Steffen Baumgart was absolutely wonderful and pleasant to work with. He displayed extreme patience with me and my questions regarding not only the phone, but also about my updated bill. The Verizon store in Kerrville has a gem of an employee.

I dont normally go back and edit and reviews Ive previously done, but I must have been in a hurry when I did this one, because I only gave them 5 stars. I have to say we went in the store probably 10 minutes before they were going to close, we were new to town and I was desperate for a apple iPad. These two young men that waited on us, were so great! For the life of me I can not recall their names(so sorry guys)! Both very young men, both best friends, and both from San Antonio and only at this Verizon store in Kerrville on Fridays I believe. Anyway, these two men just kept coming up with ways to save me money on my iPad and if we switched over from AT&T and went to Verizon. They were so smart, and both knew exactly what they were doing. They were just terrific. Our plan was to return to the store on the following Friday and finish our business with them, sadly we had to suddenly leave town and this didnt happen, regardless, these two guys knew so much and were so cool to my son and myself I will never forget them, yes, maybe their names, but not what they did, and not how they went out of their way trying to help us. I wish all the stores had people who were so knowledgeable and cool like these two guys. We walked out of their almost a hour after we got there and they never tried to hurry us one second. Just a great couple of guys. I never ever considered leaving AT&T till I met these two, but they sold me and my son for sure.

Very good and very helpful on everything and very sweet guy

Very happy with this store and tdd he service I received. The representative Steffen was able to help my wife and I with all the questions and changes we had and wanted. Id highly recommend coming to this store and asking for him. Thank you.

I was helped very quickly. Steffen helped me turn off the talkback feature on my phone. I would recommend coming here in the future for help with my device or my account. Thank you Steffen

The retailer is great. The Verizon system has something to be desired however. The reps are limited in what they can do. Verizon needs to empower their reps better.

James was the most knowledgeable assistant I have ever had. He solved our problem so quickly and efficiently!!! Give that man a raise!!!

Very happy with my service today. Steffen was able to address all my concerns amd fixed my problems. I loved not having to wait in a huge line. I will be coming back here when im ready for a new phone.

Recently purchased new phone atVerizons Kerrville Texas store. Greatexperience. Saleman very knowledgeableand did everything to make myexpierence enjoyable.

Logan Landon is one of the Sales consultants at this location. He will sell you phones and Drugs out of the store. The managers also know about this and do nothing. This is not a respectable business in this town. Had no interest in selling me a phone but enjoyed chatting with my daughter who is 16. Who has now explained to me where she got her weed. I have now switched phone providers and will not be going back to Verizon. The company needs to clean up there employees.

Yall were very helpful with my phone. Steffen fixed my Google accounts and Google maps. My maps finally talk back to me now. Thank you.

This was the easiest experience getting a new phone I have ever had. The salesperson (Mark Cunningham) was training a new employee and they had answers for all of my questions. They set up my new phone completely for me without even having to ask. They were so friendly, funny, and easy going. Definitely made the experience enjoyable even after an 85 hour work week. Left with a brand new iPhone 11, case, screen protector, and pop socket. Hope they both stay as employees there for a long time.

I came here after a horrible experience at another location. I told him what happened and he quickly helped me and fixed my concern. At the other location I was told to call customer support for the virus on my phone and I don’t think that’s right for paying over $100 a month for this phone service they should fix it.The tall gentleman who helped me cares about his customers more then the sales. I was upset and I ended up walking away with a new and better phone. He even gave me a new phone plan and with a new phone I’m now saving money. I highly recommend stopping here.

Hreat store to have in Kerrville. I came in today to get my homephone fixed. There was no dial tone when Id try to call and no one could call me. I spent 10 minutes in the store amd Steffen had it fixed. I highly recommend this store and rep. Thank you.

I just want to say Thank you to Mark Cunningham for the Awesome service he gave me . He found the best device and service for me runs a great shift while I was there he was not only helping me but also helping his team mates he is a great remodel leader . Very fast and a great listener I have no complaints to say about him greeted me when I came in with a smile . We need more people like him. Thank you once again Mark Cunningham keep up the great work you do. I came out as one happy customers from that store . I’ll make sure I’ll tell people to go to you. .

Store was very helpful. Steffen cleaned up my phone. Helped me reset my passwords. Thank you.

Logan Landen met my wife and I at the door when we first entered the store. He was friendly and knowledgeable and took care of our problem immediately. After listening to us about what other issues we had with regard to our service, he suggested some alternatives that might alleviate our issues. Needless to say, we were so impressed with his suggestions that we walked out with two new phones and an enhanced understanding of our service. We are very happy with the results and highly recommend Logan and Verizon for anyone needing cellular service. He took considerable time and energy in getting all of our information transferred and patiently explaining everything to us to insure we understood it all. Thanks to Logan, it was a great experience.

Steffen was very helpful. came in for help with my phone. There were a lot of updates needed.

Jeff Kleinaitis was our customer service rep. He provided us with excellent customer service. He was very kind and extremely patient with our many questions. He helped us get the kind of phone and service that we needed. I highly recommend buying from him!

I went into cellular sales and Zak helped me out. I left the store purchasing a Moto Z 4 and a Moto Edge for a great deal accompanied by the absolute BEST customer service accommodating and very friendly. Highly recommend this gentleman, he even open the door for me!! 5 stars!!! The stores very clean and well kept, makes you feel safe unlike some of the other stores I’ve visited.

I came in today with multiple problems and Justin just had so much patience with us and he helped us resolve every last one of our problems, what a great young man he is. Definitely recommend him to anyone out there!

I arrived about 10 till closing but Virgil was more than patient and extremely helpful with getting me set up with adding a line and going through each of the best options to do it. He was very professional and courteous considering I was there so late. I really appreciate the service and I highly recommend the store and staff above many of the other different Verizon stores Ive been to around San Antonio.

I came into this establishment needing some help with my iCloud account, Logan responded very quickly and professionally. He actively listened to the problem at hand and proceeded to troubleshoot the device. He was communicative and explained everything to me step by step. Logan was the most kind representative that has ever helped me. I will always recommend him to my family and friends, and will only be asking for his help in the future.

Mark provided excellent service, had active listening and communication. As a customer, Mark went above and beyond making my questions and concerns feel valid, without the feeling of being pushed onto a product.Thank you for all your wonderful help!

I haven’t ever found it necessary to post a review however the community should know about this store. This review is not about Verizon. It is about this particular retail location. The first problem occurred when the store manager Virgil did not disclose to me the details of a promotion they were having so when I looked at my bill I noticed it being a lot higher than he said it would be. When trying to return the device he got upset and threatened to cancel the rebates I received for switching to Verizon. The final problem occurred when he intentionally misfiled the return paperwork which left a hefty device payment charge on my bill which caused for dozens of phone calls back forth with Verizon. 2 months later I finally got the charge off my bill no thanks to this retailer.

My wife was totally pleased to receive superior service getting her new iPhone set up. Amber spent almost an hour with her navigating through to solve issues because customer service was closed due to the virus. She was professional and totally patient. Best experience at Verizon ever. Thank you Amber

Rudy was a wonderful representative very experienced and well informed in the tech world. I am a Canadian and Rudy was able to get me into the perfect plan while I am away from home. Wonderful staff and wonderful service overall.

Sales rep Logan was AMAZING. Professional and courteous he got my new phone set up just like my old and an awesome new plan!! If youre looking for great service go to Verizon, if you want GREAT customer service, ask for Logan!

Steffen is very helpful and sweet. Even after the “big sale” is done, he remains responsive and available to help with questions and small issues. He goes above and beyond for his customers and I will be a Kerrville Verizon customer until he’s not there anymore! Give this man a raise.

While I don’t typically leave reviews, after visiting this location in Kerrville, and receiving what I would consider to be hands down the best customer service I have ever received, I want to extend my thanks! I was helped by Logan Landen, who was not only well spoken and polite, but had a knowledgeable answer for every question I had. I honestly felt as if he wanted to help me, and he did so with a smile on his face!I will continue to use this location as well as recommend it to others thanks to the outstanding service he provided. Many thanks!

I absolutely love this store! I havent had this great of an experience in store in years. The staff is amazing! I worked with Leah who endlessly helped me with all the new changes on my plan and remained extremely patient and kind through all my questions and changes. I also worked with Virgil who is extremely knowledgeable on products as well as super helpful in assisting his team in any way possible to allow a smooth quick visit. This store has the most excellent customer service Ive seen in years with Verizon. I will definitely be visiting them again.

Great customer service! I went to this store with no expectations after being at another Verizon store where they were very unhelpful with the worst customer service.The gentleman greeted us from the beginning and was very nice and helpful. It was not very busy for a Saturday morning which was a plus too.

I had a wonderful experience while searching for a new phone, I recently dropped my phone that I use for work. And walked into the Kerrville location and was helped by Logan Landen and he made the whole experience easy and stress free. He explained what phone would suit me and my needs and what a new plan could do for me! I was very satisfied

Thanks zach you helped my mom and now she is so happy. She told me thisbeas the best experience in buying a phone in all 68 years of living. This store has never ever ever let us down.

Logan Landon had so much paitence answering all my questions!!! And I had a bunch lolHe was very knowledgeable about the device and services. He helped me pick the best plan that fit my needs. He was friendly and very assuring I was making the best choice. I will always request Logan in the future. Very happy experience!! Thank you again Logan!!

I don’t usually write reviews, but I had such a positive experience at this store I just had to give a shout out to the staff person who helped me. Logan Landen, you kept me from throwing my phone out my window! I appreciate all your help, you made it look so easy and gave me hope I’ll eventually get this thing figured out! Thanks Logan!

Best experience my husband and I have ever had. Tristin Robinson was very helpful. He took his time and made sure everything we needed to be done was done correctly. If I have a problem I know I can get help from Tristin. I will recommend everyone I know that needs a new phone to go and see him.

Mark Cunningham Mark is a outstanding employee and salesman he is done an awesome job setting up my phone and selling me a brand new phone and hes really a great resource for your company keep him on the job make sure he gets those bonuses and does all those good things for him so hes just a good guy wonderful to talk to thanks

Mark Cunningham Very helpful and pleasant. Great experience!

Amber was very patient, thorough and professional. She saved me monthly on my multi-plan and still I got a new iPhone 11, cheaper than I was paying!Thanks a million, Amber!

I came in and worked with virgil, he was able to make sure I was able to get my apps and content back on my new phone after my old one went haywire. Awesome people here awesome service here!

The help was fantastic. Jacob was a new employee and he was great. He knew exactly how to solve my problem on getting photos from my phone to my computer through Google Chrome. He taught me a lot I did not know. Great asset to your company.

I’m from Houston and have had a corporate account with Verizon for over a decade. Visited this Kerrville location and was fortunate to have a Virgil Boykin on-site today. Not only did he make the process of some account changes simpler than most stores but he took the time to notice that our account had always been setup incorrectly. He worked with our CFO to adjust our account as needed and reduce our costs. I suppose we needed to leave the big city to get this type of care and service ..... thanks Virgil !!!

Logan landen helped with an issue I was having. was extremely professional and committed. definitely recommend y’all go give him a holler if you need anything phone wise!

Walked in with LG with a black screen. Jeff was very helpful in resolving the problem. Decided to upgrade to the new Samsung S20 5G. Overall great purchasing experience and staff is very knowledgeable. Will continue to do business in the future with Cellular Sales.

I went into the Kerrville store because I was having trouble getting my photos to sync to google photos. I worked with Logan and he was able to assess the problem, get all my photos moved over and free up space on my device. Customer service was outstanding and would recommend this store 10/10

Experience wss wonderful. Thank you Ask for all your hard work and patience taking csre of all of my concerns and needs. You are awesome.

Walked in the store with no idea what I was looking for. An Employee makes Logan walked over and started talking about needs. In not time at all he had me set up with everything I needed with an easy payment system, it was awesome!!!!

This is a great store! I received excellent customer service from Logan Landen! I was having some issues with my phone and internet service and Logan was very knowledgeable and helpful! Thanks Logan for resolving a stressful situation for me so quickly! You’re the best!! :)

It was an amazing experience, and very easy to set up a new account. The staff are extremely friendly and very helpful. 10/10!

I love this store. Its very well kept and everyone working here is exceptionally knowledgeable and friendly. Theyre focused on finding whats best for you instead of just getting you to spend as much as possible.

Diego was great I came in to add a line to my account but had some trouble we figured out some options and I was able to leave with an iPhone and an iPad I’m very satisfied and would recommend.

Steffen was very professional. He had great knoeledge. Did a super job. He took his time to familiarize us with the new phone.

Was such a pleasure coming into the store the other day. I was taken care of above and beyond and was hapot to receive a follow up call becausw i did need some help! Thank youso much for all you help Zach!

Leah Short is an exceptional account manager. She is professional and very attentive to your individual needs and concerns.

Great employees, Very knowledgeable . Mrs Short, Outstanding very professional. 👍

My wife and I were very pleased with the service. Very professional. So happy to get away from Sprint, would recommend this store to anyone.

Best experience I have ever had at a Verizon store. Andrea got me into an amazing plan, saved me money, upgraded my phone and I got a tablet! This gal knew what she was doing! She had high energy and kept me laughing throughout the whole process! Highly recommend going to this location and asking for her.

Thanks for paying my bill zak you were very friendly. I come here every month to pay my bills and everytime i get greeted with a friendly welcoming.See you next month!!!

I was very skeptical about going into the store today, based off of A negative experience a couple of months ago. I pretty much only went inside because I had to get my phone to work properly. Anyway, i dont know if they changed policies or if it was just a bad rep last time, but this time was an AWESOME experience.Logan Flores made sure to win me back and went out of his way and cleaned up The mess of my last experience. Not only was the service top notch, but the store was clean, squared away and welcoming. It was nice to not have to wait long at All (I am Assuming Sunday is a slower day of traffic flow compared to other days when they can get packed). As Logan tried to present offers he could give me for an early upgrade and eligibity to walk out with a tablet, there is no way I could afford anything right now. As Im sure their main goal being in sales is to sell; one could say that any rep would have changed their willingness to help out if they knew they couldnt get a sale out of me. I didnt feel like Logans attitude or motivation to truly take care of me changed . He actually saved me money on my bill and fixed my phone. I will be looking forward to coming back rather than trying to avoid it. I cant thank Logan enough for the experience he provided for me, and I will be asking for him when I am financially ready to make a change. He deserves a raise ! Thank you Logan and Cellular Sales!A

Wow.. came in for a new screen protector for my iphone and got sold on a new one plus a Hum+ for such a great deal. Everyone in that store was working together to help out and made this process flawless. I see why the reviews are the way they are. Keep ul the great work!!!

This place is awesome. I had some bluetooth connectivity problems and Logan Landen knew exactly what to do. After a few minutes my bluetooth was up and working again and hasnt messed up since!!! Thankyou for all your help Logan!!!

Great guys. John Errington Mark Cunningham spent a great amount of time helping with a problem

I loved this Verizon store because of Andrea! She knows every single thing. She gave me a college course in how to use my phone more efficiently and informed me of all the features I knew nothing about. She helped set up new passwords for various accounts. In addition to all of the above she informed me of a new plan that would expand my data and give us a veterans discount which lowered my bill. She is,pleasant,friendly and professional. I will return to Andrea for future purchases. Thank you! Talk about customer service,Andrea is the role model for all who deal with the public. Outstanding.

My experience at the Verizon store to set up my new Samsung Galaxy 10 was excellent. All the staff were very helpful especially the gentleman who was initially doing all the work . He was knowledgeable, quick and friendly. I appreciate the service very much.

Helpful, informative sales staff. Best devices paired with a plan to meet your needs. Thank you!

Leah was a life saver! Fantastic service. She help straightening out my very messy account and then stayed with me to purchase and set up a new phone. An outstanding professional employee. Thank you so much,Leah. God bless you!

I unfortunately have forgotten the name of the gent who served us but he made the entire visit an absolute pleasure! He made sure to get all my information from my old phone to my new one and was friendly, engaging, and very willing to meet our needs! He just about bent over backwards to ensure our visit was 100% satisfying, and he succeeded. I want to make this the store I visit when I need to do anything with my phone!

Would add 6 Stars if I could. Andrea was great helping me understand my phone. She also gave me rundown of my account and several options to get new phones AND save money! Will be coming back to see her with my wife! Great service!

Very knowledgeable and professional.

My husband and I both switched from ATT to Verizon after we were completely unsatisfied with customer service and the services provide. We decided to go with their prepaid option as it was the best price after paying over $200 for 2 lines with ATT. We were greeted at the store by Marty who was extremely friendly. We were in and out in less than an hour! He was very knowledgeable and was great at what he does. We were very satisfied by Marty and his wonderful services he provided.

Kyle was most helpful in helping me set up my new phone. He went out of his way to make sure everything from my previous phone is on my new phone. Kyle is very knowledgeable and easily answered questions I had. This Verizon store and Kyle are top notch.

Very very helpful staff. They helped my mom pay her bill and got me a new iphone and an iPad for a fantastic deal gave us all the promotions that they has available. My mom honestly never ever goes into the store. After over 15 years with verizon she has always ordered them. But she always had a hard time with her transfer of information from one to the other. So I convinced her to go in so we both did and she LOVED the experience!

If I could give this place negative stars, I would. They will do anything to get a contract, even if it means manipulating my 82 year old grandmother into getting a seperate plan from our already existing family plan. We have spent the past two days clearing everything up with the actual Verizon customer care.I am a loyal Verizon customer and have always had the best experience with their customer service. This place is not corporate Verizon and the difference is tremendous.If you can avoid this store, do it. We will never darken their door again.

Jessica was funny, professional, patient, thorough, and extremely helpful when my wife and I showed up with an old phone that wud no longer charge. She helped us choose a suitable replacement and was able to transfer the contacts and most of the pictures before the battery died. Great job!!!

Last year I want into the Kerrville Verizon store to get a new phone. I was fortunate enough to work with Andrea. I really dreaded going in because I’ve never had a good experience in a cell phone store before. She was a blessing and a joy to work with and went above and beyond to make sure everything worked great. I highly recommend calling ahead and book an appointment with Andrea. You won’t regret it!

I personally dealt with Diego at the Kerrville store the guy was awesome it couldnt have been a smoother transition from phone company to phone company without his help. If you had more employees like him you wouldnt need any more employees if you know what I mean thanks again

Young man was very helpful. Sold us a lgv40 and i love it. They also cleaned up my account and i left saving money every month. Thank you cellularsales! Found my home store!! You guys are fantastic!

Leah and the staff at this store were awesome. Leah was diligent in ensuring that I received new my phone today. The store was not crowded and played good music. I enjoyed my experience at this store.

Steffen was the best! He was friendly, knowledgeable,patient and seemed like he truly cared about retrieving all of my personal data off my OLD phone-he didn’t give up. First time upgrading one of our phones that it was not stressful. Steffen is an asset to your company!

I highly recommend this location. Andrea was very helpful solving my problem with my phone. She was honest and professional! Great customer service here! Ask for Andrea when you come in and she will make sure you are taken care of!

What can I say other than amazing Kyle and Jason were so much help and so nice literally made my day walking in and seeing smiling happy faces to greet me after dealing with AT&T all day and being through their hoops it was truly refreshing to come to a cellular provider who was honest and helpful I am a lifetime Verizon customer now because of Kyle and Jason

No waiting. Excellent service.

I needed help and I came to Verizon and I talked to Logan and he made everything easy and right. I want to adopt him and you people better know that the young people that respect us older folks are jewels! They make us feel welcome and comfortable. I stay with Verizon for this reason. I trust yall.

I had great experience at Verizon. The salesmen were very helpful and fixed my issues. Very friendly and professional at same . Thanks

Logan and the cellular sales team was excellent, very good and outstanding. Besides that, Logan gave great customer service. My darn settings were set to do not disturb and Logan came to the rescue to save the day.! Thanks!

My daughters phone was having some issues and we came into the Verizon store in Kerrville where we met Tony. I have to say that out of ALL the Verizon stores Ive been in, he was, by far, the most helpful and extremely patient with my daughter (teenage). He performed a factory data reset and my daughter was thrilled to have her phone back.I would definitely recommend Tony to all my Verizon friends!!!

I have been in to Verizon a few times and have never ran into someone so great as Michael. He was very patient and honest and helped me in so many ways. I recommend him and this store to anyone who needs great service.

This store is great i always go in and get great service! Eric Marvin helped me out lowering my bill and was very nice and patient. I got a great deal on a new tablet thank you

Good service bit they took forever to fix my phone when I sent it in...

Wonderful experience with Mark Cunningman! Did more that we expected!

The store was very clean and the staff was friendly and helpful. I enjoyed my time there and definitely would recommend this location.

The young, Michael, was so very nice and a lovely young man to do business with. He explained everything to me, I know absolutely naught about cell phones. Because of him we bought new phones. His explanations were so clearly done I had no problems understanding how to use my new phone .

I had came in today because my phone had messed up when my husbands phone was worked on the other day. So I had came in to ask for some assistance and I had got helped with no hassle. I was shown how to fix my problem with very great explanation.

A Mothers day gift! What a wonderful surprise. Great phone.

I loved it, there was no line! Steffen was able to get my wife into a new phone after her old one went swimming. Id recommend him and this location to my friends and family. Thanks!

Marcus and Marty were very knowledgeable.They spent time with us buying phones and iPads and assisting us in the transfer of info.Good experience!

Seems to me they are interested more for a sale...rather the service (help) after the sale.. stock is doing good..🤔🤔😂😂

BUYER BEWARE This is not a Verizon store only a dealer no different than Walmart or Bestbuy. Verizon does not honor transactions from this store. Verizon will warranty your phone by replacing your new phone with a used one. This store does everything to make you think they are Verizon until you make purchase. Bought Pixel3 had problems with it from the start could not return it to store where I got, was under impression that it could be returned to any Verizon store----NOT so. Have called and left message and # ten times have not had a call back yet been 4 day since started calling. Staff was friendly, but so are con men.

Man Marcelino is the man! He help me pick a great phone and showed me exactly how to use it. Hes all about customer service and he definitely took care of me. I will definitely be returning to him!