I went in this evening with a broken phone I HATED and in a pinch because I have to have a phone for work, I was helped my Jose Lopez and he is by far the best phone sales professional I have worked with. He stayed later than he was scheduled and answered every question I had and set up all my devices seamlessly. He was so friendly in the buying process and super informative about everything. 10/10 recommend Jose for any of your phone buying needs!

I dont understand how a lot of technology works and they are very helpful.

Kyle was so quick and helpful with our new i phone 12s. We didnt expect to stay past an hour, but he stayed way past closing with us to make sure we were taken cared of. We are happy with our phones and Kyles service. We have switched phones and companies before, but this has been the smoothest experience weve had so far!

This place is an absolute joke. They throw in double activation fees, they are not a actual verizon dealership and charge service fees that verizon doesnt recognize. They should close the doors and shut down how dare they...

The experience was very professional and your employees were easy to work with and took the time to be certain that all was completed correctly.

Went here because my son jumped in the pool with his old phone. So we wanted to get him a cheep phone. Ended up with a great phone for him and $60 less a month on our bill!

Everyone was extremely great in customer service the place to get professional service

We decided to switch from AT&T to Verizon. Jerry Vasquez helped us out and was so polite and professional. Very knowledgeable and really took the time to get us all set with new phones and a great plan. So glad we went in and had the help from Jerry. We highly recommend getting him to help you out.

Went in to change plans but ended up adding a device...have been going here for years and have always had great service from nice people...

Lovely young lady assisted me and had a fun experience with her. I felt she was honest, that helped me relax and feel cozy. I love my products I bought.

Thank you Samantha and Verizon crew in Klamath falls. I had fallen at work and unfortunately my phone was pulverized. Sam and her people were very kind and super helpful. Went very out of their way to give me back up and going the same day. Very much appreciated. Happy New years and thanks again

Cant tell you much I purchased a phone case and got out quickly because I had stuff to do. 2 stars is just being nice because I knew exactly what I needed with no assistance but to cash out

Shut my phone off completely...

I would like very much to have a picture ID and a scan of my face if Im going to go into Facebook Instagram any of us and my Gmails and emails if at all possible I believe that this would be the only way that other people cant hack our phones or eye retina just like fingerprints theres not one alike

The chick that served us was hot, yum yum .

I usually dread going in to do anything, only because of the lengthy processes. Darin had us in and out in less than 20 mins. He even got our bill lowered. Nice job. Great experience

We had really good service, The associated were really nice and very helpfull

The store environment was so laid back and inviting. Natalie Spencer made purchasing a new phone and phone plan so easy! So thankful it went swimmingly.

My daughters and I had an appointment with Natalie to switch from Sprint to Verizon and all I have to say is WOW. She is amazing. It took 3 hours to get everything taken care of and when things didn’t go smoothly she kept a smile and joked with us while we got it resolved. I would definitely recommend asking for her as she knows her stuff.

Service was excellent! Kolden was very informative and helpful! Never felt like just trying to get a sell out of me. Would recommend and definitely go back.

Natalie is so patient and such an awesome Rep for cellular sales. Thank you so much!!

Employees very helpful. And helped me with my purchase in a timely manner. Thank you.

Katlin is the best! Great customer service and she gets me on my way quickly every time!

My representative was amazing and very helpful. She was very easy to work with and ask questions.

This company is the worst I have had dealings with in months. They charge $35 fee to do their job, they charge $50 fee if you want to buy a phone outright, and $40 to activate the new phone. They told me I had to sign their agreement or not buy the phone. They actually said take it or leave it.I know we have very little choice here in Klamath for services, but you could at least pretend you gave a care.

Kolden was a pleasure to work with and very knowledgeable look forward to working with him again

Always friendly staff willing to work with you to get you what you want at fair and reasonable prices. Ive had a few mix-ups like phone numbers were switched around on phones and they resolved the problem asap and they were very apologetic for the simple mistake.

Yoanna answered all of our questions and found the best phone and plan for us

Sad to say, they do not honor the add and price then send to you in text on your phone. When you go in to the store

Overall a great visit

I was having trouble getting a Google program to stop showing on my screen. The gentleman took my phone an after about 10 minutes, he an another gentleman figured out how to get it to stop popping up, I thanked them an left. 2 blocks down the road my phone pings again with the very thing I asked the to remove! I went in to the other store(by jalapenos) an asked the gentleman the took my phone an SHOWED me how he was removing the app, should it ever pop up again I could remove it myself. I give the store by Jalapenos a 5 star rating. He was much more helpful an explained things for me.😉

Kyle was awesome in helping us!

Knowledge friendly staff and good deals on phones.

Service was awesome.

Very good customer service, my son broke his phone instead of trying to up sale us to some new high tech phone service rep recommended a very appropriate phone for our kid with a very good price and reworked our account to actually save us money every month on our bill

I have been with Verizon for 15 or 20 years so I guess I like them

He not only found my problem he exprained other features on myphone

My father is being scammed and the sales rep I dealt with today gas been the most help Ive received on this situation.

Great customer service

Finally!!! Found a really sweet woman that knew what she was talking about and was SO helpful. Way to go. Woo hoo

Tremendous customer service! They went above and beyond! Than you to your whole team!!!

Great customer service was excellent.

If I could give more than 5 stars I would! My phone had a software issue and Nichole (Nicole?) was such great help! She stayed almost an hour after the store closed to make sure I got everything fixed and even helped speak to Verizon Tech Assist and the Apple Support Team. She really went above and beyond with customer service! If I need a new phone I know where I’m heading! Never been this pleased from an experience from a phone store before. Keep up the great work!

Went to the store yesterday to inquire about a smart phone for my craft business. After having a flip phone for many years I needed all the help I could get. Justin approached me as I walked in the front door. He was very helpful with a couple different phones and prices. Not pushy at all. Very easy to work with. And wanting to do what would work best for me price wise and phone wise. Thank you Justin.

What a great experience! Top notch customer service

All I have to say is this was the best experience that I have had buying smart phones. I am telling you that Ashley is AWESOME. I mean she was there with us from start to finish and it was smooth and painless. Ashley really loves what she does and it shows. She makes it all about what the customer wants. So, if you are looking for a great shopping experience go in and ask for Ashley. You wont regret it. Ashley thank you again for going above and beyond.

Without a doubt, the most amazing experience! Wes is a very knowledgeable Verizon sales person. He is patient, able to communicate with persons who are Technologically challenged in a very supportive, respectful, and effective manner ..He. actually made a house call to assist us with setting up our MiFi to our outdated PC along with answering a bunch of questions. I was/am very impressed with his willingness to research & reach out for support to troubleshoot our particular issues!Verizon has a very appreciative & committed customer. Thank you .

Where do I start?I transferred from Sprint to Verizon and Jerry helped me. He went above and beyond! The store is clean and organized, the sales professionals looked amazing! I could not have asked for a better experience from Jerry! He made my transition seamless, he also delivered my phones to me at work. Talk about Service!! If you ever need anything, see Jerry!

We have visited here several times since moving here last year. Each time we have had great service with very conscientious employees. Marcus is awesome with his customer service and attention to your questions. We truly appreciate the service we have received from everyone here.

Chris was amazing! Spent 3 hours working with us to get everything we were looking for dialed in and explaining it all so we had no questions. Have always had great experiences at this Verizon store, much appreciated. Thanks again, Chris!

My son & I went into Verizon actually dreading the visit, but it had to be done, we needed to upgrade our phones. Based on past experience we were anticipating a lengthy wait before a Verizon agent was even free to help us, and then another hour plus while we got our phones. Nope! Despite being busy, we were waited on immediately & our rep Wes had us out of there in around 15 minutes. He was very friendly & knowledgeable & I was pleasantly surprised of the upgrade in customer service from our last visits.

THE WORST CUSTOMER SERVICE EVER!!!!! I’ve been in sales for 40 years, it’s the absolute worst I’ve ever seen!!! On 10/17/19, I initially went in this store to see how I could get a better signal like using an extender or booster of some kind in more rural areas. A trainee and the store manager showed me a LG phone vs. my Samsung, made a pitch the LG had better technology. I would be able to receive a stronger signal in those hard to reach places. Also said I would save $30 a month by changing from a consumer plan to a business plan and would get better cell service because business accounts get priority on cell towers during the times there is heavy congestion. My low tech husband and high tech son were each eligible for new phones and needed them, so I got 2 new LG phones and switched from a consumer plan to a business plan. Drove 10 miles out of town to home after leaving the store and couldnt even get a signal on the LG phones, my Samsung phone still got a signal and could make and receive calls. Went back to the store, they said a bunch of stuff that sounded reasonable, tried all their suggestions... nothing worked! Also told me when 3G is discontinued the signal would be better. I really did think at the time I was receiving excellent customer service. Got a huge shocker when my 1st bill came, $37 more a month, plus was charged a $25 smart phone data access fee each on 2 lines that I wasnt told about. I called Verizon, said there was nothing they could do about it, it was under contract to contact the store. I contacted the store manager, left him numerous text, voicemails and messages at the store. After this went on for 3 months I threaten to contact Cellular Sales Corp office with a complaint, and would contact Verizon, and would leave not so favorable reviews. I also contacted Cellular Sales regional manager who has never returned my call or text!!! The store manager finally sent a text and then called after I left another message. He told me he had been in touch with the regional manager and they were working on a solution to buy out my contract. He apologize and said he had never heard of or knew anything about smartphone data access fees... how in the world can you be a manager and not know about something as critical as that????? Thats been 5 weeks ago and still no contact or solution. Ive been more than patient and kind about this whole thing, WHAT A JOKE!!! SO FED UP!!! Called Verizon again, found out the business plan and congestion snow job the store manager fed me is NOT TRUE! I got very short with Verizon and told them I wanted to talk to a supervisor that can do something about this... Im tired of excuses, Ive done everything to resolve this in a patient and kind manner!!! Ive been a loyal customer for 15 years, always pay in full and on time, this is the 2nd Verizon store Ive had a bad experience with, this is absolutely ridiculous, they need to do something about their contractor stores!!!! You dont treat customers this way and stay in business very long!!!! After ranting and venting a lot of frustration Verizon did finally come through and gave me a plan I wanted and gave my account a credit for about 90% of the charges I didnt agree to. How in the world does Cellular Sales stay in business? Would rate this Verizon contractor with 5 RED THUMBS DOWN if it was an option!!!! ABSOLUTELY THE WORST!!!!

I didnt know how to move items from internal to external storage so met with Marcus to show me how to free up my internal space. Marcus was so kind, friendly and helpful. He showed me the steps to move my photos to external storage and even wrote down the directions for later reference. Great young man and a real asset to Verizon. Now I am even considering a brand new phone because of his direction. Thank you Marcus.

Awesome. Our salesman, Kyle answered all of our questions and was very friendly. Made us feel very comfortable. We love our new cell phone. Thanks so much.

Jerry at Verizon is always so helpful when its time to make changes, new phones or whatever it is that we need. Always very helpful and informative about what we need in our phones and willing to explain in detail. Thanks again! Love the phone ☺

Knowledgeable, courteous sales Associates interested in meeting my need.

I went into the store with my LG tablet that was frozen and Ashley was able to get the tablet working again. She also showed me how to clear my cookies and how it check the other things on my tablet that I concerned about. I am quite please with Ashley. Thank you for the friendly service.

Great experience my go-to tech businesd

I have went through a lot of cell services, and this was my best decision. Not only because of the awesome quality of the phones and options to choose from, but because of the costumer service that I received in this store. Marcus Martin assisted me while I was in there the first time, and now thats the only person I go through. I have a hard time enjoying paying bills, but my experience at Verizon is very impressionable when he helps me. Thanks Marcus for making my money spent, worth it.

Matt Martin helped me, he took his time and made sure I understood my new phone. I never once got the idea that he couldnt wait to be done with me (which Ive gotten before.) I was very pleased with the service I got from Matt, hes definitely an asset.

They always take the time to explain how to operate your phone and are patient until you understand.

Very good service.

Me and my wife went into this location to set up a new account with 2 phones. We were helped by Cat. She was super helpful and even when we hit a major snag in releasing our previous accounts, she stuck with us, made some calls, and helped us find exactly what we were looking for.The store had plenty of staff so we were taken care of right away. They had the phones we were looking for and even a variety of colors and other phone options we hadnt considered.Overall a great experience and we would absolutely come back to see Cat if we needed anything else from Verizon.

Just got a new phone which went smooth for the most part. I took it home to restore it from the backup iTunes on my computer and it wouldn’t connect to my computer. I took it back to the store and brought my laptop just in case. Kyle was very helpful and patient. He discovered that I didn’t have the latest update for ITunes on my computer so he updated it (which took some time) and was super chill about it. My new phone was then restored from back up when the update was completed. Despite my anxieties, Kyle Alison made the whole process pleasant.

Audra Lundy is a Verizon angel! Came in after my phone was stolen and was able to get me a brand new phone! I have always had iPhone but she showed me the LG G4 and I LOVED it! So happy with the service. Go see Audra if you need a new phone! Honest and trustworthy!

Friendly people willing to help you with any problem or question you might have. They truly listen to you and your concerns and work hard to resolve the problem or answer the question. Lots of accessories available for your phone or tablet needs. Smiling faces makes the visit all the more pleasant and they have real empathy for you when youre dealing with problems. Definitely will be back as needed.

I was very frustrated because I could not open anything sent to me in Safari. I had Googled how to open it but still had no success. I took the phone to the Klamath Falls store and Ashley tried a couple of things and a miracle occurred!! It worked. Thank you so much Ashley for your friendly, caring attitude and your knowledge.

I always enjoy going into Verizon. They are helpful and kind. They seem to work well as a team. A very helpful and pleasant environment.

My LG G4 phone died on me in the middle of a call so I went directly to this Verizon Store location. Brian was my service agent and he tried to get my phone restarted. He called online Tech Support and together they did everything possible to get my phone rebooted. Unfortunately, they were not able to make that happen. Instead, Brian and the online agent arranged for a replacement phone to be shipped and transferred my number to an old phone I had so I had a phone until the replacement arrived. The replacement phone, which was new and the same model phone I had, arrived at my home in less than 24 hours. The Verizon Store set it up and activated for me. The best part is it cost me nothing due to my extended warranty and when I returned to the store to get it activated I did not have to do a lot of explaining as to what was needed. I am a forever Verizon customer.

Good help

Very good Dan was very nice mad us the best deal

Ashley Doty,is the most helpful wonderful sales rep Ive ever met. Bright smile great sense of humor. Made shopping a great experience!!!!

I had a great experience changing over to a new phone. Everything was clearly explained and was done in a timely manner.

I did stop in with a minor Verizon phone problem, & Anthony fixed it in 2 seconds. But mainly, he went way above & beyond normal customer service to help me get along with my RV trip. I had encountered an accident that I knew would have Hwy 140 blocked for hours. I returned to town needing to find someone to help me. Anthony sat me at his computer & showed me how to get to my destination bypassing 140. Cant thank you enough!

I have had nothing but spectacular customer service at this location. Audra handles my whole familys phone account and is always helpful and reliable. I highly recommend this store to anyone looking for a great experience.

Husband damaged his phone beyond repair. He was so upset thinking he lost everything and now would need to learn a new phone. The Verizon rep walked him through picking a new phone and reassured him that all was not lost due to cloud backup. Then hearing I was considering replacing my phone, he went to work finding all the promotions and getting us the best deals he could. All the while answering our many questions. Phones were all set up and ready to go with all our favorite apps and other email accounts installed. Great customer service

These folks are willing to do whatever they can to help you out.

MARCUS Martin was very helpful with getting my new phone set up. Service was thorough, efficient, friendly and didnt take too much time. Thanks for your help and advice.

Im not so tech savvy. My memory is not so good. I find the people at the 6th street location in Klamath Falls to be very helpful with all the problems I have (mostly problems I created).

Teressa was a joy to deal with! She was genuinely nice and a huge help to us. We hope she will be there if we need to stop by again.

Dont like there services prices to high not very considerate

They really need to shut this Verizon down the staff are rude they are disrespectful they may or may not tell you the truth they take money out of the pockets of the others that try to apply for Verizon services they imply their own deposits at their own fees price

I had a very frustrating issue with my phone that another company solution previously was to erase everything from the device and start from scratch. Verison took the time & great patience in solving the problem. When the time comes for a new phone, I will become a NEW customer. I was very impressed with them

Really nice people

Very helpful and very well communicating

I think they are great. People were in line all night, waiting for the Apple store to open. Verizon had my new iPhone X on the day they were released. Love my new phone

The sales rep Marcus was awesome very helpful and knowledgeable in helping me decide what phone to purchase. Was fast easy and painless in getting in and out with service.

John was great. He took time to show us options and to give us the best deal. He was patient and friendly and totally set both of us up on our new phones.

Again, great service at Verizon. Audra helped me tweak my phone after the last update gave me some problems. She was super nice and efficient. Solved all my cell phone problems. Love Verizon! Weve been with them for over 15 years!

Jerry V. Is by far the best sales rep I have ever dealt with! Thank you again for helping the family and I out. A+

Nice patient help from Brian. I always come to this location for help. They’re always friendly and prompt to greet and help you with a smile.

Kyle was awesome and spent his time with willingly and with a smile!

I had to get a replacement phone. They were more than helpful in transferring info from old phone to new phone. Very happy with their service! !

My salesman was very knowledgeable. He was professional in his demeanor, appearance and customer service. Highly satisfied with my experience!

Jerry was great at taking the time to find out what I wanted in my phone and explaining how to use my new phone. Very knowledgeable and friendly.

They are generally helpful and most of them know what theyre doing. Ive been a Verizon customer since 2004, I doubt Im going anywhere soon.

Justin Lair is an amazing associate at Verizon on 6th St in Klamath Falls. He helped us with everything we needed. Exceptional customer service!! Thank you!!

We came in for an upgrade and Kirk helped us and was awesome! He saved us 200 dollars and answered all of our questions! He was friendly, helpful, and quick! Highly recommend him and this store!!!

Jerry was very helpful in picking out and buying our new phones! He made it for a positive and fun experience!

There is NO 14 DAY TRIAL PERIOD with ANY trade in/upgrade. Only able to choose a different phone AND BE CHARGED A $70.00RESTOCKING FEE for the other phone you did not like!!!!!!