Special thanks to Ceasar for helping us. He walked us through setting up another line and my new Note 20. Thanks for your patience and assistance. Keep doing an awesome job!

Well, as an user so many years, I just experienced the worst costumer service by a young guy named Juan, after so many years, first time I deal with such of service..

The team me bet Steve was da ulous, knowledgeable and very accomadative towards my needs... Great experience!Thank you Elliot A.

Wanted clear answers. Got clear understandable esponses. Thanks

I have been to this store multiple times before, and the service are always decent, but that last time I went it was the worst customer service I had ever experienced in my entire life . This guy named Sebastián was the acting supervisor at the time, he was very rude and impatient. When called T-mobile directly, they had to call back at the store so I could get my issue resolved. After the service was complete I told him that he was rude and arrogant! He kicked out of the store and threatened to call the police 🚔on me I had to remind him its associates like him who make me quit T-mobile

Had an incredible interaction with Nick. I was so pleased and very satisfied. Thank you Nick👍

Bad customer service and that also included the supervisor. Juan, the store representative who attended us, the customer service he provided is very bad, they dont want to work and they dont want to help the customer. The customer service for this store is 0. This is one of the reasons we left TMOBIL.

Great while in the store, but follow up is lacking considering the salesperson gave me his number co contact him regarding questions.

Been with this company almost 15 years and I came in previously to verify something could be done with my phone and also called. Upon arriving the initial agent was nice but the agent that helped me was rude and an idiot and told me to leave when I called him out on his ignorance of the process.

Best experience ever.

Great service and fast.

Scammers! This store has a habit of letting people purchase phones under customers name. I wouldnt trust the managers or the employees. Youve been warned. Check your bills when purchasing from this location. The manager could care less about you as a customer, he will argue with you instead of addressingthat horrible identity fraud issue. Just wants your money forget the fact you may be scammed!!

They were very helpful with providing us with the information,that we needed in purchasinga new upgrade for our phones.

Store hours on their door says they open at 11AM on Sunday. Groups of people were waiting in front of the store but they apparently they weren’t open. No notice on the door nor information on their webpage.

Guy named by ozzy was very undecided on giving me a promotion for the iPhone 12. He was telling me that if I gave my old iPhone it would be valuable for $500 and that all u needed to pay was $320. My phone bill came charging me an extra $20 and inmediatamente went back and claimed that to him. He didn’t want me to have the money back. He just went back and forth arguing that I was lying and that it was a promotion I took. When I clearly said i wanted it to be paid off.... shame on them! I would never pay for someone who doesn’t keep their word.

Costumer services was very disrespectful not organized staff knows i was first that the other people arriving and they attended them before me.

Excellent experience. Went above and beyond to help me.

Aside from my formal corporate complaint regarding this location, I want to make the public aware of the type of individuals employed at this location. As must of us, log term TMobile customers are aware, TMobile Tuesdays allow us the opportunity to enjoy some marketing perks every now and then. My Mother is 67 years old and not to technologically advance when it comes to apps. This is the one reason why she had NEVER claim any perks. During my last agreement renewal, I bought her a Note 9 which brings the embedded TMobile Tuesday app; however, she had NEVER taken advantage of these perks; consequently, she had Never activated it. When she walked inside the store, they ask if she was there for the TMobile Tuesday umbrella, when she said yes, a sorry excuse of a manager by the name of DIEGO completely ignored her and told her she needed to have the application opened and ready to redeem. When my mother tried to ask for help on how to activate the app, he left to the back and left her stranded. A fellow customer had to assist my mother in performing two simple tasks. I find repulsive the attitude and poor professionalism displayed by a member of management from such an organization. If you have an elder ... please do not let them inside this store alone. You may want to keep your camera rolling while interacting with these type of individuals. To make things worst, she was given a broken handle umbrella which they refused to exchange.

They open late. So we left. Don’t waste your time here

Worst service. No one cares about the customer. I asked to show them the deals and the service person was not polite and was annoying. Please go to some other t mobile store. I dont recommend this store

No stock of what I went for and some nonsense outdated restrictions on locking phones to T-Mobile network for financed purchase.

I had the opportunity of working with Markus hes a superb rep know exactly what to do and how to handle him self not to mention hes very intelligent regarding the product and the services that Tmobile provided it was a pleasure dealing with him

Worst experience there. Go to another store. Even manager cannot help and are rude.

If you visit this T-Mobile store, look for Gianfranco! Very professional, super knowledgeable and friendly! I came in to get a new line and ended up with the iPhone 11, and I’m very satisfied!! I’ll be back with me family to complete our conversion! Thanks again Gian!!!

Cesar was an amazing help!!!

Stopped in today with a close friend, as she needed a new phone. We were immediately greeted by Yuni who was an absolute professional and had such a great personality. He even recognized I had been in the military and shook my hand while thanking me for my service. This guy is management material, trust me.Thank Yuni, you made it easy and enjoyable my friend! We will be back because of you!

I was dealing with a rep named Brandon. He was patient and showed me why it would be a better choice to get an iPhone X. He wasn’t rushing me or forcing me to do anything. He even got me to get an android tablet that would be great for my kids. I refuse to go to anyone else for my services. Thank you Brandon for being the person you are

I normally don’t leave reviews but this is a store that is an awesome experience. The staff are really friendly and down to earth. I didn’t feel like a number standing stiffly in line waiting for service.

The Manager was very knowledgeable.

I bought the new iPhone 11 Pro around 2 1/2 months back. When I bought the phone I received a text saying “Your Protection360 with AppleCare Services registration is complete. For help with your Apple device visit get.support.apple.com” I didn’t think much of it at the moment since I wasn’t completely sure what it was and I had not signed up for any kind of protection plan. Come to find out I’m paying an extra $10 a month for something I never applied for! I’ve heard stories of employees signing customers up for services they did not purchase or apply to for their own gain (To receive more commission). This is unacceptable.

Best store by far! I was greeted promptly by an employee by the name Javier. He respected my time and solved all my issues. I highly recommend this store and the staff

The store very friendly environment and helpful, but very satisfied with one of the associates his name is Yuniesky Ferrer or Yuni as his friends call him . He is very professional at the moment of the transaction he explained everything about my plans and helpful all the way through the process. Very satisfy with the service, he didnt care about the sale but to get me the plan I want and fit my wallet as should be. T-Mobile should get more people like him. Thank you Yuni.

I came in to purchase a new plan. The manager and sales rep told me that the I was eligible for a third line and phone for free under the new promotion. All I had to do was buy the SIM card, and pay the tax on the phone. Not even a week later I looked at my bill and am being charged for the extra line and phone that I was told were free. Feel like I was lied to. Not a great way to treat a new customer.

Today, I went in to drop off a resume and I received the most distasteful greeting. He told me it doesn’t make sense I give it to him because he’ll just throw it in the back. It’s not about what you say it’s how you deliver it. Long time dream to work for T-mobile has been diminished all because of the way this manager spoke to me. You’re suppose to represent your company way better than that. This is not a company I’d want to work for . He had an accent with slight grey hair and I see most of these comments refer to him.

Ive been with T-Mobile for over a decade, and last week I finally decided to upgrade my old flip phone to a smart phone. When I went in the store the young man recommended that I get an IPhone, so I did. I started having problems with it so I returned two days later, and no one wanted to help me. They told me We are not apple techs so you are going to have to go to the apple store. Worse customer service I have ever experienced in a T-Mobile store. So, I went to a store North of me, and was able to get the problem resolved, but I almost left T-Mobile because of that store, and those employees.

I love this place. Strongly recommend it to anyone who loves tmobiles phones and their network

Biggest lines ever at nite time but they do there best but make sure you get what you want there is a return fee of 50$ to75$

Its a busy store but is worth the wait. Great customer service and very knowledgable representatives

I walked in and told the guy the vibrate on my phone was broken, and he said he needed to prove it was broken and needed a 3rd opinion... meanwhile, I have insurance and its obviously broken. then doesnt say hell be right back, and walks away and starts chatting with the other employees asking them what to do. this LACK of positive customer service is unfortunate. I pay extra for the insurance on my phone and he basically said he didnt believe me after showing him 3 times what the issue was. this couldve been handled much better. will not be returning to this store. every time I go in its something new with yet another rude employee.

Paid a bill easily and with a few months in advance

I typically have a great experience with T-Mobile but tonight I had a rude representative by the name of Brandyn Simpson in the Margate Florida office. All I needed was a screensaver installed on my phone and he was not the typical polite T-Mobile representative that Im used to. He was very rude and condescending. I did not appreciate that at all. I was then greeted by a pleasant typical T-Mobile representative that apologized for his behavior. Im sure my future visits and dealings with T-Mobile will be typical. Typically good

Horrible service. This location is convenient for me but the way I was treated. I will take the drive to the next store location. Management is very disappointing as well.

Very good attention and fast

Data could be a little faster other than that I can say that I really appreciate it

Horrible customer service and unwilling to help the customers with their needs by claiming that whatever customer care told them is wrong. Wouldnt recommend them at all.

Worst place I have ever been to, irresponsible no communication and this employee Osbin Sebastian is the worst he make a contract for my mom promising her a good phone end of the day he was not there left another employee at charge of stuff he have to do and does not help, come to store to pock up my phone call him SAME DAY EMPLOYEE SAID PHONE WAS HERE DRIVE 1 HR TO STORE SO THEY CAN TELL ME PHONE IS NOT AVAILABLE AND NO KNOWLEDGE OF THE SITUATION. Dont come to this storee

Yusniel is the best. He provides exceptional service.

Came in to purchase a new phone and the service was terrible. I had walked in and sat down and the reps completely ignored me, a few minutes later a man came in to be helped and they immediately asked him if he needed anything. Wish I had gotten the two reps names and I regret even purchasing the phone there. Should’ve left and went to the coral square store. Will never go to that store again even though it’s right across the street from my home.

Joseph was honest, helpful and efficient. Great experience

This is the best store i have been to, the staff is amazing and very knowledgeable, i personally would recommend anyone to this location, by far the best store i have been to. excellent customer service.

THE WORSE T-MOBILE STORE EVER. EMPLOYEES ALWAYS GIVING THE RUN-AROUND, FALSE INFORMATION. WHO IN THE HELL TRAINING THOSE EMPLOYEES?????? YESTERDAY, 2/18/2016 WAS THE WORSE. TO MAKE THE LONG STORY SHORT, I HAD TO GET A REPLACEMENT PHONE AND I HAVE INSURANCE AND MY WARRANTY STILL UP TO DATE. EVERY QUESTION I ASKED, HER ANSWER WAS I NOT SURE .......HOW AM I SUPPOSE TO PUT MY TRUST IN A PERSON THATS SUPPOSED TO SOLVE MY ISSUE; THAT YOU ARE TRAINED TO DO. MY HUSBAND BEEN WITH TMOBIL FOR 14 YEARS, HE WARNING ME ABOUT THIS TMOBIL STORE. THERES ANOTHER STORE NOT TO FAR FROM THIS ONE I BELIEVE ITS BETWEEN POWERLINE AND ATLANTIC; THEY SOLVE THE SAME ISSUES WITHIN A BLANK IN A EYE. AMAZING!!!!!!!!!

Ive been to several locations, this one is by far the best! They really go above & beyond your needs.

Customer service at this location is great, fast. Thanks Jonas for your great service!

Called the store to a9sk a few questions. Man named ceasar said he was too busy to answer to call back at later time.wow

Great service.

The best store Ever.. great customer service. Note: just never go to university & Oakland park store...

Poor customer service

Customer service is soppy the MANAGAER JAVIERDOES NOT KNOW FACTS ABOUT HIS OWN STORE OR ABOUT THE NEW WARRENTY PROGRAM.....

T-Mobile as a company will take advantage of you. They processed my order improperly which caused me to lose almost $1000, admitted over the recorded line they made a mistake, and then said that since I signed the bill they werent gonna do anything to fix it. I will be disconnecting my family account going forward. The salesmen over at the location will purposely misguide you into thinking you are getting what you think you are.

To be honest this store is nothing that signifies good Customer service and the German that I spoke with today around 4 oclock or so was very rude and try to treat me like I was a chump and was not professional at all..this gives T-Mobile a bad look

Very helpful and friendly service.

Worst store I’ve ever been too

This place is a mess!! Everytime I go to this store I have to wait HOURS in line to make a regular credit card payment to my account!!

They socialize too much with their co-workers rather than pay attention to the customers

I never write reviews but I recently went to this location and Brandyn was, by far, the greatest employee to have ever helped me at any T-Mobile location. My recommendation is to stop by and see him!

Horrible

TERRIBLE, after being on the phone with customer service for hours I went in for help and the just called customer service again and put me on the phone

I Spent a hour and a half at this store trying to do my jump on demand and upgrade my phone I was told I could not upgrade my phone until I pay off my old phone .I have been with T-Mobile for 4 years going on 5 years and I have never had a problem with upgrading my phone, so an hour was wasted I called to T-Mobile to find out why I could not upgrade and I was told I can upgrade and the gentleman proceeded to place my order for my upgrade in 5 minutes . This store was a waste of time

Looks very nice

Came in the store was not greeted or anything. Took 20 minutes just for someone to ask did I need help.

Horrible

Great service!

They took goo care of us. Tito is the man!

Yolo

Nice and friendly

Great services

The giving false information

Poor customer service

Great

Its ok here

Great service

Its okay

Marcus is the best!!! Hes kind, honest, and charming just speaking to him; he smiles and makes you feel welcome. Thank you.

Too much red tape

Excellent service. The best store in the area.Sebastian and Eduardo. Besides being excellent employees; they have too much patience to serve us.5 stars are few, for excellent service.God bless you guys.

Excellent service 👍 👏

The worst service you can receive is in this place, nobody helps you, they dont want to work, today Juan treated me very badly, the customer was lousy, this includes the manager of the premises, this is one of the reasons why Im leaving from tmobil for their lousy customer service

Good attention and service

This place is crappy service I visited this place today and they did not take good care of me it is horrible service

If I could give you zero, I would give it to you, it is not good for you to say that a phone was signed if it had already been paid.

Very bad attention, terrible service

Cesar very good attention

Very nice guys

The worst service that I have received in my life the most bad attention, 6 employees and they only walk and talk without attending to the public, I do not have time for this if I go to tmobil is to solve a problem not to be waiting 4 ha the employees look at you and they dont help you the hours go by and nothing progresses in order that I go from tmobil the coverage is bad and above all bad attention, I do not recommend this tmobil at all

Excellent attention

The employees are not very friendly when you want to make a complaint or have doubts about something, but I give Jorge 10 stars that always tries to solve your problems and tries to make the client satisfied!

The staff is very kind

👇👎