Very pleasant staff you are attentive to their customers needs. I will be going back and recommending the store to others.

Went in to either take my name and phone off of a plan that I have been on for over ten years. Needless to say they weren’t in a hurry to help. Didn’t try to sell anything or even helpful for that matter. Was told I could use a website. I wonder if they know that AT&T has a website to do their job means they don’t need to do theirs? I don’t know what they were thinking. Because I would have gotten a whole other phone and plan if they didn’t want to take me off the plan I was in. From what I saw they enjoy the wireless phones they have. As in they were too busy on their phone to care about my needs or me being a customer. I’m thinking I’ll just use the online site to order it all because customer service is not important anymore it seems there at that store.

Karen and Erica were so helpful picking out the right accessories and getting them installed. They made sure I was getting the best deal. I really am very appreciative. Thank you.

AT&T used to be about service. Now, it seems as though one might as well stay home and buy online. Even when you order a phone, it comes to your house and you have to set it up. Why,then, should one go to the store? Perhaps thats the goal? Do away with labor in the store?1

Christy was AMAZING! She helped me get my new phone without a problem ❤️Thank you

Zoe was Friendly, knowledgeable, abd professional. She made the upgrade of our phone and installed our new screen protector so fast and easy.

Excellent sales professionals. Danny was extremely helpful and knowledgeable. Ive had two brain surgeries, therefore, it takes time and patience to work with my learning abilities. Karen is an amazing person,and unbelievably helpful as well.They should be recognized for their kindness. I highly recommend this location for all your cellular needs. Thank you.

Went in to open up an account and to purchase the new iPhone 12’s, and our sales rep Payton was the absolute best. Answered all of my questions, helped us get everything we needed together to switch our numbers, as well as stayed after close to help us finish setting them up and made sure our apps downloaded, when we could have easily done it at home. He gave us quality help, and told us the best deals & best advice when it came to what phones to get.

Manager nice, one of the young kid working there very nice, attentive with clients .More than business I noticed he likes to help clients and thats important .Keep working like that, his name start with P... Good luck to you !Thanks again

Danny did a great job helping us out with a new account the online store messed up.In the wireless market its about two things:1) Pricing2) Customer ServiceThe customer service provided by Danny was fantastic.

Landon was very knowledgeable and helpful. I was able to switch to a no-contract unlimited plan very quickly with his help. I would definitely recommend this location to others.

Great staff and they do first class job

Slow services . They look like their being bothered to do work.

Wonderful service! I had a great experience with Dustin he even saved me some money! I will definitely be returning for my iPhone needs!

Most of time you have a long wait for service. Not enough staff to cover the needs of customers

I was so disappointed that I can not go into detail on this post. Just know I switched companies.

Daniel Martinez helped me today at my local AT&T store in Polacca Florida. Very professional kindAnd supplied me with good information that I would need in the future. A pleasant experience I had here. Thank you so much, Sandra Parkhill

Impossible to find on the AT&T prepaid website!Impossible to make an appointment for upgrade to 5G!Impossible to do business with (except to make payments)!Not only impossible, but customer service doesnt even exist!

Payton was amazing! He made time fly by with his witty humor!

Not a corporate store. Only good for supplies. Friendly staff.

Service was good but was forced to wear a mask. Tried to pay the balance on my phone but service center, online service NOR the call center were able to do that for me because I have combined accounts. That makes no sense. I would appreciate it if someone who knows how to do this will call me. Thank you.

Minor problem with phone - tech repaired it immediately. Thank you for the excellent service.

Very nice people. Got answers for my questions.

Today I came here to ask a question about Florida 55+. I witnessed a male employee down talking an elderly customer. She did not understand about Apple ID and he refused to take the time to explain it. He told her “ I don’t have time to help you, I am already doing more than they ask me to to”, etc. I have never witnessed such horrible customer service and he needs to be reprimanded! No one should talk to the elderly ( or any customer) that way! Isn’t it your JOB to help people!!!🤬🤬🤬🤬

Not helpfulExpensive

Didnt go there went to Super NailsGreat people & service !!!!!

Chris Chetham is a great employee he made the sale as well as the young lady that was our initial contact great experience in Coustom we service

Very knowledgeable and efficient. Great pricing and great products.

Purchased a $40 glass phone protector. Was put on horribly. My husband didnt realize they were getting ready to close. He got back in the car after having the protector put on and I noticed all of the bubbles on it. They just locked the doors but would not make it right. I wasnt expecting for them to let my husband back in. I do believe they could have taken his phone and fixed it correctly.

I was prompted within a reasonable time and greeted with a smile. The Rep helped me with everything and he also showed me new features that my phone offer.. I highly recommend the Palatka Florida store for Great customer care!

Dont sell decent phones.😫

Great service

Excellent service !!! Had a young man by the name of Bradley handle my problem and he was kind, courteous and knowledgeable. Thanks Bradley !!!

Slow service but was very helpful

They got so they cant do anything except sale u a phone no service what so ever

Just headed to at&t with a situation, and left stressed and problem free...This location is the best, thanks for all you guys help...

Super friendly and helpful staff. Willing to go above and beyond to help you out

The staff got to me quickly, helped me pick out a new phone and plan that fit my budget, were able to answer all of my questions and made getting my new phone super easy.

These five stars are for Devin. That guy is just a gem of a human being. From his dashing good looks to his personality hes going to make some young lady very lucky.

EXPERT as well as EXCELLENT Customer Service from Jeremy Davis at this location. Would absolutely recommend this location to my friends and family (and anyone else who asks)!

Super impressed with the sales rep (Chris) good attitude, and was able to help my Dad out no problem and no questions when he asked for a old flip phone. Was refreshing and great experiance at a cell phone store.

Went in at 1515 at the time three people working. I was third on the board. It took until 1545 to be seen. At the time we noticed about eight employees in the back room. They came out about three at a time to help customers. Took five minutes to take care of our problem. They need a manager who can manage the flow of customers. The place is set up very nice but the service needs help.

Jeremy is the best! Give him a try, he’ll make your day.

Very helpful staff. Not pushy but well informed. I appreciate all the help.

I bought a new IPhone XR from here and the customer service was great and fast

Nice clean store that offers TV and good seating with a friendly staff. On the flip side you may have a 20 minute or more wait time before receiving service.

We can not wait to change cell providers! While the man tried to be helpful at the store, he did nothing to resolve our problem. So until AT&T can figure out their screw up...we are stuck with them unless we purchase a new phone.

The store is very clean and easy to get around in. Sales reps are nice and easy to deal with.

I wouldnt go back there if I was dying

Nice clean store. They were helpfull staf and resolved all my issues

Worst ATT I have been to....sales people were rude and untrained...

Bad customer service experience. I waited a hour before someone helped me. This place needs more employees but they refuse to get more.

I have tried calling this store for almost 2 weeks and they will not answer their phone. I have tried for up to an hour of continuously going through the menu prompts to contact a store employee and I have done this on several days over the last 10 days to no avail. It rings and rings then asks if I want to try again. I indicate yes and it rings and rings and repeat. No one answers...ever. I called the AT&T Loyalty Department regarding the issue I need to talk to the store about and they tried the store for over 30 minutes and could not get through. Then I went into our store in Gainesville to see if they could get through to the Palatka store, but again, no one answered the phone. The reason I’m trying to talk to someone at the store is due to Chat mailing a phone I ordered for my Dad to the Palatka store (which they never should have done) and I need the phone returned, but I can’t get through and I live 90 minutes away so I’m not inclined to drive there when I should be able to talk to them on the phone. I have 14 days from the date it was mailed to the store to return it, but no one will answer the phone. It’s just entirely bizarre to me...what kind of Customer Service is that? I would give zero stars if I could.

The staff here are the best. Everyone in there should be paid more. Very very good service.

BAD BAD service here! Go to Gainsville, Archer road and get great service. THIS store will lie, yes lie and do anything to get you out of their store so they can close on time! I spent HOURS taking care of their mess! Sherry

Was able to pick up my new phone without much effort. The staff was friendly and helpful.

Great experience renewing our contract and getting new phones. Just keep in mind AT&T is not cheap.

I have bought 3 defective iPhones this year and they wont take them back when they were messed up within the first day, the manager hung up on me, they try to say Apple wont let them take them back that they have to be sent through warranty with Apple but yet Apple called them and told them to give us another phone and they still refused! I had to pay a 45 dollar restocking fee for a 800 dollar phone that worked for 4 hours! This store sucks!! If I had the option they would get ZERO stars but I had to hit one 🌟 !!

They did a bait and switch on me ordering internet and direct TV. They told me my cost would be 65.00 but when I got my first bill it was 145.00 and second bill was 128.00. when I called them to correct them they call me a lair and so many words

Very nice experience. Employee was very helpful.

Sometime during April and during Covid I lost access to my email and had to wait until there were people in the store to try and fix it I visited the store and was told the folks there did not have the expertise and they referred me to AT&T Pro-Tech two calls to AT&T pro-tech and spending approximately 30 minutes each call my problem is not resolved and they dont even know what is wrong Im disgusted

Good service A worker named Daniel helped sort the accounts and such. Never had bad experience.

Went with a friend the other day to check out the new Samsung Galaxy phones. We talked to one of the sales persons and he was very helpful. The only drawback is when you try to call and talk to a sales person, you can not get anyone to answer the phone. Have tried multiple days.

Great team and everyone willing to help as soon as you open the door you are acknowledged.

Really good customer service. Friendly and knowledgable

Shantina is a wonderful saleswoman to deal wirh. She is very personable and actually listens to the customer. I think people are to fast to judge this store. I went in there in a rush. Dont do that, just make an appointment; ) So less stressful and the people will treat you good. Just be good to them too. Thank you Palatka at&t store especially you Shantina;)

Very unfriendly and rude. Could not explain charges, saying that they might be there or not

There quick I was in and out 5 min

I had AT&T U-Verse internet service at a rental property in Welaka. I was notified that the internet was down on November 2nd. I called and the tech support people were very friendly and said that they would either have it fixed electronically or have someone out there that day. Never happened. I called back on Monday and they said the Friday ticket was never fully filed, but they would ensure someone made it out there by 8pm that day. This went on the same way day after day for two weeks. I have Xfinity for cable, so I added the internet for what will end up saving me $15/month over what I was paying. I gave them until I received a bill to see if they could get it fixed. Nope. I called to cancel today at 7:15pm and customer care had already left for the day. All of the people I spoke with on the phone were always very polite and empathetic, but there is never any follow-up and the service crews in Putnam County either do not care or are not connected to their system. Dont waste your money with AT&T in Putnam County.

For all your phone needs. Good store very knowledgeable people.

Make a appointment. Some of the staff could be nicer.

Great customer service and experience

Friendly staff and very well maintained!

Micheal was an excellent sales rep today

Employees are very helpful and kind.

Pretty unhelpful, as most at&t places are

Not very good service, it takes them forever and a couple of times my family had to leave because we didnt have enough time to stay any more because they took so long but the good thing is that they do help you out a lot if you have a problem

Horrible experience here, the employees are geared towards selling you everything 🙄

I. Got the iPhone xr for 25 a month

Bad service all around.

It was very good.

Nothing but liars and cheats

When I still had my phone with them

Yup. Just like everyone is saying...THE worst customer service.

Great service

Great.

Everyone is nice and helpful

Ok i guess

Not much help

Friendly service.

Good store

Service took forever

Its an AT&T store

Just checking