William was very helpful and knowledgeable. He was also very friendly and easy to talk to. He made it easy for us to make decisions to upgrade both of our phones and we even purchased watches. We are very happy with our service and experience. Our daughter went in the following day and William helped her as well. He was able to get everything figured out promptly and effortlessly. Definitely a positive overall experience.

Horrible customer service. Employees will tell you one thing and they are not all on the same page. Management just says “sorry” for wasted trips for something so simple.

I got the pleasure of talking to Matt the store manager today. He was so insanely nice & helpful. He explained everything so well and offered advice when asked. I’ve never walked out of a business feeling so confident and educated about the choices and plans I’ve made. I would recommend anyone to him. Best customer service I’ve received in a very long time!

Had problems logging into my my free HBO max account so I came into the store for help. William figured it out and had me up and running in minutes. Super friendly and helpful. Thank you 😊

We had a great experience switching service. It was all done very quickly. It made us feel really good about our decision to switch to AT&T from Verizon.

The service was sub par to say the least. One particular tech was rude and kept talking over me and my wife and refusing to listen to us. They could not help us with our issue at all and we have to call customer support to get the issue resolved.We were charged for international roaming when we said NO to the offer during our cruise. AT&T is trying to charge us almost $300 for the 6 days we were out of country when we said we didnt want the service!!!

The sales rep named Jed, went above and beyond helping me save money off of my monthly bill. He also helped figure out if a refund amount was legit. Was super friendly and is an asset to AT&T. Highly recommend this store!

Great Service. Appreciate their thoroughness in helping to resolve equipment issues

Weve used AT&T ever since they bought out Centennial Wireless, and they have almost always had solutions to our problems. Their service is spotty in our county, but so is every carriers. Their service is pricier than wed prefer, but so is every big carriers. Phones are very seldom discounted like unlocked phones, but the trade-off is paying for them over time interest-free.

Took forever to get help. Been there twice in a month with no resolution to my issue. Some annoying salesman kept whistling which makes waiting 40 minutes for help even worse. Do not recommend this store.

Internet will go out at random times, very annoying. Switching to xfinity

The representative was very nice and knowledgeable. He answered all the questions I had regarding changing my plan and help me to switch to a better plan. I’m happy with the service.I forgot the representative name but thanks anyway.

Called AT&T they told me to take my defective item into a store location. Once I get there they will not take item back or cannot find transaction history of me even purchasing item. What a waste of time.

We went to the At&t store in Muncie, IN to upgrade two phones on our lines. We found out after the store rep tried multiple times that some kind of fraud block was on our account. He made several calls that evening working on our account until the store closed and the offices he was calling were closed. He had us come back first thing the next morning. He went above and beyond non-stop until he found someone who could solve our problem! Thank you, Howard Rodriguez!!! Excellent customer service at this store!!!! Everyone we have ever worked with at this location has been equally as helpful!!

Every time I have gone to this store, I’ve received superb service. The staff is friendly, knowledgeable, and always eager to help. The store manager, Ben, is always visible, and willing to help as well. Thanks AT&T!

Come and see William hes great.

I had so many issues with another store (I thought was AT&T but now know they are an “authorized retailer”). The Muncie store was SO helpful and took the time to explain things I wasn’t understanding about the service the other store set up for me. Want to give a shout out to Tyree Benford and Matt Driscoll for all the time they spent assisting me today!! I will DEFINITELY be going to this store for any future dealings with AT&T! Thanks so much for your help!

William did an excellent job helping check out exactly what I wanted. William was patient and even helped with personal experiences with transferring data from a galaxy over to an iPhone. It was a very positive experience I definitely left happy!

Very customer focused and friendly. Ben was great to work with and connected me with knowledgeable staff members to answer all my questions.

Everyone was professional and polite and greeted me at the door. My visit was quick, friendly and efficient. Thank you 😊

Very helpful group of people. Fast service. We are stubborn and insist on having Flinstone Phones and they never judge while helping us troubleshoot our issues.

Fast service. The customer service representative was not as friendly as Lily!

My husband switched from Xfinity Comcast to direct tv and at&t for internet. We have direct tv hooked up, but still haven t been out to hook up our internet. They called us last week when they were supposed to be out on Thursday no show, and said they be out Friday. No show. Should of stayed with Xfinity. Cause now our children is missing homework, and daughter has an E-learning day for today. 4/13

I love this store! The employees always go above and beyond to answer all my questions and make the purchase process easy.

The representative that helped me was personable and efficient. The wait time was minimal. Great experience!

We originally went to the Verizon store to try to set up a brand new account. They put a sim card in my existing phone (which I still dont really understand) and said a credit check would have to be done to get service. They took my husbands social security card and ID to fax to the credit company. We came back into the store wanting an update for the next 3 days and finally on the 4th day we were told by the very rude and unapologetic manager that my husbands ID and social security card had been sent accidentally to an unknown fax number and that he just works in a cell phone store, man and if we wouldnt have come in at 7 that first day (they close at 8) he wouldnt have had this problem. Not one apology for wasting 3 days of our time or possibly compromising our social security number. We actually asked him if he would refax it and he refused to do so, told us we needed to do it, so we finally gave up and left very angry and frustrated and went to AT&T. Within the hour, of very friendly, helpful and patient customer service, may I add, we had a brand new account, my original verizon phone transferred over and a brand new phone set up for the exact same price as we were quoted at Verizon. We are so happy that we decided to walk in there that day! Very impressed with the Muncie At&t store. Oh and avoid the Verizon store in Muncie, Indiana like the plague because apparently the manager just works at a phone store, man.

The crew here is always so amazing. They take care of my AT&T needs with tremendous care.

Best store in the entire state! Sales reps are always professional, helped me save a lot of money, too!

Staff is always friendly, helpful, and knowledgeable when Ive needed help or been in the store. Highly recommend!!!

Darius at the Muncie Location extremely knowledgeable and helpful. Very professional! Thanks for setting up new 12 Pro.

I ordered online, and went to store. Arriving 10 minutes before they closed. They were nice and helped me quickly to pick up my order. Order was accurate, and the gentleman asked me to verify my order was correct. And He also made sure he got my receipt before handing me my order. Store is very clean, and staff are very knowledgeable and Helpful. Originally I only chose At&at because Im union, and they are union. Giving me monthly plan discount. Through website I got a 90 % discount on otterbox and screen and camera protectors. For my new note20. Would absolutely recommend this company and definitely this att store in muncie

I want to give a Huge Shout out to Kelbe at the Muncie store. He was so very helpful and did not make us wait no time. Our transaction of getting new services and our switch went so smooth with no problems. Definitely Kelbe will be who we come back to for any future services at AT&T. Amazing customer service, Thank you

A+ customer service from Jen, highly recommend dealing with her!

Best internet and very knowledgeable staff at this location!

Daris was amazing! Very Proficient and professional! He cared about our needs and did his best to fulfill them! The easiest and most pleasant experience Ive had with AT&T, after being a customer for 15yrs. Job well done Sir!!

They muncie AT&T store goes above and beyond mmaking sure you dont leave without all youre needs are met

The staff has always been very helpful!

Kelbe Collins always takes great care of us!!

Had the honor of being helped by Mr. Tyree Benford..He’s a true professional and always gets what we need. His attention to detail is second to none. Thank you, Mr. Benford.

No wait time for service. Purchased a new phone, upgraded my current plan with no issues. Able to get answers and advice for my mom’s current plan as well. Great customer service provided!

The staff is amazing and always super helpful.

Staff member that helped us pic out our phones was very nice . went back in and was helpful answering questions etc.

Great service! They took their time with helping me decide the right phone for myself! & service was fast. Would definitely shop there again!

Really (x100) good service

Quick, efficient service and a super friendly staff!

Kelby is always helpful at this store.

Extremely helpful and resolved our problem!

The salesman was informative but there was some confusion in how much our plan was going to be each month. The store was nice and we were helped quickly

Very helpful help me put my wifes screen protector on and was very nice employee

This location was very nice and friendly. Very helpful and got us set up and ready to go in no time. Highly recommend this store for anyone in the need for phone internet or television services!!

Dont usually visit this store. As I go to best buy mobile since they usually know more. But I was highly satisfied and surprised that this store knew more and had more options for the Samsung Galaxy Fold. So I ended up purchasing it here for a better deal as well

Guy that helped me was very nice and knew exactly how to help me

Friendly staff with fast service!

I had a very good experience at the AT AND T STORE IN MUNCIE, INDIANA THEY RESOLVED MY PROBLEM AND EXPLAINED EVERYTHING WELL .CAROLYN YATES. THANK YOU AT AND T.

Normally when I have been in this store I have been helped within a timely manner and would have given a four star review. This time I stood for at least 10 minutes if not longer and no one even acknowledged I was there nor the man who had been waiting before I arrived. What happened to saying, “I will be with you as soon as I can” or at the least, acknowledging someone’s presence? :(

The rep was very helpful.

Been with them a long time and went to get new phones and the guy that waited on me was terrible. Wouldnt tell me about the phones and never changed all my stuff on my phone over and didnt do my husbands at all.

Always great service. Eager to help

Kind friendly environment great people

Say what you will about their pricing, but the staff at the store have been great. They are quick, skilled, and personable. The store is a pleasant space to be in, and I have appreciated the kiosk when I am short of time to send my payments normally. They also have pretty extensive his, so you can get there after work.

William from Muncie is amazing!!!

I spent about $3,000 on new iPhones and accessories. The least they could do was be halfway pleasant. I don’t think I’ve ever been treated worse in a retail situation.

Good people working there

No line for once but they were really helpful even though they are virtually out of phones

Bought a new 11 promax clerk wouldn’t sync my old phone to my new one. Stuck doing it myself on slow WiFi. They were all scared to death of covid. If you don’t want to service your customers because of the virus then stay closed. Clerk was rude and unhelpful.

Very nice AT&T store. Young man that assisted my wife was very helpful. Unable to resolve all our phone problems, he did give us a number to call for further assistance. Recommended to all. Mike

Be prepared to wait forever and ever. Want to upgrade your phone? be prepared to wait hours, that is right... Hours!!! Between their faulty tablets (to pull your account up) and the inept employees, this place is a joke... I cannot stress enough not to use this provider, they are beyond terrible!!! I wish AT&T/Verizon werent the only mainstream option... disgusting...

Very friendly and informative I was taken care of as soon as I walked in.

My daughter and I just went in to look around and check out prices and deals. We came out with each new phones and a good plan. My phone was even free and a good phone except for I take alot of photos and I dont care for the quality of photos at times it has several settings that are helpful but not the particular settings I really need altho the phone my daughter got has great settings and takes great photos I am thinking about upgrading to a phone with better photo taking abilities. Other than that our plan is reasonable and we got a monthly discount for me being an AARP member and recently my daughter got a discount for driving for Uber eats I believe. So far we havent had any problems with this store and our plan. We also got a nice discount when we first got our plan but right now I cant remember why. Sorry. If you go to get phones and a plan make sure you check all the discounts out that you can get and also free phones at the time and just ask alot of questions to get the best deals

Wonderful customer service from Michele and the Manager, Carl. They got me set up with new service for cable, internet, and cell phone. Unlike Verizon, they were not crowded. I didnt have to wait at all.

I’ve only had AT&T service for a couple of months but they have been the worst service ever. It was $500 for me to cancel and worth every cent. Took them 1 1/2 months to install and even had me cut down a tree but after I cut the tree down, they still put the dish past where the tree was at so that was another waste of time and money. A week after installation, the 3 wireless boxes I had quit working and I could never get an actual person on the phone to help me. I was told I would get the first month free due to the installation problems but I sure got a bill for my first month of service and when I called and waited for over a half hour, They told me they didn’t have any record of them authorizing the 1st month free. Switching to AT&T was a TERRIBLE choice and I highly recommend that anyone considering AT&T should NOT get their service.

The employees here are so friendly and offer incredible help. Definitely will be switching my phone carrier to AT&T. Dave was amazing! 10/10 would recommend!

I brought a billing glitch from a retail store purchase to Darius. He patiently worked me through my part, and when I had done my part, he had everything in place and functioning. Thank you for helping me Darius!

Dont waste your time calling they never answer the phone 😡

Never Ever choose ATT. I have been a loyal customer for a long time only because other companies had so many issues. However, over the years other companies have gotten considerably better and ATT continues to go down hill. They have charged us multiple times for things we should not not have to pay for do to customer service errors. The store and the call in services do not match up. One says one thing and the other says another. I would give them 0 stars if I could. I went to Verizon and love it. Better service, cheaper bill, better customer service.

Worst customer experience I have ever had in any place of business ever. Employees are completely incompetent in their job duties, flat out lied to my face several times, and the “manager” has no customer relations skills. Period. They ported my phone numbers, then told me for the second time that they made a mistake, then the “manager” gave me a piece of paper with an account number on it even though I never signed anything in order to create an account and told me that I had to get their error resolved myself!! When I asked if that was how he was going to take care of me he responded with no remorse, “yes”. I said “really? Your employee made the mistake and now I have to correct the problem and have no working numbers?” To which he again replied “yes”. Never even an apology, an attempt to even try to resolve the issue, absolutely nothing except an “you figure it out” attitude. Never been treated so rudely in any business scenario. Left stunned by the total lack of accountability and service. I had to get the problem fixed myself.

Jedd was very helpful and at&t was very reasonable

They dont answer the phone ! I have been calling since this yesterday ! Very rude!!

Well they didnt have the phone I wanted in stock but I was told by Karen she would make some calls and see what she could find! I was pretty pleased with the answers she gave me.Follow up I was never called and when I called they had no idea what I was talking about! Thanks for the lies!!!

Been with at&t for 18 years... pretty good service... gotta watch for deals though so youre not overpaying... staff in this store is great!

Very rude employees. Had to put an employee in thier place a few times. Store is relatively business, dependent on times of day. ATT usually has deals, and they were recently in litigation, which they lost, for 60 million dollars for not advertising that their unlimited data could, and in most cases, would be throttled.

Tyree is the best! Does whatever he can to help... definitely worth waiting on if he is busy!!!!

I can definitely tell people in here are sales motivated. For great service wear your Sunday best.

Staff has NO idea what they are doing. No idea about technology. Where to insert the SIM card or SD card into an Android cellphone or device. They all use Apple products. They have NO idea how technology developed from the early 1960s to today. If you dont know where you have come from, then you dont know where you are going.

They were great

So far so good when it comes to customer service, friendliness, patience and helpfulness. My customer service rep deserves hazardous duty pay (lol) for working with me. Thank you.

Ive had nothing but GREAT service from this retail location. I try to educate myself on whatever issue I need to talk to them about before going in, and they always seem to know precisely what Im asking them for or about. Cant beat that with a stick!

This place took care of us quickly and without hassle.

Very helpful and friendly. Got us in and out quickly

Darius was so knowledgeable and respectful. Bam, and done..loved it

Went in to pick up a phone that I had ordered online and didn’t realize my ID was expired (which I know is my fault) even though I had the account number, order number and the credit card it was ordered with they still wouldn’t give it to me. Apparently it was against their policy. They said I can go to the BMV to print a new one... but it was closed. So I added my girlfriend to be an authorized user on my account and sent her in to try and pick it up 20 min later. They didn’t even ask for her ID, she gave them my name and said she was picking it up for a friend, she called and asked me for the account PIN number and they just gave her the phone. What a Joke.

Horrible experience.... The salesperson really tried to talk me out of buying a phone and telling me, We really dont want to sell you a phone, its the plan thats the most important thing to us I went to the Anderson store and they helped me and I love my new phone! I will never go back to the Muncie, Store. I would give them 0 stars if I could.

They make you feel unwanted and has been that way for as long as I can tell.. Went in to buy a phone (not to activate it) just to buy it out right and it took 1 hr and 45 min. Then went back to ask a question and get a case and took over 1 hour and left.. They are RUDE and reminds me of High School how they have their little click and talk behind your back and or just take their own sweet time. Very RUDE talking to them also..

It would be nice if someone would answer the phone when you called. Been calling all morning with no answer. Maybe its time to go to Verizon.

Because the people are rude and on ly want youre money they could care less about youre business and they lie about promotions i literally very much so dislike at&t

Not very helpful at all!! I couldve called and found more out on the phone.

Best place for deals n problem to be solved

Thank you AT&T for great service. Excellent.

Very rude girl salesperson

They explained everything so zi could understand exactly what I was getting. Very nice and knowledgeable.