Unfortunately, I needed my propane tanks refilled. Came in on a Thursday night, after waiting at the pump for 10 minutes, I went inside, waited another 10 minutes to be told they weren’t filling propane that day(??). Called on Saturday, was told they were doing propane. Came in on Sunday, rang the bell. After 5 minutes, a man put my tanks on the scale and told me to sit in my car. I’ve been waiting 20 minutes now in total while i watch the employee talk to a friend in the parking lot that arrived after me. My time is too valuable for this. Please send recommendations of other places to get propane filled in Greensboro. Unfortunately for me, McKnight hardware is not open today.

A one star rating is way too high for the treatment I received at this location and thru the U-Haul Customer Service Center. Employees did not know where things were and did not want to help me find what I came in for (he was standing in front of the item that I came in for and told me that they were out of stock for that. The package clearly stated that it came with a custom box with handles but when I got it home, there was not a box included with the other pieces. Was a 80 mile round trip but the manager demanded that I bring it back in the original packaging for a refund. FALSE ADVERTISING / LABELING.This location Store Manager was rude as well as the Customer Service agents after a very long time on HOLD!!!

They had most of what I needed. I probably should have ordered online instead of just showing up. Darnell was especially helpful in finding items and loading my car.

After getting a notification that our uhaul pick up didn’t have equipment assigned to us we contacted uhaul and they sent us to this location. I want to say Darnell really helped out and got us out of there with the truck and equipment we needed. His personality was everything especially when we were having a rough start to moving.

In and out. Counter guy was efficient. Equipment like new.

I walked in and the black girl working the counter yells, sir please put on a mask. Meanwhile her co-worker sitting right beside her does NOT have a mask on. Must of been a race thing unfortunately.

Rented a pull behind trailer at the Gate City Blvd location this morning and the girl with the dreds has a serious attitude problem, she needs to be fired.

The staff is super helpful and courteous. Have a number of available options for trailers and moving trucks.

Great experience renting hand truck. Great customer service from Jason and Justin!!!

Had a very positive experience with them. I mean where else can you rent a car trailer for 50 dollars and some change. Tech was very attentive and even though we showed up close to closing was still more then happy to assist me and was very energetic. Would defiantly rent from them again. In regards to previous reviews people should realize the quoted price is just that a quote of course it will go up based on options. This location is also in a safe well lit area with a police station 1/2 mile down the road not in the ghetto as others said just in an older part of town. Thanks again!!

These guys were great but they didnt have the truck we needed

Stood there for about ten minutes and no one assisted me. I wanted to fill a propane tank. While waiting I found a place down the road called McKnight hardware that will gladly fill your propane quickly and its actually cheaper per gallon. I will go there instead.

The employees were very helpful, especially when the self-return system miscalculated my mileage. I wish I had gotten the name of the employee who sorted it out for me. I wouldnt recommend the self-pickup/self-return option because honestly, it didnt save me any time. However, the self-pickup/self-return system isnt the fault of anyone working at this location, and I was happy with my experience overall.

All behold the mental hospital that is U-Haul. I tried to pay the day before Thanksgiving but they couldnt take my payment; today I learned that that person might not have even been at the location I called which was not this one--but they were. Also what number I called could have been the issue, but its the blame game and fat gas-lighting techniques youll learn if youll get anything--numbers, locations, systems, whatever it takes.When I called today, learning that paying on Thanksgiving holiday actually never went through the hard way, it originally appeared to them I hadnt paid since October but another call today showed that the payment didnt go through when the buck was passed to someone working Thanksgiving who apparently didnt post it; it is impossible to know those things for one thing the actual location is good at is sending you financial threats. If you read one review of what a disaster U-Haul has made simplicity it is entirely correct; two companies before this had my location where ghosts never picked-up the phone, two of them older persons with one of those phones Goodwill has hundreds of because no one wants them; unable to teleport themselves from here to there to avoid being bozos one was deemed not a good fit for who bought the business before U-Haul wrapped a straight-jacket around common sense. If you call any other number other than your actual location, like, say, you call a number U-Haul used to call YOU that was not your actual location number, U-Haul will probably use that, or, Well, sometimes cards dont work on the Holidays because of fraud.

I didnt know you need to reserve vehicles for the weekend but they gave me Good service and a Great hook up off Bessemer st.

Great service. Totally professional. Well stocked store. Vehicle was ready and spotless.

We use this location for work purposes and the employees are always friendly. Never had any problems with equipment.

Well stocked, plenty of parking for personal vehicle with easy access and visibility. Friendly and knowledgeable staff.

Ive never rented a U-Haul before and it costs a little more than I expected, but they had what I wanted on short notice!The gentleman who assisted me was courteous and friendly ; the van clean and comfortable to drive too.

What a disorganized group of people. I waited 45 minutes to RETURN my Uhaul. I asked a staff member walking by if he could please help me and he literally said NO and walked away. I guess they are still in business because they can get away with this behavior on college kids.

Very bad when came down to customer services...the. White man had an unpleasant attitude and didnt care or appreciate the customers......service was uncomfortable and stressful as is with just moving he should be more attentive to people

Horrible!!!!!!! Pot holes everywhere, only one loading dock, a death trap if your pulling a trailor cause u get boxed in and its almost impossible to get out of due to the size of the property. horrible service, understaffed units look like garbage located in the ghetto. Just trust me on this dont use them oh and its overpriced.

I have never in my life had such a terrible experience as I had at this farce of an establishment. The employee who attached my tow dolly and vehicle yelled at me and cussed at me, specifically saying I dont give a f*** where im at, im a grown a** man when I advised him he was at work and needs to quit yelling at a paying customer. The assistant manager was called out at the beginning of the ordeal, but did nothing about his yelling and cussing employee. He let him carry on for 5 minutes before telling me it had been a busy weekend so everyone was stressed. The assistant manager excused his behavior instead of removing the employee from the situation or admonishing him for his poor behavior and lack of customer service. When I spoke with the store manager, he simply implied the altercation must have my fault because the employee had no issues prior to this one. I will NEVER be using uhaul again and advise that if you choose to, you do not use this location.

Helpful staff. Quick and easy for pick-up and drop off

Took an hour to get truck which I reserved two weeks in advance because of their system down. They couldnt do anything and they were unhelpful

Rental van smell like garbage and cigarettes. However the service associates were professional and helpful.

My customer service issue was resolved, it was a misunderstanding

Friendly staff, always ready to roll when we get there. Hint, use the online check in before arriving.

I was very upset when it came to fill up the gas the needle would not move till it was filled up 27.00 gas for less than 35 miles what a scam

Worst customer service ever. Hitch tech didnt give a crap if he took care of a customer or not. As I waited he was playing with his lady friend in the parking lot for quite a while. I was on a schedule to get to an event that I missed and this cost me a lot of money. Never going back.

Great customer service!

I rented a trailer from this location for one day when they finally charged my card they charged me for 2 days and refused to refund my money for the day they charge me for but I did not have the trailer. Find somewhere else to rent your moving supplies from!

Be careful renting from these people. They do the Math real dishonest 😠

Left out of the house at 4:15 Sunday to fetch some propane. Pulled up at this place where Ive bought propane numerous times, 4:40pm - 25 min drive. Get out, push the button and a guy comes out and says they stopped selling propane for the day. Told him I drove from across town and was there before closing - he says Been open since 9am - jeez, Ill make it a point to spend my money somewhere else from now on.

Very nice people helping you.

They were closed by the time we got there, so we packed the truck and slipped the keys into the Dropbox.

Nice location thanks for the kind service.

I really had a good experience.

Friendly, professional, and apologetic for the incompetence of another uhaul dealer.

Great for new moving boxes

Very helpful and nice!

Getmy propane tanks filled there

Good customer service

They did me wrong

Its convenient

Very helpful

Great prices

Great location

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