I was very disappointed with this move. HD Auston was to provide a local move for our 4 bedroom house. We had a lot of items that we did not wish to bring or donated. Everything that was to go to our new house was packed and labeled. I even went as far as to tape a labeled ziplock bag to each piece of furniture that needed to be disassembled and put back together. The 3 man crew arrived late and smelled of smoke. Only one employee, Jeremy, broke down furniture and moved it outside to the truck. The other two slowly loaded things onto the truck. They did come inside to help every now and then, but it was rare. They did not wrap one mattress and actually placed most of my furniture on the grass in the front yard before loading. After 8 hours of moving my husband decided to cut it short and asked that they not reassemble my daughters bed. Well, we couldnt put it together because the bolts to her bed were left on the truck. One of our desks was without legs for 2 days because they left those on the truck as well. My furniture was put together improperly and a mirror even fell on my husband. Shelves were left on tables, legs were broken off, there are still nuts and bolts missing to some of my furniture. When I contacted Mr. Auston the next morning, he stated he would review my move and get back to me. I have called twice since then and another employee has come to fix some of my items, but I have not had anything resolved at this point. It has been 3 weeks since my move. My advice: find someone else to help you move. I mean, literally walk up to a stranger and ask if they will move you, it will turn out better than our move.
I cannot say nicer things about this company. unfortunately i had not heard of them earlier and i only needed them to pack my house before my move, but had i known their quality, i would have booked them to actually move my boxes and furniture to the new house too.i could only do so much in such short notice though. family owned businesses are the best. so easy to get in touch with. no middle man. personal phone numbers. i cannot recommend this company enough!!!!!!!
The 3 movers that helped me were very courteous, conscientious, and very hard-working! They arrived on time. They were very careful with all my items. They were also very patient with me when I changed my mind about where a piece of furniture needed to go.Great guys! Wonderful experience!!
Two men were sent to returns large rugs for transport. They were professional, friendly, and efficient. Would definitely use them again.
I do not recommend using this company for moving. We moved from NJ to SC and had a ton of items broken. The customer service at the end was horrible because they got their money and did not care about the negligence. They also could not accommodate my requested move date and were not professional.
My experience with HD Auston Moving has been excellent. From the planning and scheduling to the execution of the move, it went smoothly without a hitch!
Hardee was very responsive and easy to work with. Kelvin and the crew were punctual and efficient while still being careful with our belongings. Would 100% recommend and I’ll be using them for future moves.Price came in at about half of the big guys for a cross country move. Can’t beat it.
Everything was great! This company is the BEST! I would rather pay a little more for the best service!
Hired to do local move from 3 bedroom 2 bath duplex into a 4 bedroom 3 bath house. First of they were courtesy enough to call and let us know when they would arrive. They arrived exactly when they said they would. They were very respectful and professional. They wasted absolutely no time in the entire process. We were quoted for 7 and a half to 8 hours which is what we expected but they had everything completed in 3 hours. They took excellent care moving our stuff into the new house. I would highly recommend this company to anyone and if we ever move again I will definitely use them again. I am beyond happy and satisfied with them.
Hardy and his team were fantastic to work with. I had a unique situation with very little advance notice and they were very accommodating. They were very friendly and efficient. I will absolutely use them for my next move.
Thank you to Rodney, Randre and Ivory for the pickup. Thanks to Hardy for returning my calls and arranging the move so promptly. Y’all were great. So friendly, helpful and professional.
Omg Rodney and Randre and Brian were phenomenal! Other movers could not get my large second floor. This team, using creativity, strength and will took care of it so easily! Stunning! Professional and wonderful people! Don’t hesitate! Great team!
They were great. They were able to get to my location quickly and they moved everything in a quick manner. I will use them again and again. I really appreciate their work and their ethic!
Rodney, Randre, and Ivory moved us from Detroit, MI to Greenville, SC. They were courteous and efficient. They treated us like family. They took care of our belongings. I truly appreciate their professionalism and service. We will use HD Auston again in the future because of these gentlemen. I cannot thank you enough for what you did for our family.
Randre. Ronny. Allen. & Cliffty did a great job for us and we will be excited to use them the next time we move. Recommend this company for sure!
I am extremely pleased with my recent move. The movers were polite, professional, worked quickly, and handled my items with care. I highly recommend HD Auston Moving.
This is my second time moving with Rodneys team. As before, they arrived on time and did a walkthrough of our apartment to get an understanding of what we would like to have done. They were very conscientious about pointing out potential issues and allowing me to review before wrapping/loading those pieces. I inherited a console piano from my grandmother, and they treated it with great care during the move. The whole team was very patient and efficient. While I dont plan to move again any time soon, I certainly plan to hire them for my next relocation.
Same day service. Speedy and conscientious work. I would definitely use them again!
Hardy is a awesome wonderful man. He understood I had to get things moved very soon because of a court order from my ex fiance and he set me up to move on the date I had to be moved out by. I appreciate Hardy, the move and movers concern about the situation I was going through had a lot on me. My best friend i grew up with passed away the day of the move, found out 3 weeks before the move I am sick and have autoimmune diseases and effecting several of my organs from diabetes also, because of this my fiance threw me out 😥 he could not handle it. The lead man of the move encouraged me he was precious. They moved everything in great timing. And I would refer them to anyone. They are not only caring but also great movers I would have them as movers again. Thank you Hardy and movers for being such kind hearted people. God bless you and your team ❤🤗
1st time mover. Honestly so pleased and happy. Will be working with them again
Movers were very friendly and showed genuine interest in a smooth and successful transition. We used this company before and called on them again because they had done so well in moving us 11 years ago. Very well pleased including a reasonable price. Exceptionally professional and highly recommended!!!!!
The two guys were very nice, professional, and fast. I highly recommend HD Auston Movers and their team. Thank you!
I appreciated the approach and the execution of the job. They made things seamless for my wife and I.
The guys were very respectful and went beyond their job to help! Even after three flights of stairs!
I have used HD Auston Moving 3 times now. Always professional and they take care of my belongings. Kelvin, August, and Ivory were great!
Rodney and his crew were fabulous on both end of the move! Very professional, very friendly, took great care of my belongings. I enthusiastically recommend HD Auston for your moving needs!
We are very thankful, for them coming out to get are last minute move, they nice very professional and worked hard to get it done and would use again. I will definitely refer Me and my husband are so happy!!
They are a great company to work with. This is my third move with them and they have taken care of me every single time. If you want to company that will take your furniture apart put it back together when you get there and provide their own blankets and mattress covers, then this is the company that you want. You may pay a little bit more, but it was 100% worth it
These guys (Rodney, Cliffty, Randre, Ivory) we’re fantasticThey were on time, took great care of my furniture and helped me with some extras that I really appreciate. They aim for excellence and they deliver!!!
We are moving from Simpsonville to Bluffton. We didnt know HD Auston before, but now we are so glad to have met and hired HD Auston.Simply put, we recommend Auston Moving Systems wholeheartedly.To a person, everyone is professional, courteous and capable, and just a joy to know. Their communications are frequent and accurate.Our crew during loading led by Terry (also Freddy, Reggie and Daniel) were prompt, fast AND careful, and did a terrific job. Just great folks.Moving is stressful and Terry insisted that one of his goals is to take some of that stress away, and he did just that. Thanks Terry!We look forward to seeing these men again on the delivery, but Im sure whoever gets the call to bring our items to Bluffton, in a few days, they will be terrific.
The estimate was that it would be about 2 hours for the job, but they finished in record time and did a great job. Thanks a lot!
Hardy and Robert have been, through multiple moves, always been amazingly available and responsive. Movers have been willing to be patient when we were not sure where things were going. A great experience or at least as much as moving can be after 23 years in one house.
They were awesome. Please you them you will not be dissatisfied, very professional, outspoken, they fit me in last minute, overall A plus service thanks
2nd time using them awesome job.
Very professional service. The guys communicated well and did what they said they would do. Highly recommended.
Rodney and Randre delivered our mattress and box springs. They were very kind and worked late Friday evening to get us our delivery.
Excellent service. Thanks 😊
The crew that came to do my move was very efficient.They quickly and neatly got my move done.
We had a great experience with Auston Movers! Friends had used them a couple of times and highly recommended them. They are professional, yet kind and friendly. The guys arrived promptly and worked very hard. They wrapped all our furniture carefully and treated it as though it was theirs or their Mom’s! We would definitely use them again. 🥰
AWFUL! Fully 90% of my furniture had some sort of damage, with probably 30-40% of it being significant. Please do yourself a favor and steer 10 miles wide of this company.Just saw the vendors response. Cute. Tried to sound concerned and professional and then stated he didnt know who I was.
HD Auston movers did a wonderful job of moving a trundle bed from a neighbors house to mine. Would not have been able to get this nice item for my guest room if not for them. We all have small cars and not much muscle. Thanks HD movers for a job well done!
HD Auston was simply awesome. Adam, Curtis and Rick figured out a way to fit everything in the truck, through the doors and where it belonged while taking care of both the items and our house. From figuring out how to fit a treadmill through 3 separate doors, to rebuilding beds these guys were awesome. Cannot recommend them enough. Great guys, great work, great price.
I always hire professional movers because I don’t mind paying a premium price for a professional experience. NEVER again with this company! The movers were very unprofessional. Two of them were smoking on the job. One showed up without a mask and reeked of alcohol. They scratch my wood furniture because they refused to cover it before removing it from my home. They also wanted to stop by the store to purchase something to drink while I was paying them by the hour during the transport of my furniture from the old place to the new. The owner was very responsive when trying to earn my business but then went unresponsive when I attempted several times to notify him about the underwhelming experience during and after the move. Finally, I received a random check in the mail from the owner for $205 w/o so much a letter of apology or explanation for the check. Perhaps it’s to repair my $6K bed that their movers broke. I WILL NEVER USE THEIR SERVICE AGAIN and I will tell everyone I know about the poor service!
HD Auston Moving Systems did a fantastic job helping my Mom move back in June 2020. All of the guys from the moving crew were very professional and super helpful. They went above and beyond with moving and assembly everything for my Mom. Will definitely be using them for moving in the future.
We used a high-end small loads company to move a family heirloom dining room set and china cabinet from Greenville across the country, and that company set us up with HD Auston for the local packing. The guys who came out to the house did very minimal wrapping/packing as they took the items and told us they would do a full protection packing job in the warehouse before loading the items into a crate. What they described sounded great, and they were polite and professional, but as it turned out there was no follow through. When the items arrived at their destination weeks later, it appeared that no additional packing or protection had been done and much was destroyed. The local receiving company who delivered the items to us said they have never before seen such a shoddy packing job. The wood on the table was broken with one leg of the table base completely missing. One chair had a broken leg. Most of the chairs had damage from tape that had been applied directly to the finished wood. All the glass shelves from the china cabinet were shattered. Our family heirloom was destroyed due to poor packing by HD Auston.
Auston Moving is an exemplary company. From the first time I spoke with them to the end of the process, they were responsive, thorough snd attentive. My move was carried out perfectly. I recommend this company highly.
I have nothing but EXCELLENT things to say about H D Auston Moving Company. Mr. Auston listens to your needs with great professionalism. His workers were on time and treat your items with great care as if it were their own. Ive been using HD Auston Moving since the 80s now its 2020 !!! That should tell you something . AWESOME service !C. Hurst
HD Auston Moving Systems provided me with an excellent and professional moving experience. I moved into a third floor apartment which was no easy feat! The team worked so hard and were willing to go above and beyond for me. By the end of my move, I felt like I had a relocation team made up of friends. I highly recommend HD Auston and his team of professionals!
This was the best moving experience ever! After a horrible moving experience with another company a few years ago, I was hesitant to hire movers for my upcoming move. After booking the appointment, HD Auston reached out 10 days, 5 days, and 2 days before the move to see if we needed any help. When they showed up, they moved everything out of the apartment (3rd floor 🥴) and even helped us move extra items into our cars. When they unloaded everything, they offered to set everything up and treated the furniture with care. They were very respectful and so kind! I will recommend this company to all friends and family.
So awesome. Professional. Courteous. Very careful with our belongings. Cant recommend highly enough.
Our whole experience with HD Auston was so easy. Coordinating the move, even when we had to unexpectedly change our end point, was simple and everyone was friendly. When it came to the move, Johnnie, Matt, and Sammy were AMAZING. They were kind, efficient, and did the entire move in a shorter period of time than expected without damaging a single thing. This made moving so much smoother and took the hard part off my mind. Thanks guys!!
Hardy was so friendly, professional, and helpful arranging the move of a baby grand piano. His movers were punctual and also very nice and efficient. Auston Moving made this an easy process, where other companies I contacted had hemmed and hawed about whether they could even handle the project. I highly recommend them!
John and Ronnie were great! They moved everything in a timely manner and took great care not to damage anything. I highly recommend them. My quote was reasonable and accurate.
I recently used HD Auston Moving for the second time to pack my home and to move locally. Hardy was incredibly helpful during both moves, reducing my stress and worries. The movers were thorough, polite and very respectful of my belongings. They finished up earlier than I expected on both days, leaving me extra time to unpack. I highly recommend them!
Hardy Auston & his team helped us to move furniture, boxes & other household goods into a large moving container (8x16 from 1-800-PACK-RAT). Best moving company experience ever. They came exactly as scheduled. Cedric & Ronnie were consummate professionals. They worked diligently & carefully. They were finished exactly as scheduled. Hardy communicated the whole process flawlessly. The final cost was exactly as bid. We have already scheduled another packing job with Auston Moving Systems and would heartily recommend them to all our friends and family.
Ive been looking for a particular sofa for weeks and Ive learned my lesson about impulse buying and HD Auston came to mind so I gave him a call and I was within minutes from his warehouse and just popped in on him and not only did have what I wanted the price was just crazy we talked about it and Im sitting on that couch right now within 24 hours now thats service .
I suggested this family business to my cousin. She and her husband moved from South Carolina to Georgia. Before hiring this company...they interviewed others. My cousin has beautiful furniture and some collectable paintings. ALL of their belongings were handled so professionally. So proud that I was able to help them choose the right company to take care of their needs.
Our business move was scheduled very promptly to meet our convenience. The move was smooth, the movers were careful, professional and completed the job within budget. Each time weve interacted with HD Auston, the owner and staff have been courteous, professional and friendly.
These guys are pros. They wrap and secured every item I own and moved me to a storage unit then 2 weeks later into our new home. They arrive on time and keep the floors protected the entire process. The company always answers the phone each time I called and sends confirmation e-mails and text messages. They are the best.
I didnt end up needing HD Auston moving for the move that I am planning BUT I cant say enough how pleasant, informative and and friendly the staff are and also how competitive the pricing was for the move verses other movers in the area. Will definitely use them for Greenville moves in the future!
Great service.
From first phone call to last item placed in the house we were very pleased with HD Auston. The price was very reasonable and the service was excellent. The movers were professional, efficient and a pleasure to work with. We highly recommend HD Auston!
HD Auston helped us move out of our 3 bedroom home several weeks ago into a storage unit while we waited on our new house and they did a wonderful job. We were so pleased that weve hired them again for when we move out of storage into our new home. Our movers were Vick, Johnny, and Matthew. They were quick, professional, friendly, hardworking, careful with our items, and diligent.
Our move with HD Auston was great! Johnnie, Matt and Sammy were professional, helpful and great to deal with. We would definitely use HD Auston again. Thanks for a stress free move. We really appreciate it!Joe & Donna
The movers for HD Austin did a fantastic job. They treated all my items with care, they worked fast and well. And they went above and beyond to help get some items to my destination using some extra ingenuity just to make it happen. Highly recommend.
This company stole from me. I had a five gallon water jug I’ve been collecting change in for over a decade. It was somewhere in the range if $400 to $500 dollars in change. I was going to use this money to go on a trip one day. Wen I called the owner to confront him he insinuated that I was lying by telling me I need to file a police report for the “alleged” theft. Please help me in spreading the word. This was on top of them breaking the legs on my dining room table which I was understanding about since it was not intentional. I WOULD NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY. Txt me if you would like to know more about my experience. . I’ll let be happy to explain what happened.
Three strong, young gentlemen arrived at my house, quickly and carefully packed my furniture into a truck. They were careful, courteous, and efficient. They left, I left and arrived at my new home about 2 minutes before the truck arrived, and they reversed the process. All was accomplished quickly and in good order. My biggest concern was for my baby grand piano, but I need not have worried at all. They took very good care of it - and the price was very reasonable.I have moved for a second time and am just as pleased as I was two years ago. This was a difficult move, and and these men worked hard and long. They showed great professionalism and care for all of our abundant property. They ended up having to make 2 trips, and still the price was very fair and affordable. I highly recommend these people.
We just moved into a new house earlier this month and had heard about Auston Moving from some friends of ours who had used them. They came very highly recommended and we didnt want to trust our belongings to just any moving company.So here was our experience and why wed recommend them to all of our family, friends, and co-workers. First of all, they showed up on time. I know that seems like a pretty easy thing to do, but weve noticed with other moving companies weve used before that they were always late.Secondly they took A LOT of time and care when packaging up our furniture and moving it. They also moved an entire house much more quickly than what weve experienced before.Third - The movers were REALLY nice and professional. They had a great attitude and you could tell they enjoyed working there. I think one of the guys said he had been there over 20 years. It has to be a good company if someone is going to do that kind of back breaking work for that long.We were really impressed with Auston Moving and will use them when we move again!
Great service
Wow, what a team! They arrived on time, got right to work, had all equipment needed, ramp, pads, cart for the bulky stuff, saw that hutch had glass shelves..removed them and padded them carefully.And since we are downsizing and I wasnt sure where things would look the best...they had great suggestions😃We would recommend them anytime! Thank you for a great job.
Exactly what youd expect from a professional mover. Great customer service. Our closing was delayed and they accomodated us us by waiting most of the day. Workers were very professional and treated our new home and belongings like it was theirs. Prices were very reasonable. Highly recommend.
Hardys 3 guys (John, James and Rich) arrived at 9:45 and immediately went to work evaluating the furniture and getting an idea of all the rooms. They loaded up our largest sofa first, using a black wrap around the entire sofa to protect it. This was not an extra charge, this was just included. They wrapped all major pieces of furniture with either black plastic wrap or blankets. Everything was packed very well and efficiently on the truck. The guys were very polite and quick. They finished loading our 2,500 square foot home in 4 hours, even with me adding several pieces of outdoor furniture that they were not expecting. They never complained about anything I added on, which was very nice of them.They left for Charlotte at around 2:30 and arrived before I could even get to our new house! They were preparing to unload by the time I arrived. They brought everything in the house within 3 hours and were completely done by 7pm. They were able to get several large, challenging pieces into our small doorways and small bedroom hallway. The finished time came in at exactly the estimate given to me 3 days before by Hardy!These guys were awesome and I would not hesitate to hire them again. In fact, my in-laws will be using them when they move in the next few months as well.
They showed up on time, were very friendly, and they did a wonderful job!
This is our third move with Auston Moving, and each time it gets better! Cedric and the entire team worked carefully and efficiently and were fun and personable too! We will continue to use and recommend Auston Moving to everyone we know.
Promptness is important to me. They came did the move and were most professional. I will always call Auston moversCost reasonable. Service Great
This was my third move with HD Auston and they are FABULOUS! The team was very polite, efficient and hard working. I have ( and will continue) to recommended HD Auston to all of my friends. Five Stars!!
Exceptional experience with HD Auston Moving. I received a reasonable bid for moving a few pieces of furniture within the state of SC. Every phone call was returned, followed up with emails when requested. The move was flawless. Polite, punctual, trustworthy movers delivered a china cabinet and table in perfect condition. I have already recommended them to friends.
I would like to thank HD Auston great staff and movers. My moving process was painless from the beginning to the end. I called other moving companies to give quotes and HD Auston was the only company that called back and came out and give an estimate. The customer services is superior to any moving company I have used before. I had 4 movers and those guys worked hard the entire time. I am a customer for life and I highly recommend HD Auston Moving. Thank you again HD Auston you are the best!!!
Super, super, super - Johnny, Paul, Randre and Curtis showed up on time and went right at it. Introduced themselves, were very professional, friendly and cautious with all our belongings. They moved quickly and did a fantastic job fitting our big home into the two trucks they brought. Unloading was just as smooth with a great attitude and always a smile. Well, I didn’t expect anything else since we chose HD Auston for our move based on the great customer service and focus right when quoting. The communication via phone and online is outstanding. Down to reminders when it gets closer to the move. If you want to have a worry free move by professionals then pick HD Auston Moving and you’ll be extra lucky if you get Johnny, Paul, Randre and Curtis as moving crew. Thanks again for the great experience and swift move.
Had a large safe to move. The move went fine, but owner is not very honest with his quotes. Gave me a range of cost for what they estimated to be a 3 1/2 hour job. Job took less than 1 hour to complete, yet still charged for a 3 hour and 30 min job. Couldn’t give me a straight answer as to why the job was the higher of the cost and couldn’t explain to me what had to be different to receive the lower of the 2 estimates. Even his moving guys agreed with us and didn’t agree with the 3 1/2 hour move. Make sure you get an actual figure from him.
Johnie and the whole team did a great job. Very careful with the furniture and professional throughout the day. Highly recommend them for a local move.
Our family was lucky enough to use HD Auston for our last move. Their team was very professional, courteous and was willing to go the extra mile to make our move seamless. Due to weather and the job being a little more than what was expected, the job wound up taking an additional 1/2 day and man power. The owner (Hardy) was willing to stick to what he quoted and only charged the preset amount. He is a man of character and integrity. Although, I plan to never t move again- I would certainly use HD Auston if we do. Highly Recommend!!!
Second time using H D Auston and will use them again for our next (and hopefully final) move. Great response time and although there was a little glich on the pick up they made it right!
We had Hardy Auston and his awesome team receive and bring to our home a 1200-pound, 6-foot tall safe. They did an incredible job navigating it from the truck into our downstairs, being sure to protect the doorjamb and the tile floors (with blankets, no less!). I was afraid it might overbalance, but they did great. Price was quite affordable too! Thanks, Hardy!
What an outstanding company! The service & professionalism were second to none. Id recommend this company to anyone moving in the upstate area. Our movers were friends by the end of the day - and sweaty hugs were completely appropriate for these gentleman. Mr. Austin, you have a wonderful business!
Very professional and they moving team was good at coordinating the move. They wrap your items very good and they have a lead on the crew to direct the day of move plan, so items are moved efficiently. Definitely recommend HD Auston Moving Systems and they will do our next move in the futrue!!!!Also, we had a TALL entertainment center that needed to do upstairs in our home and they REALLY strategized to get that equipment up there.Thank you HD Auston! My husband and I LOVED your service!!
We needed their help disassembling, moving and reassembling some office furniture. Our team was professional, very nice, and very quick. I would definitely recommend them!!!
One of the easiest, quickest moves I have ever had thanks to Hardy and the movers at HD Auston Moving. They were friendly and professional, and even put together a group to move us the same day. Highly recommend, and definitely worth the money.
Great moving experience. Movers were very time conscious and worked very hard to minimize cost of the move. They were also safety concious resulting in no damage to any of my belongings.
This moving company exceeded all my expectations. I needed 2 adjustable bed frames weighing 175 lbs+ each to be moved from the driveway (where they were delivered by a freight service) to our bedroom. In addition, the frames needed some minor assembly while lying flat upside down and then had to be flipped to the right side up without using the frame legs for support, no easy feat considering the weight. There were so many things that could have gone wrong. But, thanks to Mr. Auston and his crew of men, the move was accomplished in 45 minutes without a hitch! The crew Mr. Auston sent were amazing; just the right blend of professional skill, intellect, can-do attitude and brawn. While they worked quickly, they also took the necessary time to protect our belongings. I would recommend HD Auston Moving Systems for any move; small like mine this week or major like one house to another. Very reasonable rates, too. We live rurally and Mr. Auson did not add a mileage or fuel surcharge.
These guys are awesome. I had a very large hot tub they had to move down from a six foot high deck. They had it off within an hour and headed to the destination. Very nice and capable people.
They did a great job for us! Very polite movers and respectful! Also they were flexible with me as contractors delays kept pushing back our date a few days. Would highly recommend!
Wow, when it comes to a top notch moving company Auston Moving is without a doubt the team of all teams, from the first original contact to the final phase of the move this TEAM is Awesome.Folks leave the moving to professionals like Auston Moving Systems, you will not be disappointed!Thanks again for a great experience.Brenda Baker
This was by far my easiest and smoothest move and I am a retired military member so I have moved many times. The gentlemen that moved me were professional, courteous and efficient.
HD Auston Moving Systems is the BEST in the state of SC. Being avid movers we have tried others, but we keep coming back to HD Auston Moving Systems because they are professional, and courteous as they maintain competitive affordable pricing.
Had a Loom & Leaf mattress delivered by HD Auston (Loom & Leafs pick, not mine). Delivery guys were fine, they brought it in the house and removed the old one without any problems. However, they arrived in the pouring rain and would have walked all over our white carpeting with their wet shoes had I not provided an old towel at the doorway and insisted they use it. That was minor but am mentioning it as Loom & Leaf advertises their product delivery service to be white glove delivery! Ha! Other than that, delivery guys were courteous and accommodating. Major issue I had is with their scheduler. He called afternoon before to advise a delivery window of between 12 and 4. I said I had a lunch meeting scheduled for the day of delivery and asked if they could they make the delivery late in the window of time offered rather than earlier as I did not wish to cancel the meeting. No, they absolutely could not do that. Their scheduler assured me delivery would likely occur early in that window, probably within the 12 to 12:30 time frame. He acted like there was absolutely no choice in matter. Delivery guys actually showed up at 5:15 pm! To say the least, not thrilled with sitting around waiting for 5 hours for them to show up. I called scheduler to find out what went wrong but he had left for the day. Three days later he called back. Said not his fault, he has no control. Not even the slightest of an apology was offered. Additional later note: the schedulers supervisor called me the next day and apologized. He investigated, said the rain and a longer than expected delivery at a customer put them way behind that afternoon. Said he is taking steps for future to ensure customers are advised promptly when they wont be able to make the initial delivery indication. He tried to make it right and I appreciated that response.
My moving experience couldnt have been more flawless. Hardy is great to work with and very honest! His team wrapped and secured every piece of furniture. They moved every piece of furniture, box, etc... without anything being lost or damaged. This moving company was a great find and I highly recommend them for every move! Thank you Hardy and Team!
Extremely affordable - especially when you start to compare prices with other movers.
Our moving experience was wonderful! We were moving our daughter from Charlotte back to Greenville and the two young men were on time, professional and efficient. They worked so fast that it took a shorter time than we expected. I will definitely use HD Auston Moving Systems again for any moving we may need.
Timely, great work, polite workers. Highly recommend using them.