I had already looked online to see what an upgrade entailed; Sheyenne found a ‘loyalty’ upgrade that really helped make my new iPhone 13 more affordable when combined w/ the trade in value of my own iPhone. Happy customer.Another salesperson helped w/ my setup- she was also very knowledgeable, quick and helpful.Enjoying my new phone.

Taylor did an amazing job at setting up our whole family with iPhones and Samsung Galaxy phones. He transferred our old phone lines to the new phones, along with all our apps and information. All the employees were very helpful and friendly. I’m thrilled to be with Verizon now!

I had been trying to get my hot spot replaced at a Verizon independent store for nearly a month. They were going to replace it because the battery swole up. Phone call after phone call was accomplishing nothing. Was not getting anywhere. Finally went to an authorized ACTUAL Verizon store at the Miss - Tenn line. The people there were so friendly. I accomplished the replacement in less than an hour. They were GREAT!]

The staff were patient with me and took the time to understand my needs and get me exactly what I wanted.

Taylor was very helpful, informative and passionate about this job!! It was a great experience! Def made Verizon an enjoyable experience!

Recently completed an account change with them .we had no problems.i have hade the same number for 23 years.never had any problems at that store.

Tay was awesome and helped me figure this process out fast and easy! Definitely coming back to him whenever I need help!

Very friendly service. Fast paced. Always willing to help

Awesome experience. The ladies were engaging and very informative. They detailed all the options to address my needs and helped me to make the best decision on a device and saved me a TON of money.

Great deals! Great customer service!

Knowledgeable staff w professional courtesy. She didnt try to oversell, but listened to my specific needs. She suggested several options, helped port all my information, and I felt well attended. Thanks for great customer care

Cree was great ! Store had products we wanted, Cree was knowledgeable and professional and we had a wonderful time and probably spent an hour afterwards jus taking and laughing . Also learned she was leaving soon, we were sorry to hear but we love her and wish her all the best ! *smiles* take care of you an them 2 little bois! 💜

It was an overall excellent experience!! I am enjoying my otterbox!!

One of the best experiences I have had in a Verizon store in the 15 years I have used Verizon. Cree was great to work with as she was extremely helpful and friendly. The entire staff seemed to be very knowledgeable and helpful as I received some sort of help from everyone in the store. Appreciate they took the time to make sure I was helped correctly.

Excellent service great guy

Taylor was great! Knowledgeable, courteous and eager to help!

Aryanna at the Oxford MS Verizon was amazing. I came in knowing I wanted to switch to Verizon, but was iffy about purchasing a new phone. She made the process so easy, answered all the questions I had, knew exactly what she was talking about, and laid out the prices within minutes for me. I walked out with a new phone and my carrier as Verizon. I highly recommend having her assist anyone that comes in. I will definitely contact her when I have any questions! She deserves more than 5 stars!

Aryanna was super helpful with my phone purchase and gave valuable insight into ways I could save money on my monthly bills

They do not ever answer the phone.

I needed a phone for my Father in the hospital battling COVID-19 so obviously he wasnt able to come to the store, thankfully they let me get him a new phone. Staff was very helpful.

Cree rocked it today! I got a jet pack wifi box for my car and it was so easy and simple and such a great price, too!

Great Service, Great Friendly Smiles.And, willing to go, the extra mile.

Had amazing service!! Aryanna was so helpful and made a smooth transition for me!!!

Arianna was very helpful and knowledgeable! She ordered the phone I wanted and set it up completely for me!

I visited today for information related to my account. The door closest to the handicap ramps was locked requiring a walk around the building and steps up and down a curb. I pointed out to the store manager the challenges this presented to people like myself with mobility disabilities. Her response reflected indifference and bordered on being patronizing. Clearly an inclusive approach to customer service is not among her priorities. On the other hand, Cree, the sales associate with whom I spoke, was warm and helpful throughout. I left wondering why she isnt the one in charge.

After we signed up for service with Verizon where we live in Texas, our daughter went to this Russell Cellular Store (a Contractor for Verizon) to pick up her new phone. The sales person misrepresented what was “included” with her phone and proceeded to charge her $90.00 for a phone case and screen protector that were obviously not included. Their sales techniques are dishonest and take advantage of younger customers.

Jason was it good great person yesterday he was on that he was on the phone for over an hour and a half trying to get things straightened out with me but he was very who he was really patient I guess I wasn’t as patient as he was but he wasn’t he’s a very nice guy he’s he’s he’s willing to help you in any kind of way that he can he was up I appreciated his help very much thank you and I hope you have a good day and I’m trying to get I need to get some help trying to get my get my phone where I can use it correctly you have a blessed day and I will try to talk to you later OK all right thank you

Great service Oxford Ms store.. thank y’all

Despite my feelings about Verizon, the people here know their job and get you what you need when you ask. If it wasnt for them Id have left.

Good people work here. They’re nice and do their best to be convenient for you

The staff are very accommodating in these different times!

Great customer service

Hi, yes, hello. I went in yesterday and the sales rep (believe his name is Jordan) was super friendly and helped me get what I wanted. Very personable, even complimented my purple sweater. Well, heres the thing, (sorry not sorry) you should ya know, text me some time Jordan. Ya got my number.

Extremely friendly and helpful when I switched over. Slightly less friendly when I went in for account related paper work that didnt mean money for them. But still not a bad experience by any means. Still better than AT&T.

The staff was really nice and helpful ☺️☺️

Bought a Droid Turbo 2 from here this past December. I had read that the customer support had been dismal, but found the service to be excellent. Staff did what they could to accommodate and work the situation as best they could. Mr Tidwell (our sales rep) was excellent in working the issue out and got it resolved masterfully. Best Verizon experience Ive had, wish the store locally was as good as this one.

They have all new people and I miss the ones I knew.

This place is horrible since the contractor people took over! They are pushy, keep telling me what I want and what I should do. Won’t give me time to look at what I want or make my own decisions. Plus they can’t do nearly as much as the Verizon people could. Seriously thinking about going back to ATT!

I had great service there the young lady Aryanna was very helpful great customer service

My niece moved here from California recently and broke her phone within the first week 🤣We went to the Verizon store and Ms. Annie and Ms. Brandy went above and beyond to help us!Excellent customer service!! Thank y’all so much!!

Most staff here are friendly and polite, but sales are very high pressure to the point of being uncomfortable. Employees are not tech savvy at all...on the contrary they are ignorant to anything relared to the basic function of an operating system. Their answer to everything is update, update, update!. Watch out, as they will wipe your phone or update your phone without your consent. If you can avoid coming here, avoid it. If you must come here then good luck!

Easily the best experience I’ve ever had at any Verizon store! Jordan was very knowledgeable, easy to work with, and not pushy whatsoever when it came to buying accessories or additional products.

This store will tell you lies to sell you a phone. They also try to charge restocking fees when THEY make a mistake. Reps will tell you anything. Dont trust them! Call the main Verizon number and get your deals from them. This store is awful. Run far, run fast.

I love Verizon Wireless but the Verizon Wireless in Oxford, Mississippi is absolutely AWFUL. Dont get me wrong, I end up buying what I need but the road to get there is horrible. The sales associates assume that just because youre a girl at Ole Miss that you have Daddys credit card to buy whatever you want. I was belittled for an hour and a half about buying all this random stuff I didnt need (cases, screen protectors, a car charger...etc.) AND IF YOU SAY NO, they constantly begin to criticize your decision and make accusations about being irresponsible and how refusing to buy a case is going to ruin your entire life. They are disrespectful, take advantage of your kindness, assume you have no idea what youre buying because you have no sense of responsibility, and constantly degrade your knowledge if you go in knowing what you want.Since then, I have made sure to go to AT&T to buy anything extra....Verizon just comes on too strong and is mentally exhausting.Next time, Im driving to Memphis. I suggest all of you do. If youre a Verizon Wireless sales associate reading this, please take what im saying into consideration and be more thoughtful when students walk through the door. A lot of us actually have to budget and have no connection to our daddys money whatsoever. I know several people who have had a horrible experience there....so please just be respectful....you never know who is walking through the door.

Beautiful New Store butVery Pushy Sales Representative. Relentless Pursuit to convince or talk you into buying a bunch of accessories that you do not need. Waste of precious valuable time

Employees were nice, just didnt seem to know much.

I cant say enough about how patient and helpful the staff was. They spent a great deal of time working out a problem for me.

Always great customer service from Margretta and Jennifer

Didnt like the service from one dude that was trying too hard to get me to spend more money

Cannot get thru to a real person. I cannot change pins etc as I am on my daughters account. This is very frustrating!! These damn computer systems should be set to accept voice answers, or have a default to a real person!

I like the stuff too much. They were very helpful and politeBut the offers not as good as I expected

These guys were good

The staff is super polite and helpful!

Great phones and services.

Great customer service

Very bed service. And too rices. Races

They have every kind of phone you are looking for.

Customer service is terrible and dont seem to be familiar with THEIR policies...

Pretty nice place

Crap customer serviceSat in store for almost a hour and was never acknowledged.was gonna by a new iPad Pro but now they can suck it.

I call them at 3 pm on a weekday and here is what I hear You called us outside of our business hours

Great service

Help me with my problem.

Staff was extremely helpful!!!!

Great