I highly recommend doing business with this establishment in Parma. I called Liberty Ford in Brunswick about a recall on my vehicle back in June and I never heard back from them. I called Liberty Ford in Parma last week and they was able to get me right in. When I got there today, I was immediately greeted by the staff. They made me feel comfortable and shared as much, if not more concerned about my vehicle as I did. This Parma establishment has done a TERRIFIC job by assembling the perfect crew. I wanted to personally acknowledge Rafael Leon (service advisor) for his professionalism and going above and beyond to make sure my experience there was exactly the experience Ford want there customers to have. I cant wait to share my experience with the residents here in Medina, so they can also experience the true definition of GREAT SERVICE!

Simple. The way it should be. Fair offer on my trade in, no games. Detailed my purchase, filled up the tank, programmed my phone and app and I was on my way!!! Highly recommend these guys!!

I recently purchased a 2017 Kia Soul from Liberty Ford in Parma Heights and the service I received was outstanding! Beyond outstanding actually. I had a lot going against me (bad credit and not a lot to put down) the salesman I worked with, Justin Post, made sure I got into something more reliable as I have two young children. He went above and beyond to make sure he found something I liked. He worked tirelessly and through many obstacles. Everyone here is so warm, helpful and friendly. Justin and others even surprised me and DELIVERED MY CAR TO ME!!!! Can you ask for better service? I recommend Liberty Ford Parma Heights to ANYONE looking and to ask for Justin Post! By far the most honest car salesman I have ever met in my life. He will work for you! Check em out for yourself! Thank you, Justin and thank you Liberty Ford for making not only my day better, but my children as well.

Liberty Ford Southwest has amazing customer service and a staff that cares about their customers. The gentleman who sold me my car walked me through the process and I never felt like I was being taken advantage of. The whole experience was positive I would recommend Liberty Ford to anyone looking for a vehicle. Ill definitely be going back when my lease is up.

Had my 2015 Mustang to have an intake manifold replaced. At pickup after completion of the work, I noticed I had 2 significant patches of scratches, one on each fender. My service advisor, Samantha, stated she advise her supervisor and to expect a call. NO CALL RECEIVED. Later I got an email from the dealership asking about my recent service. I responded by telling her the same story I am now telling you. NO CALL RECEIVED. Im sure I can buff out the scratches myself, but thats not the point, is it? The scratches appear to be from a belt buckle given their location and the type of work done. Well see if I get a call this time.......

I brought my car into this dealership for a airbag recall issue. Never had a problem with my airbags or any kind of warning light. After getting my car back from this dealership with recall part replaced my air came on .Called dealership and they said the light was probably my other air bag and after my boyfriend took car back up they had car for 3 days and told him repair would be between 750 -1200 dollars. I refused to have them work on my car and too car to my original dealership for them to look at it.They took total of 10 min and fixed it without having to take car apart ..pinched line that they said was probably caused by the seat being moved back for them to work on recall driver airbag part...beware of this dealership service dept!! They are not honest and will take advantage of you if given the chance.

The Service Department at Liberty Ford Southwest treats us great. We know they value us as customers by the way we are treated. They keep us informed every step of the way as to what is being done to our car. Service is prompt and correct. We highly recommend them for service on your car.But we have lost count as to how many recalls there have been on our Fusion so we dont plan on buying anymore Fords in the future.

Very friendly, welcoming and fast.The only thing I can say is that the company should have had the mechanic fix the problems that was on the vehicle before selling. I had to get my vehicle fixed the next day of purchasing with no warranty.

Went in for new tires before a 8 hour road trip. Noticed extra noise and vibrations. Figured it was the aggressive tired I had place. Turns out all four of my tires lug nuts were lose. This is the second time this happened. I stopped going there the 1st time after I lost lug Nuts from a tire rotation. I went a month ago to purchase a new car they sales team did right by me to a point that I figure let me give the service another shot and they failed epically. Will never go there againSales team tho is out of this world.

I went in for an oil change and tire rotation. Found out I need new struts and shocks...ugh.. but, my extended warranty covered all of it. The customer serves great..very nice and pleasant. Glad I get my service done there! ✔

Great service. Did not take long. Fixed back brakes well. Would recommend Liberty Ford to others for the best service.

A problem cropped up during an oil change; the interior hood release broke when the technician began the work. Liberty replaced the hood release cable at no charge to us. It did add a bit of time to the afternoon, but they easily could have ignored the issue and stuck me with the repair at a later date. Instead, they were honest and stood by their workmanship. Its the kind of honesty that keeps me coming back.

Excellent service and customer care, they actually care about your vehicle and your safety. My Escape runs like new because of the service and honesty from the mechanics, your vehicle will thank you.

Staff was pleasant to work with. They were oh so busy and took individual time with customers.

I recently purchased a 2018 Ford Explorer from here. I’ve purchased many vehicles in the past from several places. The drive was 2 hours and 40 minutes from my hometown. I absolutely would come back again to purchase another vehicle. I’ve told this to everyone I care about. I worked with Mayer which did a superior job and was very knowledgeable about the vehicle. I couldn’t have asked for a better experience! This place is hands down the best place to purchase a vehicle.

Typical ripoff dealer. Do yourself a favor and find yourself a good independent mechanic. Youll save big bucks.

Miguel and AJ were great! Made the whole experience quick and convenient! great place

Well, I dont like paying the dealership price for repairs, but I have to admit the tech that did the work on my vehicle must of been a Serious Zen Master !, invoice says Peter thank you tons -Peter- for the excellent service

I got a great deal at Liberty Ford. So glad I stopped in. Came to showroom saw a car I liked. Decided the next morning it would be my car. Used the internet sales to complete the financing. Went in after work to drop off trade and pick up new. I loved the fact that I didn’t have to spend 4 to 5 hours at the dealership. Done in an hour. Thank the entire team for making this car buying process go so smoothly. TJ Brown

Hi - Dave Minor was once again outstanding. He was very professional and personable, carefully orchestrating and updating my service experiences.

As always I called Dave Minor to get my Fusion serviced and he took care of me promptly. The service is always professional and as always I am completely satisfied,

Melissa Myers referred me here to sell my car and she was so helpful through the entire process. She made selling my car a breeze.

Today I leased a new car from Liberty Ford in Parma Heights and all I can say WOW. Paul LaRocco was the best car salesman I have ever worked with. So friendly and thorough. I will be back because of Paul and Todd! 5 stars!

My salesperson Miguel helped make my car buying experience a quick, and very pleasant experience. He explained every feature my vehicle has, reassured me on the approval process, and answered every question I had along the way. I recommend Miguel to my friends, family, and anyone reading this review.

MY one of the best ford dealer ever i i visit and have service for my commerical van 250 .All the employee or staff are so honest and always ready to take care of custember, i would suggest all my friend and and family go there and get service for one time and you know by yourself how the service and staff of these dealer.

Looking for a truck right now isnt as easy as it use to be but my salesperson Mayer Khalil rolled up with a great truck and got the deal done along with a excellent finance team that had to do some work with my less than perfect credit but in the end they got it done, and I got a more than fair price on my trade in. Very professional, and they will put in the work to find what your looking for and get the deal done. Highly recommend making them your first stop.

Went to ford to buy a fob they could not get this part to work on my truck didnt know how to fix it very bad service

Excellent service, sales and auxiliary services. Good pricing and superb work done in garage etc.

Fantastic dealership to do business with. Bought a second vehicle here today. Great customer service! Fair and honest service. I would like to give special thanks to Mark Dietrich and Paul LaRocco. Ask for these men and they will treat you fair 100%.

They were helpful I was a little irritated that I only had my car for 5 months and had to get it fixed due to a small oil leak. They paid half so i guess thats a plus also when I got the car back I noticed one of my front lights were out I havent said anything because I was just going to take it to get fixed it...besides that they are accommodating took me home so I wouldnt have to sit up there for hours which is awesome. They car seems to ride better as well or maybe I just never paid attention idk they did a good job.

Service department is always outstanding. They get me in and out quickly. Staff is always professional and polite.

My best friend works for Liberty Ford and hes a certified mechanic and hes really good

Salesman Paul LaRocco was great! Knowledgeable and got me a great deal on a new Ford Ranger. He found rebates and deals for me like I was a family member. Go see him if you need a vehicle.

I recently bought a lease return Lincoln MKZ from Liberty Ford Parma Heights. The car is awesome and the price was much better than I could find a similar vehicle for here in the Cincinnati area. The transaction was smooth, painless and best, no pressure. I recommend this dealer 100%

Amazing purchasing experience from top-down! Bethany was fantastic working with me to get me in the door, and a little bit once I got there! From there my salesperson Mayer took over and got me an amazing deal on a beautiful 2016 Ram 1500 with low miles! I did finance a good portion of the truck and Josh was very helpful in finance to help me get the perfect warranty that expunged every worry I had about purchasing a used vehicle! All around it was an amazing experience, not to mention I was in and out in less than 2 hours! That never happens anywhere else!! Great job and I thank you all from the bottom of my heart!- Zach Jogan

The service department is excellent but sales needs a big makeover. Went to showroom today to lol at cars. Was thinking of upgrading from my eco sport. Was prepared to pay cash! Looked at 2 cars in showroom and not one of the old guys sitting at their desks even budged to see if I needed any help. Guest I’ll be heading back to Auto Nation in Westlake despite living a block from Liberty Ford!

I got a new car from here yesterday and wow, are they nice there and quick. Nothing is more annoying than having to wait forever while doing this process and I walked in and everything was all ready for me when I got there. All the paperwork was done prior to me arriving the car was ready and cleaned and waiting up front for me, the process couldn’t of gone any better. I had another car to return at another dealership and I was going to Uber back once dropping the car off and they had someone pick me up so i didn’t have to do that. I also got the payment I asked for. I had the best experience with them yesterday and will never go anywhere else for a car. Thanks for being the best!

Service fixed a complicated key fob in a couple minutes and it was Free!!!!What a nice gesture.

Service at Liberty Ford in Parma is terrible. I went in and signed papers two days ago. I was told they ran my credit and i got a cerified ford interest rate of 3.9% and payments would be $349 and to pick up my car today. I get contacted by Mayer at Liberty Ford, he stated that he never ran my credit and now its 9.1 interest rate. I have never experienced or heard of this happening to anyone. If you want to be disappointed and turn your smile into a frown buy a car here.

I had an oil change, they also changed my wipers! They are very courteous!

The staff was Awesome! Mayer my salesperson was extremely informative and friendly. The financial person was also very friendly and helpful .I LOVE MY NEW FUSION! THANKS LIBERTY! Definitely recommending everyone I know to come see you guys!

Mikal was a phenomenal rep. He assisted me in picking the right vehicle for my needs without any pressure. The dealership was friendly, clean, and professional. They will receive my business again.

Came in for new battery. Side panel is scratched from removing old battery. They attempted to buff but admitted scratch wont come out and was fault of service technician. Service manager not present at facility.

I hate this car Fred was too good to me to have me taken care of this way my fault and lesson learned

I recently purchased a Dodge Grand Caravan for the sole purpose of using it for transporting my 7-year old granddaughter and three 4- year old great-granddaughters. It now makes it so much easier for them along with their car seats to gain access in and out of the vehicle. They each know their positions and can interact with each other during our jaunts around the city and through the county side. My sales person Mayer, was determined to make sure that I was satisfied enough to make the purchase and seal the deal. He would not take no for an answer and worked diligently to finalize the sale to my satisfaction. The weekend that I purchased the van happened to be a weekend that I had severe back pain and ended up in the ER, but he was patient and worked with me through my pain and anguish. He went above and beyond to make sure that I was satisfied with the purchase and everything had met my expectation. The car was extremely clean and the mileage was very low and I was very satisfied. I am sure that I will refer others to him.

The entire process from start to finish was made easy by the entire Liberty Ford Southwest team. Mark worked very hard to find the car that I wanted and kept me updated frequently. I will definitely refer all my family and friends to Southwest Liberty Ford.

Great place to buy a car!!! Bethany, Paul, Chris, and Josh were great in helping us make an experience buying a car not too bad. It was an organized & smooth process to get our car. The best experience I’ve had at any dealership!!! They know what they are doing here!! Great place!! Will buy from them, again!!!

I took my 16 F150 in for the advertised The Works Package. Its advertised that youll get the oil changed and tires rotated for $49.95. I told the service advisor that if the air filter needed replaced to just go ahead and do it. After I got the invoice I about lost it. Just an air filter took that advertised price to $95. Today I noticed that the sidewall lettering is chewed only on the passenger side of the truck and the drivers side is still in great shape! Now Im going to make sure the oil filter, air filter, and oil look new, and Ill be contacting Ford corporate because Im under the impression that these guys have no business touching anyones vehicle.To add to this, its the second bad experience Ive had here. I purchased a 2011 Ranger from them in 2012 and took it back multiple times due to the speakers intermittently going out. They refused to look at them and just told me there was no fault found. All I had to do was take the door panel off myself and tighten the harness for the speaker.5 Months later, I take my truck into another dealer who now tell me that the air filter is old.

Was not satisfied with the work done on my truck.

Brought my explorer in for service and didnt put my cover back under my car.

Leased my new Explorer from Miguel! Extremely professional & even delivered my car to me.

They did an oil change, and looked at the regular maintenance items. Then they returned a washed car. That was appreciated!

Great. Mikhail had the Cmax I wanted and was knowledgeable and helpful on explaining all the features. Car runs great- did a down and back to Pittsburgh just after picking it up. Averaged 37.9 mpg which is one reason for purchase. Car has plenty of pep from start and will be at 80 mph really easily. Many premium features at a very reasonable price. Would recommend the car, the dealership, and the salesman.

Don’t waste your time or money here!! My car went to the body department for an insurance job.Was supposed to be a 1 day repair. Wasn’t even told my car was going to be driven to vermillion, upon it being there, they put excessive miles on my car, and didn’t get it back for over a week.. they claimed I was told my car was going there. I Was not... I will tell them to their face.... then tried to tell me,well we filled the gas tank... that don’t make up for the almost 300 miles that was driven on my car. 😡🤬horrible experience for my first time being at that particular location. Never again will I do business with them. How unfortunate they take advantage of customers. Seems everyone is crooks these days. You can’t trust any mechanic🙁

Excellent service. We couldnt have asked for a better salesperson.

We were looking for a specific car, which Liberty Ford had one. We found three within 2.5 hours of our home in the Columbus, OH area. We preferred to negotiate and have a deal ready once we arrived (pending the car was as described and no major issues) because we would be driving so far. This is the only dealership of the three that would not negotiate with us at all. The three vehicles we were looking at were nearly the same down to year and miles. That being said we elected to work with a dealer who was willing to understand it would not be worth a 2 hour trip if they were not going to negotiate. We found our car and that dealer negotiated the whole deal with us before we arrived and had the paperwork ready to sign when we arrived. That other dealer made it super easy and zero stress, this Dealer (Liberty Ford) was not even willing to consider that as an option even though were paying in full without financing. I hope this will encourage them to reconsider if another potential customer approaches them with a similar scenario. I would not consider doing future business with them based on my experience. I felt as if they just wanted to get me in their showroom and give me all the sales pitches making me feel as though I drove all that way and should just buy the car so I would not have to drive to another dealer even farther away. Ill take a hard pass on Liberty Ford.

The salesperson AJ provided a top notch concierge level service. It would i have been a 5 star except I made the mistake of believing the used car appraiser when he said they needed to take money out of the deal because my trade needed new tires. Now my trade did need new tires and since we were in the ballpark on what I thought both vehicles were worth, I agreed to the deduction. However, as you might have guessed they are now selling the car with my old tires. All in all, I still feel like a got a good deal, it just could have been a little better deal if I would have not believed the used car appraiser.

Quick and helpful parts and service departments

I will no longer use this company to service our vehicles due to lack of communication and constantly completing repairs that were not discussed prior to their completion. One of my vans needs to go in a third time after Liberty has failed to adequately complete the repair twice.

Would not recommend this dealership. I had truck cover improperly installed. The cover flew off on I480 as my son was driving. Luckily no one was injured. Brought it to the attention of the service director. Told me warranty had expired. Dismissed my concerns!! I had to file claim under car insurance.

My overall experience with Liberty Ford was great. I had the pleasure to work with Todd. I had called ahead and requested that the car I was interested in was pulled up and ready for a test drive. Everything was in order, and they were upfront and honest. We negotiated swiftly without wasting time, I was happy the price, and Im sure they made money, too... win-win!Go see Todd for your next vehicle!

Great service, fast and friendly. Really appreciate the attention to detail and kindness received. I will return for future service.

My experience with a Liberty Ford was a pleasure. I went online searched for a particular car. Sent a request about the vehicle, got a response back the next day. I let the sales lady know (Bethany) that I was prepared to come in and buy the car. She had everything ready when I arrived and I couldn’t have been happier. Very pleased with the customer service and everything that Bethany did for me in making the process smooth and not long. Thanks again Liberty Ford South

We felt safe with CDC guidelines observed. Our salesman, Mikal was friendly and professional. Answered all our questions and took his time to help us navigate the purchase.

Bought a used Fusion, the car is like any other, routine maintenance must be completed and one would think the dealer would perform maintenance and equipment inspections before selling trade ins. Apparently this is not the par for this dealership, driver door window pops when closing it - cant use until I get it to the shop, afraid window will go off track, brakes were addressed TWO days after purchase, 1000 miles later - there is a grinding sound from the rear when stopping. When turning to the right and then returning wheels to straight there is a pop that likely is from a tie rod end - which is worth noting the dealer stated on the car fax tie rod end(s) replaced - but looking at them myself - they are original. I mentioned this to the salesman when bringing the car back for the brakes but he didnt even attempt to address- if it wasnt for Covid I wouldnt have let it slide. The car is a good car, the dealer has given me the impression profit is number one, whatever it takes. Not a pleasant experience, and its not over until I get the maintenance up to par. Ridiculous.

My nephew really loves his new car

Limited mask wearing by sales personal. Depending who you speak about knowledge of cars.

Very friendly and helpful staff. We did purchase a vehicle and they all made it easy from start to finish. They even stayed late to complete our deal so we didnt have to come back. Will definitely return.

I have been a Liberty Ford customer since 2002. They have always been top notch in sales, finance and service. My last regular service went like clockwork. I made the appointment, they were ready for me and got me back on the road in record time. The shop and dealership were always clean and orderly but with the current concerns you could see the extra effort to protect their customers and staff.

Horrible customer service. No help with any problems. Will straight lie to your face to sell you a car. When vehicle needs serviced they treat you like its an inconvenience on them. I will never purchase from there again. Wish I could give negative stars.

This place has the least motivated service and parts department of any dealership Ive had the displeasure of attempting to work with. I guess this is what I should expect from Ford?

Go see Todd Pickens. He will treat you right and is always honest. Second vehicle purchased today and I drove 150 miles to get a vehicle here again.

My truck buying experience was great! I walked in looking for a new vehicle and left with a great deal. My truck was spotless and ready for pick up in a couple days over a holiday weekend. The entire process was headache and pressure free. Thank you to the entire staff at Liberty Ford in Parma Heights.

Your salesperson Dennis seemed fair but the sales manager lowballed us on a mint condition 98 Cadillac with 81.000 Miles he offered us 300.00 dollars for car and upped the offer to 1000.00 which was a slap in the face. Because of this I will never purchase from your dealership again then you add insult to injury the bank gave us a 6.5% interest rate with a 750 credit score so you are not going to get a referral from us and you will never get another dime from me you are a predator and you preyed upon good people.

Excellent customer service!

Great service fixed an issue I didn’t know I had at a low cost and fast service.

Great serviceVery satisfied with the serviceThanks John Zaharia ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Did a good job with my husbands car

Stopped in to buy a used SUV. Did not expect to come out with an almost new vehicle at a fantastic price. They were very up front with the vehicle history and all they had done to it. John & Fred took excellent care of us. They exceeded my expectations.

Ryan in sales was exceptional - not pushy, just helpful and he listens! The finance department, somehow, made it happen. I now have a newer, lower-mileage car that I didnt think l I could afford with a full, factory-backed warranty. Would definitely recommend to anyone!

The mechanics worked tirelessly to resolve a problem with one of my tires. The courteous manner in which the staff treated me was so appreciated. I recommend all my friends to consider Liberty Ford first when considering buying a new vehicle.

Awesome dealership went in for a oil change and I was in and out with great service. Thank you.

FAST SALE! EXCEPTIONAL DEALERSHIP!I walked in knowing what model and features I wanted in my new Ford Edge. My salesman and the manager found me a car, gave me choices for the lease payment amounts with a down payment of $4K, $5K, $6K, 12K miles per year. I made my decision, put down $500 to hold the car, came back three days later and paid the remainder of the down payment, met with leasing, signed the papers. The transaction was completed in a few hours.THE CAR IS WONDERFUL! DEALERSHIP STAFF A+++++++++

Sales department is absolutely incredible

Extremely unhappy with service of extended warranty and sales department !

Promises made and none kept. Vehicle did not have a jack or tools to operate the jack or to remove a tire. When it was brought up to their attention someone just threw a jack in thats completely useless because it was screwed all the way out past the threads. Tools given didnt even fit together to change a flat!

Always great service and friendly sales people. Comfortable waiting area for service with free coffee. They do everything to keep you satisfied.

, wont go back was way too expensive and its been almost two months they have never called me back about a part

Was not planning on getting a vehicle but life had a different plan. They were able to find a great deal for me, make it an enjoyable experience, and made sure all of my questions were answered. I would highly recommend going to this dealership great people and great cars!

Big thank you to Dave in service. Yes buying used can be tricky, no its not always the dealer/salesman/service departments fault when things go wrong. Dave has seen me multiple times attitude & all but in the end he has always worked things out. I am truly grateful there are guys like him around.

Stay far away from this dealership!!! We found a used 2016 yukon we liked and got in contact with Danielle in used sales. We were very honest with Danielle about our needs of a safe, reliable vehicle since we have three young children. We needed something large and we thought we had found the perfect vehicle, so we drove from Michigan to Parma Heights, OH to check it out. The vehicle was in great condition, car fax states no accidents, and we felt comfortable that we weren’t being lied to. Well, unfortunately we went against our better judgement and bought the vehicle at the end of May. Here we are, not even 5 months later, and the vehicle has broke down multiple times. All of the warning lights on the dash will go off, gas pedal will go to the floor, and the vehicle will shut down. I reached out to Danielle, who forward my email to the manager, since she’s not able to handle those situations. I broke down again, this time with my kids, so I emailed Danielle and finally received a response from the general manager Chris Yacobozzi. And basically since we didn’t fork out more money for an extended warranty, they won’t do anything, and it’s solely our responsibility. Which, I understand we didn’t purchase the extended warranty, but I would have never thought a 4 year old vehicle would be breaking down, multiple times, in less than 5 months of having it. Not sure how this place is okay with this type of customer service, but let this be a warning to others, STAY AWAY!!!!!! LIARS and A SCAM!!!!!!***EDITED to add, I called multiple times, like I was advised and left voicemails, and never received a call back! BEWARE!!!!!!!

The best an clean an friendly

Great service department, fast, friendly and efficient.

I was very pleased that the service dept. at Liberty Ford found the hole on the inside of my front passenger tire. For months I had to put 10 pounds of air in the tire and I had the tire checked back in May at Liberty with no success at the time of my oil change.The best part was that finding the hole and replacing the tire(tire was not repairable) only took about 30 minutes!I truly appreciated the service I received in July.

My Service advisor Samantha was very communicative with me regarding the issues I had with my car. I brought my Ford Fusion in for a factory recall on airbags. Samantha made it known to me, that there was also another recall on my car I was unaware of. It just a couple of short hours, my problems were resolved and I was on my way. The whole experience was painless. The customer waiting room had some nice amenities. I will definitely be back when my car needs service. Highly recommend this dealership for maintenance.

First of all, to be honest, I do not enjoy going to the dealer and having work done to my truck but I’m slowly coming to grips with the fact that products are just not built the way they were in the past and problems will arise. That being said, the staff at Liberty Ford Parma Heights truly did a great job with making my experience as pleasant as possible. Samantha at Service was very informative and accommodating. The entire staff was professional and efficient. They truly made my experience as enjoyable as possible.

Rafael was great to work with. Explained everything well, great communication, and they worked amazingly fast. Great experience!

This seems like a good dealership. The truck is very nice.

Parts man RAY WAS AWESOME I need runnings boards for my F 150 2014 and He found Nice Running beords. WOW

Taking my truck for frozen locks recall repair for the 3rd time.