Tim was amazing! Set me up with a great new phone.

Amazing service and Christian went above and beyond to help my wife and I with getting our new phones, I would recommend this store highly.

David was very friendly, competent and has amazing customer service. Came In because my phone was not charging and he fix the problem Instantly. Would highly recommend seeing David if you ever have any issues.

Dakota was absolutely excellent. He helped me get on track with my phone. He took all the time that was necessary to help me. He is excellent at customer service. Because of him, this is the only Verizon store I will ever go to again. Thank you!!

Josh was very helpful, friendly and informative! He was more than happy to assist us and answer all of our many questions. Best Verizon costumer service in Lancaster for sure, very happy with our experience here!

Christian was amazing and very helpful. Will shop at his store from now on when it is time for a new phone.

Christian was patient with non techy people and my autistic sister. We purchased a new phone and transferred old data with no problems. Will be back.

David was awesome and extremely patient. He was welcoming and has such positive energy for customer service. Additionally I could tell he was looking out for us to get the best deal.

David was so helpful! I had a ton of questions and he was so knowledgeable, good natured. He really helped me understand how I could have the best experience I can with my tech.

David was very helpful and knowledgeable! Worked with to get the best plan for me! I would recommend friends and family to work with him! Great visit!

David was excellent! He made sure I got all the features I wanted in the phone. His customer service was awesome! He was detailed and made sure I understood how my bill was broken down. I highly recommend David!

I stopped in about an hour before closing, needed help with my account and get a new phone. Jami was the only rep there and although he was with another customer, he immediately acknowledged our presence and let us know he would be right with us. Once he finished with the other customer, he gave us his full attention. We discussed what we needed and he was beyond helpful and answered all our questions. I found him to be professional yet warm and friendly. He made our experience extremely pleasant, even though we kept him after closing time. When all was said and done, we got what we needed done and purchased a new iPhone. If you ever need service, Jami is the guy to see. Thank you Jami, we definitely will be back.

I want to give special thanks to David for my experience at Verizon the other day. His knowledge, care, and experience with the products and programs far exceeded my expectations. I came in the following day to speak with David because of another line and once again, he did an outstanding job. Just before I left the store David was assisting another family and literally ran to his car in order to obtain a device from a sister site. His exemplary work ethic speaks highly of this Verizons staff and service.

Thanks Josh for excellent customer service! Josh helped us with two phones and answered all of our questions. He told us about a great deal that we couldn’t pass up. I highly recommend this store.

We had to stop in to upgrade a phone that was damaged in an accident. Luckily this store was really close and the only local one open.Though we had to wait, Jared, the only person available to assist customers was quick to address our needs and made every attempt to make our wait shorter and ensure we had the best experience.This has been a far better experience than we have had at other Verizon stores.

Today was a bad day for me. I am someone whom is emotionally unstable when under stress. I had a issue at the Verizon store and I spoke to David. Today I couldn’t talk on the phone or do anything right. David saw I was struggling. This man gave me the most respect by helping me. He took charge and made me feel like he was helping me out of care and concern. I like when people make me feel good.I hope to see David in a managers position soon.

I was nervous getting a new phone but Josh helped me understand everything completely. My Samsung 21 was up and running and I knew how to use it. Thanks Josh for your patience and dedication to your customers.

David has very fast and curtious service. He is very knowledge, friendly, and very pacient. He answered all my question and helped me will all my needs. Will continue shopping here for amazing customer service experience.

David was very helpful and patient! He explained everything quite well and was very kind! We will definitely come back again when he is working!

Dakota Jordan was FABULOUS, extremely patient with my wife and I who are technologically deficient. We can’t say enough about how professional, courteous and very fair he was during the whole experience. Just AWESOME!!!

Excellent service! Josh and Derek really helped us out. We had an issue with a phone that we had just purchased. They were very patient and sat with us throughout the entire warranty process. We will be coming back for sure!

Stopped in for assistance with my tablet and hobie for operation of my new e logs for my current job. Derek was patient and knowledgeable about the apps and walked me they step by step on how to obtain my logins. Thanks for all the help! Ill be returning to this location moving forward.

Great service! Josh is incredibly knowledgeable and helpful! Will definitely be coming back for all future needs!

David was incredible and very helpful. Highly recommend working with him!

Great customer service from Dakota on Rohrerstown rd verizon, he helped and answered all of my questions. I would definitely recommend anyone to work with David. Very happy with my ending results!

New iPhone user here. After years of being only an Android user and my kids constant harassment, I decided to join the masses. David Good was my sales associate . Very helpful and patient . I will definitely return for future needs.

This location was awesome. Quick in and out! I had the chance to be helped by David, his work ethic and knowledge really helped

The young man who helped me was amazing! He was able to retrieve the Contact Info. from our old phone which we thought was lost for good! He was patient and gave me his utmost attention even though other customers kept coming into the store.

The store was clean and I was greeted when I walked in. David was nice and helped me pick out a new case for my son (completely out of my comfort zone). Thank you for making me smile today!(:

The staff here was very friendly and helpful! I went in today to get a new phone and David made the process super easy for me!

Christian was a great help thank you are the best!

Derek was able to help us lower our bill and get us a replacement tablet. Even went to another location to pick it up so I could have same day. Great service ask for Derek!

Jami, at the Verizon store was super helpful! He was patient and very resourceful. He was able save us money toward an iPad. The experience was rapid and thorough. Thanks again jami!

Derek was great to deal with. Even tho I did not want to learn a new phone. Derek was patient and made the process seamless.

David was awesome. He was very courteous, and stayed late to make sure we were taken care of. What a terrific experience!

The sales representative was very helpful. He spent a lot of time explaining the different phones and plans to me. I will be going back in the future.

Sales people are knowledgeable and polite, and service is fast!

This was an excellent experience and our salesperson Jami did a terrific job at find the right plan and phones for us! He is a real asset to TCC and Verizon.

Dakota was very helpful with my service transfer.

Very informational. They walked us through everything with the new phone. Also waited on hold with us for customer service to pick-up for almost 2 hours. Very helpful.

David was super helpful when I upgraded to my Google Pixel 5!

By far the BEST phone buying experience I’ve had! Kevin and Derek were so nice. There was no pressure and they transferred everything for us in minutes!

Great customer service!

Great service and friendly helpful staff. Not pushy but helpful.

Danny was great. Personable, friendly, super helpful in explaining everything. In and out in an hour with the phone I wanted and a cheaper monthly plan. Highly recommend.

Had much difficulty with VZW service after losing an old phone. Was going to switch carriers but Kevin G @ Ephrata, PA store and Jami @ Rohrerstown,Pa store kept me in VZW COMMUNIT ( a customer) by providing me with exceptional service thru their knowledge & efforts! Give them a raise. Thanks guys!

Danny, Verizon store in Lancaster, great service and super patient with my Mom.Replaced her phone and Danny was terrific. I love this store.

The Kevins are great. Great store and location. Only downside is no bathroom (understandable) and the size of the store. Hopefully to many people dont go in at the same time. In the long run this store offers what you need from Verizon and friendly staff.

David Good gave exceptional service.

Kevin & Kevin! Many thanks - you are courteous, knowledgeable and all around great guys. Appreciate you working with my family these past two weeks to upgrade our phones, program, etc. I will be recommending your store and service and coming back for sure. Charles

They try to help

Awesome customer service and very friendly!

Kevin G. was absolutely awesome at helping me choose my new S20 when my old phone died. Extremely professional and knowledgeable, I highly recommend people seek this individual out for all of their tech needs!

Took me a while to write this review, but very thankful to be able and help boost the rep for this specific Verizon team/ TCC Retailer:My (now) wife and I have been in and out of this retailer only a few times since it opened up (seeing as how recent the Lime Square shopping center is). When it comes to the helpfulness, quality of service, and overall character of this retailer, my wife and I have, and will continue to, give it a 5/5 and beyond for assisting us through some very difficult problems.MORE specifically, Ben (one of the representatives, who should be in management given his incredibly gifted personality and work ethic) was absolutely outstanding in assisting both my wife and I when she was in need of a new phone while continuing the plan weve carried with Verizon (which still keeps us satisfied to this day). Bens charisma and quick/ efficient ability to problem solve through some very intricate and detailed issues were extremely helpful, in addition to his overall personality to keep us occupied as we waited for our problem to be fixed.Ben, along with the rest of the crew and specific Verizon Retailer, will always be a 5/5 on our list:HIGHLY recommended, and will certainly return as needed (and beyond!) :)Thank you guys!!

Worst experience of my life. Sat around for an hour while the employee flirted with a customer. Customer cursed out the only guy working because he was waiting an hour just for the guy to come up and tell him he didn’t have the phone he was looking to buy. Thought the guy overreacted. He didn’t. One person working on the weekend? When asked about it he said this is how they schedule. I wish I could give them a zero rating because that is the level of customer service received.

Always great customer service. They do their best to give me what I want as soon as I want it. Just upgraded 2 phones to the IPhone 6S 64GB got them the DAY they came out, in every color we wanted also. Still maintain our budget with our bill and keep us very happy customers!!

As knowledgeable and MUCH friendlier than Verizon corporate stores!♡

Kevin H was absolutely wonderful - courteous, knowledgeable, helpful - an absolute star!

Shania was absolutely amazing. She spent three hours getting our plan set up, making sure our phones were ready to go and we were happy. It was a busy Sunday and she made time for everyone. Some of the best customer service I have ever received

Nice place. Friendly staff and good Service.

The people at this TCC (and the Centerville location) are great. They take time for you and give you exactly what you need. Ben Lefever is exceptional.

Quick Friendly Painless Experience.

First of all I do like Verizon. I just dont like the customer service my wife got from a particular gentleman at the roherstown location. My wife went in to get screen protector put on phone that cracked and needed replaced. We were told when we paid 50.00 dollars a piece for them that if we ever needed them put on that any Verizon store would be more than happy to put them on for us. All but the rude salesman at this location. He treated her with great disrespect. He told her they dont sell zagg protectors. Well I can tell you right now they sure did because I bought 7 of them for each of the 7 devices I bought at Verizon at the same time last year Then he asked her name to look up our account. Then asked asked for a pin number to look up what I dont know. And then said to her I guess you do have an account with us and bought the phones through Verizon Then he told it would cost her ten dollars for him to do it. But tried to sell her new screen protectors that he said if she buys these they will be replaced and put on for free forever. The same thing we were told when we bought these screen protectors. He then finally installed the screen protectors for her being rude the whole time and told her it wont be done again for free unless we buy new screen protectors. This guy is so lucky I was not there. So if you run in to the person Im talking about please see manager immediately.when I went on to write this review I could not believe how many bad reviews I saw for this location. I hope they take notice and fix the problems

Very helpful. Attentively listened to my needs and provided the best options for me.

Did not have phone in stock I needed. I was told it would take a few days to come in, which I understood. I was told phone was unable to be shipped to me so I would have to come back to the store to pick up device once it arrived. I told the one clerk that I was going to go to the Apple Store, which is 5 min around the corner, to get the phone because I knew it was in stock. When I told him this, he got very frantic and on edge and told me he would drive to a local store to pick up the phone since it was in stock there and bring it back for us. I told him that was a nice offer but I didnt expect him to do this because it was not necessary; Im not going to wait roughly 45 to 1 hour for an iPhone that I can go the Apple Store and pick up within 20 min. The clerk was not happy that I made the decision to leave and go to Apple for the phone. He began to bad talk apple and make my fiancée and I feel very uncomfortable and attempted to guilt trip us into buying a phone from Verizon (him specifically.) I understand that Verizon employees are commissioned but his approach to get us to buy a phone from him was extremely unprofessional and childish. Ive never had such an awful, uncomfortable experience at a Verizon store in my entire life. I was very polite and kind to the gentleman at the store but they made my fiancée and I feel very uncomfortable and pressured. I will not return to this location ever again.

Worst experience. Bought phone explained what I wanted . Got home it was all done incorrectly after I called Verizon. Went back the next day 2 hrs later it wasnt corrected. The employee the second time tried everything he could in his power. I ended up going to Verizon off fruitville Pike. They had me up and running in 10-15 min. I went back to TCC to return my phone and they tried charging me a restocking fee. I had to call the manager to resolve this because it was less then 24 hrs and it was not my fault. Only reason they get at least one star is because Keenan attempted to help and kept his professional composure.

Do we have a choice they have the best coverage.

By far the worst customer service experience Ive ever had the displeasure of experiencing. The guys that work in this store are shady and dishonest in their approach. Its very obvious that they are out for personal gain/commission and not much else. I wouldnt return to this location if they offered me a free iphone 6s and 50% off my bill for a year.

Great group to work with! Always helpful

Jami was great💥

Good customer service and problem solving at this location. I will never go back to Victra nor should you.

At this point of situation the governor passed the order to stay home I think u should close your store for couple weeks think about it please it’s a request!

This place is better then a Verizon store but still horrible if there are already a couple people in the store. Just make sure you have time on your hands If you need to change anything or buy anything.

Went in with a problem with my phone . They were more interested in trying to get me buy Samsung 8 for $800 than fixing my issue. Tried two times to get me to buy the samsung 8 . I will never purchase a new phone at this place. Where is the customer service?

I have had previous good experience but just the other day I purchased a new Moto X, was told it was 32 GB and was sold at the 32 gb price. I went home to discover that it was only 16gb and the Bamboo back was lifting at opposite edges. I returned the phone today for the back cover and it not being 32 gb. The staff there seamed very bewildered that it was not 32 gb. They tried to order me a 32gb but said they could not order any 32gb phones other than the Turbo. The staff did not appear to have much knowledge about their stock or what was available for them to order. I was courteous and got my money refunded, the staff appeared to try and help but seamed to be clueless about their own business. I would not recommend using this store, they need better training and honest pricing practices.

Surly employee. Barely made eye contact. Didnt stand up the entire time I was there. Acted like it was too much trouble to help me. Ill never set foot in that store again.

Ben is the the man when it comes to customer service! If you have questions about anything, he is the guy you want to go see!!

Shania was so helpful!

Fast well trained employees

Great employees, very helpful

I was surprise how professional that they handle the customer with right services.

Extremely knowledgeable and helpful

Very helpful