My car went in for a repair on the bumper, came out needing the windshield replaced. When I asked them about it, they first blamed the tint people sent the sides and back was tinted. Then they said it was there when I brought it in, I said no, I have usaa insurance and I wouldnt be driving around like that. They even tried to say it was a manufacturer defect, anything but taking responsibility for it. I wasnt going to do a review, but then yesterday they had the nerve to ask if Id heard from the insurance yet, like Id would still be driving around with CLEAR COAT all over my windshield. Yes, when I had it replaced I was told it was clear coat. Do yourself a favor and stay away from this place!

Mr. Derrick was very professional and helpful throughout the process dealing with our insurance company and trying to get our vehicle assessed for damages. He made sure he followed up with us and the insurance company which made a difficult time easier to cope with. Thank you for the calls and feedback. Have a blessed day!

Very efficient and friendly people. Explained everything to us in detail. Gonna be a pleasure working with them to get our car fixed.

Told me my car would be ready one week after I took it in. its been 3 weeks since I took it in and when I called to ask they told me it would be ready by this afternoon. I called at 3:30 pm and they told me it got too late in the day to finish the inspection. whoever was answering the phone had an attitude like I was annoying her. you know whats even more annoying? paying for a rental out of pocket because your mechanic lied to you about when your car would be done multiple times.next time Ill save 4500 and do it myself

Excellent job they did to our car. That was affected by the hail and was like new. Mrs. Gail super friendly, attentive, attentive to everything. Recommended 100%

I would highly recommend Service King in New Braunfels, TX. When I was rear-ended in my newer Chevy, I was majorly depressed. However, the staff at Service King were extremely friendly and kept me updated throughout the entire process. After dropping off my truck, they drove me across the highway to Enterprise Rental to pick up my temporary vehicle. After my truck was repaired, they let me drive away with it while they took the rental car back; thats outstanding service! As you can see from the pictures, the first two were what it looked liked after the accident, the last picture is what Service King made it look like again. You cant tell my baby was even in an accident. Excellent job by the all involved. If you want your pride and joy to look as good as new, take it here. Even if youre not all that close, make the longer drive to get here. You wont regret it. Thanks again Service King!!!

Gail was amazing, and the repairs on my Tacoma were done well! Definitely recommend bringing your vehicle here if you need repairs.

I was introduced to service king through my insurance co. USAA.Gail and Derik the service manager handled the job to be done professionally and efficiently every step of the way.They communicated the work to be done in a way that was easy to grasp and followed through to the letter.I was kept in the loop by text as the job progressed and they finished 4 days early.As a result,my Toyota Highlander front end looks as good today as the day I bought it and I was allowed to drop my rental car off at the shop; a much appreciated convenience.I will be recommending the service king New Braunfels location to anyone seeking high quality workmanship and a staff with positive attitude and excellent communication skills.Thanks again!

The staff and service were excellent. I would definitely recommend to family, friends, and associates.

I was recently involved in an accident during the winter storm. I brought my car in to Service King and Gayle was passionate about helping getting my car fixed. Thanks to Derek and his hard work, I got my vehicle back almost a week before the projected finish date. On top of that, my vehicle looks better than it did before the accident.

Replaced rear bumper of my truck. Looks great again. Fast service and very professional.

I’ve had an appointment for a month and at the last minute they canceled after being paid in full from my insurance company. Not a place that deserves anyone’s business. Very unprofessional to do

Great costumer service and excellent team, I recommend this body shop 100 %.

We received great service from the time we dropped off the car until we picked it up. The car looked like new when they completed the work.

Very good service ...Im very happy with this place .

Great job on our truck. Frank and Clay kept us up to date every step of the repair! We sincerely appreciate the good service including frequent communication. Our truck looks great! I definitely recommend the New Braunfels ServiceKing for vehicle repair. Thanks for a job well done!

I took my vehicle into Service King and was greeted as soon as I walked in the door. They looked at my truck and gave me an estimate and completion date with in 20 minutes. They kept me informed throughout the process. I got my vehicle back on time and it looks good as new. I would recommend them to anyone.

Edward Gully did a great job working with us and keeping us informed of the status of work on our vehicle. We have only had the car back for a few days, but all seems to be in order and looks and works very well. Kudos to Edward for his customer service. Travis Harrell

I will always highly recommend Service King in NB, Tx. They repaired my car after hitting an animal and ripped my front bumper off. Everyone there was very kind and professional and helped me through this process effortlessly. My car went in Tuesday and was done Friday, and looks brand new. Thank you Cara, Edward, and everyone else behind the scenes who contributed to this great experience.

Poor customer service

Bad experience with Service King in New Braunfels. There were 5 separate issues upon picking up my vehicle.All that was required was for them to replace the front bumper, one wheel, one tire, and one headlight. Upon picking up my vehicle, there was a hubcap label missing (they had to order me a new one), the brake lights werent working (had to return the vehicle to them), the alignment was horribly off (I had to take it myself to the place they designated under their ticket two separate times), there were minor scratches on the new bumper they gave me, and the TPMS (tire pressure) indicator was lit on the dashboard (I had to drive the vehicle myself to their designated affiliate under their ticket).The biggest issue was the alignment being so poorly off. I called Service King and spoke to the representative and told him the issue. The specific representative played it off like it was just my imagination. Even so, he told me to take it to their affiliate to get it fixed, which I did two separate times. However, even after those two times it was still off. I ended up taking it to the dealership, who quickly and properly fixed the alignment, allowing it to drive perfectly.I wont be taking my vehicle to Service King again. They ended up causing additional problems and wasted my time having to go to all these different places to resolve the issues they created and didnt fix.

I took my car to Service King after an accident I had back in May. I was using the other drivers insurance and there was more work than I had payment for. Eric and Erik were so unbelievably patient with me as we worked out the issue with the insurance company. My car looks perfect and I will definitely be going back to them again! I was so happy with everyone I took them donuts!!! Keep up the good work!

Ed and Eric always take care of me. Second time they have serviced my vehicle and very happy. Ed even stays late to get my car back to me.

Quality work done efficiently. From the appointment to drop off and pick up, seamless process. Thanks to Forrest and Edward for their help. I will recommend anyone I know that needs your services.

Just recently needed to get some work done on my car. These guys did a great job and made sure it looked better than before we dropped it off.

Rude people! Told me needed an appointment to get an estimate. Told me I had to contact State Farm. I’ve already done that and I have a claim number. Other places gave me estimates with no hassle. Don’t waste your time with this repair facility.

Horrible customer service. These people worked on my truck. Shoddy workmanship. Argued that insurance would not cover it. Once we called the insurance. The insurance covered it. Dont waste your time going to this place.

Excellent customer service, great repair work,very easy to work with and great communication.

In and out in three days. Damaged area looks immaculate and you cant even feel the bumps on the other side of the frame where it happened.Nice people at the desk set up my car rental, extensions, and even texted me for each section of the repair. Easiest thing I have ever done and the dents in my quarter panel are just a memory.

This is the second time Ive used Service King. I had no issues with the first visit and was very pleased with the results, but I did have issues during my second visit. No business or organization is perfect, and the true mark of business is how they handle issues and customer dissatisfaction. Service King resolved the issues to my satisfaction.

Great customer service, they were fast and did excellent work. Highly recommended them!!

Second time using this shop,they had my car done a day earier than originally promised. Easy to talk to and deal with highly recommend!!!

The front desk rep, is the worst! she doesnt great when i called, is very short and rude, then hangs up with no goodbye, her name is gail and she needs to fired!

These guys are great, fixed it right, on time, and u cant even see where it was wrecked

Tri county went above and beyond to take care of my daughters car. Its hard to find honest and integrity in this world, Tri County does both.

These guys do great work and take good care of the customer. Over had 3 vehicles repaired there and I will keep coming back as the need arises.

The customer service is horrible. Go anywhere else beside this place. FYI, Kenneth decided to argue and not correct the matter. Gave me misleading information. I do not recommend this establishment!

Not only was my repair well-done, they also took the time to detail the vehicle in question and make everything right. I recommend Service King without hesitation.

Edward was very rude and unprofessional when giving us an estimate. He made it very clear he did not want our business. Go somewhere else.

Highly recommended.