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Wireless Guru & Game Swap
36184 Five Mile Rd, Livonia, MI 48154, United States
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Wireless Guru & Game Swap
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De
Review №1

Replaced the screen on my daughters iPad. First time we’ve had a broken screen and they really saved the day. Got it fixed the same day and were super friendly. Thank you very much! iPad and screen look great!

El
Review №2

Very cheap screens and only a temporary fix. I paid to get the screen replaced on my iPhone XS max, around two weeks later I dropped the phone once with a screen protector on and case, and it completely shattered. I figured it was my fault so I went back and got it replaced again, dropped it may be 3 feet with a screen protector on (from this store) and case and the screen cracked again leaving the screen protector perfectly intact but the screen damaged. I decided not to go back and just order a replacement kit on Amazon and the screen is 100x stronger and was super easy to replace and half of the price. Do not waste your money here.

An
Review №3

Great customer service, was in and out for a very reasonable price. I’ve used other repair centers in the area and they cannot compare. Recommend to anyone needing technical repairs!!

Fr
Review №4

Seem to be honest. Could of charged me a large chunk of change to repair a device, but they didnt. It wasnt repairable, I appreciate honesty.

Is
Review №5

Great service, the owner is very friendly, and never had an issue especially with iPhone repairs.

Br
Review №6

Great price and fast service

Sh
Review №7

I broke the back of my iPhone XR phone screen and I brought it into wireless guru and they fixed it in only 10 mins! Such great service and good affordable prices.

De
Review №8

Cracked IPad screen and these guys replaced screen and picked up same day. Good $$$$ and great service

Wi
Review №9

Went in and they quickly diagnosed my device and came back with a fair price. I will be back. Great place!

su
Review №10

Fast and friendly service! Will save you money and not try to price gauge you. Will definitely be back for any future phone repair needs.

Di
Review №11

I do not know what this company does. I do know that my credit card was hit for over $500. NOT COOL!! 🤬

In
Review №12

My iPad had something stuck in the port. Fixed it for free. Very grateful to them

Ha
Review №13

Honest and fast service. I send all my friends and family here. We’ve only ever had great experiences.

Li
Review №14

Took my phone in to the shop a couple days ago, within ten minutes my phone was fixed and I was walking back to my car. Awesome service !

Jo
Review №15

Wow! This is by far the best place to go if you need your cell phone fixed. The owner is amazing! Stopped in based on a referral from a friend and he fixed my daughters iPhone8 (she dropped it) so fast. He actually diagnosed two different issues and knew exactly what needed to be done to repair the phone. I had already stopped at two other stores (Apple and Verizon) and both were a waste of time and just wanted me to buy new phones. Hands down Wireless Guru is my go-to shop for all my cell phone issues. Thank you so much Wireless Guru!!!

Ja
Review №16

Its so refreshing to work with a small business owner who knows his craft! I have been here multiple times and am always satisfied. He resurrected my iPhone after I left it on top of my car and it fell onto Telegraph Rd. After that phone died (over a year later) I purchased a refurbished iPhone from his selection and hes also fixed that one. Prices are always reasonable and service is always excellent. Highly recommend!

Sc
Review №17

Stopped in today for some quick help. They fixed my phone in a couple of minutes. They always have great customer service! This is the place to go for your cell phone repair needs! Thanks for the quick fix guys really appreciate it!

Vi
Review №18

Steve fixed my phone n 15 min and it didn’t cost as much as I thought it would

Fu
Review №19

Great store very friendly they help me with my problem I need an update for my system because I put in a new hard drive didnt know I needed a USB flash drive when an update on it but they help me with that but just for an update they charged me $70 which I think was very high just for a download but they do get some old school games in there Im definitely going to check out all in all great place 👍

Ma
Review №20

I was able to get my new iPhone in just minutes. These guys are awesome 👏🏼

Em
Review №21

Great customer service and cheapest place I found. I didn’t get names but the man who did my screen replacement was fast and very kind. Can’t even tell the screen was ever replaced.Highly recommend.

An
Review №22

The best place to get a phone, & accessories and repair when needed.Thank you for fixing my wifes phoneIt was very reasonableVery friendly staff and owner

Ro
Review №23

I got my phones cracked screen fixed here.It took about 2 hours to get it done. New screen and tou h works like new phone.

Ch
Review №24

Great Service! Quick - same day iPhone 11 repair for my son, made sure we were happy and satisfied - had us test everything and answered all our questions - even advised if we were not happy - would put broken pieces back and let us go somewhere else. Steve was great and incredibly kind and have made a customer for life out of us. Thank you Steve - you guys rock!

Se
Review №25

Excellent customer service!! had my screen fixed here and also my charging port on my iPhone7 fixed as well. Both times I was in and out quickly and very affordable pricing!! 10/10 recommend Wireless Guru

Mo
Review №26

Very polite and honest about the pricing! They were able to fix my phone screen with in a day and a half! Definitely recommend

Ka
Review №27

I wanted to edit the review I left before and add a star. After talking to the owner it turns out they have been extremely busy and he apologized for the inconvenience. I was also able to bring my phone in right away and they fixed the screen again same day in less than an hour. It seems to be working much better now and I was pleased with how friendly and fast this store was.

Ai
Review №28

They fixed my iPhone 8 Plus in 20 minutes. They also have very good costumer service. Thanks Wireless Guru!

Wa
Review №29

Highly recommended! These GURUS are polite, honest and smart! Thank you!

Am
Review №30

Thanks to Steve and the guys!! Always meet you with a smile. Very honest and reasonable. I recommend them to anyone.

Da
Review №31

Just did a phone screen replacement there and had an exceptional experimece. It was at such a reasonable price i was shocked!!! $84 for a new screen and a tempered glass protection screen. Great service, was in and out in less than 10 mins!

Ca
Review №32

Best place to go if you have any screen issues 🙌 he will do you right, 20 mins and my phone is back and better than ever. Thanks again Can’t recommend this place enoughLegit service.

Ky
Review №33

HIGHLY RECOMMEND! Great experience overall. Very reasonable prices, fast service and impressive knowledge of what they do. I drove over an hour to have them do a phone repair for me and I couldnt be more happy with the results. If I have any tech problems in the future, I know where I will be going for the remedy to my issues.

Lo
Review №34

Once again this place is AMAZING!!! They have helped to replace my sons PS4 HDMI port for the second time. Weve also purchased a phone through here previously. Every experience was top notch. Thank you!

Ra
Review №35

Steve did everything he could to meet my needs. I was so impressed with the service I received. I had a rare issue with my iPhone that wasn’t fixable, Steve helped me find a resolution and answered all my questions along the way! Excellent service!

Ca
Review №36

Great service. Honest and friendly.

Ma
Review №37

Nice fellas, fixed my phone

Jo
Review №38

My friend suggested Wireless Guru & Game Swap as a place she takes her phones to be repaired. She said they were less than everywhere else and great to deal with. I didnt want to have a phone that needed to be repaired due to a cracked screen or anything, but kept them in mind. On Christmas day my son had something fall on his phone and cracked the screen. I went to Wireless Guru & Game Swap and they had it fixed within 5 minutes for around half of what the Apple Store wanted to repair it. It came out to around $63 total out the door. The staff was super friendly and I couldnt have asked for better service. I was greeted right when I walked in the door and they were helpful from start to finish. If you have a cracked screen go see them! I dont know what else they do as far as phone repair, but call them before you take your phone anywhere else. I asked if he had a bag I could put my sons phone in since I had other places to go and I didnt want it scratched up in my pocket since the protective case was at home. He got a bubble wrap bag that was the perfect size for the phone to put it in. Thats just the cherry on top of a great customer service experience. They didnt just put it in some plastic or paper bag. They put it in something that would protect it on the trip home. I could go on and on raving about them, but will let you stop reading so you can go there now.

I
Review №39

Awesome customer service! Helped me troubleshoot and fix issues on my iPhone from another persons botched repair. Honest helpful people like this are few and far between when it comes to cell phone repair but these guys are different and have earned my business for life!

Qu
Review №40

Great service got back to me the next day cost way less than I thought and saved me from buying a new game.

An
Review №41

These guys are great! I had a phone screen repaired a while ago and more recently a fan replaced in my ps4. Both repairs went really smooth and I couldn’t be happier. Gotta check this place out!

Ch
Review №42

Cant fix computer hardware issues. Should let customers know that.

Ir
Review №43

The owner of this place is honest, reliable, and respectful. I brought my PS4 in for a HDMI fix and it was done in four hours. I was impressed at the high level of customer service. They also fix phones, too. Highly recommended!

sa
Review №44

Nice place good location good people fast diagnostic right advice and recommended don’t hesitate to go there

Je
Review №45

Five phone household full of slippery fingers. So many screen repairs, I cant even count how many times Ive been here. Great service, quality repairs, and they do laptops too! Id give 10 stars if i could.

Da
Review №46

The Guru, tried for days to get my 11yr. old Mac up and running, such a absolute great place to go. Ill be back whenever I need a GURU !

Ke
Review №47

Fixed my iPhone 8 phone screen and speaker in 5 minutes! Less than $100 for both 👏🏼 highly recommend! I’ve been putting this off but now I know to use this place for all my future phone screen cracks!

mi
Review №48

Steve is fantastic. Always treats me like an old friend. I can’t tell you how many times he has replaced I phone screens for myself, wife, and kids., However, I can tell you I don’t think twice about where I am going or how far I have to go to get it done. This guy rocks. He is more than fair, and quick to boot. Thanks again Steve!

Ja
Review №49

Very nice took less than 20 minutes

Jo
Review №50

Excellent service and very fairly priced

Cl
Review №51

My iPad Air 2 screen was shattered. $130 to replace it. They did not have it in stock but replaced it by the next day. Nice job. My iPhone screen protector cost $15 to be replaced. I would recommend Wireless Guru if you need your electronic device screen repaired.Update Jan 11, 2021 The screen protector has done it job in that it cracked instead of my phone screen when I dropped it. It seems my original screen protector survived more trauma than this protector, but I can’t complain.

Ha
Review №52

This place has amazing service and they are very nice here. They fixed my iPhone 5s screen for a good price compared to the standard way of getting it fixed by Apple. I was in and out in about 10 minutes and he also gave me a free screen protector as I was a first time customer! Really nice people, I fully recommend this place to anyone who had an unlucky day and dropped their phone. Also if you want some cool nostalgic and retro games they have a ton of those and consoles for them as well! All around awesome place and experience.

Am
Review №53

Wireless Guru is the best around. iPhone 6 screen replaced in less than 5 minutes. And less than 100 dollars. 12/10 recommend this place. All the guys there are super sweet and lovely. Thank you guys for letting us come at close (:

He
Review №54

Steve was great, had my phone fixed and in my hand in less than 30 minutes.I don’t know about some of these negative reviews but, I’ve had great experiences here every time I need an electronic device repaired/serviced.He also fixed my sons defective hard drive on his PlayStation. I won’t go anywhere else.Thank you Steve!!

Ge
Review №55

Steve can fix it!!! Game onif he cantNobody can. Fact

Te
Review №56

Wireless Guru is the best to ever do it. They do it all when it comes to PC/Phone/Tablet Services and not only that, they also have retro game consoles and accessories for sale that will bring you into a whole new level of nostalgiaMy personal experience at Wireless Guru was amazing, in 8th grade I got my iPhone 6 screen replaced in under 30 mins, last week I got my iPad Pro 12.9 inch Screen replaced and later today I received a fresh new Battery for it :) .Everyone should definitely come here for all their gaming/extra technology needs 💯. The service is excellent, the workers are very friendly, and I’m definitely going to be making frequent trips for my nostalgic/technology needs.5 Stars, Nuff said.

Ky
Review №57

Sorry,I am going to add one more highly praising review even though there already seems to be a ton of already great reviews. Steve was extremely friendly and knowledgeable when it came to fixing my phone this weekend. I am extremely glad that a place like this exists and has such great customer service. Wireless Guru is going to be recommended to everyone I know. I wish had found this place before I had tried to deal with AT&T about issues with my phone.

Ja
Review №58

Steve is the best! He fixed my iPhone 5 about a year and a half ago and my iPhone 6 today. Best cost for a screen replacement in the area looks brand new after! And Steve is great, super friendly and talks to you while he fixes your phone. Excellent service, I highly recommend having your phone fixed here!

Le
Review №59

I needed a new screen for my iPhone6. I found Wireless Guru after a Google search for local repair services and I was immediately impressed by their reviews. My experience was the same. The service was fast & friendly and the price was unbeatable. The repair only took a few minutes and I was on my way. I will definitely be returning for any future repairs.

Re
Review №60

I will never go anywhere else for cell phone repairs! I had a mishap this morning involving my back pocket and toilet and had water damage on my iPhone 6. I called right when they opened and Steve said to bring my phone in so they could look at it. I drove right over and Steve assisted me right away. He not only replaced my screen and damaged plate but explained what the issue was and was very personable and friendly. He is skilled and did the repair himself and said to bring the phone back in if I experience any other issues.My camera was also damaged by the moisture and they didnt have any cameras in stock but told me they would order one today and have it in TOMORROW! So I will be visiting again for that.Thank you Steve!! You have a great shop and surpassed my expectations when it came to third party cell phone repair businesses. This was my first experience with one and I would not hesitate bringing my phone here again or recommending this shop to friends and family!

Ja
Review №61

Extremely helpful, friendly, fair prices, quick service. I have an S5 that wouldnt charge he was nice enough to loan me an external charger ( until the part I needed came in ) and never even asked for any information of mine just trusted that I would come back with his charger and have my phone repaired. Thanks for your help.

an
Review №62

Excellent service. Above and beyond and great prices. Highly recommend these guys 👍🏽

St
Review №63

Took older Wii game in fort repair. Really liked that they were straight up honest about drive coat versus full refurbished unit.

Ma
Review №64

Best place ever! Super nice and efficient. Very affordable and fast. I would recommend to any and everyone. Thanks guys!

Ei
Review №65

These guys are fantastic!! They are extremely courteous and generous! The employee who waited on me was amazing and the prices were wonderful. I will definitely shop here again! I couldnt recommend a better game store to shop at!

Sa
Review №66

Love this place! They have everything and can do anything. Not only was Steve very friendly and engaging in conversation, but he fixed my phone screen in less than 20 minutes at the lowest rate I could find. Will definitely be returning for future repairs on other devices.

Ch
Review №67

Small selection of retro games, but the staff is so nice and helpful. I bought a PS2 controller that was defective. I came back to return it and they gave me two replacements in case one didnt work!

Da
Review №68

Great service! They fixed the screen on my S8 in less then an hour. Also a better price then other shops.

Ni
Review №69

Great place for a quick fix Big or Small!

An
Review №70

Got some stubborn stuck lint out of my phones usbc port no charge! Friendly staff, nice little store. Will be back if I have any other phone issues for sure

Ni
Review №71

Very Generous.. I had trouble with my Xbox One and they did an entire inspection free of charge. After fixing it they did not charge me, which was very generous. You can tell that they are focused on service

Ig
Review №72

Theres a reason why this place is 4.9/5 stars. Ive never had anyone fix my iPhone as quickly as Steve took to fix it and on top of everything, the work was perfect. Dont waste your time or money at any other place, I promise you that you will not be disappointed!

Ch
Review №73

I went to Wireless Guru after trying to get my sons iPhone repaired at two other places with no luck. It had dropped and come apart on the top right corner. We were told at the Apple store it would be $299 to replace it under warranty, and by AT & T that we would have to use our insurance with a $200 deductible because it could not be repaired. In under 2 minutes Steve at Wireless Guru had my sons phone repaired! We were absolutely thrilled! He was friendly and professional and we will definitely go back!!!

Ap
Review №74

Good place for screen repairs. Not for fixing water damage phonesI took my phone here after I dropped my phone in the toilet. After 3 days of it trying to fixed, they said they couldn’t fix it and to try to charge the phone. They did not charge me which was nice. I let my phone charge for a week (I was on vacation) and nothing.Then I saw a review on here that someone took it to another place nearby, and that place fixed it. I did that and that place fixed my phone in about 2 days. They said that wherever I took it before did not fully clean my phone and they could tell because some parts weren’t unattached (I think that was the word for it).This place is good for screen repairs (my dad came here when I was younger to fix my ipod). As for water damage... take it somewhere else. Also, my last name isn’t Paris (middle name), so I promise I was a real customer here

J
Review №75

Excellent service! Highly recommend the guru. He fixed my daughters phone and said it was a simple fix and he would not charge me anything for it. How many places do you go to with that kind of attitude? Thank you guru!

Br
Review №76

Fantastic service! Steve fixed my phone in under 20 minutes. It was quick, affordable, and he fixed it in front of me which I greatly appreciated. Friendly environment and really cool stuff there too. Definitely recommending to all of my friends.

Ja
Review №77

I was having issues charging my iPhone 6 and Steve fixed my iPhone 6 in 15 minutes. Excellent service with no charge for diagnosis. Honest and takes care of you right away. I will not hesitate to return here with any future phone issues.

RO
Review №78

What a great business! So understanding, supportive and efficient! Highest recommendation for a phone repair!

Ge
Review №79

Steve knows his trade. Excellent service. Prompt and perfect plus reasonable.I was there to replace my phone LCD screen. I called many centers and visited some but Steve was easily the best. I drove from Novi to Livonia and Im happy I did. Keep it up!

JO
Review №80

Awesome job! Ive been here twice and had quality work and advice both times. Fixed iphone first and then outfitted us with screen protector and charger. Reasonable, fast, and very knowledgeable. Would definitely recommend to my friends.

Ka
Review №81

They fixed my daughters I phone screen. They were very reasonable and gave her a free screen protector. I highly recommend them! They did a wonderful job.

St
Review №82

Dealt with Steve on two occasions for two different iPhone repairs. He was Very professional, and did the repairs quickly while we waited. He explains the repair(s) and does not try to upsell you at every turn. This has to be the best local facility to repair your devices and you often dont have to be without your device for any extended period of time.

Al
Review №83

Steve always go above and beyond. He explains everything, is skilled in his trade and is one of the most pleasant people you will meet in business!! He has set the tone for everyone that works there-they are all skilled in their trade AND in customer service! Thank you for helping me out when other businesses (Apple) could care less about the people in front of them!

H
Review №84

Totally recommend Wireless Guru! Steve and staff are amazing with the cell phones and gaming equipment. They are honest and straight forward. I highly recommend. Ive had many of our phones in for service multiple times. Looking forward to seeing their new location at 5 & Newburgh!

Me
Review №85

They are a small place, but they have a lot of charm. I was delighted by their game selection - it brought back a lot of memories. They didnt have what I was looking for, but the staff was kind and helpful, so I will go back eventually to give them my business. I had a good experience, and this is a friendly place that anyone should visit.

Ja
Review №86

I had a great experience here today! They fixed my cracked iphone 4s screen pretty quickly and it looks brand new. While I waited I played old school Mario Bros on a Nintendo they had set up - great blast from the past! Friendly and affordable service - Id highly recommend them!

Br
Review №87

This store is the BEST! I’m a clumsy person so I’ve shattered my phone multiple times and I won’t take it anywhere else but here. I got my phone fixed a few days ago and a fingerprint was accidentally left on my front camera. I brought it back in and they were so willing to help me and even fixed it free of charge! Awesome customer service time and time again. Would recommend to anyone!

Sa
Review №88

Great job by Steve! Went in to replace power supply to an old desktop. Steve had it opened up and replaced in no time and its back up and running. Thank you again!

SE
Review №89

Went in to get the charging port on my phone fixed, as I had done previously at a different store. Instead of charging me $50 and keeping my phone for a week as the other store had done, the owner promptly removed the lint that had built up within the port. He didnt charge me a cent and encouraged me to come back if it ever happens again. I would highly recommend based on their honesty alone.

Ju
Review №90

I work for T-Mobile Business and send all of my clients to this location for phone/tablet repairs. They offer the best customer service and my clients always leave happy. I will not send my customers anywhere else. They do a great job here.

Jo
Review №91

What an awesome place! Great customer service along with an unparalleled amount of knowledge of computers, games, and phones. I got my IPhone fixed quickly for a fair price. Dont go anywhere else!

Ja
Review №92

Great Place! My girlfriend and I went there because we heard from a friend that they were awesome at fixing damaged screens on phones. We took her iPhone 4s with a shattered screen there and was welcomed by a very friendly staff. The guy fixed the phone within 10 minutes and was very personable. The price for repair was $80. You could go online and get the new screen for $30 or so, but that is often from China or another foreign country. Plus the touch pad is often refurbished when purchasing from these countries. The parts they used to fix the phone were brand new parts. I think paying the extra money for new parts and quick installation was a steal!Aside from walking out with a new screen and a happy girlfriend, I also walked out with a James Bond 007 N64 game! I would recommend this place to anyone looking for a reputable place to get their phone fixed or looking for used video games. The thing I liked most about the guy was that he was very honest. If it was cheaper to do something else, he would tell you to do it. A happy customer is a returning customer.As for the lady in the review previously, the phone may have had other issues. Sometimes that isnt understood until the screen is repaired. I think it sounded more like a bad situation than him trying to screw you.

VI
Review №93

Top notch guys top notch service

An
Review №94

The back screen of my iPhone 4 has been cracked for a while, and I had resigned to the fact that my screen was cracked and camera foggy. I found wireless guru and game swap online and stopped by their store. For $50 (plus tax) it was as good as new in literally FIVE minutes. The guy was super friendly too. i recommend every one going there.

Fa
Review №95

Quick and inexpensive service. Replaced my screen within ten minutes. Also great environment with lots of cool gaming systems, games and phone equipment. Would definitely recommend.

CH
Review №96

Professional service and friendly staff. My IPad screen was cracked and within 24 hours, I had the item back at work. Always good to have local businesses that know their stuff.

Mi
Review №97

I brought my sons ipad in because the screen was severely cracked, Wireless Guru was able to fix it for a reasonable price and did so quickly. Friendly and knowledgeable staff that actually seem to care about customer service and satisfaction. Thank you Dawson and the rest of the staff there, you made my son (and me) very, very happy!! :)

Pa
Review №98

I highly recommend Wireless Guru & Game Swap. They have fast friendly service, very honest and very reasonably priced. Theyve fixed several iPhone screens and even the camera on my phone today. I wont go anywhere else again. Theyre the Best!

Pa
Review №99

Really skeptical of repair places but this place repaired my ps4 to perfection. I was referred by disc replay and they put their faith in the right people. A+ experience.

Em
Review №100

Perfect experience going there. Not only was the glass cracked but the inside was messed up too so I couldnt even slide my phone open because of the screen. Thought it was going to be expensive and not-fixable but Steve fixed it right in front of me in about 5 minutes and it was under $90. My phone actually works better than before now. Absolutely recommend going there.

Information
10 Photos
100 Comments
4.8 Rating
  • Address:36184 Five Mile Rd, Livonia, MI 48154, United States
  • Site:http://wirelessguruandgameswap.com/
  • Phone:+1 734-464-3132
Categories
  • Cell phone store
  • Computer service
  • Mobile phone repair shop
  • Video game store
Working hours
  • Monday:Closed
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
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