Went in with my family to upgrade our phones. Alejandro was excellent with communicating the deals and answering all of our questions. Went above and beyond to help us choose the best phones and accessories!

Alejandro was great! I scheduled an appointment and told him about our bad experience at the Canby location. He was apologetic and told us he’d help us out. He was very professional, friendly, and knew what he was talking about. He got my fiancé and I set up with new phones and accessories and it was such an easy transition. Great experience! Thank you Alejandro!

We really appreciate service that was provided to us!Very knowledgeable, professional, considerate, timely.Above and beyond job! Thank you

I went in today because my phone wasnt working and Alejandro helped me out. He was kind, professional, and helpful. He solved my problem quickly and explained why it happened and how to fix it if it happens again in the future. I went into the store a little frustrated and came out very happy and satisfied. It was because of Alejandro that made this such a great customer service experience. He is very friendly and really knows what hes talking about, kudos to Alejandro for the great customer interaction today!

Came in today with my husband to upgrade our phones. Ended up leaving and will be going to a different location to do our upgrades. Have been a loyal at&t customer for 3 years and have never had an issue with any other store except this one. The workers are rude and act like they have better things to do then helping customers. They do not make you feel welcome or appreciated as a customer.

Adrial was great to work with!! Professional and courteous! Great customer service!!

Dosent seem to know anything and never had access to safe to fix problems and tries to sat att tech is wrong

UPDATE: Emailed them, per their response (see below) almost a month ago and never heard back.....DO NOT SHOP HERE!!!! Unfortunately, they will lie to you to get a sale and when you try to get it fixed, corporate will tell you they wont help. I was blatantly lied to by one their reps about a buy one get one free phone and then found out on my bill that the phone did not qualify fully for the free phone so getting charged. When I tried to get it resolved, was just told there is nothing that can be done and that they regret they cannot resolve this. HORRIBLE customer service. Go to another store or better yet, another carrier. I will be dumping my account with AT&T as they definitely do not care about their customers and hire sales people who lie just to get a sale.

The worse experience of my life. First off the lady who helped me was rude and had an attitude. I get people have bad days but don’t take it out on customers. The manager there absolutely sat back and watched her be rude and treated me awful. I asked for the distract managers number and they refused to give it.

Best ATT store I have worked with.Danielle has been wonderful to work with. She has very patiently spent 4+ hours over several days working to resolve a technical issue on my account. She has remained patient in the face of ATT technical service’s ineptness. Her calm demeanor has helped me stay calm after 8+ hours of trying to get the issue resolved.Thank you Danielle.

Completely unhelpful

Antonio helped me and was super awesome! Patient, knowledgeable & took the time to answer every question & go over every concern. 👍👍

Keizer Station oregon AT&T is the best service I’ve gotten out of any AT&T stores I’ve been to they’re always very courteous professional and extremely knowledgeable and helpful I love the Keizer station AT&T store

Alejandro, Is a great dude! Helped me get a new phone and had me set up with some accessories and my new phone within a matter of minutes. Absolutely great experience thank you guys.

Antonio was our customer service rep and he was fantastic. Antonio greeted us immediately, assessed our situation, and not only reviewed deals being offered, he found us the best deal to our family money, and to give us exactly what we wanted. From the time of being greeted until the time we finished changing our plan, purchasing phone, importing data, etc. we were there approximately 45 minutes.In the 4 years we lived in Keizer, we have had terrible experiences at other AT&T stores in the Salem area (can’t emphasize that enough) .... because of that we were reluctant to step foot in another AT&T store. Our defenses were up initially but Antonio was so respectful and knowledgeable that it turned our feelings around. We will only go back to the Keizer AT&T location for future needs and services. Highly recommend and commend Antonio for going above and beyond.

Went in today to help my elderly father switch carriers and set up new phone. The employee Kaleb that helped us was a great help, and even explained things in a way my father could understand. The pricing was much better as well, dropping his monthly bill! In any case will definitely get my future business.

Antonio was absolutely AWESOME! We had been to a couple AT&T stores in Salem, and they were all terrible! In less than an hour we were on a new plan that saved us money every month, I had a new phone (with accessories), my daughter got my old one, and we pay LESS now then we were when we walked in! Good customer service: ANTONIO IS DA MAN!

We came in on two separate occasions recently. Once for my phone and later for family. The staff remembered our needs and requests from the first visit and were super helpful the second time in! They reviewed our plan to help us save a bit of money each month and were super helpful in walking through the setup process of the new device. Dayne and Caleb stayed after closing to make sure we were 100% taken care of and we never once felt rushed. 10/10 would recommended coming here. These guys are super helpful!

It was great. If you are looking for great service and a wealth of knowledge.. go see Alex C. He is very helpful!

Thank you so much Ros Martinez ! You made my upgrade so easy thank you for getting me into the new iPhone XS Max! I love this phone already thank you so much I’ll definitely be back in future thank you thank you 😊 this place is the best place to go ! Went in there about 45 minutes ago and I had the forever I phone plan and it was so easy no money down and no hassle ! I went from iPhone 8 Plus to this incredible iPhone XS Max

Didnt go to AT&T. Went to Great Clips. It was fine.

Marvin and his team are awesome! They have some new faces, they are very welcoming and will take very good care of you. You won’t be disappointed! Definitely will be coming back to the Kiezer Station!

Wasn’t greeted when I came into the store, associate didn’t even acknowledge me after half an hour of waiting. In the future you should have more associate when you open it’s always busy. Or at-least have the common sense to ask each customer what they’re attempting to do. They didn’t have what I wanted in stock and I had to wait 45 minuets to be told that. I literally watched four other customers walk out during this time. Completely Unacceptable. Will not go to this location with my business anymore.

The moment I walked in I was greeted and helped right away! Marvin and his crew made sure I got the best plan for my budget and their excellent customer service really made a difference.

I’m a Verizon customer, but after my experience today, I’m considering switching over. I had a phone emergency (Verizon was closed) but Tony saved my life! EXCEPTIONAL customer service!!!

We have had experience with many cell phone carriers over the last 20 years and I must say that AT&T has been the most courteous and professional of them all. Kaleb hooked us right up with the first responder program and got our phones all transferred over the previous carrier. Everytime we have gone back whether it is questions on the billings and discounts, which I know take time, OR trying to establish a new phone line the people in the store, mainly Kaleb, have been very patient and extremely nice. I sure hope this kind of service continues throughout our time with AT&T.

Well maintained and up to date. Modern feel to the store with great employees. Kyle did a great job helping us out with our phones.

Never use AT&T prepaid. They’ll bill you months after you stop using it and claim it’s impossible to refund your $60. I’m so disappointed with this company and I will do everything in my power to ensure no one makes he same mistake I did. I’m livid right now. Wasted an entire lunch break on hold only to find out they’re stealing my money.

So I was not looking forward to changing carriers after 20 years with brand x but thought I would check out at&t at Keizer Station. Buying a new phone is usually a miserable experience. I was pleasantly surprised how easy and even enjoyable it was. Amanda helped with the transition. She went above amd beyond regular customer service. Wayne the manager even helped with several glitches in connecting blue tooth. These two are the best. Thank you.

Went to the AT&T in Keizer Station today and had the best customer service from Ashley. She was knowledgeable, very patient and respectful! Thank you!

Alejandro helped me over the phone & then I came in for a complicated issue. I had waited 4 hrs at Walmart & he helped me in 10 minutes! Hooray!

Customer service was great! I was welcomed with a friendly greeting. Alex went above and beyond and set me up with my new s9+. Definitely recommend this store they are awesome!

Antonio was awesome! Go and see him and his team at Keizer for the best customer service.

Had a great experience. All employees seem to work really well together! Definitely going to come back and work with them.

Very helpful and knowledgeable staff. Highly recommend coming here!

Store was neat and tidy staff. I was in and out in a jiffy great old fashion customer service!

I dont like this particular store in Kaiser station and only use it when I have to in a pinch. Everytime Ive been in it, it has been understaffed, you wait an ungodly amount of time for service, and its just an irritating experience. With that said once you do get to be seen. They are friendly and helpful. Good luck

Very pleasant staff, I did not have to wait and was able to get everything taken care of efficiently...will always use this store.

These guys are awesome went here since the woodburn one would not help me what so over but just to argue with me will be going to this location for now on thanks guys!!!!!

It speaks for its self. Kid helping took a call while helping me and knew I was in a hurry and kept on the call and quit helping me. I walked out. Poorly trained employees

Nice employees but they over promise

Knowledgeable staff! Great team here... that rascal Dayne knows what he’s doing out there

Best service in a whileI was purchasing a prepaid plan butGosh, treated like a real customerOther places never do thatLovely serviceDelightful experienceOrganized staffNo complaints here!Great servicing!!!!!

So great! Amazing service the manager helped me personally!! 10/10 will go back!👍🏻

I had an amazing experience with Danielle helping me with my iPhone

Tony has been such a great help to get us the necessary discounts. Thank you sooooo much.

Switched over to AT&T at the Keizer Station and Kaleb was great. Answered all our questions, hooked us up with the perfect plan and wasnt pushy about it all.

Great energy everytimeni walk In! Love this team!

Poor service. Rosa didnt even try and help. So it went to Verizon instead and the staff there was incredibly helpful and friendly.

I connected a line of service at this store, everything went ok as far as I knew at the time. Couple days later I found out they added extra services on my account that I declined during the activation. They do not give a receipt as everything is sent by email so I had no way of knowing this happened, it took a long time on the phone with customer service to straighten it out.Now I dont want to stay with AT&T as customer support did not seem as if they wanted to help. No apology whatsoever.

I was told auto pay was set up on my new account and was not. My phone was shut off. I was told I couldnt port my Verizon number and had to get a new number. I thought I had all my contacts and did not. I will not tell my friend s and family to go here.

Tony is awesome he gives the best deals, super friendly and helpful!

Before I went in I wasExtremlySceptical aboutTrying out att, howeverThat was an unfounded.In purchasing a new phone fromDayne itDecidedly changed my opinion, and itll changeYours too.Super experience

If I can I would give NO stars the wait is ridiculous!!! Been here since 1:45 and its 3:02 still waiting people been coming in and they been helping them when they saw me coming before them all I get is Ill be with u shortly what kinda BS is that. My bill went to collection when I paid for everything.EVEN RESTOCK FEES I pride myself on fixing my credit and paying things off so for them to still say I OWE them and coming in here waiting for someone to help when they shoulda already fixed it makes me believe that AT&T ARE THIEFS________________________Update so I went in yesterday and had customer care on the line with me because the in-store representatives were saying that my $2086.53 balance was cuz of back ends mistake. Remind u this is the 4th time Ive gone now once customer care was asking for the Id # Kaleb and makayla never once gave her there Id they both looked at each other not knowing what to say the rep. On the phone was asking them to verify the confirmation number when I took the phones remind you I paid $90 for ree stock fees just so they can say I never did and charge me for the phones still!! Both in-store reps looking at each others not answering the rep. At&t are crooks and I SERIOUSLY ADVICE ANYONE NOT TO PURCHASE FROM THEM AT ALL!!!!! when I asked them to call there manager the girl said he on vacation and the guy said they switched management that they couldnt do nothing about it 😡😒😡😡 so they were gonna send me to collections for phones I returned and paid restock fee and they didnt care giving me the run around THANKFULLY THE REP ON THE PHONE NOTATED EVERYTHING AND CALMED ME DOWN HELPED ME WITH THIS BILLWorst service ever in my life!!!!!!!!!!!!!!!!!

Alex was very knowledgeable and polite, highly recommend working with him!

I went in to have my iPhone unlocked. There were 6 or 7 AT&T employees there but only 3 waiting on customers. So I waited about 10 minutes until one of them decided to help me. He was borderline rude. I would not consider AT&T as a carrier.

I had an amazing experience with Tony and Alex fixing my service plan! Go find them at Keizer Station!!!!

Sales tech provide great service with my technical issuse

Ive only been with @att for three months and now Im regetting making the switch.... I just left the store.... I just wanted to get pricing on the new iPad Pro and only after two mins she wanted me to sign her tablet and I ask her what I was signing and she said for the iPad.... No no no I want pricing, so I walked out before they got me sign up for a contact.... Then had to call customers care to make sure they didnt add anything to my acct.... I only spent an hour and sixteen mins on the phone, great way to waste a Friday night.... Time to make a change to another carrier

Awesome people, great prizes even better customer service😁😁

Thank you everyone for helping figure everything out.

Incredibly slow service and only one employee on the floor.

Went in for a quick question about my device it was an easy fix for the staff which were very helpful

Awesome staff great experience.

Great people. Always helpful

Nice store. Employees were friendly and helpful even to an older person that is not smartphone knowledgeable.

Place runs like clockwork fantastic experience

Enjoyed the staff the service was awesome

Great staff, best experience ever.

Very friendly and helpful.

Came in to the store to get no recognition whatsoever and won’t be coming into this store again

Very nice place and helpful staff. Thank you.

This place sucks. Way to slow have no respect for customers. Do not come here.

Waiting, waiting, still waiting, over an hour with 2 customers in the store.....never again, wlll i do business hereThe customers are still shopping, why not help another customer

Kickass fixed my problems easy

Honestly super quick and helpful

The lady didnt even know what to do so she told me to just ignore it.

Way too slow. Employees spend way too much time talking about nonsense instead of helping the customer get in and out. Constantly try to up sell you on everything. Annoying.

Kaiser AT&T worst one to go to for customer problems. Man up to what your mouth says.

Need more sales people

Everything we needed they took care of. Thank You.

Very helpful for everything

Great customer experience!!!

Its AT&T.

High priced...

Going to T-Mobile