Kim D is extremely knowledgeable and professional. She efficiently processed the transfer to my new iPhone. She is diplomatic and pleasant, and provides exemplary customer service. I appreciated my experience of purchasing a new phone from her. In contrast, I initially stopped into the Verizon Store up the road and received NO service, not even a greeting.

I was very pleased with the technical assistance received from this Verizon dealer.. The entire staff was also courteous and very pleasant especially Kim D who assisted me with the purchase of a new phone and the activation process. She was very knowledgeable and friendly and a pleasure to do business with making the entire process painless.

Marvin and Kim were excellent in terms of helping me pick out a phone. Great enthusiasm all around and so knowledgeable of the products. Would definitely recommend them to anyone considering coming to get a new phone. Foreign phones are the best and they have them all. If she ain’t foreign she boring. Once again awesome people. In the words of Borat… “VERY NICE”

Just dealt with Marvin at TCC Verizon in Norwich. He was awesome. He was pleasant, thorough and did a fantastic job getting me a new phone.

Kim is amazing and super patient. Exactly what customer service should be. Thank you for my new liquid case. Also every time I come in and Marvin is working he makes sure I leave happy and satisfied with all my customer service concerns. You guys have a great support team!!!!!!

I worked with Kim and she was great! She was really helpful and insightful during the whole process. Everything was clear and understanding and I couldn’t have asked for better assistance.

Kim is phenomenal, shes very personable,outgoing and really knows her stuff. I cannot thank you enough. Ill be recommending a bunch of people. Thank you again.

Kim and Marvin made this a super easy process. Thank you both!

Marvin made this experience wonderful. Very patient and knowledgeable.

Marvin was excellent at providing helpful information in choosing my new phone. He was patient and very knowledgeable and I’m so excited about my new purchase! Going to him from here on out for any Verizon needs!

Got a new phone and Kim was really helpful with explaining everything to me, helping me set it all up, and making sure that I got a good deal with my plan! 5 stars, thank you!

Kim was fantastic. She helped us out right before closing and stayed late. She was so helpful, personable and pationate about her job.

I walked into the Verizon store and Kim was extremely professional and helpful she quickly transferred everything from my old phone to my new phone I will be back to buy new equipment soon!

Kim was super knowledgeable and helpful. She helped me order my new phone and when it arrived, walked me through the transfer and set up process. We had great conversation and it made the time go quickly while waiting for my new iPhone to set up.

Kim was very pleasant. Explained everything. Greatly appreciated.

Marvin was great very easy to work with very helpful.

Kim was awesome 🤘🤘 she answered all my questions got me set up and out as quick as possible

This by far was the best experience buying a phone I’ve ever had everything was so easy and graceful. Kim was most helpful in choosing the right phone and her personality made buying a phone fun and if there was any questions Marvin had the answer you could tell he had experience and the knowledge what a great combo!!!!!!

Had a great time at Norwich Verizon. Kim did awesome. Marvin is great too. Thank you both very much.

Just purchased a new phone, with the professional assistance of Marvin from the Verizon Norwich CT store. He was extremely patient and helpful. My experience was very positive!

Kim very knowledgeable on all devices.She was kind an very patient.I recommend this Verizon to anyone : l

This trip was to get our kids their first phone and it was the most smoothest transaction I have ever done thanks to Kim who was our salesperson.

Marvin was fantastic! Super friendly and got me all set up with a new phone. Very knowledgeable and I am super happy with my purchase!

Had a great experience in the store...Tri was very helpful and will be back for future purchase!

Great Service at this location. Kim was very helpful and knowledgeable!

Kim was very friendly and helpful in getting this phone and helping my husband

Great service. Tre was very informative and showed us all of the options. He found great deals. I recommend this store over the other TCC down the street.

Marvin was extremely helpful kind soft spoken made my experience very nice iot my new phone thank you Marvin awesome customer service

Kim was super helpful with setting me up with a new phone, case & plan

Kim was absolutely amazing and so helpful with setting up my new phone! She was so chill and made buying a phone a breeze.

Kim, thanks for your service very professional! and excellent service .

The only reason that I am giving 2 stars is because Kim and Tri are wonderful! I was having some issues with my new phone and they both tried very hard to help me. Marvin, however was less accommodating. I went back as Kim and Tri had told me that he was better at tech than they were. He (Marvin) spent a grand total of 3 minutes with me and pronounced it fixed, It wasnt. It failed on y way home. I then had to spend over 3 hours on the phone with Verizon tech support and they ended up sending me a new phone. I took it in to get it set up and he rudely informed me that he was going to charge me to transfer everything from my original phone to the next. If he hadnt been so rude, I probably would have been fine and paid it. As it was, i drove to the corporate store in Waterford and they did it graciously and for free.

Marvin was very cool!! He offered me a nice deal on a new upgrade. Quick and painless!!!

Marvin was a great help to me. Appreciate his customer service.

Everything works perfect. Kim was just too good for her job. Thank you!!

Kim was fantastic. Excellent service

Marvin was super helpful. He took the initiative to set things up for me. I am very grateful for his kind assistance.

Marvin and Tri were awesome on helping me on finding the best phone to fit my needs. Great ppl person, wonderful guy in n general. I pray he stays with the company from r a long time. Hes the Best!!

I felt that Kim was very polished at her work. She was very helpful.

Kim was awesome. Fast and efficient, thank you kim

Marvin at Verizon Wireless in Nirwich wS awesome. I would totally recommend going to him for a your wireless needs.

Kim was very helpful and knowledgeable with upgrading my phone

I have had several excellent shopping experiences at this Verizon store. Marvin is always so helpful, and takes the time to answer all your questions. I highly recommend this Verizon retailer!

Another great experience at the TCC store in Norwich Ct. Marvin is knowledgeable professional and friendly. I highly recommend this store.J. KenneyOakdale CT.

Has been helping me out for years! and when it finally came time to make my own account he helped me through all the frustrations and everything that came with this new responsibility! he deserves a raise and a promotion! was extremely satisfied and left happy :)

Kim did a FANTASTIC JOB helpingMe in the Norwich branch ! She made everything simple and the process was so easy ! Thank you Kim !!!

Tri and Kim were extremely helpful with me getting my old replacement iPhone 6 up and running again, very professional service, They even gave me some helpful tips on how to keep the phone running like new, very impressed

I love this store! The employee Marvin goes above and beyond to help people.other stores barley give you the time of day except to take your money.I highly suggest this store to anyone thats interested in a phone or has questions on a phone.hes the man you go see!

Kim was very helpful and patient with all my questions she was very friendly and gave great tips for caring for my phone. Thank you kim

Employee was extremely helpful and I would highly recommend coming to this store!!

Marvin gave us exceptional service and was extremely helpful! He was awesome!!

Marvin was very helpful and informative. He knew exactly what I needed. It is so nice to have great customer service

I stopped into this Verizon store to see what kind of deals they had for an upgrade. I started dealing with Tri who was very knowledgeable and offered me many different plan options that would be comprable to what I currently had. I ended up getting the new Galaxy S21 Ultra. I then finished the process with Kim who is relatively new but absolutely knew what she was doing and was very confident while doing it. Needless to say I left very satisfied. I happened to go home and almost immediately afterwards my new phone started to act up and the screen went blank and would not charge. I called the store and Kim immediately told me to come back so she could assist me. When I returned she went above and beyond trying to figure out what went wrong. She called other stores for a replacement and exhausted all options before giving me the news that I sadly would have to wait until Friday for a replacement. I wasnt happy but I knew she had done absolutely everything she could possibly do. I was given my old phone back so I wasnt without a phone until Friday which ended up being fine. Next morning I received a call from Kim saying my new phone had been fixed and I could pick it up anytime. I was more than excited and anxious to see what the problem was. I came in after work and she explained it was a fluke that happened because my battery was too low when I tried the new software update.Overall I am MORE than satisfied with the service I received from Kim and Tri even with all of the hiccups I will be recommending this store to others. I hope the next time I upgrade a phone they will be there so I can have the pleasure of doing business with them again!

I had the best verizon experience that i’ve had yet! So easy and everything was seamless. Highly recommend 🙌🏻

Marvin is amazing. I went from having a horrible time because my phone just crashed to an easy setup. Made the whole experience less stressful for sure. He even called me back to let me know what else I can save after I already left the store! If you go to Norwich Verizon definitely ask for Marvin.

Marvin did an amazing job. Great service!

If all customer service reps across the world could follow Marvin and his professionalism, the world would be a better place. Not only is Marvin extremely knowledgeable, he is dedicated to making sure the customer has, and understands everything they need. Marvin went above and beyond for my girlfriend and I, as we both upgraded, to the extent of staying an hour late on his own time to make sure we were happy and complete. I highly recommend going to TCC and seeing Marvin! What a professional!

Great experience Marvin was helpful and Kim was a pleasure and helped us very much. Thank you verizon team.

Had a great experience in the store! Best one around. Thank you Tri for being patient and explaining everything to us!

Marvin was above and beyond helpful in purchasing and setting up my new phone. I will recommend him to friends and plan to go there for my next phone.

Kim was amazing, very cool and knowledgeable

Great experience. Could have gone to other stores but I was led to go here. Wonderful service. Highly recommend

This place is amazing. Really good customer service probably the best you will ever find in Norwich, also the prices are really reasonable and some really good deals.

Marvin was a great help. Always asked if there was anything that I needed. I was there 2 hours on the phone with verizon Marvin still checked in to make sure everything was going well. Plus he also had customers that he was taken care of as well and the customers were understanding on him going back and forth. Thanks Marvin for your help.

Customer service was very good. We were helped in a professional and friendly manner. 10/10

GREAT STORE... Tri was great with helping me get a new device and order a phone for my husband. Thank you!

Kim was very helpful and pleasant

Went to TCC Verizon on Salem Turnpike Norwich to upgrade my Granddaughter’s tablet. Worked with Marvin who made the whole process quick and easy. Great salesperson! Polite, knowledgeable and efficient. Was in and out in no time with exactly what my Granddaughter wanted. I will return there for all my Verizon needs as long as Marvin is there.

My boyfriend and I came in on Saturday to have his line transferred from Sprint to my plan with Verizon. Tri was super helpful, giving us an idea of the various options. Tri stayed to make sure we were all set up before we left the store, even if it meant him having to stay past hours of operation. Thank you Tri for your help the other day!

We do all our SMB sales here. GREAT store. We will be back for more upgrades and add more line in the near future. Thank you Tri

Marvin was great service was very good.

Very helpful. I was attended to by a guy named Marvin and he was very good.

I have use this retailer for 20 years. They have very helpful people, today was the first time I felt bad for them. I was getting a free phone for my husband whos phone was 15 yeas old. It should have taken no more than 15 minutes, even though I plan for 30 minutes. 4 phone calls later and 2 and a half hours later I got my phone. Your system stinks, I talked to each person he call with all of my information. You processed my payment and it still took another hour before I left. With the money that I have to pay each month I expect better company service. I will go back to the store because they are helpful even though they company is lacking customer service

The experience was absolutely great! Super helpful worker here who was able to help me out step by step the entire way through with a great attitude! I definitely recommend going here to Verizon.

Great store...always great customer service!

Marvin was very helpful and polite. A real big help!

Marvin was really great, very personable!

Marvin was very helpful and friendly.

My Galaxy 9S died unexpectedly. Went straight to TCC Authorized Verizon dealer and Marvin hooked me up with a new LG 5G phone. He was a great help. Very professional, courteous and friendly. Thanks Marvin!

Your sales rep Marvin at the Norwich Connecticut store was incredibly helpful. He took extra time to show me all my options thank you for a happy customer.

Marvin is an exceptional sales rep. He is always knowledgeable about any situation put before him. I am so impressed with him that I will sit and wait for him to service me.

Nice service and a good experience. I will go back to here.

Marvin was great explaining the different plans

My daughter went here to purchase an iphone 11 and Apple watch. Marvin was the technician who helped her and he was outstanding! He then took my daughters old Android Note 8 swapped it out with her Grandfathers Galaxy 5, upgrading him and making him very happy. My wife liked my daughters set up so much she went down and worked with Marvin and he set her up with an iPhone 11 and Apple watch also. While we were there I worked with Marvin and purchased a Galaxy Active 2 watch to add to my Note. I have to say Marvin went out of his way to make the whole experience for my family easy and quick. Outstanding personality and knowledge. We all would highly recommend visiting Verizon TCC and asking for Marvin. We certainly we return whenever we need something from Verizon. Thank very much Marvin.

Best experience buying a phone. Marvin is the real MVP. So kind, professional and got me the best deal. He knows his stuff and walked me through as he was doing the transfers. He also gave me some pointers and help with using my new phone.Won’t go anywhere else for my family’s phone needs.10 stars 😊

I went to two different Verizon retailers in Norwich, CT looking to switch carriers from AT&T and the difference in customer service was night and day. At the first location, the representative was very inexperienced. I spent hours with them and left the store with an unusable phone and lots of confusion.I go to the next location (a little before closing time) and Marvin B welcomed me warmly as if they just opened. He answered all my questions and we arranged a later date to go over things. I came in a couple days later to finish the switch and Marvin professionally offered me bundles that I could not turn down. We went past closing time (again) and Marvin’s attitude was impeccable, he remained very helpful and continued to maintain great customer service. After my experience with Marvin these past couple days, AT&T lost a great customer and Verizon gained a new one all because of one of their employee’s fantastic customer service. Marvin, you are the man, keep up the great work!- Jose

My family and I have dealt with Marvin on several different occasions over the years and he has been nothing but helpful and courteous to us. His insight and suggestions have been much appreciated and he is a friendly face at the Norwich store.

We had a great man take care of us I would highly recommend Marvin to take of all your needs thank you for putting in so much work Marvin to get our new phones !!

Once again Marvin was super. He is the only one i will go to. Very happy with the phone. Like everyone else would like lower payments but very happy.

Your young man at Verizon store is WONDERFUL. COURTEOUS AND SO VERY HELPFUL. CUDOS FOR EMPLOYING HIM.THANKS FOR HAVING SUCH A FINE EMPLOYEESINCERELY.,Jan Donan

We always come to this store! Tri and Marvin are great!

Kim was so helpful and awesome

Just want someone in your office to know what an asset Marvin at your TCC store in Norwich, Ct. Is. He has excellent customer service skills! He is very personable and truly wants you to understand your phone. He deserves a plaque on the wall with a gold star on it! I truly hope you will recongize his effort.

Marvin was excellent & very helpful

Marvin was great and very helpful

Marvin was awesome! Great service and very knowledgeable.! Definitely need him next time I’m in !

Kim was excellent!

Always a great experience coming in, Marvin helped me upgrade to the IPhone 11 with some new accessories. I’m loving my new phone, very happy with the care and service that he goes out of his way to provide to all the customers. Great work!!

Marvin was very helpful at the Norwich store

Marvin was very helpful! He explained everything thoroughly.