I cannot tell you what a relief it was to get to the Kerrville AT&T store after dealing with AT&T online. Hailey was a consummate professional and not only knew what she was doing but was able to handle us shotgunning questions at her while she transferred what data was transferable. The transfer was seamless despite changing from Apple iOS to an android.Thank you so much!

Hailey was fast and effective. She helped me with the issue I was having promptly. I will look for her again when I go in next time.

Hailey attended to my phone needs very well. I couldnt ask for better service. I hope some of her team members can learn from her.There is one person on her Team in particular who is in need of customer service training.Highly recommend this location as long as Hailey is working. I cant say the same for some of the men on her Team.

This has been the best phone experience I have had in years. Hailey was fantastic. I recommend this Kerrville AT&T store to everyone I know!

Tony was the best ever! He answered all my questions and found the best deal for us!! Highly recommend him.

I was humiliated in front of other customers and staff because I didn’t have a face mask on. I wasn’t offered a disposable face mask instead I was told to go outside or to my car. I had already been in the store for over five minutes looking at products when I was approached and told to go outside. I wanted a new phone and wanted to purchase it in full. The attitude I received was I was bothering staff. I wanted to update my phone plan, but once I purchased the phone, staff was done. I wasn’t even given a bag for the $1000 phone. Staff asked what color I wanted, but it wasn’t available. When I asked when new phones were coming, a shrugged shoulder said, I don’t know. Staff was not rude, just detached and unfriendly. Answers to questions were one worded, absolutely no smiles or offers for a phone cover or plug. Just “thanks for the money and bye” attitude. It was disheartening. I should have refused the phone and bought online.I went online and the AT&T rep helped me update my phone plan. They were patient and explained my options. I am more than just someone wearing a mask, see me, your customer.

Great information for switching over to att they have good service quality in the area.

Always very helpful on the phone and walk-in!

Hailey, all I got to say is simply amazing, came in totally stressed out she had me fixed up in no time. Definitely will be back to see her!

Had a great morning with Jack at AT&T. Worked on 3 phones and got us what we needed.

I went to the at&t store in Kerrville and had a wonderful experience the salesman Zerick Baldwin was so understanding and helpful. He answered all of our questions about switching over from sprint with no issues. I will recommend to everyone to go to at&t in Kerrville. Good job at&t on having such a wonderful employee working for you!

Unreasonable long wait. Sales people won’t even acknowledge you, say hello or give you an estimate of wait time. You’ll be just completely ignored. Was ready to buy an iPad and new iPhone but ended up walking out.

Instore is much better than answering automated AI or operators in India.

Worst service ever, if it wasnt the only company that orovided service in certain areas i would change. I wouldnt go back if you paid me

I came in with a phone that had been run over I thought for sure I had lost everything. Favian in the kerrville Texas location helped me. He managed to retrieve all of my information,text messages and photos. He did an amazing job . I really appreciate all of his hard work! Thank you

Hailey is the absolute best... she is patient, knowledgeable and always willing to help with phone issues, Apple issues, billing she does it all and is very professional... Hailey is a true asset to AT&T Kerrville!!!!

AT&T in Kerrville is Awesome with phenomenal customer service. Stephanie is amazing & very knowledgeable & helpful.

Had a horrific experience at AT&T in Kerrville. My sales person was Anthony Peralta. He was rude, acted like he was too busy to help me, did not listen, just wanted me to leave so he could continue to play games on his phone. I asked to speak to the manager, Geoffrey Zamora, he was just as rude as the salesman. Did not get my phone activated and went to the AT&T in Boerne instead. Boerne’s sales lady was excellent! Will never go to AT&T in Kerrville again. AT&T should be ashamed to have employees like the ones in Kerrville.

Service not so good. They couldnt find our account to help us with the cable TV that we are having major issues with. Not a happy customer! 🥴

The AT&T store has been a blessing to us because we are senior citizens and not familiar with all the features on the phone. The employees are so patient with us and never talk down to us. If fact I went there today because my phone said it couldnt find my sim card. I knew it didnt fall out, so off I went to the AT&T Store. They are great people.

Good an quick thank you solved my problem ☺️

I cant get a straight answer talking to the Indian people when I call for support and Im not going to wear a mask and its not required to go talk to someone in person

Adrian did a really nice job helping u out!!! In a timely manner! It’s very much appreciated!

Had to get new phone, they dismantled their 3G towers.

Stephanie did an amazing job! I was thinking about switching but she convinced me of what I would be losing. Needless to say she did a great job! I would definitely recommend AT&T and Stephanie. I appreciated to time she took to make sure I was on the right plan and to make my experience was great.

Bought two new iPhone 12 Pro Max’s. Plus upgraded our plan to 5G. Understand 5G not available everywhere but the option is not showing up in settings on phones. Only shows LTE and 4 G. No straight answers. Just AT&T charging more money. UPDATE: Store responded, but only said they were sorry. They never attempted to correct problems with both phone. A apology with no meaning is not worth the effort. Ended up spending over a hour on each phone with ATT tech support to correct the issues. All is fine now but don’t waste your time with this ATT store. Save yourself the anguish and buy phone directly.

Big selection of phones and connected solutions. Can even play corn hole while you wait!

Excellent customer service. Jack and Adrian were both professional and helpful. Knowledgeable of their products and services and able to solve any problems quickly and efficiently.

Outstanding service from Jack Harding.

I am in the middle of what to put for rating. If I was rating the representative that helped me at the store, Favian, I would put 5 stars. Because we had a little bit of, what I believe is racial profiling, from the manager (looks young and is Caucasian) I am leaving one star for him. I was going in to get an upgrade on my phone and my grandparents were looking at getting an upgrade on their phone as well. With the whole Covid policy, we were told one to one ratio, meaning one representative one customer. My grandparents had to wait outside, even though they needed help as well. I am the one who handles their account and I help them to understand what it is that will be needed, why, etc. Since the manager said only one of us could be in there to get help at a time, I decided to go first. While I am being helped, a lady and her elderly mother walk in side by side to do their business being helped both together. Not to long after, a man and his wife (along with their 10 year old son) come in and are getting help together as well. As I see this happening, I walk outside and my grandmother asks me to see if she can at least see a phone she wants to get. I ask Favian and he assures me it is okay. Once she is in there and I am explaining the differences in payment for the phone and what differences they hold, the manager is watching us the entire time. Once my phone is done, I ask Favian if we could get their upgrade done and he assures me he can. As he is helping us and being nothing but patient and kind, the manager then goes up to us and tells us that one of us has to leave, be it her or me. Mind you the wife, husband, and son are still being helped as well as the lady and her elderly mother. All whom are Caucasian. I will not be returning due to the way my grandparents and I were racially profiled, even though Favian was super helpful.

Adrian and Krista were very welcoming and took the time to explain different options for my elderly mother. Very professional and a great asset to AT&T. Because of their patience, and willingness to go above and beyond, I will be switching my account from a competitor to AT&T.

Customer service was GREAT at this store!!!! The staff was very polite, helpful, and knowledgable. Took care of me and got me back up and going in rapid speed!! Give these guys a shot if you are in the area. I live 4 hours away from this store and i would probably make the drive for their help again if i needed help. A great bunch!!!!!Im the BULL HAULER THANKS GUYS!!!

Such a pleasant experience! Hunter did a wonderful job with assistance from the manager Vickie. Customer service over the phone couldn’t resolve our issue but they did! Also, so appreciative of all the safety measures. We will always make the trip out to this store.

Caught covid here last week of July

I came in Saturday with phone and bill problems. The manager Cassidy and Zerick were able to explain my bill and get my phone fully up and running without needing to spend money. Definitely ask for Zerick.

I went in to this store to cancel an order i had made since it was gonna take a whole month for me to get my phone and i wanted to just go ahead and get one there but the guy that was supposed to help me didn’t help me at all! All he did was just sit there act like he was doing something on his phone and did nothing to help, then just left me there without helping me out, i just got up and left, it was the worst service ever!

I wish to compliment STEPHANIE CASAREZ for her assistance with my purchase of a new phone. She is kind, knowledgeable and professional. She greeted me only moments after entering the store, evaluated my needs and recommended a new purchase consistent with my budget and requirements. After purchasing, Stephanie set up my new phone with everything from my old phone. I left with a new phone, including all my data and applications. I recommend the AT&T store and Stephanie Casarez to everyone.

Phone was acting up and it was time for a upgrade, I was personally not looking forward to it due to current pandemic situation but I also needed my phone for work. I stopped by this location, and they were great! Everyone was adamant of sticking to the social distancing rules, wearing masks, and sanitizing tables/common areas after each customer use. Seeing this made me feel more at ease that I picked the right location, not to mention how helpful Jacob was in answering all my concerns regarding getting a new device. He even took the time out to show me some new tricks on my new phone that i would of never of stumbled across. Definitely Recommending this location to all who want helpful and knowledgeable staff, but most importantly staff who’s main priority is everyone’s well being by taking appropriate steps during this pandemic.👍👍

I really like the store in Kerrville. It was my first time there. Jacob, the rep who waited on me, was very polite and personable. He got my service up and going very quickly. He explained some things about my phone that I did not know. I like the fact that he was a very clean and neatly dressed person. The store was very comfortable and clean. All in all it was a very good experience and I was in and out very fast.

Jessica was incredibly helpful and sweet. She was easy to work with and I got my issue resolved right away. If I could give more stars, I would!

Excellent customer service and super knowledgable in suggesting the right phone for me. Shout out to Hunter for hooking me up with this sweet Note 20 Ultra!

Disorganized in getting to customers. I placed several calls, like I was instructed to do according to signage on door. Gave all information requested on the automated answering device. I waited 1 1/2 hours. I saw an associate come outside. Asked him how much longer do I have to wait. You havent registered. And we show no missed calls. I did exactly what the recorded message said to do. Dont understand!!

Hailey was very knowledgeable of the plans, services, and phones. I had a tons of questions and she patiently answered each one. Her exceptional customer service is the main reason I made the decision to port my number from Verizon to AT&T

The AT&T store in Kerrville has fast friendly service!

I love visiting this store! Any employee I’ve encountered has been knowledgeable and helpful. They are always informative. It was especially great seeing the manger Vicki come and help resolve an issue. Great experience every time!

Hunter K. AIt is important to me to be able compliment an amazing employee who makes coming to the AT&T a very pleasant experience..Hunter makes me feel welcome the minute I walk in the door, takes time to answer all my questions ( some of them pretty STUPID)His patience, knowledge, kindness makes doing business with this store a must!!!He makes me think that this AT&T store is very smart to have hired this young man!I am coming back to shop for my son and grandchildren—working with Hunter makes everything easier!!God Bless all—-especially Hunter !🙏🏻👍❤️

Adrian was a joy to work with. Very helpful.

We had a great experience with Hunter. He is super knowledgeable, patient and extremely nice. If ya need help Kerrville, ask for Hunter!!

Wish I could give negative stars but I cannot.

In a recent visit to this store I attempted to get help to pay off and unlock my iPhone so I could trade it in and move up to the iPhone 11 Pro. The agent had no problem taking my money and for the phone paid off. I then asked for assistance unlocking the phone and the agent said I had to do it. Fine, he gave me the website to go to. I repeatedly asked for help to navigate the website and he found screwing with his smartphone more important than helping me. Since there were so few in the store, I asked several times for help and got the same response. I then told him, because of his attitude I would no longer buy phones from at&t, too much of a hassle. He said, fine, that is your right. I left, drove fifty miles to the Apple Store in San Antonio and they helped in every way! They made up for AT&Ts very poor attitude. I will move to another carrier as soon as I research coverage maps to make sure T-Mobile meets my needs. Others I know have already left AT&T.

Eric did such a great job with my phone issue and made the process go smooth. I also spoke with Cassidy and he was helpful and resourceful

Jack Harding ATT service person done a GREAT JOB from 1to 10 he gets a 10

Hailey is amazing! Because of her wonderful customer service and patience, my family and I will be long term customers at this AT&T

Hunter was fantastic! He was very patient, knowledgeable and professional. It takes a very special person to deal with Seniors and he did it effortlessly. We will ask for him when we next come in.

Not a big selection too long of a wait

Exceptional internet provider that works way better than Verizon. The Employees were extremely nice and helpful- especially Stephanie. Stephanie provided a great amount of help and made the process of choosing a plan very simple. I’m very pleased and delighted with the service provided from AT&T.

Ryan was amazing. He was patient with me and explianed everything until I understood. Being older it was nice having a college aged young man take his time and explain all the details. Will recommend Ryan and this store to my friends.

Wonderful and friendly service! Got me in and out with exactly what I needed in less than 15 min. Y’all are wonderful! Thank you so much! I love AT&T!

Once again, the employee Adrian and the store manager Cassidy was rude to me.They wouldn’t accept my State of Texas issued License to Carry a handgun which has my driver’s license number on it for identification. He asked me rudely to put my cigarette out while he had a mask on 7 feet away from him. I also had my password to the account. He still said “sorry we can’t scan it and it’s probably a fake/fraud”! Wow. I pay a premium price for horrible customer service. It’s one thing to be told about a policy and another entirely different thing to be treated as a “less than” member of society. Changing carriers now.

Again Great customer service from Hailey! And Cassidy. . .

I was treated very well.made.me one very happy lady

My experience was very good. All of my needs were met. I was informed of promotional values and given advice to help me to save money. Favian was patient with my questions.

I have the best customer service by Ryan G. If you need service ask for this young man. He was very respectful and even walked me to the door

So impressed, greeted me at the door assisted me very rapidly and I’m out of here. So impressed. Wish San Antonio had this kind of service with AT&T.

The store manager at this location is awesome. I came in to switch my service because I wanted better coverage and a lower rate. He went through everything with me and even checked multiple options to see what would be cheapest for me. I walked out with everything I went in there looking for and then some.

Jacob and Krista were THE BEST HELP EVER

Adrian Reyes in Kerrville, Tx AT&T was awesome he was able to recover contacts and pictures off a phone that fell off car on Interstate. We recovered all our pictures of my Husbands deceased Father. It meant the world to us. He also backed my phone up. Thank you so much.

This store is very nice. There are plenty of options for phones and gear. The manager is very polite. However, there are no public restrooms available.

Ryan gave me outstanding customer service. Figured out my problem within minutes. Always love coming in here as the services done great!!

Luke was great with me. Another older customer getting no help from another employee. No way to just walk in and buy a chord or case. No front desk. Do not like getting in line behind others,with phone issues just to purchase. Restore a counter for service??

I was attended to on the spot with fast friendly service. Stephanie was very knowledgeable and went the extra mile to make sure my needs and concerns were taken care of.

I received excellent service from the dream team Ryan and Zerick, they were phenomenal! And would highly recommend them to everyone!!HAPPY BIRTHDAY RYAN!!🎁🎉🎂🍺🎈

Great service. Went in to pay a bill and was greeted by a gentleman names Ryan. Polite, professional and nice young man

Uninterested in helping out customers. Wife and I were there for an phone upgrade, but employees were to busy congregating in the middle. We asked for help, but I guess their conversation was more important. Dont waste your time, we will switching to T-Mobile soon and cant wait. Adios AT&T, you will not be missed.

Hunter went beyond our expectations! Will always call for Hunter! Thanks for a great hire!

Hey there! Since I havent signed up I cant really say. I give Jack a 5. I am hoping that next month i can pay off my phone and try AT&T

No help when trying to change carriers, went online to no avail. Would not recommend ATnT to anyone.

Always trying to sell you something you dont want, had to go to an Austin store to get what I wanted, guess when you are the only one in town you can push your customers., best to go to San Antonio are Austin. Waste of time here

Ryan is sassy, in a good way. Ask him for help is is great! 👍🏼

I go in to pay my Direct t.v. bill love it very quick and easy

Ryan has done an awesome job and is very good she should get a raise.

I was in today and was blessed to work with Ryan G. He was very patient and answered all my questions. Will be telling my friends to ask for Ryan.

Ryan was very patient and very helpful!! Help my family with iPhone & AirPods!! Great guy all around!! Go in ask for him!!😊

I went to Att Kerrville and worked with Zerick, let me tell you he made sure I fell in love with att thanks Zerick you the man

I’m a veteran and want to upgrade data to unlimited and Ryan has been a great help in setting me up. Thanks for the great customer service.

Seems like weve all had a bad experience at a phone store at one time or another and Im no exception, but purchasing my new phone this time was great! Stephanie really listened to what I wanted and even recommended a better version. She also asked us about our cable/satellite provider and although Im not a big fan of the upsale, Im glad she did...we got a great deal on Direct Now and its so much better than our old provider. Thank you Stephanie!

Hunter was extremely helpful and knowledgeable . He helped find the perfect solution to an issue and the plan that fit my needs.

Ryan wears a cape and fixed my phone! I thought I was going to have to drive to San Antonio to get it fixed!! What a superhero!

Customer service needs a lot of work. Not the best

Very pleased w your staff. They are fast & everyone was friendly. Ryan was awsome put me in phone I wanted 👏Thank you yo ATT&T.

Ive had great Customer service, but had to ask for certain employees only. Once you find which sales personel have basic knowledge vs vast youll get a feel for the ones that love their job and treat you like family. Great location, beautiful store and nice variety of product. On the downside the wait time can get monotonous after an hour twenty, no restrooms and limited staff.

Happy Birthday Ryan!Great service Tony! Patience with parents was awesome!

Good customer service is hard to find. This store exhibits the finest in the area

Stephanie was very helpful and explained everything to me to full understanding. I was think of switching services but made me realize how good AT&T is .

Go talk to “Jeff” from Harper, he will take care of you properly for any needs, he knows what he is doing

Went into the store because all phones on my account are having terrible service. Ive had AT&T for 4 years and never had an issue. When I got to the store I was helped by Stephanie. I inquired to see if this was a known issue with the towers. She stated that AT&T has smart towers that move to accommodate higher traffic and that my area was no longer in the high traffic and other customers were having issues also. I asked what could be done because she basically told me Id have terrible service from here on. She said to use wifi calling which isnt an option so basically Im SOL. I pay a ton of money to have service that works and am now told I wont be getting that service. I left and immediately called customer service and spoke with tech support. Come to find out a tower is down and its a known issue. Im thankful technology has finally gotten to the point where I can avoid going to a store altogether now. I no longer have instant gratification but at least I wont be lied to and treated like an idiot. Ive been in the cellphone industry for over 2 years and this was absolutely unacceptable.

Ryan provided exceptional customer service and helped me get a terrific plan.

Adrian was a great rsc and helped with a new phone and hot spot

Ryan was great! Very helpful & listened to my needs & concerns!!! I got right in without a wait! And we got 2 free phones!!!!!!!

Ryan was super awesome and he provided the best customer service EVER. He made the experience very pleasant and enjoyable.