Bought 2 cars from here over 6 years, never again because the service department is terrible. Always issues. Any phone number will get you into a never ending loop of transfers. Also even though the website still shows they have an Express Lane for oil changes, they do not and it has been closed for a year allegedly. Dont trust the sign that is still out front either.

I feel for people in the service industry so it pains me when I have to say anything negative. It seems this location is over taxed and under staffed. The customer service staff is excellent and helpful and polite. The poor mechanics just have way too much work. The wait times are quite lengthy. For simple services ( oil change tire rotation) that has been scheduled the wait is well over 2 hours. I scheduled routine maintenance that list the services when you schedule on line. One of the services listed was missed (cabin air filter replacement) They do ask you what you are coming in for when they check you in I simply stated 48k maintenance. I dont have what that is memorized so I trust that everything will be done. If it wasnt for the fact that everyone is pleasant and the other nearest FIAT dealership is in Gaithersburg I would probably take my car elsewhere.

Do not bring your vehicle here for service or repairs. My car has been sitting at this shop for two weeks and has not been seen to be diagnosed for the problem with no real answer as to why its taken so long, nor was I told it would be this long. Communication from the shop has been almost nonexistent. Several messages over the two weeks were left unanswered. When I was finally able to speak to someone they tried to blame me for them not returning messages or for waiting so long to diagnose a problem. Find any other option except for this location for service to be done.

This is for the parts department. I have a car which parts are pretty hard to get a hold of. These guys make the process easy and if there are any delays they always let you know.

It is hard to give two stars, as the two people I dealt with were exceptionally cordial, 5 star material.I scheduled 80k service as detailed in the service manual and as carefully detailed on the dealer website. I told the service agent why I was there on arrival. He was focused on the dealer created multi point check, apparently something promoted at this dealer. I said no, I specifically want the 80k fiat service from fiat and showed him the list on the website, and the $165 estimate, and i offered to pull up the page in the manual to use as reference. He declined and said oh they do all of that. The service order includes the dealer invented multipoint checklist, not the fiat manufacturer 80k service. At the conclusion, items from the 80k service are not completed, and I still need to find a proper fiat service center to get that done, after investing half a day and 70 miles of driving in this dealer.I was not ambiguous or unclear about my service request. It seems that making an appointment late in the day before a holiday weekend is a mistake. Their plan was clearly to do their own routine multipoint service, same one they do for every car, and ignore my fiat 124 abarth specific service schedule, and get me out the door. I essentially got an oil change and a price quote for other services. On a positive note, the service agent was extremely nice and welcoming, as was the gentleman in the waiting area. But nice people arent enough to get me back in the door of a dealer that has their own multipoint agenda and not the specific repeated requests of the customer or the manufacturer recommendations. More like Jiffy Lube than a proper Fiat Service Center.

Since I was a kid Ive always wanted a jeep, and when it was Tims to sell my Kia Rio for my childhood car I ended up going thru Heritage Ford in Owens Mill. I can honestly say the gentleman who too care of me was Kevin Howard and he was laid back, really understanding of what I was looking for and helped me through the process. Theres nothing like meeting a sales guy who his best interest is for his customers needs over his agenda to sell sell sell. This man was so patient, he took his time to answer my questions and stayed with me from 3pm till 10pm to see me drive off with my new Jeep Renegade. So special shout out to Kevin Howard and the team who took their time to figure out my financial needs . Aside from Kevin being polite and understanding, I can honestly say everyone was super understanding. Thank you guys for an amazing deal and making my dream of owning a jeep come true!! I recommend this place to my friend and family forever!

Great service! The agent that help me was very nice. Answered all my questions. Let just say I dont mind driving a bit to get good service.

Workers: Clean kind honesty told me something that I didnt need until next visit been with them over 12 years just like family seen worker s come and go for higher positions

Well after waiting in the cold just to find out we need to go somewhere else to get what we need done and then having to come to finish the job.. so from one side of the belt way back to the other just to come back again. yea Im so enjoying my day

Employees very very nice and helpful.

I cant say enough good things about this group. I was impressed from the first conversation through the vehicle purchase. My salesman, Kevin Howard, and Sales Manager Jason Scarlett showed me professional, friendly and most importantly honesty and integrity. I have been looking for the Mustang for me and I thought I found it a time before, but literally walked out of the dealership because of the typical used car salesman tactics(you know what I mean ).This was the extreme exact opposite! I have purchased a few used cards over the last 20 years, and these guys (and the rest of the staff we interacted with at the dealership) were a cut above. I felt comfortable and felt I could trust them. Another prime example, during the test drive, something was not right I am not a certified mechanic, but I knew something was not right with it. I shared this with the sales team - fully expecting to get blown off, oh well it is nothing the checked it out and its all fine....yada yada......But to my amazement - they did not challenge or counter.....They said they would have their mechanic take a look at it and verify it is nothing to be concerned about or fix it if they find something. Long story, they found an issue and they toke care of getting it fixed and kept me informed the entire process through this. And I may not have mentioned this, but I live 1.5-2 hours from this dealership. I am very glad I toke a chance to inquire.I can not recommend you see these guys. They are by far the most professional, honest and friendly team I have ever interacted with. You will not be disappointed.

1 is generous. Dont go. I made a service appointment to have recalls done before inspection and they failed the car and told me to fix what I asked them to fix. Not pleasant advisor they just wanted to steel from me. Charged me 517 dollars to write up what I told the. To fix. Not one thing was fixed after waiting all day. Bad advisor.

Terrible customer service. They are not replying to emails. waiting for my plates for over four months now. I cannot recommend them to anyone.

**** I updated my review from 1 star to 4 stars because service tech David went out his way to rectify the situation. I appreciate how helpful & thoughtful he was.

Service went great. Scott Rivenbark was great as usual.

Unfortunately recieved false information from the dealership sad but true

I drove a great distance to Owings Mills hoping to purchase, but things did not work out. What I did receive was the most pleasant, kind, and respectful service I have EVER received from a car dealership EVER.....THANK YOU Chris and Tony for making this experience wonderful from start to finish. GOD BLESS YOU ALL!!

Today was a phenomenal day! I scheduled an appointment online; received three calls before the appointment. All gentleman were polite, courteous and welcoming. From John, Jason, Kevin, to Tony- who played me a tune on his guitar, my experience was excellent. Kevin was accommodating, attentive, and worked very hard to get me in and out of there as quickly as possible. Please ask directly for Kevin Howard if you need a new vehicle.This dealership is a calm and quiet atmosphere. No one is pushing you into something you cannot afford or do not want.I cannot stop singing Kevin’s praises. I will forever purchase and refer anyone needing a vehicle or service to this location.Thank youKevin,Jason andTony.You’ve made a customer for life.

Will have to wait and see they conveniently let the warranty run out,had the car in for service in May they could not find the problem,now they will try again

All people were very helpful

Kevin was great. The wait was long to leave but it was black friday! The general manager was very nice too. They are overall very nice to work with.

Great service!!! Car buying process is long. So dont expect to come in and leave while you are still drinking your first cup of coffee. We drove all the way from NY to get my Fiat 500L. So worth it!!! Great service, very knowledgeable employees, especially Ken Glass. I love my new car!!! And yes, I would recommend this dealership to anyone who wants Fiat!!!

Consistent great service. Outstanding service! Scott, my service writer made what could have been a service nightmare a pleasure. He follows up when he says, chases resources necessary to get my problem solved and has the repair made correctly no matter what. Ive been a customer of his for four years and hes very consistent in terms of the quality of service. A genuine pleasure to deal with and a straight shooter.

I bought my first fiat from Heritage, they were professional and provided excellence service. Kevin Howard, salesman was informative, he goes out of his way to make sure that you walk out with the vehicle you want. He took the time to explain the features that the vehicle is equiped with and even follow up after the sale. Tony, finance manager was also great at explaining all the financing options and work hard to find me the best deal.Overall great experience.

What a joke make an appointment. ask the waiting time they say 1 to 1.5 hours get there they say the same thing. 2 hours later they pull the car in... Hour after that they finish the simple oil change that I requested. If you cant give realistic time lines get out of the service business.... Late for an appointment and had to reschedule the rest of my day

Scott is amazing he is thorough and articulate, reviewing every option to resolve any maintenance issue! He is always pleasant, even when the service area is crazy busy!Thanks for your fabulous customer service Scott!

****update**** In response to your reply reached out to your service director via email. I have not received a response. I am hoping this will be an opportunity for Heritage Fiat to show the level of service they claim to provide. My vehicle was returned to me in an unsafe condition. I would like to hear back from Service Director John Erbe, or a manager higher along the chain who may have more power to rectify these misgivings. Please feel free to respond to my email to John Erbe, or find my contact information in your computer as it has been barely been a month since I brought my vehicle to Heritage Fiat.Thank you.one star is being extremely generous. The Service department at Heritage Fiat Owings Mills is the worst auto shop Ive had the displeasure of visiting. I was originally told service would only take one day. After a week of trying to get someone on the phone, I was told my vehicle was repaired. I drove out to Heritage Fiat. I stood in the service center for more than fifteen minutes before any of the workers acknowledged me. I was ignored in person for about twenty five minutes, only to learn that the service work had not begun. I was told the vehicle would be ready in two days. After another week of ignoring my calls, my vehicle was finally ready. when I picked up my car, I was given halfhearted excuses about short staffing and team members working without lunch breaks. if you are looking for an auto shop to do a terrible job repairing your vehicle you found the place. Heritage Fiat Owings Mills is a disaster. Heritage Fiat Owings Mills by comparison makes dog feces a nutritious meal. if you are looking for your FIat to be repaired you are better off stuffing some newspaper in the fuel tank, lighting it, and blowing up your car.

I meet with Michael Phelps to go over a possible trade in on my 2013 Fiat 500 Pop that I had brought from that location previously.He was excellent to work with and he did get me the best value for the car. I was not sure if I was going to purchase a new vehicle today but working with Michael made it an easy decision for me.I purchased a 2016 Fiat 500X and it looks great!The test drive was really smooth.I highly recommend Heritage Fiat of Owings Mills, and if you go in to look around ask for Michael, he will get you the best deal possible.I am a second second Fiat owner!

I found the exact car I wanted online and drove home in it the very same day. Once I initiated contact, Kevin emailed me, then called right away. I was able to begin the financing process and trade-in valuation before even arriving to the dealership. From the moment my husband and I walked into the door, we were treated very well, definitely by Kevin but also by Tony Pozderac the sales manager and Tony in financing. Tony the sales manager, immediately introduced himself and was already working on our behalf. Kevin was professional and put us at ease immediately, despite knowing what we wanted theres often that sense of pressure in a sales situation. Not the case with Kevin, his priority was making sure we found the car we really wanted and he worked to get us into it, and he did. The car was brought to us after a beautiful job was done in detailing (though the car was clean when we went for the test drive). Overall, the best car buying experience we ever had. A great dealership with a friendly and professional staff.

Great experience all around! The salesman Chris Roberson was great, made the transaction go as smooth as possible. We hashed out all the details over the phone and when I showed up to the dealership the car and all the paperwork was ready for me. In and out in under an hour! Highly recommend!

We were shopping for a pre owned pick up, found one that we liked at Heritage and spoke to the sales department over the phone, because we live 2 hours away. We were told that we were approved for the vehicle and could pick it up the next day. Not minutes later we received an email stating that the vehicle will be sold to another customer if we dont show up on time, first come first serve.So we show up at 9am and are told that weve not only NOT been approved, but there is a major coolant leak as well. And now were sitting here waiting, for hours, for an approval.This is a pitiful way to treat customers. I cant believe this company is able to stay in business.

Michael Phelps was Excellent! He had the car and financing ready by the time I arrived at the dealership (the finance manager was also a great guy - very professional / helpful). This is my third purchase from Heritage of Owings Mills, and Ill definitely be back for another car in 1-2 years.

Go to Michael Phelps! He is a great honest guy who helped us get the exact car we wanted at a great price. He went out of his way to help us— from picking me up at the subway station, to driving to Glen Burnie so as not to inconvenience my husband when he could not get away from his office. Thanks so much!

I purchased a new Fiat 500T from Heritage Fiat on Halloween and had a wonderful experience! Not only was my sales person Amy nice, but they had a huge selection of Fiat 500s on their lot. I was able to get a great car at an amazing price! Thank you Heritage Fiat and Amy!

My experience at heritage FIAT was excellent! Tyler was very helpful and cheerful the entire time. I would certainly recommend this dealership to others as well as recommend Tyler as a salesperson. The Fiat 500 is an excellent choice. A++

Friendly people great service

Bought my son a new Fiat 500 from Heritage. They had a great selection and great incentives. We drove that around for a couple weeks and went back to get myself a Fiat 500, such a fun car to drive. Way OP. Thought the car was so great I went and purchased some Fiat stock. Had a great experience from Heritage Fiat. Sales, management, and Fiance all were great people and very professional. Everyone does double takes, people at traffic lights roll their window down to ask about the car and where I got it. I must have sent at least 50 different people to them. Ive seen more of the Fiat 500s pop up in my neighborhood as well as work. To sum it up, awsome.

Bought a car here and the sales rep was very nice. However, car had two minor issues. Dealer said they would pay us to have one issue fixed, and pay us a nominal fee ($10) as a result of the other issue. More than 6 weeks later, they have done neither, and repeated phone calls to the dealership have gone nowhere (they give varying answers, none of which are consistent, about where the checks are). Shady dealership.

Dropping stars Heritage... such a great first experience, but now I absolutely cringe when I have to service my vehicle at this location :(Im certainly never buying another car or suv from here - the sale is awesome, but they completely lack support.So heres my latest update...DO NOT BUY A FIAT HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I really do like my Fiat, but unfortunately this service center is absolutely appalling, and all other FIAT service centers are hours away from where I live (Owings Mills).Out the gates, they were aweful... THEY SOLD ME THE CAR WITH ALMOST NO OIL IN THE ENGINE!!! OOPS!!! I found that out the hard way - I was on vacation when all of a sudden my engine just cut off and a bunch of lights on my dash lit.My Fiat 500X is only 2 years old now, has a broken sun visor (its falling off), the key fob fault message on the dash is constantly flashing and beeping in your face, the horn does not work. The service center will not rectify any of these issues, despite us having a service contract with them.On one occasion, it took the service center over a week to perform a simple oil change and wheel rotation. They dont return your phone calls, and blame all their shortcomings on the fact that theyre understaffed.I tried to speak to a sales person about the problems I was encountering, and was met with an icy-cold, stark stare.Really chilling.I just wish that someone had written a review like this one prior to me making my purchase, so I could have gone elsewhere.PS I have a year left on my manufacturers warranty... guess that is a complete waste BECAUSE THEY DONT HONOR IT.I cant wait till the warranty is up, so I can take my vehicle to a service center that has the experience, and caring employees.Heritage has certainly worked overtime to earn the title of Fix It Again Tony!To the owner... please dont attach your generic response. From your track record, your goals are certainly NOT to meet (let alone exceed) the expectations of your customers.

I wanted to thank you Al, Ryan and of course Sir Howard! (: The experiece was a journey and going back a few times to Heritage Fiat. I wanted the Abarth and could not get the exact car near the end of the year. Fortunately, I did get a beautiful drop top 500C and I am very happy. I wanted to thank each of these guys for helping me through the journey and knowing your Customer is the key to success! I will do my Service with Heritage and future car shopping!Thanks Al you are the greatest! for making it happen knowing I wanted to stay in budget. Thanks Ryan for making me laugh and taking a photo of my new car and I. Of course Kevin Howard for your patience and true understanding!See you guys soon and 10s for each of you. Also a 10 to the man who done my paperwork Roman....(:The journey turned out to be a success!

****update**** In response to your reply reached out to your service director via email. I have not received a response. I am hoping this will be an opportunity for Heritage Fiat to show the level of service they claim to provide. My vehicle was returned to me in an unsafe condition. I would like to hear back from Service Director John Erbe, or a manager higher along the chain who may have more power to rectify these misgivings. Please feel free to respond to my email to John Erbe, or find my contact information in your computer as it has been barely been a month since I brought my vehicle to Heritage Fiat.Thank you.one star is being extremely generous. The Service department at Heritage Fiat Owings Mills is the worst auto shop Ive had the displeasure of visiting. I was originally told service would only take one day. After a week of trying to get someone on the phone, I was told my vehicle was repaired. I drove out to Heritage Fiat. I stood in the service center for more than fifteen minutes before any of the workers acknowledged me. I was ignored in person for about twenty five minutes, only to learn that the service work had not begun. I was told the vehicle would be ready in two days. After another week of ignoring my calls, my vehicle was finally ready. when I picked up my car, I was given halfhearted excuses about short staffing and team members working without lunch breaks. if you are looking for an auto shop to do a terrible job repairing your vehicle you found the place. Heritage Fiat Owings Mills is a disaster. Heritage Fiat Owings Mills by comparison makes dog feces a nutritious meal. if you are looking for your FIat to be repaired you are better off stuffing some newspaper in the fuel tank, lighting it, and blowing up your car.

I dealt with Chris Roberson. He was friendly and knowledgeable of the vehicle that I was looking at. He was able to answer all my questions and allowed me to play around with the vehicles infotainment system to ensure that I was satisfied with the way it all functioned.The difficulty arose when it came time to discuss vehicle pricing. The vehicles MSRP was $51,000, and they had dropped the price to an impressive $42,000. The only thing causing me to hesitate was that I was holding out for a red-on-red Giulia (whereas this one was red-on-black). Honestly, if the car had been perfect to my specifications, I would have likely yielded and paid the $42,000, but it wasnt quite what I was looking for. I was also nervous about Alfa Romeos warranty being shorter than my finance period, and was looking for an extended warranty.As tempted as I was by the price at the time, if Im going to pay this much money for a vehicle, it has to be one that Im going to be perfectly happy with, and the car just wasnt. I will say, though, as soon as the dealership realized that I was playing hardball, they lost interest in me very quickly. They never got rude or anything, but they did seem to get cold and distant pretty fast.Would still recommend (kind of), but only if you know that the price you see on a car is what youre willing to pay. The dealership didnt impress me, really, but they didnt flat-out insult me either. I got where they were coming from, and I made it clear to them where I was coming from -- clean break, no ones feelings got hurt.Maybe youll have better luck than me.

One of the best car buying experiences Ive ever had (and Ive bought a LOT).My salesmen was Chris Roberson, I was also helped by Dave Ginaitis and everyone else. Chris and Dave were very professional, helpful and courteous. I usually hate dealerships but Chris goes completely out of his way to find the right car for you and give you the greatest car buying experience possible. He makes you feel comfortable, is knowledgeable and he and Dave completely exceeded my expectations in customer service. Chris is so lovely, I shall be recommending him to everyone. A++

Entire team, from the sales staff and management to the service department was friendly and courteous. They made it a point to get to know my husband and I and learn about our preferences to determine the best model for us. We received personalized, genuine, outstanding service every step of the way. I highly recommend buying a car from this dealership!

Service department is terrible. Last week I made appointment on line. When I arrived on time this morning, service writer had none of info i had entered on line about what I needed done. So he had to enter it all again. I was told he would call me if tech found anything else that I need done. When I didnt hear from him I called to check on it (several times), no one answed and i was stuck in some continuous hold loop. When i returned to the dealer, i was informed that my service writer from this morning no longer worked there Wow. and someone would look at my car tomorrow but no loaner cars are available. I told them no thank you. When they finally found my keys I was told my car was out back somewhere and use the clicker to find it Never going back!

No knowledge of my recall and had to drive a bit to this dealership twice but eventually fixed my issue and very nice

Still slow service, def better than last year experienceHello,Im attaching my email because the email address you provided didnt work.I guess your service manager is that there anymore.If you can, please contact me via my email.Thank youHello,Thank you for contacting me regarding my review on Google.I really appreciate your responseI dont know what happened at your new service facilityLast time I was there for service, I had to go next building and that new facility look like it was empty and nothing was organizedYour service staffs are all over the places and your service manager? Im not sure who that was, anyway whoever did my car service paperworks at that time didnt seem like he knows what to dowhole thing was very unprofessional and messyAlso your new facility waiting room was so awkwardThere was nothing but chairs and it was very uncomfortableI still have to come back there one more time because of the package service that I purchased beforeI really hope it gets better and organized next time I get thereIm really sorry to tell you that Ive never got good service from your facility.Thank you

I wish I could rate them higher than 5 stars!! I had walked in and they made me feel SOOOO at ease!!I told the gentleman exactly what I wanted, and he listened!! He did not try to sell me something outside of my budget, in fact, I got MORE for my money!!He pulled around what was soon to be my beautiful Fiat 500 lounge!! I wish more people knew about this hidden gem!!I do not write reviews about places, but I had to because of my AMAZING experience!! I assure you, you will not be disappointment when you go here!

Smooth and easy car purchase from Heritage Fiat. Tony Hart was an excellent sales person, not pushy or demanding which is what is usually expected from most car sales people. He was very knowledgeable about the car and made sure I understood all the models and what was included in each. He was also very patient and remained calm even with my lack of skill when driving a manual transmission. I would definitely recommend him if anyone is looking to purchase a Fiat. The only complaint I have was the finance guy was very frustrating since he was unable to clearly define what options I could add on without going off on a tangent. There was a bit of confusion with the financial part and I ended up leaving the dealership without anyone letting me know what date the next monthly payment was due or how to pay it.

My wife and I just purchased a 2013 T&C minivan from Heritage. Amy, Dave, and Tony were absolutely terrific. We traded in our vehicle for a newer model minivan and received a very good price for our SUV that we traded in. The team at heritage worked very hard to get my wife and I the best deal possible. I compared the price with other dealers within a 150 mile radius and Heritage beat them all by an average of $5000. My wife and I look forward to doing business with Heritage in the future.

As far as the sales side goes I have no complaints. However the service side of things! They are all about trying to get over on people that dont have any idea about cars. They are over charging for parts and labor. I payed 118 dollars for a diagnostic to tell me the problem with my car was told the problem got it fixed cheaper at another real dealership!!! And the problem was still there! So that was a waste of money. Just recently had a transmission replacement to fix the real problem i was told one price then the price jumped by more then 100 dollars. It took me 3 phone calls of saying no i was told this price where is this extra money coming from to get them to drop the price back to what I was told originally then didnt take the money off for the misdiagnosis. The price was STILL only 2 dollars cheaper then what i was quoted. When I got my car back and checked under the hood my whole intake system was not even hooked back up correctly AT ALL! They did a half ass job on my car. For the price I paid I should not have had to bring my car back the next day because I was missing bolts that are supposed to hold things in place. A person should get their car back the way it came in or better! After giving them my concerns and pointing out the problem I got a sorry for that but this is what we can do.....then tried to charge me for a light bulb! I will not be bringing my car for service here again.

Justin was very knowledgeable, and helped my wife and I with everything we needed. He was an extremely polite and understanding salesman, and Im very happy with everything I received. I will def recommend friends family and co workers if they are thinking about a Fiat to come and see Justin he was great.

I absolutely love the experience and the positive energy. John Hagarty was a joy to work with..he answer all my questions..listen to what I wanted and made it happen. Josh the financial manager work with me to get the payment I wanted and answer any questions that I had honestly. I love my little blue 500 Fiat POP. Thanks again guys for making it happen...If youre looking for quality people to work with..this the place..you go Heritage FiatThank you

If I could rate this a zero, I would.Service is horrible. Had to drop off on a Friday night for one minor warranty repair- never got a call or email Saturday it was done. No one will return my calls. Now I am carless and have to get to work Monday. Thanks guys.**UPDATE**We have now had to take my car in FIVE TIMES for the same issue. The customer service was horrendous. It is impossible to get through to any of the service advisors and when you do, they don’t actually have an update. It took over a week to replace a hose and tighten clamps. No rental car was offered. When we went to pick up his car (they called Friday to let us know it was ready for pickup, we went on Saturday at noon to pick it up) we waited in the waiting room for 45 minutes for the service advisor to get the paperwork ready so we could leave. On top of that, the service advisor made us feel extremely uncomfortable and said we HAD to leave a google review before we could have the keys. He only gave in when I started to get upset and shared more about our previous poor experience. The service advisor shared that the woman before us GOT A DISCOUNT ON HER SERVICE BECAUSE SHE WROTE THEM A GOOGLE REVIEW. Are you kidding me? They are now BUYING reviews from people. Absolutely outrageous! Now you can’t even believe reviews from this place because they likely aren’t accurate. On top of that, now I have to contact Fiat directly because they were too lazy to put in an accurate milage on the sales order so he can’t input anything into his service records until it’s fixed. Which is great, because the service department is SO UNRESPONSIVE that it may not ever actually be fixed. Fed Up.

Extremely long wait time and poor communication from service staff. I was promised a rental car at 8 am and had to ask staff to follow up 3 times before being told 4 hours later that there were no rental cars in stock and asked if I had another way to get home. I left at 12 noon with one hour to find a rental car that would be reimbursed by the dealership.

I purchased my Fiat from a dealer in Southern MD and wanted to get a once over from my local Fiat dealership. Upon booking my diagnostic appointment with Heritage Reisterstown to my surprise they offered to do this for me (or rather my Fiat) as a courtesy! I am so impressed that they would do such a thing. Thank you to the guys in the service department for helping relax my mind and reconfirming I purchased a WINNER!Kim

Had a few minor mishaps, however Mike from the service team took care of me. Great Service!

Fantastic experience! Everyone was Exceptionally accommodating & felt good, selling their product. Have since dealt with parts, with same description of experience. Mile One Heritage has proven time & time again to be superior in all aspects of car buying & all associated services. This is my second car purchase (in as many years) from the Mile one Heritage Group. I feel they are the Only dealership in town! Seeing as I live in the Annapolis area & I am willing to travel to Owings Mills or Parkville (for Mile One Heritage service), that may be saying something.....

EXTREMELY long wait times for simple things. For example I waited over 3 hours for a radio to be replaced in my car after being told It would take an hour. Don’t even get me started on waiting for your car to get serviced.However, I do appreciate them calling to see if there was anything to do to help.

Buying a vehicle is always stressful but Heritage made it simple. We researched what other dealers were asking for the minivan we wanted. Heritage not only matched the price, they took care of everything else: tags, registration, car wash and most importantly gas!! I drove in with my old van and drove away with my new one - a very satisfied customer. Thank you Tom Dombrovsky, my car buying experience wasnt stressful at all.

I had a great experience buying my Fiat 500 Abarth through Heritage. My salesperson Tony Hart did a great job of tracking the car through production to when it finally arrived at the dealership, and I left feeling positive about the trade-in value of my old car and the financing they gave me. Would highly recommend to get your Fiat through these guys!

Diagnosed our car in one try after 3 attempts at our local garage. Fix completed in the time expected, parts warranty is fantastic, service is awesome, and the car is running great!

Terrible Service. I made an appointment for 11am. I arrived at 10:45. I wandered around for a bit but was never even greeted until I went to someones desk. At 11:15 someone finally took my car. I had to explain twice why I was there. (A simple 40000 sevice check and to have the air filters replaced. 20 minute job, tops) I was told it would be 2 and half hours and that the rental car place was out of cars. I waited an hour an a half before I noticed my car hadnt even been taken back to a tech. I asked the cashier if they knew how long it would be. She (a very patient and helpful employee) found out that there were still 2 people in front of me. I left.Why even have the ability to schedule appointments if there is no intention to honor them? The policy is that the appointment is with a consultant. 1. That is nonsense since all they do is enter the same information I put in online. 2. Why would anyone schedule an appointment if its not indicative of the time their car will actually be handled.If I had just walked in I could understand the wait but I think most people make appointments because they expect to be seen in a timely manner.

Justin was made my purchase very easy! I live on the Eastern Shore and he was accommodating all the paperwork and vehicle was ready upon arrival. He even offered bringing the vehicle to me on the shore.

Great services

I am always skeptical of car dealerships as I dont want to be pressured to purchase anything. Ive been wanting a Fiat for awhile and finally decided to check them out. Never once did Chris Roberson (the sales associate I worked with) make me feel forced to make a decision. He was so polite and extremely friendly and let me decide what next steps I wanted to make. I got a great trade-in value for my car and they gave a great discount off the MSRP.I would without hesitation recommend Heritage Fiat. Every single person was beyond courteous and genuinely grateful that I made a purchase there. By far the best experience Ive had buying a car.

I had a wonderful experience with Heritage FIAT. Treacy was extremely helpful and knowledgeable, answering all my question and explaining features. He found the perfect FIAT for me. Treacy and Tony P., pulled out all the stops to get me the best deal and loan. Tony in finance explained everything concisely and patiently.Everyone was always honest and upfront, I never once felt pressured. I left with a great car and a great car buying experience. I will come back for my next car purchase and will recommend them with no hesitation.

Michael Phelps was knowledgeable, customer friendly, and worked extremely hard to get us a deal on the vehicle we were looking for. I would recommend visiting Mr. Phelps to anyone. The dealership and Mr. Phelps are also very veteran/military friendly.

This is the second time that Ive brought my FIAT in for an oil change. Both times I made an appointment. The first time I had to wait an hour and 45 minutes. The second time, I was a little late for my appointment, and Im also getting my tires rotated. Its been an hour and 15 minutes since I started waiting. I just asked for an update and they said 15 more minutes (not sure how true that is). Its starting to seem like a regular thing. It shouldnt take that long. The customer service is good. But the wait time for service is horrible.

I just bought a used Jeep Patriot from Heritage Fiat and the customer service was incredible. I worked with Danielle Dahrouj and she was excellent and really treated me well. I would recommend anyone to Heritage Fiat who is looking to buy a new or used vehicle.

Had an excellent time and very easy buying experience with Tracy (sales) and Tony (business manager). Would recommend to anyone. Made the car buying experience painless and easy.

I received one of the phone calls advertising a great offer on my used vehicle. I brought it down for them to look at and waited almost an hour for what them to present an offer. When they presented the offer on my vehicle, they came in nearly $2,500 dollars under fair trade in value through NADA and Kelly Blue Book. The initial offer was even under what the black book wholesale value was and the high side of the offer would have been $300 over wholesale. The vehicle was ready for sale besides needing to be detailed. I did not disclose that the vehicle was already inspected because I was curious about what the Great Offer would be. The bottom line is that I would not recommend this dealer to anyone as they did not come across as honest and tried to take advantage of a situation and a potential customer.I have been in the automotive industry for 13 years and have helped numerous customers through the car buying process. Heritage Fiat should be ashamed.Update: I traded the vehicle in to Koons of Westminster and without any negotiation was presented an offer of $2500 more than what Heritage Fiat offered.

Best place to go for a new or used auto and for service. The service is stellar. Definitely a 10 out of 10!

I take my Fiat here for service. Ive always been well-taken-care-of, and prices for service are reasonable. I just wish it was closer to Bmore - its about a 20 minute drive from where I live.

I just finished my transaction with Justin Sellman at Heritage Jeep at Owing Mills. He was very professional, knowledgeable and friendly. If you want to buy a car, he will make the deal you want. I am very happy.

One star is even too much. I wish there was an option for negative stars. Took vehicle, which is only a few months old, in because oil pressure light flickered on. Roman said there was next to no oil. So: 1.) why did the oil light not come on and stay - Answer, cause when you go around a corner it sloshes and hits the sensor. 2.) If there is next to no oil, how can it slosh? 3.) Then why doesnt it stay on when sitting still - I dont know. And why is the oil that low to begin with. Romans response - because you are 300 miles over the change mileage per the sticker. 4.) and 300 miles over would burn up 99% of all the oil? Roman and Scotts response yes. End result: Drove out with no one offering to add more oil. . . no one providing any customer service . . . no one caring in the least. Subsequently called Criswold (which Heritage could have done but couldnt be bothered) and found out I was NOT over the mileage for an oil change. Oil change is within a range. Because most people go a little over, Criswold always put the soonest amount - not the absolute max mileage - on their sticker. WARNING TO ALL: DO NOT BUY A VEHICLE FROM HERITAGE. DO NOT TAKE A VEHICLE TO HERITAGE FOR SERVICE!

Was looking at a used Jeep Patriot but didnt like it. Sales Rep Danielle G. helped me get into my 2010 Toyota Rav 4. She even brought the Patriot to me to test drive. She and her team worked with me the every step of the way to meet my budget and find everything I was looking for; no matter how small it was. I would definitely recommend Heritage Fiat.

My first experience at Fiat was great. I originally just came to look at cars and test drive. But when I was greeted by Mitchell, whom I had previously talked to about coming, he had the cars lined up and ready. I was torn between two cars. One of which was in a diffrent lot. After being there and test driving the vehicles I decided to go with the one on the different lot. Mitchell was patient and great. During my entire process I talked to several sales team members and all were very friendly. I would recommend this dealer to everyone.

Nice people, but the service was insane. They are unbelievably unorganized.

I typically hate the car buying process, but tyler and the rest at heritage fiat made it an easy and smooth process. i will definitely go back when i purchase my next vehicle!!! highly recommended.

I inquired about a specific Fiat 500 on Saturday and on Monday I received an email with more details from a saleswoman Danielle Gmernicki. While at work I responded to the email on my break and immediately I received a phone call from Danielle about the vehicle and possible times to meet for a test drive. Being at work, I was unable to answer the phone call but we continued to communicate through email and scheduled an appointment for the following day. Today (Tuesday) I called Danielle and actually set up an appointment for the afternoon and met with her at 12:30. She was extremely knowledgeable and helpful but mainly she was funny which made my car buying experience the best. I have never bought a brand new car before and I now own a Fiat 500 Pop and I love it. The whole process went by fast and everyone at Heritage Fiat was more than willing to help. Over all it was a good experience and I and glad I bought a Fiat today. If you are curious about buying a Fiat, just ask for Danielle and she will take care of you.

My old car died unexpectedly, so I called roadside assistance through my insurance company. They towed it to the nearest dealership, which happened to be Heritage. I had never been there before and was apprehensive about everything. First of all, Scott in service is phenomenal. He was only concerned about my happiness and convenience - he offered me loaner vehicles when they had to keep my old car for several days to deal with the problems. When the total amount that it would cost to fix it became too high for me, I declined repairs. On a whim, I decided to test drive the new FIAT, never expecting to actually buy one. I mentioned this to Scott, and he introduced me to Treacy.Treacy was very patient and enthusiastic about the cars. He explained to me the different models, and actually listened when I told him what I wanted, what I needed, and what I didnt care about. I test drove one of the cars and absolutely fell in love. Never one to settle for the first thing I tried, I ended up going to two other dealerships to test drive their cars. While I was at the other dealerships, Dave put together the numbers for me. He appraised my old car for trade-in, got some numbers, and gave me an actual number on approximately how much I would have to get financed.The next morning, I was pretty sure I had decided on the FIAT (it was between the FIAT and the Honda Fit - my conversations with friends and family during that day and the next got a little bit confusing, particularly via text), but I wanted to test drive the FIAT again. Again, love.Mac was the finance person I met with. She was friendly and cheerful and understanding and was able to relate to me quite well. (Actually, all of them were like that - this is seriously the happiest and most friendly dealership Ive ever seen.) She explained to me everything about the financing options. There were no surprises. The car was brilliantly priced, and they were able to get me a better rate than I thought Id get for financing. They kept within my budget and didnt pressure me to go out of it.My entire experience with this dealership was fantastic. I spent a good deal of time there, and really felt like everyone actually cared about my well-being and happiness. I left with a car that fully exceeded my expectations in every way, shape, and form. I look forward to spending lots of years with my new car (her name is River), and maintaining my relationship with this fantastic dealership (and their service department).

Good Customer service.

This dealer rocks! No other way to say it. Painless, no hassle. I just purchased a pre-owned vehicle from them and was out the door within 90 minutes of saying Ill take it. I spent about a month looking online for what I wanted and when I found it on the Heritage website, the correspondence began. First, Dave G, the Internet Sales Manager was prompt on getting back to me and had no hesitation with answering my 800 emails from details about the vehicle, to payment options, to directions to the facility. Great service! After arriving and driving the vehicle, Mitch, the salesman that I dealt with, was beyond accomodating and offered whatever options were available to not only protect my investment but make the buying pleasure actually low-key and no hassle which you dont see very often. I would recommend these guys to anyone and I will. This was my first experience with this dealer but it certainly will not be my last.John Tucker

Great price

Very good experience very straightforward they treated me right and I will shop for cars again here

Went looking for a used car CX-5. Malcolm was very helpful. Unfortunately they didnt have what I was looking for. Malcolm went above and beyond his duties. No pressure sales team. Very comforting. I will reccomend you check them out. Great Service Thx Again fellas

Scott Rivenbark ALWAYS provides the best and upmost classic display of customer service! I recommend him to all of my fellow Dodge, Chrysler, Jeep, Ram and Fiat owners. Scott is attentive, informed, and makes sure his customers are knowledgeable of what occurred during the visit to the service department. I will continue to take my Dodge Charger to Scott at Heritage Owings Mills Service Department-keep up the good work Scott, youve earned a customer for life!!

Terrible service, rude employees, and unprofessional behavior. I love my Fiat and it was exactly the car I wanted. However, I have had nothing but issues with this location since day one. First, my radio and all of the features associated stopped working. After 4 visits and a rental car, I was told that the radio in my 2017 Fiat 500 is only compatible with Motorola and Nokia phones therefore all of the features that were presented( bluetooth, navigation, text assistance) were worthless to me now. To schedule those four visits, I had to call and immediately request to speak to a manager because I was met with rude, dismissive attitudes when I spoke to a service representative. They also gave me 3 phone numbers of guys I could call if I ever needed help. I left each of them 3 voicemails each when my navigation stopped working in the middle of me driving somewhere I had never gone before. Think before you buy a Fiat here. Its hard to find centers that service Fiats in Maryland and you will regret it if youre stuck going here.

Always a great experience at the service center for Heritage Fiat. Great technicians and reasonable prices.

I had a great experience. No hassle, no stupid negotiating ploys, no false promises just a get it done attitude. I recommend them highly.

We werent planning on buying a FIAT; we didnt even have them on our list of cars to consider purchasing. However, we stopped by Heritage to look at pre-owned vehicles and noticed the cute FIATs out front.We met with Amy who let us get inside one in the showroom and we instantly wanted to take a test drive. We fell in love with the little car while driving it around. We could really tell that Amy adores these vehicles. She wasnt just trying to sell something because it was her job; she truly was excited about showing us all of the features. She answered every single question we could possibly think up quickly and effectively.The paperwork process was quicker than I have experienced in the past, and rather painless. We are thrilled with our new FIAT Sport and will most likely buy another when we are ready for a second car.

I had a wonderful experience buying a car at this location. First, there was no pressure, just giving me the opportunity to test drive. Secondly, the deal was simply amazing, the price MORE than fair, and in fact (I feel I can say this freely now that the paperwork is all signed haha) I feel like I ripped THEM off.I got a fully loaded Chrysler 200C with only 15k miles on it (with adaptive cruise control, leather seats, climate control, sunroof and a V6) for only $17k! A very good deal (for me) I couldnt come close to finding a price like that in literally months of looking.Kevin Howard was also very helpful, he not only knew the answer to every question I had about the car and the financing, (which some salespeople, especially those that sell used cars, dont know the cars they are selling, Kevin does), but in addition to staying late (because I wanted a better deal for my trade in and got it, as well as took a while to work out my insurance for some reason), so in addition to all that, he provided snacks for me and my wife as we waited well past our dinnertime to finish the deal. AND the next day he overnighted the owners manual (which couldnt be located at the time) and a second fob key for the car I just bought, for free.If Kevin Howard is an example of the service there at Heritage FIAT Owings Mills, their team is top notch. A great salesman with integrity and a great work ethic. I love Heritage! Ill never go anywhere else as long as Kevin is working there haha

Bought a Fiat from Michael Phelps @ Heritage Fiat and was treated like royalty. Great experience!!! Pleased to continue the Fader Family & Fiat tradition in our family!!

Had a wonderful experience working with the members at Heritage Ford. My salesperson was Amy and she fought to give me the best deal possible. I highly recommend her and Heritage if you want to purchase a vehicle and get the best price.

A very easy and pleasant car buying experience.

Every time Ive had to have ANY work done on the 500C, its some issue. Why go anywhere else? is their slogan but I can answer: 8 phone calls, and a give a list of reasons. Too bad there isnt anywhere else to go. Ive tried since August to get an appt since Sept 3 and cannot get one service manager to call me back - except at 6:55 pm to leave a message saying theyre leaving and I can call back the next day, even when I just asked to confirm an appointment date and time. Im pretty sure they dont treat their Alfa clients this way. Ive bought 3 cars from Heritage. The Parkville location has serviced them for 15 years exceptionally. Heritage OM Fiat is the opposite end of the spectrum.

They worked on my Fiat 500. Quick in out service. No issues.

I believe Heritage Fiat is the best car service in Owings Mills. If you can buy a Fiat 500C - you will enjoy it.

We went to Heritage Chevrolet to buy a used car not expecting to drive home in any car other than the one in which we arrived. We bought the used car and also traded our old one in for a new Fiat 500 Sport at Heritage Fiat (they were right next door).Then drove home with TWO cars.The sales and finance staff at both car stores were outstanding and flexible even in the face of my pickiness.The Fiat store even did some driver training to shore up our rusty stickshift skills.We were treated with respect and no high pressure tactics were ever used. The Fiat store filled the tank and wished us happy motoring. A great experience. You should try them out!