Recently I was introduced to MaxTool and a very unique sales person. His name is Jesse and he is amazing. I ordered a tool from a competitor (first mistake) only to find out after nearly two weeks of waiting and being promised the tool within two days, they didnt have the tool in stock. Short story, I cancelled the order and called MaxTool, talked to Jesse who told me they had my tool in stock and would arrive within a few days. It did. What makes Jesse amazing is his enthusiasm and passion for his work. Its hard to find that on the Internet business platforms. He keeps his promises and provides you with an enjoyable journey at the same time. For a purchasing experience that will make you smile, thankful at the same time and convinced you are appreciated for your purchase, call Jesse. I highly recomment MaxTool, Ill be shopping there from now on.

I bought a generator from Jesse at Max Tool. The transaction was flawless. The delivery was on time, and the product started and worked as it should. Great job y’all at Max Tool.Darrell

Jesse was our salesperson, excellent communication skills and is extremely knowledgeable. My husband Scott says that he was very good at following up on his questions. The generator we purchased exceeded our expectations. Very happy with the product and the service we received.

At first I was worried about my order with this company due to the fact I didn’t get any confirmation email on my order. Several days later I finally text chat with the company and immediately I got a response from Briana with my order receipt and the FedEx tracking number which shows the item would be delivered today!!! Dam!! What Service!!! First of all, I live in Hawaii and everyone knows how complicated it is to ship any big/large items to the islands!! It’s usually “Sorry we don’t ship to Hawaii”!! But not this company!! They shipped it out the next day!!! No question asked!! Now that’s FAST service!!! The cost of shipping was fair considering the large and heavy item I ordered, but to have it here in two days is insane!! VERY HAPPY with this company!! Will be definitely ordering again…. Thanks MaxTool!!! And thank you, Briana for your time and quick service!!!

It was a great pleasure working with Anthony Boston he was very helpful knowledgeable and customer friendly thanks for your help

Very knowledgeable. Fantastic customer support! Will be purchasing a generator from MaxTool as soon as it becomes available.

Im not sure about Max Tools business philosophy, but I am sure of one of their employees, Jess Hurt. One of the best internet purchases I have ever had. Jess left me with a feeling that the purchase was not all about the sale, but the customer. It is refreshing to know that their are employees who are working for a purpose and not profits. I hope Max Tool knows and appreciates those employees...!

Excellent customer service! Anthony Bustos was very helpful and immediately resolved my issue.

Trustworthy American 🇺🇸 company! Sales representative Jesse Hurt is extremely professional, competent and knowledgeable, and explained everything I needed to know about the Duromax XP1300HX Dual fuel generator. One week lift gate delivery was smooth. Mr. Hurt was also helpful after the sale. Will not hesitate to purchase from MaxTool in the future! Ask for Jesse and he will take care of you!

KB help me out and I have to tell you that I own a Food Service Company and would love to have someone with his customer service and knowledge work with me. An excellent person to have! I also have to say that I am a huge fan of Duromax equipment

I had a warranty problem with my generator. I had the pleasure of working with Brandon Brower on a solution to the problem. Brandon was attentive to the issue and on top of every aspect of the resolution. A true professional! I am very happy with my generator and with the customer service provided by Brandon.

Good products, fast shipping and terrific customer service. Ive ordered thousands of dollars of tools from them and will continue to do so.

Briana, thank you for your excellent service. There is one issue that Im sure has nothing to do with you personally but is important. The ISP wont let me download the receipt because they cannot verify that the download doesnt contain a virus. Do you have any information on this? Ive never had a this warning before.Great job Briana! You returned my text and a fix (pdf) to get around my problem. Your the best.

Very happy with our purchase. The Customer Service Rep. Anthony is the best, he is very knowledgeable and took time explaining the generator and it’s capabilities.

Great Customer Service … quick and responsive.

Anthony Bustos was knowledgeable, easy to communicate with and went above and beyond to help me find whats best for me and my needs. I would definitely recommend Max Tool!

BUYER BEWARE!!!! This place is a scam. They charged me for 2 and only shipped me one and will not answer the phone. They wont help me at all. They know the system in ebay on how to scam. I just want what I paid for.

My husband purchased a DuroMax xp13000E from Maxtools back in May to replace our 05 Generac 10500 surge and 7500 which was starting to show its age. We had a 7hour electrical outage due to a lightening storm, and Steve was FINALLY able to give the generator its maiden test. The generator worked flawlessly! On the old generator we had to shut the A/C (which aint happening in coastal Texas) or the well since generator could hold the load but it was the SURGE that blew breakers. When the A/C kicked on the DuroMax grunted a little and ran flawlessly when the well kicked in. Jesse Hurt was the salesman that talked with Steve, taking his time, and explaining all the questions, Steve asked. I can highly recommend this generator, if you live in the boonies AND like to be comfortable with no worries. Talk with Jesse hes the man with all the answers.

BUYER BEWARE. I only got half the parts to an order. Have fun trying to get the other half. Youll magically not even be in their system.

I would like to say that kb was amzing help from the start we have been waiting over three months and he has been helpful the whole way I could not ask for a better person to help us I just want to say thank you very much

I purchased a generator from the company through Amazon but it had no key or Manuel. I called and had the fortune of speaking to KB who made it far too simple of a fix. Immediately he expedited keys to my home and I had an emailed copy of the Manuel within seconds!That you, KB! You’re a great customer service agent and an asset to DuroMax!

Max tools was very easy to deal with and had the product I was looking for in stock when most others did not, at a fair and competitive price. The rep that helped me I believe was Denzel Diamond, he was very helpful and had or found the answers to my questions.

Great customer, service will definitely do business with again

Great experience from start to finish. It all starts with people and Jessie Hurt is old school when it comes to servicing a client.. continues to follow up to be sure I have all I need.. 5 stars are not enough!!!

I had to return a package that was sent to the person who used to live here and Briana was super helpful in expediting the return. she is an absolute credit to this company and im so grateful for her kindness and efficiency.

They can’t even ship the number of items in stock correctly. Ordered 5 items, one on back order which I knew when I placed the order. I received only 3 of the 4 items in stock which took a week (and FedEx missed their delivery date). When contacted, they thought they shipped the 4 items and instead of shipping the in stock item right away, they open up an “investigation”. Their email says someone will contact you shortly. 5 days later, no contact from them. Contacted them myself and they said the person assigned the case will contact me in an hour. They never called back. It took an extra 2 weeks to get an item in stock, shipped. They are NOT customer focused. I won’t be buying from these guys again.

One of the best, Hands down people that I’ve EVER, had the please of dealing with. He went WAY FAR above my expectations and knowledgeability of his product, he also set everything up band made the entire process unbelievably easy to understand. I hope all the agents are just like this one, and if not maybe some more training and classes for customer interaction as well as product knowledge. It was a real pleasure. And I give him, a 100% job Well done and performed his duty, flawlessly and a perfect Experience, front to back..

KB was extremely courteous, professional, knowledgeable, and helpful. He made what could have been a difficult process easy for me. I look forward to working with KB in the future!

Deceptive internet advertising. Advertised a Honda Inverter Generator Parallel Kit that was on a Fourth of July Sale. The picture in the advertisement showed and EU2200i linked to an EU2200iC and a happy couple running their RV off of these 2 generators. MaxTool sent 2 of the same i model generators and not the C Companion generator. I was forced to pay an additional $100 for their mistake to swap out for the correct generator. It took daily phone calls for 2 weeks with each representative promising to make it right but then doing nothing. Its not worth the stress and aggravation to save a few bucks.

Since Max Tool opted not to post the review that I wrote on their websiteregarding one of their products, I thought Id rewrite the review on this site... I purchased a Ventamatic CX1801HUB 18-Inch 3500-Cfm Ducted Whole House Fan w/ WiFi from Max Tool. I was excited to receive this whole house fan but was extremely disappointed when I received it. Almost every component is either damaged or so poorly made that theres no way I can install this system. The foam tape used to seal the damper box has huge gaps and doesnt stick properly. The dampers wont close properly. The ducting does not have any insulation for noise reduction and the fan housing is dented. I could go on but whats the point…. Max Tool was helpful with facilitating my return so this review is about the product they sell and not their customer service. If they would have allowed my product review on their website, I would not have posted it here.

Spoke w/Denzel - he made my order smooth -he was very friendly - looking forward to receiving our generator!!!!

Denzel is the greatest!!!Every encounter with him is perfection.Any questions I have he does the research necessary and then we continue to the purchase.Thanks,Ken Stevens

Denzel was extremely knowledgeable and helpful with my order!!

Anthony Bustos was super. He answered all my queries right away and fully. Ive been shopping over a year for just the right generator for my RV, and he found exactly the one I needed, and I bought it.

Very good customer service from KB. I had a lot of questions not covered by the instructions. KB had the answers clear and useful. I wish all CS people were that sharp.

This rating is for the customer service rep Denzel. He was very helpful and answered all of my questions. The product I ordered has not arrived yet.

I spoke with Khari, one of the product specialists. I needed advice on the right type of portable generator for a large RV. He was terrific. It was like going to generator school. I now know exactly what to buy and how to use it. Thank you Khari!!

I had an issue that has been going on for approximately 11 months, mostly caused by a local repair shop, in regards to a part for my duel fuel 13k DuroMax. After speaking with KB for just under an hour my problem was resolved well beyond my expectation. Exemplary customer service. KB is a credit to the DuroMax company.

Great experience, Anthony Bustos was really helpful, everything was straightened out, really happy

Mr. Khari Butler was very helpful and knowledgeable of the generator that I purchased. Excellent customer service! I highly recommend the Duramax brand for your power generator needs and speaking with Mr. Khari Butler.

Eddie and the Max Tool folks are Fantastic to work with... Will be a repeat customer for sure...Thank You

Kharib with Duramax helped me trouble a problem I was having with my generator. He was very knowledgeable and professional. He pointed out a few things that helped point me in the right direction. Good job Kharib.

Couldn’t be happier, exceeded my expectations with the promptness with which they addressed my concerns. Friendly and helpful, couldn’t ask for more.

Ran all over town trying to find a battery for my g Dura Max generator...nobody had the right size...called rhese guys and had one ordered in minutes

Anthony was awsome, new the product and even got me to buy the support table, thank you

GREAT job Anthony fast service problem solved

I had an older Duromax 10,000 generator that had been used a lot, and finally wore out some parts, plus someone using it had hooked it up incorrectly and burned some parts up. I hated to scrap it, but after much effort, could not find the parts I needed. I talked to Bandon B. at Maxtool, who went out of his way to get me the replacement assembly I needed, and later went out of his way to help me find another part. The unit runs like new again. Thank you Brandon.

Misleading return policy. Make sure you’re really confident about what you are buying because they will charge you 20% to return it. I’ll never make that mistake again. Amazon is definitely the much better way to go.

Their customer service is awesome, received my table saw a while back damaged. (No fault to the company) However a simple phone call to the company took care of the situation. They picked up the damaged unit and shipped another brand new unit to me just in time for my job deadline.

Second review this year, but a repeat customer since the early 2000’s when they were in San Dimas/Glendora. I ordered a Milwaukee m12 drill and there was a offer of a free bare tool with this purchase. Made the purchase but did not add free tool to my cart. When I called to ask why I didn’t get the free tool I found why but they’re sending me the free tool anyways.Really appreciate them not hassling me on a technicality and will continue to do business with max tool.

First item was damaged however customer service Sena Trottier was phenomenal and handled it right away. A company that really stands behind what they sell.

Good prices, great deals. But best of all is their customer service.

Great service. The tool arrived quickly and in good condition!

Richard was very helpful in the showroom with helping me choosing out the right impact set Ive been looking for. Most definitely will be back!

In tough days with delivery delays I received what I ordered. On time in perfect condition.

Horrible company to do business with! Customer service is non existent! I only received half of my order. I have tried calling customer service no answer so I leave message no call back! So I email them for 4 days no contact or response from Max Tool! Im not sure how they stay in business providing the lack of service they have!

Had a wonderful experience at this store! Had issues with my delivery, called in and their team was quick to authorize a pickup with the carrier so I wouldnt have to wait extra days to get my generator! Life savers!

Eddy Reyes was very helpful educating me on generators and assisting with placement of my order. Customer service has been excellent. Thank you.

The automated help was very fast and efficient. I am glad they have it.

Very nice, helpful and easy to talk to

I have received nothing but great service with Maxtool. I was in the market for a Christmas present for my father. Jesse was very patient in helping me with choosing out the perfect gift for him. He even said he would gift wrap it for me! I truly appreciate that now and days companies go above and beyond expectations! If you ever need help with your purchase, just ask for the dinosaur in the corner (Jesse told me to say that) . Top Notch Service!

Love this company ! Eddie was great helped with everything we could ask for!

Had a hard time with placing an order online, so I happen to call in and their customer support team was able to help me out with placing my order and they even gave me a follow up call with my tracking information. Great overall service! will be back!

Thanks Anthony Bustos, Cleared up my concern

I really wasnt enjoying my experience until I finally spoke with cilantro. He actually really cared about my order and jumped through hoops to help me out.

Loves the way they followed up with me to make sure I received my package in a timely manner! Top notch post sale service!

Now and days Amazon is taking over the online marketplace, however companies such as maxtool still have a lot to offer. I was in the market for a some dewalt batteries... and not only did i get a deal on some free batteries with my purchase they shipped it just as fast as Amazon. If you are a tool guy/girl please make sure you check out their promotion page on their website!

The reviews are right. When you order their website says that its in stock and will ship the next business day, it want because they DONT have itor their to lazy to see that it does. Google the product and model # you want and order from another website. Seriously! I also took the time to sign up and write this review which I generally would not do.

Great experience with Maxtool! Had some issues with taking delivery at home, but I was able to reach Customer Service who helped me having the shipment held for me to pickup so I can make sure I received it before I went camping. Excellent customer service!

Customer Service Representative promptly answer questions, submitted quotation and process payment but a week after I have not receive order confirmation nor expected delivery date. No phone call or email providing status. Poor customer service.

Great Service with helping me troubleshoot my generator.

So far I have purchase two tools from here, so far they have been working great! Service is very helpful and welcoming. Only thing that is a upsetting as a veteran is that they don’t have military discount. But I suppose a business is a business and not all are as giving as other to the veterans. (Don’t mean this in a negative way just business perspective as I studied business for several years). None the less love visiting the show room!

Thank you Mr. Brandon Brower  on your quick response. Had a broken Spark Plug Cap on my new Honda 3000 IS generator and it was quickly taken of. I had the part in one week.

Great place for Contractors to purchase their tools! We recommend this company!

Company that irresponsibly conducts business by sending defective products. Stole my money without attempting to resolve the issue. Potential buyers - please beware.

Was needing to service my Dewalt Drill. Even though I didnt buy it from them they were still able to assist me with sending my tool out to the service center. Thank you !!!!

We ordered a $600 product from MaxTool. It turned out to be defective. We were given the run around initially when we tried to return it. They claimed that we were outside of the return period. That was incorrect. Then after personally speaking with their rep, Sinatra, he made it sound so easy. He told us to simply return it to them in the original packaging, with all of the information written down (issue, RMA #, shipping cost amount)... and we would be fully refunded for the defective product as well as the cost to return ship. We did exactly that. Of course, we didnt hear back and had to follow up with them. Finally, we received a refund.... BUT a partial product refund... nothing towards the return shipping cost ($350!). We called back again to find out why. We were then informed of a 20% re-stocking fee. That was the first time we heard about it. It was never mentioned in the several previous conversations with Sinatra. I looked into their policy and found that they can charge a 20% re-stocking fee if the returned product, upon return, is examined and found to be working. Convenient, huh? We called back numerous times and were either put on hold waiting for a manager that never answered, got disconnected or could no longer get through to them. Our messages were never returned. After Amazon helped me facilitate a call with a manager, I eventually was refunded the re-stocking fee as well but am still out the $350 for return shipping. The manager said that it is impossible for them to refund it. I end up paying $350 to return their defective product. Why was I told I would be refunded then?

Had some issues with damaged product. After several calls Jose was able to help take care of our customer and have a replacement sent.

Appreciate the great service along with quick shipping!

Was in a bind when my Dewalt DW087 laser came up missing from my work truck and I needing a replacement asap. Maxtool was able to assist me with give me a great price and shipping it out same day. Thanks Maxtool

Long story and still not resolved but this company does not care about customers and if you are smart stay away. also they ignore your e-mails. they do not notify your existence with friendly notice they received your order, they sent your order or any notifications.they say they are FPO AP friendly well if your military stay away they know your thousand miles away and most times cannot spend time going after them.

Ive made many purchases from Max Tools, all worth the money. Great customer service, every time. Im waiting on a 36 pipewrench on order, it didnt arrive on the date promised. I dont blame Max Tools for this inconvenience... If they wait, I wait. No worries. Thank You Max Tools for your services.

Was missing my order, only to find out Fedex misdelivered to a different address. Luckily I called customer service and they helped me start a case with the carrier and eventually reshipped my order. Thanks Maxtool for saving this mess!

They shipped me the wrong item, however I then spoke with the customer service manager (Jose) and he was able to assist me with picking the item up and re-shipping the correct item to me. Glad to see that there are still customers service reps that are genuine and helpful!

Anthony Bustos the phone seller lied to me:1) Said shipping would be via FedEx (also so states on the invoice) but it is in fact a carrier unknown to me2) Said shipping would be from a warehouse in Tennessee but item shipped from Ontario Calif.3) Said shipping would be 1-5 business days but the carrier states there is 7-day transit time and the item will not even be in their VA terminal until 8 days after I placed the order, plus up to 2 more days for deliveryI asked a *lot* of questions about delivery since I ordered a generator in preparation for Hurricane Florence. Anthony knew the importance of delivery schedule and he flat-out lied to get the sale.I ordered from MaxTool because I wanted to give my business to a smaller company, but you can bet I will be ordering from Amazon next time: truth in their statements and a customer-friendly returns & cancellation policy.If you are thinking of ordering from this company, dont. Do yourself a favor and deal with a company that doesnt employ lying boiler-room phone salesmen wholl say anything, true or false, to make a sale and earn their commission.

Their website promises Hassle Free ReturnsWe give you 45 days from the day you receive your purchase to either exchange, receive store credit or get a refund. All you have to do is ship the product back to us.That is a lie. They sent me an air compressor that did not work and when I contacted them they referred me to the manufacturer, who doesnt answer their phone or return emails or phone messages. When I contacted them again they promised to send a return label but that was also a lie. Anthony got testy with me when I insisted on them honoring their posted guarantee so I am forced to file a complaint with PayPal to try to get my money back.

They do not stand behind their tools. Sold me a cordless chainsaw, used in one small tree, broke down, and told me to go elsewhere for warranty. Thanks for nothing. Not going to this website again.

Put an online order in, received an email cancellation 4 days later due to fraud. My billing and ship to are different, the website specifically states you can ship to another address other than billing. Customer service rep stated I should buy elsewhere. Order FAO125350

My Order was delivered on time for my project deadline!!!

Service Team is awesome, they were able to help me fix my generator and have it up and running again like a charm!

Ordered a saw from them, they claimed that the saw was out of stock until late summer, (it is February at time of review) and they said they emailed for a refund from manufacturer. A couple days later called back to check on the status of refund and they said they were waiting on the manufacturer to confirm refund. I was instructed by customer service rep Anthony to contact manufacturer of saw, which i did, and they (customer service rep Allie) said that the saw was currently in stock and ready to ship. I then called back these guys and they magically found that the saw had already been shipped two days ago. They currently show the saw out of stock when you check their webpage. Something crazy is happening with this company, i am apprehensive about what will show up at my house. They are very courteous when speaking to them on the phone, but their lack of knowledge about what is coming and going is not confidence inspiring.

Took longer than it should and more effort than I should have had to make, but they finally did the right thing and resolved an issue. Paid a fair price for a decent enough item.

Great!

Excellent service and very knowledgeable on their products.

Has anyone here order from here and have been ask for a Social security card Number in order to ship outside the United States like Puerto Rico or Hawaii mind you these two Countries do pertain, to the U.S.? Let me clarify, they are wanting a SS# from the person receiving order and show verifications. Wouldnt an ID or Drivers license be enough. That live outside of U.S. But belong to U.S territory.

The customer service representative was very helpful in helping me find a gift for a husbands birthday. A+++ Service!

Great prices, fast shipping, Excellent customerservice and fast delivery

Nice local outlet with a friendly staff and great prices!

Great selection of Milwaukee!

Great prices, fast shipping, Good Customer service