Nick Cesare is the most amazing AT&T associate I have ever had the opportunity of meeting! Nick very clearly and informatively helped me to understand the technology of my new smart phone. He communicated in a very friendly and clear manner. I am very grateful and I highly recommend him to anyone who has AT&T in the area. He made me feel like a valued customer.

I loved that I was able to make an appointment and was seen right away, however, this store on Vista Way, Oceanside, no longer does appointments.Leonard was such a big help. I told him what I wanted in a phone, and he suggested the perfect phone, iPhone 12 mini! I wanted a small phone that fit in my hand, like my old iPhone 6s.I noticed he was good about acknowledging store guests, because there was only 3 salespeople, and no one to just accept payments or purchases. Leonard also told a customer that we’d be done in less than five minutes, which I’m sure the customer appreciated, as one customer walked out.The other two ladies did not acknowledge new customers or tell them how long the wait.I miss the smart board that had customer names and approximate wait time.So my 4 stars was based on customer service items in general, but my salesman was a 5. I was surprised to hear he’d only been there for two weeks!I’ll be back!

Has anyone just been completely taken advantage of by at&t?My husband took his phone to at&t in Yuma last year, paid it off and traded it in. He paid $500 to pay it off and got the 12.They took his money and phone posted it as a turn in not trade in and screwed us. We got no trade in value for the phone and after he paid it off that was our phone that they pretty much stole.We just recently found this out but before we ordered me a new phone, and us watches. Was told our bill would only go up $10 due to a promotion.We was lied to once again. Unauthorized changes was made to our account that made our bill go up a total of $80 a month 😭 I called at&t and they promised us a credit of half of what was spent and taken at the Yuma store and a call to resolve and disconnect our service since we no longer was to support them. The call was never received and they lied about the credit.Anyone else had this problem?We have had hundreds stole from us and we’re just done at this point.

I had just driven 3 hours back here to Oceanside, and stopped by this AT&T store to complain about a bill that should not have been issued. I walked in and Nick Cesare approached me with a very friendly greeting. I wasnt happy, but he got right on the phone, spoke with a guy at retail support. Nick was able to take care of the whole refund for me. He is an excellent example of how customer service should be in any retail store! Thank you, Nick!!!

If I could give a 10 star review to Nick and Leonard I would!! Nick helped me so much after losing my iPhone and Leonard was equally helpful!! Nick set me up with the new iPhone 13 and did it to perfection!! They are amazing employees of AT&T!

I went to the Fire Mountain AT&T store for assistance with an issue I was having coordinating my Samsung phone with my Samsung tablet. Nick was very kind and so helpful in resolving the issue. Anthony also contributed to the resolution of the problem. Five stars to both of them!

Nick Cesare at the ATT Store Fire Mountain was tremendous. He fixed my phone issues with professionalism, patience, and was extremely diligent !Jerry Ryan

I want to give one star but it makes me feel bad when I do because I know everyone is doing their best and staffing is short. I just walked in and waited for like over half an hour and ended up having to leave because I had to attend to other errands. I hope they all had a good day. Must be good service to be so busy when theyre able to provide service.

Today I visited this location. The worker named bianca has bad customer service. I using at&t more that 15years but this store is terrible customer service.Wont be going back to this location ever again.

I went to the store to upgrade my four-year-old phone. Nick Cesari met my wife and I and took all the time we required to slowly be walked through the choices of an upgraded phone. Then Nick patiently transferred all the data from my old phone to my new phone. Thanks NickLee & Kathy Albertoni

Before leaving for vacation yesterday, I spent nearly 4 hours in store and on the phone at a location in Oregon trying to upgrade my phone, a rather simple process. Lots of conflicting information, passed around on the phone and generally no knowledge of why things weren’t working.Got in town on vacation, decided to take a minute and try again to solve my issue. The employees here are top notch. Quickly greeted me, and had me in and out within about 15 minutes. The phone I wanted wasn’t in stock, but the lady was able to have it ordered and sent directly to my home. Quick, easy and by far the easiest experience I have ever had with a phone store. Great job guys!

Best location in north county by far with customer service. Have been to a couple different shops and only this one had people so eager to help me. All staff I encountered were extremely friendly, but Zach specifically went above and beyond even those high standards set in this location. Thank you all so much 👍

The low ratings on this store do not surprise me. Lazy staff and service. We had a simple fix that the ATT store refused to help us with or guide us to a solution. Needless to say hours of wasted time spent on lazy people. There’s a huge disconnect between online/over the phone service and in-person service. Unless you’re buying something and contributing to their commissions, you won’t get the help you need in person.

Came in on 4/23/21 to upgrade my phone. I did not expect to take too much time since I already knew what I wanted. Bianca could not make the sell. I guess they were having system problems. She told me only her manager could fix the problem. I asked to cancel my order CONFIRMED SHE DID NOT NEED ME THERE TO CANCEL MY UPGRADE. I come back in today 4/30 only to find out she did not cancel my upgrade ( I didn’t not walk away with a new phone ) I am not able to buy a new phone today. They can’t even order the phone I want. Still waiting to get problem resolved.

No delays being seen, Zac resolved my issue and I was in and out inside of 15 minutes, after having spent hours online not getting anywhere. Havent had any problems the half a dozen times going into the store.

I was having a family members phone number portered over from a different provider and was directed by AT&T over the phone to visit a Corporate AT&T Store to obtain a new SIM card to finish up with the Porting Process. When I walked into the Fire Mountain Store in Oceanside, I was greeted by a man that told me that “They just don’t hand out SIM cards to everyone” and that “AT&T technical service over the phone was wrong” and I would have to return with the device before he could help me. I drove across town and purchased a new SIM card from a third party AT&T outlet, went home and completed the porting process within 30 minutes with AT&T over the phone.I’ve spent a lot of money with AT&T products! The guy couldn’t simply look up my account and send me on my way with a fresh SIM card? Time wasted.

I meant to tap 5 for the 1st question. I was extremely satisfied with the service I got. Paul & the Mgr. we’re very friendly, professional & knowledgeable! I couldn’t have been treated any Metternich!

Had an awesome experience at this AT&T location!!!! Walked in and welcomed by their pleasant staff member. Only waited a few minutes and got assisted by Alyssa. She was very precise and detailed with her explanation, open with all the questions. Easy peasy with our transaction, smooth sailing with upgrading both mine and my husband’s phones. Very good with following Covid-19 guidelines. Seen them wiping down kiosks after use, practicing social distancing, and sanitizing hands and work stations. Will definitely keep coming back here and won’t mind driving even if it’s 40 minutes away from home!!!

I’d like to thank Garrett for the amazing customer service. He answered all the questions I had very well and helped me pick out the perfect new phone! Garrett was very positive which made my visit great. FIVE stars for him!!

Today I needed to upgrade my iphone7 to an 11.... so of course I started at my local AT&T store in Oceanside. I was waited on by Garrett!! He was kind & patient and very knowledgable and talked me through the answers to my unending rally of questions. He was then joined by Lambert, the store manager who was also very kind, patient, & smart! I was very fortunate to have such outstanding customer service reps to take care of me. Thank you both again.....I’m smiling behind this mask!!

Garret was excellent in setting up our new phones and transferring the data and apps to them. Appointment was easy to make and we did not have to wait. Garret made it so easy

I am amending my review in order to determine whether my concerns will be addressed and solved. The date in question is February 8. The outcome of that meeting will determine any future amendments to this review.

The absolute worst store to visit . I had a a 12 noon appointment with ATT Oceanside and i arrived and no one was there to serve me, the manager told me to come back at 1pm . I told her my problem and she did not want to help me and walked away .There were three ATT employees available and everyone of them looked the other way when i asked them for help . why are these people even employed if they do not want to work . Customer Service is horrible .

Awesome customer service!! i walked in to the store and was greeted right away. i didn’t think they will be able to assist me that quick. i was originally in store to pay for my bill. the girl asked me if i needed anything and i remembered i have some question with my bill. she was friendly and very knowledgeable. she offered to review my account and even offered to assist me in the future. i will definitely come back and do business with ATT because of them.

Great experience! Mariah was so helpful and patient. She explained everything and showed me new features to use. Highly recommend visiting this store.

Nick is amazing ....he took the time to help my daughter and I plus check customers in .....Excellent customer service ......I definitely will recommend my friends and family to 2530 vista way in Oceanside.

Gabriel was incredible! Thank you so much for your help :) I recommend everyone come here

Wow, I went in to this AT&T store today for information & to figure out if I was on the best plan for my family. Turns out I wasn’t! The customer service rep that helped me was Mariah. She was awesome. Extremely knowledgeable about every question I had & got me set up on my new plan. AT&T should clone this woman!Thank you Mariah!!

Mariah was so helpful. She took her time to explain everything to me and made my experience of getting a new phone painless. I appreciated Mariah’s exceptional customer service!!

I called earlier in regards to my Uverse service that I set up at this location last year. I had questions about my contract and spoke with Mariah, she was very helpful and pleasant! Good customer service is difficult to come by during these times and I am very pleased with how she provided such a refreshing experience!

Team is awesome. Alyssa is super sweet! she helped me with my screen protector even if i did not buy it from the store. i will be back to buy accesories with her.

Richard Badillo was outstanding help I am currently with Sprint but my bill was too high and he showed me what I was paying for and that It didn’t make sense he show me the plan I could use and The prices that would come with it I really appreciate the work he did for me please hire more people like himGive this man a raise 🤝🤘

Mariah is truly the best at ATT. She’s extremely knowledgeable and patient. She makes sure your needs are fully met. She goes above and beyond to help you. I will only go to her.

John Castro is very helpful getting my daughter and I our upgraded phones and saved me money on my new plan, $1400 in trade in and linked my work discount.

Staff at Oceanside location just save ATT customer. Staff here are very welcoming and helpful compared to other locations I have been. They helped me with my crazy questions!! Love the team and will definitely come back!!

None productive. A useless business that provided absolutely no help. A waste of time.

Amazing customer service! Mariah was absolutely amazing. I was greeted and helped the moment I walked in! She got me in and out and I left with a better deal than what I came in for!

Quick, had what I wanted and everyone was friendly

Leijha was very helpful with our billing issue

Helped me with my issues.

Richard is always super helpful and thorough with getting your needs taken care of.

John really helped me out with my business needs and concerns. He went through my account and saw I was paying way too much and changed my plans, so I can save over $100 a month. Everyone was friendly and managers really made me feel like my business was important.

Abel was very helpful & patient. I love working with him, this is my go to store because the experience is always good. Thank you to the management team for helping solve my issue. Jessica is awesome.

Garrett, lambert and one other lady that was at the oceanside fire mountain location on 09/25/20 at approximately 7:45pm were awesome. I got there literally almost at their closing time but they where still kind enough to help me with some issues I had. Great Costumer service, patience level was on point even though I was freaking out. Thank you guys so much.

Great service. Abel was very patient with my phone set up and transfer. Great place to shop. Thanks.

Lucino was great to work with. Attentive and patient. Great experience!

When my husband and I arrived we were immediately approached with a greeting and how she can help us . She was very patient and kind and answered all our questions. She wrote everything thing down and made sure that we understood the whole process on getting our new phones . After she was done she reviewed everything with us once again made sure that we understood what we had just done . I was very comfortable and satisfied with the changes we made . Her name is Mariah, Like mariah Carey excellent customer service !! I would recommend her to all my family and friends.

Garrett and Jessica were so amazing. Definitely did everything I asked and more. Got done in a short amount of time AND Garrett fixed my bill after spotting an issue I didn’t even know was there!!! Great job !!

Mariah has made the experience of switching from T-mobile to AT&T such an easy and wonderful experience. She is absolutely amazing and was extremely helpful! She even helped me choose a cute case and screen protector to go with my new IPhone 12! If you need help with anything, my fiancé and I definitely recommend going to her, especially to upgrade and trade in your phone. She’s fantastic! We really appreciate all the time she spent with us to get everything worked out and to help us take advantage of the promotions that AT&T is offering. If you see this Mariah, thank you so much for EVERYTHING! We will be back to set up our internet and cable with you!! :)

Store employees are great. Manager Lambert made sure I was taking care of. Ariana is also awesome. Very welcoming. I will definitely come back.

Went in with a whole slew of questions and probably spent an hour picking Ruben’s brain about the specifics of my account. I was super unsure of what my husband had signed up for and he went through everything in great detail and was super patient with me. Definitely ask for Ruben if you need help with billing info and package information!

Went into the store to correct my phone issues and Garrett and he manager lambert were amazing very patient. I’m old and not to good with phones but they took the time to show me how to use email calls and text and search google. They also were able to save me a lot of money on my TV And Internet . I got the new ATT tv amazing love the voice remote thing makes it easy.

They are always very helpful. They make you feel welcome and provide excellent service with a positive attitude and a cheerful smile.

Garrett was very helpful polite, and patient. And he solved my problem...

It was a pleasure and restored my faith in AT&T. The previous location on old Grove Road in Oceanside had me disappointed to the point that I was going to switch service providers. I have been an AT&T customer with many business lines for over 12 years.

Extremely knowledgeable and patient service rep got all my information off of my antique outdated S4active phone transfer the Samsung info over to the iPhone and I’m good to go looked it up online would have taken me most the day to get it done very grateful

Had the best experience in store abel and he manager Lambert made sure to take care of all my needs I had an issue with directv not being able to get installed and they showed me how the new ATT tv works which is really cool. Make it easy to use and find stuff. They made the process easy and simple. Abel also help me with my business landline and getting to help I need.

Nick was so kind and helpful, and I would recommend him, he is a credit to ATT

This girl Mariah is an awesome employee that made me feel comfortable and really worked hard to understand what I was needing with my phone and tv without being impatient and that is golden to me. Please put lots of brownie points in her file thank you so much, Nicole Monte

On 10-3-2920 n about 2:30 pm I showed up at the ATT store at 2530 Vista Way in Oceanside Ca. I Greeted by Mrs. Megan Meade; after a few minutes explaining her my situation she turned too getting the best promotional sales to meet my expectations!Her attention to detail knowledge and enthusiasm made the visit pleasant to resolve my situation and made my 10 year old nice a very happy person!Thank You Mrs. Meade!!!!

Maria was a huge help for me and my wife. She not only helped us but she set up my watch is our phone and took the time to make sure we knew what we were doing before we left. To simply put it probably the best employee I’ve worked with in a very long time thank you so much.

Electric water bottles.

I am so disappointed in this store. They completely take advantage of people and hold back the whole truth. Do not send anyone here who is technologically deficient and expect them to get a fair deal. Im disgusted. They have lost my business and I will not refer them again. Shame on you guys...

Initially I would give this location a negative 20 stars, my customer service experience has been extremely appalling and substandard with the previous managers Tim Hoffman and Jeremy Taylor. Thank goodness they moved the managers around and they placed Alyssa Bawalan at this location. She not only took care of the insurance issue (that I have been unbelievably dealing with since June!) on my first visit with her, she even replied to my text message to check on the status of the issue with a phone call. She is worth her weight in gold! Excellent customer service, she should be educating and training the staff on proper customer service for all AT&T locations as far as I’m concerned. Thank you so much for doing a great job Alyssa! I am so relieved my issue is finally resolved.

These are good people and dont push you to make a decision that youd rather not make. The products are a bit costly but they are in any phone store. Ive been doing business at this store for a long time and every agent Ive worked with has been really nice and helpful.

The girl who initially helped me was good. When the manager got involved, it went completely downhill from there. My receipt says his name is Lambert. This guy has ZERO problem solving skills and is very sarcastic.

Got ATT just under a year ago. Switched both home and cell over. (Best deals... I was wrong)they day I switch from verizon to ATT all my group text ability on my phone is loss, they say they help fix what they broke. Sadly as always they lied. they tell us we can get 300mps then come install, its only 50mps. If that wasnt bad enough, they net isnt even at 50mps. Never has been. It got close around 46pms but generally 15-30s. We have called, complained, nothing got done. Nothing ever fixed. Nothing improved. Not even them trying to remedy cost for service loss. ATT is a joke if they think this is ok.During all of corona they cant provide the services on the contract yet we still have to pay they lastbof our funds. Corporate greed? Yes

Luke was awesome!! Thank you so much!

Mariah Lopez Has been extremely helpful after numerous attempts calling customer care. They were not able to come close to providing the information needed to unlock my phone. I am still not totally satisfied with AT&T phone and internet service. I have been lied to about package plans, benefit for being a long time customer, payments. I have only come to believe that customer phone service are careless, have no sympathy or support. The attitude is simply “outta sight outta mind”.We have asked for compensation and understanding to our/ my familys hardships. But instead we have been scoffed and embarrassed. It is sad that the sales floor representative deal with customers who are in rage after when dealing with the neglect from customer care on the phone/ #611. This entire store has a genuine customer care. Mariah was working diligently and you can tell by her interacting with the entire staff on the sales floor, they were communicating and tackling my situation. This was a great team who works together. Thank you Thank you Mariah Lopez and staff @ Oceanside AT&T.Raul R.

Very easy and fun. Great person. Thanks.

Megan was very kind and helpful.

After waiting 20 minutes at another location we came to the Vista Way location and were pleasantly greeted at the door by James who helped us out through the whole process of getting our phone replaced We were in and out in 10 minutes. Great Service Customer! Thanks again James!!!

Jessica was one of the most competent customer rep we have ever dealt withShe did not let any barriers stop her in her tracks and worked through them all to get us through a some complex change.

Customer service is no really up to today’s standards, I bought a phone at the store and they didn’t have it in stock, they said it’ll ship and that we will get a tracking #. The link says that the number is incorrect, I called UPS and they said is on ATT side, then called the ATT store manager and she blames the automated system and told us to wait a few days. This does not solve the issue and is another example of why stores are closing and everybody is choosing to buy online. The number one reason that we still buy at a store is because we believe in good customer service and buying at your local store you help create more jobs. But, when employees don’t care there’s is nothing you can do. I guess the automotive system will take over.

Changed from 5 stars to one. Read the fine print. No such thing as a free phone or paying off previous carriers completely. Honesty is important. Cell phone companies will be phased out in a couple years anyways.

Great experience during these hard times was helpful and made sure everything was handled and clean

Just got att tv so cool so helpful in setup and made sure I was going to get help at home if I have any questions. Will be returning to this location for future purchases.

Allyssa was very helpful and patient with us. Very very good customer service

Everything was great, i just hate being in one place for a long time.

Mariah was wonderfully helpful...unlike trying to do things online or telephone.

1-14-19: Had emergency phone replacement and an expected Brian took care of us! Thank you.The new manager Brian is awesome. Knew him from the Vista store and he WILL get this location back up to 5 star!

She was the best and very helpful.

The management and staff were very helpful.

Very great customer service Abel was very professional

Alyssa was very helpful with connecting my familys phones n watches. She was very friendl . Professional

I tried setting up a business account. ATT told me to go into the store so they could I.D. me. I reluctantly went, but ATT said the way the employee did it was incorrect. I went back in and the employee didnt know what to do. We called a manager who said to call ATT again who told me teh same thing again. I finally went back in there the final time to close my account so I could switch to another carrier. They could care less that I was leaving. No question, just ok, have a great day. Happy to not be a loyal member anymore after 10 years.

Totally rude robots that can not use their brains to resolve customer issues. Beware, worst run store in all Southern California. Check reviews. While waiting witnessed same condescending behavior I experienced toward other customers. Basically, they are there to tell you you are wrong and escort you out. Wish they would close store so business that actually serves the community can move in. Other corporate stores are awesome and are extremely helpful, worth the drive.

Every single review here is correct. There was a total of 10 or so employees standing idly as I walked in. They looked at each other instead of coming to help me. Finally one came to help, was not able to do basic things (account independent) for me which he wasnt sure how to. Had to ask the manager to help, who also apparently wasnt able to help me. Finally, I accommodated for them instead of the other way around and they wouldnt let me walk out the store with something. The best part is: I came in for an in store pick up on a device I had already paid full price for online and just wanted to come in and pick it up. The email said all I needed was my ID and nothing else. Which I have previously done at other AT&T locations. For some reason, this branch operates on a different rule set which doesnt seem to serve the purpose of customer service. Will never, ever, visit this place even in an emergency.

Best experience ever, right in and out!!!

Im not one to write reviews. In fact this is my first ever review. I went into the store to get a new iPhone since mine broke. They pulled my information up and told me since I wasnt the administrator on the account there was literally nothing they could do for me. I spent the rest of the day trying to figure out my options to get a new phone and nothing worked. I understand not being the administrator on the account is an issue but they offered me no options or help. Generally in customer service you never use the phrase theres nothing we can do for you. So annoyed, they need better informed/ trained staff. I ended up going to a different store and they were more helpful. They had the administrator add me as a authorized user and I was able to get a phone.

Go see Amanda shes a problem solver. She did a wonderful job helping us resolve some issues.

Chad was very helpful because he saw the frustration in my mood. I did not do well with the tech Michelle on the phone so I was going to return the Roku system. Chad walked me through the process and activated the 3 Roku firebricks. I appreciated Chads patience and sincere efforts to help me. I like all the staff at the Oceanside Fire Mt store.

Lucino greatly assisted me in setting up my account and finding discounts for my current plan. He helped me save over $30 a month while also upgrading my plan. Very friendly and professional.

I dont often write reviews, but my experience yesterday warrants one. In a sea of negative comments I thought I should point out what this store is doing right.I went in yesterday under unpleasant circumstances-stolen phone. I was there during lunch time so it was pretty busy but I still only waited less than 5 minutes. James helped me get a new SIM card to put in an old phone. He was super kind, courteous, and best of all fast! I had my two tired kids with me so I really appreciated his speed.I am really pleased with their customer service for this interaction, I will readily recommend this store to friends and family.

Went in on a weekend didn’t have to wait long. Got a new phone and adjusted my AT&T services and had all my questions answered with no issues.

Always helpful, nice, and fast. Reo and Richard are awesome guys! Thanks for your pro service guys!

Very nice place. Good friendly staff always friendly and helpful nice manager

This review is for A t and t cable, internet and customer service. They suck, service is bad, always mistakes on bills, overpriced, and rude. Customers should not have to spend an hour a month calling them to correct their error. Every month a call had to be made where they overcharged us for a locked in contract to be corrected. This industry seems to price fix their services too. Good riddance. Furthermore, they want to charge you 5.00 for a convenience fee to pay by phone.. Stamp and snail mail more convenient and cheaper.

Store was great. Especially Mirah. She helped me with a billling problem. She is a great asset to the store. All of the employees there are great with their customer service skills. However, Mirah is exceptional!

Went to confirm my Id front desk person checked me in and ignored me, another girl went to lunch, unless you are going to buy something they ignore you over 25 minute wait.