Produce selection and quality good and improving, pretty reliable. Best house baked bran muffins, best deal on rotisserie chickens. Modest but decent organic vegetable selection. Much better quality and prices overall than Safeway. Great butcher bacon, good price on brown jumbo organic eggs. Good store hours, friendly helpful staff. Reliable store, grateful its nearby.

Very mentally challenged, incompetent workers. Especially Jennifer at the registers. She has serious issues, and perceives that it is not her that has problems....

Not much variety, over priced, but friendly staff. Mostly clean. Not crowded. I will not return here.

The people that work there are the best. They all treat my family like we are friends.Please note the compliment is for the employees NOT the company that owns lucky. I am sure the company does as little as possible for the employees. Love the people that work there!!!!

Lower prices than SAFEWAY, However they need more CASHIERS.

The store is clean and well stocked with the basics

Lady at self check out area always is rude and never says a word to me when she comes to help

Good place to shop, good prices too

My Lucky account dosent work .

This store is clean, has good prices and friendly workers who seem to like their jobs

Best, long term staff ever! Friendly and helpful. They dont rearrange the store every 6 months, so its easy to find usual favorites and shop efficiently. Yummy deli sandwiches, great bakery.Luckys is a great all-around neighborhood market. Medium prices, good variety, and the best people!

Good service and nice people.

My Mom likes their prices compared to the competition. I think the other supermarket has better prices.

Great helpful staff

Clean Stone courteous fast service

Good place to buy groceries, but if your looking for the advertised sale items and you go past noon you can forget it. The shelves are empty of all the advertised deals. So it can be quite frustrating and disappointing if you go late because youre a night shift worker. Also some shoppers are rude if your trying to shop they get in your space and get very rude. Novato has some very rude people with attitude problems. I much prefer to shop at Olivers market for some of my grocery shopping needs. Olivers in Cotati has much nicer people but its far and a bit more expensive.

A place to shop for all grocery needs.

Right across the street from work!!

Great store Great employees.

You can earn points on qualifying purchases, and then choose the rewards you want online.

Very impressed with how theyve been handling the pandemic. Employees were helpful, every register was manned and someone was there to usher through the 15 Items Or Less Line.

I love coming here because its rarely crowded and I can make my way through the store without bumping into people. They have everything you need and often great sale prices. Staff is friendly and they have self checkout. Great produce and bakery. Deli and meat counter are knowledgeable and very helpful. Open till midnight which is good for late night cravings. Great store!!

These guys went above and beyond during the Oct. PSPS. They had their s**t together. They had postings if when they expected more products, there staff was super helpful despite going through the exact same things as all of us and they were understaffed because several live in the evacuation zones and had personal things to deal with. But the fact they stayed opened with such a cheerful and helpful demenior speaks volumes to how the store is managed and the type of people they hire. I live just down the street so its always been my neighborhood grocery store THANK YOU LUCKY and all the staff!

Store is good - nothing extraordinarily great about it... 4 stars more specifically for the nice/friendly that work in the bakery area. Awesome people!

Review of cashier service and product selection. Over all the service and product selection is good. Turkey is a big staple at our house due to some dietary resrictions. Very happy that we can get it hear as other markets stop caring it after the holidays.Unfortunately I am lactose intolerant so I look for lactose free cheese. I did not find any. So if you are looking for lactose free cheese this is not the place.

Theyre a chain store, with all the corporate evil that suggests, but they generally manage to stock the things in their sales circular--unlike Safeway down the street. No stupid club savings, but genuinely lower prices than the ahem competition. And theyre not buying out all the little mom n pop outfits, also unlike ahem. We made a switch, and we prefer Lucky.

Customer service is always outstanding! Each employee is so helpful. Ive lived in Novato for 50 years and Ive always looked at Lucky as setting the standard for the good old-fashioned customer service old-timers like me expect and appreciate.

Went in for a baby shower cake but was told that they dont do shower cakes. Then the lady behind the counter showed me personal photos in her cell phone, of the cakes they will do for a shower. After letting her know that I wasnt interested in any of those, she got rude with us. I left empty handed.

Love going to this market. Everyone is always helpful and nice plus your in and out. 5 stars

Hot bar lasagne roll is amazing !

The cashier was very pleasant to talk to. Positive conversation made me feel appreciated as a customer. Thank you.

🇺🇸Great help in the produce section finding the scarce supply of Granny Smith apples shortly before American Independence Day!🇺🇸 Happy 4th of July🇺🇸

I love lucky! The really fresh vegetables, and fruit. Yum! Delicious.

Love this store, friendly staff great prices

Great for most items, well stocked, reasonably priced, good variety. Custom service is only available if you ask; checkers accurate and relatively quick, but not very sociable.

I used to work here and loved it.employees are wonderful place is clean.i really miss it .but the state Im in theres no luckys store.i really wish i was still working there.

They had Christmas lights!

Excellent service prices and king cut New York strip steaks 👌 for next to nothing I got something two inches thick and wonderfully marbeled for six dollars and some change great place break ya neck to get there 👍

This Lucky has great selection of products and friendly staffs. The store always has sales on items too.

Best cakes on town. Michelle is super friendly, knowledgable about all kinds of bake goods.

Great place

Its a Lucky Supermarket you find everything that you expect there the staff is very good and helpful

I always go to luckys you can find great deals, Today i got a whole rockys free range chicken for $2.50 yea!!

Easy to find things. Staff is friendly. Well stocked supplies.

Night shift delia very disrespect full and ruld. Jan 3 8.pm. Safeway for know on.was it a racial thang. I dont know. Never been treated like that.iv never left a post but that treatment was very disappointing.

The staff is very rude and not unfriendly

Great local store. Some cashiers are not up to date on customer service, but most are very accomodating, and friendly.

Not to crowded. Usually good selection of seafood.

Customer Service at this location is the greatest. Thanks Tod and Tina!

Excellent selection. Better atmosphere than Safeway.

I love shopping at this Luckys its clean and has everything I need.

The roasted chicken is excellent and modestly priced.

Great meat prices . Friendly checkers

Some good deals in meat dept. if you look!

Its OK. A place to get something quick and simple.

No lines pretty well stocked nice produce

Good fresh produce selection. Prices are slightly lower than Safeway.

Cashier smoking outside entrance then goes in and handles our food. Not good! Another cashier who rang up my items was very unfriendly. Lucky market in Novato needs some serious help.

Reasonable prices good selection friendly associates

Everything is easy to find, and the staff is friendly and knowledgeable.

Friendly people, good prices

Easy in, easy out. Just the way I like it

Always good

Not much to like about it. Average and boring. I cant imagine why people shop here.

Great security team here. Dont mess with them youll definitely get caught.

I shopped there at least once everyday I love their staff

This Luckys is a great super market is great for quick grabs. NOT bigshopping.

Love Luckys, great prices and friendly staff

A GREAT place to buy groceries.

A great store in a death spiral. Under staffed, over worked people.

I asked the cashier, what was their sales tax, and she was clueless or just rude. Need customer service training. She was one of the senior employees.

Awsome customer service :-) I know where everything is.

Sale prices here are excellent.

Walked in last night around dusk. The wind was mild, but I walked in with my stocking cap from CVS ($7 for headphone beany) tight on my noggin. I bought grass fed beef and chopped tomatoes, guacamole. I talked with a few folks (My checker another customer the bagger and a manager) . I was positively impressed with the delightful demeanor (a little strained for one bagger). The food was very good. $12.51 for a very healthy dinner. The store was bright, warm, and the music low.I walked out, warm in my cap, listening to Shadowfax on Pandora. I continued walking home a couple miles, enjoying the darkening deep blue sky that framed my view of Mt. Burdell and Big Black ridge on a chilly dry evening.

The bakery is great, love the fresh bread and bagels.

Love this store, friendly and personal.

Good selections, good prices, friendly clerks

Close to home.... Good parking...

Great price and selection

Ok. Clen. And flours

We call it Yucky instead. Gets some weirdos at night. Lots of garbage for your kid to cry about when you dont get it for them.

I was Lucky it was near by.

Female staff in the evening are great

Nice flow

Best grocery store in town

Great items at great prices

Small store. So many things come in large sizes with no small sizes.

So very friendly. Shelves are always stocked.

A bit expensive, but a great choice for all your needs

Great customer service

Great Food Store

Always seem to overcharge me on items. $3.49 instead of advertised $2.99.

THE BEST. GREAT EMPLOYEES.

Clean and well stocked

They dont have much deals but is clean and friendly place

Very helpful workers

Close by and a variety of food.

Good location.

Quick place to shop

Great seafood & meats