When I was told my phone would need to be replaced I was distraught. I was so afraid I would lose all my pictures and everything else we value on our phones. I went to your store in Newport RI and Chris N helped me. He was able to save everything I valued on my phone. I needed to go there today to see if he could help me transfer one more thing and he did. He is an asset to your company and very knowledgeable. Thank you Chris.

I just had the best experience having Chris assist me with my phone.As I was waiting I knew I wanted him because I was listening to him with customers before me .He explained everything to me in a way that I could understand. I am one happy customer leaving your store in Newport,RI because of Chris.Many Thanks.

I was working in Newport for business and my SIM card unexpectedly stopped working on my company phone. Joe at this store was so patient and kind and acted like a bridge between me and my companys IT help desk as we worked out the problem as a team. He was able to diagnose the problem and properly instruct me as to what to do so as to get my IT help desk to make the changes on their end to my account to get my phone back up and running again with a new SIM card. Joe went over and above by continuing to work with me several minutes after closing time to make sure everything was set up properly and that I had full phone service before I left. It was a lifesaver and I am very grateful!

Joe is always so great at his job, very professional and quick to resolve all issues. He is great a multitasking. Love AT&T

Christopher Norcross from Newport Rhode Island. Yesterday I came in at around 3ish with a texting issue. He helped me resolve my issue quickly. As far as I am concerned he is the best tech in that store.

My family was visiting from out of town and had a phone emergency. Chris was very helpful and super knowledgeable. He turned a trying situation into a very easy and seamless transaction. THANK YOU!!!

Excellent service Hannah was amazing and took the time not only to assist me purchasing a new phone but she also helped me manage the monthly bill by reworking the plans my family were on. saving us money every month in the future. I am very happy to be an AT&T customer and Hannah deserves the credit for that.

Joseph was our service representative when we went in to discuss getting new phones; both my husband and I had older phones and it was time for an upgrade. Joseph did a great job insuring our needs were met and we got the best deals available. He was knowledgeable and courteous. Kudos to Joseph!

Chris N. was incredibly helpful, thorough, patient and sufficient helping me activate my phone and retrieve passwords and accounts. So very helpful!

Ryan helped me out a lot I really enjoyed my time there, he really helped me understand my bill and even fixed it so i would pay less monthly. The customer service at this store is amazing the workers seem to really want to help you and solve any issues you may have.

Joe was the BEST! Couldnt have connected our smart watch without him. Great personality, wonderful to work with.

This location is fantastic. Sabrina, the manager, goes above and beyond to help with all the questions. I’ve have a lot of questions as I do not know much about apple products. She’s incredibly knowledge and she is always there. I’m sure she lives there, haha. Best AT&T I’ve ever visited. I will never go to any other store.

I was in last night and Sabrina and Gezelle both helped me, and were phenomenal!! Both were incredibly knowledgeable about the products and the services! It made the whole transaction experience not only easy but enjoyable! Both warm hearted and easy on the eyes! ;) ask for Sabrina and Gezelle! The best management duo around!

This location really has poor customer service... I went in person... store was helpful helping me select a new phone... it wasnt in stock and they never followed up with me... I called them twice and they didnt return either call....

Ask for Sabrina shes the best. Sus a great job with helping me transfer my data from my old galaxy S9plus to the new Note 20.

Thank you Sabrina - we spent 5+ hours on a FOOTBALL Sunday getting multiple phones set up... and it wasn’t as painful as it sounds!

Desperately needed a new phone for my business. Staff helped me get my bill down and increase my service. Very happy with my new phone and my new plan. Staff very helpful 👍

Just upgraded from a 8 active to S20. Geezelle was a star! Very knowledgeable, personable, patient, & an excellent employee overall! Deserves a big bonus!!

My girlfriend and I went into this store to try and get her phone replaced after her phone broke. The lady who was working, I believe her name was Sabrina, informed us that my girlfriend needed to be authorized on the account, which I understand is at&t policy. We then asked for an 800 number to get her authorized. Sabrina then proceeds to walk into the back room completely ignoring us. Her best contribution today was giving us the name of a very good phone repair company.

I highly recommend that you ask for Sabrina. Sabrina was wonderful. She was super helpful. I needed a new phone (mine took a swim in the ocean never to be seen again). Sabrina walked through the entire set up process with me. She made sure everything was working before I left. She is incredibly knowledgable. Very friendly. I had total faith that everything would turn out fine. (Just as an fyi.. the last time I went through getting a new phone I lost some data, so I was a little nervous). Thank you Sabrina!

In line with a few previous reviews, I found the retail clerk, Sabrina, condescending and argumentative. All I wanted to do was replace a phone that was damaged. Her explanation that I could not simply buy a phone but had to agree to an installment plan, which is treated as establishing credit by the retailer, was unacceptable. Instead of answering my questions calmly, she said loudly for everyone to hear, Im going to make you wait then walked around mocking me. Seriously?! Frankly, she seemed to make up answers and I found it insulting to my intelligence. She should not be working in retail. I left the store unwilling to work with a person with such an aire of unwarranted entitlement. She would not even answer honestly whether the store was owned by AT&T or was it an authorized dealer. The fact that we are in the middle of a pandemic and she was proudly exclaiming she just came from a vacation where nobody was wearing masks suggests incredibly poor judgment as well.

I was just in this shop and they were unfortunately chronically understaffed (1 person). The person they did have John was flown in from a different store in Ma and was fantastic. He juggled 4 customers simultaneously and seamlessly, showing great courtesy and expert knowledge to everyone. Extraordinary service for any phone shop. The guy was a credit to his company.

Friendly, knowledgeable help

First person I saw there was not helpful for my dead flip phone. She instantly sent me off to a repair place miles away and gave poor directions, never found it. All I needed was a new phone, she could have sold me one. Went back later the same day, a man (forgot his name, sorry) was there who was very helpful and friendly, and successfully set me up with a new cheap flip phone. This could explain the reviews being all over the place, depends who you get.

Stopped to purchase new phone. Sa brina was amazing knowledgeable, friendly and able to walk me through everything. So happy I came in to the store. Made my day. Thanks Sabrina

I had an excellent experience at this AT&T store. Sabrina went above and beyond to help me with my purchase and monthly services.

Just a quick note to thank Mea for talking me off the cliff yesterday after my phone was stolen—and helping me get back up and running with a new iPhone. She was friendly, knowledgeable, patient, fast, and efficient — a rare combination. Even though she sometimes needed to multitask with different customers, I never once felt like I was waiting, and she took the time to explain everything. She was even able to get me a sweet deal that I never saw on the web. Definitely pays to go into this store.

My fiance and I originally went into the store to cancel our plan with AT&T however, Angel, the store manager, went out of his way to help us lower our monthly bill. He also helped us fix our My AT&T app (we could have called ourselves but he wanted to make sure we were taken care of). Overall excellent customer service he went above and beyond your typical sales person and went out of his way to make sure we walked out satisfied. If you are looking for great customer service, I recommend this store.

The past 2 days I have spent hours with the best sales rep, ROB!!!!! He was very patient, helped me lower my bills, explained things that no one has ever explained and then even took more time with AT&T tech support to ensure I was able to getOnly the app as well as the TV watch app.Best experience I’ve ever had in this store. ROB rocks!!!!

Sharing my wonderful experience at the Att&t store in Newport, RI. Both Robert and Ashley assisted me with kindness, patience, incredible knowledge and professionalism. I love knowing they are there for me when I have any questions or concerns. Job well done and thank you!!!

I came to the store to get an upgrade. Mea greeted me very fast as I walked in guaranteeing that she would get to me as soon as possible. The process was very fast and she was more than accommodating. I will only come to see her from now on. The store was very busy and she handled it with great poise. 100 stars!

Kyle was EXTREMELY helpful, patient and went above and beyond to make sure my new phones were all set up properly! I would highly recommend visiting this store and ask for Kyle!

My old phone gave up the ghost on a busy day at work. I called the local store as I have been there and had good experiences previously. I called and asked a store associate about purchasing a new phone, getting it updated, logged on, etc. as I was pressed for time. He was helpful but referred me to his more experienced colleague. Geezelle was an absolute gem, a consummate professional who listened, understood my urgent, final goal, and gave me my best options. She was patient and courteous and very knowledgeable, and SHE made the experience so great that I am writing this, to let AT&T know what a pro they have in Geezelle. She was busy, and had customer after customer come in, and multi tasked like a pro to provide outstanding service. I would hire her in a minute, and you are fortunate to have her.

Mea is amazing! Going to the AT&T store has never been a favorite activity of mine, but I had great conversations with her and she was so incredibly helpful! Im happy that she was the representative there today and I got to meet such a wonderful lady.

I have officially changed my thoughts on this store at At&t I had (Angle the manger) from the time I walked in, his vibes definitely had everyone in the room in a good mood and was very welcoming! Very very good guy right there . bless to you my man!!🙏Thanks Angle!

Kaden helped me the other day and he was great! Made me feel valued and took the time with me until all my problems were handled. I feel secure having someone so helpful on the island! Thank you!!!

Best place for Verizon phones, staff is very friendly and knowledgeable (Jamal is awesome).

Our experience at the Newport store was very positive. Angel was knowledgeable about the products we were getting, and had a professional attitude. Thank you for all your help, we will be back!

Mea is beyond brilliant. Wow! So friendly and so competent!! We would give her more stars if we could. Her advice and help was invaluable reviewing all of our devices under our AT & T accounts- don’t make a move without her!

Sabrina and Rob did a great job helping me recover my e-mail. They were patient and never gave up. They deserve a raise.

Lately, we had to use the services of this store several times due to some lost phones; new phones; switching phones between family members, buying phone cases, etc.Could not be happier - received a fast and a very efficient service from Joey every time to our satisfaction.Joey was very thorough: he made sure that everything worked before we left the store. His technical advice was spot on. In addition, Joey was very personable and friendly- great smile.Jonathan was very helpful as well.We do not understand all the bad reviews.We appreciate the services we received and we thank you for your help!

I went to the store after speaking to AT&T Technical Support because I needed my SIM card replaced. Technical Support had already credited my account for the amount of the Sim card (and added a little extra for my inconvenience) so that took care of the five dollar replacement fee I was charged (if you add $.35 tax it actually came to $5.35).Anyway I called ahead to make sure they were swamped with customers and to make sure this was a routine matter which could be done quickly. They assured me it could and they were right as I was in and out of the store in 15 minutes. I have to say they did a terrific job!Highly Recommend!!

The people are nice and hard working---but!!! Customers like myself are having to go back two or three times to get service. I had to leave after twenty minutes the first trip and waited 45 minutes to add $ 25 to my acct. While I waited a lady came in and had to leave cause it was taking so long. The ATT rep waited on me in the middle of waiting on Customers whose transaction weretaking over 45 minutes.

Mea was awesome! She was friendly, professional and helped me so much!! I would highly recommend this store and working with her!! Go see her at the AT&T Store at the rotary in Newport, RI.Came back the next day and ROB was extremely helpful on minor issues. He went above and beyond!!

Geezelle and Sabrina were amazing.

Mae Simanski was the greatest!! Extremely knowledgeable and courteous. She also handled all new customers with aplomb in a highly understaffed store. She needs more help. Regards. Skip

My boyfriend and I are very thankful to Jonathon, store manager for what was the best cell phone purchase experience we have had. We were expecting pushy, impatient salespeople who expected us to spend a ton of money. Instead, we got a great deal and left more knowledgeable about our devices and purchases. Go see Jonathon.

No this is not Tony Soprano but i just might turn into him. This store established a new low for corporate behavior. The owner, Starr something or other, legitimately lied to me saying that I would save money by moving to a new plan. I am a professional technical consultant and network manager so you can imagine there is not much that flies above my radar in terms of the tech jargon. There were details of the agreement she intentionally left out just to get a signature.After calling and complaining I was then locked out of my account so as to prevent me from utilizing the buyers remorse time period for returns. After the time period had passed, the account was reopened at which time they told me in order to return the phone and cancel the plan, I would have to return the phone AND pay $750 for the remaining balance of the cost of phone...explain that one! - In order to return it you have to buy it and then give it back to them for free...Not to mention she was stuffing her face with an egg salad sandwich the whole time she was talking to me. And she didnt even offer me one. Not that i would have taken it because thats just indicative of the inner grossness emanating from your person.AT&TMonopolizing Your World..../Life/Family/Job and leveraging your needs against you

The sales agent Mea was very helpful with all of my questions!!! It was a busy day and she attended to all the customers with professionalism and amazing upbeat energy!!! Although a busy store, it was worth the wait. I will absolutely be using this location from now on for all of my wireless needs! Thank you again Mea for all your help!!

Robert @ATT Newport store is the best !!! So very helpfull and informative...Awesome to have his kind of knowledge and assistance right here on the Island...Thank you Robert

Mea went above and beyond to set me up with a business account. Now I have more service at a better rate. Having a smart phone for a business phone has been such a plus. Thanks Mea!

Kaden was polite and helpful, and helped get me het the best deal.

Best phone service experience I have ever had.Mea was polite knowledgeable and informative I am going to move my company accounts to this store as long as Mea is my sales rep

Mea was awesome!!!!! I am a very long time customer with at&t and love you guys. Mea was very very helpful and took care of us really really well!

Mia was tremendous helpful - very informative and friendly. Customer service at it’s best.

This place is a joke!! Unfriendly, Miserable people who dont want to be there, and Treat you like an idiot for asking a question!! And mide as well be reading from a script! They just want to sell you And if you dont, your treated even worse! Ive been a loyal, faithful customer of this place for over 5 years when it was on East Main/Valley. Ive always dealt with Ashleigh C! She was the only person in that place who knew what she was doing, always professional, honest!! After She left, I will no longer bring my business or any other business to this place!! Ive brought so much business to this place through clients,family, and Friends. And businesses!! You guys lost a great customer I will travel the 15-20 over the bridge if I have to, may even switch providers all around!! Close this place down!!

I am elated and excited with your att store manager, sabrina. Technically solved the problem that other att stores and store managers couldnt solve. I am a happy customer and I truly believe you have an excellent store manager. If you have any questions please reach out to me.

Geezelle and Sabrina were super helpful with troubleshooting some phone issues. Thanks again!

The rep who assisted me was very knowledgeable and worked diligently to find me the best and cost effective plan.

Kaden was great. Very helpful

Robert, was very personable and helped beyond his requirements.Recommend

Great customer service was in there with 3 people in front of me and the lady was very fast and helpful to every customer, favorite employee she always there very kind and kid friendly as well love it there.

Mea is super nice person. Very helpful!

Great, friendly and super helpful staff! Came in for an upgrade and got exactly what I wanted and more! Thank you for all the help Joey and Jonathon! I will certainly be back!

Kaden was very helpful with getting me set up with my new iphoneX. I had a lot of questions!

Sabrina was very knowledgable and friendly . Very good customer experience

Mea was just wonderful helped me with everything! 5 stars plus !!!

This place is the worst. There was a guy who weighed about 500 pounds who is completely rude to me didnt even attempt to help me reset my phone I suggest going to Verizon or another server just based on this customer service. There were only two people working and they were both completely rude. He smelled. And had the worst bad breath. Do not go there. Go over the bridges.

I had one of the best customer service experiences here that I haven’t had in a very long time. The manager Angel was amazing and super helpful. My mom and I went in to upgrade our 5s iPhones to get iPhone 8s. I was a little worried going in because most sales people will push the latest version and we didn’t want the iPhone X. Angel listened to what we wanted and helped us get our new phones. He was super patient with my mom who is less tech savvy and helped answer all her questions and also recommended tips to help her save some money. When we got there the store was relatively quiet but got busy fast. Angel multi tasked like a pro and didn’t leave us feel pushed aside. Another employee Colby was working off to the side dealing with more problematic issues but I could clearly tell was trying to do the best he could for the customers. So overall really good customer service and attention would continue to go back.

Used to be so much better when in Middletown. The skinny guy with glasses is the rudest person Ive ever seen in customer service. Only person who is polite is the Spanish girl that used to work at Middletown store. They need customer service training.

I have no clue in how this shop is still in business, I understand people sometimes have bad experiences and post them on the internet, but in this case they are entirely true. Most rudest people I have ever dealt with in customer service. I would assume minimum wage salaries because I felt they did not want to be there at all. AT&T needs to step up their game and pay for employees who actually care about their jobs.

Do not waste your time here!! Terrible customer service. They’ll sign you up and when you need service, they will do nothing but give you the runaround. Bad experience.

I went to the store for help setting up my new phone and wiping the old one. Curtis was extremely rude - was it because I wasnt buying something from him? The old store on east main road always had friendly helpful staff!

Kaden was very helpful. And answered all questions for me.

Friendly and helpfulRespected my time and were technically well informed!

Kaeden was very helpful Good customer service

Shamus worked very hard to solve an issue I had and was very friendly and patient. Thanks to him my phone is now up and running!

Mea was my go-to-gal. Really, really great. Store was short-handed and Mea was able to multitask to the max.

Great service. saved me some money and i got a new phone

Great customer service from the store manager, Angel!Thank you.

Most patient store manager ever! Thank you Robert!

Angel took great care of us

Mea is perfectly helpful!

Worst customer service ever, I prefer change to another cellphone company than return this place for any advice at all...

Small retail outlet. Good staff.

Unfriendly experience and they NEVER answer their phone!!

Terrible customer service. 0/10 wouldnt reccommend

Worst customer service I have encountered with Att. I felt as if I was bothering the employee

Avoid them. Bad attitudes. No care for the customers, only for their numbers.

Brutal wait time.

Terrible staff unhelpful

Great

Not superb service. Took long time.