I was in the Norwich store and was assisted by a young man named Isaiah. He was professional and knowledgeable throughout my time in the store. He was very helpful, patient and impressed me with his work ethic.

My rep had stellar customer service.. we didn’t have to wait at all.. he started us right up and reallyKnew his stuff…we had an awesome experience!!!

Joshua was just Fantastic in helpingme ANDY wife set up our new phones. We most certainly could not have done it without him. High marks and a Bravo-Zulu!!!

Great store!! David, the store manager,provided me with detailed information on my bill that I wasnt sure of . Very friendly, customer service is a 10!!

I went into store a couple days ago and I just want to say I had a great experience overall very clean and organized very professional the new manager Robert Rodriguez very active and great skills with his employees helped us port over from Verizon amazing experience recommending this store to everybody i know

I have to say I was very impressed with Robert the manager at the store he help me very very much with everything I needed and did not lie to me like the other store I went to up in Uncasville Robert definitely shows the true leader ship of a great manager if it wasn’t for Robert I would’ve left AT&T and went with a different carrier just because of the experience I had with The Manager that lied to me at the Uncasville store

So Im giving this store a 1 star rating for the following experience:I decided to switch carriers after my previous carriers bill kept increasing. Initially, I wanted to go on my husbands plan. Since he has First Net, it wasnt allowed. No big deal, my employer offers a discount for at&t services.The employee who was in (Joshua L) greeted us, I informed him that I wanted to move from iPhone back to android. He pointed out the S20 FE, and informed me it would be free with my trade in. AWESOME! I didnt think my 6s plus was worth that much, as I ran quotes on the website but I figured he may know more about local promotions.So I signed up for the samsung s20 fe. I am happy with the phone. Im not happy at the fact that I had mentioned to Joshua that my employer offered the discount as he insisted my account needed to be set up first. What I was hoping to be a smooth experience turned into a nightmare. I added my husband as an authorized user, and for whatever reason- couldnt port my phone number over. After being locked out of my previous carriers account, I was not allowed to use the store computer to reset my password. My old phone already had a factory reset.Long story short, Im stuck with a phone number I didnt want, had my old phone number for 14 years that my entire life is tied to, and Ill have to pay a fee to change my phone number in 30 days from when my account was opened. Also, my new phone wasnt free. I learned that after a visit to the Lisbon store.I do not recommend this location!01/05/2021 EDIT: So I took AT&T up on their offer to send an email and I received a call from the District Manager for the Northeast within 2 hours of sending the email. He invited me back to the store and I was taken care of!! He changed my number back free of charge, made sure my employer was on my account, and I had to go in store (security purposes) to add my husband as an authorized party. My main concerns were handled in a professional way. I was even more impressed when after my visit the district manager called me to make sure my visit was satisfactory. Although my initial experience was poor, Im very satisfied with how the leadership took control and rectified my concerns. I am a very happy customer now!

New review… because 6 weeks later a $170 additional charge showed up on my bill. I was led to believe that my bill would increase just $20 Per month… I was never informed that there would be $170 in hidden fees! Completely disgusted! During this pandemic, its very hard for all of us to make ends meet, this $170 extra fee was Extremely painful to my monthly budget! I am going to Walmart to inquire about the $40 a month card with unlimited everything, And it will be saying good bye to AT&T. Seeing as how both of my phones are paid for, I will save $70 per month. Thanks for nothing AT&T.The manager was very helpful. I had purchased a brand new phone this day, and upgraded my plan.

Rob was great, help me fix my phone and my att account.

Rob was incredible helpful and help me setup my new phone and everything. Thank you again Rob.

Employees were friendly and gladly to answer any questions. The store was well cleaned. Called store in Groton and was just rude, called here and was instantly greeted with eager to help. Friendliness goes a long way and they excited it.

Doug was very helpful and helped with all my phone needs.

Went there at 10:04 locked up. lights on TV on. Two guys sitting in a car watching TV in it. I tried calling many times. As I was leaving they set out and unlock the door. I said whats going on? Their response was we are just the i.t guys waiting for them to open up. RIGHT

Excellent people!! They made my complicated situation very painless. The store manager went way out of his way to help me out. Tyler is a great kid an excellent person as well and super helpful.

Staff at the Norwich location was amazing!! Very friendly! Very informative! We will be back for more business!

I needed a different sim card for my new phone and Isabella made the experience quick and painless. Excellent.

Norwich Niel has bailed me out a few times now....all with a great sense of humor and much patience with multiple customers! I am appreciative !

Great staff, very knowledgeable. I enjoyed working with the store manager David and the new guy he had helping i think his name was Neil. Telling all my AT&T buddies Norwich is the place to go!!!! Thank s Guys!!

Fast easy service! Helped out a ton and made everything painless with getting a new phone and setting up a new line!

Very knowledgeable tech staff. I like to pay our monthly bill in person. No late fees!😜

Nick was an absolute pleasure to work with He is a very knowledgeable and a real asset to your team! Im glad this store is here and the employees are so nice insightful and helpful! The management team of nick and Greg rocks!

I went in to open a new account and that guy Jamil have the best customer service ever. He helped me understand all the benefits and accessories. As well add my bill.

Staff is amazing and very knowledgeable. Enjoyed the interaction great customer service

Excellent customer service even though I am not a AT&T customer I am a long time in longstanding T-Mobile customer I was treated with really good customer service and honorable treatment even offered me a 15% discount for waiting.

Good customer service. The manager was great to deal with can’t remember his name but if you need something definitely hit this att store up

Just avoid this store. Made us wait 30 minutes. serviced someone who came in after us. just to find out he couldnt help us. Didnt even give me a chance to ask if they were offering a service. waste of time.

Great job got my tablet up and running love Norwich att

Bought a brand new Samsung S10 on a Friday noticed a bubble and tear on the phones screen protector on Saturday called Monday to let them know I wasnt happy and wanted a replacement that wasnt defective and was told I could not get a replacement nor a fix for this problem. I would have to deal with Samsung or come in and cancel my plan and be charged a 45 dollar restocking fee. Talk about good customer service. Less than 24 hrs and and basically was told politely to piss off! Really nice #Norwichat&gotyourmoneywedontcare!

Every one was very helpful, professional and curtious, went above and beyond, the sales associates were David and Niel

Representative David Quinones from Norwich, CT office was very helpful, knowledgeable. Our company Werth, Inc needed and upgrade and a new line. David came to our office with the new phones and processing went smoothly. He answered all our questions and was very patient in helping us with our new phones and very curtious. Explained our options and was not a pushy salesman. Said if we had any problems or questions we could contact him directly. He gave us his contact information.

Had a problem with my Samsung phone and it was taken care of very fast by the Manager and David assisting him on 2/19 19 .Dont know the Managers name but what a job. Thanj you so much ATT for having great employees. Wish I could remember. the Mgrs. name. He deserves a big ataboy!!

I was able to upgrade to a newer phone and lower my monthly phone bill so that was great, very helpful staff that really takes care of you! Thanks again Norwich at&t!

Love the staff. Friendly and knowledgeable!

So helpful and good people ready to help you out

Oh yea. My man, David was Suuuuper helpful. I like this place.

Its a good place for phone service.

I have been waiting here for hours to get a simple thing taken care of. They take their sweet time. They dont even ask the customers to be patient while they take another customer. They disreguard the customers in queue. Horrible service. I had a choice i wouldnt even give a star. If you need to go to a att store go somewhere else to get something quick taken of.

Very helpful and very good with the service

Where do I begin? First I would like to address Elizabeth Moore. Elizabeth you are entitled to your own opinion as my sister and I are entitled to our opinion. If you read the review she clearly wrote, there was not a name mentioned called Erica. Lets actually read because the only names that were mentioned were Patric Saad and Christina Cherng.Furthermore, I would like to say that anyone in Norwich who has AT&T, please go to the one in Uncasville passed Mohegan Sun. Im going to keep this short and sweet. The customer service provided in this store was appalling that I decided to take it upon myself and went on consumercomplaints.fcc.gov to write a complaint. We got in touch with this woman named Rose M Gonzalez who has above status than Patric Saad and Christina Cherng. Eventually, we got store credit around $400 due to the false information and overcharging that Patric Saad provided to my sister and how Christina continued to bill us the iPad early termination leave contract that we did not know, but Rose picked up on it. Therefore, anyone who wants to get mistreated and given false information to, go ahead and go to the AT&T store in Norwich. Like the employees at Uncasville said, they do not know what they are doing and its not the first. Overall, we got out money back even though it was in store credit.P.S. We have proof of pictures, let us know and we shall deliver.

Great Customer service by the manager David

Yoooo Erica my home girl. That patty chick dont know what she sayin. Erica gives the best custama the best service she can. She straight up a lit chick. Heeeey 🙌🏻 Like she aint disrespectful she nice and cute. Erica and the rest of at&t is poppin. Holla

They have good phone for good price it was good

Friendly service. Have gotten my last 3 phones from this store and will continue to go there for all my AT&T needs.

Needs more manpower in this area. It took us almost 2 hours to upgrade a phone. Solo guy working by himself.

They couldnt help me with my phone issues...

Manager David has me in and out with exceeding all my expectations!

Very professional

Great place

Excellent