We love the settee. It is beautiful. I included a picture of how it looks in our living room. The doors in our very old house are so narrow settee did not fit through. We ended up having to remove the door and trim to get it through. It reminded my husband of trim-work he should’ve done 15 years ago. That was a great benefit.

I have always been a loyal customer of another local furniture store I will now be a loyal customer of Ethan Allen. Linda went above and beyond with her customer service with me. She was always available by text to keep me in the loop and her decorating style is amazing she has my living room looking classy and cozy I could not be happier if you are looking for quality you will find it here at Ethan Allen quality furniture and quality customer service .

Linda is a great designer and always very patience with me to bring my vision to reality!I enjoy working with Linda very much.

I have worked with Carolyn several times when purchasing furniture for my new home. She is extremely friendly, knowledgeable, and professional - just a joy to work with. She always manages to find exactly what I have in mind and has gone above and beyond for me in several instances. I have never come close to receiving the same level of service and quality in similar furniture stores. I will keep coming back to Ethan Allen for any furniture and home decor needs!

Furniture is very well made and pretty. Exactly what I was looking for.

We needed furniture for our dining room, and I made an appointment with a designer at Ethan Allen, as I wasnt quite sure how everything would fit. I was worried about covid, as my father lives with us. Everyone was very covid-safe, which I really appreciated. Carolyn was an absolute gem to work with. She knows her stuff and gave me true one-on-one service. A few months later, we decided to get two leather sofas for another room, and covid was at its peak, so she actually helped me with this ALL over the phone, including sending me photos of an associate sitting in it, dimensions, etc! We had also gone to another furniture store in the area, and our experience there was no where near as professional and personal. Highly recommend!

I have been working with Linda Stabinski for several years and just felt the need to acknowledge the work she has done for me. Linda has gone above and beyond in her assistance to help me with her design knowledge. She is so kind and considerate and knows my taste in furniture, fabric and color. She is an outstanding designer!!!!!!

Excellent Furnitue company.Judy Kennedy is a wonderful talented designer. I had a very good experience from beginning to end working with Judy. She has a keen understanding of customer’s needs. And also, has a great knowledge of the Ethan Allen products. The Ethan Allen Lancaster show room is beautiful. The entire staff was delightful to work with. Thank you, Judy, for your excellent service. When shopping for furniture, and interior designins, Judy Kennedy is professional and dedicated to the best possible outcome.

I could not be more pleased with the excellent design help by Elizabeth Riddle, and the quality of furniture I received from Ethan Allen.Elizabeth goes above and beyond, even coming to our home during or after delivery to make certain that everything is exactly the way she expected.There is no doubt I will always use her excellent eye for detail in the future with this fabulous furniture.

Beautiful furniture and quick delivery. Had an issue with one of the sofa cushions but they were happy to replace at no cost. Very happy with my purchases and Ethan Allen service.

Linda Stabinski was on our designer and we couldnt have been more pleased with her. The buffet she helped us choose is beautiful and is the focal point of the room. We will definitely come back to see her for our next piece of furniture.

Unless youre prepared to wait forever for your furniture and dont mind overpaying then stay away.

I had a horrible experience with this company. The designers design to their own aesthetic( not the customers). If you sign up with the design service, even though they propose furniture, the designer nor the store is responsible if you dont like the selections. They will charge a 50% restocking fee to return furniture that their team picked, which makes no sense. Do not attempt to get a delivery date out of them. It took 25% of quoted delivery of (8-16 weeks), to get a more accurate estimate. I hope you have better luck. This company really needs new leadership that is customer focused to survive. BTW I spent $10K at this store and this is how I was treated. Imagine if you were paying less.

Great selection and service. Very happy with our purchase and the quality in the product. Very well build and well worth the price.

Linda Stabinski is so talented and wonderful to work with. I highly recommend her and this store!!

Wood pieces (side tables and dressers) are great quality. Furniture orders can be a bit overwhelming with so many decisions in terms of fabric, nail tack color, back attachment, cushion firmness, wood trim color. And the designers are pushing the highest cost fabrics with complete disregard for your personal style. Be sure to check your order before you finalize it. I ended up with a loveseat instead of a sofa and one chair when I ordered two. Waited an extra 10 weeks for them to get it right with zero compensation for the inconvenience.

The design consultant Carol Iredale was so great! She understood immediately what I wanted and didnt try to sell me on something I did not want. Ask for Carol! Shes kind and helpful!

My sales person, Linda went above and beyond on a recent project. Never have I encountered such wonderful customer service.

Quality furniture and knowledgeable and polite people who work there. They work with you personally and tell you about the different types of styles of furniture they have based upon what the customer is looking for.

I love my furniture and my designer was great!

Closed on Easter Sunday.

My experience with Ethan Allen East Petersburg. I will continue to share my experience as this unfolds. Bottom line, we purchased a sectional that was not factory quality. Those are not my words; but those of the store manager. As a result we have had a technician to our home twice within the first year of ownership to address squeaky springs. Well the squeak is back. We want the sectional replaced. Ethan Allen wants to repair once again. So we are at an impasse. Now we simply want our money back resolute to never spend another dime at Ethan Allen. By the way we have spent thousands with them over the last few years. I digress, I will share timelines and costs. How a firm responds to an issue is a reflection of how they view customers. Our experience has been bad quality at a high price, poor customer service, total disregard for our user experience, and a take it or leave it attitude. More to follow as I will post our timeline, costs, and communications (both sides). So you can make an informed decision as a consumer.Another week with no action from Ethan Allen. As stated I will share the correspondence this weekend. A friend of mine had the same issue but with a sectional from Pottery Barn. Their response, immediate recovery of the piece with refund. They must value their customers. We have been through two visits with their technicians and now they want us to ship the sectional to their shop for a maintenance overhaul. Or they will do this in the comfort of our home. Funny. Our home is not a repair shop, and we dont want to ship the sectional out for a third round of service. Clearly a problem exists, Ethan Allen acknowledges a problem exists, yet we must be forced into a disruptive situation. Ok next steps, we will post the communications. We will keep you posted as this moves to a civil action. All with the intent to share our experience so you can make an informed decision as a consumer. We certainly have. Wish we made this decision before spending thousands with them. We will share that number as well.Following up to my previous posts. We furnished our last two homes with Ethan Allen. The most recent was our move 1.5 years ago. In that time we spend $32,025.89 - of which $9,087.94 was attributed to the family room including the sectional. If we include expenditures from our prior home we spent well over 60K with Ethan Allen. I share this data because we are not talking about one off purchases. We worked with their design folks and valued the partnership. Now we have a sectional that is not factory quality and after two service calls we receive a take it or leave it proposition Ethan Allen. if they dont value our customer experience i doubt they will value yours. My next series of posts will include their letters and our correspondence. I want you all to know our experience so you can make an informed decision as a consumer.

Really big showroom, not a lot of furniture to choose from

Loved the help

Management provides no customer service.