “printer issue,” meanwhile everyone else around us was helped… I’ve dealt with Carmax to sell numerous cars, and this was 4x the “normal” length of time I spent at the others. Wasted an entire day “off” from work, not a single care from the staff. Will never return.

Carmax was a great experience for me,everyone treated me with the up most respect and I would recommend them to everybody,,,...many thanks

Not good. They are good service but wouldnt give the value of my trade in and wanted more money. But good service

I really feel comfortable buying a car here we have bought a Mazda years ago car still doing great only repairs are up keep oil changes. Recently brought a Jeep loving it. Hope to get another soon.

Submitted the online form on Friday to get an offer for my 2013 Kia Soul. Liked the offer - it came in higher than Carvana so I scheduled the appt for the next day to take the car in to the location. Arrived at 5:20pm. The lobby was busy but most people had already been helped. I waited about 10 mins and a gentleman obtained my offer code and keys for an inspection. It took about 30-40 mins before they came back to say they would honor the online offer. I then had to check in on the business office side. No one worked with a sense of urgency on that side but they were personable. After a significant wait, Bea assisted with the final paperwork which took all of 5 minutes and I was out the door with check in hand. Overall, a super easy process, I just wish it had gone a little faster. All together I was at Carmax for just over 2 hours.

We Loved working with John - he is very nice and very professionalWe got out with two cars that night ❤️

It’s was super easy. Entire process only took 1.5 hours. Sold my car for what it was worth!

Ive bought 4 cars from Carmax, love the no haggle experience and the staff is always very friendly however recently I bought a Toyota Tacoma and I wanted it to be a quick transaction as I already had a busy weekend. I did everything ahead of time from financing, to picking out my truck, to the trade in. I figured it would be a quick exchange, hour and a half max. Instead it turned into a 4 hr. plus debacle where they couldnt find my trade in offer, paperwork, etc. It was so incredibly frustrating and we were treated by one of the staff members as if we were idiots. I wont let one bad experience sour my relationship with Carmax but needless to say I was not happy with the service received. Had it not been for this I would have rated 5 stars.

Staff was very friendly and helpful and overall experience was great!

The best, exciting experience I have ever had . Definitely will recommend. The kicker was the big bow on my car .

I found just the car that I was looking for at a very fair price. If I have any complaint(s) at all it relates to the following - 1) The car was dirty. The interior and exterior really should have been detailed. In fact, I ended up taking it somewhere to be detailed for $350 to make the car look like (and smell like) it should have when I bought it. 2) While our sales rep, David, was very friendly and helpful, the young woman in finance was not. At one point, she clearly did not realize that we were within earshot while she was complaining about us. Thats not terribly professional. Overall, the total experience was probably a 3.5 (but I opted to round up in this instance).

I loved my experience here. Logan Monheit amazed me with my purchase. My mom tried to get me into something quick because my old car blew up in the parking lot. Logan recommended to Honda Lx-p to me and gave me a list of features. From that day on I have had a Honda and I cant thank him enough for turning me onto my favorite car. Love the location and the service and no haggle policies. Thank you!

Great help & customer service from Roger in the service dept. Thank you!!

I was impressed that my online quote matched the quote in store to purchase my car. Increased my level of trust in your company. Sale transaction was smooth and seamless.

I’ve sold two cars at Carmax and the process is seamless. This last time they offered $1000 more than dealership for a trade in. The dealership actually suggested I go to Carmax. I highly recommend using Carmax

Dont bother. Customer service is non existent. No one will even acknowledge your presence despite several employees walking right past you. When you do get ones attention, be prepared to be treated as if youre annoying them by being there.

Appraisal and quotes went well, everyone was friendly, no haggling or negative feelings. Only 4 stars because the wait at finance to finish the process took way too long.

Great customer service. I had a great experience with the representatives. Quick service

I was very pleased with the whole process from the online web quote to the in-store visit and consultation, to the selling process. The quote they gave me for my old car was more than fair and 3 times the value the dealer wanted to give me for a trade-in toward a new vehicle.Thank you CarMax for making the normal daunting process of buying or selling a car a breeze.

This was the most wonderful way to buy a vehicle. I will never buy a vehicle from a dealership every again. I checked at the car I want. Got pre-approved online. Came in it was quick simple hassle free. I don’t feel like I was being pressured to purchase more car than I could afford all over it was awesome. I was done Soo quickly I was done in enough time to pick up my children from school!

I had a very positive experience with CarMax. From the time I setup my appointment to come in and sign paperwork to the first time I saw myJeep Cherokee. Karen Robinsonwas the sales consultant that worked with me... she was great! She was very friendly, knowledgeable and so very professional. Everything went so smoothly and was faster then I thought it would be. Karen then gave me the keys and took my picture with my new Jeep. I just love my new car and I definitely will highly recommend CarMax and Karen Robinson to family and friends. This was the easiest and best experience buying a vehicle I have ever experienced.Thank you! Cheryl M

Impossible to get ahold of anyone. We have a car supposedly waiting for us to be delivered and we can’t get anyone to communicate with us for 48 hours.Spare me the boilerplate copy/paste meaningless reply. I will change my opinion of this operation WHEN SOMEONE ACTUALLY DOES THEIR JOB AND COMMUNICATES WITH THE CUSTOMER.We have been in limbo for over a week with this place and we’ll probably just go somewhere else, as we have other offers from companies that communicate properly.

First off, some great people who work there - Logan, Robyn and Roger. Theyre the only reason Carmax is getting three stars, not one.I purchased a Jeep Wrangler there, which I transferred from CA, where it had been allegedly gone through with a fine-toothed comb. Both lots claim to do an amazing 150-point inspection process. However, when my vehicle was at Gilbert (Gilbert Carmax had possession of it a full week before calling me to come in), it was light-years from show-ready. It was filthy, the engine cover was literally lying loosely between the hood & engine, a door hinge part was off and lying in the backseat, and the check engine light was on. I was promised that theyd fix this immediately and its going to be more like a week before I drive my Jeep. Turns out it needs a new fuel tank.Stuff happens. I get it. But It all comes down to this, the 150-point inspection process is very suspect. If it isnt, both the Escondido AND Gilbert lot failed miserably in getting this vehicle tip-top and customer ready. I have purchased a Jeep that I have yet to drive and am probably still another week out. I wonder what will come first - my Jeep, or my first payment.

It was very easy to buy and trade in my vehicles. The only complaint would be the communication while waiting on what the next step was. My salesman was often gone and I was unsure what the next step was I was waiting on. Also was not offered Gap insurance which I was then reminded by my car insurance agent to ask for. Overall I believe the amount I was offered for the 2 vehicles I traded in was great and I was satisfied with my purchase

Extremely easy, quick and professional! I used the online website to get a quote, I filled in the key info, received a great offer, scheduled the time and went to the Gilbert Location, Then they validated the condition and mileage and within minutes I received the exact amount they promised on the website.. I definitely would use them again and recommend them to all friends and relatives!

This dealership was awesome top of the line nothing better have I ever experienced. Jon who was our salesman was absolutely terrific. It was a no-pressure sales we walked in ask for what we wanted and got exactly that with no pressure at. Believe it or not the paperwork took 20 minutes so including the test drive and picking out the car we were in and out within 2 hours

The process was quick and painless. I will always go back to CarMax.... Thank you

I will never ever purchase a car from this place EVER AGAIN. I bought my car 3 years ago this month and I have had issues since I bought the car. I was really smart when I purchased the extended warranty because the amount of money and work that has been put into my Subaru Forester is ridiculous. Absolutely frustrating. Car max is trash.

Easy, Peasy, no hassle - I did my quote online, brought the car in, was not pressured and walked out extremely happy and pleased!

If you are looking for many options, this is a great place to go. Unfortunately a lot of the cars we have been in have a smell. Their prices are fair and we enjoy looking at all the different cars

Great dealership. Easy process to buy. Zero pressure, good info. Actually had to return the car..not because of the car, and they did it without issue. Got my deposit back in 7 days. This is where I will check for my next car.

Went into the dealership to sell my car and the whole process was only about an hour. Quick & easy process. Our financial advisor Luis was also a great help! 10/10 recommend.

When I was car shopping I automatically started with Carmax. I have bought 4 cars from them and have never felt rushed. This time I was trading in my 2011 Journey that had over 175,000 miles. I wasnt looking for a minivan to start with but I have 2 big dogs. Anyway, I set up an appointment to see a GMC Terrain and met a very nice and patient salesman named Rudy. He showed me the Terrain which I liked driving but was smaller than I thought it would be. Anyway, long story short, working with Rudy for 3 weeks and looking at multiple cars on the lot, I ended up getting a minivan. Rudy had never ending patience and was always kind and courteous. Buying the car and doing the paperwork only took a couple of hours and I am very happy with the car.

Hooked me up with a profitable deal on selling my car to them and the process was super quick. Friendly staff and you can also get an offer online in minutes

They offered $6k more for my Ram Longhorn than the KBB instant cash offer and the process was very smooth.

This was the easiest process to sell a vehicle. Staff was very friendly and loved the streamline process. Highly recommend!! Great Experience!!

Kayla was amazing to work with, definitely recommend her if you are in the market!

Lots of cars, love that you can walk through, sit in cars and then ask for sales when you are ready. No pressure, no haggeling.

Donna was very helpful and it was very quick to look at a few vehicles we were interested in. Great rep and good experience. Thanks for the water and cool AC ☺️

Sold my car and it was the easiest process ever. No haggling and gave me a very fair price for my car. Definitely will be back

The process was smooth. I was there to sell my car. I received an offer which was acceptable. They clearly told me what was needed. I had a lien on my title but I had a lien release document. But since the document was not notarized it was not acceptable. The told me exactly what to do to get around the issue. One I got that done, I was all set. I turned in the car and got my check. The only disappointing thing was the long wait time. I has to wait 2 hours for my turn (therefore the 4 stars). Overall, it was good doing business with Carmax - Gilbert.

We sold three cars to Carmax. They always give us a great price. Their office is expedient and friendly. We had our check in 30 minutes. Very satisfied and the offer was always higher than anyone.