Best storage units around! The whole property is kept super clean and Becky is always polite and courteous and goes above and beyond for her customers. Shell even take the time to contact you if you leave your cell phone on the key box! Thanks again Becky!!
Awesome place and they have a security there around the clock
I’ve been using this place for almost 2 years. Love it. And my stuff is safe and that’s all that matters
Be my and Jennifer are AMAZING!!! They got me in on a special and it was a good one, and now I’m grandfathered into a great rate on a 10x20’!!!!! They communicate very well and call me if and when there is a need. They also bust their rumps keeping that place clean, and SECURE!!! I’ve got about a year’s worth of travel ahead of me for my job, and I wouldn’t keep my precious belongings anywhere else! Y’all ROCK!!!
I commend the honesty and professionalism I received from Becky. She is the manager at Public Storage 26567 on 3290 Classen Blvd, Norman, OK. I am grateful for her help/assistance regarding my storage. The facility is clean and safe and sign-up and move-in process was easy. I would recommend this location to anyone with storage needs.Gabriel.
Ive been thrilled with Public Storage so far. Easy leasing process. We needed to move to a larger storage unit and that process was cake. Becky at our location is really helpful through the process - a true rock star! Thank you, Becky and Public Storage!
Jennifer assisted myself and my fiance with professionalism and excellence, a very pleasant demeanor to boot. We appreciate the business of public storage and quality employees like Jennifer! We give our highest recommendation.
I had to drive to South Oklahoma City and Greg was amazing he helped me out unbelievably. The Norman office was not open on a Saturday, such a bummer. Really wish that the Norman office ran as amazing as Greg runs the South OKC office.
Rented a 5x5 storage space online. When I arrived to move what I needed to move into the space, the room was significantly smaller than advertised. If you read the fine print on the contract, it does say the marketed size is estimated, but one side of the storage space was 9” shorter than advertised (almost a foot less than advertised!!) and 4” shorter on the other. I wasn’t even able to inspect the space myself prior to my move-in date because they didn’t give me the information I needed to get in until the morning of my move-in date. There was no one in the office to help despite there being posted office hours saying they should be open. I called customer service and was given yes we can help you, no we can’t, call this person runaround. Eventually had to take what I needed to store back. I was not given a refund on the rental or even on the lock that I purchased and left behind unused and still in the packaging. Save yourself the money and a headache and rent somewhere else. Or at the very least, make sure you inspect the space and confirm it is the advertised size before you sign anything!!
Awesome people and love the storage..very well kept and security is awesome.....
Becky was super knowledgeable and helpful! Made the whole thing a breeze!
Nice clean property. Becky is very friendly and takes care of her property.
If you like brown recluse spider infestations, completely inflexible management decisions and unexpected/non-negotiable price increases- then this is your place. Otherwise, it should be burnt to the ground.
In the years that I’ve rented storages from Public Storage 26567 on 3290 Classen Blvd, Norman, OK, Becky has been beyond phenomenal …exceptional and exemplary in every conceivable manner. She is personable, friendly and knowledgeable. She is very organize, resourceful, courteous, diligent and professional. She provides fantastic guidance on all aspect of rental and move-in, making the process as effortless as possible.Also, the storages, and facility, are always clean, safe and accessible. I am impressed, and will always reflect positively on my experiences with Becky, and highly recommend this storage facility.
Becky is amazing. Made my moving experience a lot easier.
Becky is 5 star customer service. Somethings like time open and pricing corporate should think on but still 4 star thinks that goes back to Becky if not its be 3 star. Cleanliness of place 95 percent spoton. Good Job Becky!
Excellent, friendly & helpful. Thank you.❤
Jennifer is a very friendly and helpful person and anyone looking for a storage unit should go through these guys.. Jennifer helped me out so much. Thanks😊
Becky was very knowledgeable and helped us a lot in getting the right unit for us!Thank you!
Becky is always so kind!
Jennifer is amazing! Customer service is of the highest caliber.
Jennifer was so helpful. Made everything so easy!
Jennifer was so helpful and made the process of renting a unit easy.
Jennifer was very knowledgeable and helpfulFast with information I was looking for
Good place to rent from. Property is always clean and storage space is well kept. Also Becky is very nice and easy to talk to. If your in the norman/noble area Id recommend this place
Kendra was friendly and helpful. She was a delight to speak with. The other lady was nice as well. They made the rental process fun.
Great public storage Becky does an awesome job with her work, polite as always!! Amazing work she does.
Staff was great! Jennifer helped me a lot and it was more than I expected!
I like to its so nice inside
Jennifer and Becky are very friendly and makes sure you have a great experience at public storage
Clean storage units. Unit numbers easy to read
Becky was great helping me move in. Very polite and sweet.
Great place and great deals! Jennifer thank you so much!
Jennifer was very professional and was very friendly and knowledgable about the rates and specials..she offered me the lowest rates...thank you Jennifer.
Jennifer was extremely nice and efficient. I would definitely recommend this place.
I rented a space from this location on the 19th.Becky was very nice and polite and very professional. She gave great customer service.
Jennifer and Becky are always so nice and helpful.
Nice staff. Great prices. Most everything can be done online.
Becky was AWESOME in helping me (a first time storage unit client) with getting a unit after I made a mistake in my booking! She could not have been MORE helpful and calmed down this stressed out Mama! The property is very new, clean and I would totally recommend this location to anyone needing to store things for their OU college student! So happy we found them! Thanks so much, Becky!
Jennifer was so helpful and friendly getting us set up and ready with our storage unit.
Super nice lady runs the desk and facility I believe her name was Becky. Im horrible with names. But n e way very king and helpful
Nice facility and seems to be good quality for storage.
Becky was very approachable and knew what she was talking about. She helped me figure out what size storage I would need and very helpful. Would recommend to any family member or friend.
I had been to this storage a few times and this last time I have to say was the best experience thus far. The new person at this location was excellent. Good attitude and not trying to rush me out like the last couple of people.. she answered all my questions I had about renting a storage.. I would recommend this location.
Stopped by my storage today, and Kristen was so kind to ask me if I needed a bottle of cold water. If you are needing to store anything stop by and see Kristen, she will greet you with a smile even if its 100 degrees outside. Public Storage should hire more people like her!
Service is fine, just be aware they only prorate when moving in, not when moving out. So, if you pay for the month and leave on say the 2nd, you WILL NOT receive any kind of refund.
If there is a ZERO rating, I will award it to Public Storage. Save yourself the trouble and GO ELSEWHERE. Bait and switch business model ...talk about entrapment. Public Storage business model is pure extortion. Objective is separating you from your possessions. Personnel at the local office are phenomenal ...graceful, diligent, understanding and very helpful. Its actions of the corporate vultures thats debilitating.Do not rent with Public Storage unless its for an absolutely short-term rental, never more than few months. They offer enticing starting rate and just as quickly start increasing rates. Im considering filing complaints with Better Business Bureau of Central Oklahoma and Norman Oklahoma Chamber of Commerce.These national corporate own storage have zero local interests in mind. Its all about PROFITS and how much blood they can extract from unsuspecting customers. These are unjustified and market insensitive baseless rate increases. Their business model is saddling customers with unjustified rents that forces them to move or part with their personal possessions. They have ZERO HEART, ZERO CONSCIENCE and ZERO HUMANITY.Corporate office is unhelpful. Theyre about scheming customers ...pure licensed extortion organization. Rent at your own risk, if youre prepared to deal with unjustifiable and unexplained constant rate hikes, and powerless local personnel, etc.Customers beware. Forget promotional discounts, its a trap, real pain is when the rate increases starts piling-on. If Public Storage is your only choice, simplify your things, have garage sales, donate or be prepared to rent for extremely short term. Public Storage business model is to reap you off or separate you from your belongings.BE WARNED, NEVER RENT PAST PROMOTIONAL PERIOD. Anything beyond is endangering your possessions.
Stopped in to check on availability and Nicole set us up beautifully! Great inside unit at a great price! Thank you for making it easy!
Great if you need a place to store your stuff staff are friendly but they DONT show you the hidden COSTS... Like the insurance they Make you get with the payment & it doesnt matter if you move out 1 day after the first they DONT prorate the storage unit you pay for the whole MONTH I would recommend going to another unit I was at one for almost a year and they prorated my rent before going to these people but I was moving and needed a bigger place worse mistake I madesave your money go somewhere else....
I came in to check on the price and size of units today. When coming into the office the lady named Bailey I believe was her name, was very helpful. I am not moving until the end of September so I didnt need to rent a space. But I will be coming back closer to when I am needing the unit. Was nice to see a happy and smiling face when I came into the office. Thanks.
Came in last week to check on pricing and office staff was wonderful! Annette, I believe was her name, was very friendly and helpful. She took the time to go over pricing with me and which unit would be best.
Kristen was very helpful today! We have two storage units and she was quick to ask if we needed assistance with either one. She was also very knowledgeable and friendly! Thanks Kristen!!
BECKY WAS VERY friendly and courteous very quick service. Nice location and very clean I would recommend this facility to my friends and relatives
Kristen was very helpful and getting me in the storage unit I needed at a great price. I was in unloaded and out in record time. Thank you so much
Very friendly. Easy and fast to get a unit. It was my first time getting a unit so I didnt realize I would need insurance on my items. They had an option for this, but I just recommend being aware that this will be part of the cost whether you buy the insurance through them or not.
Wonderful lady named Nicole helped us and made the process very easy. Very fast in service
Kristy helped me today and I was impressed with the service and care I got. She is very friendly and willing to help how ever she can, great work. Thank You
John was amazing, very patient and explained everything in detail. Made sure I understood everything along the line. I would definitely recommend this place.
Very quick and easy to obtain my storage unit. The staff was great, John was very informative and help. Will be using them again!
Came in to check out some different units and the staff was more than helpful. Dakota took plenty of time to help me figure out what size would best suit my needs. Highly recommended!!
Becky was awesome went above and beyond!!
Have one unit with this location for my business. Just rented another for personal use. Demico showed me several options and, despite there being several people in the office waiting to rent, he didnt rush me through the process. Fair pricing, clean, and close to home... Good stuff.
EDIT: While I still stand by my review for a context of short-term storage, I cant imagine someone being completely happy storing their belongings here long-term. Like many people warn against, we experienced a huge sticker shock when they raised our monthly price (seemingly) without warning, after our stuff was stuck there for at least one more month under their new pricing. It felt unfair, and I was disappointed. Overall, the facility is clean and pleasant enough, and the staff were all great, so you wont regret that part of it. But please be warned that this company may hike up your price by quite a bit once you are already sort of committed to being there for a while.I have even more confidence now in recommending Morningstar Storage, with whom weve had nothing but positive and transparent experiences with over the years.ORIGINAL REVIEW: The storage units are pretty clean and easily accessible, and they definitely feel as safe as you would expect. The staff is super friendly, and we loved getting to know my new favorite gal Jennifer, who was going around the facility doing preventative maintenance and seeing if we needed any help. Thoughtful touches. There were already a handful of normal Oklahoma bugs in our storage unit and they warned against field mice - while they do give units some help against those issues like packs of rat poison in the units and people like Jennifer spraying for bugs along the perimeter, its still a bummer. We have a unit at Morningstar Storage, which is pricier, but also cleaner and zero evidence of any bugs at all even after months of storing there in warmer months. So its not the absolute best, and we currently have a direct comparison in town to judge it against, its great for the competitive pricing.
Checking in and out was very smooth. Nicole, I believe, was the one who helped me, and she was very nice and helpful. I will be using their facility again this month.
Stopped by to look into renting a unit and Ashely helped me out. She was fantastic! The whole process took less than 30 minuets and the pricing is great. Super clean facilities and units.
Very friendly staff. Becky Showed me to my unit and explained everything with care! Would recommend to fellow colleagues!
Kristi & Annette was fabulous today. They offered every piece of merchandise you had to offer. I did get to use my own lock. You gals rock!!
Ashley is amazing. She was extremely knowledgeable and helpful. She showed us the unit and answered all of our questions throughly. This place is wonderful and I highly recommend!! Thanks Ashley for all of your help today, greatly appreciated!
Excellent service and storage facility. Nicole and Becky are the best.
I like how Becky stops by and sees how your doing and ask if everything is going good for you.
Went by to rent out a unit and they fixed me up quickly! Great staff and the prices are reasonable. I couldnt ask for a better experience!
Great experience renting here! Highly recommend it! Staff was extremely helpful and Ashley was very helpful!
I went in to the location to pay my storage. There sat a beautiful woman by the name of kristen. She had a warm welcome with an i can help you with that, it really was a pleasant trip to walk in and it smell clean and a woman with a great smile to welcome me.
I have to update my review after dealing with this place for almost two years. They did make a good first impression. I have to add that changed very quickly. First they kept bumping my rate up every couple of months, my belongings got wet and some of it molded, but did they fix that? NO!! Then when I lost my job due to COVID-19, they didn’t even attempt to work with me so that I could keep mine and my daughter’s things. They tossed fees on top of fees until they had the amount so high, there was no way I could cover the cost. Yes, they sold our things to the highest bidder and then sent me yet another invoice for an outrageous amount. I will NEVER rent from this place again and I encourage others to look elsewhere for their storage needs!!! One star is way more than they deserve!I recently rented a unit here and have to say that Jennifer went above and beyond to make sure I was taken care of. Thanks so much Jennifer, people like you make all the difference when dealing with situations like mine!!
Customer friendly. Nice space, good prices and well taken care. Bailey was really helpful with all the questions I had and was well informed.
The office manager Nicole is very nice. Love the facility.
Nicole and Public Storage are great!!! Really appreciate the prompt profession service. Thank You!!!
Nicole was very helpful with my boyfriend & I. We didn’t have enough money to cover our storage & she gave us a deal & we appreciate that so much.
Paige was great
I store all over the place for my business, I have to say this is nicest storage place Ive seen 10 stars.
Really great customer service, Nicole is such a great help and pleasure to to talk to!
Nichole and John were extremely helpful in transferring my units. Their great attitude and friendly demeanor made the process easy and quick.
Nicole and becky were extremely helpful, courteous and professional. I plan to recommend this storage facility to friends and family.
The wonderful ladies that work here are super nice and fantastic at there job!! But would be glad when the gate gets fixed!
I came in this And my gate code would not work and Kristen was there to assist me to get me into my unit and did a very great job of it you have a good employee working for your company
Kristi, Stephany Ashaly, was so pleased with the fine attitude these young women had dealing with my very limited knowledge. They provided exactly what I needed. Be proud of the manner they serve your business.
Came in to the property needing a unit today. Brian listened and asked the right questions so I could get just the right unit. The prices was smooth and very simple.
Becky is awesome the other lady seems doesnt want to be there.
I have rented storage units from many different facilities but the public storage in norman has by far been the best experience we have had. Becky is the reason we love this faciltiy so much. We really wanted and needed a 24 hr facility. When it came down to making a decision, the only reason we stayed with public storage and didnt move to a 24 hr faciltiy was because of becky. She does a great job managing your norman facility but most important to me is she really just makes you feel so comfortable being there. No other facility anywhere else has ever made us feel as welcomed as she has. They need more storage managers like her managing properties.
I loved the staff here at public storage I was helped by steve(i think that is his name) He was very informative and very professional! He was very sweet and well mannered. I looked at MANY other storage places before I came across this awesome place and I am very pleased!❤
Ashley was a great help in finding the right unit I needed for my things. Patient, resourceful, and very kind!
Worst storage experience I have ever had. Both of my units were not swept out. After purchasing the unit, I was told the lock would be removed from my unit. It was not removed. I called the 24 hour number to see what could be done, but I was never given an account number so I had a hard time getting looked up in the system. After finally finding my account they said there was nothing they could do because it is after hours. With a storm moving and a trailer and truck load of stuff, I politely told them I was going to cut their lock off. Furthermore, since I was setup in the system wrong I could not pay my bill online because I did not have an email or account number linked to me. Working 70 hours a week I could not drive to the location and pay my bill. So my payment was late and I was charge a $20 late fee. I called the regional manager to talk to her about my experience and was told I was just a bad fit for them.In summary they did not take the time to register me properly, and blamed me for it. They do not offer 24 hour access.(willing to pay more) Units are not cleaned out after each use. Lock was left on my unit. Was not given all of the information to pay my bill.
Went in to make my dad’s payment. Becky was nice. Clean place.
Sales staff very friendly and punctual. Sign up process was easy and automated. Facility is extremely clean and well lit.
We processed a new rental unit today, and had great success. Very enjoyable environment, and Ashley was very well mannered and enjoyable to work with.
My experience was very thurough and easy. The employees were very friendly and respectful and the facility is very clean and well kept. Thanks for the positvity and good atmosphere
Very clean and the staff was wonderful! Demico and Kristine were on their game! Knowledgeable, friendly and very positive attitude.
Kristen was very helpful made sure I didnt spend more on space I didnt need! You have a great employee working for you!
Kristi is a great work and makes sure she takes care of everyone including myself that comes in
I was very impressed with the cleanliness and security of the units and the property manager was very professional and helpful. She showed me multiple units and helped me pick the one that would best suit my needs.