This T-Mobile store has the best people working in it. Ive never had a bad interaction there (and Ive been in and out at least 5 times in the last couple of weeks as I switched providers). Trey, Roy, Nicole, and another young man whose name Im forgetting are just awesome people with a great vibe. The whole team is super friendly, helpful and knowledgeable. After being an AT&T customer for years, its like escaping an abusive relationship and realizing that not everyone working for a major phone/cell service company is going to suck. So grateful to this team for the great service and the kind attitude. Highly recommend this store.

Roy and Trey helped troubleshoot an exchange of devices and forgotten password, and stayed beyond close to help find a solution. Both were very patient and professional. Excellent service!

Experience was awesome. The manager, Roy, could not have been more helpful, knowledgeable, or friendly. Highly recommended. Again, Roy was super. Store vibe was great

The young men that helped were super nice, helpful and best of all quick.

Worst experience I have ever dealt with. I would recommend avoiding this store at ALL cost! The manager was extremely rude and lied about what he was going to do. The two other men did not inform us of all terms and we have been in a fight ever since. They only care about a sale.

Roy & Trey are the best at T-mobile in Ithaca. Great customer service! Very efficient and professional. Thanks!

Great staff Luis Trey & Roy fast consumer service and well informed guys

Very clean and friendly workers! Love this T-Mobile

Not enough staff to help customers.