I love this jewelry store. Everyone who works there is knowledgeable, friendly and so helpful in helping you make decisions about what to purchase. Bonnie was especially helpful today because I had absolutely no idea on what kind of earrings I wanted to purchase. She showed me a number of possibilities including lab created diamonds and by the time I made my decision, I was confident that I had made the perfect choice. There was no pressure to buy the most expensive items.The store carries quality diamonds at good prices and stands behind what they sell. They have a large selection of diamonds in various price ranges that have lifetime warranties and upgrade options.Bonnie made my buying experience an excellent one. I would definitely recommend her to others. There is no reason to go anywhere else to purchase jewelry.

I am a 3rd generation buyer at James & Sons here and I wish there were an option for more than 5 stars. This place is phenomenal. The customer service the jeweler, Jean M., provided was outstanding and I could not have picked a better place to purchase my engagement ring. If you want a place that takes the time to educate you so you can make an informed decision on your purchase, this is your place. Could not say a single bad thing about my experience here!

I’ve worked numerous times with Tiffany at the Orland Park location and she’s the absolute best !! I always go back to her.

I was looking for an anniversary gift for my wife and Gracie spent time with me until I found exactly what I was looking for. Will definitely go back for future gifts.

Dropped off my watch, they found me in their system, said welcome back and how can we help you today. Very professional and very welcomimg upon entering the store. All the employees had a smile! Will continue going there for all my watch needs!

Not wanting to purchase a ring from the traditional large chain retailer. I opted for a local, independent purveyor of jewelry. For it was for a momentous occasion and I wanted it to be special. James and Sons sure fit the bill. I entered their “Orland”store about an hour before closing time, without an appointment or ever speaking to anyone there before. Nonetheless, Casey and their entire team were fabulous. Unbeknownst to me the staff catalogued the whole event and presented us with several photos of it upon completing the purchase. In which was a delightful surprise to us both! So if you’re in the area and in the market for fine jewelry. I suggest that you stop-in to check out their vast selection and friendly staff. I had the pleasure of working with Casey, who’s patient, competent and very knowledgeable. She ensured that our experience was both an extraordinary and enjoyable one. I’m recommending her to my family/friends for their needs in the future!

James & Sons has been a great jeweler for me. I got my fiances engagement ring here and they were super helpful through the whole process. We liked them so much we got our wedding bands here as well (just picked them up the other day). Super helpful customer service and a great lifetime policy for polishing/replating jewelry.

Amazing and fast customer service from the entire staff every single time I visit this store. Jean helped me get my engagement ring professionally polished up for my upcoming wedding and it is truly stunning!!! They also have an amazing selection for in-store shopping. Definitely worth a visit if you are in the market for some new bling or are getting engaged/married soon!

I am very grateful for the outstanding service provided by Tiffany. She helped me pick out the perfect piece of jewelry for my wife, based on what my wife already has (she looked up past purchases in the system), the occasion we were celebrating, and her experience. Great experience - thanks Tiffany!

Very friendly staff ! Beautiful woman, big shout out to Jean M. She’s amazing pulled through, Thank you Jean! It’s so shiny! Love it! 😍 ask me what time it is? 😉

Great experience, people couldn’t have been nicer. Kacie was prompt, and polite. Couldn’t have asked for a better experience with a better staff. 10/10 recommend.

Great experience. Kind and helpful staff. Jaden assisted me with my purchase and took the time to help me pick out what I wanted. He is very knowledgeable and a great person to talk to. Highly recommend this place.

Great people to do business with. My parents have gone to brain for years he has always taken care of them and now their doing the same for me. Couldn’t ask for better service. Huge thanks to Sam for helping me pick out an engagement ring.

I always have a great experience at James &Son jewelry’s. They are all exceptional well versed staff. I have been doing business with them for 10 years. Tom k

My partner and I are so thankful we chose James and Sons for the engagement ring, and our wedding bands. Kacey assisted us in selecting both, and she is an absolute joy to work with. She not only accommodated our busy schedules, but approaches her work with a genuine enthusiasm and passion. Thank you, Kacey!

Wow. This place has always hit it out of the park with customer service. Great knowledge and selection. Five stars.

Brian is awesome to work with. Cant say enough positive things. Helped me get the perfect Christmas present.

I had an amazing watch shopping experience. Hope and the team are amazing and went out of their way to take extra special care of me!

James & Sons Fine Jewelers is the only jeweler that I use and will forever be the only one. Their service is unmatched. Brian in the Orland, IL location is a pleasure to work with and always takes care of me. I highly recommend shopping with James and Son’s!!

Everyone in the store is so kind and helpful the Jewelry selection is beautiful, had my ring repaired it looks more beautiful then the day I received it. I highly recommend purchasing and or having your jewelry repaired

Updated Review: The store manager Brian contacted me to apologize and correct the situation. Thank you James & Sons Fine Jewelers.Original one star review: This is the second wedding ring and band that my husband purchased from James and Son. I dropped my ring off for resizing and received a printout noting the cost of the resizing totaled $60 (to be paid at pick up). Upon pickup the associate that originally assisted me was not on site, so another associate assisted me. Upon gathering my documents and my ring, she proceeded to discard the retrieval ticket and quoted me $120. I asked if that was the correct price because the drop off ticket states $60 total at pickup. She went on to ask if I purchased the ring from James and Sons. I informed her that we had. She just said the cost is $120. I was on lunch, so I did not have enough time to discuss further after driving 40 minutes to pick up my ring and band. When my husband returned home I discussed with him and he was highly upset with the service received today.

Great group of people. Thanks to Jim and Kacie. I love this watch.

I just purchased a new time piece from a fantastic sales associate named Liz. She is such a fantastic person. I am somewhat of a watch enthusiast and only buy from a couple of people. I will definitely would buy again from Liz as she is a very genuine person. Non pushy and available. I dont leave many reviews, but I had to acknowledge Lizs outstanding qualitys. Thanks again Liz for yet another fantastic purchase. I love itThanksTom

Jean M was so very helpful. And my ring is DAZZLING. Thanks again!!

Assistant manager, Kacie Doorn, has a wonderful eye for detail. She designed and cares for my necklace with the utmost of quality and professionalism. Im thoroughly happy with the service I receive from James and Sons under her management.

I can’t say enough about the excellent workmanship & attention to detail that James & Son’s provide. Our sales person, Bonnie was amazing & extremely knowledgeable! Will definitely return for future purchases.

Ive been a long time James and Sons customer and have always been impressed by the wonderful sales staff, repair specialists and jewlers. Hats off to James and Sons as they embark on their annual VIP sale this weekend!Thanks for all the great service over the years!

Excellent jewelery store. Very helpful staff. Ask for Jean, she goes above and beyond to meet your jewelry needs.

James & Sons is phenomenal! For me personally, I look younger than I am, and jewelry stores have a habit of being extremely rude and nasty to me, refusing to take me seriously or giving me attitude like I have no idea what I’m taking about. NOT SO at J&S. Donna worked with me and helped me pick out a ring that was more cost efficient but that I loved even more. Even after a year she kept her notes on our conversation so when I was ready to buy, so was she. They also gave me an amazing value on trading in my current wedding set. I really appreciate how they take the time to talk you through every step of ordering and financing and they do it in a way that’s not condescending but perfectly explained. When I decided to finally upgrade my ring, I said the only place I would use was James & Sons.

Brian gave amazing service at the Orland Park location! Friendly, courteous and always very welcoming. Will shop here for years to come.

Customer service at James and Sons jewelry store in Orland Park does a great job for helping customers select gifts in their price range. They also are good at making sure the customer is satisfied Jean Moran was especially helpful to me and my family

I have been a “client” of James and Sons for a while now. However, when I visit it genuinely feels like I am family. I have been working with Jean at the Orland Park location. She has been absolutely outstanding to work with. When spending hard earned money, it is important to me that I feel comfortable and that I am not treated as just another transaction. Jean is the reason I choose this location over other options. Her knowledge, helpfulness, and genuine hospitality has earned her a client for life. Highly recommend Jean and the team James and Sons.

I reached out as a returning customer for a 5th anniversary gift for my wife. Tiffany took care of everything from selecting a ring to match a previous purchase to secure delivery directly at my door. Could not have been easier for me! Thanks Tiff and James & Sons!

I went to James and Sons to have my jewelry appraised for my new insurance company. I made an appointment with Brian, and he was extremely knowledgeable, helpful, and took a lot of time and care with my appraisals. And he saved everything in the computer so I can contact him if we ever change insurance companies or need updated appraisals down the road. Great experience!

I’ve purchased a number of pieces from James and Sons and have always been extremely happy with the quality, craftsmanship, and customer service. Bonnie is wonderful to work with, very knowledgeable and so kind. I would highly recommend James and Sons for fine jewelry purchases.

Loved my experience so much that I got my other jewelry to get spiffed up too! Affordable and honest place. Thanks so much!!!

Clare is such a kind associate. She was so welcoming and helpful with my Rolex purchase. Go to them! I went to the normal Rolex store and they didn’t give me the time of day. James and son’s is so kind and welcoming to everyone. Trusted them with my first big purchase. I will always recommend them.

Working on a tight time frame, they did an absolutely wonderful job on my engagement ring! Tiffany helped me design the perfect ring, and went above and beyond answering any and all questions I had. Couldnt be happier, thank you!!!

Awesome experience every time, friendly staff, especially Tiffany has been a big help picking out great jewelry over the years!

I made a purchase. A very expensive purchase. I went to return item after changing my mind about item, I was told I had to hold on to it. But they would check with owners on Tuesday. Looks like I’m headed to court because I didn’t take receipt and they did not give me return policy. When I asked they showed it to me after the fact. Not good business to me.

James & Sons always leaves me happy and satisfied with the service I receive and the value for the price I pay!

Bonnie has always been a joy to work with whether I purchase something or not. Today she found me matching diamond solitaires to make into earrings. I’ve shopped at James and Sons my entire adult life and will continue to do so.

This is Shabsi Kabacznik, I had the best experience with Kacie. She is the best.

Thanks for sticking with me while trying to set up the watch Kacie! You’re the best. Everyone ask for Kacie she is great to work with and is very knowledgeable.

James and Sons is fantastic and the only business I trust with my wedding ring. Donna is amazing and incredibly sweet. Amazing customer service. Thanks Donna!!!

First time getting an engagement ring never felt so easy. Donna did a great job with the recommendations! You really feel welcomed as soon as you first walked in the door.

Kacie was so helpful and polite! It was a pleasure working with her. Thanks again!

I am a new, but returning customer. I found everyone to courteous and Professional each time I visited.

Very professional store. Quality jewelry. Brian helped us promptly. No hassle and no pressure. Very happy with the experience

We walked in and Tiffany greeted us right away. We came to get my wedding band custom designed and to get a ring for my fiancé. Tiffany was very knowledgeable about the different types of metals, diamonds, how to care for your jewelry, and all of the other questions I had. I would 100% recommend James & Sons.

Bonnie made our visit so special! She was able to get us everything we wanted and more! Cannot thank her enough. We will definitely be using her again in the future!!

Everyone in this store is wonderful. As soon as you walk in you are warmly greeted by the security person and a salesperson as well. They allow you time to browse without rushing you and when you’re ready, someone will be ready to assist you. Kacie is my go to person, she is very nice and patient. ( I like to take my time to browse) If you want quality jewelry and awesome people to assist you, shop at James & Sons Fine Jewelers in Orland Park.

Bonnie was amazing throughout the process! Very satisfied with the product and service from this company!

Donna at Orland Park was fantastic. Helped me through the whole process. Kinda, patient, informative. I highly recommend this store.

-PHENOMENAL CUSTOMER SERVICE-James & Sons staff is out of this world especially BONNIE. She truly defines what it means to be sincere and genuine while continuing to maintain the highest level of professional. Look no further. Make this your “go to” place for all of your jewelry needs.

Samantha and team are great to work with. Was able to get the perfect anniversary gift! Thanks you!!!

One of a kind experience and service. Megan and Brian went above and beyond with the purchase of my new Rolex watch. I always enjoy shopping at James & Sons!

I had an old silver and jade bracelet and earrings set that was my moms. The bracelet hinge was broken and I wanted the earrings to be changed from screw on to posts. I went to a local jewelry store and they couldnt do the work. Said it was impossible. Well, I guess James and Sons can do the impossible. The set is fixed and looks beautiful. Thank you.

Jean Moran you the goat fr, my girlfriend loves it and I really appreciate the help you gave me.

My experience was excellent. Kacie was extremely helpful and patient in helping me to find what I was looking for. I definitely will return for my next purchase!

James & Sons has always been amazing. My husband purchased my rings here, so I always bring them in every year to get checked out/cleaned/polished. I recently brought some other jewelry here to get repaired and it looks brand new again. Highly recommended!

Jaden was very helpful and personable he made my ring selecting experience exceptionally easy! I will definitely be back because of his exceptional service.

Very helpful. Wonderful experience. They will take care of you to their best extent.

I am one happy customer! The entire staff was friendly, knowledgeable, and courteous. Liz was very helpful with my purchase and I could not be more happier with my Rolex Daytona. This is a awesome family run business that is about service, quality and prestige. Well done

Everyone at James and Sons are very nice and helpful. I have always been very happy with all of my cleanings and repairs that I have had done. My 45 year old wedding ring and watch are beautiful.

Donna was so nice when helping me to find the prefect ring. They have a great process. Highly recommend

James & Sons has the best selection of jewelry. Kacie is the best and I would highly recommend using her for all your jewelry needs!!

I decided to pay the Rolex Boutique on Michigan a visit. In comparing the two, this James & Sons location seemed overall more inviting, welcoming, and even more knowledgeable about their watches. Jean was wonderful to work with and made this process so easy for us. She made sure we were left satisfied and was very patient and well-informed in answering all of my moms questions lol. Jean was super pleasant and made my first luxury purchase a memorable one.

Been in multiple times for diffrent pieces. Always a pleasent experience.

Excellent, friendly service. Took the time to make sure we were happy and kept us informed on the delivery of our rings.

They are always friendly and ready to help. If they dont have an item in store, they are willing to look further for what you want.

Jim was amazing to deal with and always responded to all my questions promptly!

The young man Jaden Anderson was just a joy. I came in originally just to purchase a watch battery and ended up buying a pair of black onyx earrings. Jaden as well as the others that stepped in to help with our special order thank you for such prideful service

Absolutely wonderful service! As soon as I walked in, I was greeted by Jean and the rest of the team at James and Sons. She was able to help me with my watch inquiries and prescribe some new jewelry for the future. If youre looking to upgrade your watch and/or jewelry collection, then you have to go to James and Sons. Ask for Jean and her team, theyll be sure to take good care of you!

I would like to thank James & Sons in Schererville, Indiana and Orland Park, IL for an amazing experience. Megan and Brian are excellent at Rolex. Their expertise and friendliness cannot be compared. I am so excited to continue doing good business. Thank you so much!

James & Sons has been our jeweler for over 30 years. Its been that long simply because they sell the best quality jewelry at the best price, has phenomenal customer service and always treats us like we are their best customer. Tiffany is one of the best reps there, but they are all amazing. J&S is and will always be our only jeweler.

Absolutely great experience! James and Sons definitely know what theyre doing. Big shoutout to Bert who helped me through this whole process! I highly recommend both James and Sons for your jewler, and if you can request Bert to help you out, I highly recommend that as well. And thank you Brian for assisting me as well, much appreciated!

Bonnie was excellent help in deciding among all the different options I had my heart set on, the entire store seemed to want to help me as well and that made this a very pleasant experience. Thank you so much James & Sons, and especially Bonnie!

Our sales person was great. Took my chain in to get fix they had it completed a week early

Jean M. at the Orland Park location was an absolute delight to work with. As someone who was weary of the ring buying process, she made it simple and was very informative. I highly recommend checking out this location and asking for Jean!

They always do a fantastic job whenever I bring my TAG watch in for cleaning and battery updates. My fiancé also purchased my engagement ring from James & Sons and it’s simply stunning. Bonnie is great to work with!

I love this place! The staff are super kind and always so responsive to my jewelry needs. I can text Tiffany my interest or basic questions and she is always so helpful.

Jean is great, always a pleasure to work with her!! Everything I buy is always beautiful!

I want to thank Brian the store manager and his staff for there time patience and there outstanding customer service.Breathtaking jewelry being sold at the right price.Highly recommended.

Professional and attention to detail. Very thorough when explaining the repair and process.

I went in to James & Sons to get my gold chain lobster clasp replaced and was taken care of by Jean. Let me just say that the customer service, professionalism, and kindness that I received walking into this place was above my expectations. The moment you walk into the store, you are immediately greeted with smiles and hellos. Please keep up the great work, and I look forward to this being my only jewelry store I ever walk into again. Thank you James & Sons of Orland Park!

The staff at the Orland Park store are always so friendly and very knowledgeable. I only shop at James & Sons!

Bonnie is very helpful and knowledgeable. She helped my husband pick out a beautiful ring for my 60 th birthday.

Kacie was absolutely amazing helping us pick out our dream rings. Highly recommend seeing her for all your needs!!! Thank you so much for everything again Kacie!

Everyone is very knowledgeable! Their customer service is outstanding!

Great experience with great staff. 10 out of 10 will come back again!

Fantastic experience. Have been a customer here since 1996. Donna was amazing to work with!

Five stars simply aren’t enough to recognize the exceptional service from Tiffany at James & Sons. She went above and beyond to help secure a difficult- to-obtain, high-demand item for a special gift. I just can’t say enough about her diligence, follow through, and outstanding customer service!

Donna was so helpful and awesome person to deal with .100% satisfied with the purchase and the customer service.

Amazing experience purchasing a watch! The best service! Thank you!

Brought in 2 gold necklaces that needed repairs. Worked with Kacie and she was great! She took them in and explained what was going to be done to fix each one ( one needed a new clasp and the other had to be sodered ).They were ready in a week and they look brand new!!! Will definitely be telling others about James and Sons!

Friendly employees and very helpful. Will def visit again. Family loved their gifts. Thank you

Five stars simply aren’t enough to recognize the exceptional customer service from Tiffany at James & Sons. She went above and beyond to help secure a difficult to obtain, high demand item for a special gift. I just can’t say enough about her diligence, follow through, and exceptional service!

We worked with Donna today and Bonnie in the past. They both had amazing customer service and we felt very welcomed whether we were “just looking” or looking to purchase something. No pressure sales is very appreciated and that is what we experienced. James and sons has many different price points for every budget and we would recommend this jewelry store to anyone in the market. We felt at ease even though we weren’t looking to spend a lot of money. Donna cleaned our jewelry for free on pieces previously purchased from other businesses, but will definitely buy all of our future purchases from james and sons.

Donna Johns helped me tremendously with my selection of earrings I purchased. She is very courteous and professional in a very comfortable manner. She was not persistent in trying to get me to by the first item I saw. She gave me many different ways to proceed with my final decision.I highly recommend James & Sons for your next jewelry purchase.