Upon arriving I did not feel like I was welcome. There were 2 stylists talking among themselves and did not seem like they wanted to take any clients because they were not busy and seemed like they did not want to do anything. The woman that was cutting my hair was nice. But when I got home I realized my hair was completely uneven. My right side is longer than my left side. I feel like this place has really gone down hill every time I come here. Sadly, that will be my last going because I have not liked my hair every time I go.

I went in the other day asking questions and needing some serious help on some decisions that I was about to make on purchases for some hair products. The ladies on duty were more than happy to help me with my questions even though it was almost near closing. For me it made me feel a lot better in purchasing the products. Knowing that they had actually used them and knew that they would work before I spent the money. Due to the cost of the product being a bit pricey. It was about $25 for 8 oz bottle of leave-in conditioner by Redken called antisnap.My hair now looks a lot better and Im super excited about it. I will keep using the product to see how it helps my hair in the end when I am all done with the product.

Shun has washed and flat ironed my hair once and braided my daughters hair once. Very pleasant and customer friendly stylist. So happy we found her after moving to Spring, TX this past summer.

Shemika was awesome very professional and my hair looked great. I highly recommend her services.

I call to set an appointment for a hair cut and who ever answer the phone saying she was the receptionist...had a really bad attitude not professional at all and she sounded like she was asleep I like the stylist attitude band work .but this person just make me change my mind and find another place to go.

The stylist that attended me was Amanda. She was very patient in dying my hair since I have very thick hair. I could tell from our conversation that she was very knowledgeable and experienced in doing hair. The salon was very quick to attend me and was polite. I would recommend this place and would come again. Great experience.

I am extremely tardy with my review. I received service in July..I was traveling and had a death in my family. However, while thinking about the current status of my hair, I recalled Shemika’s talent and professionalism. Shemika was rotating several clients, greeting customers and answering the phone constantly, while her other two coworkers conversed amongst themselves and one client. I never met Shemika before that day, however even as a customer receiving service I felt I had to assist her and answer the phone due to the lack of professional service of her coworkers. I was extremely pleased with Shemika’s customer service and skills but I was so UPSET and OFFENDED by the lack of professionalism and hidden racism of her coworkers. I am an African American woman, however my grandfather is Hispanic and it really hurt me to realize that the other women(Hispanic) ONLY spoke to and greeted Caucasian/Hispanic customers, and basically ignored other clients, including the elderly. I left the salon pleased with Shemika‘s work but I was emotionally drained and hurt by the actions of her coworkers. I give Shemika 5Stars and Praise but I give JCPENNEY Salon and their other coworkers 0Stars. I honestly wish I was a “secret shopper”...

Esmeralda is awesome has a good client history and listens to client has great advice

A bit disappointed at the fact that everytime Ive stopped by they never take walkins yet they say they do. And never enough stylist on duty. But this last time I stopped by a week ago I asked if someone was available the stylist said no but told me Shamika might can help me if I call back. I assumed she thought lets match customers with their race-stylist. Struck me as a bit odd, but I took the business card and left tossing it in the trash as I exited. This small may be harmless gesture just has me feeling some type of way.

When even let me schedule an appointment to try their service is bad business

Shemika is great she fixed my natural hair up i needed my ends cut and to get my (coils) straightened out and she was great. She excessed my expectations!

Elizabeth is GREAT

Stunning work these ladies do here...

I took good care of myself