Ordered this part online. AFTER your got my $$, you told me it was on back order. you knew that before you took my $$. It arrived a month later with NO INSTRUCTIONS ! The link provided to get instructions from STIS.SUBARU.COM instructions requires a PAID SUBSCRIPTION to gain access; $35 for 90 days, etc -- twice the price of the part !!! Your request for feedback from me arrived a week BEFORE the part arrived. WOULD NOT RECOMMEND FrankSubaru for anything.Hope you enjoy this review. :)

Purchased a couple of fasteners for the carpet behind the rear seats. It was easy and shipping fast. Got the parts and they were correct and never had to leave home.

I ordered a Liftgate Lock Actuator for my Crosstrek and Luis Gonsalez emailed me that I ordered the wrong part number for my car. He canceled my order and told me to reorder again with correct part number and shared me their summer coupon code to get a discount. After few days, the part was delivered at our doorstep. Awesome customer service!!!

I ordered a replacement part on 06/22 and was told it shipped on 06/22. According to UPS 3 days later, only a label was printed, so I called the Subaru Parts Dept. After being on hold for almost ten minutes, I was told that the box didnt ship out, so guess it will be a few more days. I still dont have my part. Cant recommend buying parts online with this dealer when I have to call to ask why my box never went out. Who knows how long it would have sat there if I hadnt called? Terrible service overall.

Ordered my Thule Rack. It is awesome. Came quickly and perfect. Thanks for the great service and pricing.

I recently bought a sun cover for my subaru wrx impreza hatchback and it was super good, very good quality and it fits super well, excellent service.

Such great customer service. Received my order 3 hours later.

Very good experience. Fast delivery y good price. Thank you.

You had the part I needed at a reasonable price, that I couldnt find locally.Thank you, thank you, thank you.You are the best!

Great experience, very happy with my new Crosstrek!

Great service.friendly staff. 5 stars service

Great service